Name: Holiday Inn London Brentford Lock
Address: Commerce Road, London, TW8 8GA, GB

8/10

Excellent

21 Jul 2026

Dominic and Karla

The stay was great , we were thankful of the options to check in early

Family_with_children

6/10

Pleasant

20 Jul 2026

Gopika

We had an okay stay. We were only staying for 1 night but we did have some issues. We had booked a room with 2 queen beds but on arrival, the room had 1 queen bed and 1 foldaway bed which was not fit for use for an adult. I mentioned to staff on the desk and they could not give me a definitive reason as to why that happened and also said the hotel is now fully booked so can't change rooms. At the time, staff could only offer drinks vouchers to day sorry but myself and my friend do not drink so it wasn't good enough. Luckily, the staff in the evening managed to change our room to the right one with 2 queen beds and we had a comfortable stay.
The first room also didn't have a phone, the water didn't go down properly in the bath tub and the bathroom definitely needed some work. There was also no full length mirror to get ready properly.
The second room was much better once we changed and it did have a phone but it didn't work so when I needed a few bits I had to call the main hotel number who then diverted us to main reception.
The breakfast in my opinion was very average. The scrambled eggs had a funny smell however so I didn't end up eating this.
Overall, the hotel is ok for a very short stay but if staying for longer, there is lots of room for improvement and staff could definitely be more helpful and enthusiastic.

Friends

10/10

Exceptional

18 Jul 2026

Paul

We very much enjoyed staying at the hotel. All excellent. Highly recommended!

Partner

6/10

Pleasant

15 Jul 2026

LI

Generally is ok

Business

10/10

Exceptional

14 Jul 2026

Mohamed fathy

One of the most pleasant hotels in the Capital,staff were very helpful and professional and the hotel got some stunning views over the canal,will come back again

10/10

Exceptional

13 Jul 2026

Kunal

Good experience will stay again

Friends_and_family Family

8/10

Excellent

08 Jul 2026

Abigail

Our stay was good the room was clean and the staff were nice. There was only 1 elevator working so sometimes it got cramped in there. The room was not soundproof/noise resistant so we could hear a lot of talking and doors banging, but either wise it was a nice area to stay in.

Friends_and_family Family

4/10

Poor

08 Jul 2026

Bex

Dirty carpet, air con not functioning well

Friends

10/10

Exceptional

29 Jun 2026

Loudeac

Breakfast was great

Self

10/10

Exceptional

29 Jun 2026

Stacey

The location is great. Lots of good restaurants close by, beautiful locks, and access to walking. The rooms need upgrading, so they come across as rough along the edges. But it wouldn’t stop me from staying again. I had a patio room and the patio was wonderful. Close to Heathrow. Adequate breakfast.

Family_with_children

10/10

Exceptional

28 Jun 2026

Gavin

Great base to visit London

Friends

8/10

Excellent

22 Jun 2026

Jo

Very professional staff, extremely helpful!

10/10

Exceptional

21 Jun 2026

Enrique

Everything went smoothly.

10/10

Exceptional

15 Jun 2026

Susan

The breakfast was refreshed on a regular basis which kept it fresh. The room was clean and spacious. The staff were welcoming and helpful. The only negative was that there was only one lift in operation as the other was not in use.

Partner

10/10

Exceptional

14 Jun 2026

Wesley

What a great stay, we loved the hotel, everyone was friendly and helpful, great atmosphere, and had everything we would need, including an amazing breakfast. We liked the neighborhood, it’s a bit of a trek to get into central London if that what you’re wanting, but very easy, even with two kids in tow. Loved exploring Kew gardens right across the river and had a lovely walk down the canal right outside the hotel. Try the Indian food across the street, loved it.

Friends_and_family Family

10/10

Exceptional

03 Jun 2026

Callan

.

Self

10/10

Exceptional

01 Jun 2026

Lawrence

The staff that cleaned our room was phenomenal. They were efficient, helpful, courteous, and good at their job.

6/10

Pleasant

01 Jun 2026

Rob

The room was clean overall but very dated and in need of an upgrade. There were no plug sockets close to the beds for example, a very small old TV and a bathroom that had definitely seen better days. The air conditioning was also barely functioning, which wasn’t very comfortable on the hottest day of the year! Breakfast was acceptable but nothing special, but the staff were attentive and helpful when approached. The ability to store luggage before check in and after check out was particularly useful.

Friends_and_family Family

10/10

Exceptional

29 May 2026

Susan

Cool comfortable room

Tasty breakfast.

10/10

Exceptional

27 May 2026

Vicki

Fantastic hotel, we stayed in a family room and commented into London each day. All the staff were friendly and helpful.

Friends_and_family Family

10/10

Exceptional

25 May 2026

Emma

Lovely hotel in a great location.

Family_with_children

6/10

Pleasant

24 May 2026

David

Unsure on included breakfast, unsure how to access gym

Family

10/10

Exceptional

09 May 2026

Tiara

Very comfortable beds, great staff. Not many amenities but close to airport and very comfy stay with balcony

10/10

Exceptional

04 May 2026

Tracey

The breakfast was 10/10
Air con in room maybe clearer instructions
And having only 1 lift in use was a hinderance especially on book out as there had been a very large wedding party booking out on the same day.

Partner

6/10

Pleasant

22 Apr 2026

Nicky

Shhs

10/10

Exceptional

16 Apr 2026

Aaron

Great

8/10

Excellent

13 Apr 2026

Andrew

Great location for Twickenham. My only negative about the hotel was that the WiFi was really unstable and kept dropping out. Shouldn’t happen in 2026!

Friends_and_family Family

10/10

Exceptional

01 Apr 2026

Yong

Breakfast was mediocre but everything else was good

Partner

8/10

Excellent

29 Mar 2026

Karin

Clean room. Good tea/coffee making utilities. Didn’t stay for breakfast so can’t comment.

8/10

Excellent

19 Mar 2026

Roberto

Friendly and helpful staff.

Business

10/10

Exceptional

18 Mar 2026

Joel

Staff

Family

8/10

Excellent

17 Mar 2026

Ian

Clean hotel good location decent breakfast although sausages could maybe be cooked a little longer as looked eneamic,, and orange juice was empty both days

Partner

6/10

Pleasant

16 Mar 2026

Lurline

Great location. Very friendly staff. Clean room. Booked Twin beds room but it was not accessible friendly. No grab rails in bathroom.
Otherwise good value for money with dinner package included but drinks chargeable. Parking £17.00 per day.

Friends

8/10

Excellent

04 Mar 2026

Ian

All as expected and as one would expect of Holiday Inn. No complaints and a safe bet

Self

10/10

Exceptional

16 Feb 2026

Ceri

All good!

6/10

Pleasant

07 Feb 2026

Samuel

This isn't a 4* star hotel as advertised on Expedia. Id give 2.5* star at best. Cheap rooms with some broken parts, not easy / possible to control heating, basic gym equipment with some machines broken. Staff were friendly and room was clean.

10/10

Exceptional

01 Feb 2026

Amla

Yes spotless and amenities great

Business_and_leisure

10/10

Exceptional

24 Jan 2026

Tony Morris

Clean room. Friendly staff. Superb breakfast. Location.

Leisure Family

10/10

Exceptional

22 Jan 2026

Sarah

We had my grandsons wedding and everyone and everything was amazing

Friends_and_family Family

10/10

Exceptional

22 Jan 2026

Kalliopi

Lovely rooms, excellent breakfast, friendly staff!
A very pleasant and enjoyable 4-night stay.
Thank you very much!

10/10

Exceptional

19 Jan 2026

Marva-lyn

Great

Friends_and_family Family

8/10

Excellent

09 Jan 2026

glenn

Comfortable room, good food

Business

8/10

Excellent

20 Dec 2025

Lin

Breakfast choice good, food could have been warmer. Room very hot and duvet too heavy (used to 7tog at home). Shower great although would have preferred seperate to bath. All staff were very polite and friendly. Good choice for Kew as able to walk from hotel.

Leisure Partner

4/10

Poor

14 Dec 2025

Rakan

No elevator, room was very old

Friends_and_family Family

10/10

Exceptional

06 Dec 2025

Jo

Hotel was clean and festive and the rooms lovely and big, clean and well Sri Kes with tea / coffee. Beds very comfy.

Partner

2/10

Poor

24 Nov 2025

Henry

The elevator was broken for all 3 days. The rooms and hallways were filthy. Basic supplies like lotion, Face towels, and drinking water are not available in rooms

Friends_and_family Friends

2/10

Poor

21 Nov 2025

peter

Both lifts did not work. Heating in room did not work on first night. Hotel in need of a general renovation.

Self

8/10

Excellent

17 Nov 2025

Carol

Elevators were out of order but staff worked had to accommodate me on lower floor and carried my bags up 4 flights of stairs!

Leisure Self

2/10

Poor

14 Nov 2025

Sanzeer

We stayed for 2 nights and for 2 days the elevator didn't work and we had to climb stairs for 2 days to fifth floor. Such a worse experience. Need money back.

Leisure Family

4/10

Poor

14 Nov 2025

Graham

Good location. Decent room. But reception tried to charge me extra for breakfast which I’d already paid for and lift completely broke whole stay- high rise building.

Business Self

8/10

Excellent

11 Nov 2025

Maria Eleanor

Room is clean.

Friends_and_family Family

8/10

Excellent

11 Nov 2025

Mark

Good location

Friends_and_family Friends

2/10

Poor

03 Nov 2025

Jennifer

Room, staff

Friends_and_family Family

6/10

Pleasant

03 Nov 2025

Jennifer

Room was clean, bathroom toilet didn't flush properly. Only one elevator was working upon arrival and remained out of order when we returned from tour 12 days later making it very difficult for visitors to get around. Otherwise very comfortable stay.

Friends_and_family Family

4/10

Poor

21 Oct 2025

joseph

Breakfast was good...bar service also...but a very old holiday in....also the area from what my Uber driver told me wasn't a good area. It's about a 30 minute walk to get to the train for transportation. They do have buses that come in the front but it better just to use Uber.

6/10

Pleasant

20 Oct 2025

SANDRA

Only one lift working, systems not working when c

10/10

Exceptional

12 Oct 2025

Tina

Very comfortable beds. Nice that the window doors opened inwards for more fresh air in the room.

Business_and_leisure Self

10/10

Exceptional

10 Oct 2025

James

Arrived just after 8; ordered food at the bar and served quickly and order arrived in good time. Very quiet room. Comfy bed. Would recommend,

Business Self

10/10

Exceptional

22 Sep 2025

Ferdinand

Pleasant stay. Staff were helpful and polite. Great transit and dining options nearby.

Leisure Partner

10/10

Exceptional

22 Sep 2025

andy

This is a good place to stay before a Heathrow departure. Takes about an hour but it’s a nice quiet setting and photos from my morning walk.

Self

6/10

Pleasant

19 Sep 2025

Leilani

Holiday Inn was supposed to be 5 star hotel. It didnt match the image and the ads. The surroundings were filthy and sketchy. One elevator was out of service the whole time we were there. Reception desk was not friendly enough for an older tourist except for Nicole (what a sweet lady). The room attendant tried her best to make the room clean but gums stuck on a carpet didnt look good. Noise from the outside didn't help for us to sleep restfully and someone tried to open the adjoining door during the night.

Leisure Partner

10/10

Exceptional

05 Sep 2025

Ojekhoa

This was my second stay in the hotel. I had a wonderful experience. Highly recommended.

Leisure Self

10/10

Exceptional

03 Sep 2025

Dabheoc

Really friendly & helpful staff

Good location. Nice views of the canal. Close to pubs and restaurants. Close to Airport.
Really helpful staff especially at breakfast which makes a huge difference to your stay.

Partner

10/10

Exceptional

28 Aug 2025

Jim

excellent customer service from the staff at both the reception desk and in the restaurant/bar

10/10

Exceptional

20 Aug 2025

Michael

Decent clean comfortable hotel with secure parking.

Leisure Family

2/10

Poor

16 Aug 2025

Andrew

I prepaid for a parking spot, got to the hotel, and I had no parking space. There is no place in the area to park so our stay was off to a bad start. The room smelled and one out of two elevators was broken. Mold in the bathroom and what looked like feces on the bathroom floor, that was never cleaned and there for our entire stay. Never again.

Leisure Family

10/10

Exceptional

13 Aug 2025

Geoffrey

Very clean, fresh and comfortable room

Very clean, fresh and comfortable room with very good air conditioning. Good shower/bathroom with quality towels provided. Excellent breakfast buffet with a good choice of hot and cold food.

Friends_and_family Family

10/10

Exceptional

11 Aug 2025

Caroline

Nice hotel. Friendly and helpful staff. Not too far from Gunnerbury Park or Kew Garden. Breakfast fresh snd good choice.

Leisure Family

8/10

Excellent

11 Aug 2025

Philip

Lovely staff, great area, tired room.

Excellent staff (very helpful and willing).
Breakfast was great.
Parking very good, but a bit intimidating with dozens of 'you must pay' signs.
Very nice and convenient location.
Whole place was pretty tired and could do with a refresh (one of two elevators was out of order - and looked like the sign had been there a fair while), carpets in room were old and had chewing gum embedded in places.

8/10

Excellent

10 Aug 2025

Kuljeet

Area was convenient to get to London by public transport. Staff was helpful and hotel and room was generally clean. The rooms need some renovating as it is dated but otherwise it was good.

10/10

Exceptional

29 Jul 2025

Erika

Nice location with restaurants and convenience stores nearby and a great view and the staff were friendly and helpfull

Leisure Family

8/10

Excellent

26 Jul 2025

irfan

.

Leisure Family

10/10

Exceptional

24 Jul 2025

James

Great place between London centre and Heathrow

Leisure Family

10/10

Exceptional

14 Jul 2025

Milin

Staff and the property was very good.

6/10

Pleasant

11 Jul 2025

Verified traveler

Kew the Music stay over

Overall the hotel is Good, Only stayed there as going to a music festival in Kew Gardens. Not happy about the charge for room though, as thought I had got a deal through Expedia but suddenly - there were taxes and charges for extra person. Surely the room rate for a double room should assume double occupancy? However the hotel is Clean, staff friendly and helpful. Breakfast options were good too. The only annoying thing is that bottles of water are not provided in the rooms as most places do. Pretty sure the room rates could cover cost of a couple of bottles of water.

Partner

8/10

Excellent

08 Jul 2025

Lorrie

Enjoyed our one night stay but unfortunately there wasn’t water in the morning -maybe a broken water main outside?

10/10

Exceptional

05 Jul 2025

Verified traveler

Staff were helpful and polite

Self

10/10

Exceptional

22 Jun 2025

Sherry

Very nice hotel in good area with eating places and convenient stores. On bus line.

10/10

Exceptional

16 Jun 2025

Elizabeth

Truly enjoyed the location in charming Brentford Lock. Our room had a lovely balcony view of the canal and was very comfortable. The breakfast was also excellent.

Leisure Partner

6/10

Pleasant

15 Jun 2025

Nick

Nice balcony, average breakfast, rooms had smell of cigarettes, bar was good, evening food good

6/10

Pleasant

11 Jun 2025

Sharon

Staff were friendly and helpful. Room was comfortable but not clean as I expected. Would stay again but they need to improve on the cleaning.

Friends_and_family Family

10/10

Exceptional

10 Jun 2025

Sveta

.

10/10

Exceptional

07 Jun 2025

Gwen

It was clean and comfortable. An affordable stay close to the airport.

Friends_and_family Family

6/10

Pleasant

06 Jun 2025

Gabriel

Good wi-fi and the breakfast services were fantastic. However, the bed covers were not changed for the 4nights despite daily room sevices. Its also practically impossible to warm the food once its gone cold.

Business Partner

10/10

Exceptional

03 Jun 2025

Thushara

Brilliant and super comfortable stay overall!

Friends_and_family Family

2/10

Poor

31 May 2025

Dina

Asked the front desk to help us order a cab to go to Heathrow Airport. After getting in the car that was unmarked ( the front desk stated that taxi’s are unmarked in the area. B.S.) the cab driver said he needed cash 62 euro to drive 7 miles. We didn’t have the cash so he said he’d take us to a cash machine. We insisted on going to a currency exchange office like a bank or somewhere more legit than his friends cash machine on the side of some sketchy gas station. The exchange rate 15%. Totally ripped off.

10/10

Exceptional

26 May 2025

Marc

Great location early booking in could not your staff

Leisure

4/10

Poor

05 May 2025

Jason

It's a Holiday Inn so you can't expect the Ritz, but the basics could be better. A broken elevator, musty smelling towels and bed linen, shower controls seized/ difficult to operate and the full english breakfast buffet was always stone cold as if the hot plates weren't working. I couldn't see any point in complaining as I doubt anything would have been rectified by the time I left anyway.

Leisure Partner

6/10

Pleasant

19 Apr 2025

Nicola

False room advertising

Carpet was very dirty and stained, I booked a triple room, double bed for my mum, 2 singles for me and my 15yo daughter, on arrival was informed they don't do triple rooms so was given a room with 2 double beds, checked my booking and it had changed to 2 double beds, which made me look silly when I had, for certain booked 1 double bed and 2 single beds, i checked this numerous times before I arrived. Holiday Inn said it was an Hotel.com error not their error. Had no option but to stay but had I otherwise known 2 doubles were the only option, I wouldn't have paid over £300 for 2 nights for this room.

Friends_and_family Family

8/10

Excellent

14 Apr 2025

Maryam

Comfortable and convenient for my trip’s purpose

Leisure Self

10/10

Exceptional

13 Apr 2025

Chun Ming

Nice

8/10

Excellent

31 Mar 2025

Karla

Good option for a London stay

Comfortable and clean, with parking, it’s the second time we’ve stayed here. Brentford train station connects to Waterloo in half an hour, so the hotel is a great option at a good price. Breakfast is good (usual hot and cold options), bath and a shower in the room, plus a decent sofa bed for the teenager.

Friends_and_family Family

10/10

Exceptional

25 Mar 2025

Matlhogonolo

Stayed for a weekend from Friday to Monday, and really had a fantastic time. The hotel is in a great location and it was really easy to access the tube at Northfields and the national rail at Brentford station. Bus stations are in very close proximity to the hotel as well as lime bikes which provide a lot of options for travel.

The staff were all really friendly and helpful, and the hotel room (and hotel itself) were really clean and well kept. The breakfast was amazing, with lots of options and exceptional quality value. We thoroughly enjoyed our time there and if we stay in Brentford again this will definitely be where we come to. Can't recommend this hotel enough.

Leisure Friends

10/10

Exceptional

19 Mar 2025

RHODORA

Friendly staff and good breakfast

Business Family

10/10

Exceptional

19 Mar 2025

sayra

Quite and convenience

Leisure Family

10/10

Exceptional

28 Feb 2025

Carl

Excellent hotel,great value and exceptional customer service as always.

Business Self

8/10

Excellent

11 Feb 2025

Dean

Everything was great except daily room service or lack of. One day no service at all, no refill of coffee, dirty coffee cups from day before.

Leisure Partner

8/10

Excellent

01 Feb 2025

Verified traveler

Nice clean hotel

Good hotel. Only stayed one night and I arrived late. No problems

Business

10/10

Exceptional

05 Jan 2025

Manpreet

Thanks to your exceptional staff for giving us such a pleasant experience :-)

Leisure Partner

10/10

Exceptional

03 Jan 2025

Brian

Nice property in Brentford offered us exactly what we were looking for. Walkable to some nice restaurants and pubs. Enjoyed the Starbucks coffee in the morning and the comfortable lounge area off the lobby.

Leisure Family