Name: Holiday Inn Express London Heathrow T5
Address: London Road, London, sl3 8qb, GB

6/10

Pleasant

20 Jul 2026

Daniel

There is an airport shuttle, but it

10/10

Exceptional

19 Jul 2026

Nadine

I liked that when I checked out, I was given a packed breakfast to take with me as the cafe was not yet opened. Always a great place to stay.

Self

10/10

Exceptional

18 Jul 2026

Nadine

I have been coming here for many years. I always stay here when I visit the UK and have never been disappointed.

Excellent service all the time. The bus stop outside will get you everywhere, but there is a convenient online portal for booking Uber rides and a vending machine where I was able to purchase a UK charging adapter.

I really love it here.

Self

6/10

Pleasant

17 Jul 2026

Laura

I specifically chose this hotel for the gym, however, it wasn't really a gym, more a spare room with some very basic equipment. I wouldn't call this a gym, I wouldn't even call this a hotel gym. It was also limited to the hours it could be used and not clearly marked or with directions - I had to ask the reception and even then spent 15mins trying to find it.

The restaurant was pretty average as well. Lots of staff but no one really doing anything as you had to order yourself at the bar.

The rooms however were fine, and as needed for an airport hotel.

Self

10/10

Exceptional

17 Jul 2026

Tanya

Good location. Easy travel to and from the airport. Staff helpful and friendly. The rooms were clean and the food in the restaurant was tasty.

Self

8/10

Excellent

16 Jul 2026

Rubmary

We just stay one night. Room was clean and spacious. We got a family room with a double bed and a sofa bed big enough for 2 young adults. Bus stop to terminal 5 was across the road so very convenient. Also a patrol station with a M&S express which is handy to get snacks. We had an early flight so we didnt get to taste breakfast so can't review that, but overall it was a pleasant stay. Price was also decent.

Friends_and_family Family

6/10

Pleasant

15 Jul 2026

Michelle

Not easy to get to from Terminal 5!!! Do not try to take the Hotel Hopper. Do not try to get a taxi from the terminal. Just take bus 703!

Friends

10/10

Exceptional

15 Jul 2026

Vivian

They don’t have any amenities except for the basic ie towels and soap

Oh very useful is the free full breakfast, which was excellent

Family_with_children

8/10

Excellent

14 Jul 2026

Dong

The restaurant next door has great foof

Family_with_children

10/10

Exceptional

13 Jul 2026

Linda

Fantastic location, helpful staff, clean & comfortable rooms

10/10

Exceptional

13 Jul 2026

Christopher

Good clean hotel in a great location

Business

10/10

Exceptional

11 Jul 2026

Matthew

So good to have air con during heat wave in UK. Just next to bus stop 20 min back to terminal 3 Heathrow

8/10

Excellent

11 Jul 2026

Deanna

Room was clean. Definitely a decent place to stay for the price!! Staff were very friendly.. the hot breakfast was nice. Close to a bus stop to get you to the trains!

Family

8/10

Excellent

11 Jul 2026

Alistair

Despite being right next to a noisy bar the hotel itself has nice quiet bedrooms. Staff generally pretty helpful. It’s a busy place. You can’t get a hot chocolate in the evening though because they turn the machine off… car park is usually busy and spaces tight. It’s generally it’s a decent place to flop when you have an early flight. I slept well.

Self

2/10

Poor

11 Jul 2026

My

This place is as dirty and old as it gets
I would not stay here if it was free

Self

8/10

Excellent

11 Jul 2026

Stephane

The hotel is functional and close to Heathrow - it is also close to Windsor castle and Legoland. The staff are friendly and helpful. We did have an issue with the A/C in our room but the team moved us to another room without any issues. (The room we were moved to had much harder mattresses which I preferred - the other room had mattresses which were a bit soft)

Suggestion is to improve the cleaning especially the cutlery & plates for the breakfast service. The bathroom in the lobby area needs more attention on a Friday evening due to the fact that the Atlantis lounge is next door and their clientele are using the toilets.

Overall though I would stay at the hotel on future visits.

Partner

10/10

Exceptional

10 Jul 2026

Ashish

excellent value for money for stay near heathrow airport.

Family_with_children

10/10

Exceptional

10 Jul 2026

Uletha

Great room and breakfast was great.

Self

6/10

Pleasant

09 Jul 2026

James

Just ok

8/10

Excellent

08 Jul 2026

Kusum

Very close to the train station. Inside the apartment is nice. Like it

8/10

Excellent

08 Jul 2026

Karen

Parking was very tight and not much spare. Tv not working when we got there, but told reception and it was fixed :)
whilst waiting for taxi felt a bit crowded out by Air India flight attendants, but that is not hotels fault.

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

Geussepe

Me gustó mucho buen precio y servicio

Family_with_children

10/10

Exceptional

05 Jul 2026

Olumide Olusegun

Very clean inside out. Ice cold comfortable room and very courteous and helpful staff.

Self

2/10

Poor

03 Jul 2026

Alec

I would give this place zero stars if I could. Staff was rude and treated us like we were bothering them. The lobby security guard stared at my wife and my sister in such a way that they felt unsafe and actually refused to go outside without me. The cafe attendant refused to take my wifes \"kids menu\" because they were not physically there in the cafe. Meanwhile, I was in the room with my kids because one of them was ill. The room smelled terrible, there were drunken workers watching football in the bar area who were not guests at the hotel (I asked them) and there was trash in the hallways. My family will never stay at this dump again. This location is an absolute disgrace to the Holiday Inn properties.

Family_with_children

8/10

Excellent

03 Jul 2026

Myung

it was clean and we enjoyed staying with them.

Family

8/10

Excellent

29 Jun 2026

Caroline

Good location & Value for money.
Rooms basic but clean. Staff friendly and helpful and bar and food area was good as well.
Highly recommend..

Friends_and_family Friends

10/10

Exceptional

28 Jun 2026

Tracey

Lovely hotel. Maybe needs more parking.

Friends_and_family Family

6/10

Pleasant

27 Jun 2026

Hazel

Odor in the hallways.

Family

10/10

Exceptional

25 Jun 2026

Becky

The room and premises were very clean, the breakfast was great and the biggest plus was they had AC during a heat wave in London

Friends_and_family Family

8/10

Excellent

24 Jun 2026

Alistair

Friendly staff. Room was a good size. Easy access to public transport for airport too.
Did not have breakfast but was available.

Self

10/10

Exceptional

23 Jun 2026

Aura

Friendly staff, nice warm breakfast!!

Partner

10/10

Exceptional

22 Jun 2026

Ralph

Outstanding.

Family

6/10

Pleasant

22 Jun 2026

Dennis

Room was ok but I thought there was free shuttle to the airport... not the case. In fact, it was 26L each way. Not very reasonable at all. this was a reason I picked the property.

Self

2/10

Poor

21 Jun 2026

keisha-tashii

The room and bathroom smelled like mold and the lights and phones in the room did not work.

Family_with_children

8/10

Excellent

21 Jun 2026

Elvin

Housekeeping supervisor has excellent customer service and the staff was great

Family_with_children

4/10

Poor

21 Jun 2026

Paul

Poor room, noisy..lack of basics of towels and pillows.nonfood options when told we could order food when we arrived. Lot of money for nothing tbh.

Friends_and_family Family

4/10

Poor

21 Jun 2026

FURKAN AKIN

Building is too old and crowded

10/10

Exceptional

19 Jun 2026

Carrie

Staff was very friendly and helpful.

Family

4/10

Poor

19 Jun 2026

nolberto

They stated having an airport shuttle available. But there was no shuttle. You have to call a car service, taxi or bus to get to and from hotel. Ranging from $30 to $50 each way. So remember there is no hotel shuttle provided by hotel. They show a 8+ rating but I think that’s exaggerated a lot. Bathroom floor grout around tiles was cracked and dirty and floor was not firm. When you walked on bathroom floor you could feel the floor flex. I wouldn’t stay there again.

Partner

8/10

Excellent

18 Jun 2026

Siva

Great airport access,breakfast was good.

Friends_and_family Family

2/10

Poor

16 Jun 2026

Milena

If you are looking for a hotel at Terminal 5 in Heathrow there are closer options. You would think this property is located in the airport like the description states but this hotel is 20-25 minutes from the terminal and $60 in an Uber. We booked this as a quick overnight stay to take an early morning flight and were disappointed. While driving to the hotel we past at least 5 other hotels that were within 5-10 minutes. Search for other options if you are looking for a place to stay close to the airport.

Partner

10/10

Exceptional

15 Jun 2026

Kusum

Nice & very convenient stay. Nice breakfast.

Friends_and_family Family

6/10

Pleasant

14 Jun 2026

Gina

Expensive parking
Inconsiderate patrons in room above clattering about at 03:00hrs in the morning.
Breakfast, barely adequate.

Business

4/10

Poor

14 Jun 2026

cammy

Check in took forever. Came in around 9 and needed to leave at 5 am. Manager checked us in. We booked and prepaid for a double queen. Apparently we were assigned a ADA room. The manager asked if he could move us. I said yes. We then had to wait for housekeeping to prepare a room that was two single beds. After getting to our room, the housekeeping knocked on the door, as soon as we got into bed, to change the soap???? We had a few precious hours to get a little sleep and was hoping for a seatless and quick time. They did have grab and go breakfast since we were leaving before breakfast, but no coffee. They said it was too early for coffee.

Partner

10/10

Exceptional

13 Jun 2026

Bidhu

The room is spacious and good bathrooms. Breakfast is nice and well spread out

10/10

Exceptional

11 Jun 2026

Larry

Close to the airport. Clean and comfortable. Nice sized room. Convenient that they had food on site.

Partner

2/10

Poor

10 Jun 2026

Cynthia

The mattress was so old and sagging and horrible

Friends

2/10

Poor

09 Jun 2026

Remo

30 degree heat outside. No AC. Asked to have it fixed at 3pm. Came back at 11pm. Nothing fixed. Went the receptionist, really busy but said will get someone to come to the room. 1 hour later and nothing. Boiling through the night, can’t open the windows so very little sleep. 3 hour drive the next morning. I spoke to the deputy manager and she agreed it was unacceptable but will need to speak to hotels.com for a refund. Hotels.com contacted the hotel and the had a mail back stating no refund. Honestly ridiculous. Stayed here twice before and never had an issue.

Partner

2/10

Poor

07 Jun 2026

Catherine

The shuttle that is referred to in the listing never came and when I tried to call them, they didn't answer. When I checked in, I was overcharged me, which I noticed and they said they would refund me the difference. I'm home now and there is no refund on my credit card statement, despite me getting a receipt. Now I will have to spend the time to sort this out. The 2 'double beds' were actually a single double bed and an undersized sofa bed. Despite our reservation being for 4 adults, there were only 2 towels in the room. The breakfast was fine, but I would not stay at this place ever again. In addition to the poor service, the place is dinghy, tired and poorly cared for.

Family

4/10

Poor

07 Jun 2026

Kevin

The bed was broken and ripping to one end. The guy came to look at it and just put some extra pillows under the mattress, not what you expect when paying for a night in a hotel.

Friends_and_family Family

8/10

Excellent

05 Jun 2026

James

When checking online it reflects free shuttle to airport
Was advised at check in that has not existed since COVID
Would be a nice touch to bring back or take off search sites if possible

Dining room staff were excellent
Especially the manager who greeted us at dinner and at breakfast
Food was well priced in comparison to London and its area

Family_with_children

6/10

Pleasant

05 Jun 2026

Nicky

Clean room i

8/10

Excellent

04 Jun 2026

James M

Good hotel for pre trip stay

Self

4/10

Poor

02 Jun 2026

Nancy

From the carpets in the halls to the bathroom shower everything was nasty. There is a point in time that a hotel needs repairs, very convenient location and that was the reason we stayed but not worth it at all.

Partner

8/10

Excellent

31 May 2026

Louise

Handy fro Heathrow and Windsor. On site parking for £16.00 a day.

6/10

Pleasant

31 May 2026

Jenny

I

Family

10/10

Exceptional

29 May 2026

Shaun

K

4/10

Poor

29 May 2026

Jeremy

The room was not ready when we checked in at 7pm. The shower had mould on the tiles. There were dirty sheets on the floor in the corridors - when we checked in and still there when we checked out. Room was noisy. Food was OK but not great. I wouldn’t stay here again.

Family

8/10

Excellent

29 May 2026

ADRIAN

Parking costs can be expensive .

Partner

10/10

Exceptional

28 May 2026

Kat

Easy to navigate. Clean comfy rooms

Family_with_children

4/10

Poor

27 May 2026

Victoria

First they didn't have the two single bed room I reserved months ago. Once we got to the room with a double bed and an uncomfortable sofa bed my daughter had to sleep on there was absolutely no air conditioning no matter what I did to the thermostat. I tried to call the front desk with no answer. There is shampoo and body soap but no conditioner and very rough towels, with no wash cloth. The only good thing was the bus stop across the street to get to the airport.

6/10

Pleasant

27 May 2026

Andy

Arrived at c2045h to be told that my bedroom wasn't ready! First time in 30+ years of business travel that has happened to me at that time in the evening! The reception staff were apologetic and offered me a free drink - so that offset some of the hassle...but the last thing you want when you arrive at that time is to be told the room isn't ready.

Breakfast was v busy with long queues - lots of groups booked in, which resulted in long delays at the buffet and lots of empty pots of breakfast food. The staff replenishing the pots (esp on the cooked breakfast) looked about as happy to be there as they would be locked in a prison cell...very miserable and dour!

Other facilities were fine. Room was spacious and well appointed. Car parking is good (but expensive).

Self

8/10

Excellent

26 May 2026

Pamela

Stayed overnight before our flight and left early. All went well including ordering a taxi from reception.

Partner

8/10

Excellent

26 May 2026

Emily

Parking needs to be a reserved option for non blue badge holders but with mobility issues (our member of staff was 6 months pregnant and not moving well) luckily staff were amazing and sorted the issue of a full car park

Self

6/10

Pleasant

25 May 2026

Robert

Very limited parking - the staff were surprised I got a parking space. Fortunately it was a small car.

Very disappointing not to have the advertised electric car charging.

Friends_and_family Family

6/10

Pleasant

25 May 2026

Robert

Booked this hotel for a family trip to Legoland. Ideal location etc.

However, one of the key reasons for booking was the availability of electric car charging - but there are none. Despite what the hotel's own site says, they were removed a few months ago.

I was directed by the staff to a \"Tesco\", however - I found a station nearer. Only problem is it required me to wait 30 minutes for the charge rather than enjoying time in my own bed.

Sort this out will you!

Friends_and_family Family

10/10

Exceptional

23 May 2026

Brenda

Very convenient for an overnight stay at the London Heathrow Airport.

Family

4/10

Poor

23 May 2026

Martin

Hotel was ok, nice staff.

Self

2/10

Poor

19 May 2026

ZAKIR

Emailed multiple times asking for interconnecting rooms and a cribs for two rooms. Made sure to email 4-5 times ahead of the trip to ensure a smooth check in after a long flight with young kids.

We get there and the reception stars are you with blank expressions. Gormless grunts incompetent and incapable of doing anything without being asked several times.

Eventually gave us two rooms next to each other. Neither with a crib, ask for 2 cribs, they bring one. Goes back to get another. Forgets the mattress for inside the crib. Gave us 2 keys for 2 rooms. 1 key doesn’t even work.

Just a comedy of incompetence except it’s not funny at 1 am with two kids.

Do better.

Family_with_children

4/10

Poor

19 May 2026

Michael

Room a little dirty. Downgraded from room booked which was disappointing.

Partner

10/10

Exceptional

18 May 2026

Arun

The stay was good. Staff was really helpful. Special mention to Suneeta in housekeeping who went above and beyond to make sure our stay was comfortable.

Family

8/10

Excellent

18 May 2026

Cameron

Comfortable and convenient stay near the airport with a good breakfast. Would stay again!

Partner

10/10

Exceptional

18 May 2026

Catherine

It was an easy 10 minute bus ride from the airport. Staff greeted us and we're so friendly from the moment we walked in. Our room wasn't ready when we arrived, so they held our bags while we went to lunch.
The hotel was very clean; our room was spacious; the shower had great water pressure; and our bed was comfy.
The breakfast was unbelievable. It was not your typical continental breakfast of toast and bagels. It was amazing... So many choices!
The only negative thing I can say is that there weren't any activities within walking distance, but that has no reflection on the hotel.
I would highly recommend this hotel! It was the nicest hotel we stayed in while in the UK.

Friends

10/10

Exceptional

16 May 2026

Remo

Staff were lovely and really helpful. Amazing breakfast and clean room. Loads of room for 3 adults. Rooms were good. Great.

Friends_and_family Family

10/10

Exceptional

14 May 2026

Andrewfer

Only about 20 minute bus ride from the airport and bus stop only a minute walk away. Bus number 703 takes you to and from and only costs 3 pounds. Hotel was overall nice for a night or 2 stay.

8/10

Excellent

14 May 2026

Pauline

Distance from T5 a little farther than expected. The choice of Holiday Inns made the whole thing confusing. Shd be more clearly defined. I almost got the Hoppa to the wrong hotel. Otherwise all good.

Self

6/10

Pleasant

14 May 2026

evan

Hallways need cleaning
Check-in too long wait 10-15 min
Parking could be nightmare not skit if spots charge 25 night

10/10

Exceptional

12 May 2026

Corina

My wife and I took the local transportation from Heathrow to the hotel. When we arrived there was no one at the counter and a small line had formed, two gentleman came to the desk about five minutes later and got the line down. We were informed that we booked an ADA room, no worries. We checked in and got to our room. It was very clean and made a great spot to rest for our flight the next morning. We enjoyed the included breakfast which was a wonderful touch.

Partner

8/10

Excellent

12 May 2026

Peter

Really nice and helpful staff.
Be careful of parking as its £16 per night extra!
The food is nice and fresh too.

Self

8/10

Excellent

11 May 2026

Dalitso

The breakfast was very delicious.

8/10

Excellent

03 May 2026

Megan

Staff were really friendly and helpful

Self

4/10

Poor

30 Apr 2026

Maria

Airport shuttle is not free and is a paid service. Beds are not comfortable enough.
No water bottles in the room or for free.
Breakfast and servers are great!

Friends_and_family Friends

8/10

Excellent

30 Apr 2026

Sheldon

Parking was easy, petrol station opposite was very convenient. Very convenient location for easy rental return and close to the airport.

Self

10/10

Exceptional

28 Apr 2026

John

The younger lady of the counter is so beautiful and nice. Real excelent customer service

Family

8/10

Excellent

27 Apr 2026

stephen

Great staff, parking made easy. Will stay there again.

Self

10/10

Exceptional

27 Apr 2026

terry

Good location and clean

Family

10/10

Exceptional

27 Apr 2026

Shafat

Nice spacious hotel
Paid parking avaliable

Friends_and_family Family

10/10

Exceptional

27 Apr 2026

Rick

I had a 12 hour layover at Heathrow. I walked out of the airport, hopped the bus and it was at the hotel in less than 10 minutes. The staff was quickly quick and efficient. I was in my room in no time a hot shower and a soft bed that was just what I needed before heading back to the airport for another long flight.

Self

6/10

Pleasant

21 Apr 2026

Keri

Stay was okay but needs improvement. The room felt dated and could use a deep clean—carpet and paint especially. No fridge or ice machine (maybe typical for the UK), and only one bedside outlet. We had just one towel for two people and no flannels available. Bed wasn’t very comfortable. Staff weren’t very warm. Wayfinding was confusing—clear signage off elevators is needed. Soaps also smelled unpleasant. I wouldn’t stay again.

Partner

10/10

Exceptional

20 Apr 2026

Martin

Super easy and efficient stopover before a flight out of LHR. Great value, spacious room and super helpful staf.

Friends_and_family Family

6/10

Pleasant

15 Apr 2026

Stephen

Parking was very limited. Spaces were being used by Parking Company and not available to the guests. Property is inadequate for modern use.

Self

4/10

Poor

13 Apr 2026

Andrew

The room was small but fine for one night. The heating was not on and took a long time to heat the room once the temperature was set.

The reason for the overall poor score is the staff. We had no shampoo in the dispenser, which my wife only realised when she was in the shower. I called reception, who were apologetic and said someone would be along shortly. Five minutes later a man turned up with a bottle of shower gel. I told that was not what was needed and he said he'd be back very soon. After almost ten minutes I called reception. The lady on reception left her position to bring me a shampoo. A few minutes later the original staff member turned u with the correct bottle.

When walking down the corridor in the morning we were intercepted by staff THREE times to ask which room we were checking out of. We politely told them we had not yet checked out. I think they were being lazy and not checking with reception which rooms had been vacated.

At breakfast there were items that ran out and replenishment was slow.

A couple of other problems led my wife to complain to the duty manager. He was disinterested and borderline rude, focusing on his computer screen rather than looking at her. We accepted some IHG points as compensation.

A week later, no points. I emailed the hotel and the duty manager stated \"The wrong membership number was provided\". That's highly unlikely as I read it out three times to ensure it was taken correctly.

An average hotel with below average management.

Partner

8/10

Excellent

12 Apr 2026

Wendy

Good hotel. Lots of airline folks seemed to stay here. Make sure to get the correct bus to and from theT5. Number 7 bus to the hotel and number 703 back to T5. Staff were very friendly and accommodating. Breakfast is amazingly abundant with plenty of staff on hand cleaning, serving, helping. Asked for extra tea for the room and housekeeper was very generous with tea and milk. Nicely updated bathroom. Bedding was stained on one bottom sheet. I say to miss but disconcerting for guests. Now that we know the buses, would stay here again. As we were taking the bus back to Heathrow T5 we drove through some lovely areas with parks and historic buildings. Worth a longer walk to take a look.

Partner

2/10

Poor

11 Apr 2026

Sabit

Was No AC, parking was good but you have to pay

Family_with_children

8/10

Excellent

10 Apr 2026

Anne

Room was clean, spacious and shower was great

Friends_and_family Family

8/10

Excellent

06 Apr 2026

Joanna

Staff very happy and friendly. Good food. Ideal for Heathrow terminals

Partner

8/10

Excellent

06 Apr 2026

Virginia

airport nearby
staff was excellent

Self

6/10

Pleasant

05 Apr 2026

Lisa

Stayed as we had an early flight the night day.
Unfortunately our room had a connecting door, and from 4am our neighbours spoke very loudy so we all felt awful the following morning.
We booked a family room for 4 of us, but only had towel and mugs for 2 and when I asked for extra mugs was told I could only have 2!
Breakfast was ok.
Also a note for future guests. There is no complimentary water and the vending machine is very confusing to use, so we nipped to the petrol station over the road.

10/10

Exceptional

04 Apr 2026

Jasmine Leigh

We came all the way from San Diego, California and loved our stay here! The rooms were very clean and the staff were all so wonderful! Amanpreet had exemplary customer service skills and she made our stay wonderful! Thank you so much!

Friends

6/10

Pleasant

03 Apr 2026

Shavon

The bathroom looked moldy in the shower