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DoubleTree by Hilton Hotel London Heathrow Airport

London · United Kingdom

Bath Road, 745View location

8.0/10Excellent1,000 Reviews
Cleanliness8.4/108.4
Service8.2/108.2
Comfort8.0/108.0
Condition7.8/107.8
Neighborhood7.0/107.0
Amenities7.6/107.6
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  • Business hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About DoubleTree by Hilton Hotel London Heathrow Airport

DoubleTree by Hilton London Heathrow Airport offers perfect rooms for all travelers flying to or from Heathrow as well as staying on business. Located off the A4 Bath Road, we're three miles from Heathrow Airport Terminals 2 and 3. Heathrow Hoppa bus is available on a schedule.

Situated on the Piccadilly line, Hatton Cross and Hounslow west tube Stations are 1. 2 miles from the hotel and offer direct service to central London in around 30 minutes.

Feel at home in a comfortable, air-conditioned guest room including complimentary WiFi, a well-lit work area and flat-screen TV with Freeview channels. Stay productive in the 24-hour business center and plan an event for up to 70 people in one of the 6 meeting rooms with natural daylight.

Energize with the latest exercise equipment in the complimentary 24-hour fitness center. Unwind with a drink in the relaxed sports bar, before enjoying a meal in the Touchdown restaurant.

Read more about this hotelShow less

With a stay at DoubleTree by Hilton London Heathrow Airport in Hounslow (Cranford), you'll be within a 15-minute drive of Windsor Castle and Twickenham Stadium. This hotel is 9.8 mi (15.8 km) from Wembley Stadium and 11.4 mi (18.3 km) from Hyde Park.

Stay in one of 200 guestrooms featuring LED televisions. Complimentary wired and wireless internet access is available. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and irons/ironing boards.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Hounslow? This hotel has 3240 square feet (301 square meters) of space consisting of conference space and 7 meeting rooms.

A roundtrip airport shuttle is provided for a surcharge at scheduled times, and self parking (subject to charges) is available onsite.

Popular amenities

Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Gym
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 2:00 PM
Check-in until anytime
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No cribs (infant beds) available LGBTQIA+ friendly Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-out is available Cashless transactions are available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)

Important information

  • You need to know
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Cashless payment methods are available for all transactions.
    • Contactless check-out is available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Cashless transactions are available
    • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately GBP 17.00 per person
    • Airport shuttle fee: GBP 6.80 per person (one way)
    • Self parking fee: GBP 15.00 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Hindi

    German

    Arabic

    Russian

    Portuguese

    Slovak

    English

    Italian

    Polish

    French

    Dutch

    Spanish

Nearby attractions

Airport Bowl 1.5 km / 0.9 mi
Twickenham Stadium 6.8 km / 4.2 mi
Royal Botanic Gardens, Kew 8.3 km / 5.2 mi
Kempton Racecourse 8.8 km / 5.5 mi
Brunel University 9.3 km / 5.8 mi
River Thames 10.6 km / 6.6 mi
Ealing Broadway Shopping Center 10.8 km / 6.7 mi
Hampton Court 11 km / 6.8 mi
Hampton Court Palace 11.6 km / 7.2 mi
Richmond Park 14 km / 8.7 mi
Eventim Apollo 14.5 km / 9 mi
Thorpe Park 14.9 km / 9.3 mi
Olympia Events 15.4 km / 9.6 mi
Kensington High Street 15.5 km / 9.6 mi
Westfield London Shopping Centre 15.6 km / 9.7 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of construction: 2008
  • Year of most recent renovation: 2008
  • Total number of rooms: 200
  • Number of floors (main building): 5
  • Twin rooms: 29
  • Double rooms: 150
  • Suites
  • Family rooms
  • Accessible rooms: 10
  • Connecting rooms
  • hotel
  • American Express
Show 68 more facilities & services
  • Diners Club
  • MasterCard
  • Visa
  • Maestro
  • Visa Electrón
  • City centre
  • Bus/Train station
  • Nearest Bus / Metro Stop
  • Golf course
  • Wheelchair-accessible
  • Car park
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Mobile phone coverage
  • Wired Internet
  • Wi-fi
  • Airport ShuttleExtra charge
  • Room service
  • Laundry service
  • LaunderetteExtra charge
  • Day-care centre
  • Multilingual staff
  • 24-hour securityExtra charge
  • Bellboy serviceExtra charge
  • Air conditioning in public areas
  • Smoke detector
  • Hotel safeExtra charge
  • Currency exchange facilities
  • Cloakroom
  • Lift access
  • Newspaper stand
  • ConciergeExtra charge
  • Gym
  • NewspapersExtra charge
  • Luggage room
  • Clothes dryer
  • Towels and bed linenExtra charge
  • Café
  • BarExtra charge
  • Restaurant
  • Smoking areaExtra charge
  • Highchairs
  • Banquet hall
  • Breakfast room
  • Conference room
  • Meeting room: 7
  • Printer
  • Business centre
  • Audio-visual equipment rentalExtra charge
  • Fax
  • Kids’ clubExtra charge
  • Game roomExtra charge
  • Breakfast
  • Breakfast buffet
  • Continental breakfast
  • Buffet lunch
  • À la carte lunch
  • Set menu lunch
  • Buffet dinner
  • À la carte dinner
  • Set menu dinner
  • Special dietary options
  • Snacks
  • Non-smoking establishment
  • Fitness
  • Bowling alley
  • Putting green
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

HB

Half Board

Usually includes breakfast and one additional meal.

AI

All Inclusive

Meals and selected drinks/services may be included.

DB

Buffet Breakfast

This meal plan may be available depending on the selected room/rate.

RO

Room Only

Accommodation only. Meals are usually not included.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    DoubleTree by Hilton Hotel London Heathrow Airport

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE GUEST ROOM KING BEDDOUBLE • GUEST ROOM KING BED • 1 Bedroom • 21 m²DBL.GR-KG
    DOUBLE GUEST ROOM KING BEDPhoto unavailable8 photos

    Room overview

    Non-smoking room
    Room size
    21 m²
    Occupancy
    Guests: 1–3 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    GUEST ROOM KING BED

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Individually adjustable air conditioning
    • Tea and coffee making facilities
    • Internet access
    • Radio
    • TV
    • Hairdryer
    • Centrally regulated air conditioning
    • Safe
    Show all 10 amenities
    • Toiletries
    • Trouser press

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    DoubleTree by Hilton Hotel London Heathrow Airport

    DOUBLE GUEST ROOM KING BED

    Room photos

    8 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    21 m²
    Occupancy
    Guests: 1–3 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    GUEST ROOM KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.GR-KG

    Room amenities

    • Individually adjustable air conditioning
    • Tea and coffee making facilities
    • Internet access
    • Radio
    • TV
    • Hairdryer
    • Centrally regulated air conditioning
    • Safe
    • Toiletries
    • Trouser press

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin SUPERIOR KING BEDDouble or Twin • SUPERIOR KING BED • 1 Bedroom • 21 m²DBT.KG-SU
    Double or Twin SUPERIOR KING BEDPhoto unavailable13 photos

    Room overview

    Non-smoking room
    Room size
    21 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width, 2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    Double or Twin
    View / characteristic
    SUPERIOR KING BED

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Internet access
    • Bathrobes
    • Toiletries
    • TV
    • Hairdryer
    • Safe
    • Centrally regulated air conditioning
    • Tea and coffee making facilities

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    DoubleTree by Hilton Hotel London Heathrow Airport

    Double or Twin SUPERIOR KING BED

    Room photos

    13 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    21 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width, 2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    Double or Twin
    View / characteristic
    SUPERIOR KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.KG-SU

    Room amenities

    • Internet access
    • Bathrobes
    • Toiletries
    • TV
    • Hairdryer
    • Safe
    • Centrally regulated air conditioning
    • Tea and coffee making facilities

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM DELUXE QUEEN BEDFAMILY ROOM • DELUXE QUEEN BED • 1 Bedroom • 24 m²FAM.DX-QN
    FAMILY ROOM DELUXE QUEEN BEDPhoto unavailable8 photos

    Room overview

    Non-smoking room
    Room size
    24 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 2
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    FAMILY ROOM
    View / characteristic
    DELUXE QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Centrally regulated air conditioning
    • Safe
    • Tea and coffee making facilities
    • Internet access
    • Radio
    • Toiletries
    • TV
    • Hairdryer

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    DoubleTree by Hilton Hotel London Heathrow Airport

    FAMILY ROOM DELUXE QUEEN BED

    Room photos

    8 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    24 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 2
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    FAMILY ROOM
    View / characteristic
    DELUXE QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.DX-QN

    Room amenities

    • Centrally regulated air conditioning
    • Safe
    • Tea and coffee making facilities
    • Internet access
    • Radio
    • Toiletries
    • TV
    • Hairdryer

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT STANDARDAPARTMENT • STANDARDAPT.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    DoubleTree by Hilton Hotel London Heathrow Airport

    APARTMENT STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    DoubleTree by Hilton Hotel London Heathrow Airport

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE QUEEN BEDDOUBLE • DELUXE QUEEN BED • 1 Bedroom • 25 m²DBL.DX-QN
    DOUBLE DELUXE QUEEN BEDPhoto unavailable8 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    DELUXE QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Safe
    • Trouser press
    • Toiletries
    • Individually adjustable air conditioning
    • Centrally regulated air conditioning
    • Tea and coffee making facilities
    • Internet access
    • Radio
    Show all 10 amenities
    • TV
    • Hairdryer

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    DoubleTree by Hilton Hotel London Heathrow Airport

    DOUBLE DELUXE QUEEN BED

    Room photos

    8 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    DELUXE QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-QN

    Room amenities

    • Safe
    • Trouser press
    • Toiletries
    • Individually adjustable air conditioning
    • Centrally regulated air conditioning
    • Tea and coffee making facilities
    • Internet access
    • Radio
    • TV
    • Hairdryer

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN GUEST ROOMTWIN • GUEST ROOMTWN.GR-1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    GUEST ROOM

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    DoubleTree by Hilton Hotel London Heathrow Airport

    TWIN GUEST ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    GUEST ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.GR-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN AccessibleTWIN • Accessible • 1 Bedroom • 21 m²TWN.H6-1
    TWIN AccessiblePhoto unavailable4 photos

    Room overview

    Non-smoking room
    Room size
    21 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Centrally regulated air conditioning
    • Internet access
    • Radio
    • TV
    • Hairdryer
    • Trouser press
    • Toiletries
    • Wheelchair-accessible
    Show all 11 amenities
    • Safe
    • Individually adjustable air conditioning
    • Tea and coffee making facilities

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    DoubleTree by Hilton Hotel London Heathrow Airport

    TWIN Accessible

    Room photos

    4 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    21 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.H6-1

    Room amenities

    • Centrally regulated air conditioning
    • Internet access
    • Radio
    • TV
    • Hairdryer
    • Trouser press
    • Toiletries
    • Wheelchair-accessible
    • Safe
    • Individually adjustable air conditioning
    • Tea and coffee making facilities

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    DoubleTree by Hilton Hotel London Heathrow Airport

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE GUEST ROOM QUEEN BEDDOUBLE • GUEST ROOM QUEEN BED • 1 Bedroom • 23 m²DBL.GR-QN
    DOUBLE GUEST ROOM QUEEN BEDPhoto unavailable10 photos

    Room overview

    Non-smoking room
    Room size
    23 m²
    Occupancy
    Guests: 1–3 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    GUEST ROOM QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Trouser press
    • Toiletries
    • Hairdryer
    • TV
    • Radio
    • Internet access
    • Tea and coffee making facilities
    • Centrally regulated air conditioning
    Show all 10 amenities
    • Individually adjustable air conditioning
    • Safe

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    DoubleTree by Hilton Hotel London Heathrow Airport

    DOUBLE GUEST ROOM QUEEN BED

    Room photos

    10 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    23 m²
    Occupancy
    Guests: 1–3 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    GUEST ROOM QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.GR-QN

    Room amenities

    • Trouser press
    • Toiletries
    • Hairdryer
    • TV
    • Radio
    • Internet access
    • Tea and coffee making facilities
    • Centrally regulated air conditioning
    • Individually adjustable air conditioning
    • Safe

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN AccessibleTWIN • AccessibleTWN.H6

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    DoubleTree by Hilton Hotel London Heathrow Airport

    TWIN Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXEDOUBLE • DELUXEDBL.DX

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    DoubleTree by Hilton Hotel London Heathrow Airport

    DOUBLE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN GUEST ROOMTWIN • GUEST ROOM • 1 Bedroom • 21 m²TWN.GR
    TWIN GUEST ROOMPhoto unavailable7 photos

    Room overview

    Non-smoking room
    Room size
    21 m²
    Occupancy
    Guests: 1–3 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    GUEST ROOM

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Trouser press
    • Toiletries
    • Safe
    • Individually adjustable air conditioning
    • Centrally regulated air conditioning
    • Tea and coffee making facilities
    • Internet access
    • Radio
    Show all 10 amenities
    • TV
    • Hairdryer

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    DoubleTree by Hilton Hotel London Heathrow Airport

    TWIN GUEST ROOM

    Room photos

    7 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    21 m²
    Occupancy
    Guests: 1–3 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    GUEST ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.GR

    Room amenities

    • Trouser press
    • Toiletries
    • Safe
    • Individually adjustable air conditioning
    • Centrally regulated air conditioning
    • Tea and coffee making facilities
    • Internet access
    • Radio
    • TV
    • Hairdryer

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM CONNECTING ROOMFAMILY ROOM • CONNECTING ROOM • 1 Bedroom • 24 m²FAM.CM-1
    FAMILY ROOM CONNECTING ROOMPhoto unavailable7 photos

    Room overview

    Non-smoking room
    Room size
    24 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 2
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    FAMILY ROOM
    View / characteristic
    CONNECTING ROOM

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Centrally regulated air conditioning
    • Hairdryer
    • TV
    • Radio
    • Internet access
    • Tea and coffee making facilities
    • Individually adjustable air conditioning
    • Safe
    Show all 11 amenities
    • Toiletries
    • Bathrobes
    • Trouser press

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

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    DoubleTree by Hilton Hotel London Heathrow Airport

    FAMILY ROOM CONNECTING ROOM

    Room photos

    7 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    24 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 2
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    FAMILY ROOM
    View / characteristic
    CONNECTING ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.CM-1

    Room amenities

    • Centrally regulated air conditioning
    • Hairdryer
    • TV
    • Radio
    • Internet access
    • Tea and coffee making facilities
    • Individually adjustable air conditioning
    • Safe
    • Toiletries
    • Bathrobes
    • Trouser press

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE KING BEDDOUBLE • DELUXE KING BED • 1 Bedroom • 28 m²DBL.DX-KG
    DOUBLE DELUXE KING BEDPhoto unavailable10 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Toiletries
    • Safe
    • Individually adjustable air conditioning
    • Centrally regulated air conditioning
    • Tea and coffee making facilities
    • Internet access
    • Radio
    • TV
    Show all 10 amenities
    • Hairdryer
    • Trouser press

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    DoubleTree by Hilton Hotel London Heathrow Airport

    DOUBLE DELUXE KING BED

    Room photos

    10 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-KG

    Room amenities

    • Toiletries
    • Safe
    • Individually adjustable air conditioning
    • Centrally regulated air conditioning
    • Tea and coffee making facilities
    • Internet access
    • Radio
    • TV
    • Hairdryer
    • Trouser press

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR KING BEDDOUBLE • SUPERIOR KING BEDDBL.KG-SU

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR KING BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    DoubleTree by Hilton Hotel London Heathrow Airport

    DOUBLE SUPERIOR KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about DoubleTree by Hilton Hotel London Heathrow Airport

8.0
Excellent
1,000 Reviews
Cleanliness
8.4 /10
Service
8.2 /10
Comfort
8.0 /10
Condition
7.8 /10
Neighborhood
7.0 /10
Amenities
7.6 /10
100 reviews shown
10/10
Exceptional
07 Jan 2025
Kimberly
Heathrow T5 was wonderful!
8/10
Excellent
25 Dec 2024
Sharif
Very close to LHR. Space is always problem in London. Staff tries their best.
Leisure Family
10/10
Exceptional
23 Dec 2024
Mariah
Great.
Leisure Partner
8/10
Excellent
11 Dec 2024
John
As it happens we did not stay at the Double Tree property but were moved to the Terminal 5 Hilton. We have not real complaints except for the fact that the food was very expensive (although it was good too).

Thank you.
8/10
Excellent
20 Nov 2024
Shakira
Surroundings not so good
Leisure Friends
2/10
Poor
17 Nov 2024
WILLARD
This prop
10/10
Exceptional
14 Nov 2024
Richard
Great stay - very comfortable.
8/10
Excellent
10 Nov 2024
Christopher
Hotel moved me to an alternative hotel near T5 and informed me via a message through Expedia. Not as convenient having arrived at T2 and cost me quite a lot extra for a taxi when travelling with a small child. Too much faff to get to T5 and then the hotel on the hotel hoppa buses. The hotel I ended up staying in was perfectly adequate.
Business_and_leisure Family_with_children
10/10
Exceptional
04 Nov 2024
Milagros
Everything is good
Leisure Family
4/10
Poor
01 Nov 2024
Caroline
We were extremely rushed during check in. Shuttle service was a big reason we booked this hotel and did not realize how much it would cost us. We were under the impression it was included. We should have taken an Uber or taxi with the 2 of us, as the cost per person had added up. I would recommend this hotel mention the specific cost when providing times for the shuttle.
Family
6/10
Pleasant
27 Oct 2024
Michael

Mind the shower!!

I fell in the shower because the tub was like an ice skating rink. No bath mat available but afterwords it did say beware not to slip and go ask front desk for a mat. So they are aware it’s a problem but haven’t really solved it. Luckily I didn’t rebreak my ribs from two months ago. Hotel staff very unfriendly as well.
Friends_and_family Family
6/10
Pleasant
23 Oct 2024
Vinay Kant

Average hotel

Poorly maintained, the bathroom sink drain faulty. The AC temperature control light was very bright and disturbing.
Overall very average hotel.
Partner
4/10
Poor
22 Oct 2024
Deborah A
Very disappointed that no shuttle service to Terminal 4 Heathrow. Ad said shuttle service to airport. It did not say “except terminal 4”!
Partner
10/10
Exceptional
22 Oct 2024
Judith
Everything was perfect. The property, the hospitality and the food were delicious!!!
Leisure Family
10/10
Exceptional
20 Oct 2024
SATWINDER
It was comfortable. The breakfast was delicious as usual
Friends_and_family Family
6/10
Pleasant
15 Oct 2024
Siobhan
I would not recommend staying here. The hotel is very outdated and the staff were all very rude. The meals were below average in the restaurant but we didn’t feel safe walking in the area to find another option. We walked to the tescos across the street and came across some very suspicious people which made us feel very uncomfortable. I couldn’t wait to leave.
8/10
Excellent
05 Oct 2024
Iona
Toilet didn't flush properly. Bed very comfortable. Food good.
Self
10/10
Exceptional
03 Oct 2024
Amber
Very nice hotel friendly staff and the breakfast was good. Close to the bus, but we preferred to Uber to the train station (about 10 minutes) to save time. Close to the airport. The gym is small but very nice.
Leisure Partner
10/10
Exceptional
02 Oct 2024
Denis
Bathroom sink was cracked badly and needs replacing.
Business_and_leisure Partner
6/10
Pleasant
01 Oct 2024
Jennie
A bit overpriced for the accommodations
Leisure Family
10/10
Exceptional
30 Sep 2024
sharon
Great staff and bar tenders
Business_and_leisure Family
2/10
Poor
29 Sep 2024
Varun
The bathroom door handed was not working properly, the television frame was tilted(photo attached), the staff was unprofessional (our checkout is at 12noon but at 1030 housekeeping started knocking and saying you have a checkout at 12noon, what time are we leaving) I have time till 12 then what’s the rush! I swear doubletree is struck out of my stay list forever. I have taken Marriott membership and I am now their gold elite member. If you need evidence, will share if required
Partner
8/10
Excellent
26 Sep 2024
Diane
We liked the proximity to Heathrow
10/10
Exceptional
24 Sep 2024
Sudhir
I don’t know the area well . There is limited dining facility but for one or two nights it is adequate.
Leisure Partner
10/10
Exceptional
21 Sep 2024
NEIL

Reliably good and great warm cookies

Reliably good and great warm cookies
Partner
2/10
Poor
20 Sep 2024
Talath
Old hotel, needs major update. Expensive for poor standard and lack of amenities, dirty.
Leisure Family
10/10
Exceptional
17 Sep 2024
Sarai

USA lady

Had a wonderful stay . Very helpful staff . Great food
Partner
8/10
Excellent
15 Sep 2024
Taylor
I've stayed here twice, two years apart - for the convenience of the Hotel Hoppa shuttle. The hotel is clean, the staff is nice and the on site restaurant is pretty good. They have a couple vending machines stocked with essentials which is great the night before travel.
Leisure Self
6/10
Pleasant
15 Sep 2024
June
The airport shuttle was convenient. Room was ok, sofa was worn. With this hotel being part of the hilton name. i don;t believe a Hilton would stay there.
Leisure Family
4/10
Poor
14 Sep 2024
Christine

Hairy

The sheets and pillow cases clearly weren’t changed and were dirty. There was hair all over them.
8/10
Excellent
12 Sep 2024
Dilpreet
Bed was sagging in the middle, didn't sleep well.
Business_and_leisure Self
10/10
Exceptional
10 Sep 2024
Laree
Professional, helpful staff. On-site restaurant was a plus. Comfy bed.
Leisure
6/10
Pleasant
05 Sep 2024
Larry
Good location for transit to and from LHR
Staff in housekeeping, lounge and restaurant were excellent yet front desk staff cold and indifferent.
Leisure Partner
8/10
Excellent
04 Sep 2024
Monica
Great location near the airport
Leisure Self
8/10
Excellent
04 Sep 2024
Fazalullah
Overall it is good
Business_and_leisure Family
8/10
Excellent
03 Sep 2024
Khaja
Good staff and free parking
10/10
Exceptional
02 Sep 2024
John
convenient for hotel, no problems
Leisure Family_with_children
10/10
Exceptional
27 Aug 2024
adeel
Great place!
6/10
Pleasant
23 Aug 2024
Karla
Comfy beds , cleaningles okay , very poor customer service.
Self
6/10
Pleasant
21 Aug 2024
Maria

Dirty place

All carpets were very dirty and torn. The place is dated.
Partner
8/10
Excellent
18 Aug 2024
Umar
Would have been five stars had there been a small fridge in the room as well as complimentary breakfast given that the room rate isnt cheap. Otherwise its good parking and cleanliness wise.
Leisure Family
8/10
Excellent
18 Aug 2024
Dalbir

Stay at the Hilton Double Tree

Stayed at this hotel before and it always delivers on quality and value .
Friends_and_family Family
8/10
Excellent
17 Aug 2024
Mandovi
We stayed here just for a night for its location near the airport. We had to get to the airport early in the morning. We checked in at 10pm and checked out at 6am the following morning. It was hard for me to comment on all the amenities. The room was spacious and clean. The bathroom was nice. The airport hopper bus stops right in front of the hotel. The room had coffee machine. That's pretty much all we needed, and we got that. I believe the hotel serves breakfast, which we didn't have the opportunity to avail.
Leisure Family
10/10
Exceptional
13 Aug 2024
Neeraj
Very good and very clean.
Leisure Family
2/10
Poor
12 Aug 2024
yaron
The staff were great the hotel condition was very poor. Mold smell and stuffy.
Leisure Family
2/10
Poor
11 Aug 2024
Manuel

Bad experience

i had a terrible experience at the hotel air-condition in my room wasn't working properly. Our room temperature was 25c constant overnight couldn't sleep at all reported to reception asked of they could swap our room no chance. weather was really hot outside i was expecting a decent stay had booked for 2 nights. I was expecting a very good service unfortunately was disappointed.
Friends_and_family Family
8/10
Excellent
11 Aug 2024
Jennifer
You should let people know that there’s a £50 deposit requirement to avoid confusion even if you get your money back
6/10
Pleasant
11 Aug 2024
Omobola
Not awesome but not bad at the same time. They also need to let people know you have to pay £50 deposit.
Leisure Family_with_children
8/10
Excellent
10 Aug 2024
John
Frustrated getting taxi assistance from the desk clerk
8/10
Excellent
10 Aug 2024
Navdeep
everything good
6/10
Pleasant
05 Aug 2024
ann
Check in was LONG. one person working and she was only interested in going to a meeting. After check in my husband went to inquire about something and the person working was busy goofing off with another person.
Friends_and_family Family
10/10
Exceptional
05 Aug 2024
Venkateswara
Good place near Heathrow. Airport shuttle available for a price
Leisure
4/10
Poor
03 Aug 2024
Kelly

Lovely entrance shame about the bedroom

The entrance area and bar/restaurant are lovely very high standard, the bedroom was a let down, cracked floor tiles in bathroom, shower cubicle leaked, stains on carpets and the carpet is all ripped very dated compared to the entrance area and I had to leave a £50 deposit and show ID on arrival which I wasn’t informed about
Friends_and_family Family
10/10
Exceptional
02 Aug 2024
William
Great customer service. Thank you
4/10
Poor
31 Jul 2024
vanessa
The staff were great but the property is very much lacking
8/10
Excellent
31 Jul 2024
Stefan
Ot was fine. Bed was awful and air would not adjust. Staff was excellent.
10/10
Exceptional
30 Jul 2024
Sarah
Very clean with good amenities. Breakfast was a bit pricey for what it was.
Family_with_children
6/10
Pleasant
28 Jul 2024
Islam
Not particularly smiley jolly staff
Bathroom tired washbasin cracked
Carpets tired
Leisure Family
10/10
Exceptional
27 Jul 2024
Dr. Bruce
Xxx
Leisure Partner
8/10
Excellent
26 Jul 2024
Donald
Professional friendly staff, Rooms were clean and breakfast was good enough.
Leisure Family
8/10
Excellent
25 Jul 2024
Stephanie
The property was near the airport but didn’t hear the planes. Near to Windsor.
Leisure Family_with_children
4/10
Poor
25 Jul 2024
Patrick
Reception was rude. Rooms are VERY small.
Leisure Partner
6/10
Pleasant
22 Jul 2024
Violeta
At checkin there was only one flustered agent. There was about 15 parties checking in at the same time.

The room was on the first floor so a bit noisy, but I didn't really care about that since it was only for one night. The carpeting was dirty and there was an odd smell in the room. The window didn't open so I couldn't get the smell out. About an hour after arriving, the smoke alarm was blaring. Most guests went down to the lobby waiting for directions. The employees did not explain what was happening. Guests informed each other that there was an incident in the kitchen and that things were safe.

A big plus with this hotel is the airport shuttle (6 pounds) and there being a decent restaurant in it since there is not much in the area.
Leisure Friends
6/10
Pleasant
22 Jul 2024
Abraham
Good
Leisure Family_with_children
8/10
Excellent
21 Jul 2024
Usman
Close to the airport for early flights wuth shuttle available every 10-15 minutes
Leisure Family
8/10
Excellent
17 Jul 2024
Richard
Nice place, clean rooms. Airport bus shuttle £7 handy. convenient location 15 min to heathrow. Confirm sofa bed as it was more for a child only. They did move us to a room with two twin beds. Nice staff & good breakfast buffet. Good fish & chips in restaurant .
Leisure Family
10/10
Exceptional
17 Jul 2024
HAYLEY
Nice stay
8/10
Excellent
16 Jul 2024
Amit
Good stay
Business Self
8/10
Excellent
15 Jul 2024
Ying Sum
Good location
Partner
6/10
Pleasant
12 Jul 2024
Shinyi
E
6/10
Pleasant
10 Jul 2024
Verified traveler
Check in was amazing cleanings was poor, at first looks clean but there was multiple stains on the bed sheets grime around the toilet and sink and dust on windows
Partner
10/10
Exceptional
08 Jul 2024
Simon
Good stay nice food in the bar friendly staff very convenient for all terminals would recommend
Partner
10/10
Exceptional
07 Jul 2024
Maria
Great stay. Good food. Friendly and helpful front desk staff, they were very accommodating to our needs. Nice room. I will definitely choose this hotel again.
Leisure Family
6/10
Pleasant
04 Jul 2024
Arup
1.water pressure was quite low, unable to shower
2.please consider check in by 11AM
3.bathing tub was too high and there are no grab bars, which was tough for me as I suffer from vertigo
Thank you
Leisure Family
10/10
Exceptional
03 Jul 2024
John
Good staff,convenient to airport
Leisure Family
10/10
Exceptional
02 Jul 2024
Parwinder
Beautiful place to stay. Staff were very friendly snd helpful.
Leisure Family
6/10
Pleasant
01 Jul 2024
Robin
Air conditioning did not work at all...thermostat was set to 18 deg C and room temp continued to climb 25.0 -- 25.5 -- 26.0 deg C. Even throughout the night.
Business Partner
6/10
Pleasant
30 Jun 2024
Sofia
The mattresses were noisy and the website said breakfast would be available starting at 5:30 but the hotel said it wouldn't start until 6:30.
Leisure Friends
8/10
Excellent
28 Jun 2024
Karen
Reasonable airport hotel
Leisure
8/10
Excellent
25 Jun 2024
Melissa
Great option near Heathrow
4/10
Poor
25 Jun 2024
james
Staff wasnt overly friendly. Liked to explain everythin not necessary. Not helpful. Room was very old. Carpet in bad shape.
Business
10/10
Exceptional
25 Jun 2024
Kevin
Always love staying here as a jumping-off point for flights out of Heathrow...only a couple of bus stops from Hounslow West tube station, and a convenient and reasonably priced shuttle to get to the terminal.
Leisure Partner
8/10
Excellent
24 Jun 2024
Chloe
Easy to find.
Convenient for airport and London.
Great staff.


2 irons, no fridge? Needs a fridge.
Excessive parking charges. Wouldn't have booked if I'd known they were extra.
Leisure Partner
8/10
Excellent
23 Jun 2024
Aimee
The property had everything that we needed and the room was really spacious. The car park was perfect too.
The only feedback would be that some of the decor was a bit tired in some areas.
The staff were really great and we would stay there again.
Leisure Partner
10/10
Exceptional
22 Jun 2024
Jenny

Very quiet room!

For an airport hotel it was extremely quiet in the room! The front office staff were very accommodating and allowed us to check in early. After a very long trip that was very helpful!
Friends_and_family Family
6/10
Pleasant
21 Jun 2024
Brandon
Very limited options for dining in the area aside from Indian food. Limited hotel staff at check-in with a long line did not set a initial good impression. Carpet was dirty and appeared to not be vacuumed. The shower did not have proper maintenance so the handles were missing. Will consider a different place next time in the area.
Business
6/10
Pleasant
17 Jun 2024
Gina

50/50

I chose this hotel bcos it advertised an airport shuttle. However, the airport shuttle does not go to terminal four. You must take a taxi or an Uber. Approaching the hotel it seems really dated from the outside. The lobby is not very inviting. The room is extremely spacious and comfortable. The linens are quality the bathroom is extremely clean. The neighborhood not so great
Self
10/10
Exceptional
16 Jun 2024
Karen
I really only stayed for a few hours, butbit was close to my car rental return. Bed was comfy. Hotel staff helpful and was easy to get transfer to T3.
Business_and_leisure Self
10/10
Exceptional
15 Jun 2024
Ying Sum
Check out at noon is very convenient
Business_and_leisure Partner
2/10
Poor
12 Jun 2024
Kimbery

Error thru HOTELS.COM app- Mariott doesn't care!

I was traveling home to DFW on a 38 hour flight and layover travel schedule - from the London Heathrow airport I tried to make this booking at 11:20pm and the hotels.com app kept spinning and said \" error your booking has not gone through and can not be made at this time\".
SO, I booked another hotel via another app, which immeidately then went thru. When I checked my email for that confirmation, to my surprise, I found the HOTELS.com booking DID go thru, charged my credit card and refused to cancel or refund when I reached out immediately to explain what had happened. I am now stuck with paying for a hotel that I did not even stay at, due to the app error. I am a long time member of Marriott Bonvoy program, and am VERY disappointed this could not be resolved due to your host application error and glitch. I was exhausted and had layover until 8:40 am the next morning, only to have to deal wit this additional frustration and now charge is to be reimbursed with my personal earnings to my company!
Business
4/10
Poor
10 Jun 2024
Gary

Room advertised incorrectly.

I originally booked two rooms, both with 1 x king double bed & 1 x DOUBLE sofa bed as I was travelling with my 15 year old son, and the other room was for a friend and his 15 year old son.

The sofa bed in both rooms was a very small single pull out bed. I reported this to reception and they were very unhelpful and just said that I booked through Hotels.com/Expedia so it was not there problem.
This is not the kind of response I expected from the Hilton Group, and seen as I stay in hotels up to 60 nights per year for business, I will not be staying or recommending Hilton Group to work colleagues again.
Friends_and_family Family
6/10
Pleasant
09 Jun 2024
John
We asked the staff to help us with our luggage as my partner is handicapped. They said they will not and said they do not have concierge services which is not what we asked. Just help with the luggage. Terrible service and rude attitude. Not clean the couch and walls in the room were completely disgusting.
Leisure Family
6/10
Pleasant
09 Jun 2024
Verified traveler

Smelled bad

The bathroom smelled bad when we got there and the smell would not go away. Service was fine. Restaurant bar was nice.
Partner
2/10
Poor
08 Jun 2024
Dianna
dis not get there because of airline issues. pleaae refund
Leisure Family
10/10
Exceptional
08 Jun 2024
Jennifer

Perfect location

Perfect location. Very nice breakfast. Room was clean
Friends_and_family Family
8/10
Excellent
06 Jun 2024
jennifer
Did not realise it was in the ULEZ zone £17.50 extra per day £15 car park charges.
Bathroom dated and not over clean
it was ok but not great compared with Dockland Hilton
Leisure Partner
10/10
Exceptional
05 Jun 2024
Branimir

Heathrow stay

Few miles from the airport, good and efficient service... Gym is very small!
Partner
10/10
Exceptional
03 Jun 2024
Barry
Perfect for a 1 night layover for Heathrow.
Leisure Partner
10/10
Exceptional
01 Jun 2024
Brenda
Friendly staff. Hotel had been redone which was Spectacular.
Leisure Friends
10/10
Exceptional
01 Jun 2024
Suzie

Great Stay

We had a great stay at this hotel. Check in was fast and easy, staff was very friendly and helpful. Overall service was excellent.

Location & surroundings

DoubleTree by Hilton Hotel London Heathrow Airport
Bath Road, 745, London, United Kingdom

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DoubleTree by Hilton Hotel London Heathrow Airport

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