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7.2/10Very good1,000 Reviews
Cleanliness7.6/10 7.6
Service7.4/10 7.4
Comfort7.6/10 7.6
Condition7.2/10 7.2
Neighborhood6.8/10 6.8
Amenities7.0/10 7.0
See all ratings- Business hotels
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Heston Hyde Hotel
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and concierge services. Additional features at this Art Deco hotel include wedding services, a television in a common area, and a vending machine. Take advantage of the hotel's 24-hour room service.
Continental breakfasts are available daily for a fee. Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Hounslow? This hotel has 10760 square feet (1000 square meters) of space consisting of a conference center and 4 meeting rooms.
Free self parking is available onsite. Stay in one of 303 guestrooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
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With a stay at Heston Hyde Hotel in Hounslow, you'll be 4 mi (6.5 km) from Twickenham Stadium and 8.7 mi (14 km) from Westfield London Shopping Centre. This hotel is 9.9 mi (15.9 km) from Natural History Museum and 10.1 mi (16.2 km) from Kensington Palace.
Stay in one of 303 guestrooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Hounslow? This hotel has 10760 square feet (1000 square meters) of space consisting of a conference center and 4 meeting rooms. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
6:00 AM
Check-out until
11:00 AM
Minimum check-in age
18
Hotel policies
Professional property host/manager
Pets not allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Essential Travel
Essential workers only - NO
Important information
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Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Breakage deposit: GBP 50 per stay
We have included all charges provided to us by the property.
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You need to know
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
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Special Instructions
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. Information provided by the property may be translated using automated translation tools.
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Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards and cash
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
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Minimal age
18
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Optional fees
- Fee for continental breakfast: approximately GBP 10 for adults and GBP 5 for children
- Rollaway bed fee: GBP 25.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
Hindi
English
Italian
French
Romanian
Hungarian
Danish
Spanish
Nearby attractions
Twickenham Stadium
6.5 km / 4 mi
River Thames
6.9 km / 4.3 mi
Ealing Broadway Shopping Center
7.3 km / 4.6 mi
Richmond Park
10.3 km / 6.4 mi
Royal Botanic Gardens, Kew
10.5 km / 6.5 mi
Hampton Court
11 km / 6.8 mi
Hampton Court Palace
11.8 km / 7.4 mi
Eventim Apollo
13 km / 8.1 mi
Olympia Events
13.9 km / 8.6 mi
Kensington High Street
14 km / 8.7 mi
Westfield London Shopping Centre
14 km / 8.7 mi
Cromwell Road
14.1 km / 8.8 mi
OVO Arena Wembley
14.1 km / 8.8 mi
Holland Park
15.9 km / 9.9 mi
Natural History Museum
15.9 km / 9.9 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 303
- hotel
- Wheelchair-accessible
- Car park
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fi
- Room service
- Laundry service
- Multilingual staff
- Air conditioning in public areas
Show 21 more facilities & services
- Hotel safe
- Currency exchange facilitiesExtra charge
- Lift access
- Terrace
- Concierge
- Newspapers
- Luggage room
- Clothes dryer
- Bar
- Restaurant
- Conference room
- Meeting room: 4
- Business centre
- Audio-visual equipment rentalExtra charge
- Indoor freshwater pool: 1
- TV lounge
- Sauna
- Breakfast
- Non-smoking establishment
- Fitness
- BilliardsExtra charge
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
No room details available for this hotel.
Guest reviews
What other guests saying about Heston Hyde Hotel
100
reviews shown
Michelle
Spacious hotel.
Lovely hotel. Unfortunately the spa was unavailable. Great welcoming staff. Although it was very intimidating when we rode into the car park as there were lots of people standing around, lying on the grass, standing by their deliveroo bikes.
Room was upgraded and extended check out was offered and no extra cost.
Spacious room, clean and beds were very comfortable.
Room was upgraded and extended check out was offered and no extra cost.
Spacious room, clean and beds were very comfortable.
Andrew
A dirty hovel in Heston
Dirtiest place we’ve stayed in years. No care. Place is no longer a proper hotel but what I can assume is temporary accommodation for immigration or asylum seekers.
Shocking how bad it has become.
Shocking how bad it has become.
Verified traveler
Immigrant hotel. Shower didn't work. Rude staff.
Immigrant hotel. Only 5 rooms for us regular people. Immigrant touching my car with no respect. Staff would not help with luggage, had to get my own trolley. Rude reception staff. shower did not work on last morning so left dirty. Table was broken with numerous huge chunks taken out of the table.
Cabdifitaar
No internet connection, tv not working. Only given one card. Asking for deposit after full pay
Ben
Hotel being used to home asylum seekers. Plates, food, cutlery and rubbish being disposed of everywhere around hotel. Groups of people hanging out in hallways/ outside making the place feel unsafe. No facilities open to public or paying customers. Rooms are very outdated and look extremely tired.
Neelam
Not happy with bathroom and the A/C wasn’t working at all
Hannah
Do not stay here
Really disappointed to see the difference in this hotel since we stayed as a family a few years ago. No facilities open - including restaurant. Swarms of security and refugees with bags of belongings.
Sabreena
All the staff members here are rude.
Sabreena
Room is dirty , particularly the carpet. Hotel manager is very disrespectful. Staff here are unwelcoming. After staying at several places , this is by far the worst
Jasmeet
Avoid
Wrong description no spa no room service dirty hotel shower broken bad smell
Nicola
Stay away
Definitely not a 4* hotel, seems to be a place for refugees, felt uncomfortable as soon as I arrived with lots of what appeared to be refugees outside. As a female alone stay away. The photos are definitely not correct. The room was clean however the dressing table was split/damaged and I caught my clothes on there which pulled the linen.
Peter
Good place
If you're traveling to London with a car or mini bus this a great stop off.
Hotel is very comfortable and quiet you will get a great sleep.
Hotel is very comfortable and quiet you will get a great sleep.
parvinder
Good
David
Standards are none existent
Poor standards at the front desk, writing down credit card numbers on slips of paper and not able to return ‘holding deposit’ for 28 days. Bad form all round avoid this hotel.
Wai
Got upgraded and stat in the room was nice. Disappointed no facilities were open..
Elke
Heston Hyde hotel stay
The staff on reception were friendly and helpful, however there was no restaurant or bar open if you had breakfast you had to have it in your room, there was only one lift working and hotel looked tired and needed some TLC, definitely not a 4 star hotel, the room was ok bed comfy, shower wasn’t good, lamp shades were grubby, walls, and windows, people hanging around in hallways made me feel uncomfortable, definitely wouldn’t stay here again. 👎
Navkiran
Deserve to be shut down
Firstly , the manager is so rude she doesn’t even know a of customer services ,
Secondly the price what you pay and what you get was very terrible , not even a single amenity was there . What a waste I wish I could give them negative rating
Secondly the price what you pay and what you get was very terrible , not even a single amenity was there . What a waste I wish I could give them negative rating
Verified traveler
Decent hotel great location
Hotel is very standard, it looks quite run down and it was quite crowded. There was another desk near the check in desk which served as a community support space. The parking and location is amazing considering it’s so close to Heathrow. This feels like a 3 star hotel, enough comfort to stay but simply to sleep and head out.
bahdur
I stayed here before that’s why I booked it
Was amazing place now it so down hill corridors smell of cigarettes they have some collection office down stairs no swimming pool no spar no hearing they leave fan heaters for your use
Was amazing place now it so down hill corridors smell of cigarettes they have some collection office down stairs no swimming pool no spar no hearing they leave fan heaters for your use
Muhammad Haris
Average
Manahil
Security staff is harassing people
Hayley
Never again. Solo females beware!
I couldn’t stay. I had to leave and book elsewhere. This is no longer a hotel in my opinion, I feel sorry for the staff having to deal with that situation. It’s full of asylum seekers who have absolutely zero respect for the place. Being a single female on my own, I didn’t feel safe as there were large group's of men hanging around corridors- glaring at me like I was intruding! They were shouting outside my door and I could not settle, they were so loud and intimidating. There was no way I was going to hack it out and eventually plucked up the courage to leave the room and check out. I felt safe once I left the carpark. The place smelled so bad of smoke and weed. The room was passable as a 2* at best, I’ve stayed in cleaner 3* budget hotels. I stayed here years ago and it was pleasant so I didn’t think to read reviews for an update.
Absolutely never again, it’s ruined what was a nice hotel. I have never felt so uncomfortable and on edge, it was awful.
The receptionist was very apologetic, it’s obviously not their fault and are just doing their best to deal with that chaos.
Absolutely never again, it’s ruined what was a nice hotel. I have never felt so uncomfortable and on edge, it was awful.
The receptionist was very apologetic, it’s obviously not their fault and are just doing their best to deal with that chaos.
Teresa
Wouldn't stay again
The hotel was full of asylum seekers so there were people hanging about in the corridors and outside the front of the hotel the reception was full of black bags of stuff for the residents the reception staff were very nice but the whole place felt uncomfortable and the room was cold and the noise from the road was very loud
Charles
We booked this last minute for trip to twickenham. Looked at the reviews. Probably should have looked deeper.
The hotel is used to house asylum seekers as well as paying guests. Hence no facilities. No restaurant. Pool. Or gym. Not a real problem. But the added security staff in reception didnt put you at ease when you walk in past the loud music listening cannabis smoking men sitting around.
We went to our room.
It had been serviced apparently as we checked in just before the 3pm time.
However. In the bed and on the pillows we found short black curly hairs. !
In the bathroom by the towel rail we found dried blood splattered stains on the wall and then more on the wall by the main door.
The table was damaged.
The carpetted floor was covered with 'bits'
We initially dropped our stuff and dashed out to make the game so noticed all this when we returned in the evening. Too late to get another room.
On our return after the day. We were hit by the strong smell of cannabis from the corridors to our room.
We were just hapoy to leave first thing.
Mentioned the isses to the staff and they advised to email the GM to which ive done, so we'll see if there's a reply.
Honestly. Id give this one a wide berth. Infact id never go back again !!!
I emailed the general manager. He did not reply to my email and after 4 days and chaser. He replied saying it was our opportunity to raise it before the evening so an alternative room could be found. No refund ! No gesture of good will
P
The hotel is used to house asylum seekers as well as paying guests. Hence no facilities. No restaurant. Pool. Or gym. Not a real problem. But the added security staff in reception didnt put you at ease when you walk in past the loud music listening cannabis smoking men sitting around.
We went to our room.
It had been serviced apparently as we checked in just before the 3pm time.
However. In the bed and on the pillows we found short black curly hairs. !
In the bathroom by the towel rail we found dried blood splattered stains on the wall and then more on the wall by the main door.
The table was damaged.
The carpetted floor was covered with 'bits'
We initially dropped our stuff and dashed out to make the game so noticed all this when we returned in the evening. Too late to get another room.
On our return after the day. We were hit by the strong smell of cannabis from the corridors to our room.
We were just hapoy to leave first thing.
Mentioned the isses to the staff and they advised to email the GM to which ive done, so we'll see if there's a reply.
Honestly. Id give this one a wide berth. Infact id never go back again !!!
I emailed the general manager. He did not reply to my email and after 4 days and chaser. He replied saying it was our opportunity to raise it before the evening so an alternative room could be found. No refund ! No gesture of good will
P
Dan
When I first drove into the car park I knew something wasn't right as there were strange men hanging around and smoking. Then when I checked in I saw about 8 peaople just around a table in the corner of the reception area which was strange. A day before I was notified by email that the facilities were closed for the swimming pool, restaurant, bar and sauna which I was very disapointed to find out without any reason and wasn't clear when I made the booking. Also it was too late to book another hotel at such short notice. Then I was at the lift and spoke to a man asking if he was staying here and he replied that he's been living there for a year and also another person was living there for 3 years. Then I knew what I was expecting that this hotel is for housing people and more like a hostel than a hotel. This is not a problem, but I would have like to have been notified or advised as if i brought my chilldren I don't think he would have been a safe please. The staff were very abrupt and not helpful at all. I wouldn't stay here again.
Usha
Great location, friendly staff. Big clean room. Free wifi & free parking. Perfect stay
Tashane
run down
Claire
This hotel is being used long term to house refugees. I hadn’t read the reviews to know this until I arrived. As a lone female business traveller, I wouldn’t have stayed here as it’s predominantly men as far as I could see in reception / out the front.
It’s a nice enough hotel and my stay passed without incident - it was quiet overnight, I did feel a sense of discomfort and the lack of bar / restaurant / fitness was shoddy.
Use this hotel to keep refugees safe, by all means, but don’t sell remaining rooms on this platform.
It’s a nice enough hotel and my stay passed without incident - it was quiet overnight, I did feel a sense of discomfort and the lack of bar / restaurant / fitness was shoddy.
Use this hotel to keep refugees safe, by all means, but don’t sell remaining rooms on this platform.
HOWARD
Hotel was tired and run down... Also little bit dirty. Was not told that I'd be the only paying customer, the rest seemed to be refugees. No trouble from them, or much noise, but if I'd have brought the family rather than a lone business traveller I would have felt uneasy. Front desk were nice tho and waived damage deposit
Aneek
this time stay was utterly bad. called reception for pillows, no one came. as i entered the room my bed sheet was wet. i called asking for spoons and no one came
Mohamed
Is not the hotel it used to be, is hosting lots of refugees and too many refugee men standing in the corridors, outside and in the car park playing loud music and smoking at the front door of the hotel. My room’s window was broken couldn’t close it and had to report it. Terrible experience will not come back their ever again
Ravleen
Horrible place - do not stay
Leon
The property was nice
Douglas
Closed
Every thing closed !!
Verified traveler
Shouldn’t be advertised as a hotel, it’s a refugee centre. Receptionist said no pool or bar because of Covid - obviously a lie it’s because it is a centre for refugees. False information regarding local pub, was boarded up! No hand towel and room not cleaned during my stay. Very disappointed and would like a refund but no way to claim one!
harjinder
Near m4
Verified traveler
Only stayed due to attending a wedding at the venue. Reception were very unhelpful and rude on the evening. Enquired about water, baring in mind the bar was opposite, were declined to be sold it or just given it for good will since their vending machine had ran out. It was midnight. We were told they couldn’t help which was truly ridiculous. I’ve travelled all over, stayed in many hotels throughout the uk and world and have never been declined being given water or to buy which again we offered to do so first. Positives about the hotel is that there was parking. Bar that, the bathroom was extremely outdated and shower only partly working. Bedding had rips in. Mirrors for getting ready and lighting very good. Wouldn’t stay again sadly
Kiran
lovely stay
David
I booked a double room for one night. Upon arrival it became clear very quickly that the hotel is being used to house asylum applicants. All facilities including the restaurant and bar were closed, so absolutely no facilities to experience at all. The communal carpets are in a disgusting state, to the level where you need to wipe your feet as you exit the hot.
The experience did not improve once I arrived in my room on the second floor, overlooking the carpark, which was full of coaches, but this wasn’t the issue. The room was in a bad state of repair, furniture damaged, bathroom door damaged, skirting board needing a paint job etc.
There were just four coat hangers in the wardrobe, so not enough to hang all my clothes. There is a bath and shower with a shower curtain! The bath itself has seen better days and the toilet cistern kept filling all night.
An absolute terrible hotel and it is shameless that they have the audacity to let rooms here!
The experience did not improve once I arrived in my room on the second floor, overlooking the carpark, which was full of coaches, but this wasn’t the issue. The room was in a bad state of repair, furniture damaged, bathroom door damaged, skirting board needing a paint job etc.
There were just four coat hangers in the wardrobe, so not enough to hang all my clothes. There is a bath and shower with a shower curtain! The bath itself has seen better days and the toilet cistern kept filling all night.
An absolute terrible hotel and it is shameless that they have the audacity to let rooms here!
Kris
It would appear that this hotel houses person for immigration or long term accommodation (for which I have no issue, but don’t sell this as a hotel) therefore the facilities were not available, we were told this the day before our travel. It was not mentioned in bookIng that the restaurant, bar etc would not be open to us. Cleanliness was not
Up to scratch and the whole experience was unpleasant The only good thing to me to was the friendly receptionist and free parking.
Up to scratch and the whole experience was unpleasant The only good thing to me to was the friendly receptionist and free parking.
HIREN
Our room was not ready, but the staff kindly upgraded us to a suite room which was for the inconvenience. Very nice and friendly staff.
Fatima Al Zahraa
Hello,
Avoid this hotel, as it is certainly not a four-star establishment. At present, it is being used to accommodate refugees, giving it the atmosphere of a homeless shelter, with packages being handed out. We stayed in a suite, but there were no robes or towels provided – we had to request everything ourselves. The carpet reeked throughout our stay, and there was a rubbish bin in front of our suite door that was constantly full. Avoid like the plague!
Avoid this hotel, as it is certainly not a four-star establishment. At present, it is being used to accommodate refugees, giving it the atmosphere of a homeless shelter, with packages being handed out. We stayed in a suite, but there were no robes or towels provided – we had to request everything ourselves. The carpet reeked throughout our stay, and there was a rubbish bin in front of our suite door that was constantly full. Avoid like the plague!
Greg
Asylum seekers
What they don’t tell you when booking is this hotel is full of asylum seekers. They do a full English breakfast delivered to your room but with no meat products……. So it’s not a full English without bacon and sausage. Don’t stay here it’s really not nice
Aranjot
This is not a hotel. We felt we had been scammed the minute we arrived. The hotel was dimly lit, with a group of men sitting on folding chairs and folding tables next to reception. This looked more like a supportive refuge housing. This is not a hotel, please be aware. We felt extremely unsafe and we left within 10 minutes. We cannot believe this is being advertised as an airport hotel.
Thomas
Very disappointed
Was disappointed on arrival that all facilities were closed, i don't know what was going on but people were going in to the restaurant with paper plates i was told its closed i traveled by road from Scotland and had to go out an find a takeaway find this strange , i could have booked the Premier Inn without the meal deal and it would have been a lot cheaper
Sandra
It was safe,friendly and comfortable
Ranbir
Good size room, all the facilities were closed they did message to let me know, so ok for a bed for the night.
Stuart
Very convenient location with large free car park. The hotel is being used for migrant housing, but this wasn't a problem for me. The restaurant is closed to cater for migrants, but I was offered breakfast delivered to the room if required. The room was spacious and clean. It won't suit anyone looking for a destination hotel as minimal facilities, but I would stay again if just looking for somewhere to stay convenient for Twickenham or Heathrow.
Joanna
Hotel being used to house refugees, no restaurant and dreadful noise in the hallways. Felt needed a chair behind the door for safety overnight, would not recommend to anyone.
Amardeep
Just give to charity
This hotel is basically an immigration detention centre. There were no facilities available to use. No customer service. No food available. Nothing available not even ice. Bin bags outside of my room. I think anyone who considers booking a room here is insane.
Abigail
The hotel is being used by immigration which would have been helpful to know as a lone female
Ian
Do. Not. Go.
It isn’t anywhere near 4 star.
False advertisement here. We abandoned the stay and will be seeking a refund via my credit card company.
It isn’t anywhere near 4 star.
False advertisement here. We abandoned the stay and will be seeking a refund via my credit card company.
Verified traveler
Terrible stay
The hotel had really uncomfortable spring mattress. The sheets were dirty and the floor was dirty. I checked out hours later I have reported this to reception
Samantha
This isn't a hotel anymore. It's for asylum seekers. There are sketchy people sitting everywhere/walking in and out. The building smells disgusting and all amenities (dining room, pool, gym) have been shut down for a long time and will never open again, it's not a hotel anymore. Very unsafe feeling. The room was also horrible. We checked in early so we could use the bathroom before going into the city... because there are no lobby bathrooms. We were in the room 5 minutes, noticed broken window. We came downstairs to go to the city and told them about the problem. They said they would fix it. We didn't leave a single thing in the room, felt unsafe. We came back at night for 15 minutes. In that time, we assessed the room. Checked for bedbugs... but mid check stopped looking because we noticed there weren't even fitted sheets on the bed. On top of the mattress was a puffy mat, and picking it up revealed the pee stained mattresses. I mean lots of stains. In addition to the pee stains all over the beds, one bed had a burn/stab through it about 6\" x 2\". The other, blood stains. There was dried white substance on the curtains. The desk in the room was damaged/cut up on top. We stopped inspecting so I don't know what else was in there. We immediately booked another hotel and went downstairs to leave and hopefully get a refund (not happening). In the corner of the lobby is a section filled with black trash bags (at least 100) and a table and logging computer. We left, No refund
helena
False advertised rooms wasn’t as advertised on website basic and grotty needs renovation
None of facilities open and used as a home to asylum seekers which we wasn’t informed of
None of facilities open and used as a home to asylum seekers which we wasn’t informed of
Farah
They gave me a free upgrade whilst i was here for work.
Michael
Hotel full of illegal immigrants bedbugs in the bed The manager very rude I would never stay here if you paid me again all the facilities are closed and the smell of human faeces avoid this YMCA it’s not fit enough for homeless people
Craig
Heston Hyde has much potential as a business hotel, however at present it is being used as temporary housing which is obviously not mentioned during the booking process. Sadly this lead to a noisy internal environment, for example, children were scooting up and down the corridors until the late hours. It also has sadly led to a closure of all facilities, this was particularly frustrating as I have planned to take a swim before heading out for dinner.
I couldn't fault the cleanliness but sadly the other factors mean I could not recommend a stay here.
I couldn't fault the cleanliness but sadly the other factors mean I could not recommend a stay here.
Kuga
We have stayed 2 night very noisy so many refugees are there untidy room service very poor there is no tea bags .waste of money we spend £75 for night
Kieran
Good stay but bar and restaurant were clised
Oyediran
It’s average.
Sharan
The room was disgusting, it won’t let me post picture but it was so dirty. Waste of money, nothing was clean, bedsheets had hair, sink was gross. The room wasn’t cleaned at all; toilet wasn’t even flushed, towels were dirty and wet.
Emma
Wry good staff
Rajinder
this property is used for Asylum seekers, and we were not told. at over a hundred and twenty pound per a room , i am shocked. We booked two rooms for a wedding, and found the Bar and pool were closed also.
there were people hanging around all night.
the rooms were not great, and the water pressure was not good. They even took a deposit which i was not expecting
Expedia should not have this on the website and should of told me.
there were people hanging around all night.
the rooms were not great, and the water pressure was not good. They even took a deposit which i was not expecting
Expedia should not have this on the website and should of told me.
Andrew
Shouldn't be on this site
This Hotel is no longer a hotel its a centre to house refugees/ asylum seekers. Therefore should not be open to guests. Yes our room was fine but we were at different ends of the hotel to our daughters. They had strict instructions not to leave the room or answer the door. Many men just hanging about the corridors and outside.
Rooms was clean and tidy, and as we were leaving early for a flight we just got our heads down for one night.
A wedding was taking place on the ground floor but clearly no guests stayed over as the car park was empty at 7am.
Please remove this hotel from your site until its returned to a Hotel.
Rooms was clean and tidy, and as we were leaving early for a flight we just got our heads down for one night.
A wedding was taking place on the ground floor but clearly no guests stayed over as the car park was empty at 7am.
Please remove this hotel from your site until its returned to a Hotel.
Geneva
Thanks for the upgrade! Hallways could be a lot cleaner……seems like ppl were living here, not a hotel. Weird vibe.
Sukhninder kaur
We didn’t know that hotel turn into refugee champ it’s was horrible trip everything was close no bar no food no pool.
Louise
I am so angry and will take this further
Hotel advertised with pool bar and restaurant
Non are open
It is being used as a hostel
Dirty plates line the corridor piles of black bags in lobby
Huge fight in the middle of the night in the room next door and i was truelyscared all night
I had just teavelled from australia and just wanted a meal and bed got no sleep a d no food available as advetised
You description is misleading to say rhe least
Hotel advertised with pool bar and restaurant
Non are open
It is being used as a hostel
Dirty plates line the corridor piles of black bags in lobby
Huge fight in the middle of the night in the room next door and i was truelyscared all night
I had just teavelled from australia and just wanted a meal and bed got no sleep a d no food available as advetised
You description is misleading to say rhe least
Ashvini
It was a great stay, spacious and the staff were welcoming
Lucas
The property is not as advertised. Avoid.
mark
avoid
receive an email in the afternoon , informing no facilities available on site, no restaurant , bar , swimming pool ,
when turning up , security on the doors , lots of people milling about, when asked what is going on , advised that the Home Office had taken over the hotel, housing immigrants , this hotel should not be available to book
when turning up , security on the doors , lots of people milling about, when asked what is going on , advised that the Home Office had taken over the hotel, housing immigrants , this hotel should not be available to book
Icilda
Overall not too comfortable.
Alex
Old furniture. No amenities. Room could have been better cleaned
Thangapermal
Spacious and tidy.
Amrik
Miscommunication: error on part of front desk host who I spoken to the day previous to booking. This staff member didn’t convey correct information to me regards check in time. The duty manager did address this problem adequately shortly after but still the scene at the front desk during check in was a major embarrassment for us.
Regarding a fair value for money this is about a 7/10. Slightly higher than what it’s worth. Clean room. Double bed is actually two singles joined together very flimsily. Spacious room. Was told the restaurant and more importantly the swimming pool was closed, major disappointment.
Regarding a fair value for money this is about a 7/10. Slightly higher than what it’s worth. Clean room. Double bed is actually two singles joined together very flimsily. Spacious room. Was told the restaurant and more importantly the swimming pool was closed, major disappointment.
Mr James
We wouldn’t return
There was a security breach so if you left your room you had to get staff to let you back in. We wouldn’t return.
Sonia
It was very disappointing. There was no bar or restaurant service which we weren’t told about, so we had to go to the nearest pub to eat.This was a taxi ride there and back when we like to sit and enjoy the hotel which we have paid good money for. It was full of asylum seekers which we weren’t told about either. It was very intimidating and I felt too uncomfortable to get a breakfast as the asylum seekers were there getting theirs.
Verified traveler
All facility services closed.
Used to use the hotel pre covid but since then the bar area and restaurant hasn’t been reopened. Staff say the Home office have taken over half the hotel, can only assume the reason which would explain the spa, restaurant and bar being closed.
It’s ruined the hotel in my view.
If you want to eat you go out or order takeaway and eat on your room.
Staff helpful.
My colleagues and I will not be staying there again until the home office are out with their ‘clients’ and the services are back open.
It’s ruined the hotel in my view.
If you want to eat you go out or order takeaway and eat on your room.
Staff helpful.
My colleagues and I will not be staying there again until the home office are out with their ‘clients’ and the services are back open.
James
Great hotel. Wedding function disturbs.
Regular user of this hotel.
Current issue is there is no restaurant or bar open still for hotel users.
However functions are still going ahead.
Unfortunate stay this time, wedding function music could be heard until around 11.30pm. Bass vibrations through the floor.
Hotel rooms, staff all high standard as per usual.
Current issue is there is no restaurant or bar open still for hotel users.
However functions are still going ahead.
Unfortunate stay this time, wedding function music could be heard until around 11.30pm. Bass vibrations through the floor.
Hotel rooms, staff all high standard as per usual.
Ben
Migrant Hotel
This hotel is currently being used by the Home Office to house migrants. I was not made aware if this at any point during the booking process or even when i arrived, they said facilities were closed due to covid which was a lie.
Verified traveler
Hotel being used by home office.
This hotel is being used by the home office to house refugees.
I assume this explains why all the facilities are closed such as pool, bar and restaurant.
Lots of men walking around and quite noisy at night. Wasn't too bad for us but if I was a female single traveller it may not be an ideal place to stay.
Staff were friendly enough though.
I assume this explains why all the facilities are closed such as pool, bar and restaurant.
Lots of men walking around and quite noisy at night. Wasn't too bad for us but if I was a female single traveller it may not be an ideal place to stay.
Staff were friendly enough though.
Lisa
Asylum seeker hotel - no facilities open
This has to be the worst stay I have ever had in a hotel in the UK!!!
It is advertised as 4* with leisure facilities a restaurant and bar. All of which are actually closed and will be for the foreseeable therefore your advertising is false. It has been turned into a hotel for asylum seekers and as such is over run with children and adults with nowhere to go.
I had to get security to come out to the car park with me to move it and as people were sitting on my car and poking sticks in my tyres.
Can I ask you to please take the images and descriptions of the facilities off your site as they are highly misleading when you have to go into property details (no one ever does) to see that all of the facilities are closed.
It is advertised as 4* with leisure facilities a restaurant and bar. All of which are actually closed and will be for the foreseeable therefore your advertising is false. It has been turned into a hotel for asylum seekers and as such is over run with children and adults with nowhere to go.
I had to get security to come out to the car park with me to move it and as people were sitting on my car and poking sticks in my tyres.
Can I ask you to please take the images and descriptions of the facilities off your site as they are highly misleading when you have to go into property details (no one ever does) to see that all of the facilities are closed.
Verified traveler
Book another hote!
No prior notice to tell us that all facilities are closed, our room was in very poor condition and its also a place for Asylum seekers and being paid by the HOME OFFICE. Pictures are misleading, I would just write this hotel off and find another.
paul robert
This hotel houses asylum seekers/refugees, i understand there situation, but it is not acceptible to advertsise rooms to the general public,under such circumstances. No dining facilities or bar was available, groups of men hanging around,it was not a pleasant atmosphere, and in fact Expedia, you should consider not only contacting this hotel but check on others advertising on your site,staying here was anxiety provoking.
Saleem
Nice location spacious room friendly staff no
James
Limited service available. Not fully open.
I've used the hotel a lot in the past. Always great.
This time around, service available was perfect as usual. However be mind full that they are not fully operational until around September 2022. No bar, restaurant or leisure facilities. You get access to your room and that's it.
You can order food in from Justeat etc.
This time around, service available was perfect as usual. However be mind full that they are not fully operational until around September 2022. No bar, restaurant or leisure facilities. You get access to your room and that's it.
You can order food in from Justeat etc.
paul
Do NOT book to stay here
The carpark was almost empty... should have served as a warning!!!
The staff looked surprised to see somebody checking in!!!
Pieces of A4 paper with signs taped all over the walls inside... ALL hotel facilities are closed... no bar, no restaurant, no pool... I was told I could order in from UberEats. I realised it is being used as an Assylum seekers hostel and therefore all services/facilities have been adapted to this. This is a much needed service BUT THIS SHOULD NOT BE OFFERED OUT AS A VIABLE HOTEL FOR NORMAL BUSINESS / FAMILY USE. It is not clean. It does not smell fresh. It feels intimidating
The staff looked surprised to see somebody checking in!!!
Pieces of A4 paper with signs taped all over the walls inside... ALL hotel facilities are closed... no bar, no restaurant, no pool... I was told I could order in from UberEats. I realised it is being used as an Assylum seekers hostel and therefore all services/facilities have been adapted to this. This is a much needed service BUT THIS SHOULD NOT BE OFFERED OUT AS A VIABLE HOTEL FOR NORMAL BUSINESS / FAMILY USE. It is not clean. It does not smell fresh. It feels intimidating
Verified traveler
Accessible
Problem with bath Shower
Could not use the shower which was over the bath had requested a shower cubicle but apparently they do not have any accessible showers
I had to go out to family to get a shower
Breakfast was good
Could not use the shower which was over the bath had requested a shower cubicle but apparently they do not have any accessible showers
I had to go out to family to get a shower
Breakfast was good
Shahid
Best gone worst
It used to be my favourite hotel but ladt couple of time i noticed its gone down the drsin terribke service rude staff and horribke attitude i hope the management take notice of it
Verified traveler
Avoid, hotel full of \"guests from the Home Office\"
Suspiciously on arrival at the hotel I noticed only a handful of cars in the car park at what looked to be a good hotel. As I walked in, again all seemed ok. On checking in the team were shouting about between each other at reception so i couldn't hear what the reception lady was saying so had to move away from the desk and ask her to repeat. I was told the restaurant was closed and I'd have to eat both evening a breakfast away from the hotel. As i took the lift to my room, 2 other residents joined me in the lift with plates of food!
As i left the hotel to find something to eat i noticed more people heading from the restaurant with plates and trolleys full of food. Heading out at breakfast, again I noticed people with food. On asking reception why i couldn't have foos in the restaurant, the response I was given, \"The guests from the Home Office have food with their stay package\". That actually translated to, 'The hotel is full of illegal immigrants\". That explains the noise in the night. The room next to mine there was clearly some \"lady\" keeping men let's say, \"happy and entertained\". I will not be staying here again.
As i left the hotel to find something to eat i noticed more people heading from the restaurant with plates and trolleys full of food. Heading out at breakfast, again I noticed people with food. On asking reception why i couldn't have foos in the restaurant, the response I was given, \"The guests from the Home Office have food with their stay package\". That actually translated to, 'The hotel is full of illegal immigrants\". That explains the noise in the night. The room next to mine there was clearly some \"lady\" keeping men let's say, \"happy and entertained\". I will not be staying here again.
Sandra
disappointed
Very disappointed, swing pool and restaurant close because “ Cov -19 “, paid for breakfast , need be served in room - “ Cov-19 “. Served in plastic plates , no coffee, no hot chocolate. Dirty carpets ,room smells, someone decided do racing at 4:30 am in the car park .
bella
If was not it. The hotel is being used as migrant housing and it not in good condition.
Mrs Khurshid
Service great,
bed and pillows very uncomfortable-
Bathroom door at the bottom needs sorting
Room 206
Carpet not cleaned properly
bed and pillows very uncomfortable-
Bathroom door at the bottom needs sorting
Room 206
Carpet not cleaned properly
Catherine
Don't bother staying here
On check in, I requested a quiet room, I was handed the key with a smile and told \"this is a nice quiet room\". My room overlooked the M4 and couldn't have been any noisier. The room was not very clean, I was going to take a bath but when I looked into the bath, there were hairs (from the private region) in the bath. There were also hairs in the bed. The shower curtain was dirty and the chrome bar holding the shower curtain was extremely rusty. Also on check in, I was told the bar, restaurant and swimming pool/gym were all closed so if I wanted to get something to eat I would have to go somewhere else. My suggestion is, pay the extra and go somewhere else.
Jiri
Asylum house.
The hotel's page is deceiving.
All amenities are closed. Be aware this is no longer a 4* Hotel but an Asylum house with the unpleasant odour of exotic food.
They should not allow paid guests here.
Breakfast (as all other food) is served with plastic cutlery and plates in the room, for all occupants. The number of non-recyclables must be enormous.
We probably were only paying guests and the overall feeling was unsafe.
All amenities are closed. Be aware this is no longer a 4* Hotel but an Asylum house with the unpleasant odour of exotic food.
They should not allow paid guests here.
Breakfast (as all other food) is served with plastic cutlery and plates in the room, for all occupants. The number of non-recyclables must be enormous.
We probably were only paying guests and the overall feeling was unsafe.
G
It's a very nice hotel, very clea and friendly atmosphere.
The bad point, the heating in my room not working. Definitely they will sort it out soon.
The bad point, the heating in my room not working. Definitely they will sort it out soon.
David
Working in London, so it’s a good base easy to get in and out
Pavandeep
Room unclean, staff would not let us eat in the dining area even though no one was using it and we offered to clean everything exactly how we found it, but apparently the manager and reception said no so we had to eat our breakfast outside of the hotel entrance in the cold. Just terrible customer service!!
Haroon
Poor service
The bathroom shower was not working and there was human hair in there still, the room was not cleaned properly and in my booking detail I made sure to put make sure everything is working correctly in the room! This was ignore and nothing was checked ! I’m waiting to hear from a manager now
Lindsay
Amazing
I couldn’t fault the hotel, unfortunate the bar wasn’t open as me and my partner would of loved to have a drink, it’s about a 20 minute walk to the train station but no bad word to say about the hotel
Location & surroundings
Heston Hyde Hotel
North Hyde Lane, 45, Middlesex, United Kingdom
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Heston Hyde Hotel
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