Name: Heathrow Inn
Address: 140 Coldharbour Lane, Hayes, UB3 3HG, GB

2/10

Poor

13 Jul 2026

TAJVINDER

The room was really in bad shape.Lights not working Fan not working No parking Cockraches in washroom and on beds.
There was a bar outaide and people shouting after drinking.
Towels smells verbad.
Do not recommend to anyone

4/10

Poor

10 Jul 2026

Valerie

Double bedroom was VERY small with one bedside cabinet and a very small wardrobe with NO coat hangers.
En-suite was very clean.
Down market area.

Family

6/10

Pleasant

05 Jul 2026

Geraldo

Everything was good and the reception lady was amazing.

The only downside was that there was not hand wash in the toilet which is an essential thing.

Partner

2/10

Poor

16 Jun 2026

karen

We could not stay in this hotel. The room was disgusting, was greeted with a smell of drains and damp as soon as opened the door. Bedding was filthy, bathroom was just disgusting. We were greeted by a gentleman who advised us not to stay, when we got to room seen why.....DISGUSTING!

Friends_and_family Family

2/10

Poor

04 Jun 2026

Jovan

I arrived at 1:00 am and I was told the room was overbooked and had already been taken. I was told to contact Hotels.com, however, because of how late it was, I was given a very small room with a twin bed for me and my mom. This was unacceptable but given the circumstances I had no choice but to stay.

2/10

Poor

15 Mar 2026

Harjit

Room in dirty smi

8/10

Excellent

24 Jan 2026

Anthony

All good

2/10

Poor

28 Dec 2025

ADAM

I tried to cancel within 3 minutes and the hotel wont honour there word about a refund

Self

2/10

Poor

22 Dec 2025

Jas

C

Self

10/10

Exceptional

14 Dec 2025

Paramveer

All good great service

Business_and_leisure Friends

4/10

Poor

24 Nov 2025

Chris

Very dated. Bed was so hard may as well slept on floor. Parking was a nightmare

Business

2/10

Poor

16 Nov 2025

Harvinder

I booked a room online,when I reached there one of thier receptionist asked to pay 50£ as a security deposit,she said when I will leave I can get in which method I'll pay I'll get refund,I paid by card,but this is 4th day I didn't got my refund.not good

Leisure Self

2/10

Poor

11 Nov 2025

Alexandro

Unfortunately the room and especially the bathroom was extremely dirty. There was very strong smell coming from the shower drain and it was blocked. From the window was very strong smell of weed and we couldn’t even open de window, actually even the room itself was smelling cigarette.

Friends_and_family Family

2/10

Poor

22 Oct 2025

Antonio

Not recommend

Leisure Partner

2/10

Poor

31 Aug 2025

salal

Terrible

Got back pain due to hard mattress
Not recommended

Partner

6/10

Pleasant

10 Aug 2025

Lorna

Bed against the wall, unnecessary cabinet in the way of the sliding bathroom door. Quite small room but only one night. Receptionist was welcoming and helpful.

Leisure Partner

4/10

Poor

29 Jun 2025

stephen

Basic

Very basic ,one plug socket in room ,tea and coffee available but no milk or spoon ,sliding barn door for toilet ,no handle and not closing properly ,bed very firm

Partner

2/10

Poor

16 Jun 2025

Syed

Arriving to an arrogant receptionist who even can’t speak English properly in UK and demanding security deposit in cash ending with terrible manager response and response while checking out. They allow marriages in their small bar area and I believe the hotel was just a 7-9 bedroom property with terrible odour, fuse lights and unprofessional staff however they mentioned outside that new management has take over. I would recommend to edit those remarks to goons has takeover.

Self

2/10

Poor

16 Jun 2025

Daniel

I wasn’t able to stay here. I arrived to be met by a very rude and unfriendly person who told me the system was down and she couldn’t find my booking and that hotels.com would refund me. This was close to midnight and I was made to drive 3 hours back to Manchester. AVOID AT ALL COSTS.

Partner

2/10

Poor

14 Jun 2025

Oliver

Charged me for a deposit, then on checkout, proceeded to charge me again for another deposit of the same value instead of refunding me. Waited 2 hours to sort, was then told that it has been refunded, just to find out that the original deposit hold had been taken away, the extra deposit total still stood?! Seemed like an absolute scam. Would’ve recommended this place if it wasn’t for the deposit saga. Unreal

Self

2/10

Poor

09 Jun 2025

Lydia

The room was tiny. The towels we were given were dirty. The door got stuck the next morning and it had to be broken down for us to get out of the room. The staff is not bilingual. They do not speak English, which would be fine except it means that they don’t understand how to work the pin pad to reverse the 50£ deposit we had to give when we arrived. The bed was extremely uncomfortable.

Leisure Partner

4/10

Poor

08 Jun 2025

Joshua

Wifi didn’t work and signal strength poor indoors. Bed was rock solid mattress and room was tiny. Get what you pay for!

Business

10/10

Exceptional

08 Jun 2025

Sarah

Basic but nice

Friends_and_family Family

2/10

Poor

04 Jun 2025

Linda

Awful small room, terrible mattress..would never stay there again.

Leisure Friends

2/10

Poor

01 Jun 2025

P

I booked a \"Large Family Ensuite\" with 1 Queen Bed and 2 Single Beds for my cousin's family (2 adults and two kids) for 1 night on 31st May 2025, as this is close to my home.

After checking in the front desk attendant lady showed us a very small double bed room with hardly any space on the sides, and said this is the only room available right now and there is extra £40 charge if you want the room that was booked. We showed the booking confirmation and after conversation with the manager they gave us the room we had booked.

After all the argument and rudeness from the staff, they gave us a room with stinking toilet and no shower gel and towels.

So disappointed with experience with this visit. It did not worth the money and time we paid for.

Friends_and_family Family

4/10

Poor

31 May 2025

Pepe

Good location for Heathrow Airport

10/10

Exceptional

28 May 2025

Robindeep

This is good hotel there are lot of facilities available and also clean room with good communication

10/10

Exceptional

18 May 2025

Anisha

Everything is good

6/10

Pleasant

15 May 2025

Jacob

Easy parkig but the place was noisy

Leisure Partner

2/10

Poor

17 Apr 2025

Lydia

Poor. I wouldn’t return

Only positive the staff were nice. Beds awfully hard - like not just to taste hard but hard like on a board hard. No light in the bathroom. Safe at head hight so you bang your head on it all the time. Not to clean. Holes in the laminate flooring. Beds crammed in and a wardrobe in a truly stupid position across the window. Honestly it was poor - we won’t return.

Friends_and_family Family

6/10

Pleasant

07 Apr 2025

Verified traveler

Quaint, but not super clean

Quaint, but not super clean. The showers weren’t super functional and had moldy edges. The flooring wasn’t laid properly, so there were gaps between the laminate panels.

2/10

Poor

06 Apr 2025

Purveshkumar

The worst stay I ever had there’s no light in bathroom and in room it self we have managed on our phone lights. On top of that the heater’s didn’t work there and the bed is so hard that we can’t even sleep.worst ever experience.

Friends_and_family Friends

10/10

Exceptional

05 Apr 2025

Jason

Great

Leisure

10/10

Exceptional

27 Mar 2025

Rosemary

I stopped here last-minute as I just needed a room for the night that had parking while working in the local area. It's a basic hotel, but it was good value - the room was comfy, and the staff were friendly. It's probably not a hotel to holiday at, but as a bed for the night it's ideal. You can park right in front, and it's right on the main road, so very convienient and easy to find. There is also a bar, but I arrived late, so it was already closed.

Business Self

10/10

Exceptional

18 Sep 2022

Colette

Night before Heathrow flight

Basic but comfortable small hotel. Very convenient for Heathrow.
The staff ere very friendly and helpful and the room had a 12 mid-day check out time which was very helpful as I had an early evening flight.
The bar downstairs offers light meals and snacks, including a range of very tasty Lebanese dishes.
Comfortable room and surprisingly quite for a hotel on a main road.

Business

6/10

Pleasant

18 Aug 2022

Daniel

Booked here as this was a last minute booking. The price was quite good but the rooms were badly maintained. We had two rooms both has cracked floor tiles, cracked shower trays, laminated flooring parting, a hairdryer that wasn’t working, plug sockets hanging off the wall and showing wires, alongside TVs held on mounts with one bolt, there was no soap in the bathrooms and no towels. And the safes aren’t useable as the fascia has come away. The beds are also quite hard I didn’t find this a big problem being an easy and heavy sleeper myself but my partner slept very little. Very unlikely to return unless renovations happened. Seems to be a hotel that was once very good but has just not been maintained. Luckily we used our rooms mainly to store our belongings and a bed.

Friends_and_family Friends

2/10

Poor

17 Aug 2022

Damian

Booked 2 night, left asap after 1st

The hotel is very tired. The room was very small and exceptionally hot. When the window was opened, thd outside noise was awful until the early hours.
We booked 2 night but left in the morning after the first night, never to return

Friends_and_family Family

4/10

Poor

07 Aug 2022

Maria

i don't like that it wasn't clean and tv toilet didn't want to flush and the tv did not work at all.

Leisure Family

4/10

Poor

14 Jul 2022

Jose

Place was convenient to the airport. Are surrounding looked a little sketchy.

Leisure Family

2/10

Poor

20 Jun 2022

Paul

Terrible room, sockets loose, cupboard door clashes with door closer, bathroom door clashes with table chair no where else for it to go, broken tiles ols needs complete revamp. 22.50pm that night workers outside my window cutting pipes with a GRINDER!! Then banging away till 1am in the morning. No one said a word and at £70 for the night!!

Business

4/10

Poor

03 Jun 2022

ASHIK

I felt very closterforbic in the room. The amenities on the room were in adequate. The room could done with decorating. To provide tea/ coffee facilities it would have nice to have milk.

Business

4/10

Poor

26 Jan 2022

David

Staff very helpful and fiendly, tired furniture, dirty tv remotes, only screws in the bathroom where I assume a mirror used to be, no mirror at all in the room.
For one night, considering the on-site free parking, had there been a mirror and clean remotes, reasonable value.

Business

2/10

Poor

25 Nov 2021

Stephen

Don't bother

Booked a room here at short notice. On arrival i was checked in very quickly and given the key to a room. Once in the room i found it to be very bare, no toilet roll in bathroom, no hangers in wardrobe and no milk or suger to go with the one sachet of tea and coffe. I was was kept awake nearly all night by a couple in the roo. Next door who were talking, listening to music and making love most of the night, even at 4 in the morning. I gave up and checked out at 6. 😡

6/10

Pleasant

30 Oct 2021

Kunling

Enjoyed the beer and food. The room is little awkward as it is small, no window and minor leak under the sink. It’s close to the common rest room so definitely not a quiet room. For the price, it’s fair.

Leisure

6/10

Pleasant

15 Mar 2020

Verified traveler

Cheap and easy access to m4

Not the ritz but cheap room for a night close to where we needed to be.
Very nice bar With a shesha area (didn’t use I’m a non smoker).
Rooms are small and basic our room was ok but another member of our party had a downstairs room which was a bit grotty, and he mentioned the sheets were not fresh. However our room was ok for the price, you get what you pay for.
Free parking was a bonus.

Friends_and_family Friends

2/10

Poor

23 Jan 2020

Brian

Worst hotel in Hayes

Arrived in the evening. The hotel looks a mess. Dirty walls, holes in the carpet everywhere. I don’t understand how you could have this hotel on your site. An absolute disgrace. We were shown a terrible room.. small with a broken third bed. I complained was shown another room, not much better. We left and booked a room at another hotel. The booking was not refundable, but we could not have stayed there for the night. Send your inspectors to look at it!

Friends_and_family Family

8/10

Excellent

11 Nov 2019

Sara

Close to airport

Was close to the airport and fitted the five of us. Good value for money and nice staff. Reception open 24hrs.

Friends_and_family Family

2/10

Poor

04 Nov 2019

Verified traveler

Not a Hotel- more like a hostel

I’m am firstly absolutely disgusted with Hotels.com and I allowed myself to trust your company. I booked a hotel through you in good faith and trust.

We stayed at Heathrow Inn (Hayes) this hotel was disgusting filthy and smelt awful. The rooms were dated and the decor was disgusting.

Noisy hotel, dirty bedding and broken shower. Not a hotel where I would want to spend my wife’s 40th Birthday.

I was so upset. Staff not at all interested in any feedback- I would like someone from hotels.com to call me ASAP to discuss as I paid hard earn money for a disgusting stay

Partner

2/10

Poor

31 Oct 2019

Ruth

Run away!

Oh the lovely Ana! She had no idea what customer service was. The pictures don’t match the atmosphere. Save yourself the trouble find anywhere else but here.

Friends_and_family Family

6/10

Pleasant

28 Oct 2019

Verified traveler

A shisha bar with rooms. Not an inn.

This place runs a shisha bar. Our room was behind the shisha bar, so had to go past the kitchen staff to get to the room. Very very dirty carpets in the passage way.
Room was adequate and bed linen clean, but quite run down, and chair provided was terribly stained. I would not sit on it. It had to do for the night, but would not go again.

Friends_and_family Family

6/10

Pleasant

29 Sep 2019

Sherjeel

Women on counter was fed-up with her life! Rude. Carpets wet and old. Beds were comfortable but room below-average, paint coming out.

Friends_and_family Family

2/10

Poor

23 Aug 2019

Verified traveler

never going again!! absolutely terrible customer service.room and toilets aren’t clean!

Friends_and_family Family

4/10

Poor

13 Aug 2019

Verified traveler

The room is too small no space to pray as a Muslim, ventilation is so poor and the neighborhood not much alternative facilities e.g pharmacy, restaurant etc

Leisure Self

8/10

Excellent

05 Aug 2019

Verified traveler

Good value for the price. The room was clean and tidy.

Friends_and_family Family

8/10

Excellent

04 Aug 2019

Tim

useful stopover for Heathrow airport

Functional and comfortable.

Friends_and_family Family

4/10

Poor

20 Jul 2019

Verified traveler

There is parking in the premises. The staff is friendly. The facilities didn't meet the expectations. The photos do not reflect the real state of the room and premises.

Business Self

6/10

Pleasant

10 Jul 2019

Donna

Book if you want cheap and dirty.

The hotel communal areas were very dirty with stains everywhere. The room was clean, or at least it smell clean (over powering bleach smell).
The check in simple, however the \"grunt\" on check out was less that professional and I did not do breakfast, not worth the risk....
The hotel feels like a brothel!!!
On the up-side, the bed was comfy. :-)

6/10

Pleasant

25 Jun 2019

Guest

The property was not in great condition for a 3 star hotel. We were a little surprised. The lift wasn't working so we had to carry our luggage up a narrow flight of stairs which was extremely difficult with large luggage bags. The room was clean, but very small and nowhere to put our luggage. The bathroom was slanted on the back side making it hard to get dressed or shower without hitting our heads on the ceiling. The room did not have air conditioning which made it hot at night for sleeping. The curtain on the window was made of cotton fabric and not lined so the early morning sun was shining brightly into the room making it difficult to sleep.

4/10

Poor

10 Jun 2019

Abigail

Hotel

Hotel room did not look like the photos on the website. The hotel was very noisy with lots of disturbances in the night. The room did not appear clean with dust on the floor. The cupboard above the toilet in the bathroom was hanging off, the sink was cracked and the shower head didn't stay up on the wall.

Friends

2/10

Poor

08 Jun 2019

Verified traveler

The reception staff were rude and not helpful. Smoking at the bottom end of the restaurant even tho we had 3 children with us and the choice of breakfast was poor. Would not stay again

Leisure Family

10/10

Exceptional

05 Jun 2019

Rohiz

Great room for single person

Although my room didn't had any window I had a great sleep and slept like a baby. Didn't realise I was in deep sleep without any interference.

4/10

Poor

09 May 2019

Verified traveler

Staff at this hotel are very friendly and helpful. My friend had a room which smelled like cigarette smoke (even though rooms should be non smoking) and they changed her room no problem.
However the hotel is run-down, walls are thin you can hear every noise even from downstairs. At night it smelled so badly like kitchen grease and marijuana, even when we put a towel under the door. The neighbourhood is sketchy and there were not many places to eat nearby , however there is a small Sainsbury's a few doors over . But no fridge in the room. Linen and room seemed clean; beds are very hard.
Very close to Heathrow which was convenient . But i wouldn't stay here again.

Friends_and_family Family_with_children

2/10

Poor

03 May 2019

Verified traveler

absolute shamble

The condition of the place was disgusting. Broken windows, faulty equipment, noisy rooms.

10/10

Exceptional

27 Apr 2019

Chris

Great place and great services. I highly recommend.

Leisure Self

2/10

Poor

08 Apr 2019

AHMED HAJI

The room has draught and molds
Noisy at night

2/10

Poor

18 Mar 2019

Philippa

Wouldn't stay here ever again

This was the worst hotel we ever stayed in! The staff were rude and unhelpful!! TV didn't work not enough towels and no breakfast absolute disgrace!!!

2/10

Poor

21 Feb 2019

Andrew

Cesspit

Worst hotel stay of my life. staff tutted huffed and puffed when asked the most simple things. restaurant shut. bar open with no stock of what was displayed. was woken up by the next door couple at 4 am,who were having a punch up then when eventually got back to sleep was woken up by the police in the building because of the clientele, this hotel has. Would have had better nights sleep in my car!

2/10

Poor

20 Dec 2018

David

Dont do it......

Would never even consider staying here. I booked in and went to my room. The smell of air freshner was overwhelming, to the point that you could not stay in the room. The particular room I had was without windows and the air freshner was there to mask the smell of damp. Towel left on floor of shower tray. TV on the wall was not even straight. smallest quilt ever on the bed.Could go on but take my word for it, book somewhere else to stay. In the end I decided not to stay and drove home instead at 11.30pm rather then stay there.

6/10

Pleasant

29 Nov 2018

Verified traveler

Farther from the airport than I expected. Staff was friendly. Room was acceptable for our purposes. We stayed overnight before our flight home to the states. Would not stay for a length of time, far from most sights.

10/10

Exceptional

03 Nov 2018

Fawzia

The hotel

The travel was amazing , we really enjoyed it , it was so clean and the service was good

Family

4/10

Poor

20 Oct 2018

Verified traveler

Terrible hotel, WiFi doesn’t work and room smells

Overall, the room smells terrible with poor WiFi connection. Customer service is fair and close to airport using London bus U3.

6/10

Pleasant

12 Oct 2018

Verified traveler

Room is very small but it is ok for sleeping. Breakfast is very simple.

2/10

Poor

01 Sep 2018

David

Poor hotel

Advertised breakfast didn’t serve it no food in evening bedroom was clean and tidy

6/10

Pleasant

09 Aug 2018

keith

handy stop for a flight from heathrow

functional family room without the expence of the big chains right at the airport, but still only 10 mins away

6/10

Pleasant

26 Jul 2018

ges

15 minute from airport. No airconditioning. No hot breakfast.

6/10

Pleasant

15 Jul 2018

faiz

It’s a budget hotel so you get what you pay for.

Shower curtain looked like it’s hasn’t been changed in years. Looked very dirty and stained.

Toilet was very small and the lighting was too dim. Perhaps to hide the true state?

Room a decent size.

The female staff member we interacted was lovely.

8/10

Excellent

14 Jul 2018

Deon

Family room

The room was clean and ready to be used. Beds were comfortable and there was a great amount of outlets to use for electricity. It is very easy for the average person to find. With a few upgrades this can be an outstanding hotel.

2/10

Poor

09 Jul 2018

Verified traveler

Awful.

More like a hostel then a hotel.
No food is served in the evening, and breakfast is toast or cereals and coffee and tea out of a flask.
No air-con in the room.
The door didnt lock from the inside and the room was very basic.
Nowhere near worth the £80 I paid.......
Would not stay here again!!

8/10

Excellent

23 Jun 2018

David

Nice hotel, good location to Heathrow. Area danger

The hotel was nice and the hotel staff were great. Nice location however I did not feel safe outside.

Great service to/from hotel via the 140 bus.

4/10

Poor

17 Jun 2018

Verified traveler

Awful :(

Don't bother!

Partner

8/10

Excellent

15 Jun 2018

mzab

Value for money, good for short stay

8/10

Excellent

10 Jun 2018

mark

Comfortable stay.

Overall a comfortable stay, with good size bathroom. Central in location near enough to Heathrow.

8/10

Excellent

03 May 2018

Verified traveler

Clean and cheap

Get what you pay for. Tidy and clean room, staff polite. Carpet needs replacing, otherwise good value for money

8/10

Excellent

27 Apr 2018

jeff

Stayed 1 night. Friendly staff, clean, quiet.

6/10

Pleasant

03 Apr 2018

Denise

Basic but great value for money.

Family of four booked a quadruple room (three adults, one child). Basic facilities, but clean and comfortable. Very reasonable price, good value for money, can't expect more for the price we paid.

2/10

Poor

18 Mar 2018

Verified traveler

Breakfast included in the price but only continental,full English not available unless you pay £5. The staff speak limited English and the room was not well stocked with tea,coffee and had no toilet paper...
Overall a very disappointing visit....

8/10

Excellent

06 Mar 2018

Ian

You get what you pay for it’s a budget place it’s clean friendly helpful staff the rooms we had was small the ensuite was in a cupboard very small I could not sit on the toilet or get in the shower but we managed ok for one night 5 out of 10

Partner

2/10

Poor

10 Feb 2018

Mohamed

Bad customer service.

Very bad customer service. Typical low budget hotel the reception had to sense of basic English had to explain why I booked a room for 2 people then being told only 1 person can enter.

6/10

Pleasant

31 Jan 2018

TF

No Complaints

was ok for the one night

2/10

Poor

25 Jan 2018

Darren

Just my views - Darren Perkins

All I’d like to add is please please do not book this hotel

Carpets dirty and smelly, cold rooms, limited heating, no hot water

Smelly rooms and the most uncomfortable bed ever, I may as well have slept on the floor or in my car as I wouldn’t have know the difference

If it wasn’t for the case that I couldn’t get a refund I would have turned away after the first few seconds of stepping in

4/10

Poor

27 Nov 2017

jason

Not for families

Not the best. It's not somewhere you would stay with the wife and kids. If you are a builder plumer etc and working away from home and need a bed. Then this is the place. Not for family's. Bit noisy could here next door showering etc.

2/10

Poor

13 Nov 2017

Verified traveler

The staff were rude. The sink collapsed during the night.

Family

10/10

Exceptional

29 Oct 2017

steve

Nice place with breakfast an free parking included

It was a nice hotel with friendly staff. Bed was a little hard for my liking. Breakfast was aerial and toast which did me. Towels were soaking but there were dry ones on the bed. Tv worked. Free car park. I would stay again as it was the cheapest hotel.

Family

2/10

Poor

22 Sep 2017

Brian

For the price, you can do better

The staff are all very pleasant and helpful, no complaints. The hotel however is a renovation in progress, but whereas a chain would shut it for a year, there seemed to be only one or two people doing a bit of minor work.
I stayed in the cheapest room, which I regret. It's slightly bigger than the single bed, with a cupboard at the foot of the bed that won't open properly because the bed is in the way. There is nowhere to store luggage, or even hang up up any clothes. the \"bathroom\" has a shower that quickly floods the entire floor of the whole room. The basin has no drain cover, and disgusts whenever one uses it. The toilet wouldn't stop flushing.
The doors in reception all open onto back offices, which fankly look like they would not survive a health inspection. \"Squalid\" is how I would describe it.
There is a bar (no restaurant service) that serves beer well past its expiry date. The beer on tap has an odd taste to it, maybe due to a lack of cellar maintenance. If you develop a stomach bug this may be where it came from.

6/10

Pleasant

11 Sep 2017

Verified traveler

Small rooms - very little space to move around. Shower could do with major improvement - shower head's broken - shower holder wobbles all over the place.

4/10

Poor

23 Aug 2017

P

This accommodation is listed with parking spaces but it has very limited parking and if you are the last to arrive you are told to park in the street find your own. Listing was misleading on what was actually available.

4/10

Poor

14 Aug 2017

Mr. A

Family stay

Basic accommodation that had free car parking and a basic breakfast. We had the family room that had a double and 2 single beds

Family

2/10

Poor

03 Aug 2017

Verified traveler

I lived the hotel after checking in because the room was very dirty.
And went to another hotel

2/10

Poor

30 Jul 2017

Buck

Not good

Don't really know where to start. The first impression was of a run down pub with sticky carpets in the corridors. Room very basic. Bed rock hard due to the bit of foam on top off an old mattress. Intermittent hot water. A good point was clean towels each day, probably because we had to use the old ones to mop up the water from the leaking shower cubicle. Breakfast wasn't a full English or a continental, orange or apple juice, choice of three cereals, brown or white toast, tea or coffee. Oh yes and the odd cockroach spotted wandering about around the breakfast area.

4/10

Poor

23 Jul 2017

Verified traveler

For a basic stay ok but nothing like the photos in advert and hotel full of foreign men eating take away food felt uneasy and out of place.