Name: Holiday Inn London-Heathrow M4, Jct.4
Address: SIPSON ROAD, Heathrow airport, London, UB7 0DP, GB

6/10

Pleasant

19 Nov 2021

CRAIG

They sent me to another hotel, without paperwork.

Leisure

10/10

Exceptional

03 Jan 2021

Sandy

Front desk agent was friendly and knowledgeable and was able to help me with directions to and from the hotel to the airport

Leisure

8/10

Excellent

24 Dec 2020

Philip

Great for getting to Heathrow

One night stay before flying from Heathrow Terminal 2 early in the morning. Very pleasant stay. Excellent hourly shuttle bus service to the airport.

Self

6/10

Pleasant

18 Oct 2020

Lila

We stayed here for one night due to picking up a relative from Heathrow Terminal 2 early the next morning.
The service at the bar wasn’t great. There didn’t seem to be anyone serving and we waited a long time before being served. But the food did come out quite quickly which made up for the slow service to begin with.
We used the hoppa bus to Terminal 2 which was £10 return for each adult or £5.50 for a single ticket. That journey took less than 10mins.
The room was clean and tidy. The overnight parking charge was £16 which i thought was a little bit pricey!
We would stay here again but we did get lost finding the hotel so maybe not as that made our journey there a bit stressful.
Staff were friendly and helpful too.

Leisure Family

4/10

Poor

06 Oct 2020

Paul

Good position for Heathrow but disappointing.

We felt that the Hotel was in need of some investment. It was showing it´s age. It was cold and the windows were always steamed up. The bedding (pillows) smelt bad and we waited 2 hours for a tea bag to come, eventually fetching it ourselves. The breakfast was not good. Super local Indian restaurants in the village. We will not stay here again.

Partner

8/10

Excellent

23 Jul 2020

Mark

great Hotel

it was just an overnight stay to catch an early morning flight. Very nice and clean hotel with great rooms.

The only disappointment is they forgot my early morning call which could have been disastrous if I had missed my flight.

Business

10/10

Exceptional

15 Jun 2020

Benjamin

Decent airport hotel

A really decent airport hotel, do not expect too much but it is a short stay from Heathrow and is good for a single night stay

Self

6/10

Pleasant

14 Apr 2020

Jim

Close to Heathrow. Food was excellent in the bar. Printer out of ink, Vending Machines out of stock

Leisure Family

10/10

Exceptional

18 Mar 2020

Jackie

Overnight stay

Overnight stay before an early morning flight everything was very nice

Partner

8/10

Excellent

18 Mar 2020

ANGELA

Ideal for over night stay rooms have no USB sockets so couldn’t charge my phone, overall reasonable hotel for price

Self

10/10

Exceptional

15 Mar 2020

Verified traveler

Didn’t like that the kitchen was not able to help my partner at dinner by letting her have some stock or a cube with boiling water as she is on liquids only .. was just a flat NO

Leisure Partner

10/10

Exceptional

11 Mar 2020

Paul

Can't go wrong staying at this Holiday Inn!

Whenever I fly out of Heathrow I always stay at the Holiday Inn M4/J4. It is a very nice place with courteous and helpful staff.
It is close to the airport, with frequent shuttle buses to and from the terminals.
Good food and a great continental breakfast will hit the spot too!

Self

8/10

Excellent

25 Feb 2020

Sami

Very close to the airport and motorway. staff helpful

Friends_and_family Family

2/10

Poor

15 Feb 2020

Varinder

This booking was for my sister honeymoon , I mean it was her first night ,,, hotel people gave the room to someone else ,, and when they reached hotel they said we don’t have any room which u booked ,,, now if they want to stay or not ,, we didn’t have any other option then they have as standard double room with 2 single bed it’s worst ever ,,, I always book my rooms from hotel.com ,, in future m thinking of leaving you

Partner

4/10

Poor

15 Feb 2020

Andrew

Old and tired hotel

Main restaurant was closed, bar food was extremely average and they added an extra item to my bill.

The room was very dated and you could see just how tired the hotel exterior was from the window.

Only one parking space available (luckily) and was greeted with a £24 bill to use it upon arrival although no warning of this in advance.

Avoid.

Business

10/10

Exceptional

05 Feb 2020

Michael Wright

Always great value

Fantastic as always wouldn’t stay anywhere else!!

Business

8/10

Excellent

24 Jan 2020

Verified traveler

Enjoyed staying in the hotel.
The car park is a bit expensive

Leisure Friends

10/10

Exceptional

11 Jan 2020

Verified traveler

Easy to check in and friendly staff and good service

Leisure

10/10

Exceptional

06 Jan 2020

Verified traveler

great location, rooms were lovely. Only downfall you do not get free parking with your room.

10/10

Exceptional

02 Jan 2020

MaddyK

Liked the casual hospitality area, the renovated room, and being able to eat/get hot drinks any time during the day.

Friends_and_family Family

10/10

Exceptional

31 Dec 2019

Verified traveler

Absolutely amazingly comfortable bed, room service food excellent, staff super accommodating. I stayed at the hotel because it’s very close to Heathrow airport and I had early flight the next morning. Taxi waiting for me (staff ordered for me at my request the night before) at 6:30 A.M. and check out took 30 seconds. Definitely recommend this hotel.

Leisure Self

4/10

Poor

28 Dec 2019

pardeep

When we checked in was told have to pay extra for car parking
Which was not mentioned on time of booking
Disappointed also extra charges for airport shuttle service

Friends_and_family Family

10/10

Exceptional

11 Dec 2019

Jeffery

Spacious clean room nice restaurant good location

Leisure Self

10/10

Exceptional

10 Dec 2019

Verified traveler

Staff are friendly and helpful.
Food and beverage options are good.

10/10

Exceptional

21 Nov 2019

Denny

Nice typical British pub next door to hotel.@@@############

Business Partner

10/10

Exceptional

12 Nov 2019

Verified traveler

It was friendly, clean, good colors etc. What I didn't like are the bathtubs. I'm short, and the sides are too high. It's difficult to get in and out of the tubs without slipping.

Self

4/10

Poor

04 Nov 2019

Verified traveler

Staff behaviour not good, the problem with unlocking room door despite the complaint to staff a few times and breakfast not good

Friends_and_family Friends

10/10

Exceptional

27 Oct 2019

Verified traveler

Breakfast was amazing, room very comfortable. Would highly recommend to anyone.

Leisure Partner

8/10

Excellent

20 Oct 2019

nigel

Ok.No

No hot water in bath only Luke warm.

Partner

8/10

Excellent

30 Sep 2019

Louise

The bed was very comfortable. Nice staff, and decent food and bar.

Partner

8/10

Excellent

23 Sep 2019

Verified traveler

Happy to have chosen this hotel to stay

Service at this hotel is great and staff are very welcoming only down side was the vents making weird sounds which I could hear all night as I tried to sleep and then the smoke alarm went off as I slept which made it difficult to go to sleep and also having a do not disturb on my door only to get woken up by the maids cleaning the rooms outside my room making loud conversations so with this I couldn't rate it as top marks. I'd be happy to stay here again just hope i do have some rest and able to sleep.

Partner

8/10

Excellent

23 Sep 2019

Stephen

Breakaway

we had a great view, the bed was very comfortable, But a noisy neighbour their door kept slamming spoilt the evening.

Partner

4/10

Poor

23 Sep 2019

Carl

Average Hotel let down by poor attention to detail

This hotel is OK, but there are things that let it down. My room smelled badly, mainly of stale smoke even though it was a non-smoking room. Windows do not open so I couldn't air the room. There was a horrid looking damp patch/leak in the ceiling of the bathroom. It appeared to be coming from the room above and was around what I took to be the soil pipe. Since the stain was dark brown I was very concerned what was or had been leaking!

The kettle in my room did not work.

There was absolutely no communciation between reception and the restaurant, so that even though I had asked for breakfast to be included when I checked in, each morning I waa challenged about it, and was not allowed to start breakfast until the server had gone to check with reception.

Its a busy large hotel, and its OK. But details let it down.

Business

8/10

Excellent

10 Sep 2019

Verified traveler

Comfortable hotel close to Heathrow....room had all amenities...corridors looked a little tired and wirn...only 1 tea bag on tea/ coffee making tray...overall would stay again...price reasonable for overnight stay so close to airport.

Leisure Partner

4/10

Poor

08 Sep 2019

David

I know the hotel couldn't help having a power cut, but there was no back up plan, lights to guide to room or stairs. No staff around to help etc.

Partner

6/10

Pleasant

07 Sep 2019

Dorothy

A decent hotel for the money. At least the rooms were big like in the United States. Front Dess service wasn’t very good.

Self

8/10

Excellent

07 Sep 2019

Verified traveler

Comfy bed. Had to move once as boomed a double and the room they had put me in was 2 singles. But sorted very quickly.

10/10

Exceptional

30 Aug 2019

Verified traveler

Outside looks a little dingy, but inside it wonderful. The lounge and front desk areas to the bar and resturant area. Also the rooms are nice. Clean and orderly. Truely felt like home away from home.

Leisure Family

6/10

Pleasant

29 Aug 2019

Verified traveler

The Hotel is fine for a short stay. Breakfast is included but is disappointing, little more that a cereal and toast. Why can't cooks cook scrambled eggs?

Leisure Family

6/10

Pleasant

25 Aug 2019

Verified traveler

Rooms are small as are the fixtures. Nice bar. Restaurants have limited menus.

Leisure Family

8/10

Excellent

23 Aug 2019

Clifford

good

No info at the terminal regarding bus H1, therefore I had to get a taxi at £20.00, whereas the bus to the terminal the following morning was only £5.60. I was asked to pay when I had already paid online and then a receipt for less than I had paid was slipped under the door overnight? Otherwise, the stay was fine except the windows would not open to give fresh air

Self

10/10

Exceptional

18 Aug 2019

Verified traveler

They were out of one of the vegetarian burger, leaving not much else on the menu for a hungry vegetarian. Salad was small for price.

Friends_and_family Family

10/10

Exceptional

26 Jul 2019

Darren

Good as always

Always good, bar area much improved

6/10

Pleasant

19 Jul 2019

Lisa

Room seemed dated and wood furniture was all scratched up, also had musty smell to it.

8/10

Excellent

14 Jul 2019

Verified traveler

It’s a good, safe, clean place if you need somewhere near the airport.

Friends_and_family Family

8/10

Excellent

08 Jul 2019

bahadur

It is a nice place to stay.Location is good.

Friends

4/10

Poor

08 Jul 2019

Verified traveler

Longest time to check in I have ever experienced, initially charged a higher fee for parking than should have and the first room had a foot border of mould on the bedroom carpet and stunk. Ad mitted room suppose to be out of commission.

Leisure Family

10/10

Exceptional

06 Jul 2019

Peter

Besy airport stay ever

Best airport hotel stay ever. Very quiet yet very convenient. Very friendly and helpful staff. Parking perhaps a little expensive at GBP16/night, but given we only paid GBP75 for the room plus breakfast for two, then can't grumble. The room and bed were excellent, and the leafy view much better than the usual airport hotel. Highly recommended.

Partner

8/10

Excellent

05 Jul 2019

Maritza

It is a good option if you are looking for a quick stary or have an early flight next morning because the airport is very close and the shuttle can take you (even though they do charge a small amount for it, it is not free).. 45min away from all the touristy attractions.

Leisure Friends

8/10

Excellent

25 Jun 2019

Verified traveler

Convenient to London Heathrow Airport. Good value dinner.
Minimal towels in bathroom.

Leisure

8/10

Excellent

22 Jun 2019

Verified traveler

Good for price. A bit old but not consumed. Conveniently close to Airport.

Leisure Family

8/10

Excellent

18 Jun 2019

Verified traveler

Easy to get to and from airport. Staff were all friendly and the breakfast Buffett was great.

Friends_and_family Family

10/10

Exceptional

16 Jun 2019

Ryan

Location excellent

Ideal location for Heathrow airport. Bus straight to terminal 5 from the front of the hotel.and a good price for the booking when booked with hotels.com

Family

10/10

Exceptional

11 Jun 2019

Verified traveler

We stayed one night, since we had an early flight out the following morning. There wasn't much around the hotel so we ate at the hotel restaurant, which had a decent menu. The Hoppa shuttle picked up at the airport and dropped off the hotel, which was very convenient.

Family

8/10

Excellent

11 Jun 2019

Verified traveler

It was generally clean but a piece of clothing belonging to the last occupant was forgotten in the room.

Leisure Family

8/10

Excellent

10 Jun 2019

Verified traveler

Some areas looked a bit 'tired' and carpet by elevators smelt damp.

Friends_and_family Family

10/10

Exceptional

09 Jun 2019

Verified traveler

I am regular guest of the hotel. Every single stay in the hotel is a unique experience. I am congratulating special Hotel front desk team and restaurant management and staff for there polite and professional attitude dealing with guests enquires.
Well done

Business

6/10

Pleasant

06 Jun 2019

Patrick

Issues and just ok for a airport hotel

Good proximity to the airport (about 25 min bus ride), however there were some minor issues with this hotel. It needs an updating. There were carpet stains. There was no USB power port in the room like most modern European hotels so I had to go downstairs to charge my phone. One of my biggest issue was that there was NO FREE AIRPORT SHUTTLE. Their hotels.com profile says that there is a free airport shuttle however there is not. The shuttle cost $12 pounds round trip to LHR, which isn’t horrible but I specifically picked this hotel because of that option. There is a nice bar and nice restaurants and the staff was nice, but if I had to say here more than 12 hours, I wouldn’t do it. Luckily I was in and out.

10/10

Exceptional

05 Jun 2019

Verified traveler

Only here overnight after a long flight. Our 2nd stay at this hotel and the place always feels very alive. Cannot fault staff who were young and very courteous and friendly. Would certainly recommend as also very close to airport.

Friends_and_family Partner

2/10

Poor

05 Jun 2019

Steven

Van broken into

Stayed here for 1 night as working in London to wake up to find my van had been broken into and my power tools stolen. Hotel was nice but as it’s such a big hotel and you could practically see my van from the reception I was not happy will not stay here again with a vehicle and £16 for parking which they didn’t even refund me

8/10

Excellent

04 Jun 2019

Verified traveler

The hotel was conveniently located to Heathrow airport and very comfortable. The room was spacious and clean and safe.The available transportation via the Hoppa Bus service took a long time for both pick up to the hotel and back to the airport. Some of it probably could be blamed on the traffic in the area, but be sure to allow plenty of time. They also raised their rates without telling us on the day of departure. Also, the supposed pre-pay option in the lobby of the hotel does not work with a normal credit card. And, there is no cash option, so we had to pay the driver the higher rate. Also, the concierge suggested that we go to the Haymouth area for shopping and dining. This area also had the first underground station- about 45 min bus ride. The area was not conducive for our needs, but we were able to use the underground and go to a much nicer area of London. The concierge might be advised to reconsider offering that as a shopping / dining option for most of the clients of this hotel.

Friends

6/10

Pleasant

04 Jun 2019

Verified traveler

The hotel is nice until you get to the hallways and your room- they smells like smoke!! It was quiet though!

Leisure

8/10

Excellent

02 Jun 2019

Verified traveler

Nice location and friendly staff. Lovely grounds for a walk and to sit outdoor

Friends_and_family Partner

4/10

Poor

18 May 2019

Verified traveler

It said there was free parking but they charged me £16

Business Self

6/10

Pleasant

16 May 2019

Verified traveler

Too hot in room

Sir com not working so was very uncomfortable to be in and sleep plus reception fogot to bring up fan needed reminding but didn’t really help

4/10

Poor

13 May 2019

Verified traveler

Old and dingy rooms

Reserved 2 non-smoking rooms and ended up with 1 smoking room (or at least used to be, still labelled as such and stank but no ashtray). The rooms were run down and shabby. There were water stains on the walls and the bathroom was moody. Furniture was beat up and very well used. One of the showers was broken but they did come and fix it very quickly. Beds were uncomfortable. Shuttle was the hoppa bus and cost £5 each way but runs twice an hour. Parking was something like £20 per day. I’m not sure if we got the terrible rooms because we booked on a bargain website but would not recommend or go back.

Family

8/10

Excellent

09 May 2019

Verified traveler

Early check in option was nice after an overnight flight.

Friends_and_family Family

8/10

Excellent

24 Apr 2019

Verified traveler

Very good breakfast buffet. Good access to Heathrow with Hotel Hoppa buses.

Leisure Family

10/10

Exceptional

22 Apr 2019

roy

parking is terrible but the staff are very nice. xxxxxxxxxxxxxxxxxxxxxxx

Leisure Partner

8/10

Excellent

20 Apr 2019

Verified traveler

Everything was excellent, except for the breakfast which was expensive and of a very poor quality.

Leisure Self

8/10

Excellent

18 Apr 2019

Verified traveler

Staff were great, helpful and informative. They were helpful in giving directions.

Business Partner

8/10

Excellent

08 Apr 2019

Sarah

Great customer service and a comfortable stay

From the moment I arrived, staff were polite, welcoming and efficient - there was nothing I could complain about in terms of customer service.

My room was clean, comfortable and served its purpose. The bathroom door handle was broken but this was rectified immediately as soon as customer service were aware, and the maintenance man was very polite and efficient.

My only niggle would be that the car parking wasn't clearly advertised as an additional charge, and I feel £16 is excessive for a 1 night stay; and the exit road through the car park wasn't clearly signposted.

However, I would definitely stay again, it is a very convenient base for me when I visit family.

8/10

Excellent

29 Mar 2019

JEFFREY

Hotel is near Heathrow Airport

Good hotel for the airport and the rooms were nice and clean. Parking is the issue but always manage to find a spot

Partner

10/10

Exceptional

27 Mar 2019

Verified traveler

The place is very clean, quiet and ready to meet your traveling needs

Friends_and_family Partner

4/10

Poor

26 Mar 2019

Timothy

Not worth the price

Room was way too hot to sleep, not able to adjust the temperatures down and windows would not open. Parking 16 Pounds per day, overpriced for value received and inability to cool the room down.

Family

10/10

Exceptional

13 Mar 2019

celine

Oovernight stay on way to holiday

Partner

8/10

Excellent

12 Mar 2019

Verified traveler

Waited way too long for our entree which was too cool when it finally arrived.

Friends_and_family Partner

8/10

Excellent

12 Mar 2019

john

stop over only.
arrived 10pm left 3.30am.
didn't use facilities,

room clean & functiuonal. Comfy bed. Secure parking

10/10

Exceptional

04 Mar 2019

Verified traveler

This hotel was convenient for our short stay needs and was very good value. It appears to have been modernised since I last visited. We chose an executive room which was clean and comfortable. Breakfast was good but the coffee from the machines could have been better.

Leisure Partner

4/10

Poor

26 Feb 2019

Verified traveler

Standard of fitting and furniture in room was poor (broken drawers, door handle fell off, furniture trim tatty, bathroom ceiling covered in mould, etc.). Poor housekeeping service, expensive car parking, stale bread at breakfast. Air conditioning didn't appear to work. Kenco coffee sachet in room was nice.

Leisure Family

4/10

Poor

19 Feb 2019

Verified traveler

This hotel is not what it once was.
Smell of smoking in the bedroom.
The rooms are tired.
The Hopper Bus to the airport didn't turn up.
Restaurants closed in the evening, only the bar open.

Leisure Family

10/10

Exceptional

27 Jan 2019

Peter A

Our stay at M4,J4

It was good.

Family

8/10

Excellent

23 Jan 2019

Verified traveler

Some woodwork in the bathroom was rotted from water.

Partner

6/10

Pleasant

22 Jan 2019

Verified traveler

The room was very cold despite the heating beeing on maximum

Friends

10/10

Exceptional

08 Jan 2019

Ian

Good room at a good price

Good room at a good price. A bit overheated and the thermostat has zero effect.

Hoppa bus failed to show-up in the morning for over 1 hour, so had to pay for the hotel's bus instead, but not the hotel's fault.

8/10

Excellent

01 Jan 2019

Verified traveler

Clean and convenient. It is an excellent location for air travel as well as the motorway.

10/10

Exceptional

27 Dec 2018

ALEX

Lovely bed and decor , great light weight hairdryer would stay again

6/10

Pleasant

20 Dec 2018

Paul

clean but poor service and parking

Hotel was clean however, parking was awful, service at reception was very abrupt, no details provided over breakfast etc... The rooms were clean, but walls paper thin, its fair to day the couple next door had a very good night !!!

10/10

Exceptional

16 Dec 2018

tinaq

Comfortable

It was comfortable and fine.

10/10

Exceptional

09 Dec 2018

Michael

Business stay

Nice hotel friendly staff good choice of good etc
Location is very difficult to find if you are driving to the hote for the first time

10/10

Exceptional

07 Dec 2018

Susan

Good service

Very good reception service.

Partner

10/10

Exceptional

03 Dec 2018

Neil

Was great

Partner

10/10

Exceptional

03 Dec 2018

Verified traveler

Great hotel and neighbourhood. Great facilities and close to the pub that has great food.

8/10

Excellent

01 Dec 2018

John

Great Value

Given London hotel prices, the deal with Hotels.com was excellent value for money. The only complaint about the condition of the hotel was rather grubby carpets, however the general standard of cleanliness was good. Service was excellent from staff who were without exception very helpful

Family

10/10

Exceptional

26 Nov 2018

katharina

what good but reception was not quite responsive when I asked about some tourist attraction

10/10

Exceptional

26 Nov 2018

Verified traveler

Staff polite, room comfortable. Would stay again. Thank you

Partner

8/10

Excellent

26 Nov 2018

Frankie

Nice hotel, close to airport, good breakfast, only thing we didn't like was the trouser press, didn't seem to work. Apart from that we would stay at this hotel again.

10/10

Exceptional

25 Nov 2018

Tuma

Nice hotel. The only fault is the parking is expensive. And at night when we came back we had to for a while before we can get a parking space.

10/10

Exceptional

19 Nov 2018

Jose

Great place to stay.

Overall this hotel is very good if you are looking for a place to stay close to the airport, great service, friendly staff, delicious breakfast and spacious, comfortable and clean rooms.

Family

6/10

Pleasant

17 Nov 2018

Muni

Its accessible to Heathrow airport near all Terminals, and shuttle bus service runs for 5 pounds a ride to airport and hotel. But overall hotel is run down and requires upkeep, and hotel staff too

Business Self