Name: Premier Inn LON Heathrow Airport T2 & T3 (Bath Rd)
Address: 15 Bath Road, 15, Hounslow, TW6 2AB, GB

8/10

Excellent

20 Jul 2026

Bhavesh

Na

Friends

10/10

Exceptional

20 Jul 2026

Fay

Loed that there were bars and restaurants on site.

Self

4/10

Poor

18 Jul 2026

Muzna

I asked several times in advance for early check in coming in with young kids. We waited 3 hours in the lobby and asked multiple times before getting a room. The room does not have a lot of amenities, the shower isn't really kid friendly, there is one shampoo/body wash mix that doesn't even pump. For a room that has multiple beds for Families, it didn't seem family friendly.
The Breakfast had variety but was not Good at all. Nothing was properly eatne by any of us.

Family_with_children

8/10

Excellent

18 Jul 2026

Wenzheng

Comfortable room and decent breakfast.! The front desk staff need to be well- trained for the onboarding process.

Family

8/10

Excellent

18 Jul 2026

Bridget

Was nice place to stay

Business Family_with_children

10/10

Exceptional

17 Jul 2026

Monserrat

Perfect for an overnight layover. Convenient shuttle, nice rooms and good amenities.

Family_with_children

10/10

Exceptional

17 Jul 2026

Andrew

Great hotel and amenities

Family_with_children

4/10

Poor

16 Jul 2026

Flavio

Room cleaning was good, but staff not helpful not even to point the right direction to the room during the check in, common areas completely dirt, breakfast area dark looking dirt, not nice at all. I won't stay there again.

Friends_and_family Family

10/10

Exceptional

16 Jul 2026

William

Very clean and room had great air conditioning!

Self

10/10

Exceptional

16 Jul 2026

Wendy-Ann

There was a strict 3pm check in time and I was 2 hours early but was able to pay 15.00 to get access to my room early. Front desk offered to book me a table for dinner which was a nice touch and explained departure travel availability. I had a very heavy bag so chose a private car but there was a pick up every 30 minutes from the hotel to Heathrow airport that I could have used. Clean room, Ground floor which was great. Would certainly stay again. Also wifi was free and good.

Self

8/10

Excellent

16 Jul 2026

Penny

The room was fine but the hotel restaurant was horrible. We did not receive our water for 115 minutes after ordering. It took over 40 minutes from when we placed our order to receive a very basic meal. The food was cold and over cooked. Expensive and not worth it.

Family_with_children

10/10

Exceptional

14 Jul 2026

Justin

The room was very cool (too cool for the day)--I had to turn off the A/C.

Self

10/10

Exceptional

13 Jul 2026

Brenda Rossow

Very friendly staff.
Rooms were clean and made up nicely. Very comfortable.

Business

8/10

Excellent

13 Jul 2026

HATIM

Good and clean rooms but the carpet need and update

Family_with_children

10/10

Exceptional

12 Jul 2026

Komal

Hotel has a nice bar and restaurant.
Rooms were very clean and overall was very good experience

Family_with_children

6/10

Pleasant

12 Jul 2026

Dennis

There were not enough usb ports. There was no outlet in the bath for shaving. There were no face cloths for bathing. Have never seen shampoo and bath soap in one. A refrigerator would have been helpful for our meds.

Partner

10/10

Exceptional

12 Jul 2026

Shafik

Clean rooms, staff were helpful, breakfast wasn't included so didn't eat. Stayed one day, too much noise from floor above .

Family_with_children

8/10

Excellent

12 Jul 2026

Donald

Convenient location for heathrow

Family_with_children

2/10

Poor

12 Jul 2026

Ignacio

The Hotel common areas are dirty, room smelled like someone had smoked a cigar and they didn’t clean it properly. But that’s just my interpretation, it could very well be the cleaning products they use as I kept noticing the smell on the dirty hallways.
The shower experience was appalling, water pressure was a trickle and impossible to adjust the temperature, also you literally have to shower sideways if you don’t want have contact with the curtain.
You can hear everything from the room upstairs which makes it very hard to fall asleep.
I complained at check in and they didn’t make any effort to change the room.
I only stayed one night and switched to a different hotel.
I honestly don’t understand how they have better reviews and the “Exceptional” category…, they simply can’t be trusted

Self

10/10

Exceptional

11 Jul 2026

Ivan

Comfortable and clean accommodations. Bed was very comfortable. Staff were very friendly and attentive.

Self

10/10

Exceptional

11 Jul 2026

Shannon

Great location. We took the public bus from the airport. Exceptional staff. Very helpful. Air conditioned room, first floor.

Partner

10/10

Exceptional

11 Jul 2026

Kaden

Ac and comfortable rooms

6/10

Pleasant

11 Jul 2026

Toni

While the hotel was clean and functional with air conditioning in the uk heatwave, it was further from the airport than expected and I got overcharged by the shuttle driver. It would be much cheaper to use local buses. Also the restaurant, while claiming to have safe allergy protocols (a binder and staff wearing badges) really wasn’t very safe. My kids are celiac and we were directed towards the buffet despite asking 3 different members of staff if there were safe options. After using clean tongs and selecting items from underneath or clean trays we were told we should have requested a special order that could be cooked separately with dedicated cutlery and plates that would take an extra half an hour to prepare. This mistake could have ruined our holiday but thankfully everyone was ok. More allergy awareness training is necessary.

Family_with_children

6/10

Pleasant

11 Jul 2026

Praveen

Shower drain partially blocked room number 1155

Family

10/10

Exceptional

10 Jul 2026

Deb

Gorgeous property and right over the road from the Gastro Pub The Chequers with excellent food and service,

Friends

10/10

Exceptional

10 Jul 2026

Liming

Book a family and it is better than expected. The restaurant dinner and breakfast are enjoyable with good price value. Recommend for flight layover and need a hotel stay.

10/10

Exceptional

09 Jul 2026

Karen

It was a nice stay just cost a lot to get to the hotel by cab. Need an easier way to hotel. Thank you

Family

4/10

Poor

08 Jul 2026

Sebastian

The positive was that it was quiet at night and that the windows isolated sound from the nearby street well. Other than that really not to write home about. Staff at checkin was ok but didn’t say one word too much. Staff in the bar was unresponsive and unwilling to serve food. Everything had a slightly run down feel and not really clean. Carpets in hallways had dirt all over them. Room cleanliness was ok, but also not stellar. Also, not super convenient to reach the airport from here, it’s actually not that close. Only go here if you have to

8/10

Excellent

08 Jul 2026

Navin

Excellent customer service with housekeeping

Family_with_children

10/10

Exceptional

08 Jul 2026

Francis

Great hotel at affordable price. Easy to get to airport. Comfortable rooms. Good staff. Food is pretty good

Family_with_children

6/10

Pleasant

08 Jul 2026

Tim

Room was clean, rest of the hotel was dirty and breakfast was terrible

Partner

8/10

Excellent

08 Jul 2026

Hussain

Good

Family_with_children

10/10

Exceptional

08 Jul 2026

Lynn-Maree

The hotel was conveniently located to Heathrow T2 and T3. The bonus was that you could take the shuttle at the back doors of the hotel to either terminal. The hotel room itself was quiet and adequate for us day. I also enjoyed the fact that there was a restaurant where we could have dinner and breakfast without having to leave the hotel. I had problems with the staff accepting my bags in the luggage hold after being told by their central reservations team that I could leave them there. Unfortunately, this soured otherwise what would’ve been a good stay?

Family

10/10

Exceptional

07 Jul 2026

Myriam

Good location, excellent price/quality , quiet rooms, good breakfast

Family

6/10

Pleasant

07 Jul 2026

David

Carpet in all public area’s horribly stained. When I turned the water on in the tub a huge nest of hair popped up from drain. No longer does wake up calls. Poor choice for airport property. On site restaurant really good. Especially service

Self

8/10

Excellent

06 Jul 2026

Kannan

Ok for a night stay, convenient 10 min drive from airport. Shuttle was convenient with frequent schedules, $7 charge , cheaper than uber.

Family_with_children

10/10

Exceptional

06 Jul 2026

Krishna

Nice hotel, close to the airport, shuttle service for lower rate, nice breakfast included

Self

8/10

Excellent

06 Jul 2026

Abbas

no comments

Family

10/10

Exceptional

04 Jul 2026

Maureen

Great!

Family

10/10

Exceptional

04 Jul 2026

Maureen

All was great!

Family

6/10

Pleasant

04 Jul 2026

Farhiyo

No one cleaned my room

Family_with_children

8/10

Excellent

04 Jul 2026

Evan

Good location. Good breakfast. Room was clean, but the facility shows significant wear (eg stained and worn carpets) from a high-traffic location. Staff was excellent. I'd stay here again if I needed a hotel close to Heathrow.

Family_with_children

8/10

Excellent

03 Jul 2026

WANDA

They had air conditioning. Not all hotels in U.K. do.

10/10

Exceptional

01 Jul 2026

JONATHAN

Convenient bus to Heathrow.

Family_with_children

10/10

Exceptional

29 Jun 2026

Jermaine

This property actually exceeded my expectations. It was very clean and comfortable. Great place to stay for a connection.

Family_with_children

10/10

Exceptional

29 Jun 2026

Clarolina

Clean room , staffs are nice, Hotel is accessible to public transit and the 7$ bus to the airport was awesome cheaper than taking an Uber.

Friends

10/10

Exceptional

27 Jun 2026

mona

Stayed one night. Did not get to experience any eateries. Used the Hoppa Hotel shuttle to and from LHR - very easy quick ride. Check in was good. Our room was very clean, comfortable and spacious. We are flying back to LHR in September and will definitely book this hotel

10/10

Exceptional

27 Jun 2026

Bernard

The property and a least the room I had on the first floor was in excellent condition. By chance I had stayed at the Premier Inn in Bath for the previous 10 days, in a standard room and the room layout was exactly the same in both places. The Inn at Heathrow had far nicer carpets and seemed much better kept at least in the room where I stayed.

Self

6/10

Pleasant

25 Jun 2026

David

1) Never responded to requests in text via Expedia last night - and, couldn't get them by phone (my phone an issue getting through London at airport, 2) took a long time to get a person at the desk when I got there, 3) Ordered dinner when I got there - took a long time to get food, 4) Hallway needed to be vacuumed (midnight and this morning as well), 5 kids were very loud midnight from the next room, 6) the best part was I did get sleep and the next morniong the bus to LHR Terminal 3 only cost me 7 GPB and was quick! Wish I'd known that option was possible last night - took a long time to get a taxi.

Self

10/10

Exceptional

24 Jun 2026

Deborah

The check in was easy. We arrived early and our room was ready. Good security because the key card is used to open the elevators. The room was very clean and fresh. Our only concern was the height of the tub to get in and out, but it looked newly renovated. Some tissues in the bathroom would be nice. The restaurant was good and reasonably priced. There is a shuttle to the terminal for 7 euro and the driver helped us with our luggage.

Friends

10/10

Exceptional

24 Jun 2026

Janet

Comfortable, clean hotel convenient for Heathrow. Good restaurant and helpful staff.

Partner

10/10

Exceptional

22 Jun 2026

Marina

The staff were helpful and friendly.
Our room was spacious and clean.
Breakfast was basic but fine. An excellent choice close to Heathrow.

Partner

8/10

Excellent

22 Jun 2026

Nancy

The restaurant staff were great and the room was nice, though the hallway carpet was a bit difficult to roll my luggage on

4/10

Poor

21 Jun 2026

Bipinkumar

No clarity about parking and its procedures… they just want to steel money. Hotel staff totally have no control on parking and service.. very bad

Family_with_children

10/10

Exceptional

21 Jun 2026

Saara

Great value for the stay.

10/10

Exceptional

20 Jun 2026

Kristen

This place was fantastic! The inside of the hotel felt like a mall with a full coffee shop, large restaurant, and bar. The room was clean and quiet. It is pretty far away from the airport but the Hotel Hoppa bus makes it an easy trip.

Self

2/10

Poor

19 Jun 2026

Ott

We booked this hotel especially to get king size bed.

10/10

Exceptional

16 Jun 2026

Valeriya

We stayed for one night during a long layover. Very convenient location; quiet and peaceful.

Partner

8/10

Excellent

12 Jun 2026

Graham

Close to airport, reasonable prices

Self

4/10

Poor

09 Jun 2026

Valerie

Given that this is an airport hotel with T2 right in the name, I wanted to understand how to get there from Heathrow Terminal 2 (e.g. is there a shuttle provided? etc). The website had a lengthy FAQ page but the only FAQ related to transportation was \"Can I walk to the hotel from Terminal 2?\" with the answer being no :) Nothing about a shuttle or any other options besides taxi/uber. No email address provided, no one answered the phone when I called, and the website indicated that they'd respond to WhatsApp messages but when I tried contacting them via WhatsApp I got \"We’re sorry, but our team are currently unable to accept any new chats.\"

It turns out that there are public buses that go to the hotel, but we had to figure this out ourselves. I've never stayed anywhere that was so determined to evade customer contact. There are many other airport hotel choices, I'll choose a different one next time. (Also, cleanliness was alright, part of the sink had not been cleaned... again, there are better choices.)

Partner

10/10

Exceptional

08 Jun 2026

Charlotte

Perfect for the night before a flight

Family_with_children

10/10

Exceptional

08 Jun 2026

Andrew

Perfect overnight at the airport

Self

10/10

Exceptional

02 Jun 2026

Annalisa Forlin

everything perfect as usual

10/10

Exceptional

02 Jun 2026

Dhaval

Very convenient

10/10

Exceptional

01 Jun 2026

Susan

Very quick check in with very helpful staff. Room was very clean and bed extremely comfortable

Self

8/10

Excellent

31 May 2026

Chad

I was surprised with the deals offered by the thyme restaurant, especially being in an area where there was not much options for food. They could have easily taken advantage of people staying there, but had some deals that made it easy to take advantage of. I would stay here again.

Family_with_children

10/10

Exceptional

30 May 2026

James

Great location, super friendly staff, very affordable and wouldn’t hesitate to stay again.

Partner

10/10

Exceptional

28 May 2026

Carla

Rooms are very warm but nice. The Lounge is large and a great place to hang out.

Family_with_children

10/10

Exceptional

28 May 2026

Tracy

Comfortable room, fabulous breakfast, helpful staff

Self

10/10

Exceptional

27 May 2026

Michelle

.

8/10

Excellent

24 May 2026

Jennyfer

Hôtel bien situé par rapport à l'aéroport. Nous étions à 25 minutes du terminal 5 et 18 minutes du terminal 2. Les transports en commun sont facile à prendre tout près de l'hôtel. La chambre était propre. Par contre, le corridor laissait à désirer niveau propreté. Dans la chambre, il n'y avait que du café instantané. Il serait intéressant de mettre une vrai cafetière type \"Nespresso ou Keurig\", Restaurant très pratique avec des prix comparables à ceux du centre-ville de Londres. Pour se rendre à Londres, comptez environ 1h05 en transport en commun mais le tout se fait facilement avec bus et métro. Le hall possède les écrans de statut des vols, ce qui est très pratique.

Friends_and_family Family

8/10

Excellent

24 May 2026

Simon

supermarket close by, buses from airport ok - ask driver

Self

6/10

Pleasant

24 May 2026

Gearoid

It was fine. The restaurant staff was very good at accommodating our gluten free diet.

Family_with_children

8/10

Excellent

23 May 2026

Craig

Exceptionally quiet given that planes were landing very close by!!!
The coffee place inside was excellent!

Family

2/10

Poor

23 May 2026

Carol

Clean and convenient to get to buses after resting. Staff were helpful in accessing local bus.

Partner

10/10

Exceptional

22 May 2026

Jason

It was an excellent stay.
My primary suggestion to the management is that we arrived by Uber. The signage was not clear so he dropped us off at the N end of the building. All the bird droppings there, and no \"Welcome\" signs there created a pretty bad/strange first impression. And the communication about having to wait to check in seemed a bit off. I think that's because how long we'd have to wait was unclear. (The wait wasn't terrible, but the communication was a bit off.) And there was some confusion/surprise about what a \"2 course meal\" means.
That might sound all bad, but the stay was actually pretty good. We were impressed and would come another time now that we understand the best parts as well.

8/10

Excellent

22 May 2026

Dominick

Clean. Close to Airport with shuttle bus provided Reasonably priced
Good breakfast

Partner

10/10

Exceptional

21 May 2026

Colleen

Breakfast was good value. Room was very clean and all sites were in walking distance

Partner

8/10

Excellent

21 May 2026

Jeri

Room was clean. Hoppa shuttle to airport essential.

Self

8/10

Excellent

19 May 2026

Colleen

Great to be able to have a relaxing drink after arriving in to Heathrow.

10/10

Exceptional

19 May 2026

kelly

The food was fabulous very clean. The staff were very helpful. Great location.

Self

10/10

Exceptional

19 May 2026

kelly

This place was fantastic

Self

10/10

Exceptional

19 May 2026

Jennifer

Good dinner and breakfast options
Great price
Tasty

Family

2/10

Poor

18 May 2026

Michele

Do NOT book the breakfast!! Our flight was changed earlier by the airline, before breakfast was available and they wouldn’t refund—even after we spent ££££ on dinner at the onsite restaurant. Pushing responsibility off on Expedia & vice-versa. Shameful. There are many other options the next time we need to stay near Heathrow LHR the night before...

Family

10/10

Exceptional

18 May 2026

Latoya

I loved the lighting in the premier room and the complimentary water

Friends

10/10

Exceptional

16 May 2026

Dennis

What I like most was the airy hallway section that had seats a bar and entrance to the restaurant etc. The restaurant deal of supper and breakfast was ideal!

Partner

10/10

Exceptional

16 May 2026

Aya

The amenities are limited, but that’s standard for Premier Inn.

Business

6/10

Pleasant

15 May 2026

Debbie

Never had a worse experience with a front desk/check in. After 36 hours of travel, I was

1. Given a key that didn’t work. Had to drag two huge bags back to the lobby.
2. Approached a supervisor at the desk, was told to go to the other desk and speak to her colleague.
3. Dragged cases to next desk, given new key for same room.
4. Lugged cases back to room, key worked, but room was unfortunately occupied by a lovely older couple who were terrified when I walked in their room.
5. Lugged cases back to front, explained. Was asked if I was sure someone was in the room??? Yeah, didn’t hallucinate the nice couple.
6. Given new room, other side of hotel. Lugged bags, entered, actually no one else in this one, yay. Laid down. Five mins later a knock at the door. Was the front desk clerk saying so sorry we put you in the wrong room. Please come with me. Back to desk. She did lug the bags and exclaimed wow these are really heavy.
7. We go back to lobby. She tries to speak with the supervisor, and is brushed off, told in front of me the supervisor was busy.
8. Key given for third room, fourth trip from lobby. Was told I could have free breakfast the next day, which I didn’t want and didn’t use.

Never seen anything like it. I will say the restaurant staff were friendly and helpful.

Self

8/10

Excellent

14 May 2026

Peta

Breakfast should be included in the room proce

Partner

10/10

Exceptional

10 May 2026

Max

Friendly staff

Family

8/10

Excellent

10 May 2026

Roslind

Could have been cleaner. Staff were great. Decent restaurant food.

Self

8/10

Excellent

08 May 2026

Claire

Breakfast was a bit busy and the coffee machines not working. Clean room. Great staff. Excellent evening meal.

Partner

10/10

Exceptional

07 May 2026

Arlene

Clean. Conveniently located. Food. Bar.

Self

10/10

Exceptional

07 May 2026

Christine

Clean, lots of amenities, and inexpensive.

Family

2/10

Poor

06 May 2026

Fanan

The receptionist was very rude

10/10

Exceptional

05 May 2026

Raul

We did not eat breakfast, but we had nacho's and onion rings from the restaurant the night before we checked out. The food was very good. We were thankful for the shuttle that picked us up at the hotel and took us to the airport. It was exactly on time. I have nothing negative to say about our stay and would use them again if we were in London.

Partner

10/10

Exceptional

04 May 2026

Fiona

On the shuttle bus route for Heathrow. Very clean and convenient for an early flight from terminal 2

Self

6/10

Pleasant

04 May 2026

Uwe

The room was comfy but the purple led above the bed would flash randomly all night, there was a stain on the carpet that looked like blood, the shower leaked a lot so all the water didn’t make it to the shower rose and the door handle to the shower was about to fall of.
The dinner option I had (chicken) was quite dry. Breakfast was good and the bed was very comfortable.

Self

6/10

Pleasant

03 May 2026

Abiola

The staff were nice

4/10

Poor

02 May 2026

Rachel

I have stayed at this hotel before every departing trip from Heathrow for 20 years. It’s been several years since my last trip and I was surprised and disappointed to see how downhill this hotel has gone in such a time. The staff were uninterested, rooms were dated and incredibly worn, and the beds and especially pillows appear to have been significantly downgraded. The on site bar and restaurant are still nice, but that’s about the only good thing. The Hotel Hoppa comes here but it is packed (maybe you’ll get on the second or third one that comes), and is expensive. If you have more than one person travelling a taxi is actually cheaper sometimes.
On my next trip I’ll be trying somewhere else, which is a shame because this hotel holds a lot of sentimental memories