Name: Old Oak Tree Inn
Address: 1 The Common, Southall, UB2 5PJ, GB

4/10

Poor

21 Jul 2026

Amar

Bed bugs on bed got very badly bitten not clean at all dirty bed sheets hoover did not work .

Self

2/10

Poor

16 Jul 2026

Lisa

Scam hotel avoid at all costs. Arrived to be told hotel was overbooked so we couldn't stay but would be refunded. When I saw it I was glad we were not staying, its a dump! No refund they do not answer the phone to me or Expedia and very frustrating. Never again

Partner

2/10

Poor

06 Jul 2026

Steve

This place should be condemned - do not stay here!!! The car park is a dump, full of rubbish and glass. We were extremely wary about leaving our car here. The reception area is a complete mess, full of junk, dirty and untidy. Apparently there is building work going on but there were no signs of this. When someone finally bothered to acknowledge our presence, we were taken to a room. The dirty, smelly, dingy space which we were shown looked disgusting. There was no ensuite (which we had booked), so we returned to the reception area to ask about this. The response was very non-committal so we left.

Partner

2/10

Poor

29 Jun 2026

Hyelim

I am genuinely disappointed to have to write this review, but my recent experience at this property was extremely upsetting. I arrived with my son, and the moment we stepped inside, it was clear that the accommodation was nothing like the photos shown on Hotels.com.
The air‑conditioning was not working, which I could have accepted, as this also happened at another hotel the day before. However, the real issue was the overall cleanliness and condition of the room. The toilet was visibly stained and brown inside, the shower area was rusty and grimy, and the general state of the room felt neglected and unhygienic. It was far below any acceptable standard.
My son became very stressed and panicked because of the condition of the room, and I felt terrible for exposing him to that environment. We had no choice but to leave immediately. I tried to find alternative accommodation, but nothing was available at such short notice. After attending our event in London, I had to drive three hours back home and arrived after 2am. It completely ruined the final part of our trip.
I have already submitted a claim to Hotels.com, but I have not received a response yet. I am requesting more than just a refund, as this situation was not caused by us choosing to leave — the room was simply not fit to stay in. The listing was misleading, and the condition of the property caused significant stress, inconvenience, and additional travel.
I hope this matter is taken seriously and resolved appropriately.

Friends_and_family Family

2/10

Poor

23 Jun 2026

Ray

Utterly dreadful experience. Arrived to be told they had double booked so had no rooms. Despite there being no sign of anyone staying there. Staff didn’t seem bothered saying it happens all the time. Having seen the place and reading recent reviews, we had a lucky escape. The place looked disgusting and nothing like the pictures.

2/10

Poor

20 May 2026

Peter

It was closed and still a building site this accommodation is the worse I have ever seen it was unbelievable words can't describe it

Self

4/10

Poor

18 Mar 2026

Leigh

Sadly would not come back.
My allocated room already had someone in it when I tried to get in. Give the staff their dues, they moved me to another room straight away.
I was told free parking on site, we received a parking ticket for the time we were there.
Still waiting an explanation

Friends

2/10

Poor

30 Jan 2026

Glenn

Filthy with bed bugs.

Business

2/10

Poor

15 Jan 2026

Jatinderjeet

Gas leak in the room. Uncomfortable. Went and batteries dead on room entry couldn't get in. Asked for help and the guy was miserable. Trying to get refund.

Business_and_leisure Self

2/10

Poor

06 Jan 2026

Harmandeep

Nothing was okay

Self

2/10

Poor

30 Nov 2025

John

Filthy place, bed bugs and disgarded rubbish. Should have read other people's reviews but booked in a rush. Would never consider stopping again

Leisure Partner

2/10

Poor

03 Nov 2025

Barry

Before staying here, read all of the other reviews.
They are all representative of reality.

Self

2/10

Poor

26 Oct 2025

maria

rubbish hotel dirty as hell

Partner

2/10

Poor

19 Sep 2025

Amy

If there was a check in procedure, the employee did not follow it. I had to ask for towels, hand soap and the wifi code. NO HAND SOAP provided. He tried to put me in a room that was already being used. It appeared I was the only guest and I suspect the inn was being run by a family that lived there. I had trouble locking the door to my room so did not go to dinner since I could not secure my belongings. Room was not very clean. Bathroom was gross. I stopped drinking water to avoid using it. I became turned around trying to leave in the early morning and had to exit via the bar. BUILDING NOT LOCKED OVERNIGHT.

Business Self

2/10

Poor

17 Aug 2025

Fareeda

It was very bad experience bathroom, bed room not cleaned and also bed bugs in the rooms we couldn’t sleep all night and left the property early in the morning we booked the hotel for four days but just because of conditions we left early.

Leisure Family_with_children

2/10

Poor

01 Jul 2025

Keira

I’m scared. Staff was nice, location was very scary and unsafe.

Leisure Partner

6/10

Pleasant

27 Jun 2025

Andre

Pretty cool staying in an english pub... but.

Pretty cool staying in an english pub...
But, it was a little run down and was a victim of \"deferred maintenance\". Some of the beer taps were not working.
Staff was friendly and helped when they could.
TV was small and old, no remote \"someone stole it\"?
Shower hardware was deficient.
Close to Heathrow Airport, stayed over to catch an early flight!

Partner

8/10

Excellent

27 May 2025

Glenda

It’s good for a cheep night away for a brack but could do with some diy and I Nik of paint other that that was a good time away we spent most of the time out so it didn’t bother us

Leisure Family

2/10

Poor

27 May 2025

Jesus

Unsafe and drangerus

Leisure Family

4/10

Poor

21 Apr 2025

Harbans singh

Far below what i expected.no towels, no complimentary tea or coffee.shower room far below the standard , shower holder broken as well shower door broken. The wholeplace can be renovated. I enjoyed the canal walk and couple of beers. It surely can made into acceptable place.

Business Self

2/10

Poor

26 Mar 2025

Verified traveler

Staff not very welcoming room not as advertised cold and grubby

Business

2/10

Poor

24 Nov 2024

Verified traveler

Could improve

Lovely location. However needs a new management. No soap, was told to go and buy from the corner shop. Previous urine stains on toilet seat. Room heating not working... however was given a heater/blower by the chap on duty. No wifi password given. Morning view was beautiful from the window... ducks... however on checkout saw all filth dumped in the parking -perhaps not visible on arrival at dark. Could really improve but things are shabby currently (aim to improve)

Friends_and_family Family

2/10

Poor

06 Nov 2024

Grant

The worst hotel I have ever stayed at, the place if filthy, the staff are rude and never around when you need them. There was a dead rat on the floor on the way to my room, the shower is horrible and dirty, the tv in the room didn’t work and the beds are terrible. To top it off you get free parking with the room and for some reason my number plate wasn’t put into the system so they are trying to hit me with a £100 parking fine, though my car was parked there for 40 minutes which would have cost me a pound as I didn’t feel safe leaving it there.

Business Self

2/10

Poor

03 Nov 2024

HEVEN DEMEKE

The property was so dirty and the service was so poor they were not helping in the room smells and nothing works. I don’t mind you’re going there. You can find something better for that price.

2/10

Poor

29 Sep 2024

Marcus

Awful.

This was frankly awful and we didn't stay. We can in. Saw the communal bathroom was disgusting and uncleaned. The passkey was given on a torn off bit of paper, and everyone can see what everyone has as a code. No keys.

I saw the stains in the room and heard, what I assume, was rats in the wall and paid for another hotel which we went to stay at.

Friends_and_family Friends

4/10

Poor

26 Sep 2024

J

This may be a cultural thing as I'm used to American hotels and this is in a South Asian neighborhood... it was not filthy but not very clean either. No soap or shampoo and no towels. Very thin pillows. However, we were exhausted and he let us check in early for £20, and it was safe and out of the weather. There was a restaurant inside and the area wasn't too noisy and seemed safe. It's next to a very nice park. The beds were comfortable.

Leisure Partner

2/10

Poor

22 Sep 2024

Thomas

Do not stop here!!! Dirty, unhygienic and a real lack of basic human rights!!

2/10

Poor

08 Sep 2024

Verified traveler

Extremely unhygienic and suffering from bedbugs

Leisure Friends

4/10

Poor

18 Aug 2024

Brenda

Quietness

4/10

Poor

10 Aug 2024

Said Ali

Only good thing was Plenty of free parking!
Room smelled funny. Mattresses were 100 years old. Shower room was disgusting. Smelly molding bed sheet in the drawer. Wanted to not stay there but was so tired and had to force myself asleep. Left ASAP!

Leisure Self

2/10

Poor

26 Jul 2024

Martin

Full of bedbugs soo had to move out and throw away all my belongings

Business

2/10

Poor

06 Jul 2024

Scott

The property smelled like mold and cat p*ss. The room was 7x7. The bathroom was on the other side of the building. The room looked like two military cots with flat pillows. It was so bad we left to find another place without asking for a refund. I will not let my wife stay in such a place.

Leisure Family

2/10

Poor

01 Jul 2024

Mark

The first hotel lve refused to stay in!

Do not stay here! This is the worst hotel ive ever seen! Its filthy dirty and everything was either broken or badly damaged. Bedding was stained and dirty and the smell was awful throughout. We went down to reception and said we were leaving to which they offered us another room which we refused. Now trying to get my money back from Hotels.com. I've tried to add photographs i took but the link is not working.

Partner

2/10

Poor

22 Jun 2024

Mahir

I have booked like one day ago basically come on the hotel and meet 1 of the staff and he told me is full booked no place go back like i was shocking and fuming when u see online is like the space 4 beds empty.. i can lie i was fuming anyway asked to return my money jst waiting.

2/10

Poor

04 Jun 2024

Jay

Save your money. Do not stay here. Poor customer service too

Leisure Friends

2/10

Poor

19 Apr 2024

Akmeemana

Avoid at all cost ..

Stay away at all cost, not recommended this place at all. Paid for a room with ensuite but assigned me just a room with shared bathroom. Rudeness from front desk was even worse, and that's after driving 5hrs to reach London for a 4 night stay. Pillows were dirty, bedlinen had not been changed, shared bathroom was like indian public toilet. I've used a T shirt around pillows as they had sperm marks. Contacted Hotel.com but no support either, they said not much they can do and issue being escalated internally and 3 days later I'm still waiting for a call back from them. I've stayed in hotels for work purposes since last 5 years but this is so far the worst experience.. paid £165 for 4 nights and that's excluding members 20% hotel.com discount.

Business Self

2/10

Poor

02 Apr 2024

Gopal

The room was so dirty and small. Its totally money waste.

Business_and_leisure

2/10

Poor

01 Apr 2024

Blinda

I need someone to get in contact with me immediately. We reserved a room for 3 and when we arrived, you tried to get us to stay in two different rooms and use a communal bathroom. This was not acceptable to us so we did not stay at your property. I spoke to Expedia today, they reached out to you and you told them that we did stay in your hotel so you are denying a refund. This is absolutely unacceptable.

Leisure Family

2/10

Poor

31 Mar 2024

Raunak

Not like at all. Not recommend to anyone even for short stay.

Leisure Partner

4/10

Poor

20 Mar 2024

Dilpreet

Not good

2/10

Poor

10 Mar 2024

Shallu

Don’t book rooms from this site. I booked the room then I visited in the hotel and the manager was too rude he was very aggressive then i told him that i booked the room he said there is no room available go and aak from the members of site. After that I called on customer care no but there was no response then he said you pay again then and he will arrange the room for me. Why i pay again because i paid when i booked the room£44. Worst experience

2/10

Poor

12 Feb 2024

Ian

Disgustingly dirty. The first room they put me in water was pouring through the ceiling. Then they put me in another dirty room with a tiny TV. I complained anyway I went to get my bag from my van. When I came back, they put me into a third room which was disgusting. I’ve got lots of photographs if anybody wants to see

Business Self

2/10

Poor

08 Feb 2024

Sajad

Literally the dirtiest place I’ve ever seen!! Dead insects on the floor, hairs everywhere, dirty used toilet paper on the side, no clean toilet paper, television on the floor, no towels…etc etc. I could go on and on! Changed my room but hardly any better! Checked in very late so had no choice but to stay. Shame I cannot upload the photos I took. Absolutely disgusting, avoid at all costs. The streets are probably a better option.

Business Self

2/10

Poor

18 Jan 2024

Verified traveler

Very dirty place

Very dirty, unsecure and unsafe place to stay. In reality it was totally different from pictures.

Self

2/10

Poor

27 Nov 2023

Saloom

Pathetic place

Leisure Friends

2/10

Poor

26 Oct 2023

Paul

Avoid this place

terrible. this place needs shutting down. worst place i have ever stayed. Filthy, rain water leaking in at multiple areas of gotel

Business

2/10

Poor

18 Oct 2023

Sy

This is not a hotel! It has kitchen, animals, and stuffs all over the floor. Pots and animal food tray on floor. The room and hallway are dark, smells, and dirty!
I argued with the manager and was tried to get my money back. I didn’t stay here!

Leisure Partner

2/10

Poor

26 Sep 2023

Maryam

We spend two awful nights there the place was not clean at all.my friend had bitten all her bodys first night and become badly sick because of insect bites.i got sick as well. They didnt even provide us toilet paper. It was our worst experience.

Friends_and_family Friends

2/10

Poor

15 Sep 2023

Xiaofu

Single bed is OK, No any towel , No toilet paper at all , no tea, coffee or sugar bags ,
Free parking is Good , have kettle for boiling water ,
Wi-Fi is the name only , cannot use Wi-Fi ,
Found a bug under pillow in the morning, video and photo it and then killed it , left blood stain on the bed sheet . So I only slept for one night . Did not try that use TV , no shower ,use my own toilet paper. I cleaned my trash , and took them to trash outside The house.
It is below rate 3 ,
It seemed that No people do house keeping . What will your Expedia do for me for spending money for stay one night in such a room

Leisure Self

4/10

Poor

28 Jul 2023

Bailie

Scary