Homestay Hotel

United Kingdom , London
LONDON, Bulstrode Road, Hounslow, Middlesex, 2
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75 reviews shown

8/10

Excellent

01 Jan 2025

John

Nice for shirt stay

Nice but quirky place to stay for one night. Good value for money with comfy bed and shower. Handy for tube so easy to get into London.
Staff were in the main friendly although receptionist booking us in barely raised an eyebrow let alone a smile or a welcome!
Major downfall is it is on the flight path into Heathrow meaning big jets passing low overhead from about 5am. Not something they can do much about but be prepared.

Partner

4/10

Poor

01 Dec 2024

Mehenaz

Horrible service

Horrible experience poor customer service and charging extra just for partner to come and visit me even though wasn’t planning to stay the night and questioning us saying he needs to leave in 10 mins

Partner

6/10

Pleasant

25 Nov 2024

MAXIMILAN TEDDY

The room we got has 2 king size bed but not enough space in the room. The staff are okay but appeared inexperience but that is fine, there’s plenty room to improve. No elevator for those with large and heavy luggages.

Leisure Family

10/10

Exceptional

10 Nov 2024

Aaron

Friendly

Leisure Friends

4/10

Poor

03 Nov 2024

Kelly

Not the best... Wouldn't stay again

Arrived at the hotel and my partner was helping me out of the car as I'm on crutches withon 5 mins we had been given a parking ticket (not the hotels fault). The guy on reception was apologetic and due to be being on crutches gave us a room on that floor which was so small the door to the bathroom barely opened. The bed was a small double with a single duvet over it didn't even cover the full bed and the windows didn't shut properly so it was incredibly noisy. Overall it I'd paid the price on this site I wouldn't have minded but paid early check in when we arrived as we were heading to a rugby game plus £20 parking plus the parking ticket hotel ended up costing over £200 for one night could have stayed at the premier in cheaper.

Partner

10/10

Exceptional

09 May 2024

Deborah

Amazing stay

Staff were amazing, breakfast was great and the bar was good 👍

Partner

8/10

Excellent

23 Mar 2024

Seth

Alex was friendly and accommodating.

Leisure

10/10

Exceptional

10 Mar 2024

Karl

Jewel in the crown

The hotel was tucked away off the.main road. Location is amazing close to top asian restaurants, bars and close to public transport routes.
Our room was lovely and clean, modern and chic. The bed was amazingly comfortable and breakfast was fresh, hot and well made with quality produce. The staff team are wonderful and friendly. Tge bar/ breakfast room was modern, immaculately cleanand service impeccable. Wonderful little gem.

Friends_and_family Friends

8/10

Excellent

08 Dec 2023

Yordan D

Very friendly staff, who shared his charger as I didnt have my own. Concenient location by Hounslow Central tube for connections to LHR. A bit worn down sheets (look overused) and some hairs found on pillows.

Leisure Self

4/10

Poor

12 Oct 2023

Belinda

Not really worth the money, we were “upgraded” to the premium but no room to walk around the bed, they were never able to make us a key, we had to ask the house keeper to let us in every time we wanted to go inside the room again. Restroom was super super small, the hand wash sink was pretty much right in front of the toilet with very very very little space for leg room and I am a short person, I can’t imagine how a bigger person would manage to use that toilet without hitting the sink, shower was broken and the “fixed” it attaching a spoon to the shower head so it would move with the water pressure, water liked to the whole bathroom floor, I’ve paid less or similar at a way better hotel, the main entrance has spiders, pretty much picture doesn’t not match actual property.

Business_and_leisure Partner

2/10

Poor

08 Oct 2023

Tarlochan

STAY AWAY from this DIRTY Hotel

HORRIBLE, SMOKY, DIRTY, AND DISGUSTING!

When we arrived at this hotel about two hours before check-in time, we were shocked to know that this is NOT a real hotel, rather a dirty Bed and Breakfast place masquerading as a hotel in bad and dirty condition in a very undesirable area in Hounslow. The floors were sticky. It was smelly all around. One of the employees was shamelessly smoking right outside the main entrance door. Then some others also joined him in the same area. I asked the receptionist to see the property inside. We had unfortunately booked it for three nights, but when we saw its dirty, smokey and unsafe conditions, I told the receptionist that we cannot stay there. She told me that we still have to pay for 3 nights. I called Hotels.com and she lady on the other side tried to convince the receptionist to accommodate our request and cancel the reservation with full refund. She even sent her email, but the receptionist continued to deny that she received the email. I wasted 90 minutes over there arguing with that lady and talking to Hotels.com. Hotels.com did try to resolve the issue, but the property owner refused to refund our deposit. Hotels.com should NOT offer this property on their website because it is an utterly disgusting place with horrible staff. I equally blame Hotels.com for promoting such a horrible property and bad property owner. We left and refused to check in.

Partner

8/10

Excellent

14 Aug 2023

Clarina

Very comfortable

We stayed there one night because we had missed our flight. The room was of a very good standard and very comfortable. The service was very good as well

Friends_and_family Family

2/10

Poor

13 Jun 2023

Jeffrey

Hotel told us when we arrived that they were sold out and didn’t have a room for us, despite having a confirmed reservation from Expedia. They suggested we look for another room at another hotel. We did that and fortunately found a room. Two hours later, Homestay called me to say they found a room for us. Now I’m having to pursue a complaint with Expedia to get a refund for a room we never got to use. Ridiculous. Not sure if it’s Expedia’s fault or the hotel’s, but it sure wasn’t ours.

Leisure Family

4/10

Poor

17 Apr 2023

Bhadresh

Very congested rooms. The bathroom was stinking. We had booked the room for two adults and their reservation showed one adult and so they charged for an extra adult even though the room was for 2 adults.

Leisure Family_with_children

2/10

Poor

09 Apr 2023

Farshad

The very first day one of the shelves by the bed fell off and the light was hanging by the wire on the other side which was very dangerous. I ordered breakfast and paid 15 pound and only managed to eat the toast. Finally bed bugs and other bugs on the bed sheets, I have taken video of this and will share later on. The manager Andrea would not give me the name of the owner and said the owner is in India!!

Leisure Self

10/10

Exceptional

27 Mar 2023

Verified traveler

Good location close to underground and several restaurants nearby. Staff were friendly and helpful. Room was small (the bed took up almost all of the space) but comfortable and clean. I stayed 1 night before an early flight and was more than happy with this hotel for that purpose.

Self

6/10

Pleasant

17 Mar 2023

Justin G

The room was “upgraded”. Barely walk around the bed. Uncomfortable small beds pushed together to make a”double”. Small single comforters. Not for a couple

Leisure Partner

10/10

Exceptional

11 Dec 2022

Michael

Lovely accommodating hosts. Smashing breakfast and convenient for the tube into London.

Leisure Partner

10/10

Exceptional

08 Dec 2022

Ghazi

Very nice and beautiful hotel and very good staff friendly and beautiful Area near of shopping Centre

Business

6/10

Pleasant

28 Nov 2022

Zero contact made for a nervous arrival.

I tried calling and emailing prior to the trip to confirm parking was available but the phone was dead and emails returned failed. Even upon arrival there was no one at reception and we wandered around for 10 minutes before someone came out to deal with us.
The car park is a 4 minute walk away in the semi derelict back garden of a house. The receptionist led me there in his car and did offer a lift back but I walked so I could pop into the convenience shop on the high street.
Even after all this time our room hadn’t been made up from the last occupants so we left the cleaner in there and walked to Twickenham.
Pillows thin, room hot and tiny, and worst of all, there is a drip landing on the roof above room 108 which was like water torture all night.
Breakfast was pretty good, staff were friendly, but the chairs in the “restaurant” have all sunk in the middle so it’s like stirring on the toilet! Lol
All in all, I wish I’d paid an extra £50 and gone with Travelodge or Ramada both over the road.

Friends_and_family Friends

4/10

Poor

20 Oct 2022

Simon

Very Disappointing

Reasonable hotel, spoilt by a total non-delivery of breakfast. I was told on arrival that could have my breakfast at 8.15, I did ask for it earlier as I had to be on the road again by 8.30, the receptionist did say he'd open the breakfast room up at 8am but they'd try and get someone in earlier. No staff even there at 8.20, no way I was getting a full cooked breakfast in 10 minutes... Manager was an idiot, how he thought they could arrive and magic breakfast out of thin air in zero time I don't know. Be aware, although it says parking available, there is barely room for two cars on the front and street parking is limited. I felt very let down by Hotels.com as well, they wouldn't refund the full £15 I paid for breakfast either.

Business

4/10

Poor

09 Oct 2022

Jennifer

Shower was ice cold or burning hot. We bought breakfast with our stay only to find it was served after we needed to leave for the airport. Of course because we booked it through Orbitz they wouldn’t refund us directly and the Orbitz staff claimed they couldn’t reach the staff. We asked the staff and they said nobody called, so idk who was lying. Sheets had old blood on them. No elevator so we had to carry heavy bags up two flights of stairs. Don’t recommend.

Leisure Partner

8/10

Excellent

05 Oct 2022

Juan

Would reccommend

Convenient for Heathrow, this hotel was great value for money, the room was clean, well serviced and up to the standard of a modern large chain hotel. The lady on reception was pleasant and welcoming too, would definitely recommend.

Self

10/10

Exceptional

12 Jul 2022

Adrian

Nice place to stay

Very good very friendly staff. Would recommend.

Business

8/10

Excellent

11 Jul 2022

Mary

Lovely Place!

What a cute hotel! It was clean and comfortable, and in a great location for getting on the train. They were doing construction but made sure they were only doing work during normal hours. The shades aren’t very dark so if you’re a sensitive sleeper like I am you will need an eye mask to sleep bc it’s very bright in the morning (if the sun is out that is!) I would definitely stay here again.

Partner

10/10

Exceptional

10 Jul 2022

Verified traveler

Ground floor

The place was okay apart from someone talking at the reception for over an hour and was loud and finished talking at 2am don’t think they was staying there then my bill receipt came under the door and 2 hours later I had to get up so not much sleep apart from that it was fine

Self

6/10

Pleasant

30 Jun 2022

Verified traveler

Fine. Nice staff and clean, but BYO curtains.

No curtains on the windows (summer in the U.K. means light until 11pm and sunrise at 5am!), and a pink screen on the skylight so the room was just bright pink. I ended up stuffing the bed cover over the window frame. The chairs at breakfast were also all painful to sit in- worn/broken.

The place is clean however and the staff really lovely. It’s close to a tube stop. That’s about all I can say about it.

Business

10/10

Exceptional

27 Jun 2022

Caroline

Felt very safe and run by very friendly folks.

Business_and_leisure Self

10/10

Exceptional

26 Jun 2022

Zoe

Brilliant staff, lovely hotel

Really beautiful hotel. Room was small but very cosy and comfortable. Staff were extremely friendly and lovely throughout, amazing bunch of people! A quick 1 minute walk to the tube station and car parked on a private and safe driveway a further 30 second walk from the tube. Didn’t have any food due to not being a breakfast person but food looked lovely from what we could see. Will be returning again and 100% recommend.

Friends_and_family Family

8/10

Excellent

26 Jun 2022

Nitin

Nice location and good room with all faculties. Hotel staff was extremely good and supporting

Leisure Family

2/10

Poor

16 Jun 2022

David

Very Disappointed - No booking

Be very careful as we booked this hotel with hotels.com and when we arrived at the hotel was told they don't deal with hotels.com and there was no booking

Business

4/10

Poor

09 Jun 2022

Gillian

8/10

Excellent

05 Jun 2022

David

Stayed here, just for one night ,as it’s very close to Heathrow airport. For what I needed ,it was perfect .Good location,clean and tidy room and a few minutes walk from the high street . I would stay there again

Self

2/10

Poor

26 May 2022

SUSAN

There are no elevators, no refrigerators, no closets or anywhere to put clothes or anything else. Very small room. Toilet seat broke first night. Room by reception area very noisy.

Leisure Partner

8/10

Excellent

24 May 2022

neil

good

Great people good company at the bar

Friends_and_family Friends

8/10

Excellent

20 May 2022

Faye

Excellent value for money, very clean and the gentleman on reception at check in was most helpful and friendly. The only unfortunate part of the trip was the lack of consideration by the evening staff when dealing with other guests / staff. Extremely loud late at night. This said I would stay again as it is very convenient and a comfortable stay.

Business Self

10/10

Exceptional

16 May 2022

Kath

A great stay. So welcoming and helpful. Room amazing: upgraded. One slight issue was the toilet seat was broken. There probably was little time to replace. But this is such a minor thing when everything else shines. We will book again.

Partner

10/10

Exceptional

01 May 2022

Mark

Very good

Partner

10/10

Exceptional

08 Apr 2022

C Y

Nice staying for business

Stay for business. Good location with reasonable price. Staffs are good.

Business

8/10

Excellent

18 Dec 2021

Rehana

A nice stay

There was a slight hiccup with my booking but the hotel sorted it quickly
Room was nice and clean , hotel staff were friendly and polite
Would recomend the place

Self

10/10

Exceptional

03 Dec 2021

Gladys

Be ready to go up the stairs if you get the third floor, and it is kinda small meaning it’s perfect for couples. Other then that everything was perfect! Perfect location close to the airport near stores next to the train stop that brings you to where you need to go. Best of all service was splendid! Maria is lovely! Maria took care of us once we arrived, she was also our chef! Made us the best breakfast we could have, with a smile on her face you can tell she made it with love! Best part of this vacation was definitely Maria, she gave us great recommendations and her kindness goes above and beyond! Thanks for everything and if we go back to London we well definitely be staying here again!

Leisure Family

2/10

Poor

03 Dec 2021

Maqsood

No one available at the check , no lift room too small, over charging for parking which I had not booked. Room in the loft . Would not go back

Business Self

10/10

Exceptional

27 Nov 2021

Farah

The staff was very friendly and patients.

Business Partner

10/10

Exceptional

14 Nov 2021

Mr. N

Great staff

Very nice hotel. Comfortable and clean.
Nice friendly vibe from the staff- who were ever present to help and made you feel very welcome.

Self

2/10

Poor

07 Nov 2021

Nicola

Terrible

What an absolute farce, when we checked in we were told that they were over booked and they had booked us into another hotel (we paid in full 3 months ago) When we finally got to the other hotel we were told that we had to pay again otherwise we couldn’t have a room.we tried to call home stay hotel but the number on the website and in the email was invalid. The hotel that they sent us to was awful and dirty.Wonder if they will actually issue a refund for cancelling our booking or if we will not able to get hold of them like last night

Partner

10/10

Exceptional

06 Nov 2021

Pam

Would highly recommend. Fantastic staff and nothing was too much trouble. Will definitely be back

Partner

10/10

Exceptional

05 Nov 2021

Gabriele

It felt small and personal.

Leisure Partner

10/10

Exceptional

05 Nov 2021

Laila

clean and comfortable atmosphere, very happy

Partner

8/10

Excellent

20 Oct 2021

Bernard

Good

Business_and_leisure Self

10/10

Exceptional

19 Oct 2021

Lynne

This place is brilliant. Quaint charming the staff go above and beyond. The vibe is of family and belonging.really handy for shops restaurants and transport. Wish i had known about this place sooner.i will definitely be back

Business_and_leisure Self

2/10

Poor

11 Oct 2021

James

old townhouse turn HMO and now advertised as hotel. rooms are so crampt

Friends_and_family Family

8/10

Excellent

23 Sep 2021

Tang

The place is clean and quiet

Leisure Self

10/10

Exceptional

15 Sep 2021

Verified traveler

I would definitely stay again

Amazing service

Friends_and_family Family

2/10

Poor

26 Aug 2021

Mohammad

I was turned down by Homestay hotel. I am on the road. They say they dont deal with hotels.com

Partner

8/10

Excellent

23 May 2021

Verified traveler

Parking quite restricted

Leisure

10/10

Exceptional

30 Apr 2021

Stuart

5* service

Lovely room amazing staff will be returning

Partner

2/10

Poor

06 Dec 2020

Verified traveler

Waste of time and money

This place was closed and not accepting guest from hotels.com. I was waiting outside 2 hours on cold weather to get someone to talk .i had to book another hotel
They accepted my booking at the beginning and didn’t give back refund!

Self

10/10

Exceptional

08 Mar 2020

Richard

The staff and service were excellent. Very warm and welcoming on arrival. Extremely helpful and you felt nothing was too much trouble. Lovely breakfast too!

Leisure Self

10/10

Exceptional

06 Oct 2019

James

Superb place to stay

Fantastic place, the owners there staff and most of all the hotel. All are first class keep up the good work guys

Business

10/10

Exceptional

04 Oct 2019

Wing Chiu Danny

Nice hotel

Front desk staff are nice. Room are clean and comfortable lighting.

Partner

10/10

Exceptional

04 Oct 2019

Gerardo

I stayed here for 10 days and it was one of the best hotels I have stayed in. All of the front desk guys were friendly and very helpful. Whether it be Ivan, Alex, or Bitto. Not to mention the cleaning lady Maria always having the rooms clean by the time I got back after going around the city. If you want a nice hotel, clean, and friendly hotel. Whether you're staying for a night or a week this is definitely the place to stay. Definitely will be returning!

Self

10/10

Exceptional

29 Sep 2019

Craig

Spot on

Business

10/10

Exceptional

22 Sep 2019

Verified traveler

Staff were lovely and nice to have a freshly cooked breakfast.

Friends_and_family Family

10/10

Exceptional

02 Aug 2019

Scott

The best in the west

This hotel is amazing place to stay i have stayed here several times now and will again,staff fantastic friendly good people,hotel is based bang in middle of central hounslow,very clean hotel/rooms very comfortable actually does feel like home

Business

10/10

Exceptional

29 Jul 2019

Verified traveler

Small hotel, big welcome

Not the largest hotel but the welcome you get certainly is. Staff are wonderful and so friendly. Rooms are small but have everything you need and are clean and well maintained. No lift so I would recommend booking a groung floor room or packing light. Breakfast is freshly cooked and selection is good. All in all a wonderful stay.

Friends_and_family Family

6/10

Pleasant

14 Jul 2019

Verified traveler

CLOSE TO UNDERGROUND STATION, CLOSE TO RESTAURANTS AND FOOD OUTLETS. CHECK IN STARTS AT 2PM AND REQUIRE £10 PER HOUR FOR CHEVKING IN EARLY.
ROOMS WERE SMALL AS EXPECTED AND STAINS ON SOME WALLS. GOOD IF YOU JUST NEED TO GET YOUR HEAD DOWN FOR A NIGHT.

Friends_and_family Family

2/10

Poor

09 Jul 2019

Verified traveler

Arrived at 10:30 PM for an overnight during a long layover in London. Booked 2 rooms through expedia. When I arrived I was told there was only 1 room, which was insufficient for my family. I asked several times if there was anything they could do to accommodate my family, the manger said they were sold out and didn't have any more rooms, she repeatedly blamed expedia, saying they only reserved one room and that they were terrible and she always had problems with them. Fortunately I was able to find 2 rooms at the Travelodge across the street. When I called expedia after returning to the States they called the hotel and the manager flat out lied and said that they had two rooms available but that we refused them. Expedia eventually refunded my money and made things right, but the management of this hotel is unethical and lied about what happened in an attempt to keep the payment from expedia, despite not fulfilling their obligations. DO NOT STAY at the Homestay hotel! they are unethical.

Family

10/10

Exceptional

20 Jun 2019

Verified traveler

I am very happy to live in there. And I think the service is so good. It’s a great feeling live in the Homestay hotel.

Leisure Friends

8/10

Excellent

25 May 2019

fraz

Homestay

Friendly and polite helpful staff
A it cramped location but it's London that's why. Parking at rear. Town 2 mins away by walk

6/10

Pleasant

15 May 2019

Verified traveler

The location was dark but the property is very small and there is no lift

Friends_and_family Family

4/10

Poor

15 Apr 2019

Verified traveler

Book elsewhere

The staff were lovely despute there being an issue with our booking. BUT, the bedding was old and had bobbled, there was even a blood stain on it, there were hairs everywhere that clearly didn't belong to my partner or I. The room was tiny, the epitome of a box room and so noisy. There were huge rips and stains on the towels and to top it off we both left with what appear to be bed bug bites!!!! (Which makes sense now that I've read other reviews stating they actually found bed bugs in two rooms. Basically, just book somewhere else.

Partner

8/10

Excellent

13 Apr 2019

SAMUEL

Hotel review for week’s stay.

Generally very good, friendly and helpful. Hotel was quiet and clean however the WiFi was not very good.

4/10

Poor

11 Apr 2019

Dave

Not great.

Read the small print parking is limited and extra. Found staff unhelpful and border line rude. Yes your near Heathrow but Hounslow is rough. No English Breakfast. Spoons isnt far. Wifi hit and miss. Planes and traffic noisy. Room small but ok.

10/10

Exceptional

01 Apr 2019

Joseph

A nice hotel guys

Nice comfortable hotel easy access to London and the piccadilly line straight into the city nice warm welcome really nice and car parking space is really good to

6/10

Pleasant

01 Mar 2019

lauren

Very disappointed through misleading advertisement

It was very misleading on the pics as I booked in a premium hotel room and was expecting a large room. But it ended up being just a box room with a double bed and a toilet/ shower next to the bed. And also it was very hard to get to the bathroom as the door didn’t open fully due to it hitting the bed from the ting room. The bed was not that comfortable it was not an enjoyable stay.
Very disappointed through the misleading will not book again

Partner