Crowne Plaza Gerrards Cross

United Kingdom , Windsor and Slough
Beaconsfield, Oxford Road
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100 reviews shown

6/10

Pleasant

22 Feb 2026

Dan

Not worth the additional cost compared to others. Room wasn’t very clean. Quite noisy in the night/early morning. Given accessible room despite not required and checking in 30 after check in opened. Restaurant was average, not worth the cost, waiters were being hurried by management to turn over tables quickly. We were advised to come down for breakfast at 7AM in order to get a table.

Partner

10/10

Exceptional

21 Feb 2026

Ian

All the staff were friendly and welcoming. Room was very comfortable and well equipped with a walk in shower, safe and fridge, as well as dressing gowns and slippers. We stayed at a busy time, but no wait for breakfast which provided plenty of good quality options.
Pool area was great, although tried to get in about 4pm on a Friday and had to wait as at capacity. Lots of kids in so decided to go back about 7.30 and it was much quieter.

10/10

Exceptional

15 Feb 2026

Neville

The room was clean and we had plenty of room. The staff were amazing. Always ready to assist.
The spa was excellent but shame the steam room was not working.

Partner

10/10

Exceptional

09 Feb 2026

Zena

Staff were very welcoming and friendly. The room was nice, very clean and spacious anc the bed was so comfortsble! I did not have time to use the spa facilities unfortunately but will do next time.
Thank you again for a lovely stay. Would recommend this hotel

Friends_and_family Family

10/10

Exceptional

25 Jan 2026

Rasgo

All

Leisure Self

10/10

Exceptional

19 Jan 2026

Mishal

Staff where amazing...

10/10

Exceptional

10 Jan 2026

Shree

Nice stay

8/10

Excellent

30 Dec 2025

Deepa

Spa could do with an upgrade but stay was good

6/10

Pleasant

29 Dec 2025

Peter

Over crowded Spa, restaurant menu was significantly reduced. Restaurant and kitchen staff need serious education on allergies. My wife ordered gluten free burger and they had ran out of buns so sent it out in a normal bun. This is serious as allergies need to be taken seriously.

Partner

10/10

Exceptional

29 Dec 2025

Anne

Clean Rooms and well thought of design

Friends_and_family Family

8/10

Excellent

23 Dec 2025

Robert

hot tub was great

Business

10/10

Exceptional

22 Dec 2025

STEVE

The front desk staff Vaibhav forgive me if i have spelt his name incorrectly. Was happy, courteous, knowledgeable. He went out of his way to accommodate our needs to have a great weekend. The staff in the restaurant made you feel like you was part of their family. We have travel extensively and we can say that our room was top tier.

Leisure Partner

10/10

Exceptional

22 Dec 2025

Holly

Very clean a bit small but overall good

Friends_and_family Friends

8/10

Excellent

08 Dec 2025

Richard

Lovely room, comfy bed, very quiet

Partner

4/10

Poor

08 Dec 2025

Elisabeth

Wait for check in. Room nice enough, but the building is shabby outside and the view from the window was grim. Waited 10 minutes to get into the restaurant for dinner, then another 15 minutes to order. Chaotic service with starters and main arriving at the same time, had to send back, had to grab people for drinks. Ordered drinks that were said to be unavailable just to see them turning up alongside alternatives. Looks liked there were several Xmas parties and staff simply couldn't cope- I felt quite sorry for them. Breakfast had a good selection, but quality was now great. Clod has browns and chewy sausages and lines for the coffee machine. Pool was nice and bed comfy, and there were complimentary drinks in the fridge which was a nice surprise. .

Leisure Family

8/10

Excellent

07 Dec 2025

Vitor

No robes or slippers

Partner

8/10

Excellent

03 Dec 2025

andrea

Lovely staff

Self

10/10

Exceptional

01 Dec 2025

David

Good staff and welcoming environment

Leisure Family

10/10

Exceptional

30 Nov 2025

Peter

Very polite staff and the room was good

Partner

2/10

Poor

29 Nov 2025

Craig

Stay was reasonable but post stay they failed tonreturn the room deposit and failed to answer my enquiry to have it returned. Will never stay at a Crowne Plaza again. Awful customer service. Ruined stay.

Partner

6/10

Pleasant

26 Nov 2025

Lucy

I stay regularly at this hotel. Its spacious, modern, clean and staff are great. The only Con is on three occasions my rooms have been freezing cold - heating is not substantial for the rooms.

Business

10/10

Exceptional

23 Nov 2025

Francis

Clean room, efficient staff, breakfast was good and the hot tub temperature was warm enough

Business

10/10

Exceptional

21 Nov 2025

Benjamin

Staff were absolutely fantastic. We arrived at midnight and were very warmly welcomed.

The staff at breakfast were super polite and welcoming. As were the staff in the spa.

Partner

2/10

Poor

18 Nov 2025

Mark

As I walked up the stair to my room there were vats of paint in the stairwell. Tools. Wall paper ripped off. Carpet ripped up and thrown in the corridor. Strong smell of paint workmen swearing. During dinner I asked for an additional truffle butter never arrived, I asked again the flora arrived. Third time it turned up we had no bread left and then the butter was added to my bill.

10/10

Exceptional

10 Nov 2025

Carla

Great hotel - clean, modern, great facilities and the friendly staff provide excellent customer service.

Friends_and_family Family

10/10

Exceptional

10 Nov 2025

Christine

Room was very clean - breakfast was plentiful and good choice.
Only down side was I asked for twin beds and they gave us a double. When I mentioned it at reception when I checked in they said I would have to pay extra which is not good when that’s what I booked.

Friends_and_family Friends

10/10

Exceptional

09 Nov 2025

lucien

Super friendly calm environment, the hotel was big and spacious, with very friendly staff the only thing i notoced, was the spray tap in the jacuzzi, was not on as it was a feature to complinent and utilise facilities. Nevertheless still would recommend

10/10

Exceptional

02 Nov 2025

Darren

Lovely hotel and staff, Taffy in the bar looked after me
Superbly after arriving on a very long drive. Excellent

8/10

Excellent

28 Oct 2025

Vernon

The room was spacious and comfortable. Staff very friendly. Swimming pool very good

Partner

10/10

Exceptional

22 Oct 2025

Jack

Love hotel great staff and breakfast

Business_and_leisure Partner

10/10

Exceptional

22 Oct 2025

Luisa

Beautiful room and they listened to my request based upon room location. Breakfast was amazing. Good start to the day. Lovely facilities. A really wonderful stay.

Friends_and_family Family

10/10

Exceptional

20 Oct 2025

Marelisa

Lovely comfortable room with nice spa & breakfast

Business

4/10

Poor

17 Oct 2025

Indira

Staff were not customer focused. Rooms were dark, and looked warn down, leaky faucets, elevator was out of service for the entire 6 day stay, washroom water kept leaking, Ike warm water in the shower. Hotel was out of the way and isolated, limited and expensive transportation options and no dining, shopping, activities nearby

Leisure Family

10/10

Exceptional

12 Oct 2025

Simon

Really enjoyed my stay staff excellent

6/10

Pleasant

11 Oct 2025

Mike

Dark room, staff friendly and helpful, reception and dining area tidier and more up to date than the rooms.

Leisure Family_with_children

8/10

Excellent

05 Oct 2025

YANNICK

We booked this room to celebrate our 3rd year wedding anniversary.The pool was cold and the jacuzzi was down! & some of the lifts were out of service. Such as shame as this was looking forward to it. When it came to dinner, I specifically asked for our desserts to have a happy anniversary message on it to surprise my wife but the waiters completely forgot and didn’t do it. Overall it was ok but the experience and service could’ve been better.

Leisure Partner

8/10

Excellent

04 Oct 2025

jason

Was as expected from crown plaza. Rooms were very confortable and clean great shower.

Business Self

10/10

Exceptional

04 Oct 2025

Julie

I’ve stayed here many times and can’t fault anything. Spotless, great service, lovely pool area with hot tub and steam/sauna with aerobics classes all included in your stay. The restaurant 1269 serves lovely food and breakfast is good. There’s nothing directly outside hotel or within walking distance but a short drive will take you into Gerrards Cross and Beaconsfield if you want more restaurants. I’ll be back again 😊

Leisure Family

6/10

Pleasant

29 Sep 2025

Caroline

Unfortunately our room has not been cleaned properly which I didn’t notice until we after we had been out and come back and by which time it was really late. The room smelt awful and someone’s empty water bottle had been left under the bedside table. We were woken on Monday morning by workmen using power tools in the corridor and room next to ours at 8am then the gardner decided to join in with a leaf blower outside the window at 8.30 in the morning it would be good to remember not all guests are corporate and up and out at the crack of dawn some people like a lie in!

Leisure Family

8/10

Excellent

29 Sep 2025

Saleem

Free parking friendly staff nice room clean and tidy very nice bteakfast

Business

8/10

Excellent

27 Sep 2025

Ronald

Nice swimming pool and spar area - rooms looking tired

Partner

8/10

Excellent

27 Sep 2025

Kate

Despite requesting a view, room overlooked flat roof. The bed was too hard, pillows like rocks. No appointments available at Spa. 3 restaurant staff members quizzed me if I had paid my food bill. I travel extensively, visiting The Crowne Plaza because of the website views.

Business Partner

10/10

Exceptional

18 Sep 2025

Michael

Comfortable room, good breakfast, easy parking.

Leisure Partner

10/10

Exceptional

03 Sep 2025

Iain

Comfy, clean room. Breakfast had a really good choice.

Friends_and_family Family

10/10

Exceptional

01 Sep 2025

Sebastian

Amazing spa experience

We loved the Waves spa. Most hotel spas seem to be made as an afterthought, but the spa here was spacious, great treatments on offer and the relaxation room is a nice touch to allow you to really stay in that relaxation mood a little while longer opposed to just being kicked out into the bright lights and noise.

Partner

6/10

Pleasant

30 Aug 2025

William

I think more attention should have been shown towards the potentially dangerous faulty mirror hanging

Leisure

4/10

Poor

29 Aug 2025

Karen

I was not made aware of extensive works happening and put in a room next to the building site. Staff were very friendly and helpful moving me to a quieter room to work. Reception took a full paymet on arrival despite teh fact I had already paid online so I am awaiting the release of teh pre-authorisation; almost £400! First evening there was no chicken available on teh menu and when I asked I was told it wasnt popular so they were removing it from menu when they got new printed. Ordered an alternative of meatballs which quite frankly were just balls of mush liek babyfood. It was so bad I had a sandwich the following day but even that was not as the menu said, with egg mayo instead of standard mayonaise as stated; that being said it was a good sandwich. In the evening I ordered just sticky toffe pudding but Tiramisu arrived, when pudding came as ordered it didnt have the ice cream. All in all the food was dreadful of an evening which let down the whole stay when you are there working and not being a driver to remote to walk out for dinner. I wouldnt stay again.

Business

8/10

Excellent

28 Aug 2025

Emma

Camp beds

We were upgraded to a suite as there weren’t any family rooms left. This was a bigger room and a living room where they set up camp beds for our children. Unfortunately the camp beds were very uncomfortable for our teenagers

Friends_and_family Family

4/10

Poor

26 Aug 2025

Stephen

bad breakfast.

breakfast was the worst I've had for a long time.
black pudding under cooked, bacon overcooked, sausages poor quality, soggy hash browns.

not great!

Business

8/10

Excellent

17 Aug 2025

Janjira

Not the best location but the hotel is good

Business Family

8/10

Excellent

15 Aug 2025

Stephen

No complaints

Staff pleasant. Comfy bed. Breakfast fine. Ample (free) on-site parking. Handy for M40 (5 mins). Standard 4* really, no complaints.

Self

8/10

Excellent

08 Aug 2025

Verified traveler

Lovely stay for birthday

Friendly welcoming staff, all of them made the stay lovely. Great selection at breakfast. Bit disappointed that it says spa but no where to lounge by the pool to read a magazine but spaces to sit inside and outside of pool. Bed really comfy.

8/10

Excellent

01 Aug 2025

Alison

Reasonable stay

Hotel was true to description, we felt bit exposed as rooms overlooked one another abd no net curtains for privacy, so had to draw curtains which made room feel dark. There were stains on our carpet indicating old age, but room was clean.
Food was average in our opinion, maybe little overpriced.
Most staff were fantastic, very friendly but i found vas in pool reception a little condescending but Evie was really lovely. Had good massage too, although again, overpriced in my opinion.

Partner

10/10

Exceptional

24 Jul 2025

Keith

Best hotel

Excellent hotel, great staff and facilities, always stay when in area

Business

8/10

Excellent

22 Jul 2025

Fung Chi

Clean area, nice, it's my good experience, Thanks.

Leisure Family

8/10

Excellent

21 Jul 2025

Farida

Relaxed weekend

Lovely birthday weekend, confortable rooms ,comfortably bed and good kings size, service good and staff very friendly, spa facility were good all round jacuzzi was not on at full capacity since last time we was there but still nice ,pool warm and sauna and steam rooms was good,relaxing and enjoyable.food was good and service was excellent. Breakfast was ample and everything you would need and nice touch with the gluten free area in breakfast room own toaster, makes a difference to have thease touches.

Friends_and_family Family

2/10

Poor

20 Jul 2025

anthony

Had no hot water

10/10

Exceptional

15 Jul 2025

Heather

We use this Hotel regularly. The staff are friendly, clean, large room , swimming pool. The food in the restaurant is always good. We will continue to hi there.

Leisure Partner

10/10

Exceptional

14 Jul 2025

Saumendra

Nice hotel, good parking, near M40

Leisure Self

8/10

Excellent

13 Jul 2025

Gina

Great hotel, lots to do and helpful staff, BUT it seems it's quite normal for people to be allowed to smoke weed in their rooms which wasn't pleasant especially if you have children with you. Staff just seemed to be okay with it, bit strange but we had a wonderful weekend there, the food and drinks are lovely and the spa is gorgeous!

Leisure Friends

10/10

Exceptional

13 Jul 2025

Saumendra

Clean, good parking, helpful staff.

Leisure Self

10/10

Exceptional

23 Jun 2025

Rupinder

Very nice and clean.

10/10

Exceptional

10 Jun 2025

Dean

Convenient location and comfortable stay.

Business Self

10/10

Exceptional

08 Jun 2025

Tim

Excellent trip

Room was good size and comfortable and great facilities in hotel.
Restaurant food and service was the highlight. Staff went above and beyond.

Partner

10/10

Exceptional

01 Jun 2025

Verified traveler

Friendly staff

Was an amazing trip.
Staff made us feel welcome.
Amazing place to be

Partner

10/10

Exceptional

01 Jun 2025

Matt

Lovely stay. Staff were friendly and helpful. Facilities were great. Room was comfortable and modern. Excellent breakfast. Would recommend the crowne plaza to everyone.

Partner

2/10

Poor

29 May 2025

Kishan

Extremely disappointing stay. The spa was nothing like advertised. No proper seating, just cold wet concrete blocks. We booked a package that included a relaxation room, only to be told on arrival it was closed due to \"lack of staff,\" with no prior notice or mention online. We left the spa after an hour because there was nowhere to sit and relax.

The dinner was also misleading. It was sold as a 3-course meal, but in reality it was just a £45pp credit, which may or may not cover 3 courses depending on what you order.

Worst of all, the fire alarm went off at 10pm while we were in bed. We were told it would be resolved in 5 minutes, but it ended up going off on and off for nearly an hour. What was supposed to be a relaxing weekend turned into stress and frustration.

Would not recommend based on this experience.

Leisure Partner

8/10

Excellent

28 May 2025

NICHOLAS

Great location for harry potter world.

10/10

Exceptional

27 May 2025

Jevgeni

I am celebrating my birthday 2nd time in this hotel. Very nice pool, great food in a restaurant.

2/10

Poor

25 May 2025

Jessica

Basic

Wrong room
No info
Rude staff

Friends_and_family Friends

4/10

Poor

19 May 2025

Keith

Sink had water leak, repair consisted of lots of towels at back, not good

Leisure Partner

10/10

Exceptional

29 Apr 2025

kim

Anniversary stay

We came to this hotel for our anniversary we had a great time staff where great but we through that the food was over priced for what it was
Very small portions but a part from the food and drink prices the hotel was great

Partner

2/10

Poor

21 Apr 2025

Richard

Dreadful room

The shower room proved unusable as it flooded - evidenced by bottom third of door and ‘lip’ constructed to prevent flood entering main room. Windows filthy (from building work ) and unpleasant scaffolding which was intrusive & ugly. No view!! Bar staff untrained - unaware what ‘brandy & dry ginger ‘ was! Didn’t bother with meal as loss of confidence . Breakfast however was very good. High expectations let down by awful room.

Partner

8/10

Excellent

12 Apr 2025

Luke

Good location, nice friendly staff.

Lovely reception and bar area, rooms ok

Friends_and_family Family

10/10

Exceptional

03 Apr 2025

Papo

All good

Leisure

10/10

Exceptional

23 Mar 2025

Beverley

Lovely hotel and super staff, we had an issue in our room, staff couldn't do enough to resolve it. Highly recommended!

Leisure Partner

10/10

Exceptional

21 Mar 2025

Lucy

Great stay

Welcomed nicely on check in. Nice food in the bar. Didn’t use the facilities due to time restraints but it looked nice.

10/10

Exceptional

17 Mar 2025

Matthew

Leisure

10/10

Exceptional

16 Mar 2025

kadie J

Very nice staff and accommodations

Business Self

8/10

Excellent

10 Mar 2025

Nicola

Very well trained, friendly and efficient front desk team.

Business Self

6/10

Pleasant

24 Feb 2025

Lionel

The staff both at fromt desk breakfast buffet and room service Maddie were excellent guests next to my room extremely noisy

Business_and_leisure Self

6/10

Pleasant

23 Feb 2025

Paul

Good but not great.

Lovely massage and spa usgaecslifhrly ruined by the state of the female changing rooms with a distinct smell of urine..we have stayed multiple times at this property but this was the worst time re state of changing rooms for female. We told the front of house staff but they said that it was being refurbished in August which isn’t any reason for this to the state of things now with no effort to try and rectify the state or smell.

Partner

10/10

Exceptional

21 Feb 2025

Hannah

Nice short stay

Peaceful stay with a beautiful spa, the hotel itself was clean and the staff were very friendly and approachable

Partner

8/10

Excellent

20 Feb 2025

andrew

Great location for what was required.

Business Partner

4/10

Poor

18 Feb 2025

Kerry

8/10

Excellent

15 Feb 2025

David

Good little break shame about the noise from the construction works going on. You can’t rest during the day

10/10

Exceptional

01 Feb 2025

yvonne

A great hotel break

I enjoyed the delicious food. the staff are very polite and hospitable. the bed was very comfortable. the breakfast was good. The sauna was amazing as well as the jacuzzi and pool. It actually felt like being at home. Nothing was too much bother for the staff.

Friends_and_family Family

10/10

Exceptional

23 Jan 2025

David

Another great stay

We always stay here when we visit The Harry Potter Studios. The staff are brilliant and friendly. The breakfast is superb in every way. The cleanliness is on point and the leisure activities (mainly the pool for my 6yr old) are a little tired looking (changing rooms); but overall are great.

Friends_and_family Family

6/10

Pleasant

19 Jan 2025

Carol

Staff was very hostile, not friendly . Spa very poor and not well kept . Not for me .

Friends_and_family Friends

8/10

Excellent

10 Jan 2025

Jeremy

Great property stay there every two months however, the last day had extremely noisy guests with no respect for those with sleep needs after 2am

Business_and_leisure Family

8/10

Excellent

04 Jan 2025

Hayley

A lovely stay

A good stay and staff were great and accommodating. Our room was in a good condition and modern, however the communal areas of the hotel could do with a deep clean. Lots of small bits of rubbish, small broken plastic bits and hair on the carpets. Breakfast has a wide variety of foods on offer, but more staff are needed at busy times to clear tables. Unfortunately, spa treatments were not available when we arrived so we will definitely book in advance the next time. Would stay again as our room was lovely.

Partner

2/10

Poor

23 Dec 2024

Andray

Room

The room was really dusty with cobwebs the phone wasn’t working properly and I ordered breakfast for 8:30 and it didn’t come till 10:30 after I called

Partner

4/10

Poor

22 Dec 2024

Nathan

The buffet breakfast was terrible.
The toilet and sink overflowed as old and blocked.
Very dated and needs a renovation.

Leisure Family

4/10

Poor

22 Dec 2024

Bhakti

The Christmas tree in the reception was beautiful. Unfortunately the bar shut at 11.00 due to some cleaning? The room was freezing cold! There was a small heater provided but could not keep that on as it dried up the air 😞. Compared to other hotels I have stayed in the family room was very small. Was very disappointed as felt short changed and did not get valuable for money 😞

Friends_and_family Friends

10/10

Exceptional

22 Dec 2024

David-Ross

Clean, tidy and the room had everything needed.

Leisure Partner

6/10

Pleasant

17 Dec 2024

Verified traveler

Average

Average stay. The most helpful and welcoming member of staff was the chap cleaning in the spa area. A thank you for taking the time to give me directions.

Business

10/10

Exceptional

01 Dec 2024

Sara

A little tired but very nice stay

It’s a little tired in quite a few areas but the staff are lovely, the place is clean and the bed is comfortable. Swimming pool is a good temperature which is oddly uncommon (they’re usually bloody freezing!). Shower in room is so good I struggled to come out of it!!

Partner

10/10

Exceptional

26 Nov 2024

Philip

Leisure Family

8/10

Excellent

17 Nov 2024

shakyra

Everything was great but the sauna was not working

6/10