Name: Rosemay Boutique Hotel Near Heathrow Airport
Address: 116-118 Church Road, Hayes, GB

10/10

Exceptional

26 Jul 2026

Karen

We loved our stay here! Room was super clean, beds were very comfortable, staff was very helpful. Our one breakfast at their cafe was tasty and reasonably priced.

It was very convenient to where we wanted to be - a 15ish minute taxi ride from Heathrow in a suburban neighborhood. We liked the easy access to points west and also east into London. To get to the Underground/Tube Elizabeth line, it was a 15 minute walk to the Hayes & Harlington train station (with a Lidl on the way) and we also took the bus (#278) that was just around the corner on days we didn't feel like walking (tapping in for the bus to pay with a credit card was easy; no need in London to tap out). On the Tube one can tap in also BUT one does need to tap out!

10/10

Exceptional

22 Jul 2026

Elaine

Is increíble, everything, the cleaning the property the breakfast in the morning everything and is just at 13 minutes from the aeroport really 100% recommended just see what I daid in Google reference

8/10

Excellent

14 Jul 2026

Brad

Thankful to have been able to get a room here last minute. Great room, clean, and super nice staff.

Family

10/10

Exceptional

13 Jul 2026

Asho

Great hotel and location , staying again this month and great restaurant with great staff

Friends_and_family Friends

2/10

Poor

08 Jul 2026

james

I know I have given this hotel one star and all will become clear et the end.
Inititally the service was great... I needed to bring my booking forward at the last minute. The hotel sorted that straight away. It did cost me an extra £20.00 but I can swallow that under the circumstances. Got to the hotel and was able to check in early another positive. I was taken to the room and it was clean and smart. the air conditioning was on and the room was cool. that was great considering it was 28 degrees outside.
spent the afternoon in my room working. I was told the bar/cafe/restaurant closed at 4 so i went out to get food.
I had an early start in the morning so went to bed early, lights off curtains closed and the air conditioning, whilst bearable during the day while i was working, suddenly sounded like the Heathrow flight path was just outside my room. I turned it off. the whirring continued for another 20 mins while the AC unit powered down. then the noise from other guests arriving went on for a couple of hours. The paper thin walls carried every word from every room. Around midnight I heard some guests arriving. I heard every bang as their cases hit walls and doors. they continued to talk in their room and then had a shower. I couldn't tell if they were next door, below or if they were using my shower, it was that loud. Anyway I need to stop here because I'm running out of my allowed characters. So a pretty mixed review but overall not great. I won't be returning.

Self

6/10

Pleasant

04 Jul 2026

Suzanne

Served purpose, close to airport
Nothing amazing
Coffee but no spoons
Bed was super narrow
Impersonal
Hayes itself isn't great

Self

10/10

Exceptional

02 Jul 2026

Abhiroop

Great stay

10/10

Exceptional

30 Jun 2026

SHABBIR

Good stay. Quiet location although that becomes somewhat of a disadvantage if you are late to come back. Clean property and no hassle

Self

10/10

Exceptional

28 Jun 2026

Lorraine

The worker at the front desk was very helpful directing us to the parking space we reserved and with carrying our bags up the three flights of stairs. The air conditioning was greatly needed since we were there during a heat wave.

Friends_and_family Family

6/10

Pleasant

20 Jun 2026

ALEJANDRO

⭐⭐⭐☆☆

Rosemay Boutique Hotel is a mixed experience. The property itself is attractive, and our room, while small, was clean and nicely appointed. The bathroom and shower were surprisingly spacious, and the beds were comfortable. We also appreciated the extra restrooms in the hallway, which were helpful when traveling with family.

The location is excellent for Heathrow Airport, but not ideal for exploring London. Although there is a bus stop directly across the street and public transportation is very accessible, most destinations in central London took about an hour to reach.

The staff were average overall. They were willing to lend us an iron, which we appreciated, but some interactions left us frustrated. During our stay, we were told to keep the noise down while simply watching the England vs. Croatia FIFA World Cup match at a normal TV volume and not being disruptive. This seemed more like an issue with the hotel's thin walls than with guest behavior.

Another disappointment was the air conditioning. Upon arrival, we were told we could adjust it, but later learned it was centrally controlled and guests could not actually change the settings. That made the in-room controls feel somewhat pointless.

Overall, the hotel is comfortable and convenient for airport travelers, but the distance from central London, thin walls, and inconsistent communication from staff prevented it from being a better experience.

Family_with_children

6/10

Pleasant

15 Jun 2026

Monoj

The Aircon had common switch in other room..other resident stopped AC' mniddle of night.
So we were without Aircon rest of night,impacting our sleep.

This arrangent should be changed by management.

6/10

Pleasant

14 Jun 2026

June

I have given middle ratings because we didn't actually stay. The room was for my elderly mother but when we booked, we didn't realise that the food is predominantly Asian (even the breakfast beans) and there is no provision for an evening meal as the Cafe shuts at 4 pm. My mum usually has a yoghurt and toast for breakfast around 6.30 - 7 am, but the cafe doesn't open until 8 am and there are no cereals or yoghurt on the menu. Unfortunately she chose the non-refundable option so lost £198.

Self

8/10

Excellent

14 Jun 2026

GUOWANG

Warning: don’t take the room #204, the corners of the bed will scratch or hurt your legs for sure. the bed set is designed in an absolutely unsafe way ! It hurts seriously my legs more than twice when I was walking closer to the bed . The room is clean and big, the staffs are helpful.

Partner

8/10

Excellent

12 Jun 2026

David

All OK, easy bus ride into the airport, train from Hayes and Harlington into Central London.

Partner

8/10

Excellent

09 Jun 2026

cassie

Very nice place. Rooms renovated

Friends_and_family Friends

10/10

Exceptional

31 May 2026

Daniel

Friendly staff, clean rooms.

10/10

Exceptional

27 May 2026

sevan

Absolutely lovely. Clean, easy check in and above all, Air-Con that work.
Absolute pleasure to stay there.

Self

10/10

Exceptional

25 May 2026

Anoushka

The room was beautiful and clean. Stay was perfect, booked parking in advance. Breakfast was delicious! Would definitely come back and use the hotel again

Partner

2/10

Poor

24 May 2026

Summer

This is a strange hotel. Very poor hospitality.

Self

10/10

Exceptional

24 May 2026

katherine

Great value for a last-minute stay. Clean and quiet and tastefully decorated. Staff very helpful and polite.

Self

10/10

Exceptional

20 May 2026

Abigail

We loved our stay!

Friends

10/10

Exceptional

12 May 2026

Naren

Yes

Partner

6/10

Pleasant

07 May 2026

Sorina

They didn’t have an iron, dead fly on the floor and mouldy shoer, no welcoming reception staff, didn’t explain how to reach reception and no phone in the room . Pillows were too big for the size of the pillow case that made them feel really hard so had to sleep with no pillows as all , nosy rooms as next to the main road too , expecting a refund . Absolutely not worth it not even for one night

Friends

10/10

Exceptional

04 May 2026

Joanne

The room was modern, nice and clean.
The breakfast was good
Staff were excellent and very helpful.
Secure Parking

6/10

Pleasant

03 May 2026

Gurdeep

The room was tidy but small for 2 people. No sideboard for personal items to be placed and no mirror in the main room only bathroom made it harder to get ready for an event. Iron available but not very good. However close to the event we were attending.

Friends_and_family Family

10/10

Exceptional

04 Apr 2026

Jennifer

Staff are pleasant and the accommodation is clean.

Friends_and_family Friends

10/10

Exceptional

03 Apr 2026

Abinesh

Excellent

Partner

10/10

Exceptional

30 Mar 2026

Delores

Myself and my friend Jennifer Rose stay here for 2 nights to attend our school friend Temple Blessing and Birthday Party Celebration event..Check in was smooth, beautiful little Boutique Hotel Very Clean and attentive staff made our 2 night stay very pleasurable great transport connection links with local buses from Hayes and Harlington Station to Rosemay Hotel.I will definitely stay here again if im travelling to Heathrow Airport and will definitely recommend this beautiful cute hotel to friends & Family Thanks Delores

Friends_and_family Friends

10/10

Exceptional

17 Mar 2026

Ufonime

Lovely and modern. Absolutely enjoyed my stay.

10/10

Exceptional

17 Mar 2026

Neil

No where for an evening meal
but a pleasant stay

Self

6/10

Pleasant

23 Feb 2026

Winsome

The room was lovely but cold and couldn't get it to warm up

Partner

10/10

Exceptional

20 Feb 2026

Susanta

Definitely recommend staying at this place, the staff and the owner is really friendly and helpful. The roooms are modern and clean. The cafeteria is also amazing. Its located in a place easy to walk and get to. Also, there is a park close by within a walkable distance if you want to get some fresh air.
Will stay again in my next visit.

Friends

2/10

Poor

12 Feb 2026

Graham

I do not expect to be asked for Photo of ie passport as a UK citizen . Happy to provide a credit card but I do t carry my passport , driving license or any form of photoID. To be told you may not be able to book in because of that is wrong . Whilst the problem was eventually sorted out as a “special one off” this shouldn’t have been a problem in the first place.

8/10

Excellent

09 Feb 2026

Winfield

The room was ok, it was clean and everything worked the staff was friendly.

Business Self

10/10

Exceptional

01 Feb 2026

Jackie

The hotel was very modern and spotlessly clean.

Partner

10/10

Exceptional

25 Jan 2026

Mark

wonderful experience

Business_and_leisure

8/10

Excellent

25 Jan 2026

Anna

Comfortable bed,clean,powerfully shower and nice hot water and clean.

Leisure Partner

10/10

Exceptional

25 Jan 2026

Romica

Perfect hotel near heathrow airport.
easy checkin process and friendly staff.

Leisure Partner

10/10

Exceptional

24 Jan 2026

Ravindra

Wonderful stay. I travel for Business. very comfortable with cozy stay.
Whole property is cleaned and staff is very humble.

Business Self

10/10

Exceptional

24 Jan 2026

Nirali

We book last minute booking a stay before heading out on an early flight from LHR. All was good on check in. The self check in was easy and very self explanatory. The room was great. Bed was super comfortable and pillow was just right. Aircon worked very well. Room was also very spacious. Very easy to arrange a Uber or Public Transport from the hotel to the airport.

Business_and_leisure Partner

4/10

Poor

09 Jan 2026

Angelique

In the middle of ny shower I discovered there was no shower gel. The smoke alarm went off for about 3 mins and woke me up. No one was in the room smoking so not sure what that was about. The pillows were too high and was uncomfortable to sleep on. Perfect for decorating a bed but not to sleep on. Also, the towel warmer did not work. Did not have a comfortable rest at this accommodation at all.

Leisure Family

8/10

Excellent

07 Jan 2026

Tsz Kin

Spacious and clean room. Attentive staff. However heating was slightly weak.

Friends_and_family Family

2/10

Poor

05 Jan 2026

Jonathan

We are a family of 4. My husband, myself and our 2 kids. The room was extremely cold after being in it for 2 hrs. The temperature reading was 13 degrees in the room.Someone from the hotel bought a heater but that was pointless as we are in the family room and the room was too big for the heater.
The heat in our room stopped working while we were in the room and we ultimately had to leave as the hotel says there is not other room they can put us in.
We left 1230am to find another hotel as the temperature outside was in the minus.

Leisure Family_with_children

10/10

Exceptional

01 Jan 2026

SANJEEV

Everything we were looking for - decent price, clean, comfortable. Looks like it’s a fairly new hotel, so best of luck to the owners and their team.

10/10

Exceptional

28 Dec 2025

HANIFAH

The space was clean and colorful. The bed was very restful.

10/10

Exceptional

18 Dec 2025

Wayne

The room was clean

Business

10/10

Exceptional

13 Dec 2025

jacqueline

The front desk receptionist was covert helpful in giving outbound and inbound directions out into the city. He was very patient as this was our first time in London and he went above and beyond. I did not catch his name but he is an elderly man with glasses. Overall the hotel was clean and had everything you needed for the price. Our bathroom also unfortunately kept leaking water and we had to place lots of towels.

Leisure Family

10/10

Exceptional

10 Dec 2025

Brendan J.

Excellent room, very clean and tidy. Courteous staff and showed us to our room. Breakfast good, a good selection and freshly prepared for us. Coffee excellent and food served quickly.

Partner

6/10

Pleasant

06 Dec 2025

Alan John

Hard mattress breakfast

Friends_and_family Family

10/10

Exceptional

30 Nov 2025

mark

Whole hotel was immaculate, staff very good, will definitely come again.

6/10

Pleasant

30 Nov 2025

Vishal

It is a good hotel but cannot categories as 4 star. Good value for money, nice location but parking was problematic

8/10

Excellent

24 Nov 2025

Kenneth

Very nice hotel staff were very helpful and accommodating, beds nice and comfortable and nice decor throughout the hotel

Business_and_leisure Partner

10/10

Exceptional

23 Nov 2025

Jon

The room was well equipped and spotless, and the staff were incredibly friendly and helpful.

Business

4/10

Poor

20 Nov 2025

Andrew

It was okay for a cheap nights stay, but I wouldn’t stay here again, the place just felt a little odd and it didn’t feel like a hotel.

10/10

Exceptional

17 Nov 2025

neshanthan

excellent service very friendly staffs

Partner

10/10

Exceptional

08 Nov 2025

Jason

Spotless room, great breakfast, lovely staff

Business Self

10/10

Exceptional

01 Nov 2025

Jack

Great place, staff and owner lovely, EV charger, breakfast cooked fresh, room clean, quiet snd comfortable.

Partner

4/10

Poor

26 Oct 2025

Parice

Not happy

I stayed here in may and had a really good experience, it was clean and fresh and a comfortable bed. This time the room was very grubby, the people upstairs were really loud all night and kept us awake the whole night. There was also two really small half used toilet rolls in the room meaning I had to go to the women’s toilet outside of my room twice as it was very late at night. I emailed the hotel twice and told them about the noise problem from upstairs and did not get a response. I have left unrested and tired.

Partner

10/10

Exceptional

25 Oct 2025

Davinder

Did not eat breakfast

Partner

8/10

Excellent

19 Oct 2025

Jayme

Staff was superb! Everything was wonderful although I will add we couldn’t get the heat to turn on but that may have been because the thermostat was confusing.

Leisure Partner

8/10

Excellent

19 Oct 2025

Pamela

Great place to stay before flying out of Heathrow. A boutique place to stay within walking difference of some very good restaurants.

8/10

Excellent

14 Oct 2025

Barbara

The blow dryer in bathroom didn’t work,

Leisure Friends

10/10

Exceptional

12 Oct 2025

Joseph

Clean and comfortable room.

10/10

Exceptional

09 Oct 2025

Bronwen

Stranded at Heathrow overnight after a missed flight. Very helpful and kind receptionist. Compact and very clean and comfortable room.

Self

10/10

Exceptional

05 Oct 2025

Caroline

Wonderful small boutique hotel. Very welcoming and clean , comfortable and lovely breakfast .
Only downside was the pillows were a bit big and chunky so softer ones would have been nicer but otherwise a great stay and would definitely go back .

Business Friends

10/10

Exceptional

04 Oct 2025

Ahmed

Hospitality is 10/10 food was exceptional in the morning have recommended this hotel to my whole family exceptional staff very friendly and quick response time me and my wife had a great stay

Leisure Partner

10/10

Exceptional

03 Oct 2025

Nick

Was very pleasantly suprised. To be honest knowing the location my expectations were low. But this hotel is a real Gem. The room was spotless, with all the facilities you need. The location is great.

10/10

Exceptional

29 Sep 2025

Shaun

We arrived earlier than planned and the guy on the reception allowed us to check in and let us in our room early. The room is very clean with brilliant facilities.
Although not in the ‘best’ of areas the hotel grounds and facilities make up for this.
Bus stop conveniently across the road which gives access

8/10

Excellent

25 Sep 2025

Lewis

Great staff and clean modern room

Business

10/10

Exceptional

22 Sep 2025

Stephen

While the location is in a residential area - and doesn't look that good at first sight, it's actually a very good hotel, with all the latest conveniences. We were impressed. And the staff were terrific, helping us to get to a bus to Heathrow.

Leisure Partner

10/10

Exceptional

22 Sep 2025

CARLOS

Great boutique hotel close to Heathrow Airport

Leisure Self

10/10

Exceptional

19 Sep 2025

Lorna

Consider Rosemay Hotel as your Heathrow overnight.

I arrived late at night. The guy on reception was really welcoming and helpful. I had a heavy case and there's no lift, but he sprinted up to the first floor with my case.
The room was fairly basic but clean and tidy and has tea/coffee. The shower was good.
I had to go into London before my flight. I left my cases in the room and they were ready by reception on my return.
It's worth considering this hotel if you're flying from Heathrow. Yes, the taxi fare is a bit more but the hotel price is competitive and includes breakfast.

Self

10/10

Exceptional

17 Sep 2025

Caosang

Everything Wonderful

Business_and_leisure

10/10

Exceptional

17 Sep 2025

stan

Perfect

8/10

Excellent

17 Sep 2025

Gabriella

This was a great budget-friendly spot. With just a 20 minute walk or short bus ride to the train station, it was very easy to commute in and out of the city. Staff was friendly and rooms were kept cleaned.

Friends_and_family Friends

10/10

Exceptional

14 Sep 2025

Tomasz

Nice and clean room

Self

10/10

Exceptional

14 Sep 2025

Kate

The staff were absolutely amazing, nothing was too much trouble, a most enjoyable experience from such a quaint boutique hotel.

Friends_and_family Family

10/10

Exceptional

14 Sep 2025

Tina

Lovely clean modern hotel beautifully decorated.
Best nights sleep, fab bed and pillows.
Amazing shower!

Leisure

10/10

Exceptional

13 Sep 2025

Stephen

Lovely little hotel!

Radu was very helpful with regards to parking. Unfortunately guests were parking in our spot but Radu immediately rectified the situation and we were able to park. Bed was so comfy and room clean. We would not hesitate to book a room here again. Lovely little hotel!

Partner

10/10

Exceptional

11 Sep 2025

Martina Marcelle

Loved every minute of my stay. The staff was super friendly and helpful. Rooms are very stylish yet comfortable. Was in London during the tube strike but no problem as the Elizabeth line was easily accessible and running. There are plenty of restaurants around. There was also safe parking for my car. Lovely place to stay can only recommend.

Leisure Self

6/10

Pleasant

02 Sep 2025

Richard

does the job

Cannot say secure parking was exactly secure definately not worth £20, but hotel itself was clean and welcoming, the rooms comfortable, dont think exactly as described.

Business

10/10

Exceptional

29 Aug 2025

Tracey

Recommended

Clean and comfortable hotel. Staff were friendly and very helpful. Parking on site for £20 a night. Would highly recommend Rosemay Hotel.

Partner

8/10

Excellent

28 Aug 2025

Rita-Priscilla

Nice but can be noisy.

Leisure Self

8/10

Excellent

27 Aug 2025

David

Easy to get to with public transportation

8/10

Excellent

24 Aug 2025

Andrew

Really loved our time here. Within walking distance of Tube so easy enough to use as base and to get around. We stayed as were seeing Coldplay at Wembley, good location for this. (Uber to Wembley £36 from here)
Hotel finished to a very good standard, was nicely surprised. Staff really helpful and created a lovely relaxed atmosphere. Only downside was parking. Could park on what is a busy residential street for free or pay £20 a night to use hotel car parking. That said, would definitely consider using again if coming down to London.

Leisure Family

10/10

Exceptional

18 Aug 2025

Jeffrey

Our stay at the Rosemay was truly wonderful. It is clean, quiet, and the staff went above and beyond to make our stay as nice as possible.

The hotel itself is beautiful. The attention to detail is extraordinary from the Orwell library when you step in, to the cafe, to the rooms. The rooms include rain shower heads, heated towel racks and heated mirrors. There is a personal outdoor seating area where we able to quietly enjoy our hot tea that was provided. The breakfast is delicious, as are all the cafe options. It is these little touches that really elevate the quality of the hotel and set it apart from the rest.

Beyond this, I want to mention how personal and helpful the staff was in assisting us in navigating our trip. As an American who had never traveled abroad, I was nervous about using the public transport. Not only does the Rosemay sit directly across the street from a bus stop, but the front desk took time to personally provide the best routes to take for both bus and rail to get to our travel destinations each day. This was instrumental in making our vacation the best we ever had.

In conclusion, the property itself is beautiful, it's affordable, and the staff is friendly and helpful. It is also very close to Heathrow airport. I can not recommend this hotel enough and look forward to going back.

Leisure Partner

10/10

Exceptional

15 Aug 2025

Mark

Very friendly staff

Extremely friendly and helpful staff. Family owned.

Partner

10/10

Exceptional

10 Aug 2025

Shankar

Awesome hotel to stay with the family and parking is bit expensive but guaranteed.

Leisure Family

10/10

Exceptional

10 Aug 2025

Shankar

Awesome hotel! We stayed here for 4 nights to visit our friends and family, location is ideal for travelling locally by car or public transportation

Leisure Family

10/10

Exceptional

09 Aug 2025

Mohammad

Beautiful property. Amazing Staff. Great nights sleep.

Leisure

10/10

Exceptional

07 Aug 2025

Lucy

Quiet comfy stay

The service was excellent you could tell they cared. They helped bring our bags up to our room and were courteous and responded to requests quickly. The shower was great and the room was comfy and clean.

Friends_and_family Family

8/10

Excellent

01 Aug 2025

Robert

Overall a good stay. Good comms, quick booking and check in, quiet and close to shops and eating out. The room was ok, all we needed on this occasion was a good night sleep so scored 5 out of 5 for that. However, think it'd be good to run a few minor checks and repairs in the bathroom/toilet and update or clarify information on the website. Main issue for us was that we chose to stay at this hotel because parking and ev charging were advertised as \"available\" but parking turned out to be at an additional £20 fee and were told ev charging was not functioning well. We managed to park on street so didn't need to pay in the end and charged ev at a nearby retail park so all worked out fine, but a bit of unnecessary uncertainty/stress. Other than that, if you're after a short, no fuss stay it was good.

Leisure Family

10/10

Exceptional

31 Jul 2025

Katelyn

Really great stay before catching my flight. Clean, helpful and kind staff, all around great property.

10/10

Exceptional

27 Jul 2025

Deepakkumar

Parking is an issue. We booked in advance but still had an issue. Eventually the staff sorted it out. That was nice of him.

Leisure Family

8/10

Excellent

27 Jul 2025

Dianne

Clean and comfortable, goood value for money.

Immaculately clean and well presented. Unfortunately when we enterrd our room it was not made up, housekeeping had missed it. We were quickly shown t another room and all was ok. Air-conditioning was excellent snd much appreciated.

Partner

10/10

Exceptional

26 Jul 2025

Robin

This is a family owned hotel. The owners and staff really cared about making our experience a good one. Our room was spacious, clean, and modern.

Leisure Partner

10/10

Exceptional

25 Jul 2025

Aftab

We recently stayed in a room for four adults on the third floor and honestly, we couldn’t have asked for a better experience. The room was spotless, spacious, and the beds and pillows were super comfortable—everyone slept really well.

The staff stood out for being genuinely helpful and quick to respond whenever we needed anything. I was impressed by the little touches in the room, like all the different power sockets and USB ports, and there was plenty of closet space for our things. Parking right out front was convenient and reasonably priced, which made things so much easier for us.

The location is perfect if you want to explore London. There are some great restaurants nearby, plus both the train station and the bus stop are just a short walk away—we found it really easy to get downtown.

Breakfast was fantastic each morning, and overall, we left feeling like we got more than we expected. If it were possible, I’d give them an extra star. Highly recommended!

Leisure Family

10/10

Exceptional

24 Jul 2025

Graham

Clean pleasant non chain option close to Heathrow

Well positioned hotel close to Heathrow with clean simple modern rooms and pleasant common areas both inside and outside. Limited free on street parking is an additional bonus for those on site early enough.

Business

10/10

Exceptional

21 Jul 2025

Steve

Very clean and tidy place breakfast was good as well. Would recommend.

8/10

Excellent

14 Jul 2025

Wayne

Pleasantly surprised, very nice hotel.