Deborah
On arrival, staff were informative and helpful. Room was extremly small (as expected) but fine for 1 night. Plenty of dust but its because everything is black so even if you have just cleaned, it looks dusty. Drinks and pool area nice, not the cheapest but acceptable. Food in thai was nice and didnt have to wait very long. Room and various areas of the hotel are in need of fixing (cracked mirrors, sinks etc) the property design is so high mai tence its almost impossible to keep this interior nice for more than about 3 yrs, so there are some parts that are due a renovation but didnt impact the stay. Check in and out was easy, however, after leaving, i recieved an email telling me they wouldnt refund the 150 quid deposit because they had photographic evidence that we had smoked in the rooms. To be very clear, they have no such thing as neither myself or partner smoke. After calling and speaking to manager and making my feeling very clear, she agreed to refund it as a \"gesture of goodwill\". It is not a gesture of goodwill to give somebody back thier own money that you have attempted to steal. So sadly as much as we would have returned and recommended, i know feel that they have deliberatly attempted to rip me off and therefore, i would advise to avoid.
