R J
A good place to stay that could be so much better. Nice room: clean and tidy. Sturdy walls so no extraneous noises from the potentially possibility of loud and boisterous fellow guests!
Toilet didn't work: flushing mechanism and front panel were broken. TV only had a handful of channels (and no BBC), no guide on either the TV set or through the QR code to the website. Was this room really ready to be occupied?
It took over two hours and three personal visits to reception to get any service on either matter (I was offered a public toilet that hadn't been flushed, as an alternative!). On the third visit to reception I was lucky enough to find a Duty Manager there - he followed me to the room and did an excellent job reprogramming the TV and partially repairing the toilet, so that it operated without the front panel.
Breakfast food choice and quality was very good, although the cooked breakfast was a tepid temperature, at best. Items were cold before the meal was finished. It could've all been so much better.
Overall, a good place to stay. It has so much potential. Staff were friendly and polite. With a bit more thought and effort on the part of those in charge, it could be so, so, so much better.
Toilet didn't work: flushing mechanism and front panel were broken. TV only had a handful of channels (and no BBC), no guide on either the TV set or through the QR code to the website. Was this room really ready to be occupied?
It took over two hours and three personal visits to reception to get any service on either matter (I was offered a public toilet that hadn't been flushed, as an alternative!). On the third visit to reception I was lucky enough to find a Duty Manager there - he followed me to the room and did an excellent job reprogramming the TV and partially repairing the toilet, so that it operated without the front panel.
Breakfast food choice and quality was very good, although the cooked breakfast was a tepid temperature, at best. Items were cold before the meal was finished. It could've all been so much better.
Overall, a good place to stay. It has so much potential. Staff were friendly and polite. With a bit more thought and effort on the part of those in charge, it could be so, so, so much better.
