Burnham Beeches Hotel

United Kingdom , Windsor and Slough
SLOUGH, Grove Road, Burnham
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100 reviews shown

10/10

Exceptional

11 Mar 2026

Mark

Excellent Hotel, relaxing atmosphere, attentive staff, lovely rooms and first class food.

Partner

6/10

Pleasant

23 Feb 2026

Penelope

We had booked a basic room as only there for 1 night but told on arrival there was no lift in that part of the building so we had to pay to upgrade so my husband could access a room. The room was dusty. The bed was ok but we've had better and the shower was over the bath which again made it very difficult for my husband. Definitely wouldn't use this hotel aga.i

Partner

4/10

Poor

17 Feb 2026

David

Paid over £210 per stay (1 night with breakfast). When arrived at tiny reception which tuck away in the corner, we required to pay extra £50 for deposit for against the damages during stays and extra charge (£5 per person, per day) to use hotel facilities like cloudy water pool (enough upto 6 swimmers), small jacuzzi (enough for 4 bathers), black coloured sauna (enough to fit 4 people and also looks like being burnt!) and normal size steam room!. There was NO drinking water available at all as staffs were not checking regularly! These facilities are not ‘premium standards’ shouldn’t be allowed to charge extra £5.

Breakfast was up to standards with different choices of foods!

Partner

8/10

Excellent

17 Feb 2026

Hayden

friendly helpful staff

Partner

10/10

Exceptional

17 Feb 2026

Jacqui

Lovely hotel excellent staff.

10/10

Exceptional

13 Feb 2026

Mihai-Cristinel

Nice & nice

8/10

Excellent

01 Jan 2026

Hazel

Room was clean and comfortable, breakfast great. Improvements need making to WiFi and to spa area. Also need more veggie options for dinner - a simple pasta / risotto wouldn't go amiss. The vegan burger was terrible - go for a beyond meat or something.

Self

4/10

Poor

31 Dec 2025

Inderpreet

If you are looking for a decent spa break, this is not the hotel for you. The spa was run down and tired, not rejuvenating at all. The pool was too cold to actually use, the hot tub was out of order (and had been for several days according to another guest). The sauna was broken in several different ways, no real heat and the benches were broken. Changing rooms were very basic, no privacy screens on the showers, and the lockers didn't have keys, so nowhere to store valuables. The few lockers that did have keys had no way of securing them to your person without a pocket. The ladies changing rooms were a mess with wet towels and gowns left thrown about the place. The water fountain was empty. No staff member came through to check/tidy/refresh any of this. Multiple guests had made complaints to the front desk about the above, none of which had been resolved in the time we were at the spa.
The hotel room was nice but again, no hand soap in the room, and the water tank on the coffee machine looked very mouldy and so we couldn't enjoy the coffee in the room. There just seemed to be a general lack of care and attention to detail, most obvious in the fallen reindeer on the front lawn. 24 hours later and they still hasn't been moved/picked up. It's a small detail but the first thing I see as a guest and sets the tone. I chose this hotel for the spa facilities but couldn't stay more than 30 minutes before we had to leave due to frustration.

Partner

8/10

Excellent

29 Dec 2025

Lewis

Rural location with excellent facilities.

Business Self

10/10

Exceptional

19 Dec 2025

Mihai

The room was spotless.
Amazing staff.

Business Self

8/10

Excellent

26 Nov 2025

Richard

Excellent stay, wonderful food night 1, not so brillant night 2, beautiful old building with modern rooms and suoer facilities, easy parking and very helpful staff.

Business

8/10

Excellent

24 Nov 2025

Saima

I would have scored this 3 star but 4 because of the great customer service. All of the staff were polite and helpful and really have had excellent training because they were always helpful, whether that was a drink from the bar even after the bar had closed or approving a late check in. The hotel is beautiful and clean. The jacuzzi was not working though which was a disappointment. The hot towel rail in the bathroom was also not switching on. Breakfast was lovely but could do with a few more veg options and a bigger range of pastries for a 4 star hotel. There are bikes to rent which are very easy to do and give the hotel that extra little touch.

Rooms are cosy and nicely decorated. Overall was a lovely stay.

Leisure Partner

8/10

Excellent

23 Nov 2025

Room clean, spacious and staff helpful and courteous. Tried room service for breakfast, enjoyed eating with my wife celebrating her birthday.

Leisure Partner

4/10

Poor

20 Nov 2025

Michelle

It was definitely a case of a series of unfortunate events. It was more the handling of the events by the staff, and in the end I gave up. I arrived and there was a smoke alarm beeping, I advised reception to be told another guest had also informed them. Maintenance however couldn’t find it, and went home not fixing it. It took the other guest to video said beeping and eventually we moved rooms at 9.30pm. Unfortunately for me, I found myself in a room where the shower periodically spat out water, I tried emptying the shower head to no avail and so the night was indeed sleepless. Add into that that I was over charged by £20 by the restaurant with staff with zero personality and had to receive a refund. I doubt I will stay at this overpriced hotel again. I stay at a lot of hotels, in 20 years I have rarely complained. The only member of staff who seemed to care and help was the food & beverage manager. Nice man.

Business

10/10

Exceptional

09 Nov 2025

E A

The stay was wonderful, just needed to relax.
Please advise customer of other fees which they will need to pay. So if using this platform you will need to pay for the sauna and swimming pool and steam room it is not included. Also advise customers they will need to pay a £50 holding fee, which you are told you get back.

Partner

6/10

Pleasant

04 Nov 2025

Anna

Beautifully decorated high end hotel with spa. However it felt little like unloved child of rich parents - expensive finish and exquisite design were shadowed by inconsistencies with service or issues cleanliness. We stayed 2 nights with my husband and had dinner at the hotel - whilst menu was great and food delicious, they forgot about a side until it was time to clear the bill. Room was nicely done with fluffy duvet and extra pillows. Attention to detail to the outer appearance didn’t follow through with attentive service. Spa area is quite small, jacuzzi was cold and jets not working, pool smelly with plenty of limescale marks throughout the area, on the walls and floor. All 3 female showers at spa had something broken - from the drain to shower head and shampoo dispenser. Also we booked massage at the hotel, and communication to the masseuse from reception was bad - we booked (and paid) 45min massage for both of us, and got one 30min and another 55min. The window in the massage room was broken and despite the efforts with extra blankets and heater, I got sick afterwards. Some of the team members were amazing and very helpful and others had no clue what they were doing. Overall service was subpar for the hotel level and cost

Leisure Partner

4/10

Poor

02 Nov 2025

Jon

Didnt use the bar. Very limited menu, scrambled eggs not cooked long enough. None disabled people parking in designated blue badge areas.
Need someone to walk the carpark and issue fines to non blue badge holders.

Leisure Partner

2/10

Poor

23 Oct 2025

Kristian

My car has been vandalised and was an attempted break in, this will cost me hundreds. The hotel staffs intial reaction.....we are not liable for any damage in our carpark.

This hotel is not safe and is aware of issues.

4/10

Poor

07 Oct 2025

Paul

Pool not in use which was the reason for booking and Dinner service was very poor, over 1 hour wait for a pre booked time!

Leisure Partner

8/10

Excellent

05 Oct 2025

nikki

Overall the hotel was lovely. The staff were friendly and helpful. The room was cosy and comfortable.
If I had to say anything negative the spa looked a little tired and could use a re vamp.
However this would not stop us from returning for another stay
We were here for a wedding nearby so it was nice and convenient for that.It would be good next time to have more time to enjoy the hotel and its surroundings

Partner

8/10

Excellent

03 Oct 2025

Simon

Overall a great stay however the spa area did not have a water supply which was a problem. Otherwise the food and staff were great.

Leisure Partner

4/10

Poor

03 Oct 2025

Maria

Stay was ok a surprise bday treat and only got told on day pool was out of service!
Friendlly service but not enough staff on our arrival

Partner

8/10

Excellent

16 Sep 2025

jason

Very decent 4 star property

Business_and_leisure Self

10/10

Exceptional

25 Aug 2025

Darrin

We very much enjoyed our stay.

Leisure Partner

8/10

Excellent

19 Aug 2025

Abby

Just returned from a 2-night stay for a wedding. Sadly we didn’t have much time to explore the hotel & grounds, but everywhere we saw was lovely and staff were very friendly.

Only negative was the HEAT. Our room was unbearably hot, even with a fan which was placed in there on request. The whole upper hotel was sweltering, far hotter than it was outside or downstairs. Made sleep very difficult.

Leisure Partner

6/10

Pleasant

11 Jul 2025

Odil

Was expecting more

Leisure Family

8/10

Excellent

08 Jul 2025

Nice but remote

Room was good restaurant a little pricy & had an ant problem. Overall OK but too far from my work to use regularly

6/10

Pleasant

30 Jun 2025

Verified traveler

We wouldn't go back! The property needs some upgrade and check in checkout was just not very good. Felt like the staff were a bit rude at times. No aircon and fans were on timer.

Friends_and_family Family

10/10

Exceptional

29 Jun 2025

John

Excellent hotel food was amazing

Leisure Partner

4/10

Poor

23 Jun 2025

Lindsay

We booked two rooms, one room was fine just a little dated but as expected. The other room had a leaking AC unit which had flooded the floor and been going on so long it had caused mould in the carpet, the rubbish in the bin hadn’t been emptied which included papers with previous guests name and email address on and there was toilet paper just flung out the window. When mentioning this to reception we were refunded the £5 spa fee (mentioned below).

Outside the rooms we were surprised by a £5 fee to use the spa, which would have been ok but the pool was freezing (and I’ve swam in the Irish Sea!) and the towel provided was so threadbare it had multiple holes in. The gym was tiny, and I can’t believe the nerve of charging £65 a month for a membership to basically use a peloton and freezing pool.

The redeeming part was the staff at breakfast and who served afternoon tea. They were friendly and attentive and the food was ok.

Friends_and_family Family

10/10

Exceptional

21 Jun 2025

Chris

Good hotel, good service, good food and good value for money.

Leisure

10/10

Exceptional

21 Jun 2025

Iain

Recent successful refurbishment while retaining warm welcoming environment.
Handily placed but spacious outdoor area and good parking. Very efficient air conditioning only requiring guests to use it fairly i e as if they were paying for it in their own home.

Leisure Partner

8/10

Excellent

19 Jun 2025

Fabio

Overall alright, however the spa was very basic

Partner

10/10

Exceptional

08 Jun 2025

susan

The hotel is situated in a lovely location. The room was clean and tidy and the hotel was very presentable. The staff were helpful and friendly particularly a staff member called Ian who is an assist to their team.

Leisure Partner

10/10

Exceptional

31 May 2025

Victoria

Nrilliant staff!

Leisure Friends

10/10

Exceptional

29 May 2025

Terry

Great hotel with friendly staff

Business_and_leisure

10/10

Exceptional

03 Apr 2025

Papo

All good Jude swiming pool water was very cold

Leisure

10/10

Exceptional

29 Mar 2025

Hayley

Beautiful hotel

10/10

Exceptional

19 Jan 2025

Louise

Great hotel, peaceful, friendly staff and clean rooms

Leisure Family

4/10

Poor

10 Jan 2025

anca

Toilet didn’t flush, cold in the room, and mistakes can happen, but not to hold the double amount of money for over a week.Dissapointed

Leisure Family

2/10

Poor

01 Jan 2025

Ilona

The room we stayed in was nothing like what was advertised. We paid extra expecting certain standards, such as a seating area, but were instead crammed into a tiny space where it was difficult to even move around. When we spoke to the manager, we were told that the issue was with Expedia, which apparently displayed only one accurate photo out of 15. Unfortunately, this ruined our New Year's Eve, as we spent very little time in the room and opted to eat out instead. Be cautious when booking with them to avoid a similar experience.

Leisure Partner

10/10

Exceptional

16 Dec 2024

Dani

Manager is lovely, and very attentive. I’ve stayed 3 times within a few weeks whilst visiting family. I arrive in the early hours and they are all very accommodating. Breakfast in bed is brilliant

Leisure Self

8/10

Excellent

09 Dec 2024

Marium

Bathroom needs updating as there was damage to the door but the room was lovely.

Leisure Self

10/10

Exceptional

06 Dec 2024

Stephen

lovely staff, lovely bar, great rooms and fab breakfast.

what more could someone want !

Business

10/10

Exceptional

02 Dec 2024

Jodie

We stayed for one night on 30 November, we had a wonderful stay. The hotel was decorated beautifully for Christmas, staff were friendly and professional. We had a standard room (twin) which was a good size for two of us and the bathroom was beautiful and perfectly clean. We had booked the Brasserie for dinner and were put in one of the dining rooms instead, the room was stunning, we were very happy.

Leisure Friends

2/10

Poor

29 Nov 2024

Christopher

Do not provide VAT receipts. Directed back to Expedia, who direct you back to hotel.

8/10

Excellent

28 Oct 2024

Jonathan

Beautiful room. Some upgrading work going on during a refurb. The signs are that it will be lovely when it’s finished. Very good service from the reception manager Ali.

Leisure Partner

10/10

Exceptional

20 Sep 2024

Mohammed

Absolute class of a hotel.

My go to place in Slough. I’ve been here three times in 3 months

6/10

Pleasant

14 Sep 2024

Verified traveler

Tired, in need of renovation. Service slow. Room smelt like stale, mould in bathroom.

4/10

Poor

09 Sep 2024

Vikas

Average

Leisure Family

6/10

Pleasant

06 Sep 2024

Verified traveler

Building work spoilt the experience

Visit to hotel spoilt , building work going on and have to go back outside to get back into area where your rooms are (where the builders are) , no
Lifts , red carpet strip put down but ends sticking up , accident waiting to happen.
Tray left outside someone else’s room for over 4 hours. Can’t leave blinds up as rooms opposite can see straight in.
Not worth the amount we paid.

Partner

8/10

Excellent

29 Aug 2024

Richard

Great property - will be amazing when the refurbishment is complete. Very hospitable and friendly service from all the staff

8/10

Excellent

18 Aug 2024

George

Lovely place to stay. Part of the hotel was being refurbished on our stay. The rooms are a little dated, but very clean, & comfortable.

Partner

8/10

Excellent

18 Aug 2024

Dilip

Most staff
Night manager was out of touch and rude

Leisure Family

10/10

Exceptional

13 Aug 2024

Malcolm

1 night stay

Staff were helpful, room was clean and comfortable, and they do a very good breakfast. Didnt stay for dinner or use the spa. Refurbishment is on going and I guess reflected in the price we paid. There was an event on but even though we later learnt it went on until 1.30am, we didnt hear any noise. Didnt explore the grounds but they looked nice.:

Partner

2/10

Poor

12 Aug 2024

Robbie

Not the best stay, one guy who works here called Ian asked my brother for sex, and when my brother refused his request he started blaming my brother for stealing his wallet then turned on me and my partner accusing us of abusing each other.

Leisure Partner

10/10

Exceptional

06 Aug 2024

Rachel

The work being done is the only reason I would downgrade this place. Friendly staff and once the work is done, sure it’ll be fabulous.

Leisure Self

6/10

Pleasant

01 Aug 2024

Stefan

Hotel is lovely but the spa is awful. Most disgusting changing room I’ve ever been in. Jacuzzi and sauna are each only big enough for one person at a time

Business

10/10

Exceptional

30 Jul 2024

Hafsah

Great breakfast, beautiful rooms and a hot tub!

Leisure Partner

8/10

Excellent

30 Jul 2024

james

My family and I stayed here for a birthday celebration. The rooms were excellent condition and fittings, however the reception and bar were be re-developed so a temporary bar and reception was in place. They hotel made the most of the outdoor space and weather so we could eat and drink outside with table service which was lovely. The staff were very attentive and helpful. The gym and gym changing area were very tired so hopefully thats next in the for re development.

Leisure Family

10/10

Exceptional

29 Jul 2024

Richard

Great Stay

Overnight stay as we were visiting Windsor Castle the next day. Great rooms although there is currently some renovation work going on - in fairness work finished quite early and didn't start again until gone 8am. Staff were attentive and food was good - would stay again.

Friends_and_family Family

8/10

Excellent

28 Jul 2024

Martin

The property is undergoing refurbishment. Some area were untidy. The pool area was clean, the pool itself was cold and over chlorinated.
The breakfast was good and our fish and chips dinner was excellent.
Staff all very helpful and great service.

Leisure Partner

8/10

Excellent

28 Jul 2024

Gavin

Rooms are nice just in need of a paint, also very warm, could do with air conditioning. Food was lovely and staff were very helpful.

Business Self

4/10

Poor

22 Jul 2024

Mark

We were not informed it was currently a building site with no working lift's. The room was just about ok but the bathroom was dirty. There was inadequate refreshments in the room with only limited tea, coffee and milk. There was alternatively one bottle of warm water and available fridge.
Don't bother asking reception to book you a taxi as the company they use is very poor and late turning up, also the staff will insist your ride is outside when clearly it wasn't as we were outside enjoying an extremely overpriced bottle of Cider.
Basically not a good experience but the bed was comfy once the duvet had been replaced for a non feather variety. Something that apparently we should have told them.

Leisure Partner

6/10

Pleasant

21 Jul 2024

Neil

Would be lovely in winter

Stayed for just one night in June. The hotel is nice and some parts under refurb which it needs. Staff very friendly and room looked nice. Breakfast was lovely too. Pool was a bit dated but just what we needed so not a complaint. 1 issue was the room temperature. It was 23 degrees that day but felt way warmer in the room, no aircon and the window only opened 3 inches so just couldn’t cool it down. We suffered a bit during the night, a desk fan helped a little.
We would stay again in cooler months but maybe not in the summer.

Partner

6/10

Pleasant

21 Jul 2024

Shannon

The room was very clean and tidy. The bathroom was lovely and the bed was so comfy. The thing that let this down for me was the “spa area”. The Pool area was very run down, tiles chipped and just felt quite unclean. The jacuzzi was tiny and the switch to turn on the jets was on the wall so you had to keep getting in and out. The sauna was okay, quite small but nobody was ever in it when we went so this wasn’t an issue. The changing areas were also very run down. The hotel receptionist demanded a scan/photocopy of our bank cards, which neither of us had but even so felt a bit weird. For the price I don’t think it was worth it. We didn’t try breakfast or any food so cannot comment on that.

Leisure Partner

8/10

Excellent

21 Jul 2024

Evelyn

Great hotel team, really attentive, welcoming and ensured we had everything we needed. Only mark down was the swimming pool was a bit over chlorinated and we had an unpleasant reaction which limited our use of the facilities

Leisure Partner

10/10

Exceptional

15 Jul 2024

Katie

Beautiful stay

This was a last minute wedding night booking and we were treated so kindly. We had petals and flowers on the bed, a beautiful room, felt very romantic and relaxing Will visit again and thoroughly recommend this beautiful hotel and its amazing friendly staff. Thank you so much

Partner

6/10

Pleasant

11 Jul 2024

Nicola

Very disappointed not 4 star

Very disappointed that the hotel was under renovation and not informed prior to booking, very tired and dated, no air cons in bedrooms. Drive up to hotel not good, pot holes and work cabins in car park. Would not rate this a 4 star, maybe 2-3 max. Nice products in bathroom , white company.

Partner

8/10

Excellent

08 Jul 2024

Hywel

Had a really good stay and location was great, only issue we had is that we stayed in room 228 and the heat was unbearable. We were given a fan but it only circulated the hot air in the room. Luckily we got there late and only spent a minimum time in the room.
But for a last minute booking it was okay.
Thank you for your hospitality.

Leisure Partner

10/10

Exceptional

02 Jul 2024

Beverly

Beautiful location, great room, decent pool, overall very pleased would re visit.

Partner

8/10

Excellent

30 Jun 2024

Pauline

Nice country property with AC in the room.

Leisure Partner

10/10

Exceptional

21 Jun 2024

Iain

Warm friendly attentive staff, well presented room with easy to use facilities. Dining Menu not extensive but exceptionally well executed. Good base for many local businesses and attractions.

Leisure Partner

10/10

Exceptional

21 Jun 2024

Iain

Welcoming friendly attentive staff, excellent fayre even if slightly restricted choice and comfortable spacious rooms with good WiFi connections. Large outdoor lawn and easy free parking facilities. No lift but good stairs. Very reasonable price and good road connections but allow time to cross M4 if going to Ascot or the like on busy days.Good to excellent value.

Leisure Partner

10/10

Exceptional

17 Jun 2024

Amie

Excellent Stay

We were visiting the area for a wedding and only stayed one night, but it was excellent. We wished we'd have had longer to make use of the facilities.

Partner

10/10

Exceptional

07 Jun 2024

Graham

Beautiful Grounds

A lovely overnight stay in beautiful surroundings.

Business Partner

8/10

Excellent

02 Jun 2024

Lesley

A comfy convenient overnight stay.

I stayed as a solo guest as i had been to a local wedding. Checkin on arrival after the wedding was quick, the room was clean and comfy, with a good refreshment tray, however missed having mint tea bags as a choice, both in room and at breakfast. The buffet breakfast hot food was not necessarily hot, just warm , and i was earlier rather than late to breakfast. A very kind member of staff helped me when i had a mishap and accidentally dropped my food plate onto the floor - swiftly coming to my rescue. I did not use leisure facilites but wished i had taken a swimsuit with me.

Self

8/10

Excellent

08 Apr 2024

Samantha

The hotel was in a beautiful setting and very quiet and relaxed. The staff were extremely helpful and friendly. The breakfast was amazing and I would highly recommend this place

Leisure Friends

8/10

Excellent

07 Apr 2024

Josh

The Staff were excellent and everything was generally clean and tidy apart from mould on the rafter of the bathroom ceiling.

There were people staying in the room above us who were walking around the room and every step was transmitted because of very squeaky floor boards. This meant that we couldn’t get to sleep until about midnight when we were in bed ready to sleep at 10pm.

Leisure

10/10

Exceptional

06 Apr 2024

Toby Matthew

Very good

Friendly staff. Clean and spacious room.

Self

10/10

Exceptional

06 Mar 2024

Mr Mark E

All the staff and Chloe in particular on reception were excellent. The room is wonderful and the all round service and spa facilities are very good. The breakfast too deserves a mention

8/10

Excellent

01 Mar 2024

Scott

Nice hotel but no lighting in the carpark at all

Business

4/10

Poor

19 Feb 2024

John

Very overpriced food
£24 for burger and chips then 16% service charge on top

Business

6/10

Pleasant

07 Feb 2024

Derek

Food limited options and very expensive

Business

10/10

Exceptional

05 Feb 2024

Laura

We had an absolutely wonderful stay at this hotel. We chose it as it seemed great value for money and it was a short drive from Windsor castle. We stayed in a superior family room. The bed was really comfy, the room was very well decorated and clean and felt very homey. We had dinner at the restaurant and it was very quiet and the waitress couldn’t have been more attentive. I have a soya and milk allergy and the chef was very accommodating to that - adapting the menu to suit. Best beef burger I have had in a long time! Absolutely suburb breakfast too - a help yourself English breakfast with a lovely selection of fruit, meats, cheeses, cereal, pastries etc. They even offered and did me my own poached eggs on toast because I couldn’t have the scrambled egg. My husband said he really enjoyed the leisure club facilities too. All the rooms such as the bar area, afternoon tea room, restaurant and breakfast room are lovely rooms that keep to the historic feeling to the house but also feel fresh and modern. All the staff, such as the receptionist too, couldn’t have done enough for us and were really friendly.

I would say though to avoid going down Egypt lane to get there - the other direction to the hotel is main roads and much easier and less perilous!

Leisure Family_with_children

10/10

Exceptional

25 Dec 2023

Denise

The Burnham Beeches Hotel is charming and cozy. It’s stately yet unpretentious. The hotel sits upon a beautiful property in Slough, away from the hustle and bustle, yet happens to be located minutes from the Elizabeth Line which conveniently and directly takes you into the heart of London in just a short time. The hotel’s rooms are meticulously kept with a high standard for cleanliness. The bathrooms and other hotel facilities are modern and bright. The daily breakfast was absolutely delicious and filling. The entire staff was professional, welcoming and helpful yet not intrusive. I plan to stay at the Burnham Beeches Hotel for all future visits - it’s my new favorite hotel!

Leisure Self

10/10

Exceptional

17 Dec 2023

Lyudmil

Great Hotel!

Great Hotel.
Clean rooms.
Amazing service.
The breakfast was delicious.

Partner

8/10

Excellent

22 Nov 2023

Garry

Nice

Business

8/10

Excellent

02 Nov 2023

Jack

Lovely building and nice grounds. Arrived around 10pm and the bar was shut so can't review that. Room was nice but it was very warm

Leisure Partner

6/10

Pleasant

21 Oct 2023

Peter

VERY POOR CUSTOMER SERVICE.

Arrived at 10.00pm. Night Porter on duty at reception for check-in and he was not properly trained to take Cash payments. Hotel only had a few guests, but we were allocated a room on 2nd floor and lift was not working. Plenty of rooms available on ground or first floors, so very unhappy at having to carry luggage up 3 flights of stairs. Bad nights sleep due to heavy rain on sky-light windows.
Fire alarm went of at 08.45, allegedly set by smoke in kitchens. Returned to room after breakfast and electrics did not work. Reported to reception, who sent an electrician, who was unable to resolve matter, so had to pack up cases with no light, room was very dark due to being in the attic. Complained at reception when checking out and receptionist was polite and helpful, but had to keep going and talking to manager in a back office, who NEVER came out to deal with the matter. She just sat in her office and negotiated compensation via Receptionist. Clearly manager is an IDLE person, who should not be paid for the job she IS'NT doing.
WE WILL NOT RETURN TO THIS HOTEL.

Partner

8/10

Excellent

14 Oct 2023

Great place

Great place not too far from Heathrow

Business

8/10

Excellent

03 Oct 2023

Peter

Don't forget to visit Stoke Poges.

Location and experience in the hotel was exactly as expected. I would not hesitate to book again.

Partner

10/10

Exceptional

02 Oct 2023

Phillip

Location

Leisure Partner

8/10

Excellent

28 Sep 2023

Kevin

lovely peaceful Hotel, kettle was full of scale and tv not very big but apart from that it was a lovely Hotel

Business

6/10

Pleasant

28 Sep 2023

ZIV AUTOMATION

Hotel OK, small pool, accommodation tired.

Restaurant (Bar / Bistro) pricey for the type of food in all honesty

Business

10/10

Exceptional

28 Sep 2023

Steven

1 night stop over

a 1-night stop before an early flight out of Heathrow the next morning.

Great hotel, friendly staff, I mainly stayed here as it was England's Euro '96 team Hotel!

Only downside was the leisure club was closed on that day, but that cant be helped.

Business

8/10

Excellent

27 Sep 2023

Stephen

Nice but in need of investment

When checking in we had an extremely polite, friendly and charming member of staff. Made us feel that nothing was too much trouble. The room was very nice, a bit warm but fortunately the air conditioning in the room soon sorted that.
The only disappointing thing was the spa, as the changing rooms, pool and sauna wee very tired and grubby. Two of the three showers also didnt work properly,

Friends_and_family Family

10/10

Exceptional

24 Sep 2023

Umair

Excellent

Amazing experience, helpful and friendly staff memebers. Clean room with all amenities.

Self

4/10

Poor

20 Sep 2023

Shabbir

Didn’t get required room

Business Partner

8/10

Excellent

17 Sep 2023

STEVEN

Very beautiful setting. Friendly staff and very clean. Very goodbreakfast. Croissants were very good. No wifi in the room unless you upgrade. Spa a litlle oldish but clean. No shower nearby the pool or sauna. Must go back and forth to changing room to do so. We had a very good stay and will come back.

Business_and_leisure Family