Thames Riviera Hotel Sure Hotel Collection by BW

10/10

Exceptional

10 Mar 2026

Russell

Parking easy and secure. Room very clean and comfortable. Excellent bar and riverside restaurant. Staff were amazingly helpful especially Shreya, Paul and Mo who went above and beyond. Definitely hope to come back.

Partner

6/10

Pleasant

03 Mar 2026

Philip

Noisy room next to large air conditioning units

10/10

Exceptional

23 Feb 2026

alan

Good parking spaces, very easy check in,good rooms and very polite staff 👍

Partner

8/10

Excellent

10 Feb 2026

Claire

Yes

Self

8/10

Excellent

08 Dec 2025

rhian

Slight problem with heating but manager resolved issue

Partner

8/10

Excellent

07 Dec 2025

Keith

The room was clean. However the central heating wasn’t working but a fan heater was provided.

Friends_and_family Family

8/10

Excellent

26 Nov 2025

Jo

Staff were so lovely . hotel is “a bit OLD and decor tired but It was clean

6/10

Pleasant

15 Nov 2025

Robert

I stayed in a cheap room, not very nice, but the staff are great,restaurant food is really good.

Business

4/10

Poor

12 Nov 2025

Alexander

With a glorious position by the river, from the outside the hotel looks shabby, very tired and unloved with peeling paint. My room was located in a separate building at the rear of the main hotel. Functional is probably the best description but, again, the room showed a lack any maintenance with wallpaper peeling from the wall and mildew around the picture window frames.

My room was freezing and there were no instructions on how the air conditioning unit worked. Once I had worked it out, the draught it created was quite unpleasant. The bathroom was poorly appointed: no shelf to put your things on and a filthy stained toilet seat! The room just didn't feel very clean.

Breakfast was adequate but I won't be making a return visit.

Business

6/10

Pleasant

12 Nov 2025

Aisling

Budget hotel where basically everything has seen better days. I stayed in November and my room was cold at night. The sheets and bathroom were clean but there is a lot of noise from other guests through the walls.

Business Self

2/10

Poor

10 Nov 2025

Meena

The hotel was very dirty and outdated. The pictures on this website are completely misleading and feel like a scam - they must have been taken years ago or heavily edited, because the actual condition of the property is nowhere near what’s shown online.

Also, the fire alarm went off on two different mornings around 10am and lasted for about 10-20 minutes each time. When I went to the lobby, the receptionist told me that it wasn’t due to a fire but because of construction work somewhere in the hotel that was triggering the alarm. The staff didn’t bother to cover or disable the alarms properly. It was extremely loud and disruptive, and they didn’t do anything about it until it happened again the next day.

Overall, the experience was very disappointing. For the price we paid, I expected at least basic cleanliness and comfort. I would not recommend this hotel to anyone, and I think the management seriously needs to address the false advertising and poor maintenance.

Leisure Partner

6/10

Pleasant

21 Oct 2025

Ben

It was a room for a travelling worker. The best bit was the food in the evening, very tasty.

Business

6/10

Pleasant

16 Oct 2025

Karen

Disappointed this time. Room noisy due to huge air con unit outside. Bed far too soft, room tatty. First room they gave me already had a male occupant; not ideal for a solo female traveler. They gave me a glass of wine whilst they sorted new room and took my bags up but I then overheard the duty manager complaining at the staff for giving me a free glass of wine. Usually a much better stay so hopefully a one off

Business

8/10

Excellent

06 Oct 2025

Brian

Cold

Self

10/10

Exceptional

28 Sep 2025

HAZEL

OUR ROOM WAS CLEAN AND BRIGHT AS WAS THE HOTEL GENERALLY.
PARKING WAS EASY INSIDE AND INSIDE THE HOTEL BOUNDARY.
STAFF WERE HAPPY AND VERY HELPFUL.
DID NOT USE LAUNDRY SERVICES.
HAD A GREAT STAY AND WILL COME AGAIN.

Leisure Partner

8/10

Excellent

28 Sep 2025

Neil

.

Partner

8/10

Excellent

20 Sep 2025

Robert

Good

8/10

Excellent

17 Sep 2025

Matthew

Suited me well for a quick overnight stop

6/10

Pleasant

17 Sep 2025

IAN

Area outside very dirty and run down. Hotel had a somewhat 'tired' feel and look about it inside. (Still have wooden sash windows!!) Hotel had a dirty appearance outside. Staff were great.

Leisure Partner

8/10

Excellent

07 Sep 2025

Keith

Short stay

We stayed one night only, all good, friendly staff and very clean.

Friends_and_family Family

8/10

Excellent

06 Sep 2025

Deborah

The hotel stay was pleasant, large room, and Paul who was looking after us whilst having breakfast in the Dining area was very friendly and professional. I would definitely stay again.

Leisure Partner

10/10

Exceptional

01 Sep 2025

Deborah

Great check in and evening meal service by Shriya. Nice view out ot the window of our bedroom and for breakfast/evening meal of the river.

Partner

10/10

Exceptional

30 Aug 2025

Ian

Very clean tidy & quiet, only problem our room d balcony looked out to the Thames but the side window looked out to the car park no net curtain so had to shut the curtains permanently.
They now charge £3.50 per day for car parking.

Leisure Partner

10/10

Exceptional

18 Aug 2025

philip

Surperb s real gem of a place 3 stars is harsh

A real genuine surprise don’t let the look from outside deceive, all the staff are excellent and I spoke to at least x6 including the guy who booked us in, stayed in room 411 in the outside block would highly recommend as you’ve a balcony overlooking the river, good drink selection and outside patio again overlooking the river it was superb as was the dinner we had on Sunday around 9pm delicious chef Ken Kiev well done, and breakfast again really good quality food, everyone oh also parking was a breeze great location right near everything from walks to girding boats to pubs and restaurants
The hotel in my opinion should be at least 4stars

Partner

8/10

Excellent

18 Aug 2025

Stephen

A nice, independent hotel. Air-conditioning in the room was great. Lovely bar with a deck on the river. A solid choice if you’re staying in Maidenhead.

Partner

6/10

Pleasant

17 Aug 2025

Sarah

Lovely location overlooking thames but tired and tatty.
Bedrrom.a good size but poor state of decoration, stains on ceiling.
Room, especially bathroom vibrating due to air con unit outside bedroom window. Bathroom tiny, broken toilet seat, no towel rail, nowhere to put towels while showering.
Looked at breakfast but offering looked very basic & uninspiring so opted to eat out

Leisure

10/10

Exceptional

14 Aug 2025

Lindy

Helpful friendly staff, spacious room, nice bed, cute balcony.

Leisure Partner

6/10

Pleasant

12 Aug 2025

Sebastian

Nice hotel rubbish information

Though I liked the location and the cleanliness of the rooms I was very disappointed by the service .
I specifically booked the hotel as the website states that the restaurant was open until 9.30pn as I knew I wouldn’t get there until after 8.30 , even in my room the hotel information confirmed that the restaurant opening times . However when I went down to have a meal at 9pm I was told the restaurant closed at 8.45pm with no real apology or explanation except that the info should have been changed . I was therefore without food and had to go across to the Asda express for a sandwich . All in all a disappointment

Business

6/10

Pleasant

10 Aug 2025

Miss S E

Lovely location on the river, bar was fab and the seating on the river excellent. Room accross in the lodge was clean enough but clearly a problem with the plumbing, the smell was
Instantly noticeable when entering the room.

Friends_and_family Family

8/10

Excellent

10 Jul 2025

Victoria

Good base for local area Cliveden and Windsor. River views, clean room with the main essentials. Breakfast (self serve) is very basic.

Leisure Partner

10/10

Exceptional

30 Jun 2025

Roger

Great hotel Ideal 25 mins to Heathrow

Brilliant location. Will use again

Friends_and_family Family

8/10

Excellent

25 Jun 2025

Lyn

Nice property on the river. Nice and quiet. Peaceful

Leisure

6/10

Pleasant

17 Jun 2025

David

The highlight was the lovely view over the river from our room. Unfortunately the room and facilities are in need of some care. The in-room safe didn’t work, the iron leaked, the shower was temperamental and the room itself wasn’t well soundproofed - generally the whole place would benefit from a refresh.

Leisure Partner

8/10

Excellent

05 Jun 2025

Nigel

Nice hotel for an overnight stay, seemed to be short of staff. Lovely location on the Thames

Partner

8/10

Excellent

01 Jun 2025

Helen

Super short stay - good value for money

Very friendly staff.
Breakfast fair- could be more fresh fruit on offer.
Spacious bar - not much atmosphere though.
Overall excellent location right on River Thames with lovely views.
Good value for money .

Partner

10/10

Exceptional

23 May 2025

Richard

Great location

I was located in the new bedroom suite across the car park..
Very nice, all rooms have balcony with a view of the River Thames..
The bar staff were chatty and friendly.. Made to feel very welcome!

Business

6/10

Pleasant

21 May 2025

Adam

Building a bit tired, recently refurbished but not to a great standard. Breakfast mediocre.

Business

10/10

Exceptional

09 May 2025

wesley shannon

We enjoyed our 10 day stay. The food was good and the room was clean. It is a modest property but was what we needed for our Maidenhead stay.

Leisure Family

8/10

Excellent

05 May 2025

Margaret

Positive: the manager was really good he went out of his way to get ice several times for my husband`s bad leg.
Neg: Reception wasn`t brillant we are in our eighties luckily very fit, no help with our luggage (no lift) after dragging it up several flights of stairs the room card didn`t work.
Pos: The view of the river Thames from our room was beautiful.

Leisure Partner

8/10

Excellent

23 Apr 2025

Alexandra

2 Night stay in Maidenhead

Good value for money, plenty of space and bed comfortable and a wonderful view of the river. We couldn't stay on the balcony due to flies, but still had a wonderful stay.

Partner

2/10

Poor

14 Apr 2025

Madeleine Sarah

Great location, but obviously struggling and not up to standard for a Best Western: floors not clean throughout; bedroom floor needed a good hoover; celing over bed was thick with dirty cobwebs, and this was their best executive room; bathroom looked nice but floor was not clean and window was dirty; in the morning there was no hot water for a shower. And l let both taps run for several minutes and water remained stone cold.
Told the man at the desk, all he said was he'd look into it.. a bit late for me as l was dressed and had to get on with my day.
He did not offer an apology or any refund or a free breakfast. Breakfast room was dirty and lack lustre. Food was very basic and everything looked dirty and uncared for.
Occurred to me that they probably didn't bother to heat the water as it's a saving to them and what do they care if you'd paid 80 quid for a room and not had a shower. I doubt that anyone at breakfast had had a hot shower.

Leisure Self

10/10

Exceptional

23 Mar 2025

Harry

Only stayed for one night, but it was a great stay! Rooms are nice, staff are nice, all rough great! Will definitely be back!

6/10

Pleasant

03 Mar 2025

Richard

Fantastic setting on the river but the property was very run down. Smelt snd felt damp, bedroom windows not cleaned in years, wallpaper peelingno lift to our room, room only serviced once during 3 night stay

10/10

Exceptional

01 Mar 2025

Jasleen

Everything is very good. Staff service, cleaning good everything.

Leisure Partner

6/10

Pleasant

24 Feb 2025

Navdeep

I stayed 6 nights. every day, i asked for housekeeping, every day they said no problem, it will be done. They showed up three times. All the staff were nice and polite, i am only rating them low on customer service because of lack of follow through.

8/10

Excellent

17 Feb 2025

Keith

The room was clean and warm, we had noisy neighbours though on the one night we stayed.

Leisure Partner

6/10

Pleasant

07 Feb 2025

JONATHAN

Overnight in Maidenhead

Booked an overnight room as was eating at a lovely restaurant in nearby Bray

Partner

8/10

Excellent

29 Jan 2025

NALINI

Lovely helpful staff. Hotel itself is functional. Bathroom was tired, needed painting.
Room itself was fine. Broken window which slammed in the night. Good parking and convenient location on the river. Breakfast was ok

Leisure Family

10/10

Exceptional

27 Jan 2025

Olivia

Lovely stay

Partner

8/10

Excellent

15 Jan 2025

Verified traveler

Lovely staff

Staff were lovely and helpful. I enjoyed my stay, it was clean. The bathroom was very cold so I turn the heating up & left the door open to heat up.

Partner

10/10

Exceptional

12 Jan 2025

Estefanía

Amazing hotel

Friends_and_family Family

8/10

Excellent

12 Jan 2025

charlesj

One Night Stay

I can not find anything wrong with the property. The only thing is that there is no bed side switch for a light. An small issue if your like me and read in bed, and having to get up to turn lights off. Heater is very complicated to use and set.

Self

8/10

Excellent

10 Jan 2025

Rebecca

Staff were so helpful and friendly!

Leisure Partner

4/10

Poor

01 Jan 2025

M

Shower had pubes from the previous guest. Wasn’t clean at all.

Friends_and_family Friends

8/10

Excellent

27 Dec 2024

Peter

Excellent staff especially bar
man who seems to have look after restaurant as well.
Was realy helpful all time
Only problem was in room lukewarm water in morning then none till next day none in sink. Couldn't have a shower or wash up in evening. Room was excellent

Leisure Partner

6/10

Pleasant

16 Dec 2024

Verified traveler

Disappointing Stay with Basic Comforts Lacking\n

The room and bed were comfortable, but I was unable to get more than lukewarm water from the tap or shower throughout my stay. Although I reported this issue to reception, nothing was done to address it. I stayed for three nights in total (paid for by my company), and not having a proper shower for the entire duration was extremely disappointing. Other members of our group experienced issues with uncomfortable mattresses and noise, which seems to be hit or miss, with little evidence of proper maintenance. Breakfast was mediocre at best—barely warm and with very limited options. This place might be suitable for a one-night stay if you're not too concerned about bed quality or a decent breakfast, but I wouldn’t recommend it for anything more than that.

Business

6/10

Pleasant

12 Dec 2024

Helena

Share a room with a stranger?

My check in was ok but my colleague’s was not - got given a key to ‘his’ room on check in, only to enter the room and find a woman already in there! Shocking and very concerning for the rest of our stay, especially as there seems to be no inside lock on the doors.
Also no heating - it’s 2am and I can’t sleep because it’s freezing.
Other minor (ish) niggles -no safe in the room and no shelf in the shower

Business

6/10

Pleasant

02 Dec 2024

Bradley

It was a simple straight forward stay, plenty of hot water and yes recently renovated or at least given a coat of paint and maybe a new bathroom.
The main problem is the windows remain single glazed old units and so are draughty. In itself this wouldn't be too bad but I couldn't work the room temperature so ended up just staying under the duvet for the evening.
Nothing bad about staying here, overall pretty average and it was convenient for me so I'm not concerned but don't go here thinking you are going to have an opulent experience.

Business Self

6/10

Pleasant

24 Nov 2024

Keith

Avarage hotel. Possibly nice in the summer as the location on the river is very good

Partner

8/10

Excellent

22 Nov 2024

Tracy

There is a stale smell in the bathroom, could be just the drains, the door lock is temperamental and the room could do with a Mirror. Other than that I would have given 5 stars for everything. :)

Partner

6/10

Pleasant

21 Nov 2024

Verified traveler

Room was nice and smart, but unfortunately had cobwebs in several parts and my bed was broken on arrival on one side - otherwise was lovely, just a shame about the bed

Business

10/10

Exceptional

10 Nov 2024

Jayashree

Friendly, ibligung

4/10

Poor

04 Nov 2024

Jackie

Hotel has a strange heating system which is a aircon/heat unit in the bedrooms. On arrival we wanted to turn heat up in our room but the control panel was in German. One of the staff sorted this out for us, they apparently have a lot of Germans staying. The aircon/heat unit was positioned near the bed, so although we had hot air coming out there was a draft blowing all over the bed. If you suffer from arthritis the draft is guaranteed to aggravate your condition. One small tube of shower gel for two people to shower, not enough. Tea /coffee making facilities in the room but only two sachets milk, not enough unless you drink really strong tea, the packets of biscuits was nice gesture. Apparently you can ask for more shower gel, milk etc but you shouldn’t have to there should be enough. The bed was very comfortable and a nice spacious bathroom. They have a bar but the decor is very 70s dark and lacking atmosphere. Breakfast was not good soggy cold scrambled eggs, cold bacon. They seem to have a thing about doors being open all the time. The door by our room was open in order to take dirty laundry out when we arrived and first thing in the morning as we went to breakfast. Also the bar restaurant area had both doors wide open in November. Free on site car parking was a bonus. It’s about a 20 minute walk into town although there is a Restaurant, pub and takeaway a bit nearer. I would not stay at this hotel again.

Partner

8/10

Excellent

04 Nov 2024

Annette

We stayed in room 410 and it was great, the decor was lovely, the bathroom clean and modern, and the shower amazing.

Leisure Partner

8/10

Excellent

20 Oct 2024

Daniel

The hotel staff were friendly. The room was clean and comfortable. A/c worked good.
Breakfast was good. Currently 12.50.
The only downside was the hotel has no lift. I would stay there again.

10/10

Exceptional

06 Oct 2024

Mark

very good

6/10

Pleasant

28 Sep 2024

Paul

The room had a single bed, very small room and the menu in the restauruant was vey basic unhealthy, no steak on the menu I can't eat potatoes or chips no salad on the menu to swap out the potato elements very disapointing.

Business

2/10

Poor

25 Sep 2024

Sibghat

My worst experience @ hotel.com about this hotel.
There was no electricity when I awake in the morning.
Floor was wet !

Self

6/10

Pleasant

23 Sep 2024

Elsie

Good stay right next to river! Taplow prime location. Good restaurant food and wide area for comfortable and relaxed dining or working.

Business_and_leisure Self

10/10

Exceptional

23 Sep 2024

Simon

Me and my girlfriend Went away for a night In Maidenhead Was really pleased with the hotel and the staff

Partner

8/10

Excellent

22 Sep 2024

Verified traveler

Reception Area needs cheering as first impression is important

Friends_and_family Family

8/10

Excellent

25 Aug 2024

Judy

The Hotel is much improved with it's refurbished rooms. Breakfast was one of the best we have had for a ' Self service' cooked breakfast was lovely and hot on both days. I would suggest that the lunch and evening menus could do with a change.. very basic which meant we didn't eat in the hotel. Our only other suggestion would be for the bathroom...please put a shower caddy in the shower to take shampoo, shower gel etc and because the sink is very small and the shelf above very tiny think about an additional shelf by the sink to be able to put out your toiletries...especially for us ladies! Overall though a good hotel at a good price with easy access into London.

Leisure Partner

4/10

Poor

19 Aug 2024

Daniel

The booking showed king size beds but apparently this is a lie. I tried several times to speak to the general manager Lauren However she refused to speak to me. Nice property in lovely location but run by rude, incompetent morons.

Leisure Partner

6/10

Pleasant

18 Aug 2024

Bhavana

Great & convenient location. Good views. Recently refurbished. Good breakfast.

However a few downsides - water accumulation issues in the bath, no remote for the air con (temp control is at a fixed point in the bedroom away from the bed) and it’s rubbish in terms of noise proofing.

The floors are creaky - I got back late last night and tried to walk the 3 flights of stairs up as quietly as I could but someone was already having a bad time sleeping I think as I heard them open their door and shout “hello? Hello?” when I got to my room. I wasn’t sure if they thought me walking up was similar noise level to knocking on their door but they sounded distressed.

Leisure Self

8/10

Excellent

22 Jul 2024

stuart

Everything was great apart from the breakfast. I think the breakfast was itself good if and when you could get it. You certainly won't go hungry but the hot food kept running out. We went at 9.00 and they run out of mushrooms permanently, took 1.2 to replace the hash browns and scrambled eggs.

There was only 2 people on, so I think they were understaffed. They tried their best.

There's no cutlery put out, so when the table isn't set, you have to chase staff for it. The same for drinking water. Running out of plates too. They just don't stock everything fast enough. But I always made do, and went away happy.

10/10

Exceptional

15 Jul 2024

Stephanie

Nice hotel but clearly not recently renovated as the wallpaper in our executive suite was peeling off. Room was smaller than expected and there were spider webs in the bathroom. Also there was no soap left in the bathroom, so we had to ask reception.
The staff was absolutely lovely and helpful!

Leisure Partner

8/10

Excellent

13 Jul 2024

Michael

Bed very comfy. Lunch okay. Did not have Bfast, but looked good. Only steep stairs to reach 2nd floor, hard with luggage, did receive help from receptionist. Needs refrigerator in rooms, would be nice to have an exercise room also.

Business Self

8/10

Excellent

09 Jul 2024

Kenneth

A clean room with a short walk to the town centre

Business Self

6/10

Pleasant

07 Jul 2024

EDWARD

5 Day Stay

Nice location. Staff friendly. Rooms smelt a little musty. Stairwell had a very unpleasant smell.

Friends_and_family Family

4/10

Poor

05 Jul 2024

Gavin

Room 105 didn’t even have a main light in the room. Shower over the bath didn’t drain properly due to the amount of hair in the plug hole. Not a great stay

Leisure Partner

8/10

Excellent

02 Jul 2024

Hayley

No lifts a lot of stairs when carrying cases up and down. Night staff guy was brilliant when we had to check out early. Arranged to have coffee and toast at 4am but told by morning receptionist no ! But the night shift guy stepped in and sorted us.

Leisure

6/10

Pleasant

30 Jun 2024

Stephen

The room was nice without being great. Bar and restaurant area was very dirty, sticky counters etc

Partner

10/10

Exceptional

25 Jun 2024

sean

Great stay.

Great stay.

Business

10/10

Exceptional

16 Jun 2024

Laura

Beautiful property right on the river. Quaint restaurant. The only problem was that the shower didn’t work and tub bath was only option. The staff and restaurant was very nice.

8/10

Excellent

14 Jun 2024

Casey

It was nice and quiet..

Leisure

4/10

Poor

09 Jun 2024

Justin

Disappointed, could do better.

The hotel, despite apparent rennovation, still had a tired air to it and there was a smell in the corridors. Also DO NOT STAY IN ROOM 202! There is constant noise from a large airconditioning fan right outside of the bathroom window, to the point where the floor even vibrates. Aditionally there is a large crack in the bedroom window, sealed with Tape! We had a terrible nights sleep to be honest. There were damp patches on the walls and peeling wallpaper. Also the breakfast was ok, but the hash browns were soggy, the tomatoes were dry and the sausages were bland. Also the bread was cheap and thin. For a 3 star hotel i would expect more. The hotel is in a great location and has so much potential, but has a long way to go.

Partner

4/10

Poor

08 Jun 2024

iain

No Lift

Very tired hotel limited breakfast NO LIFT and if your in the 3rd floor with cases Bon Chance!

Business

2/10

Poor

04 Jun 2024

J

Not clean

The floors had dark stains in the bathroom the carpets felt they had never been hoovered the kettles in a really bad state of lime scale showing outside the kettle and inside . The receptionists was great but not his fault . It’s was a horrible dirty stay

Business

6/10

Pleasant

23 May 2024

Lisa

The hotel is next to a busy road that connects Maidenhead to Slough. Although the bridge, river and Maidenhead rowing club are pleasant to look at. If you cross the road and walk by the river there is a children’s play park and a cabin which serves food all day. Across from there Boulders lock.
The hotel has changed the grass garden to a slabbed patio. One side looks onto parking lot. Could do with putting some potted trees or greenery to hide. I stayed in an executive room that was a good sized room, nicely decorated. The website states dressing gown and slippers in the room. There was none and when I checked at reception they told me they have never provided these and would remove from site.
Bathroom looked clean but on closer examination the floor wasn’t clean and there were yellow stains on the outside of toilet.
There were only 2 teabags and 4 milks for a 2 night stay. At reception I asked for more and they handed them to me there and then. Which was fine but offering to have them put in the room is good customer service. The small touches make a difference. I wasn’t asked if I would like breakfast in the morning That said when I ordered a coffee at the bar the barman bought it out to me on the patio. Food was fine but don’t expect gourmet. It was ample, filling and timely.
A little inconsistency on customer service but overall nice pleasant staff. A big minus, no elevator. If you struggle with stairs or are in a wheelchair do not book this hotel.

Leisure Self

10/10

Exceptional

21 May 2024

Jane

A great stay

Beautiful room, very comfortable and clean
Slept well.
The food was fab

Friends_and_family Family

8/10

Excellent

18 May 2024

Caroline

Overnight Stay.

Lovely room with stunning view. Great price. Breakfast was a bit of a let down (not as good as other BW Hotels), but on the whole the options available were adequate.

Staff were very friendly and helpful.

Partner

4/10

Poor

11 May 2024

Alakendu

The rooms are basic and there was a smell of sewer which was difficult to bear

Business Self

10/10

Exceptional

21 Apr 2024

P

Great pace for a weekend break

Great place fantastic value friendly staff and lovely views of the river Thames

Partner

4/10

Poor

01 Apr 2024

PAULA

Shabby

This hotel looks nice in the pictures which is misleading. It has been updated, but not professionally, and in a slap dash, no preparation way.

Partner

4/10

Poor

29 Feb 2024

Verified traveler

ONLY for overnight

Only for 1 night. Staff in restaurant was terrible, without experience. During breakfast - most of food and beveridge was \"empty\", I can NOT recomend. Room was at the anes bulding - old fashion, but room was clean. Face of the main building is nice BUT inside very old.Plus was - parking on site was free.

Partner

8/10

Excellent

26 Feb 2024

Jane

Weekend breK visiting friends and famy

We had a lovely room with a bay window and a river view.
The only issues were people smoking + talking loudly in the evening below our windows.
Also it would be good to have a fridge in the room, and a bit more variety for breakfast...

Partner

8/10

Excellent

16 Feb 2024

Martin

The property has been renovated over the past year.
It is clean and tidy the rooms are comfortable

Leisure Partner

8/10

Excellent

08 Feb 2024

Peter

Good location for my needs, better than expected in terms of quality

Business Self

6/10

Pleasant

07 Feb 2024

Tracey

Overnight Stay

Rooms were clean and comfortable. Elderly father found room too cold. Evening meal OK. Breakfast- good selection although no coffee machine due to breakdown. Had to ask for decaf. eventually found 2 sachets. No marmalade. Cooked breakfast kept in food warmers heated from bottom resulting in food going cold quickly. Would be better with proper heated serving trolley. Hotel is undergoing refurb. Dining/breakfast room & bar area needs more atmosphere. That said for a 3 star hotel it met the requirements for an overnight stay.

Friends_and_family Family

6/10

Pleasant

21 Jan 2024

Naomi

Okay as budget hotel

An okay budget hotel. My room was very cold - heating didn’t work properly - the thermostat may have been set too low. Very small room with a view of the road (but I imagine some rooms have a river view). Service in the restaurant is terrible but the food is okay. My room wasn’t serviced. Reception staff are lovely though. There is a car park but it gets very full.

Business Self