Grand Airport Ensuites

2/10

Poor

08 Jul 2026

Tim

We didn’t even enter this place. When the taxi stopped outside we realized our error; it was a small private house which someone was renting out. I should have looked at the details more carefully. However my low rating really relates to the difficulty of checking in. They asked us to complete a form which was impossible to do on a phone and troublesome to do on a laptop whilst waiting in the baggage hall at Heathrow. A huge pain. We found a hotel instead.

Partner

2/10

Poor

25 May 2026

Donata

Please do NOT be fooled by their untrue photos or tempered by their low rates
Shop around and with a bit of luck for a tenner more you will spare yourself the disappointment, distaste the night before your trip out of Heathrow. Calling is grant is just insulting the customers. Tired, old place, done on the cheap in the first place. On the airport place but the concrete path to the front door is a trip hazard mess of shards of broken concrete sticking out!! So you got to carry your luggage over the gravel and then to lift the suitcases over high threshold (if you notice or will be falling over it into the hallway). Smelly old carpet stinking of moth balls to the higher floors. I understand no frills, but come on, broken back seat of the only chair and even broken bin!!! Walking into the house (having survived the tremendous front garden and the threshold) I felt instantaneously cheated and lied to. This is because when they took a deposit of £50 of you for any damages, it gave me the impression that it is a freshly done, well taken care of place (as I the photos show!!!) and the owners wanted to make it stay that way. No! Dump is what I felt walking through. Sounds dodgy to catch those who don't read emails and are caught on CCTV still at the premises after strict 11.00am check out. They get their card swiped... One kettle for the entire house full of room and it is downstairs. Awful from A to Z.

Self

6/10

Pleasant

17 May 2026

Antony

The shower had only one heat setting - scalding. The sink taps wobbled and the sink was almost blocked.
Otherwise everything was fine.

Self

2/10

Poor

27 Sep 2025

Gillian

It was noisy , maintenance work needing done , was cold and no blankets , duvet I think was dusty as felt itchy and didn’t smell that fresh, I didn’t really feel that safe as single woman on my own and wish stayed in a proper hotel , it was not worth the money , had to pay extra £25 up front for security which didn’t like either

Leisure

2/10

Poor

21 Jul 2025

Stuart

Awful

The property is not a hotel in any way shape or form. It is a room in a share house in a dodgy area. The area was very unsafe especially for children.

Friends_and_family Family

6/10

Pleasant

18 Jul 2025

Chipo

Bed and pillows not comfortable. Very convenient fir transport

Business Self

2/10

Poor

12 Jul 2025

Robert

Do not stay here.

Do not stay here unless you are looking for the lowest price possible. This is not a hotel. This is a room. Nobody on site. No parking. Not very clean. Sparse amenities if any. It reminds me somewhat of a homeless shelter.

Self

2/10

Poor

09 May 2025

Kevin

The worst place ever. They clearly tried to remodel a house to make it a hotel but it doesn’t work. No upkeep. Not like the photos in the least. Worst of all was that we planned to use the clothes washer/dryer and the phone operator says “ you didn’t book that, it’s out of order!” Ridiculous!

Leisure Partner

2/10

Poor

17 Feb 2025

Brandon

It was not as described. The listing said it was only a 4 minute drive from Heathrow, it took us way more than that even with clear traffic. When turning up and looking from the outside of the property, it was in the evening and we were greeted with curtains that weren’t even hung properly at the window and in between the gaps in the curtains, with the light being on inside - an unpleasant lounge area with two young men in their 20’s walking around in vests. We deemed it as unsafe and not as described when we first booked and never even entered. We called the customer service line to which a lady answered the phone, was extremely rude when we expressed concerns of our safety and how our stay wasn’t as described. And with no customer service or resolution - she hung the phone up without warning. We stayed at the Premier Inn down the road instead, booked last minute and only paid £52 - money well spent - especially for the guarantee of safety and security.

Leisure Family

10/10

Exceptional

11 Nov 2024

Naeem

Great service

2/10

Poor

24 Oct 2024

Marie

Mrs

Customer services very poor they could do better and they should expect any question especially if you checked in late after 10pm.The place itself we had difficult to find and I was charged more as we couldnot see the name of the place as it shows online ..i sent her msg voa WhatsApp got ignored till i sreenshot ans sent itbto her also other guest had to come out to help me because tax leftr me in a dark no even light outside the property very dark.

Self

2/10

Poor

20 Aug 2024

Sherran

I was in London for the first time, with limited Wifi, I had a
4hr delayed flight. As soon as I got connected to wifi I saw your email regarding check in obviously it was too late. Hoping to fiind a receptionist we went to location and were shocked to find NO ONE... you all have to revamp your procedures.

6/10

Pleasant

19 Aug 2024

suraj

I would have better door opening experience

2/10

Poor

16 Aug 2024

Paul

Just to be clear this is a bedroom in a converted house, with a lock on the bedroom door, and poor sound insulation so you can hear the planes at Heathrow. Tried it once but never again …

6/10

Pleasant

01 Jun 2024

Elissa

weird stay. convenient but not what i was expecting.

Leisure Self

4/10

Poor

10 Dec 2023

Billy

Not great.

It wasn’t great! The heating was stuck on and it was too hot and so we had to have windows open and listen to aeroplanes taking off and landing.

There was no shower gel, only hand wash where it should have been, the ironing board had come off of the wall and was being kept in the cupboard with massive sharp screws sticking out of it…

We called customer service for some advise with parking and they said they would call us back but didnt…. Should have paid an extra tenner and stayed at the premier inn.

2/10

Poor

04 Aug 2023

Danielle

No door on front entrance; free access for animals and public. Very unkept property

Business Self

2/10

Poor

25 Jul 2023

Christopher

Terrible

This is not a hotel. It is like a bedsit/shared house. I was shocked to see Hotels.com allowing this type of property.
I tried to cancel on the day but I couldn't.
I stayed didn't dare leave anything in the room when I was out.
No parking.
If i wasn't alone I would not have stayed.

Self

2/10

Poor

16 May 2023

Verified traveler

Not as shown in the pictures. The room and bathroom wasn’t clean. Very disappointing

4/10

Poor

30 Jan 2023

Lisa

Location vis-a-vis airport was good.

Communication about check-in was terrible (received a doc I couldn't open and then could not communicate with any living human until late the evening of check-in - almost had to re-book elsewhere). Bed was truly terrible, shower didn't work, no bath mat.

Business_and_leisure Partner

2/10

Poor

13 Dec 2022

Verified traveler

Horrible.

The name of the the ensuites sounded good. I signed the conditions sheet. We took a taxi to the place and it looks like a run down house. We didn't get the code to get in so stood outside in the snow storm and wind trying to get ahold of someone. We finally got in and then couldn't find room 3. We finally figured that out. The bed was clean but mattress was horrible. More like a hide-a-bed and not comfortable at all. We were half crippled in the morning. It did have a kitchenette but it was not very inviting. We did not take showers. Our room was really cold so we sat in the kitchenette and had some snack where there was heat. The blinds in the bedroom were broken and didn't cover the whole window. Not very private.

Partner

2/10

Poor

12 Dec 2022

Mauricio Joven

Definir what I was expecting based on the pictures posted

Business_and_leisure Family

2/10

Poor

29 Oct 2022

Nicholas

Upon checking in I found the room in an absolutely disgusting state.

The bed had been \"made\" with fresh towels and a duvet on top but the sheets underneath were stained, covered in dirt and absolutely filthy.

The bathroom had urine on the floor, seat and inside the toilet itself.

Used cups had been left by the last guest and whoever cleaned the room didn't notice they'd been used so just left them!

The desk attached to the wall had been pulled off and exposed long screws to anyone unlucky enough to walk by.

Self

2/10

Poor

19 Sep 2022

Fernando

Please never waste your money in this dump hole

It has to be one of the filthiest and poorest maintained properties I ever experienced. Filthy, badly in decay, no airport transfer whatsoever, please avoid at all costs staying there, better use to spend that money in food at the airport and sleep in a chair.

Self

2/10

Poor

21 Oct 2021

Mittapalli

The worst service I have ever seen . Don’t choose this bloody hotel . Waste of hard earned money . Never look at this hotel .

Friends_and_family Friends

8/10

Excellent

01 Oct 2021

Verified traveler

nice room but narrow stairs, hard to take luggage

nice room, clear information for checking in without any people serving. hard to take luggage upstairs with the narrow stairs.

Friends_and_family Family

4/10

Poor

08 Sep 2021

Tiesha R

My partner and I are usually in need of a place with a full kitchen or some semblance to a kitchen when we travel. We thought the guest house would be a good alternative to the apart-hotels. We were wrong. While we got plenty of privacy, we got virtually no assistance when it was needed. The kitchen was ill equipped and no grocery store near, so delivered grocery and take put was necessary. The managers that were supposedly onsite, never showed, the customer service number changed during our stay and no one can br contacted after 10pm for anything. Housekeeping offered service after we had stayed 7 days (yet the toilet paper needed to be refilled) and they didnt sprak English, so attempting to gey anything from them was a task. The customer service was terrible.

Leisure Partner

6/10

Pleasant

08 Sep 2021

nicki

room was average.shower was awful,scalding water you could not adjust

Self

2/10

Poor

14 Jul 2021

Verified traveler

The place is not clean., they taking ID for short stay too, no communication I went to property twice.. microwave 100 years old...bed is not comfortable,, room not cleaned from two years looks like..they didn’t give proper room and didn’t take request to change it when other room were available

Business Self

2/10

Poor

21 Jun 2021

Verified traveler

Don’t stay here,they necer provided with the code to the front door and being there @ 11:30pm w/no one answering the phone or messages I ended up going to the Marriot,
.Don’t waste your money here.

Leisure Self

8/10

Excellent

30 May 2021

Stephen

Would recommend for cheap place to stay

I found the stay very convient for travelling to heathrow the next day, there are free buses every 7minutes outside. The rooms pretty standard but ideal if you need somewhere close to stay. It had cooking facilities,microwave and a fridge which i found handy. I would definetly stay there again but personally id take ear plugs as your likely to have other travellers leaving at various times which is to be expected next to the airport.

Self

6/10

Pleasant

21 Mar 2021

Verified traveler

It was easy to find and next to local shops so easy to get groceries. Very close to Heathrow great for easy cheap overnight stay. Only shared kitchen facilities and seating area and very thin walls. The blinds were broken and there were Old cobwebs in the bathroom, but the staff were nice and the tv worked and it was comfortable for a quick stopover. Very easy contactless check in and out.

Friends_and_family Family

8/10

Excellent

13 Sep 2020

Solomon

It was a nice place to stay. Adequate facilities except that I was told to use the washing machine, I would need to pay £15 per load which i found to be ridiculous and a negative

Friends_and_family Friends

2/10

Poor

04 Jul 2020

simon

ont do it

Only half a toilet door so can’t lock it floor not finished noisy guests no hot water one night or light in hallway rubbish not cleaned or room just 2 towels for us both for the whole week and that’s just the start

Business

8/10

Excellent

11 Jun 2020

Gillian

Good stay

Easy access to airport...free public transport. Good communication with host. Room was a bit basic..could have used another plug socket and would have much liked a TV and a hook on the door to hang clothes Whole property was clean especially the kitchen.

Self

6/10

Pleasant

31 May 2020

Verified traveler

Cleaning was not good, the toilet on bad shap and shower was terrible. Need new shower taps and proper water pressure.

Business Self

4/10

Poor

31 May 2020

Alal

Very average, too expensive for the amenity and cleaniness needs to improve

Business Self

8/10

Excellent

30 May 2020

Brendan

Good value.

Convenient, I had one of the downstairs rear bedrooms. Useful to have a door into garden area. Kitchen facilities ideal for short stays. Minor point was inability to get shower to cool down from molten lava setting.

Business

8/10

Excellent

14 Apr 2020

Verified traveler

REALLY GOOD THINGS: Clean & Comfortable. Everything worked. Very easy to get into property via key codes on front door & bedroom door. Chosen for its great price (£43 for room) and its nearness to Heathrow airport (5 min taxi or shuttle ride) and Heathrow car hire outlets (8 min walk via pedestrian cut through or 4 min by taxi) as our flight arrived at night when car hire outlets were closed (10pm-6am). The airport & car hire sites were clearly visible from property. We just needed a place to sleep, bath/shower and make a hot drink & microwave food etc - all possible (but must bring own food & drink). And though no staff in site (that we saw) a 24/7 phone number issued immediately after booking and was manned by very helpful staff re any problems or queries. And the option to cancel the booking free of charge up to 24 hours before (if you don’t like their answer to any question you might have or your travel plans change).
OK THINGS: Compact room but good storage space. Shared (clean) kitchen with large fridge, microwave, kettle & toaster. Plus glasses, crockery & cutlery provided.
LESS GOOD THINGS: Only 1 towel provided (we suspect this was accidental). The finish/decor was basic. Only 3 bedrooms on ground floor (no’s 1-3) so luggage has to be carried by you up a normal family home size stair case to all other Roos. The shuttle service cost £35 (but taxis available). Would have preferred access to phone number before we booked.
ALL SAID WOULD DEFINITELY BOOK AGAIN!

Leisure

2/10

Poor

17 Oct 2025

Seth R U

My stay at Grand Airport Ensuites was disappointing from start to finish. The check-in process was unnecessarily complicated, and I had to call them before arrival to figure out how to access my room. Only then did I learn that they require a security deposit, something not mentioned anywhere on the website or booking confirmation.

The room itself was in poor condition. The floors creaked with every step, the walls had visible mold, and the overall cleanliness was below standard. It didn’t feel properly maintained or welcoming. While the location near the airport is convenient, the lack of transparency and poor upkeep make it hard to recommend. I would not stay here again.

Business

4/10

Poor

22 Mar 2025

Janne

Ei häävi

Business

2/10

Poor

06 Jul 2023

Guillaume

Horrible place to stay, it’s not a hotel or BnB, it’s a dirty shared house with only customers inside and you receive a door code by message to reach your bedroom.
They ask for a £25 deposit in order to give you the code, they told me that I will get that deposit back but it’s more than a week now and still nothing ! The place is extremely dirty, the mattress is horrible as we feel the springs in our back, and it’s 120cm large only (they call it double bed), also it’s very noisy. The noise doesn’t only come from the fact that this place is just at the end of the runway and the windows let the noise go through, it also comes from the other people staying at the same place using the kitchen after midnight, and the kitchen is the room linking all bedrooms.
Last but not least, there was no table next to the bed and no switch to turn off the light, so you need to use the light of your phone in order to reach your bed, then you have to leave your phone on the dirty carpet…
DO NOT STAY THERE !!!

Business Self

4/10

Poor

03 Oct 2022

Julio

Habitación y baño literalmente con lo básico.

Partner

2/10

Poor

25 Jul 2022

Rodolfo

Un lugar lamentable, nunca mas!!!

Muy mala experiencia, no se como se atreven a llamase Graind Airport Ensuites, Es una casa frente al aeropuerto subdividida en varias habitaciones, muy ruidosas y incomodas.
Según la descripción tenia transporte hasta el aeropuerto, pero finalmente es un servicio con cargo por reservar un taxi, lamentable. Y esa es solo una de las condiciones que no cumplen.

Business

10/10

Exceptional

17 May 2020

Jeferson

Buen alojamiento
Volveria otra vez si tengo la opurtunidad

Business Self