Name: ibis London Heathrow Airport
Address: Bath Road, 112, London, UB3 5AL, GB

10/10

Exceptional

03 Aug 2026

Waseem

Ideal for short stay

8/10

Excellent

03 Aug 2026

Zoe

Close to the airport and had everything you need for one night

10/10

Exceptional

02 Aug 2026

sabria

I stayed here with my son and we had such a lovely experience. The hotel was beautiful, very clean and well looked after, and our room was spotless and comfortable.
The staff were so friendly and welcoming, and I especially loved how they interacted with my son and made him feel welcome. He absolutely loved staying here and genuinely didn’t want to leave!
The buffet breakfast was amazing and there was plenty to choose from. The location was also really convenient, with easy access to public transport.
We really enjoyed our stay and I would definitely come back again. A lovely, comfortable and welcoming hotel that I would happily recommend. ❤️ lots of love to the house keeping staff👌

10/10

Exceptional

02 Aug 2026

Oreoluwa

A lovely place,
Home away from Home

8/10

Excellent

31 Jul 2026

Luis

The hotel was conveniently close to the airport. There for a one night stay as we transition back to the states. There for a hotel is a bit run down but fine for the price. The food was actually very good and the staff were accommodating since we arrived early in the morning. We were able to get a room at 0900 but for 30£ extra.

Partner

10/10

Exceptional

31 Jul 2026

Angela

Lovely location, prices for food not silly staff friendly and very clean. Maybe rooms would benefit from air conditioning but to be fair the weather has been extremely hot

10/10

Exceptional

30 Jul 2026

Alexandra

Easy to find the airport shuttle (but make sure you know WHICH Ibis!) and it was bustling at 11pm, when I arrived. Lobby is clean and new or recently updated. Check-in was quick and easy. Room was clean and fresh. Free breakfast was AMAZING!!! Best breakfast I had in the UK. Lots of variety. There are also many snacks available to purchase 24 hours in the lobby. Easy to catch the shuttle back to LHR.

6/10

Pleasant

29 Jul 2026

Aleece

We needed a place to stay that was close to London Heathrow Airport. For the price I thought they could do better. Food was ok in the restaurant. We only stayed overnight to catch an early morning flight. I would have been disappointed if we booked to stay here for our entire holiday. Just a great stop over place close to airport. That’s it.

10/10

Exceptional

29 Jul 2026

Olalekan

Its clean and well organised

10/10

Exceptional

29 Jul 2026

Hardeep

good service

6/10

Pleasant

28 Jul 2026

Mary

Room was very small. Had to pay for breakfast.
Bathroom door squeaked needed some oil

6/10

Pleasant

27 Jul 2026

Andrew

The breakfast food was lovely, but the restaurant was chaotic. Lots of people not enough tables not enough staff. I had to clear and clean a table myself then go hunting for cutlery so I could sit down for my breakfast. A little while later I went to get a refill and found someone trying to steal my table. Next time I think it will be \"room only\" then get breakfast at the Mcdonald's down the road.

6/10

Pleasant

26 Jul 2026

Jesse

Nice simple stay. The staff did a great job. The ham and cheese sandwich we received however was the worst I've ever had.

8/10

Excellent

24 Jul 2026

Anita

Shower was very slippy

8/10

Excellent

23 Jul 2026

Elizabeth

The bed was very comfortable. The room was small and clean. We found only one bath towel and one hand towel in the bathroom. Fortunately the chambermaid was in the hallway so I was able to ask her for another towel. There was no bath mat.
There is no refrigerator in the room and I had medication that needed to stay cold. The staff at the front desk were very accommodating and put it in a fridge for me overnight.

We ate dinner in the restaurant and it was good.

6/10

Pleasant

23 Jul 2026

Jim

The rooms are small. If you are large or plus size couple or have large suitcases this is not for you. The tv sound was restricted and was very low. The towels weren’t properly stocked. There is a good Indian restaurant next door at the Courtyard. The breakfast buffet was standard English.

8/10

Excellent

23 Jul 2026

Tracy

Convenient to LHR if you just need to make a quick getaway for an early morning flight. Food, not spectacular, but edible. I would use them again.

10/10

Exceptional

20 Jul 2026

Christina

The room was very clean. Even though this location is right next to Heathrow Airport the soundproofing was excellent! The staff was very friendly and helpful. However, if you are going to visit the center of London, we recommend staying closer to the center of London as this hotel location is right next to Heathrow Airport.

Friends

6/10

Pleasant

20 Jul 2026

Abdeali

Air conditioning is non functional. They call it air con.

Family_with_children

10/10

Exceptional

20 Jul 2026

Oreoluwa

It was lovely stay.

Partner

10/10

Exceptional

19 Jul 2026

Mervyn

Convenient at Heathrow.very clean and friendly nature.very trendy hotel

Self

10/10

Exceptional

19 Jul 2026

Mervyn

Tv in room could be more up to date.staff were lovely.I appreciate the staff’s polite nature.stylish bathrooms were beautiful.lovely hotel

Self

10/10

Exceptional

18 Jul 2026

Sharon

Friendly staff
Room was very warm

Partner

10/10

Exceptional

18 Jul 2026

Paul R

Convent and shuttle to and from the airport . There was a charge for this

Self

6/10

Pleasant

17 Jul 2026

Chakib

The hotel is really average all around but reasonably priced and convenient for transit purposes.

Self

2/10

Poor

15 Jul 2026

Rocío

They are terrible and so is Expedia. They sold me a room with three beds and gave me one bed! No refund either. Thieves!

8/10

Excellent

15 Jul 2026

Corbin

Property was very Modern, Close to the Airport. It was very busy the day i was there. Very reasonably priced. Much cheaper then some of the hotels right next door and just as nice from the outside if not nicer. The food in the lobby restaurant was not good at all. No A/C either but your in England, not a lot of places do have A/C.

Self

2/10

Poor

12 Jul 2026

Muhammad Saad

Room was extremely hot and they don't have any adjustment for this. I called reception and they straight away refused. They didn't change the room and thats the worst hotel ever

Self

10/10

Exceptional

12 Jul 2026

Alma

Breakfast is excellent. Easy to get to the airport.

Family

4/10

Poor

12 Jul 2026

JIMIONE

Breakfast

Self

6/10

Pleasant

09 Jul 2026

Siddarth

.

Self

8/10

Excellent

08 Jul 2026

Vincent

Exactly what we were looking for.

Partner

4/10

Poor

07 Jul 2026

jeffrey

The reason for the rating was that the room was extremely tiny and no A/C.

Family

10/10

Exceptional

07 Jul 2026

Susan

It is a nice hotel, especially if you are catching a flight from Heathrow.

Partner

8/10

Excellent

07 Jul 2026

guy

Great location close to airport and all staff were excellent and very helpful

Partner

6/10

Pleasant

06 Jul 2026

Aden

The air conditioning in the room did not work. The room also did not match the description on Hotels.com. But I think that is a Hotels.com problem not a Ibis problem. They don't have any rooms that match the Hotels.com description.

10/10

Exceptional

04 Jul 2026

Bryan

Great room with all amenities we required. While we did not initially order breakfast, this was offered. This was quite expensive for the items offered. Staff were great and very helpful.

Partner

2/10

Poor

04 Jul 2026

Kimberlie

I was disappointed with my experience. I had just completed payment when I realized my flight had changed and I could leave that same day. I immediately contacted the hotel to explain the situation, but they refused to provide any refund, strictly citing their cancellation policy without showing any flexibility or empathy for the circumstances.

Additionally, the hotel was uncomfortably hot, and although the room was advertised as having air conditioning, the unit was not working.

While I understand that businesses have policies, I believe customer service should also include compassion and a willingness to consider exceptional situations. Unfortunately, that was not my experience here.

Self

8/10

Excellent

03 Jul 2026

Cori

When we stayed it had a few school trips. We tried to eat in the at the hotel but it was so load we left and ate somewhere else. It was a challenge to enjoy the lobby for the same reason. Which is not the hotel’s fault but my honest experience. We did not use any other amenities.

Family_with_children

4/10

Poor

02 Jul 2026

Kadedra

I booked a confirmed twin room through Expedia using the “pay at the property” option, which I’ve used many times without issues. After travelling for over 10 hours, my friend and I arrived around 9:30/10p.m. and were told our reservation had been cancelled 30 minutes earlier due to a problem with my card. This was confusing because there were no issues with my card, funds were available, and my Expedia booking still showed as confirmed.

The front desk agent initially insisted the hotel was fully booked and spoke as though the issue was our fault. After we asked him to look for a solution, he offered a queen room, then a king room, and eventually gave us the twin room we had originally booked. If the hotel was truly at full capacity, it was difficult to understand how the original room suddenly became available. The inconsistent explanations made the experience unnecessarily stressful, especially after such a long journey.

The room was clean but very small, hot, and cramped for two people with luggage.

The breakfast wasn’t bad, but my friend doesn’t eat pork, and most of the hot options were pork-based. Her choices were limited to eggs, toast, mushrooms, and a few sides. More non-pork protein options would be appreciated.

Overall, we were grateful to eventually receive the room we booked, but the poor communication, confusing check-in process, and lack of empathy from the front desk left a disappointing first impression.

Friends

2/10

Poor

02 Jul 2026

Mustafa

Our experience was very disappointing. The rooms are extremely small, and the staff were unhelpful and unfriendly.

We had booked and paid for a higher-category room, but upon arrival we were given a downgraded room because the hotel claimed there was no availability. Despite this, no suitable resolution or compensation was offered.

We also requested an early check-in by just 30 minutes, but were told we would have to pay an additional £15. Since we declined, we had to wait until the standard 3:00 PM check-in time—only to receive the downgraded room anyway.

Housekeeping was another major disappointment. During our stay, the room was never actually cleaned. The staff only replaced the towels and did not clean or refresh the room.

Overall, the service did not match the price we paid, and I would not recommend staying here based on our experience.

Friends_and_family Family

6/10

Pleasant

02 Jul 2026

Victor

expected it to be closer to the airport, but the only way to get there is by taxi (18 pounds) or a bus that comes every hour (7 pounds). Nothing around. Due to a heatwave, I decided to eat at the hotel. A pizza that was around 16 pounds was very small and disappointing. Although the staff was helpful and friendly, I can't say the same about guests. A birthday party was happening, with very unruly and impolite teenagers, running around and jumping into elevators.

Self

10/10

Exceptional

02 Jul 2026

Simon

A nice, low-cost & comfortable hotel in a convenient location that does the job. You can easily walk into the nearby village to stretch your legs.

TO NOTE - The shuttle from Heathrow to the hotel is not particularly convenient, fast or cheap. Suggest pre-booking a rideshare or an Uber if there is more than one of you.

Partner

10/10

Exceptional

30 Jun 2026

Braden

This hotel has a nice bar in the lobby and decent size clean rooms. The only downside is on a warmer day the rooms can get pretty hot.

Partner

10/10

Exceptional

30 Jun 2026

Alison

Excellent breakfast, friendly staff, very efficient

Friends

8/10

Excellent

30 Jun 2026

Alan

It was really hot and they do not have air conditioning. That is a problem. Otherwise I love this place and always stay there before an early flight.

Self

2/10

Poor

29 Jun 2026

Abbas

Horrible

Family

10/10

Exceptional

28 Jun 2026

Maciej

Good for airport - nice bar an
Excellent

6/10

Pleasant

28 Jun 2026

Enrique

Hotel needs new ACs in the rooms! Spent a lot of time in the restaurant because our room was so hot.

Partner

4/10

Poor

27 Jun 2026

Loy

The room didn’t have air conditioning, which, combined with the hot summer weather, made the room uncomfortably hot, impacting sleep quality. The room’s windows don’t open fully so this also provided little relief.

Partner

8/10

Excellent

27 Jun 2026

Tim

Good hotel with easy access to the airport, trains and buses. They added a self service shop in the lobby which is a big thing. Don’t waste your money on the hotel hopper buses. The city buses run every few minutes outside the hotel and are a tenth of the price of the hopper buses.

Self

2/10

Poor

27 Jun 2026

James

Absolutely horrendous experience. The property does not have air conditioning or any windows that function correctly. They have an ‘air cooling’ system, which relies on the outdoor temperature (it’s basically a glorified fan), so if it’s hot outside then it will be blowing hot air. The windows open about 2 inches so there was absolutely zero air flow. It was 35 degrees outside, but it was hotter inside. We couldn’t sleep in the room and the staff couldn’t do anything about it. There were many other hotel guests complaining at the same time as us. We had to try and sleep in the lobby where they have air conditioning. It was quite easily the worst hotel experience ever. I will never stay at an Ibis ever again. It was inhumane and not fit for purpose. My pregnant wife was in a terrible state. I’ll be complaining formally to Expedia and Ibis.

Partner

6/10

Pleasant

27 Jun 2026

Mia

Positives:
Good breakfast.
Excellent location for transit.
Close to public transport (7 min walk) or can use a shuttle to/from airport for £7 one way.

Negatives:
No air con - avoid in summer.
Our “family” room had an odd smell in it, and was very small, no room on floor to have luggage open without hitting bathroom door unless your luggage was on the bed.
No moisturiser/lotion provided only soap and shampoo/conditioner

Family_with_children

8/10

Excellent

24 Jun 2026

Nicola

No iron in the room you need to go to an ironing room which is a little inconvenient

Business

2/10

Poor

24 Jun 2026

Dominique

The room we stayed in wasn't ideal. The sheets were clean but the room felt dirty. There was one spot in the room where the floor was soaked!

10/10

Exceptional

23 Jun 2026

Alison

Quiet room, excellent breakfast, nice and clean

Friends

10/10

Exceptional

22 Jun 2026

Aliyah

Easy to get to, friendly staff.

Self

10/10

Exceptional

21 Jun 2026

merlys

great stay

10/10

Exceptional

21 Jun 2026

Graham

Very clan and tidy breakfast was great. Only issue was the air condition was not working well, we turned it off at night due to the noise it was making

Partner

8/10

Excellent

20 Jun 2026

andrew

The issue for me was the language barriers. I am fluent in English.....but the staff were all foreign. They just dont grasp out culture. On saying that (in English), they were very pleasant and helpful. The breakfast was fine, a bonus. Room small, but hey ho. The shower cubicle was extremely slippery, take care. Terminal 5 to hotel, £25. Ouch. Next door is a bowling alley. A wee bonus. Food and drink available and various other activities. The hotel next to that had a Sky Bar, well worth a visit. It also had a rooftop Indian restaurant PK or similar. It was excellent.

Friends_and_family Family

4/10

Poor

19 Jun 2026

Lucinda

This hotel needs an adjustment in their hotel blurb and share actual room sizes and amenities. This hotel was a disappointment from as advertised to reality.

Friends

6/10

Pleasant

19 Jun 2026

Dr Shane

It’s near Heathrow!!

It’s an ibis which is ok there is just nothing remarkable about it.

But if you need somewhere close to Heathrow then it could be for you.

Self

6/10

Pleasant

18 Jun 2026

Stellan

tiny room, but down stairs restaurant and proximity to the airport were good

Partner

8/10

Excellent

17 Jun 2026

Joan

Nice having the restaurant and other options on site.

Friends

10/10

Exceptional

16 Jun 2026

James

This stay was very good and the staff very accommodating. Helpful when locating transportation

Family

10/10

Exceptional

16 Jun 2026

Juliet

Only bath towel in the room no washcloths or hand towel

Family

2/10

Poor

15 Jun 2026

Idelissa

Lights went out at 2am for an hour and it was so hot! Windows didn’t open. No gym. Had to pay £2 for one game of pool that didn’t even come with proper playing equipment. Pictures of property were false advertisement! Horrible. I want a refund honestly.

Partner

8/10

Excellent

15 Jun 2026

Mark

A pleasant stay

10/10

Exceptional

14 Jun 2026

ASHISH

The amazing stay with helpful staffs and breakfast was very fresh and tasty

Partner

10/10

Exceptional

14 Jun 2026

ASHISH

The best experience ever

Partner

6/10

Pleasant

13 Jun 2026

Les

Card only no cash witch caused long lineups at the bar and restaurant when the hotel was busy with tour groups. The rooms are small, the photos are misleading, 172 Sq ft. For just an overnight stay OK but would not want to stay for longer.

Partner

6/10

Pleasant

13 Jun 2026

Pauline

New hotel. The compact room couldn't have been smaller. Not enough space to walk around the bed or lay out suitcase. Parking for check-in awkward and expensive. £7 shuttle to airport can skip your hotel if bus is full. The staff weren't helpful with our questions and we relied on other travellers for info. Stressful.

10/10

Exceptional

13 Jun 2026

Jennifer

Pleasant staff easy check-in very good dinner excellent breakfast.Room rather small

Partner

10/10

Exceptional

12 Jun 2026

Ernest

Reception staff first class and so welcoming. I had a problem logging into the internet and the hotels IT guru solved my issue within minutes by providing an alternate path.

Partner

2/10

Poor

09 Jun 2026

Susan

This place is filthy dirty when you walk down the corridor to your room the carpet is covered in dirty patches. I was supposed to stay for two nights. I could barely tolerate one night. I checked out the next morning and I told the front desk that the place was dirty. The carpet in my room was covered with white powder looked like they had had a problem with insects and had fumigated the room. This place is disgusting. The front desk staff is very helpful. The restaurant is good, but it is dirty.

Self

8/10

Excellent

09 Jun 2026

Robert

First front staff said wait until 3:00pm check-in about 20 minutes later second staff was giving away door keys so I asked if I could have our key. She said I needed to sign up for their email and then proceeded to help with that and then gave us our room key.

Room was on the smaller side but was clean with no issues.

BUT this is the only hotel that has no free shuttle services.

Cab fare from airport was 28 pounds… Uber back was 14 pounds.

There’s a shuttle you pay 6 pounds for that goes there every 10 minutes

Friends_and_family Family

6/10

Pleasant

09 Jun 2026

Peter

A bit expensive, as all Heathrow hotels are.
Lack of a wake up call facility at airport hotels still annoys me intensely.

Self

10/10

Exceptional

06 Jun 2026

Robert

Very good

Friends

10/10

Exceptional

06 Jun 2026

Ernest

Nice place to stay. Hearty breakfasts and so close to Heathrow airport.

Partner

8/10

Excellent

04 Jun 2026

John

great breakfast

Partner

10/10

Exceptional

02 Jun 2026

Spencer

The only down side, the TV was ridiculously too low ! The sub titles far too small did not compensate.
EVERYTHING else was perfection and a very pleasant experience.

Partner

4/10

Poor

01 Jun 2026

Brian

Floor was wet and smelled from a dripping a/c unit. Decided it was not worth complaining and moving since only there one night. Let front reception know as checked out. Otherwise simple ok accommodations.

Partner

4/10

Poor

01 Jun 2026

Natalia

Very basic hotel, clean room that’s about it. Staff not very helpfull seem to be bothered with customers queries.
Not enough for nformation on bus transfers and stuff did not really know or were willing to inform.
To travel to Central London take public bus 111 to central Heathrow and the train or underground from there

Partner

8/10

Excellent

01 Jun 2026

CARL

Location was great for Heathrow Airport. Room was tidy.

Partner

4/10

Poor

01 Jun 2026

Elizabeth

Rooms are basic and a bit run down. There is a restaurant on premises which is helpful as well as a good supply of snacks and drinks for purchase. One of our rooms had blood on the carpet and the bathroom was in need of a reno. The location is very convenient to LHR

Family

8/10

Excellent

01 Jun 2026

Julia

Fine n dandy

Self

8/10

Excellent

31 May 2026

SABRINA

Rooms are kind of small but okay. Theres no AC if you are going there in the summer. Shuttle goes directly to the airport. Other than that it was a decent stay.

10/10

Exceptional

31 May 2026

Jian-ping

I spent the night after arrival from Dublin and flew out to the US the next morning. I found the vegan pizza for dinner. This option was important to me. I rested well. I like the decor in the lobby and the warmness of the hotel.

10/10

Exceptional

29 May 2026

Ann

Great location ,
Super quiet !!
Great food
Check out ant noon 😊
Well served by frequent airport shuttle bus and local buses !!

Friends

6/10

Pleasant

29 May 2026

Benjamin

Small room with no real AC, barely big enough for the two of us and our bags. Uncomfortable bed. Tiny shower. Toilet positioned awkwardly so there was no place for our legs if we tried to sit on it normally, we had to sit down on the toilet sideways. Reasonably close to the airport with a shuttle (not free, $7pp each way). The receptionist in the morning would not keep all of our bags, He would accept our two rollers, but not our travel backpacks due to “not enough space.” But we were just in Barcelona in much smaller hotels with much smaller baggage areas and had no issue storing our bags. No real motivation to try and be helpful or accommodating (I’m on crutches, can’t really lug bags through London). Overall, after this experience and our stay at Ibis in Barcelona (which was MUCH better by comparison) I don’t think we’ll ever stay at an ibis property ever again. Spend some extra money for a better product.

Partner

10/10

Exceptional

29 May 2026

Rachel

Very convenient for a short stopover. Friendly staff and everything I needed

Self

6/10

Pleasant

29 May 2026

Stewart

Air conditioner was inoperative, otherwise all good

Partner

8/10

Excellent

29 May 2026

Daniel

Good value for money hotel

Very basic, bland and small rooms but did the job for one night.

Good location for Heathrow or for getting into central London with the bus stop outside the hotel which takes you to the nearest tube station

Self

8/10

Excellent

28 May 2026

Dawn M

Note: You can pay for a convenient shuttle to Terminals that stops right out front of hotel. Basic room but very nice to be close to the airport on our last night so we had less hassle in the morning to catch our flight. Convenient location fairly close to a bus stop (after a Tube ride) from Paddington, London. Room was on the small side but just fine for the one night were there. Doubled-up windows helped muffle the airplane noises through the night. Handy to have a tiny store area in lobby to purchase those last minute things we needed. Restaurant downstairs looked fairly nice and also the Courtyard next door has 4th story Indian restaurant with a nice view of sunset and airport.

Partner

10/10

Exceptional

27 May 2026

Kathryn Damaris

Room was clean and staff very helpful

Self

10/10

Exceptional

27 May 2026

Diane

Was just as expected. A good place to stay overnight before flight from Heathrow.

Partner

2/10

Poor

26 May 2026

Jamie

Check-in was fine, but the room was so incredibly small, fitting in it with suitcases with just myself, my husband & our toddler was nearly impossible. When we got into the room, it was cramped and very warm. We adjusted the climate control and received no reprieve from the \"cooler\" air. When I looked at the vent itself, it was completed filled with dust and clearly had not been cleaned in a disconcerting amount of time. The floors being carpeted also was weird. How clean could those really be? The bathroom was very small and not very clean looking. We spoke to the front desk and asked if anything could be done about the temperature & at first the girl looked at us as if we were crazy then questioned if we really tried to troubleshoot the matter before reporting the issue. Then offered a fan but not maintenance nor another room. Another employee overheard and stated maintenance would be sent up. We left for dinner & came back and the issue had clearly either not been addressed or just not rectified & ignored. We checked out within minutes of this and booked another hotel nearby. Cannot and will not recommend these accommodations to anyone.

Family_with_children

10/10

Exceptional

25 May 2026

CHRISTOPHER

Clean property and rooms.

Partner

10/10

Exceptional

24 May 2026

Richard

Extremely good value, quiet and clean room, comfortable bed and a good nights sleep.

Partner

10/10

Exceptional

24 May 2026

Gavin

I only stayed overnight for an early morning flight from London Heathrow, so Really didn’t get to experience all the amenities or interact with too many staff but the ones that I did we’re very polite helpful the room is exceptionally clean and survive. Money was excellent. Not much more I could really ask for.

Self