Name: Bianca's House Hotel Heathrow Airport
Address: 19 Torridge Road, Slough, SL3 8UT, GB

2/10

Poor

29 Jun 2026

Sean

SCAMMED we felt totally scammed. If your thinking of Booking this place Please read all the poor reviews in relation to this property, they are all accurate. Its NOT A HOTEL, Its a house in what looks like council estate. Its a 4 bedroom house that this man let's out with a several Booking platforms with a listing that is totally inaccurate. Like many have said, pool and gym pictures do not exist at the property, they are in a leisure centre down the road. We booked a family room that was advertised as 1 king bed 1 double bed 1 single bed private bathroom for 4 nights in a Non smoking \"hotel\" ,booked over a month ago. Got message day before arrival saying we needed to pay extra to make it private bathroom with 3 rooms. Told we need to book 2 more rooms, we stayed 1 night. Smoke in 2 rooms unbearable if you have asthma, banging constantly through night from neighbours, it was an extremely hot few days so windows had to be left open. 1 fan available, was useless, curfew in rules not told about had to be back in house by 11pm , cant shower or make noise between 11 and 6am. If we had of know all this in the online booking we would not have booked at all. We had to go to 2 family events that would have both have been after 2am arrival back. Totally ridiculous, we left after 1 night , didn't feel safe or secure and walking on eggshells as a previous guest has said in reviews. So we booked elsewhere, this listing needs to be taken down by Hotels com. Totally misleading

Friends_and_family Family

2/10

Poor

29 Jun 2026

Duncan

This is the furthest thing from a boutique hotel - it's at best a shared-room, shared bathroom AirBNB with a live-in host!! This felt very disguised and buried in the posting details.

The TV Lounge is the host's living room, the workspace is his computer desk next to dining room table. The parking is 'free' insofar as it's you finding a spot somewhere to park in the estate. We got lucky on arrival that Taz was in, otherwise there wouldn't have been much ability to get into the property.

The room (which is the \"executive suite\") was pretty much just a bed with some cabinets that were falling apart, and everything was just a bit shabby. Anything alluding to having a pool, gym, sports facilities, a bar on property, 24h room service, coffee shop, restaurant, in-room kitchenette, valet parking or a BANQUET HALL is misleading at best (e.g. water park & gym within a 1km/1mi drive, with no association to the property!), if not a downright lie.

As it is being lived in by the host, house rules included no showers after 11:00 PM or before 6:00 AM (which got in the way of the early start we had planned). There was also to be no loud talking in the rooms at any particular time, which made for a generaly uncomfortable, 'walking on eggshells' experience.

On top of that, the house had a smell that seemed a mix of strong food odours & cigarette smoke!

Do not get fooled into thinking this is a boutique hotel experience.

Partner

10/10

Exceptional

02 May 2026

James

Friendly welcome
Clean comfortable room
Would definitely stay here again if needed

Self

8/10

Excellent

11 Apr 2026

Timothe

Good Service and Clean the Staff was very welcoming!

Family_with_children

10/10

Exceptional

19 Feb 2026

Joe

Not actually a hotel. It's a nice house in a quiet residential area. Airport pickup service and drop off service available. Very close to Heathrow airport but thankfully, not on any flight paths, so it's nice and peaceful.

Staff was courteous and helpful, amenities clean.

Self

2/10

Poor

13 Feb 2026

Parashkumar

had to wait for over an hour for the owner to come - didn't feel secure

4/10

Poor

15 Oct 2025

Marcolino

Never again

First is not a hotel is a house
Two is not is advertised again is a house is a share bathroom no very clean
Third is not a hotel is a house if you want to go watch TV is not in the room is down stairs
Again a fiasco avoid is possible
I booked two day I stay one because it was late night
But I didn’t stay the second night
Hotels .com and Expedia should check the advertising from this property

Business

10/10

Exceptional

18 Sep 2025

Fuad

Clean room, friendly staff generally a very good experience

Self

10/10

Exceptional

10 Jul 2025

David

The low cost was the main attraction. It is literally a room in someones house but we were made very welcome. Be prepared to take off your shoes on entry. I had been traveling for many hours so my feet were nit quits fresh. The bed is very comfortable. The pool and spa is 1.5 miles away in a leisure centre so we didn’t bother

Leisure Family

2/10

Poor

08 Jul 2025

Andrew

Not what I expected.

10/10

Exceptional

07 Jul 2025

Brian

You must realize, Bianca House is NOT a hotel in the traditional sense. It is someone’s house. Once you get past this fact, it is a lovely place to stay! Taz (the owner) is an absolute gentleman who bends over backward to serve his guests. Highly recommended.

2/10

Poor

01 Jul 2025

Sheather

Misleading and intimidating. Not a hotel.

This is NOT a Tudor house it’s a house on a very run down and messy estate. You have to share a bathroom and at no point does this listing state its such accommodation. Misleading and intimidating scam.

Not suitable for solo female Travelers.

I ended up spending 30 mins on the phone to hotels.com as I was not comfortable staying here in which time they contacted the “hotel” for a refund which he refused and luckily for me hotels.com refunded.
However consumer rights were on my side as this was not as advertised. I also implored hotels.com to insist the property updates its listing.

I have attached photos of the estate for reference.

Business

2/10

Poor

23 Jun 2025

Isabel

Scam. This place is a fraud. This is not a \"boutique hotel\". This are a couple of rooms in an old dirty fill or webs house on an awful, dirty and unsafe location. Has to park on the street. Few hours before arrival, owner claimed my card did not got through, adding he was \"overbooked\": If I wanted to keep booking \"I needed to pay extra\". He wanted more money, taking advantage of travelers. He took my other card info over e-mail.

Leisure Family

6/10

Pleasant

15 Jun 2025

David

Please be aware that this is not a hotel but someone renting his three upstairs bedroom to people to sleep in. It should not be listed as a hotel ! Beds comfort level is below average.

Friends_and_family Family

10/10

Exceptional

08 Jun 2025

Ilia

I did enjoyed my stay.

Friends_and_family Family

6/10

Pleasant

18 May 2025

Sahad

Its a room in a house. Bathroom is not attached. Staff is good and helpful. Its a quiet place. Overall its Ok

10/10

Exceptional

18 Apr 2025

Adebayo

Kind and compassionate staff with a warm receptive character

Leisure Self

10/10

Exceptional

11 Apr 2025

Monika

A wee bit tricky to find but once you do prepare to be met with warm hospitality. From brilliant coffee & snack, cosy room as described. Clean nice respite for travelers. Excellent curry take away, pubs & shops nearby and walkable. Friendly attentive host is always available to assist. Can recommend.

Leisure Self

10/10

Exceptional

09 Apr 2025

Marie

Nice house. Great host. Great nights sleep.

Business Self

2/10

Poor

13 Feb 2025

mandy

This place is no more than a room in a shared house NOT A HOTEL. . Firstly I got an email stating no shuttle . It stated the bus stop was 70 meters away . It was 0.4 miles away . I was left in the dark wandering around a housing estate . I was then stopped by a man telling me he was taking me to the hotel . He took me through some darl alley ways and stopped outside a residential terraced house . There was no signs it certainly did not look like a hotel and nothing like the pictures on its site . He expected me to go into a strange property with him . As a lone woman I was not prepared to do this . I was left petrified and had to find my way back to the main road to the Holuday Innn . It was a house with no swimming pool, no bar, no restaurant , no concierge services , nothing like description . No way is a single woman going into a strange house with no indication it’s a hotel . Expedia have been disgraceful over this . It is totally mud representing its self and ours vulnerable women in a dreadful
Position . This should not even be allowed to be listed in this way in Expedia . Who do you think you are treating people and putting women in this frightening vulnerable state . Who is going to go into a private house with a complete stranger . DISGRACEFUL .

Leisure Self

2/10

Poor

07 Dec 2024

George

SCAM NOT A 4* HOTEL

Was horrible a complete scam of a place

Self

8/10

Excellent

30 Oct 2024

william

I just assumed by the name it was a hotel.. not a bedroom upstairs and shared tv room and shared bathroom.
If was fine the guy/staff/owner/renter not sure who he was super friendly and helpful… just not what I expected.

Leisure Self

2/10

Poor

29 Jun 2024

Deena

I cancelled this reservation upon sight of it, This was very falsely represented on Expedia. It was simply an unmarked house in a crappy neighborhood allotment. It was very difficult to find, and there was no sign to identify it. I never stepped foot inside- This was not what I expected and not for me! I now understand why it is non- refundable booking. I’m sure I am not the first person to turn away.

6/10

Pleasant

29 May 2024

William

It was advertised differently basically it was a house with 3 bedrooms and a shared bath. The host made it work and was very accomodating. Coffee was great. Had to ask for a key to access door to come and go, which the host Taz kindly did. Parking was also adhoc in neighborhood. Local Transport was very good and easily accessible. Shops and restaurants nearby. Good for 1 night stays.

Business_and_leisure Self

2/10

Poor

18 Feb 2024

Javid

It’s a terrible place to stay in fact we had to book another hotel couldn’t possibly stay there with dirty bed share bath and impolite staff money in the bin 😡

Friends_and_family Friends

10/10

Exceptional

30 Oct 2023

Mounir

The staff very polite and helpful

Business Self

8/10

Excellent

29 Aug 2023

Mohammad

Pleasant and comfortable stay.

Very comfortable bed in a B&B style atmosphere. Very friendly owner who does above and beyond for guests. Would stay again

Business

4/10

Poor

22 Jun 2023

David

Not what i was expecting,shared Bathroom
No kettle,no TV in room,it is under Heathrow Flight path,i was prepared for some noise but
not every 90seconds.would i stay there again
NO.

Business Self

10/10

Exceptional

18 Jun 2023

Swelen

Host was lovely, the place was clean and had a homely feel. Would stay here again.

Leisure Self

2/10

Poor

03 Apr 2023

David

No stay

Did not stay there. Drove around 3 times could NOT find the hotel so booked another last minute

Business

6/10

Pleasant

27 Jan 2023

Stephen

For me this is not a hotel, it’s a b&b without the breakfast, it’s a house up a cul-de-sac in the middle of a hosing estate, shared bathroom shared TV no tea or coffee machine, parking where you can around the estate, food was allegedly available not pushed and looked very expensive, the Amenities there wasn’t any, having said all that it was very clean and the owner was very pleasant, just very disappointing

Business_and_leisure Self

2/10

Poor

15 Oct 2022

Leland

The property listed shared pool thyme. There wasn’t anything. They also private bathroom nope you had to share. Room tiny. A video posted by owner showed a business district where it was nope in a run down neighborhood. I want my money back. I had to leave as it was not what I paid for. Take this place off site as it is making false statements

Leisure Self

2/10

Poor

16 Jul 2022

Verified traveler

Just a rowhouse in a neighborhood near Heathrow

Just so that anybody looking at this property knows what they are getting into: This isn't a \"hotel\" at all. He's got this listed as a 4-star hotel with a restaurant and airport shuttle, and that is just preposterously wrong.

This is a basic rowhouse in a neighborhood near Heathrow. He has three small bedrooms upstairs, and a small shared bathroom in the hallway. It is not a \"hotel\" by any stretch of the imagination. The \"airport shuttle\" turned out to be that you can go to the Heathrow Central Bus Station, take a regularly scheduled bus a few bus stops over, and then walk the rest of the way.

Except, of course, how do you even find this \"hotel\"? There is no signage - not even on his entry door. The only way to find the place was to knock on the doors of his neighbors until I found somebody who knew what this \"hotel\" actually was.

The only positive thing I can say about this place is that the guy offered a refund right away - presumably hoping that I would not give a negative review. He actually offered the refund before he would even let me in the front door. But still - this guy is obviously just preying on people who desperately need to find a hotel room near Heathrow when there are lots of flight cancellations, and no regular hotel rooms are available.

Nothing wrong with him offering his bedrooms for rent - but describing this as a 4-star \"hotel\" with a restaurant and an airport shuttle can only be described as fraud.

Self

4/10

Poor

26 Jun 2022

Kristen

Much too expensive for small room shared bathroom.

Leisure Partner

2/10

Poor

22 Feb 2022

neil

Not a hotel - a bedroom in someones house

i was shocked at this place. it is NOT a 4 star hotel.

it is a bedroom in someones house. check google for reviews. the guy was nice enough but its on an estate and had to park a long way from accommodation and then found a small house.

i had to take my clean trainers off and wear slippers to go upstairs (to protect floor apparently).

room was tidied but its a bedroom with a bed wedged in. the bathroom next door had someone elses toiletries in - dont know whose! i ended up leaving in the middle of the night.

i am sure the owners are nice but dont stay here expecting a hotel. its a bedroom in someones house in a large housing estate.

Business

6/10

Pleasant

07 Oct 2021

Nick

Ok

Business Self

8/10

Excellent

05 Jun 2021

Verified traveler

excellent stay

Leisure Self

2/10

Poor

12 Aug 2020

Verified traveler

NOT A HOTEL

Turned up to this \"Hotel\" and it was some guys house! Was not impressed, the first image of a swimming pool and the title hotel was very misleading. Walked away and booked a proper hotel locally.

Friends_and_family Family

2/10

Poor

17 Sep 2018

Traveller

This is not a hotel. It's a council house.

I'm disappointed to say that this listing is a borderline scam. After reading the description I expected to arrive at a hotel with a car park and various facilities that are listed in the description. Most of these facilities do not exist on site.

THIS IS NOT A HOTEL. IT'S A COUNCIL HOUSE.

To be fair, maybe it's an ex-council house, but it's still a small mid-terrace house in a council estate.

The following are facilities that DO NOT EXIST at this B&B:
Concierge Service
Business Centre
Valet
Limo Service
ATM/Banking
Executive Lounge Access
24-hour Room Service
Free Parking
Restaurant
Coffee Shop/Cafe
Water Park
Lazy River
Water Slide
Porter
Horse Riding Onsite
Helicopter Rides Onsite

Please do not be fooled. What you are booking is a small bedroom in a shared house with a shared bathroom and no private parking.

If you want a single room for the night before flying from Heathrow where you can park on the street, fair enough, this might be the place for you, but it is not a hotel and it's vastly overpriced.

I strongly recommend that Expedia review and remove this property as it is not accurately represented.

10/10

Exceptional

23 Aug 2018

G

The owner was a gentleman but I did not stay actually because the idiot Expedia guy whom I asked to find me a hotel around the Heathrow airport booked me for this home! He told me it was a 4 star hotel while it was someone’s home!!!

I forgot about the 102$ nonrefundable charge and said good bye and booked a hotel online and stayed there. Expedia has been a major disappointment for this and other reasons.

6/10

Pleasant

23 Jun 2018

Linda

The operators were very friendly and accommodating and professional. It is a bed and breakfast run in a residential house. The house itself was hard to find but we managed.

10/10

Exceptional

04 Jun 2018

Andrey

Like staying with friends!

Amazing hospitality. Feels like home or visiting friends. Services above and beyond expectations.
Be aware that you are renting a room and bathroom is shared - I didn't pay attention and it was a surprise for me, as I often travel for business and always stay in regular chain hotels (Windsor, Marriott, Hilton, etc.). That being said, I would still recommend Bianca's house vs a tradition hotel, if you want to have company, conversation, help, directions and personal attention.

8/10

Excellent

05 Apr 2018

Pat

Stay at Bisnce House

Needed a reasonable place locally for one night, spot on.

2/10

Poor

17 Mar 2018

Verified traveler

Not a hotel

Did not stay as private small house
Please do not charge and take off your list as this is a con trick

10/10

Exceptional

18 Feb 2018

Verified traveler

TAs and Bianca did a great job of making me feel welcome.

8/10

Excellent

11 Jan 2018

Verified traveler

Fantastic hosts, close to Heathrow and transport links into London.

10/10

Exceptional

06 Mar 2026

Udo

Close to Heathrow airport, free parking and friendly & helpful staff.

Self

10/10

Exceptional

27 Jun 2025

Geir

Very good

6/10

Pleasant

24 Feb 2025

Rolf

ok; to get to the airport the next day.
This is just an other shared home / home stay. not a hotel; pool&gym on picture is the langly leisure centre.
no e-scooter available from there. only by bus.
host was late for check-in.. & then waited again for him to clean the room..
windows seemed to be pretty thin.
anyways, the family was nice and seem to need the money from subrenting rooms.. what didn't work for me at all: the door is locked from 23:00 to the morning, so you can't even get a smoke if you can't sleep. would only ever stay there again if the flight would be very early. shuttle service is just a taxi i think. public transport worked for me.
got tricked by the fotos& 'high' rating.

Leisure Self

2/10

Poor

07 Jul 2023

Yi

Be aware, this is not a hotel, but rather a house located in a residential area with only three rooms. There is no breakfast, no swimming pool, and it is definitely not the so-called four-star hotel they claimed it to be. The three rooms share a single bathroom, and there are rules against showering and blow-drying your hair past 11 PM and before 7 AM. The rooms are small and dimly lit. Once you fall for their trap, there's no recourse, and the price is very high. I will never return.

Leisure Self