Name: Radisson RED London Heathrow
Address: Bath Road (Building B), West Drayton, London, UB7 0DU, GB

10/10

Exceptional

29 Jul 2026

Hamish

Room and hotel was clean, staff were all pleasant, front desk staff were helpful and friendly. No airport shuttle service but taxi from the airport was quick and easy, and there was a self service kiosk in the lobby to book a taxi to wherever I wanted to go.

10/10

Exceptional

28 Jul 2026

Olubukolami

Great spa facilities

8/10

Excellent

26 Jul 2026

Mark

Close to the airport. Very big, busy hotel. The only electrical outlet to use for curling my hair was by the coffee pot but the lighting was so bad that I couldn’t see what I was doing.

8/10

Excellent

25 Jul 2026

Farnaz

Parking confusing and machine didn't work.

4/10

Poor

24 Jul 2026

Alex

Arrived with what looks like a conference or something with hundreds of guests being in the lobby at the same time.

Parking situation was absurd - no where to park. Lots of illegal parking took 1 hour to unload and get luggage to the room. No staff to help, no luggage carts, no sense of urgency or care for anyone’s time.

Bar was outrageously overpriced. Capitalising on being close to the airport, but severely under managed for such a large hotel. Choose a Marriott - they’re clearly more on it than this rogue Radisson.

Friends_and_family Family

10/10

Exceptional

22 Jul 2026

Kristian

Very busy, but staff were very helpful.

Parking was an issue as there were no spaces and many cars looking!

Friends_and_family Family

6/10

Pleasant

21 Jul 2026

Iain

The customer service was nonexisting very busy cues and the morning breakfast was unbelievably busy. I’ve never been somewhere with there’s so little space and so Crowded.

Friends_and_family Family

10/10

Exceptional

20 Jul 2026

Ronald

Beau plan et proche de l’aéroport.

Partner

4/10

Poor

20 Jul 2026

Charlotte

Was only there for one night prior to flying from Heathrow arrived after 7pm. Very very busy noisy.

Our room was a superior room, looked nice, our issue was that when we got in bed, it was not clean, there was human hair and bodily hair on the bed sheets.

I phoned and asked to have the bed changed. They did move us room immediately but ruined the hotel stay, if the beds aren’t clean what else
Isn’t.

I wouldn’t stay here again.
Not my vibe.

Friends_and_family Family

8/10

Excellent

19 Jul 2026

Denise

Good location, nice bed and clean room. Breakfast had good variety. Only disappointment was I booked as had a pool but you had to pay extra to use pool.

Self

8/10

Excellent

18 Jul 2026

Judy

The bar had only one choice of scotch and no Baileys Irish Cream.

Friends_and_family Family

10/10

Exceptional

17 Jul 2026

Wen Xing

舒适

Partner

10/10

Exceptional

16 Jul 2026

Peter

Spacious, clean, functional room.
Helpful staff.
Breakfast was good, except no hashbrowns :(
Parking was a bit hit and miss on arrival (I suggest checking in early if possible), but easier the following morning…when people had checked out!
Didn’t have time to check out the pool but didn’t really like the idea of paying an extra £5 per person to swim.
Overall, I’d recommend and would stay again.

Friends_and_family Family

6/10

Pleasant

16 Jul 2026

Angela

We had booked to include swimming. To arrive and be told it was no longer included. Eventually we were given complimentary tickets. But the time wasted sorting was disappointing

Friends_and_family Family

10/10

Exceptional

16 Jul 2026

Justin

Excellent location near Heathrow. A bit far from the attractions but great for in/out of airport. Large spacious rooms. Good ambiance. Would recommend.

Self

10/10

Exceptional

14 Jul 2026

Vusisizwe

Ease of getting and leaving property is very good. 2 bus stops make it super cheap to arrive and go.

But outside of the property was full of weeds. I feel for the hotel, because it isn't their responsibility. But they ought to take it upon themselves.

Then the hotel itself and inside - marvelous! Ease of check in, the rooms are spacious and its very quiet once in the room. Great bar as well.

And for those needing a shuttle to Heathrow, its easily arranged

Self

8/10

Excellent

13 Jul 2026

Abdi nassir

The rooms are very clean

Self

8/10

Excellent

12 Jul 2026

Martyn

Well located for Heathrow Airport. Very busy hotel as expected. Clean rooms, was adequate for our one night stay before flying out. Would recommend for this purpose.

Partner

8/10

Excellent

11 Jul 2026

CALUM

Good stay and ideal for the airport. Nice bar and restaurant.

Partner

10/10

Exceptional

10 Jul 2026

Lukasz

The room was tidy, and the staff was super friendly and helpful.

8/10

Excellent

10 Jul 2026

Danielle

Enjoyed my stay.

10/10

Exceptional

10 Jul 2026

Lydia

Clean, quick check in, very comfy bed, pristine bathroom!

Friends_and_family Friends

8/10

Excellent

10 Jul 2026

Norman

On the whole a Great stay and hotel is real close to airport. Food and staff were also good. Downside, and possibly not Hotels fault, was the fire alarm repeatedly going off on our floor, this wasn’t great and really a bit confusing, particularly when it took about an hour for a fire engine to arrive and rest of hotel was unaware and just carrying on with their day. Staff on the floor didn’t mention it when we came out of the room. Also didn’t like the fact we couldn’t find the stairs as they are hidden behind what appears to be a wall at the end of each corridor. Lift was still working so went to the bar, which is great.

Family

10/10

Exceptional

09 Jul 2026

Denise

Loved how close to our terminal this hotel was! We were able to sleep in longer and the access ability of the shuttle was a selling point. Would stay here again!

Friends

10/10

Exceptional

09 Jul 2026

Sharon

Conveniently located close to LHR, the hitel and conference centre is a busy spot. A short bus ride away to Hounslow and Uxbridge for shopping and food, or head into London for more sightseeing.

Self

10/10

Exceptional

08 Jul 2026

Paul

Convenient location, good value for money

Partner

10/10

Exceptional

08 Jul 2026

Sharon

Lovely hotel, conveniently located to heathrow, convenience shop and bus route.

Self

6/10

Pleasant

08 Jul 2026

Jessica

Our time at this hotel was one night and overall it was just okay. My husband is a disabled vet with MS and our air conditioning in our room was not working and only blowing out warm air. We realized this in the middle of the night which was less than ideal. I ended up going downstairs to the front desk as no one was answering the phones to request a fan. The other issue we experienced is that the Taxi service that the hotel works with is not wheel chair accessible. To me, this is a simple fix and should be something offered to make the ease of traveling better for all customers.

As for the air conditioning issue, they did offer a 30% refund - but we are still waiting to see this refunded to our account. So far, I have not seen a confirmation email regarding this matter and will be following up again.

Partner

6/10

Pleasant

06 Jul 2026

Benjamin

A very busy airport hotel with tour buses and large groups coming and going. Don’t bother with the 90 GBP early check in fee as it isn’t a guarantee of an available room, it just allows you to check in IF - by chance - a room is available. If traveling with kids, note that there is a 5 GBP per person charge to use the pool EACH TIME they want to go (per session, rather than per day). This adds up quick! The lobby was packed with luggage on our arrival and each area (check in, luggage check, bar, etc.) seemed understaffed (though the staff were friendly). The check in process is self-serve, so be prepared with your registration/confirmation number to type it in. Food for the bar/lounge is rolled on carts through the main lobby from the restaurant. We ordered room service and the pizzas went down well with the kids. If arriving in the late afternoon and not planning to use amenities, I would recommend.

Family_with_children

10/10

Exceptional

05 Jul 2026

Sarah

Uu

Family

10/10

Exceptional

05 Jul 2026

Ross

Very nice

Family

10/10

Exceptional

04 Jul 2026

Laniyi

Excellent place to stay

Family_with_children

10/10

Exceptional

03 Jul 2026

Edward

Nice hotel next to Heathrow. Room was clean and comfortable with a fridge and nice bathroom. Room has A/C which was nice. Hotel is not close to public transport so be aware of that when booking.

Partner

10/10

Exceptional

03 Jul 2026

Carol

Very clean and close to airport terminal 3

10/10

Exceptional

03 Jul 2026

Katie

I spent one night preparing for a morning flight. It was clean, comfortable and quiet. I never left the room but the grounds seemed comfortable and quiet too. There was a bar and restaurant as well. I easily caught the shuttle to Heathrow the next morning and was on my way.

Self

8/10

Excellent

02 Jul 2026

Patrick

Conveniently located within 10 minutes of terminal 2 LHR with restaurant & bar on site. Friendly staff and clean rooms & facilities.

8/10

Excellent

02 Jul 2026

David

Clean room also in new condition staff not that accommodating airport shuttle is not free it’s hotel hoppa £7 or bus £1.75
On arrival our power Kept going off I complained to staff and they said they couldn’t change my room as they were fully booked and they said they would send up a technician, I said so what do I do just sit in the room in the dark not being able to do anything. I said that’s just not good enough
He checked again and then gave me a different room.

Family

6/10

Pleasant

01 Jul 2026

Frank

Z

8/10

Excellent

01 Jul 2026

Urzula

The staff is not very friendly, and Room was ok, but the bed was a pain for my back, very uncomfortable

Family

10/10

Exceptional

30 Jun 2026

TIMOTHY

Really nice hotel just minutes from Heathrow.

Great staff, really helpful.

Really nice large public area, plenty of seating, nice bar, good food.

Large room.

Partner

10/10

Exceptional

29 Jun 2026

Agnes

Lovely hotel

Friends

4/10

Poor

27 Jun 2026

Anne

This is a very busy hotel. The airconditioning in my room was not working during the recent heat wave. I let reception know and she said an engineer would have a look which did not happen during my stay. One has to pay GBP 5 to use the pool. I never needed to do this at any hotel. I was told breakfast was starting at 6.00. However when I was there the restaurant was busy and I was advised that it was available from 5.30. I only had 20 minutes and it was a rush. Taxi transfer to the airport is a minimum of GBP 10. I will not stay at this hotel again.

Self

4/10

Poor

27 Jun 2026

Tracy

Way to busy people behind bar are rudy.

Family_with_children

10/10

Exceptional

27 Jun 2026

Laniyi

Excellent staff and always willing to help . Highly recommended!

Family_with_children

10/10

Exceptional

25 Jun 2026

Daniel

Well placed for the airport

Self

10/10

Exceptional

24 Jun 2026

Marisa

Clean room and conveniently located near to Heathrow Airport.

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

Penni

Check-in was easy and our room was ready early which was perfect as we arrived early. Our room was clean, the restaurants were good. We had an issue with our shower not draining, issue was resolved quickly. You cannot walk to the airport from this hotel. Transportation has to be by shuttle, Uber or Taxi. Our departure was out of terminal 4, y or can see the airport from the hotel but terminal 4 was a 4 mile drive which took 25min.

Friends_and_family Family

4/10

Poor

22 Jun 2026

hayden

Beef Curry was disgusting, gristle in both our dishes and they was sent back. We was offered another which we had to top up the money too. smoking outside on the balcony is not controlled and you should have a designated area! so those who wish to sit outside can enjoy it without smokers puffing away. Its 2026 not the 1980. Then you add service charge onto everything when it is already very expensive. Really expected more from a radisson.

We wont be stopping in another.

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

Cheryl

Amazing helpful staff. Had abit of trouble with first room but staff was very helpful and upgraded us with free drinks

10/10

Exceptional

22 Jun 2026

Emma

This hotel is in a great location for all terminals at the airport! The self check in and out process helps if you are in a rush, the hotel has really good options for food/drink.

Friends_and_family Friends

10/10

Exceptional

21 Jun 2026

Karen

Very friendly staff. The room was clean and well maintained. The only negatives, would be that it is located far away from things to do.It is walking distance from the airport but no way to walk there, $30 Uber for a 5 min drive.

10/10

Exceptional

20 Jun 2026

Natasha

Great for a hotel stay the night before a early flight, very convenient

10/10

Exceptional

19 Jun 2026

Sarah

Parking was very limited so it was a gamble to find parking. Staff were very nice and helpful. Breakfast was very yummy. The room was very clean, however it was showing wear and tear, the lights coming from the walls next to the beds, both looked like they had been hit and moved, one was coming out of the wall. Of the small bed lights only one worked. The bunk beds only have foam mattresses rather than real mattresses - grumpy kids equals bad day.

Family_with_children

10/10

Exceptional

18 Jun 2026

Sandhya

Easy access to shuttle, came promptly per schedule!

10/10

Exceptional

18 Jun 2026

Sarah

Loved the hotel! Facilities and location were fab 2nd time stayed here will definitely book again when flying from Heathrow!

Partner

10/10

Exceptional

18 Jun 2026

Liam

Very helpful staff, great size and tidy rooms. There was an issue with a drunken guest making a lot of noise and banging on doors in the hallway during the night. Security were able to resolve and a staff member agreed to give me free late checkout the next day to compensate.

Friends_and_family Family

10/10

Exceptional

17 Jun 2026

Sharon

Great hotel, lovely clean room and great breakfast choices. Friendly staff.

Partner

8/10

Excellent

16 Jun 2026

David

Clean room

6/10

Pleasant

16 Jun 2026

John

The staff was not friendly…probably just a language barrior because they seemed very frustrated and stressed when trying to communicate…the room was old: toilet seat cover was broken and the shower was dirty and moldy in the cracks…the air con was not efficient. Don’t stay here if you are planning to take the Metro because it is a 30 min walk to Esplanade Station.

Family

10/10

Exceptional

15 Jun 2026

Quennie

This was our second stay at the Radisson RED Heathrow before/after a flight, and once again it did not disappoint.

We checked in at around 1:30am on Monday 15 June after a long day of travelling with a sleeping infant, multiple suitcases and the usual airport stress. Abdullah at reception was absolutely outstanding. When I explained that we couldn’t find an available parking space, he immediately stepped in to help. Not only did he assist us with the check-in process, but he also helped with our luggage and personally showed my husband where he could park.

I’d also like to thank Abdullah’s colleague, a gentleman with glasses, who was equally friendly and helpful throughout our arrival.

What impressed us most was Abdullah’s willingness to go above and beyond despite what was clearly a very busy night. We even witnessed him dealing calmly and professionally with a situation involving an individual attempting to gain access to a guest’s vehicle. He handled it with professionalism and ensured the safety and security of guests.

Travelling with a baby can be challenging, and small acts of kindness make a huge difference. Abdullah’s exceptional customer service turned what could have been a stressful arrival into a smooth and reassuring experience.

Thank you to Abdullah and the team for making us feel so welcome. We will definitely be back and would not hesitate to recommend this hotel to anyone looking for a convenient and well-run stay near Heathrow.

Friends_and_family Family

6/10

Pleasant

14 Jun 2026

Cameron

Was just ok

Self

10/10

Exceptional

13 Jun 2026

Myla

We often stay here when flying in and out of Heathrow. It's clean and comfortable, and the breakfast is quite nice.

Partner

10/10

Exceptional

11 Jun 2026

Chris

Great hotel and well positioned for Heathrow

2/10

Poor

11 Jun 2026

Heather

If it weren’t for the staff being so incredibly rude and disrespectful and put out of you ask for anything at all, I would rate the property higher. Not worth the money!

Partner

10/10

Exceptional

10 Jun 2026

Helen

Lovely hotel, big rooms

Partner

10/10

Exceptional

10 Jun 2026

Richard

Staff delightful. Room clean and pleasant.

Partner

8/10

Excellent

10 Jun 2026

Keith A

The hotel is easy and quick to access from Terminal 5 at Heathrow via the 243 bus.
The room was spacious and well laid-out. The bathroom was very nice except for the lack of a wash cloth. The beds were a bit too firm, so we did not sleep well, hence the less than 5-star rating.
The restaurant is ridiculously expensive, though of decent (not excellent) quality.
Breakfast had excellent variety, but quality was variable, and almost everything was luke-warm.

Partner

10/10

Exceptional

09 Jun 2026

Daniel

Cleaning staff did an outstanding job in cleaning and restocking the coffee/tea/water worthy of the Radisson brand.

Our room had a nicely cooled working fridge. As the hotel was not near any shopping areas, the available in-room Nespresso and Instant Coffee choices were awesome. The instant coffee was so good that we plan to search for it at home.

The available room chairs were what we expected when we book a room for two people. No other hotel did that in the eight oyher hotels we visited on this trip. In many cases we were provided with one chair and one stool.

The room was provided with an ample number of electrical outlets, living space and closet space.

The heated pool and sauna were most welcome. There was a small usage fee which reduced the number of patrons and allowed us to enjoy the facility without overcrowding.

Thanks to Arjun at reception, we were able to print our boarding passes. The available hotel shuttle dropped us off at the hotel entrance not on the street as some of the other hotels do.

****Congrats to the General Manager and the team. The best hotel stay during a 22 day -- 9 hotel trip covering UK and Ireland ****

Partner

8/10

Excellent

08 Jun 2026

Joan

Everything was good no problems. The bed was very comfortable. The room is spacious and there’s a good pub across the road. Staff were not very helpful at check in. I felt we were taking up her time by checking in. I didn’t understand her attitude.

Partner

6/10

Pleasant

05 Jun 2026

Amy

This is a good place to stay to be near the airport but other than that not my favorite. The rooms have poor lighting and lobby area is dark. We went first to the bistro to eat and were seated but then no one came to take our order so we left. There is a bar with pub food so we ordered from the bar and sat in the pub area to eat.

The automated check in took forever and we had to finally get someone to activate our room keys. I would recommend going to the service desk for faster service.

Friends_and_family Family

8/10

Excellent

05 Jun 2026

Clare

Stayed a 2nd time due to convenience of location to both parking garage and T3.
The rooms are lovely and spacious enough for an overnight stay, hotel facilities - bar mainly, good if a little expensive as you might expect when it’s near the airport!
Would stay again.

8/10

Excellent

03 Jun 2026

Michelle

Room was clean and a nice size. Several food options on site, we did eat there and it was lovely. Close to the airport as well. Overall a good experience and would stay again.

Partner

8/10

Excellent

01 Jun 2026

Dean

Having to wait forty minutes to check in was excessive! Only one staff member on the check in desk!

Friends

6/10

Pleasant

31 May 2026

Ranbir

Room was not clean, biscuit crumbs all over the big red chair.

The shower gel was just water. Conditioner was empty.

I would not stay here again.

Partner

8/10

Excellent

30 May 2026

Jennifer

The room was spacious, very clean and quiet overnight. Bathroom towels felt quite new.
What was disappointing was the meal we had in the Italian restaurant. The food was warm not hot which could indicate it wasn’t freshly cooked to order. My side order of roast potatoes were not roast potatoes! This was disappointing as we were very pleased with the room.

Friends_and_family Family

4/10

Poor

30 May 2026

Engie

Will not stay there again. The carpets in the hallway to the rooms smelled. They sprayed this strong scent all over the hotel so they can cover up for the carpet smell I guess. We were told we had to pay 5 pounds/person for the pool which is ridiculous because it should be included and the changing rooms were so dirty with towels all over the floor and were slippery floors. The staff at the pool was also not nice and attempted to open the door to the changing room while my daughter was changing even though I told him we were in there after he knocked. The pool itself was so hot (like a hot tub) and there was no airconditioning in the area. My kids swam for 5 min and left. I couldn't wait to get out of that hotel!

Family_with_children

8/10

Excellent

29 May 2026

Daniel

Room catered for our small family of 4 - beds comfy and bunk beds were great. Requested view of airport which children enjoyed. Amenities in the room such as coffee machine were all good. Check in process has okay, could of been clearer with regards to self check in and sorting own key card out. Had to ask staff regarding information for swimming pool. Despite our book in being with breakfast included, no details were included on where to go, times, etc. But breakfast food was brilliant! Staff were welcoming too!

Friends_and_family Family

2/10

Poor

29 May 2026

Jassa

I had a very disappointing experience during my stay. From the start, there were issues with communication as no one was answering the telephone inside the hotel, and I had to repeatedly go downstairs to reception for assistance.

The staff at reception and housekeeping were often dismissive and at times disrespectful, which made the environment feel unwelcoming and uncomfortable, especially when returning to the hotel. At times, the way I was dealt with felt overly harsh, unwelcoming, and unnecessarily confrontational, which added to the stress of my stay. The experience felt very formal, impersonal, and overly procedural, rather than being treated as a valued guest. These issues caused disruption to sleep, unnecessary stress, and a significant waste of time.

The next morning, after speaking with the night manager Iain, some resolution was offered. However, the day manager Noor did not honour what had been agreed and caused further stress regarding parking charges for my friend’s vehicle, despite an agreement already being in place. I made it clear that this had been agreed with Iain, who was present at the time, and expected it to be respected.

Although some compensation was offered, including late checkout, waived parking for two cars, and 50% off the night, I am still waiting for proper follow-up from the hotel.

While the hotel appears modern, the service does not match expectations and has been very disappointing.

If your stay is bad, complain so it gets addressed.

Friends_and_family Friends

10/10

Exceptional

28 May 2026

yisroel

Really nice hotel close to the airport, modern rooms, nice bar, a bit big and lots of people but quiet and pleasant enough

Self

10/10

Exceptional

28 May 2026

Orland

Close to airport. Nice upgraded rooms.

Partner

6/10

Pleasant

28 May 2026

Carter

Stayed here earlier in year and loved it but do feel standards have dropped. Breakfast still had as many options but I do feel that the quality has slightly dropped. Take mushrooms in particular. My towels in the room had a hole in it. Then on top of that now you have to pay extra to use the pool. Now because of that it doesn’t feel as good as it did and I have to down grade it to middle of the road, not terrible but not as good as it was.

Friends_and_family Family

10/10

Exceptional

27 May 2026

laszlo

Great room, great location and a good price it was!!

Partner

8/10

Excellent

26 May 2026

Mary

It was a nice hotel and close to the airport.

Partner

10/10

Exceptional

25 May 2026

Rafael

Amazing breakfast. The room was spacious and exactly what we needed

6/10

Pleasant

25 May 2026

lee-ling

Best to check-in on line because the lobby can get really busy and you need to wait for 15 minutes before you can speak to the receptionist.

Self

10/10

Exceptional

24 May 2026

Carolyn

Room was great. We did have a problem with the heat was not working. The guy came very quickly and fixed it. Great shuttle bus service and the restaurant was very convenient. The room was VERY quiet. Great stay!

Partner

8/10

Excellent

23 May 2026

Lady Yvonne

Liked the outdoor sitting area
Proximity to airport

Partner

10/10

Exceptional

22 May 2026

Christopher

Good room/washroom. Pool nice and warm for kids. Great breakfast options.

Friends_and_family Family

8/10

Excellent

20 May 2026

Mark

Parking is an issue

10/10

Exceptional

17 May 2026

Julie

Clean spacious room. Easy to get to and close to the airport.

Self

8/10

Excellent

15 May 2026

Gemma

Food staff and cleanliness were great, the only negative was I found the bed extremely firm and uncomfortable.

Self

8/10

Excellent

15 May 2026

Julie

We did not have breakfast. We had a main meal in the restaurant which was very nice. Nice large portion size’s especially the Tiramisu. The room was nice. Although personal preference i do not like dark wood. The staff were very professional and friendly.

Partner

8/10

Excellent

15 May 2026

Mathew

Nice hotel with a large room, interesting decor but was to our taste. If you're a light sleeper then you might want to unplug the fridge as it was very noisy

Friends_and_family Friends

10/10

Exceptional

15 May 2026

Simon

Always use this hotel when flying to or from Heathrow as so convenient , quiet and great breakfasts. Very good value for money.

Partner

10/10

Exceptional

13 May 2026

Vesselin

Nice, clean, modern hotel located very conveniently to the airport.