Name: Crowne Plaza Gerrards Cross
Address: Oxford Road Street, Beaconsfield, HP9 2XE, GB

10/10

Exceptional

23 Jul 2026

Jane

Lovely staff, amazing breakfast. Relaxed atmosphere. Good bar area.

10/10

Exceptional

20 Jul 2026

Warren

Absolutely fantastic ! Clean, the room was lovely and well air conditioned, tidy and the staff were only happy to assist and the food choice in the restaurant not only was exceptional but suited my partners dietary needs beautifully

Me and my partner spent the morning in the pool, hot tub, steam room and sauna and that was beautiful helped us relax our achy bones from the previous two days we had once again the staff member could not do enough to advise us on where to go made sure that we had towels and everything we needed

What I will say is that one visitor was Absolutely out of order as we was leaving treating the desk staff with utter disrespectful behaviour making a scene I will say that the staff should be commended for the handling of that situation and I will say that should never ever happen to them

We will be back to visit
10/10

Partner

8/10

Excellent

13 Jul 2026

Letitia

Had a really good stay. Very friendly staff at check in.
Ate in the restaurant which was very nice.
Breakfast was fine.
Went for a swim in the pool. Lots of towels lying on the floor in both the male and female changing rooms which wasn’t great.
Overall, we would return and hopefully they will get their act together in the changing rooms.

Partner

10/10

Exceptional

12 Jul 2026

Marie

Everything about the stay was super

Friends_and_family Family

10/10

Exceptional

09 Jul 2026

Anthony

Great experience with air con!

Family_with_children

2/10

Poor

05 Jul 2026

Siama

Had booked for 3 people and received confirmation, upon arrival was told at reception they can only accommodate 2 people! Refused to refund the costs for the 3rd person.

Friends_and_family Family

6/10

Pleasant

04 Jul 2026

Umar

We booked the premium room which was nice but our room was next to where the deliveries come through so was quite noisy. The Spa was lovely and so was the food in the restaurant. When asked how our stay was upon check out we did explain about the noise and the lovely Ibraheem gave his apologies, gave us a free day pass to come back and visit their spa and waived our room service which was very kind of him. Thank you!

Partner

10/10

Exceptional

27 Jun 2026

Catherine

Lovely hotel

10/10

Exceptional

23 Jun 2026

Ravinder

Very nice hotel, served a nice selection of breakfast too

Partner

6/10

Pleasant

15 Jun 2026

Doris

Breakfast had a nice selection. Property is dated and rooms. Rooms aren’t cleaned very good nor is the hall ways of the rooms. We had a good sleep on their beds. But cleaning staff needs to do a better job of cleaning.

Partner

8/10

Excellent

11 Jun 2026

Mihai-Cristinel

Room clean, breakfast not too bad, the staff is nice.

Self

6/10

Pleasant

08 Jun 2026

Sandra

Breakfast was very good. The cleaning was below our expectations as the cleaning crew forgot to leave us clean towels after taking all our towels away. So next morning after I showered I stood dropping as my husband hunted down cleaning staff for clean towels.The vent in the bathroom was gross and there was bugs in the window ledge for the whole 5 night stay and we never opened the windows as we ran the air conditioning.

Partner

6/10

Pleasant

08 Jun 2026

Oka

Overall, the Crowne Plaza Gerrards Cross was a great place to stay, particularly for families looking for a long weekend break or a midweek getaway. The front desk, reception, and dining teams were fantastic, providing excellent customer service and great attention to detail throughout our stay.

Unfortunately, our room did not reflect the same standard. The carpet, bed, living area, and bathroom were not cleaned to the level expected, with noticeable dust, stains on the bedding, and hairs throughout the room, particularly in the bathroom.

The spa and pool facilities also felt quite dated and would benefit from refurbishment. Cleanliness in these areas could be improved as well. Given the price point the hotel commands, I would expect a greater level of reinvestment to ensure the facilities and rooms consistently meet guest expectations.

Family_with_children

10/10

Exceptional

07 Jun 2026

Hannah

Really impressed with the quality of the decor as it looked like it had been recently refurbished.

Friends_and_family Family

10/10

Exceptional

07 Jun 2026

Russell

First time at this hotel. Staff really polite, welcoming and efficient. Barvinder check us in and organised a taxi for us to go to our appointment in Beaconsfield.
Our room was on the fourth floor. It was quiet, comfortable and clean.
Breakfast was amazing - full buffet breakfast. We were cordially greeted by a member of staff who explained the layout of the breakfast and showed us to our table. All dining room staff were friendly and polite.
Overall our experience was excellent and what I have come to expect of Crowne Plaza worldwide, thank you.

Partner

8/10

Excellent

07 Jun 2026

Gillian

Liked the pool

Partner

10/10

Exceptional

07 Jun 2026

christine

Very enjoyable stay. Staff could not do enough for you and the breakfast was amazing. Took two dogs with us so understandably had to pay extra. Just think the £30 each dog is too much. Don't want the dog ball and treats etc. that were provided. Other than that, highly recommend.

Partner

10/10

Exceptional

06 Jun 2026

tejbir

Amazing location. Good stuff. Worth it of money

10/10

Exceptional

01 Jun 2026

Jasbir

We stayed over night with our son (aged 13). On arrival our room was upgraded as they did not have any more pull out beds which was an absolute bonus. Ibraham at the front desk was very welcoming and helpful throughout our stay. The staff was amazing and the room was super clean. The swimming pool was not too busy and they allowed us to have some extra time as kids have certain times throughout the day. Overall experience was brilliant with a great choice of food for breakfas. We will definitely come back again.

Friends_and_family Family

10/10

Exceptional

01 Jun 2026

Sarah

Breakfast was fabulous, lots on offer. Room was nice, good air con. Everything in working order and comfortable!

Friends_and_family Family

10/10

Exceptional

31 May 2026

Ryan

Great place and very relaxing

Self

10/10

Exceptional

30 May 2026

SUSAN

The staff were wonderful really friendly everyone of them. Room was clean, quiet, breakfast amazing, been a long time since I had a full English breakfast I could not have asked for better, everything was hot just lovely. Will definitely stay here again! But will ask for room with shower only, had bath with shower and have bad knee so little problem getting into and out of bath, 10 out of 10 loved it.

Self

4/10

Poor

27 May 2026

Nitika

The room was not as clean as you would expect, especially at a property in the class. I had to pick up rubbish from the side of the bed. The shower drain was not working properly and was not fixed despite notifying the staff about it. No one would answer the phone at either the reception or the housekeeping so had to come in person at the reception to request amenities that housekeeping had forgotten to replenish during the daily cleaning. Overall, an underwhelming stay at a Crowne Plaza.

10/10

Exceptional

27 May 2026

Haresh

Staff were great. Get service charges put on automatically. Not good, so I had it removed. The internet has restricted access.

4/10

Poor

25 May 2026

Ash

The hotel itself was ok - however when we arrived the corridor to our room was full of dirty plates and sheets etc., all just sat there on the floor from where they must have been clearing the room out.

A very noisy hotel, lots of guests being loud late at night.

The pool was fine, although very overcrowded with kids.

The staff were awkward and most had quite a bit of difficulty understanding English. We had a disappointing experience where one staff member allowed someone to push in front of us in the reception queue, they didn’t even say anything.

The restaurant was the worst, sadly - had to order drinks 4 times and they still didn’t come… my partner ended up having to walk to the bar with the waiter because he didn’t understand what we were asking for. Ordered steak and wasn’t given a steak knife… asked for the bill and it never came.. had three different waiters come to our table while we were eating, all to ask our room number.. never offered us dessert menus.. and then a mandatory service charge was added to the bill, despite the appalling service.

Partner

2/10

Poor

24 May 2026

Kwadwo

Bathroom/shower was a mess

Partner

8/10

Excellent

22 May 2026

David

Great staff. Bar and good menus very vatied

Friends_and_family Family

6/10

Pleasant

14 May 2026

Sally

Front desk not very helpful. Manager excellent. Pillows are awful. Like sack of potatoes and very , very noisy from other rooms. Good breakfast and apparently excellent spa.

Partner

10/10

Exceptional

11 May 2026

Harmonie

When we arrived, the man on the reception was very welcoming and kind. The room was clean and so lovely. I haven’t had a better stay than I had here. Me and my boyfriend loved it and the bed was so comfortable. Unfortunately we didn’t get to try out the hot tub but we plan too next time on our visit.

Partner

10/10

Exceptional

09 May 2026

Jenna

Had a great stay, easy check in, reception went above and beyond to make me comfortable during my stay.

Great location as so close to the airport but quiet enough to get a great nights sleep!

The room was lovely and clean and well appointed. Tea/coffee bathroom bits etc. Only issue I had was the bathroom fan was on all night and the aircon turned itself off making for a warm night but other than that I cannot fault it.

Highly recommend!

Self

2/10

Poor

08 May 2026

Maureen

Awful staff!

Business

8/10

Excellent

04 May 2026

Neha

A lovely hotel with good facilities, just a shame the service recieved was so mixed and poor especially from the lady at the pool/spa place.

Friends_and_family Family

10/10

Exceptional

03 May 2026

Tom

The room was spacious and clean when we arrived. The breakfast was great, multiple options to choose from. pool and spa area was a great addition to the trip, very relaxing.

Partner

8/10

Excellent

01 May 2026

Trevor

Great hotel for a base or stop over. Courteous staff, clean rooms and public areas, and good food, all be it a little expensive. Didn’t use the pool area, but it looked very inviting.

Partner

10/10

Exceptional

26 Apr 2026

Jeff

The breakfast and evening meal were excellent. The spa facilities were also excellent. It’s good value for money, friendly and helpful staff.

Friends_and_family Family

10/10

Exceptional

23 Apr 2026

SURYAKANT

Lovely stay as expected

10/10

Exceptional

14 Apr 2026

Amanda

Room was a great size and very comfortable. Bed was comfy and got a good nights sleep. Gym and spa facilities were great, alongside free onsite parking

Self

4/10

Poor

14 Apr 2026

Darren

Terrible room service and poor attitude of staff related. No bar and no notification of no bar when the hotel is no where near other options. Will not stay again.

Friends_and_family Family

10/10

Exceptional

07 Apr 2026

Alfred

Staff were affable and very helpful, I truly enjoyed my three nights stay at Crown Plaza Hotel Beaconsfield. The breakfast was top-notch , the pool, steam room , hot tub and the sauna as well. I will recommend, this is my second visit and I am definitely coming back soon .

Partner

10/10

Exceptional

27 Mar 2026

Kiran

Great stay. The staff were amazing and sorted out a small cake and card for my daughter on her birthday. We got a free upgrade as members and dinner was good. Great WiFi and pool area. Highly recommend it.

Friends_and_family Family

10/10

Exceptional

22 Mar 2026

Kenya

Very nice hotel, would recommend

10/10

Exceptional

18 Mar 2026

Ratna

Amazing

10/10

Exceptional

14 Mar 2026

Nicholas

Staff

8/10

Excellent

13 Mar 2026

Farida

The overall stay was not as good as my other stays at this hotel, as the hotel was under renovations, was not aware when i booked.The spa was nice still, but as it was a break to recuperate after some broken ribs, the room opposite was been renovated and the noise was loud from corridor and drilling outside my window,this was not restful, didnt complain as i have been many times, just wished i was notified could off made my decision, or when checking in they could of said works was been done on the oppersite side of me The staff were all good, spa was good, and food was ok, no relaxing areas to sit in as works were happing apart from the cold area near the entrance, I was told once the works are done it will be a good hotel to stay in lets hope so, as it kind of spoilt my two days of rest. I would ask next time if any works are been done when booking next time, the reception manager was kind and said when booking again to call him and he would arrange a beter stay.

Partner

10/10

Exceptional

13 Mar 2026

junior

I really enjoyed my stay, I would definitely recommend this hotel.

Partner

6/10

Pleasant

22 Feb 2026

Dan

Not worth the additional cost compared to others. Room wasn’t very clean. Quite noisy in the night/early morning. Given accessible room despite not required and checking in 30 after check in opened. Restaurant was average, not worth the cost, waiters were being hurried by management to turn over tables quickly. We were advised to come down for breakfast at 7AM in order to get a table.

Partner

10/10

Exceptional

21 Feb 2026

Ian

All the staff were friendly and welcoming. Room was very comfortable and well equipped with a walk in shower, safe and fridge, as well as dressing gowns and slippers. We stayed at a busy time, but no wait for breakfast which provided plenty of good quality options.
Pool area was great, although tried to get in about 4pm on a Friday and had to wait as at capacity. Lots of kids in so decided to go back about 7.30 and it was much quieter.

10/10

Exceptional

15 Feb 2026

Neville

The room was clean and we had plenty of room. The staff were amazing. Always ready to assist.
The spa was excellent but shame the steam room was not working.

Partner

10/10

Exceptional

09 Feb 2026

Zena

Staff were very welcoming and friendly. The room was nice, very clean and spacious anc the bed was so comfortsble! I did not have time to use the spa facilities unfortunately but will do next time.
Thank you again for a lovely stay. Would recommend this hotel

Friends_and_family Family

10/10

Exceptional

25 Jan 2026

Rasgo

All

Leisure Self

10/10

Exceptional

19 Jan 2026

Mishal

Staff where amazing...

10/10

Exceptional

10 Jan 2026

Shree

Nice stay

8/10

Excellent

30 Dec 2025

Deepa

Spa could do with an upgrade but stay was good

6/10

Pleasant

29 Dec 2025

Peter

Over crowded Spa, restaurant menu was significantly reduced. Restaurant and kitchen staff need serious education on allergies. My wife ordered gluten free burger and they had ran out of buns so sent it out in a normal bun. This is serious as allergies need to be taken seriously.

Partner

10/10

Exceptional

29 Dec 2025

Anne

Clean Rooms and well thought of design

Friends_and_family Family

8/10

Excellent

23 Dec 2025

Robert

hot tub was great

Business

10/10

Exceptional

22 Dec 2025

STEVE

The front desk staff Vaibhav forgive me if i have spelt his name incorrectly. Was happy, courteous, knowledgeable. He went out of his way to accommodate our needs to have a great weekend. The staff in the restaurant made you feel like you was part of their family. We have travel extensively and we can say that our room was top tier.

Leisure Partner

10/10

Exceptional

22 Dec 2025

Holly

Very clean a bit small but overall good

Friends_and_family Friends

8/10

Excellent

08 Dec 2025

Richard

Lovely room, comfy bed, very quiet

Partner

4/10

Poor

08 Dec 2025

Elisabeth

Wait for check in. Room nice enough, but the building is shabby outside and the view from the window was grim. Waited 10 minutes to get into the restaurant for dinner, then another 15 minutes to order. Chaotic service with starters and main arriving at the same time, had to send back, had to grab people for drinks. Ordered drinks that were said to be unavailable just to see them turning up alongside alternatives. Looks liked there were several Xmas parties and staff simply couldn't cope- I felt quite sorry for them. Breakfast had a good selection, but quality was now great. Clod has browns and chewy sausages and lines for the coffee machine. Pool was nice and bed comfy, and there were complimentary drinks in the fridge which was a nice surprise. .

Leisure Family

8/10

Excellent

07 Dec 2025

Vitor

No robes or slippers

Partner

8/10

Excellent

03 Dec 2025

andrea

Lovely staff

Self

10/10

Exceptional

01 Dec 2025

David

Good staff and welcoming environment

Leisure Family

10/10

Exceptional

30 Nov 2025

Peter

Very polite staff and the room was good

Partner

2/10

Poor

29 Nov 2025

Craig

Stay was reasonable but post stay they failed tonreturn the room deposit and failed to answer my enquiry to have it returned. Will never stay at a Crowne Plaza again. Awful customer service. Ruined stay.

Partner

6/10

Pleasant

26 Nov 2025

Lucy

I stay regularly at this hotel. Its spacious, modern, clean and staff are great. The only Con is on three occasions my rooms have been freezing cold - heating is not substantial for the rooms.

Business

10/10

Exceptional

23 Nov 2025

Francis

Clean room, efficient staff, breakfast was good and the hot tub temperature was warm enough

Business

10/10

Exceptional

21 Nov 2025

Benjamin

Staff were absolutely fantastic. We arrived at midnight and were very warmly welcomed.

The staff at breakfast were super polite and welcoming. As were the staff in the spa.

Partner

2/10

Poor

18 Nov 2025

Mark

As I walked up the stair to my room there were vats of paint in the stairwell. Tools. Wall paper ripped off. Carpet ripped up and thrown in the corridor. Strong smell of paint workmen swearing. During dinner I asked for an additional truffle butter never arrived, I asked again the flora arrived. Third time it turned up we had no bread left and then the butter was added to my bill.

10/10

Exceptional

10 Nov 2025

Carla

Great hotel - clean, modern, great facilities and the friendly staff provide excellent customer service.

Friends_and_family Family

10/10

Exceptional

10 Nov 2025

Christine

Room was very clean - breakfast was plentiful and good choice.
Only down side was I asked for twin beds and they gave us a double. When I mentioned it at reception when I checked in they said I would have to pay extra which is not good when that’s what I booked.

Friends_and_family Friends

10/10

Exceptional

09 Nov 2025

lucien

Super friendly calm environment, the hotel was big and spacious, with very friendly staff the only thing i notoced, was the spray tap in the jacuzzi, was not on as it was a feature to complinent and utilise facilities. Nevertheless still would recommend

10/10

Exceptional

02 Nov 2025

Darren

Lovely hotel and staff, Taffy in the bar looked after me
Superbly after arriving on a very long drive. Excellent

8/10

Excellent

28 Oct 2025

Vernon

The room was spacious and comfortable. Staff very friendly. Swimming pool very good

Partner

10/10

Exceptional

22 Oct 2025

Jack

Love hotel great staff and breakfast

Business_and_leisure Partner

10/10

Exceptional

22 Oct 2025

Luisa

Beautiful room and they listened to my request based upon room location. Breakfast was amazing. Good start to the day. Lovely facilities. A really wonderful stay.

Friends_and_family Family

10/10

Exceptional

20 Oct 2025

Marelisa

Lovely comfortable room with nice spa & breakfast

Business

4/10

Poor

17 Oct 2025

Indira

Staff were not customer focused. Rooms were dark, and looked warn down, leaky faucets, elevator was out of service for the entire 6 day stay, washroom water kept leaking, Ike warm water in the shower. Hotel was out of the way and isolated, limited and expensive transportation options and no dining, shopping, activities nearby

Leisure Family

10/10

Exceptional

12 Oct 2025

Simon

Really enjoyed my stay staff excellent

6/10

Pleasant

11 Oct 2025

Mike

Dark room, staff friendly and helpful, reception and dining area tidier and more up to date than the rooms.

Leisure Family_with_children

8/10

Excellent

05 Oct 2025

YANNICK

We booked this room to celebrate our 3rd year wedding anniversary.The pool was cold and the jacuzzi was down! & some of the lifts were out of service. Such as shame as this was looking forward to it. When it came to dinner, I specifically asked for our desserts to have a happy anniversary message on it to surprise my wife but the waiters completely forgot and didn’t do it. Overall it was ok but the experience and service could’ve been better.

Leisure Partner

8/10

Excellent

04 Oct 2025

jason

Was as expected from crown plaza. Rooms were very confortable and clean great shower.

Business Self

10/10

Exceptional

04 Oct 2025

Julie

I’ve stayed here many times and can’t fault anything. Spotless, great service, lovely pool area with hot tub and steam/sauna with aerobics classes all included in your stay. The restaurant 1269 serves lovely food and breakfast is good. There’s nothing directly outside hotel or within walking distance but a short drive will take you into Gerrards Cross and Beaconsfield if you want more restaurants. I’ll be back again 😊

Leisure Family

6/10

Pleasant

29 Sep 2025

Caroline

Unfortunately our room has not been cleaned properly which I didn’t notice until we after we had been out and come back and by which time it was really late. The room smelt awful and someone’s empty water bottle had been left under the bedside table. We were woken on Monday morning by workmen using power tools in the corridor and room next to ours at 8am then the gardner decided to join in with a leaf blower outside the window at 8.30 in the morning it would be good to remember not all guests are corporate and up and out at the crack of dawn some people like a lie in!

Leisure Family

8/10

Excellent

29 Sep 2025

Saleem

Free parking friendly staff nice room clean and tidy very nice bteakfast

Business

8/10

Excellent

27 Sep 2025

Ronald

Nice swimming pool and spar area - rooms looking tired

Partner

8/10

Excellent

27 Sep 2025

Kate

Despite requesting a view, room overlooked flat roof. The bed was too hard, pillows like rocks. No appointments available at Spa. 3 restaurant staff members quizzed me if I had paid my food bill. I travel extensively, visiting The Crowne Plaza because of the website views.

Business Partner

10/10

Exceptional

18 Sep 2025

Michael

Comfortable room, good breakfast, easy parking.

Leisure Partner

10/10

Exceptional

03 Sep 2025

Iain

Comfy, clean room. Breakfast had a really good choice.

Friends_and_family Family

10/10

Exceptional

01 Sep 2025

Sebastian

Amazing spa experience

We loved the Waves spa. Most hotel spas seem to be made as an afterthought, but the spa here was spacious, great treatments on offer and the relaxation room is a nice touch to allow you to really stay in that relaxation mood a little while longer opposed to just being kicked out into the bright lights and noise.

Partner

6/10

Pleasant

30 Aug 2025

William

I think more attention should have been shown towards the potentially dangerous faulty mirror hanging

Leisure

4/10

Poor

29 Aug 2025

Karen

I was not made aware of extensive works happening and put in a room next to the building site. Staff were very friendly and helpful moving me to a quieter room to work. Reception took a full paymet on arrival despite teh fact I had already paid online so I am awaiting the release of teh pre-authorisation; almost £400! First evening there was no chicken available on teh menu and when I asked I was told it wasnt popular so they were removing it from menu when they got new printed. Ordered an alternative of meatballs which quite frankly were just balls of mush liek babyfood. It was so bad I had a sandwich the following day but even that was not as the menu said, with egg mayo instead of standard mayonaise as stated; that being said it was a good sandwich. In the evening I ordered just sticky toffe pudding but Tiramisu arrived, when pudding came as ordered it didnt have the ice cream. All in all the food was dreadful of an evening which let down the whole stay when you are there working and not being a driver to remote to walk out for dinner. I wouldnt stay again.

Business

8/10

Excellent

28 Aug 2025

Emma

Camp beds

We were upgraded to a suite as there weren’t any family rooms left. This was a bigger room and a living room where they set up camp beds for our children. Unfortunately the camp beds were very uncomfortable for our teenagers

Friends_and_family Family

4/10

Poor

26 Aug 2025

Stephen

bad breakfast.

breakfast was the worst I've had for a long time.
black pudding under cooked, bacon overcooked, sausages poor quality, soggy hash browns.

not great!

Business

8/10

Excellent

17 Aug 2025

Janjira

Not the best location but the hotel is good

Business Family

8/10

Excellent

15 Aug 2025

Stephen

No complaints

Staff pleasant. Comfy bed. Breakfast fine. Ample (free) on-site parking. Handy for M40 (5 mins). Standard 4* really, no complaints.

Self

8/10

Excellent

08 Aug 2025

Verified traveler

Lovely stay for birthday

Friendly welcoming staff, all of them made the stay lovely. Great selection at breakfast. Bit disappointed that it says spa but no where to lounge by the pool to read a magazine but spaces to sit inside and outside of pool. Bed really comfy.

8/10

Excellent

01 Aug 2025

Alison

Reasonable stay

Hotel was true to description, we felt bit exposed as rooms overlooked one another abd no net curtains for privacy, so had to draw curtains which made room feel dark. There were stains on our carpet indicating old age, but room was clean.
Food was average in our opinion, maybe little overpriced.
Most staff were fantastic, very friendly but i found vas in pool reception a little condescending but Evie was really lovely. Had good massage too, although again, overpriced in my opinion.

Partner

10/10

Exceptional

24 Jul 2025

Keith

Best hotel

Excellent hotel, great staff and facilities, always stay when in area

Business

8/10

Excellent

22 Jul 2025

Fung Chi