Name: Hilton Garden Inn London Heathrow Airport
Address: Eastern Perimeter Rd, Hatton Cross, London, Hounslow, TW6 2SQ, GB

10/10

Exceptional

19 Jul 2026

Deborah

Awesome Hotel. Cold air conditioner, and clean rooms. Very comfortable bed.

Partner

10/10

Exceptional

18 Jul 2026

Carlos

Every think was good, the breakfast excellent

Friends_and_family Family

10/10

Exceptional

17 Jul 2026

Grant

Everything was good, except the handbasin drain had partially blocked and plug didn't work. Staff were very helpful in general. Impressive triple glazing kept room silent, which is great near the airport. A 4 minute walk to Hatton Cross tube, which is 1 stop away from Terminal 2 Heathrow. I enjoyed the full cooked breakfast.

8/10

Excellent

14 Jul 2026

Beryl

The service of the staff was excellent. The food in the restaurant & morning buffet was tasty, varied, appealing in appearance & taste. However, the Hilton Garden Inn we wanted to stay in was the one at Terminal 2 at physically at yhe airport. This hotel was 15 min. away from the airport & required a paid shuttle for the 5 of us, to get to/from the airport. We felt having both hotels with almost the same name was confusing & misleading for tourists. Though where we stayed was comfortable & clean with friendly, helpful staff, it was the convenience of being at the airport we wanted during our stay at Heathrow.

Family_with_children

10/10

Exceptional

13 Jul 2026

Saji

It was good

Family

10/10

Exceptional

12 Jul 2026

Steve

Great!

Family_with_children

6/10

Pleasant

11 Jul 2026

Katherine

Upon arrival: Water was pouring in from the ceiling into a bucket near the guest elevators. During check-in, there was a „hard sell” (asked 2x during check-in) for me to buy dinner and/or breakfast at the hotel. Room smelled like moth balls — never experienced this at a hotel. Carpet was shabby, door frame was worn/damaged, bathroom floor was stained/discolored with a boot-print a permanent part of the stain/discoloration. Black mold on the shower tiles. Hotel needs a total revamp and routine cleaning/maintenance plan. (I documented the issues with my phone.) When I checked out, the clerk asked me how my stay was and I told him about the problems. The clerk apologized and said he would credit me 20 British Pounds Sterling. This is not the level of quality I’ve experienced at other Radisson Hotels.

Family

6/10

Pleasant

05 Jul 2026

Valerie

Had no idea there were two Hilton Garden Inns at Heathrow😱 Of course we booked the wrong one but how stupid to have 2 hotels with the same name at one airport! Had to get a taxi to the right one and check in seemed a very slow and laborious process. Apart from that it was fine… bed very comfortable.

Friends_and_family Friends

10/10

Exceptional

05 Jul 2026

Judith

Perfect in every way! We had an early morning flight the next day, and this was the ideal place to stay since it was connected to Terminal 2. They even allowed us to keep a trolly in our room overnight to make transporting our luggage easier. We had a lovely dinner in the restaurant. Couldn’t have asked for a better experience. Would highly recommend!

Partner

4/10

Poor

03 Jul 2026

Debbie

Expensive for the standard of hotel
Why Hilton have two namesd hotels the same within fifteen minutes of each other and don’t mention it
Food expensive amd average
Shuttle bus a godsend worth the 7 pounds

Self

10/10

Exceptional

03 Jul 2026

Gregory

My husband and I like this hotel a lot. Conveniently picking up between the hotel and airport, only £7 each person . There is a nice restaurant and bar too.

Partner

8/10

Excellent

01 Jul 2026

Margaret

Rooms are clean & /C works.

Partner

6/10

Pleasant

29 Jun 2026

CHIEH-CHUN

Room is small and bath too old. Location is good to the airport.

Family

2/10

Poor

29 Jun 2026

Dom

Tried to check in at the correct hotel. Was told by desk staff they had no reservation for me and that I was probably at the other Hilton Garden Inn on other side of Heathrow. Spent 50 minutes on the hottest evening of the year after a full day at work walking with a suitcase, then taking the tube, then trying to find the entrance to the other Hilton Garden Inn at Terminal Three. Was told by desk staff there that they had no reservation for me either. I asked them to call Hilton Garden Inn at Hatton Cross - who, on reply, said they did have my reservation! Then had to spend another half an hour in the heat getting back to the original hotel I'd booked and tried to check in to. Embarrassingly poor customer service - and not how I wanted to - or expected to - spend my evening on a boiling hot London evening.

Self

10/10

Exceptional

29 Jun 2026

Katherine

The staff was incredible and thr hotel bar food was great. The rooms are a little worn but still had everything you could need, including a shuttle to the airport (though there is a cost).

10/10

Exceptional

27 Jun 2026

Sudharma

X

Family_with_children

10/10

Exceptional

27 Jun 2026

John

Great staff. Close to the airport and very accessible

Family

10/10

Exceptional

26 Jun 2026

Oscar

Amazing staff and within walking distance from the Hatton Cross stop-Piccadilly Line.

Family_with_children

10/10

Exceptional

25 Jun 2026

Dulce

The guy at the reception (I forgot his name) was very cordial and helpful. He helped us arrange for a cab early in the morning the next day to catch our flight. The room was clean and beds comfortable

Family_with_children

10/10

Exceptional

25 Jun 2026

Kenneth

Comfy bed, big rooms. Litle bit noice weddings in the lobby area

10/10

Exceptional

25 Jun 2026

Ronny

Had a one-night layover at this hotel. The service was excellent, with friendly, smiling, and helpful staff. The standard room was clean and comfortable, and the bed provided a great night’s sleep. Overall, it was a very pleasant stay, and I would happily stay here again.

Business

10/10

Exceptional

22 Jun 2026

Gerda

Was very close the Heathrow airport and the shuttle to the airport was very efficient.

Friends

6/10

Pleasant

20 Jun 2026

Nathan

Lifts not working correctly. Sometimes difficult to get through to reception. Most staff were nice and helpful apart from one. Small limited gym, and no amenities.

Partner

6/10

Pleasant

19 Jun 2026

Terry

Hotel booked a taxi transfer for us to Terminal 3. It never arrived and they just kept telling us to wait ! I cancelled the taxi after it was 14 minutes late. I booked another taxi myself. I have now discovered that I have been charged £25 for the taxi that didn’t show up ! I’m not happy !

Partner

10/10

Exceptional

18 Jun 2026

Michale

Near the tube, easy access to airport, great staff, comfortable room

Family

10/10

Exceptional

17 Jun 2026

Luka

Love the room and breakfast

Self

6/10

Pleasant

17 Jun 2026

Jen

On check in the person could not find our booking even though we showed the Wotif information. They found it when they used a drivers license to spell the surname.

6/10

Pleasant

16 Jun 2026

Milan

Clean and fine for the price

Partner

10/10

Exceptional

14 Jun 2026

Eric

Broken kettle.

10/10

Exceptional

13 Jun 2026

David

The price was much lower than the other Hilto at T2

Self

10/10

Exceptional

10 Jun 2026

Rachel

Very convenient for Heathrow.

Friends_and_family Family

10/10

Exceptional

09 Jun 2026

celso

We had a overnight stay while waiting for a flight, the hotel fullfilled perfectly our expectations.

Friends_and_family Family

8/10

Excellent

09 Jun 2026

Joanne

Walkable to the underground (Hatton Cross) for the free trip to Heathrow

8/10

Excellent

08 Jun 2026

Janice

The room is perfectly comfortable and includes an iron and ironing board which is helpful as well as a coffee maker. The bathroom has been nicely updated.
My only issue with the hotel is it has the exact same name as another Hilton Garden which is at Terminal 2 at Heathrow and I thought I had made a reservation at that hotel. I wish they would change the name enough so that people wouldn’t book the wrong hotel. Another woman made the same mistake as me and thankfully we were able to share a cab to get to this Hilton.

Self

8/10

Excellent

07 Jun 2026

John

The only issue we had was getting to/from the airport. There are TWO Hilton Garden Inns at LHR. Our Uber from London took us to the wrong one and it cost us 45 pounds to go between hotels with luggage. The bus service to/from LHR will run about 8 pounds per person but can be very crowded if you have a lot of luggage to haul. If you have many people in your party and a lot of luggage it might be worth booking the hotel adjacent to Terminal Two ?

As far as quietness (being by an airport) this location was the best I have ever stayed at ! They also have a decent restaurant and bar. The breakfast buffet is very good and worth the price.

Family

8/10

Excellent

06 Jun 2026

Shirley

Remarkably quiet, comfortable beds. We both slept well . Would happily stay again

Friends_and_family Family

8/10

Excellent

05 Jun 2026

Sailaja

This property is close to the airport, airport shuttle is not free. Carpet and the floor in bathroom looks very old. Overall ok hotel

Family_with_children

10/10

Exceptional

02 Jun 2026

Anna

so clean, lovely room and staff,

10/10

Exceptional

02 Jun 2026

Madeline

We have stayed in this hotel a few times, and its ideal for the airport, so close to the underground. We would highly recommend it.

Partner

8/10

Excellent

01 Jun 2026

Michele

We had a driver drop us off at the Hilton Garden Inn, London Heathrow. What we didn't know was there are 2 Hilton Garden Inns, London Heathrow. They are located specific to the Airport Terminals you want to fly out of. We were left at the wrong one. When I was making reservations it was not clear that I needed to include the Postal Code in order to tell a driver how to get us there. It caused lost time and another driver charge to take us to the correct one.
The hotel was excellent.

Family_with_children

8/10

Excellent

30 May 2026

Dr Jamshid

The beakfast was excellent, staff was helpful.

We would have prefered to have a tea/coffee maker and some water in the room.

The room was comfortable and well maintained.

Partner

10/10

Exceptional

29 May 2026

Daniel

The hotel is located very close to LHR and a Tube stop. Unfortunately, (not due to any fault of the hotel) the Tube stop was closed. Even so, it was very close to a convenient bus stop with a direct route to another Tube stop on the Elizabeth line. The staff was great and very helpful. The bar served good drinks and serviceable (hotel quality) food. It was nice that it was available as we had been traveling all day and didn't feel inspired to venture out when we got it (we did the next day). I'd stay there again if I needed to stay close to LHR.

Friends_and_family Family

10/10

Exceptional

29 May 2026

Peter

Clean nice hotel. The staff is very helpful. The breakfast was just ok. Nothing special. Otherwise everything is good.

Friends_and_family Family

10/10

Exceptional

27 May 2026

Karl

Location: Perfect for a quick stop over to catch a connection as hitel is attached to the airport. Hotel: Has a few dinning options. Rooms: Quiet, clean, and a good size for a stop over. Staff: Helpful.

Partner

4/10

Poor

26 May 2026

Pratixa

Close to the airport. However not worth the amount we paid for 1 night. Staff at check in were not friendly at all and made us regret booking with them immediately. Family room was very basic with 2 double beds. Did not honor our Hilton rewards since we booked thru Expedia.

Family

10/10

Exceptional

25 May 2026

Cristian

Breakfast was amazing. Highly recommend.

Business

10/10

Exceptional

25 May 2026

Adele

Room was clean very helpful staff also had lovely food at the restaurant

Family

10/10

Exceptional

24 May 2026

Shane

room clean, comfortable and a view in the afternoon of the landing planes ( ask for horse view) breakfast was great and so mostly were the staff

Partner

10/10

Exceptional

24 May 2026

Tamu

Spacious rooms, convenient shuttle system for airport hotels to the different terminals. I would definitely stay here again.

Self

10/10

Exceptional

24 May 2026

Jayne

Staff excellent- addressed all my needs

Self

10/10

Exceptional

22 May 2026

John

Fantastic Dinner and Breakfast !

Partner

8/10

Excellent

21 May 2026

Molly

Good for overnight layover in London. Note that there are Hilton Garden Inns at both Terminals 2 & 4, this is not clear in description of hotel.

Family

10/10

Exceptional

19 May 2026

Jacinta

As someone who often checks in late, I really enjoy the amenities. Having a little shop on site to sell drinks and snacks is very convenient. The all night gym is also great.

Self

6/10

Pleasant

19 May 2026

Bernadette

Lots of noise in the corridor which could be heard in the bedrooms. Need soft closing doors as sounded like doors were being slammed and disturbed us.

Friends_and_family Family

10/10

Exceptional

15 May 2026

Debra

Staff

Partner

10/10

Exceptional

15 May 2026

Marco

A very nice hotel. The hotel is positioned near the runway but you will not hear any aircraft. Worked at the night and slept during the day. Good bed. Nice and very friendly staff.

Business

8/10

Excellent

14 May 2026

Stephen Kent

The restaurant was good for dinner and breakfast.

Self

8/10

Excellent

13 May 2026

Carolyne

Lovely quiet room on top floor with lovely bed linen. Unfortunately there was working being done on the next room( loud banging) from 8am but fortunately I was awake and in the shower.

2/10

Poor

11 May 2026

Mary

Unbelievably disappointing.
There is no “free shuttle” as advertised.
The shuttle only runs every few hours & is not free. When I called the hotel for support, I was met with rude, snarky responses and ZERO help. Staff intermittently texted, but, never offered any genuine support, always after the fact. They then called the phone in my room after 9PM, when I was trying to sleep, to tell me they would offer a free shuttle ride back to the airport in the morning, but, it would leave too late (id already told them this via text) I had to pay nearly €50 each way.. for a room I was in for less than 8 hours. Incredibly frustrating & a HUGE waste of hard earned money. Horrible night

Self

10/10

Exceptional

11 May 2026

Angela

Nice hotel for a long layover. Use the digital key to go straight to your room without a wait. Only wish the airport shuttle was free and more frequent. I’m a gold member and didn’t get my perks since I used the digital key though.

Partner

8/10

Excellent

10 May 2026

David

Good for a one night stay pre aeroplane journey from Heathrow

Partner

10/10

Exceptional

08 May 2026

Anthony

Very handy airport stop over hotel , clean rooms , everything you need, and generous sized ensuite bathroom , really enjoyed the food restaurant and bar area in the evening while unwinding with sports channels to watch , good selection of beverages and evan a handy shop,
My only downside is that sometimes noise levels in the corridors effected by people coming and going but it's an airport hotel so is understandable , otherwise very happy sleeper 😊😊👍👍

Self

10/10

Exceptional

05 May 2026

Patricia

The only thing I would say is the pillows were too soft I couldn’t get comfortable. Apart from that food and staff were lovely.

Partner

10/10

Exceptional

04 May 2026

George

Outside areas had cups and lids still on the tables at 10pm.
In all fairness there was a rugby crowd this weekend and were “festive” until late.
Well behaved. Nice people!
3 minute walk from the station!
Awesome!

Family

8/10

Excellent

03 May 2026

Layla

The restaurant food was superb. Great staff.

Self

10/10

Exceptional

28 Apr 2026

Patricia

Clean room nice dining area

Family

10/10

Exceptional

26 Apr 2026

Adrian

After a mistake on my part double booking or room, the Check In staff were fantastic and sorted the problem out without any issues. Also the breakfast is fantastic.

Partner

10/10

Exceptional

25 Apr 2026

Anthony

It was hard to find as there are 2 hotels of the same name at the airport.

Partner

10/10

Exceptional

24 Apr 2026

Paul

Good selection of food for breakfast. Room pretty standard but good enough to sleep. Staff super helpful and good location to tube station to head to Heathrow for a flight. Stay here lots and its price, location and amenities are well worth it.

Friends_and_family Family

8/10

Excellent

22 Apr 2026

Godwin Kujo

Loved the bar service

Family_with_children

8/10

Excellent

21 Apr 2026

Carolyne

Hotel on perimeter of Airport but can be accessed via Hoppa bus shuttle.

Self

8/10

Excellent

19 Apr 2026

Paul

Close to Heathrow airport, 1 underground stop and then 5-7 minute walk. Decent sized room. Friendly and efficient staff.

Self

10/10

Exceptional

19 Apr 2026

Ashley

Less than a ten-minute walk from the nearest underground station. Incredibly easy to access. Very easy to get to our terminal the next morning. Restaurant was good and the staff was helpful.

Family_with_children

10/10

Exceptional

19 Apr 2026

Geoff

This was a mistake. I thought I had booked the other Garden Inn hotel at terminal 2. However the transfers were easy and accessible and the hotel was great. I will make the same mistake again.

Partner

10/10

Exceptional

18 Apr 2026

Victoria

Very clean room and very attentive staff!! Local to places too!

10/10

Exceptional

17 Apr 2026

Chris

Great overnight stop off for work. Easy access and great quality food / amenities.

I will book again when in the area

Self

8/10

Excellent

14 Apr 2026

Markus

Aamiainen oli hyvä. Alakerran ravintola oli hyvä.

8/10

Excellent

13 Apr 2026

Jennifer

Outdated and tired feeling facilities. Front desk staff were kind and informative, but pushed buying meal tickets. Cleaning lady was talking on her phone extremely loud very early in the morning. I peaked out the door and she was in the room directly across the hall from me talking. The room was definitely sufficient for one night. We did not eat in the restaurant but ordered room service. The food was OK.

Family

8/10

Excellent

11 Apr 2026

Morag

Clean room/lovely staff. Had early flight so didn't get to have breakfast at the hotel

Self

8/10

Excellent

09 Apr 2026

Chinah

Clean room, friendly staff, great breakfast buffet. The bed is a bit stiff, and the shower was messy with only a partial, moveable glass divider to try to keep the water in the tub, but the water still got everywhere. But the location is definitely convenient for flying out of Heathrow.

Family

8/10

Excellent

08 Apr 2026

YUKA

The hotel was comfortable. The name is confusing - there is one at the terminal 2 which I thought was this one. It is not. Otherwise, one tube stop away from Heathrow. There are also dedicated bus service.

Self

10/10

Exceptional

06 Apr 2026

Preeta

Great hotel for the airport, wonderful start to your holiday!

8/10

Excellent

05 Apr 2026

Sonja

We paid 27 pounds for a cab from the airport to the hotel. Later found that Hatton cross station is a 5 min walk away on a sidewalk and brings you to the airport or from for free with a tap credit/debit card (use going in and leaving). Took metro to Piccadilly for a bus tour. The dining experience was good. As I’m lactose intolerant the waiter double checked ingredients and was super nice about it. Breakfast was more than sufficient. Nice staff. Some groceries available across the metro station . Bar a little noisy for us but husband has a hearing aid. Would go again.

2/10

Poor

04 Apr 2026

Christopher

Probably the worst stay I have ever had at a hotel. Service was awful, when needing assistance staff were rude. Seriously avoid at all costs.

8/10

Excellent

30 Mar 2026

Mark

Breakfast was fantastic. One of the best ever. Bed was not as comfortable as expected. Room overall was clean and staff attentive

Friends_and_family Family

6/10

Pleasant

30 Mar 2026

Khushminder

Breakfast was good. Room was pretty basic. Staff knowledgeable. I wish they had a free shuttle to airport but they did not.

Family_with_children

6/10

Pleasant

29 Mar 2026

Heather

We picked this hotel because it was close to the airport. Stayed one night and had a morning flight. Room was adequate and clean. The bathroom was awkward and very small.

Family

10/10

Exceptional

24 Mar 2026

jessica

Good price for modern style room

10/10

Exceptional

19 Mar 2026

Stephanie

The staff were so good. I travelled with elderly parents and they helped with our luggage.

Friends_and_family Family

4/10

Poor

18 Mar 2026

sarah

The shower did not work, only towels for 1 person in a double room, food cold and mediocre at best.Acoustics Pauling .My husband and I could hear all the conversation in the next room .We were in room 402.No water in the room or fridge.
Had good experience of Hilton in other pats of the world but sadly not here

10/10

Exceptional

16 Mar 2026

Caroline

Great location for a ore flight stay over

Friends_and_family Family

10/10

Exceptional

12 Mar 2026

Eleanor

The staff where helpful and very accommodating when I arrived exhausted. The Breakfast buffet was exceptional.

Self

6/10

Pleasant

10 Mar 2026

Lee

Hotel & Room was nice, clean, spacious.
The breakfast was good, but not worth £18. Having to also pay £18 for the car park as a paying guest was unexpected, not mentioned anywhere prior to booking. Having queried this with staff, the parking would have been free had I booked direct and not via hotels.com!

Self

10/10

Exceptional

08 Mar 2026

SUSAN

stayed several times always great

Family

10/10

Exceptional

28 Feb 2026

Claire

Staff were great. The omelette genius at breakfast was incredible and really friendly.

Friends_and_family Family

10/10

Exceptional

28 Feb 2026

Helene

Check-in staff and room is always of a reliable standard.

Self

8/10

Excellent

27 Feb 2026

shoshana

Staff was friendly.

Friends

10/10

Exceptional

22 Feb 2026

Cathy

Lovely staff and comfortable room.

8/10

Excellent

18 Feb 2026

Herman Valdemar

Nice, clean room. Helpful staff. Great airport-shuttle that showed up on time. Good, big and comfy bed. Large bathroom with a good shower. Extra-points for AC. Although our stay was a bit interrupted having to check out less than 12 hours after arriving due to an early flight from Heathrow, everything went really smooth and the hotel was perfect with its proximity to the aiport. Hopefully, we will get to try more of the amenities another time. We also got a complementary room upgrade from a staff member whom I believe is named Mohammad

Partner

10/10

Exceptional

16 Feb 2026

Ian

A perfect hotel experience. Great staff with a good, friendly, efficient attitude. Spacious room, spotlessly clean, modern amenities, comfortable bed. Wonderful.

Leisure Self