Name: Premier Inn Heathrow Airport Terminal 5
Address: Heathrow Longford T5 420 Bath Road, 420, Longford, UB7 0EA, GB

10/10

Exceptional

21 Jul 2026

Tony

Our stay was lovely! The man on reception was so helpful and informative regarding getting to the airport the next morning etc… the bed was very comfortable, shower was superb! Excellent value for money considering how close to the airport they are located! Will definitely stay again when flying out of Heathrow!

Partner

10/10

Exceptional

19 Jul 2026

Michael

Close to Terminal with convenient shuttles

Family_with_children

6/10

Pleasant

19 Jul 2026

Peter

The name of the hotel is misleading. We thought the hotel was at the airport - Terminal 5. It’s a bus ride away. Don’t think this hotel is at the airport. You’ll be disappointed. Staff was nice and helpful.

Family_with_children

8/10

Excellent

17 Jul 2026

JOSE ROBERTO CURVELLO

I liked location and availability of the shuttle to go to T5. I did no like the automated checking in process. It seemed like the one in MacDonalds with the lack of support

Partner

10/10

Exceptional

17 Jul 2026

Jodi

Clean and quiet room. Air conditioning so nice as was hot in the UK. Onsite restaurant was very good, our waitress was excellent.
Easy access to airport

Partner

10/10

Exceptional

17 Jul 2026

heather

It was a perfect overnight stay for our layover. Clean room and friendly staff. We enjoyed the breakfast as well.

Family_with_children

8/10

Excellent

15 Jul 2026

Neale

All good

Self

10/10

Exceptional

12 Jul 2026

Cathleen

Premier Inn at LHR terminal 5 was very clean. It had a refrigerator and coffee in the room. Staff at the restaurant, coffee shop and bar were all friendly and helpful. We got to the airport via a bus. The stop was directly across the street and arrived every 20 min.

Partner

10/10

Exceptional

08 Jul 2026

Kathleen

Very convenient to LHR.

10/10

Exceptional

07 Jul 2026

Terry

Guest front desk personnel were great.

Family_with_children

10/10

Exceptional

05 Jul 2026

DUANE

Clean nice staff

Friends

10/10

Exceptional

03 Jul 2026

Matthew

Perfect spot for an overnight layover at Heathrow. Easy access to public transportation.

Self

8/10

Excellent

01 Jul 2026

Michael

Easy check-in and very helpful friendly staff!

Family_with_children

4/10

Poor

30 Jun 2026

Ankur

Booking troubles..

6/10

Pleasant

14 Jun 2026

Dan

Basic, sufficiently clean room in a hotel showing it’s age.

Partner

4/10

Poor

09 Jun 2026

Jose

We were given a handicap room when requested to change they said that’s what we booked. I do not ever recalling a handicapped room.

Partner

8/10

Excellent

09 Jun 2026

Julie

Affordable place to stay if you want to be by the airport. There is a McDonalds next door and restaurant in the hotel. Not much else in walking distance. Still need to find transportation to Heathrow as they did not appear to have a shuttle.

Self

8/10

Excellent

06 Jun 2026

Karen

Only stayed 1 night front desk girl was very helpful

Partner

4/10

Poor

29 May 2026

malcolm

Tiny bathroom
Small cramped bedroom
No glasses in room
No tissues

Family

10/10

Exceptional

29 May 2026

Lindsey

Great location, helpful staff. Perfect for a long layover

Partner

10/10

Exceptional

25 May 2026

Sharon

Everything was great especially the staff at the check-in counter and restaurant.
The only thing lacking is Kleenex in the room, however this seems to be the standard in all hotels we’ve stayed at in England.

Partner

10/10

Exceptional

21 May 2026

Lubna

Very clean room with a very comfortable bed. Staff were welcoming, nice, and helpful, and there's a Costa in the lobby that stays open late. Bus to Heathrow Terminal 5 is right outside the hotel, which is very convenient.

8/10

Excellent

12 May 2026

Brian

nice and close to the airport, restaurant was amazing.

Friends

10/10

Exceptional

07 May 2026

Amit

Smooth check in, clean room and good breakfast options

Family_with_children

10/10

Exceptional

05 May 2026

Jill

Close to airport terminal 5, easy access by bus, quiet.

Family

10/10

Exceptional

04 May 2026

Bruce

The meals are excellent

Partner

10/10

Exceptional

04 May 2026

Chelsea

Super friendly staff, clean room, comfy bed, and a good breakfast. Only downside is there’s no free airport shuttle, you have to use the Hotel Hoppa bus.

Family_with_children

10/10

Exceptional

02 May 2026

Gillian

The staff were super friendly and helpful, even in the early hours of the morning

Self

8/10

Excellent

29 Apr 2026

Douglas

Everything about the hotel is great. The best part was at check out the staff directed us to the public transit across the street which saved us a ton of money.

The only disappointment was the restaurant. The buffet breakfast is not worth the price. It would be better to go to the McDonalds next door. The service for dinner was also not to the level expected.

Partner

10/10

Exceptional

28 Apr 2026

Susan

Excellently

Family

10/10

Exceptional

28 Apr 2026

Sarah

comfortable night before flight.

Self

10/10

Exceptional

28 Apr 2026

Anita

The property was very clean. The bed was very comfortable. The food at the restaurant was delicious.

Friends

10/10

Exceptional

23 Apr 2026

Mary

The reception staff is available 24/7 & they were super nice, even with the late arrival of my flight
I had requested a room w a bathtub & when the system put me in a room without one, they upgraded my room to a larger, much nicer room at no extra charge
My room came with a hair dryer, so I didn't have to pack my own
I didn't opt for breakfast, so I can't speak to that, but my bed was really comfortable
I was also allowed a late check out & they offered to keep m luggage free of charge so I could go sightseeing all day without having to pay storage fees
I was leary to book with them, as every hotel at Heathrow has some bad reviews, but I made the right choice- I would definitely stay here again

Self

10/10

Exceptional

22 Apr 2026

D

Great stay, pet friendly, comfy beds will stay again!

Pet

10/10

Exceptional

21 Apr 2026

Shelagh

It was lovely to share space with a high-end hotel, even though was a discount passenger! Beautiful surroundings and an excellent meal in the “other” restaurant! Will definitely stay there again.

8/10

Excellent

18 Apr 2026

Moreen

I wish there had been a swimming pool or hot tub. Otherwise it was good. Very good breakfast. No complaints.

Partner

10/10

Exceptional

14 Apr 2026

james

The breakfast bar was well stocked and attended.

Self

10/10

Exceptional

11 Apr 2026

Padam

Good breakfast, friendly staff, they kept my luggage for free. Great location and good value for money

Family_with_children

10/10

Exceptional

11 Apr 2026

Sophie

We didn’t take the breakfast option but we went to the coffee bar and had something light. Atmosphere was pleasant and nice.

Partner

10/10

Exceptional

10 Apr 2026

Janice

My room and bathroom were very clean and so were the bedding and towels. For a hotel, this is all I care about. In case anyone thinks they can walk to to this hotel, YOU CAN'T!! On Google Maps, it seems close enough but it really isn't. It is a 41-minute walk and my Bolt driver said it is illegal to walk in the Heathrow area anyway. There is a Costa Coffee in the hotel and an in-house restaurant; the food I ordered that night (Indian) was only OK. The staff was friendly enough but not super helpful in providing transportation details which is fine because we can always find that information online.

Self

6/10

Pleasant

09 Apr 2026

ENEBIMERE FELICIA

Airport shuttle was great and ontime . Staff were polite and helpful

Self

8/10

Excellent

08 Apr 2026

Shirlee

I find caucasian staff members to have good customer service skils.

10/10

Exceptional

05 Apr 2026

Ben

The front desk start were attentive and helpful with check-in. The breakfast staff were also great! The rooms were nice and surprisingly quiet so close to the airport.

Self

8/10

Excellent

01 Apr 2026

Colin

Good hot breakfast buffet. Big bar and restaurant area. Very convenient to Heathrow T5 using London transport bus. Comfortable rooms.

Partner

8/10

Excellent

01 Apr 2026

Andrew

It was good, up to expectations

Partner

10/10

Exceptional

31 Mar 2026

Helen

Traveled with my daughter and stayed for a night. This hotel far exceeded my expectations. Breakfast was delicious!!

Family_with_children

10/10

Exceptional

29 Mar 2026

Geoffrey

Good staff, good food, good stay

Partner

10/10

Exceptional

28 Mar 2026

Wei Yin Sheila

Stayed during a layover in London, convenient and close to Heathrow. Staff was friendly, allowed us to check in early which was great.

Partner

10/10

Exceptional

21 Mar 2026

Mark

Staff are amazing. Super helpful and attentive. They really take care of families and young kids.

Family_with_children

10/10

Exceptional

20 Mar 2026

Carol

Overall Very Good , always know what you are getting with Premier Inn' s

Self

10/10

Exceptional

19 Mar 2026

Marilou

Rates are reasonable

Friends_and_family Family

10/10

Exceptional

19 Mar 2026

Trevor

Very good. Excellent staff

10/10

Exceptional

13 Mar 2026

Cherith

The transport to and from terminal was easy. Breakfast was great and the staff were super helpful.

10/10

Exceptional

12 Mar 2026

Alejandra

Lovely staff!

Family

8/10

Excellent

12 Mar 2026

Colin

Extremely convenient for Heathrow T5. Use standard London bus 423 in both directions.

Partner

8/10

Excellent

08 Mar 2026

Yuko

Clean and rather spacious room. It's comfortable to have coffee at a quiet COSTA.

Self

10/10

Exceptional

07 Mar 2026

Susan and Stephen

Clean room. Helpful staff

6/10

Pleasant

01 Mar 2026

Ciara

It was clean but the food was not that great

10/10

Exceptional

12 Feb 2026

Ignacio

for the price and closeness to the airport I would stay here again if I have an early flight

Leisure Family

10/10

Exceptional

06 Feb 2026

geraldine

The room was clean and the staff were very pleasant.

Leisure Self

6/10

Pleasant

03 Feb 2026

Youssef

Room was ok

10/10

Exceptional

30 Jan 2026

Randal

Rooms were as expected. Staff were extremely helpful and kind throughout our stay.

Business_and_leisure Family_with_children

6/10

Pleasant

30 Jan 2026

Martin

The room itself was in acceptable condition; however, the bed sheets had visible mold marks, which was unacceptable. When we reported this issue, staff offered to change the bed sheets. One staff member delivered clean sheets and left without explaining that someone else would return to replace them. As a result, the issue was not handled in a timely or professional manner.

Additionally, when another staff member entered the room, she accidentally knocked a can off the top of the fridge and left without addressing the situation or informing us.

We stayed for two nights, and after I raised these concerns, we were offered one breakfast as compensation. While this was appreciated, it did not adequately reflect the inconvenience and poor service we experienced.

Leisure Family

10/10

Exceptional

24 Jan 2026

Joel

As Heathrow airport is like a city, staying near the airport for departure was a must. Main attractions of the city are 30-50 away which you need to consider the cost of transportation but in our case it paid off for the access to the airport. Besides of that, we loved the stay. Breakfast was very nice, room was clean and comfy and personnel were great. Recommended.

Leisure Family_with_children

8/10

Excellent

16 Jan 2026

Jacquelyn

Great staff, excellent proximity to airport, amenities great. Also has restaurant.

Leisure Family

8/10

Excellent

14 Jan 2026

Clare

Prefect for what we needed it for - a close, clean room for a night before our flight. Good deals, helpful staff, clean room and bathroom! Comfy beds. Buffet could have been better - vege sausages were on menu, but not on buffet.

Leisure Family_with_children

10/10

Exceptional

12 Jan 2026

Margaret

Large quiet room with a working area including real desk and chair. Lots of outlets in handy places

Business Partner

10/10

Exceptional

08 Jan 2026

Tracie

Friendly welcome and easy check-in. The room was spotless and the bed very comfortable. Nice coffee shop to sit and to relax in.
Breakfast in the morning was very good. We’ll definitely stay here again.

Leisure Family

10/10

Exceptional

07 Jan 2026

Catherine

wonderfully easy check-in and check-out; room exactly as described

8/10

Excellent

07 Jan 2026

Hayley

Welcoming staff when we arrived room was nice and clean. Could have done with more pillows

Leisure Partner

8/10

Excellent

06 Jan 2026

Alessia

Everything went smoothly, starting from the check in personnel, super nice and helping, to the room, clean, comfortable and roomy. The only little issue was the room temperature, a little too cold and not responsive to the HVAC system

Business_and_leisure Family

10/10

Exceptional

01 Jan 2026

Jodie

Clean and helpful friendly staff

Leisure Family_with_children

10/10

Exceptional

09 Dec 2025

Alexander

Large room, well appointed and spotlessly clean. Check in was fast and easy. Cheap and convenient from T5 Heathrow using the 423 bus.

Excellent value

8/10

Excellent

03 Dec 2025

Delania

Clean room, friendly helpful staff

Friends_and_family Family

6/10

Pleasant

26 Nov 2025

Edgar

Paid for a premium room but it felt pretty standard. Coffee machine produced cold coffee. Staff were good. The calamari in the restaurant should be taken off the menu, it was horrible. Otherwise generally good.

Partner

10/10

Exceptional

25 Nov 2025

Mark

Can't really say much as it was just a place to store luggage and sleep during our 20 hour layover. The room, bed, bathroom was clean. Plenty of towels. Soap was provided.
The staff had us checked in within 5 minutes of arriving.

Leisure Friends

10/10

Exceptional

24 Nov 2025

Sara

Room was fine for our night’s sleep before our flight. The check-in was quick and easy with ample staff. The shower was hot and the bed comfortable. No amenities to speak of, but it’s an excellent value.

Leisure Family

10/10

Exceptional

24 Nov 2025

Javier

Recommended... Cleaned and quiet rooms, scheduled airport bus transportation for a low cost. Could not stay for breakfast as we had an early flight, but im sure it was good as the one in T2.

Leisure Family

4/10

Poor

16 Nov 2025

Keith

This hotel is not in the Terminal you must take a taxi to this hotel

The way this Hotel is advertised as being in Terminal 5 is very misleading! This should be against the law.

Business Self

8/10

Excellent

15 Nov 2025

Hilary

Staff was very friendly and the room is clean and well appointed. I was surprised that a Terminal Hotel did not have a complimentary, or more frequent, shuttle to the airport? I took the local bus, which was easy and fast, but I was lucky in that I did not have a lot of luggage.

Leisure Self

10/10

Exceptional

15 Nov 2025

Jose

Needs personal touch

Business_and_leisure Partner

10/10

Exceptional

14 Nov 2025

Dan

Great overnight stay. Close to terminal 5. Thyme Resto was very good as well.

Leisure Partner

10/10

Exceptional

07 Nov 2025

Diona

Staff were courteous.

6/10

Pleasant

06 Nov 2025

Syed Zaid

The hotel look better from the outside than it does inside. The lobby, elevator, hallways & the rooms all need to be kept clean. The room upon arrival was not clean. We didn’t book an accessible room but were given one with a standing shower. No slippers etc were provided. When we reported the condition of the room and asked them to change the room. They said that the accessible room we were given is the only room that was available. Upon talking to the Manager on Duty she did send someone from housekeeping to change the bed sheets etc but the person from house keeping who can complained about having to change the bed sheets etc despite been show other peoples hair etc on the bedsheets & pillows that obviously had not been changed after the last guest had checked out. Will no stay here again.

Business_and_leisure Family

10/10

Exceptional

04 Nov 2025

Andrew

Rooms were clean, the staff was attentive to our requests and the beds were very comfortable. I would stay again!

8/10

Excellent

03 Nov 2025

Feliciana

Its not helpful

Leisure

4/10

Poor

31 Oct 2025

Gary

Hotel looked tired and smelled stale

Leisure Partner

10/10

Exceptional

30 Oct 2025

Philip

Great room, comfortable bed and good restaurant.

10/10

Exceptional

28 Oct 2025

Ronne

Place was pleasant and clean with nice staff

Leisure Partner

10/10

Exceptional

28 Oct 2025

Helene

Convenient to Airport lhr 4.

10/10

Exceptional

21 Oct 2025

Harbor

Great condition compare with the price

10/10

Exceptional

13 Oct 2025

Ayub

Quite and good breakfast

Leisure Partner

10/10

Exceptional

10 Oct 2025

John

Easy connection to all Heathrow terminals and to To London. Easy check in. Breakfast available at hotel or McDonalds 100 yards away.

Leisure Partner

8/10

Excellent

08 Oct 2025

Timothy P

The location is great. One can get to Heathrow T5 on the #423 bus from directly across the street, for 1.75 (tap to pay on the bus with a credit card). No need to pay four times as much for the slower and less frequent Hotel Hoppa. The noon checkout time is also a plus. The minuses are (1) a rather limited choice of nearby dining (though there is a McDonalds right next door), and (2) rather poor WiFi (i.e., it may take several attempts just to get checked in for a flight online).

Leisure Self

6/10

Pleasant

07 Oct 2025

Bethany

Was ok.

8/10

Excellent

02 Oct 2025

MAVIS

Everything is good but the hotel doesn't provide airport shuttle.

Partner

8/10

Excellent

01 Oct 2025

kevin

Room was fine

Business

10/10

Exceptional

29 Sep 2025

Jonathan

Really good staffing and service here, felt much higher than the level of budget.

Leisure Self

6/10

Pleasant

28 Sep 2025

Nicola

Easy to get to from Terminal 5, pity Uber and Taxis have to charge such high fees of nearly £50 for a couple of miles.
Check in was easy at 11pm. Room was very small for a family of 4, with 3 beds crammed in and very little space for luggage. Carpet was a little dirty. Ground floor room was very quiet, which was brilliant.
Breakfast was a surprise, with full cooked and continental buffet and made to order items, plenty of tables and very helpful staff. Room service menu and bar very extensive too. A good option for an overnight airport hotel but family room is too small for a family of 4.

Leisure Family

8/10

Excellent

27 Sep 2025

Christian

Great stay at the Premier Inn, the rooms are dated and not the best for cleanliness but it was a great stay overall.

Leisure Family