Name: Copthorne Hotel Slough Windsor
Address: Cippenham Lane, Slough, SL1 2YE, GB

8/10

Excellent

27 Jul 2026

lee

Pool was closed due to refurb, staff were great, no bedside sockets in club room which in this day should be a standard thing especially if upgrading your room

10/10

Exceptional

26 Jul 2026

Mark

The staff were helpful, clean room and had plenty of room really loved it, couldn't hear any noise even when there was a party down in the function room, had a really restful night and breakfast in the morning was excellent would recommend, shame the sauna and other facilities were being repaired as would have like to use them, may be next time

10/10

Exceptional

26 Jul 2026

Bhura

Helpful and friendly staff members especially Shahid at the reception. Clean and quiet rooms

4/10

Poor

25 Jul 2026

Kunal

The staff was not helpful, we asked for 1 hour late checkout and they said it will cost £10. No courtesy from their side on this

They didn’t offer water in the rooms either

10/10

Exceptional

24 Jul 2026

Richard

Great location for motorway network. Good sized rooms and well appointed. Staff attentive and very helpful

8/10

Excellent

22 Jul 2026

Stephen

All good in main, chair in room had food bits on. Checkout not quick as no staff around and referenced wrong room

10/10

Exceptional

22 Jul 2026

Alastair

I had the best sleep in any hotel for absolutely years the room was easily adjusted for temperature and it worked as it should the bed was extremely comfortable just unbeatable the only let down was the other bedroom furniture was looking tired plus the outside of the hotel could do with being cleaned
My only real gripe is where do hotels get off charging for parking when you are staying to me it’s an absolute joke
Swimming pool was shut as was a restaurant
Other than that it’s great

10/10

Exceptional

14 Jul 2026

angie

We had a great time at this hotel - staff was wonderful and I had one of the best cosmopolitan cocktails at the bar I've had in 20 years. We watched the world cup matches in the lobby and the food at the Indian restaurant was yummy. The property from the exterior is not as fancy but the experience was great!

Partner

10/10

Exceptional

14 Jul 2026

Nigel

Excellent stay, staff were very helpful, bar areas all well looked after, dinner in the restaurant very good and an excellent breakfast on offer.

Self

4/10

Poor

13 Jul 2026

Andrew

Hotel is dated and needs a revamp. Stayed in 504 and had leaking shpwer onto floor, dirty toilet, walls in bedroom dirty with blu tack stuck on them, dirty carpers and dangerous metal clad electric sockets with exposed wiring. Did complain but not relly acknowledged

Partner

8/10

Excellent

13 Jul 2026

Sean

Stayed for one night. Staff very welcoming and smiling. Club doom was spacious and bed comfortable. A little bit of maintenance is needed but nothing of real note. Bar area was lively, not surprising as England vs Norway football that evening! We just had a pizza and that was well cooked and tasty. Breakfast was a selection of continental and a hot buffet. Continental selection was good, the buffet not so good. Avon needed a little more cooking and fries eggs left in trays under heat lamps are never very appealing. Buffet selection was also a little limited. All - in - all we enjoyed our stay and would stay there again for an overnight but not for any longer than that. All the staff we had contact with were helpful and cheerful so a big thumbs up to them!

Partner

8/10

Excellent

12 Jul 2026

Teresa

The spa facilities are having maintenance so can’t really use most of it, but rooms were nice and quite and air conditioning was nice with this heat

Partner

8/10

Excellent

11 Jul 2026

tejbir

Amazing place

8/10

Excellent

10 Jul 2026

Robert

Rooms are clean. Lighting was not very bright.

Self

8/10

Excellent

10 Jul 2026

Altaf

It was a good spacious room with all needs

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Zainab

Overall good experience. Close to heathrow if you have a car

Family_with_children

8/10

Excellent

06 Jul 2026

Janice

Room was very clean. Staff were friendly & helpful. Breakfast tasted lovely, a choice of cooked breakfast, pancakes, cereals, yoghurt, fruit, pastries, juices, hot drinks.

Partner

10/10

Exceptional

06 Jul 2026

Jodie

Room was clean, food in the restaurant was great, staff was lovely and so friendly, really good with the kids and made our son feel special on his birthday with a brownie and candles and sang happy birthday to him. Close to Legoland, thank you for a lovely stay!

Friends_and_family Family

8/10

Excellent

05 Jul 2026

Kate

The staff were friendly and the hotel is well located for Windsor Racecourse (by taxi). Lovely room upgrade to Club Level and good food in the bar but a shame the whole pool area was being refurbished and unavailable to use.

Partner

10/10

Exceptional

05 Jul 2026

Beverley

Unfortunately the spa amenities were closed due to refurbishment, which was quite disappointing. But the hotel stay itself was very good.

Partner

2/10

Poor

04 Jul 2026

Balamurugan

Rooms smells, age old carpet, bad food in the restaurant. Overall bad experience. Avoid staying here.

Self

2/10

Poor

01 Jul 2026

Andrew

If you enjoy smoke filled rooms this is the place for you

Partner

10/10

Exceptional

30 Jun 2026

alan

This was our first stay in the Copthorne Slough and we would highly recommend this hotel. The check in staff were very helpful. The duty manager Joy on breakfast was very polite professional and courteous . We also ate in the Bombay Pavillion while we were there and we can highly recommend the food and the service was excellent

Partner

8/10

Excellent

29 Jun 2026

Lisa

Pros:
- Conveniently located just off the motorway.
- Great, covered parking - loads of spaces, although does cost £10 a night
- Friendly staff
- Good aircon (stayed during a heatwave!)

Cons:
- Food was pretty bad - £18 for a lukewarm, cardboard margarita pizza which tasted like a cheap supermarket brand is a bit ridiculous.
- No plug sockets by the bed - only USB which is a bit outdated now, couldn't charge my phone by the bed. Not the end of the world, just a bit annoying for setting alarms etc.

Overall, I would stay again but only for a quick business trip.

Self

10/10

Exceptional

29 Jun 2026

Ranbheer

Great service smooth checkin, room was fully equipped and clean, no noise around and a perfect 1 nights stay

Family_with_children

10/10

Exceptional

21 Jun 2026

Mohammed

Staff is very friendly and helpful roomis excellent and all amenities are in the room breakfast was great came to ask is everything up to our satisfaction they have upgraded to the club room

Friends_and_family Family

6/10

Pleasant

15 Jun 2026

muhammad

The property was well maintained room was decent bad experience with the no water bottles there for tea and coffee, no one answers at the reception and on top of it had to pay 10 pounds for the car parking even as a guest for the night. 😔 😟 🙁

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Viktoria

Staff is very welcoming and friendly. Rooms are clean. Food is nice. Can’t fault it really.

Family_with_children

8/10

Excellent

14 Jun 2026

Jim and Cheryl

Rooms were older style but clean and plenty of room. Staff were very helpful especially Joy and Ashley. Breakfast was normal buffet but nothing else around so suggest pay the night before to get discount. A little out of the way if you don’t have transport but ride cars come quickly.

Partner

8/10

Excellent

12 Jun 2026

Rebecca

Our initial welcome at check in could have been a bit more friendly.
The room was clean and tidy.
Breakfast was great - the food was a good standard, loads of choice and absolutely fantastic service from the waitress.
My only gripe was regarding the parking. For a start it's a sharp turn getting through the barriers and I scuffed the front wing slightly which was annoying. Then the instructions for payment referred to 'day visitors' but not 'overnight visitors' so I didn't know whether to pay at the machine or what, given the amount of notices that warn of tickets! Thankfully I was right not to pay, instead I just needed to give reception my reg number and pay them directly.
I'd happily stay here again safe in the knowledge that I know how to navigate the parking!

Self

4/10

Poor

10 Jun 2026

Anthony

Poor service when we checked in no information just grunted at to pay for parking

Friends_and_family Family

6/10

Pleasant

08 Jun 2026

Dan

As others have mentioned, the hotel does look a little dated, but it is clean, which is the most important thing. For most guests, it's simply a place to sleep for the night rather than somewhere to spend extended periods of time.

The staff on check-in Saturday were quite abrupt. They weren't rude, but they lacked the customer-focused approach you would normally expect in a customer-facing role. In contrast, the staff on Sunday were absolutely superb and made me feel like a VIP.

The English breakfast buffet was decent and certainly sets guests up well for the next leg of their journey. Continental breakfast options are also available. However, the hotel signage advertised breakfast at £12.50 per person, yet I was charged £15.00.

Similarly, the official website currently advertises free parking, but I was charged £20 (£10 per 24 hours).

The increase in breakfast cost and the unexpected parking charge didn't affect my budget, but I can understand why many guests would find this frustrating. If the advertised prices and parking information are no longer accurate, they should be updated accordingly.

I would stay again if I had to, but it would not be my first choice.

Partner

10/10

Exceptional

07 Jun 2026

John

Staff so helpful and pleasant-all of them!

10/10

Exceptional

04 Jun 2026

Victoria

The staff were amazing and very attentive. The kids especially enjoyed the pancake machine at breakfast.

Friends_and_family Family

6/10

Pleasant

04 Jun 2026

Holly Katie

The staff were absolutely lovely, as was the breakfast buffet.

Unfortunately the rooms are very dated, and the Club upgrade we paid for didn't feel very luxurious with lots of stains on the furniture, tile chips in the bathroom, a leaking bath, and felt like it hadn't been updated in about 30 years :(

Partner

10/10

Exceptional

03 Jun 2026

Farhana

A beautiful clean room and hotel.
Staff very helpful and courteous.
We had a pleasant stay.

Partner

10/10

Exceptional

03 Jun 2026

Ryan

Room was good and the facilities useful, though the swimming pool is under renovation. The staff though were consistently excellent. Very attentive and polite and ready to offer help or assistance.

Friends_and_family Family

10/10

Exceptional

01 Jun 2026

Kevin

After 2.5 weeks of 2*/3*/4* hotel stays throughout England during a record breaking heatwave this was the ONLY hotel with A/C, a fridge in the room, and less importantly a phone. PLENTY of parking, nice restaurants and VERY helpful staff, and only 15 minutes from Heathrow. Will definitely stay again (especially during a heatwave!!)

Family

10/10

Exceptional

01 Jun 2026

Scott

Close to Heathrow and just off the Motorway

Family

10/10

Exceptional

31 May 2026

Sajid

The room was clean had extra pillows and also the cleaners did good job the gentleman who check us in was 10/10 smooth service from start to finish we only stayed one night and checked out 11 am i have to say to food service from all staff was fantastic they went above and beyond for all customers I will book this hotel again I traveled more than 4 hours from Great Harwood BB6 and was thrilled to be there even if it was for one night

Friends_and_family Family

8/10

Excellent

31 May 2026

David

Good spacious room-very quiet! Helpful, friendly staff. Reasonably priced food and drink.

Partner

10/10

Exceptional

31 May 2026

brian

Even though my Don and I only had 3 nights, we found the staff very amenable respectful and hopefully, room was spotless every day and a good range of food to choose from, would gladly stay there again

Friends_and_family Family

10/10

Exceptional

31 May 2026

Tayo

Stayed over from Friday night to Sunday morning. Staff very welcoming and quick to check you in. Breakfast, bar and dinner options great and have everything you will need. Chef will even do a well done fried egg on request!

Pity the pool and poolside amenities were not open. The gym had enough space and machines for travellers trying to keep on top of their fitness. Opening earlier than 8am at the weekend would have suited me better though.
Lastly, happy that I could park outside the reception door with a Blue Badge, but unfortunately was charged. Would hope that they would institute a Blue Badge Concession in the future.

Partner

8/10

Excellent

31 May 2026

Mark

Lovely hotel and really helpful front of house staff .
Nice bar and restaurant! And great parking!
Good little gym thats open early too. Hope the pool is getting fixed tho as someone there told us it has been closed for nearly 7 months now, the hotel would have eveything u need then!
Only fault we had with the hotel was when we put the do not enter our room door card on our door it was completly ignored and placed on our bed in the room. We very was disappointed with that.

Friends_and_family Family

8/10

Excellent

30 May 2026

Samantha

Room was reasonably clean, albeit it dated. The bathroom door had warped and there was hair on the tiles.
The iron wasn’t as steam iron which worked but not the best.
This hotel has good parking, spa and pool.
The breakfast was a good selection of foods.
What made the stay great was the staff, especially the breakfast staff, warm friendly and very helpful. I would stay here again just for the staff.

Friends_and_family Family

10/10

Exceptional

30 May 2026

Brian

Would recommend

Partner

10/10

Exceptional

29 May 2026

Rebecca

We were looked after from beginning to end. Matthew checked us in and out. He was very polite and helpful.

The room was lovely, no issues at all. Very quiet and beds were so comfy.

For breakfast we had the best service I've had outside of a cruise ship. We were looked after by Joy and Jenny who were so attentive and kind. They made our kids feel really important and they loved staying here.

Would 100% recommend. Great lego land too!

Friends_and_family Family

10/10

Exceptional

29 May 2026

Waqar

Good stay and good location and parking

Friends_and_family Family

8/10

Excellent

26 May 2026

Neville

Convenient to Windsor castle parking cost receptacle at 10 pounds Large rooms meals were good overall clean and tidy value for money close to Heathrow

Partner

2/10

Poor

26 May 2026

Kuldip

Unfortunately, we were very disappointed with our experience. The room was not clean and had a strong unpleasant smell. We also saw a cockroach inside the room, which was extremely upsetting and unacceptable.

In addition, one of the main reasons we booked this hotel was because of the swimming pool facilities. However, when we arrived, we were informed that the pool was not working. This information should have been clearly communicated before our stay.

We also found the customer service from staff to be poor and unhelpful during our visit.

Overall, this stay did not meet the standard we expected, especially considering the amount we paid.

Friends_and_family Family

6/10

Pleasant

25 May 2026

Ian

Reception staff no where to be seen on leaving at 6.00am. Took the stairs to the 3 rd floor. Carpet on stairs disappeared for the last few flights.

Partner

8/10

Excellent

24 May 2026

karen

The hotel was good for our stay for racing as near the course. However the breakfast was disappointing and the coffee was cold so I couldn’t drink it. We requested a refund for the breakfast and after some wrangling it was refunded. However what I am most disappointed with is the automated system the Copthorne chain now implemented and being told the staff can’t override anything. For example a later check out, which we requested cannot be arranged as a matter of discretion due to the system. Hotels are a hospitality industry and as such human interaction is absolutely required at front desk level and is very much appreciated. It falls very short in comparison to hotels which can accommodate requests and services, instead of being told “we can’t do this/that” because of a fixed system.

10/10

Exceptional

23 May 2026

Kaysar

Good location and ease of parking

8/10

Excellent

22 May 2026

Brandon

The property is close to the airport and a train station. The restaurant and breakfast are very good and there are a few places to get food near by. I had some trouble with the cleaning staff cleaning my room properly, but the front desk was quick to solve the issues. Certain parts of the room need minor repairs (for instance, the seal around the glass shower wall had a leak). Overall I enjoyed my stay.

Partner

8/10

Excellent

22 May 2026

Michael

Great staff and lovely room. However, we chose this hotel to use the pool and spa but it was closed indefinitely and that had not been mentioned. Also, the week before I’d been offered to pay for an upgrade to a club room which I decided not to. When we arrived, or room wasn’t ready so they gave me a complimentary upgrade to a club room. One of the perks was access to the club lounge. I tried to access the lounge but the door wouldn’t open. I asked at reception and was told that the lounge was no longer in use. However, the previous week they would have charged me £30 for the upgrade but without the perks.

Partner

10/10

Exceptional

22 May 2026

Jan

Enormous great hotel that looks like Dallas from the 80s! Very clean and well serviced, choice as to whether to have a full room clean or just top up amenities each day. Super friendly and very helpful team. Car park is £10 for each 24h which isn't quite made clear at time of booking, you need to look for it, so make sure you add this to the cost of your stay. Very convenient location.

Self

10/10

Exceptional

21 May 2026

Jeremy

Pool was out of order which was disappointing

Self

10/10

Exceptional

19 May 2026

Keith

Breakfast good but limited choice

10/10

Exceptional

19 May 2026

Buddy

I stay at this hotel at least 5 times a year. Great for getting to the centre of London via the Elizabeth Line. Staff are always attentive and helpful. Bar area is lovely and breakfast is always plentiful.

Friends_and_family Family

10/10

Exceptional

17 May 2026

Mark

Breakfast was excellent. Property was very good although a little tired due to age.
Staff was excellent and very welcoming.

Partner

8/10

Excellent

16 May 2026

Paul

Brakfast had a good choice and the taste was good. My only complaint was it was not hot it was only warm.

Partner

10/10

Exceptional

13 May 2026

Carmen

Good experience

10/10

Exceptional

12 May 2026

Helen

Great room .. good value. Excellent for pre flight stay from Heathrow. Lovely staff

Friends_and_family Family

8/10

Excellent

12 May 2026

Sura

Older place, rooms smelled a bit funny.

Family

8/10

Excellent

08 May 2026

Lateef

Worthy of every penny spent!

Self

10/10

Exceptional

04 May 2026

Rosemary

Good hotel. Clean. Friendly staff

Self

8/10

Excellent

04 May 2026

Huong

The staff was exceptionally friendly and helpful.

Self

6/10

Pleasant

03 May 2026

Adam

It was okay.

8/10

Excellent

03 May 2026

Dean

A thoroughly enjoyable experience throughout. Although the rooms were a little dated and the beds uncomfortable, the staff were exceptionally helpful and the food and drinks were excellent.

Partner

10/10

Exceptional

02 May 2026

Emma

Excellent apart from pool/spa closed for refurbishment at the moment.

Family_with_children

8/10

Excellent

01 May 2026

Susan

Room was very clean and bed was comfortable. I didn’t have breakfast because I thought it was a bit pricey.
I was very unhappy about having to pay £10 to park the car

Self

2/10

Poor

30 Apr 2026

Adam

Arrived to see posters indicating that a boiler was being replaced between 10pm and 4am - there was no mention of this prior to or after booking. Fire alarm went off at 1.45am, spoke to reception who said it was a false alarm. The fire alarm light kept flashing after this. I went to reception at 2.15am who told me the light wasn't flashing as they'd reset the alarm (they didn't ask to check). Went back to my room and at about 2.30am reception called to ask me if the light was still flashing (the light they said wasn't flashing). I was then woken around 3.15am by the sound of drilling or sawing from the boiler work - the sound of which had been going on during the night. The alarm light was still flashing at this point as well.

Worst hotel stay I've ever had. No hint of an apology from reception staff at check out who merely said they'd inform tech services to look at the light.

Self

6/10

Pleasant

27 Apr 2026

Sadaqat

Great breakfast, clean room, shame the spa facilities were out of order no mention of this upon booking and was on of the main reasons for booking

8/10

Excellent

27 Apr 2026

Colourgrad

Excellent place to stop at, keep up the good work!!!

Partner

10/10

Exceptional

27 Apr 2026

Sara

The breakfasts are good and the staff very helpful and polite

Self

6/10

Pleasant

25 Apr 2026

Rebecca

Staff were very friendly and helpful, bar and food area were great. Only thing that let it down were conditions of the bedroom, heating stuck on 29c so we had to open windows, mattress was lumpy.

Partner

8/10

Excellent

24 Apr 2026

O

The parking need be included on reservation. How o going there and need pay to parking. I just stay because I all read Paula for reservation, if I no paid yet I don’t stay.

10/10

Exceptional

19 Apr 2026

Mr Daniel John Eddie

Very convenient, clean and smart

Partner

8/10

Excellent

18 Apr 2026

Emily

Overall, a really pleasant stay. The room was clean, tidy, and well put together. A second pillow would have made it even more comfortable, but everything else was great. The restaurant was clean and well maintained, and the staff were efficient, helpful, and welcoming.

Family_with_children

8/10

Excellent

17 Apr 2026

Dilpreet

The room was clean.
The breakfast was fresh - it was constantly being replenished.
The staff were helpful and friendly.
Its a nice place to stay, especially if you are visiting the nearby tourist attractions

10/10

Exceptional

15 Apr 2026

Daiane

All good

Partner

8/10

Excellent

14 Apr 2026

Deborah

The room was cleaned altought the bathroom floor was having some lines of mould. The staff were ok. the houskeeper how attend us didn't know who to sort a baby cot and we have to call several times to fix it. the breakast varieaty was good mixed of english breakfast and pastries andd fruits and bread. one of the staff who was tidying the breakfast was't very polite,she was cleaning the only2 coffees machies before the close time, and I was unable to take my coffee as she was rude on her approach and didn't give alternative of apologies, very rude face. the rest of the staff didn;t see them smile or give a nice gesture.all very quiet and plain face. Maybe some training in communication and costumer service will be good.

Family_with_children

8/10

Excellent

11 Apr 2026

Caroline

Breakfast was very good. Servi e in the restaurant quick and food of good quality. All staff very good.

Self

2/10

Poor

10 Apr 2026

Danni

We were not informed in advance that the swimming pool would be closed, which left our children very disappointed. We raised the issue with reception, but the staff were unhelpful and showed little interest in resolving the situation.

Even after management became involved, we did not receive an apology. While they offered to refund our car parking, they were unable to process the refund back onto my card. After waiting 45 minutes with no resolution, I eventually gave up.

6/10

Pleasant

06 Apr 2026

Beth

The staff were exceptionally friendly and accommodating throughout our stay, which we truly appreciated. Unfortunately, our initial room had several moths, which was not ideal. We were aware that a wedding was taking place at the hotel; however, the music was so loud that it made it impossible to sleep. As we were travelling with four young children, this made the situation particularly challenging.

To their credit, the staff handled the situation well and moved us to a room on the fourth floor, which we were grateful for. That said, it was unreasonable to expect guests to pay for a room where the noise levels made it so difficult to rest.

Friends_and_family Family

2/10

Poor

05 Apr 2026

Yvonne

There was a wedding party in the main hall which was so noisy that it was hard to sleep and also had to pay for parking when we're staying over at the hotel

Friends_and_family Family

2/10

Poor

01 Apr 2026

Adel

Not really good

Business

10/10

Exceptional

30 Mar 2026

Baba

Staff at breakfast were efficient

Partner

10/10

Exceptional

30 Mar 2026

Anthony

I thought I’d lost something. I found it but the team were really helpful.

The Thai red curry was punchy and delicious.

Self

10/10

Exceptional

28 Mar 2026

Monika

Spacious and comfortable room and the bathroom. Very clean. Towels smell nice. Mini fridge is a plus. Friendly and helpful staff. Positive vibes.

8/10

Excellent

28 Mar 2026

Bahader

Tub shower handle was not mixing water properly.

Friends

10/10

Exceptional

26 Mar 2026

Elizabeth

Great welcome on arrival, staff in the bar could not have been more helpful, they were great and looked happy to be there! Rooms were clean and the bed very comfy - My only very small gripe was the heat in both the rooms I booked was like trying to sleep in a sauna even with the air con on

Family

10/10

Exceptional

26 Mar 2026

Aleksandra Marija

All great

Self

6/10

Pleasant

25 Mar 2026

Ashe

Staff were friendly but hotel is a little run down, lift buttons don't work, rooms a bit outdated, drippy bath, dim lights, not many plug sockets etc. Rooms hot and window only opens an inch. Nearby road is very loud especially in morning. Breakfast was decent.

10/10

Exceptional

22 Mar 2026

Kate

Me and my boyfriend visit this hotel regularly, it nice , reception staff attitude varies, good ambience in the lobby and bar, rooms clean and spacious

Partner

10/10

Exceptional

22 Mar 2026

Bedi

it was very good thank you

Friends_and_family Family

10/10

Exceptional

20 Mar 2026

Julian

Great Indian food