Novotel London Brentford

United Kingdom , London
BRENTFORD, Great West Road
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100 reviews shown

6/10

Pleasant

10 Mar 2026

chantelle

Clean room. Everything you need in a hotel room.

Pool situation is annoying, went in the evening too book but was told to just come down in the morning before 9am and it be okay. Arrive at to swim at 8:30 and was told we should of booked, explained we tried to last night and was told last night it be okay but was told no you have to come down at 6am to book for rhe day, you cant do it the night before.. and the \"sauramraium was not hot\" as thw door was faultly and did not shut.

It was also annoying that they decied to replace thw hallway carpet during our stay with no prior notice/warning. so was awoken early 2 out of the 3 mornings to building work and met wirh carpet dust when leaving.

10/10

Exceptional

08 Mar 2026

kelly

Fantastic 1 night stay ,we used the pool which was warm and vey inviting,towels included, the room was gorgeous,mini fridge,a huge tv and led lighting, small hiccup with the air con but fixed straight away,had dinner in the restaurant great food and very reasonably priced,best part of our stay was breakfast in bed delivered to our room in the morning cooked and continental as busy parents this was an absolute luxury, highly recommend and look forward to our next stay .

Partner

8/10

Excellent

06 Mar 2026

Jada

We stayed for a week, one of the elevators broke on our 2nd day maybe and it was never fixed. The elevators were also extremely small. They also don’t have any wash cloths in this hotel. The rooms get extremely hot at night because they locked the thermostats.

Friends

10/10

Exceptional

16 Feb 2026

Federica

Beautiful rooms excellent service and staff I will return 100% for another mini break

Leisure Friends

10/10

Exceptional

14 Feb 2026

Ebenezer

Yes

Friends_and_family Family

10/10

Exceptional

12 Feb 2026

John

Room well appointed and clean, nice touches like canned water in icey cold fridge. Check in staff Amy was very efficient and pleasant. Bar and restaurant staff were excellent. Food was very good. Good selection of drinks. Shop in lobby also useful. I didn’t use the pool or gym but heard from others it was good.

Business

10/10

Exceptional

08 Feb 2026

gareth

Nice rooms and great location

Partner

10/10

Exceptional

22 Jan 2026

Nicholas

Nice place

Business

6/10

Pleasant

20 Jan 2026

Rawinder

We checked in at the Brentford Novotel hotel. I asked the receptionist how can we order room
Service and he kept on saying “download the app. Once I downloaded the app there was no information and then we had a knock at 10am in the morning for room service which he didn’t mentioned this. Also they charge £50 when Checking in and still didn’t understand what he meant. There is no clear communication. The beds were comfortable but the bed cover needs addressing. The bathroom didn’t make any sense as there is window where you can see anyone shower not sure what the point of this was there is no privacy in the bathroom! The swimming pool was nice but then a random
Swimming pool instructor came in making so much noise that he has a kids swimming lesson at 7pm a bit confusing.

Friends_and_family Family

10/10

Exceptional

20 Jan 2026

Emma

All good

6/10

Pleasant

14 Jan 2026

Rhoda

Nice place with good rooms
But cleaning is not good for guests staying more than one night.

Business Family

10/10

Exceptional

12 Jan 2026

Jasmine

Easy check in and the staff were lovely, can’t complain

10/10

Exceptional

10 Jan 2026

Rhoda

Reception is responsive and kind. Rooms are clean and sound proof no noise. Nice pool, sauna and gym. Food was okay and breakfast had hot and continental options. I was only a bit worried that staff seemed a bit overworked and stressed where I witnessed open disagreements among them in the restaurant. But other than that hotel was perfect.

Business Family

4/10

Poor

04 Jan 2026

CyprianMichael

I had a high expectation for this hotel flying from USA. First, we were not told while booking that checking starts at 2PM. We arrived the hotel by 9AM. We were kept outside till around 1PM, after a long flight and being out in cold.

Secondly, we spent 6 days in this hotel without the heater being turned on at night and some other times in the day, notwithstanding that it was cold.

Thirdly, there was no microwave to heat our food and anytime we asked the facility, they would give us stupid responses like; the person in charge is not around, or we should have asked earlier. Infact we had most of the food we bought spoilt and thrown away because we could not microwave.

Next, most of the gym equipments were not functional.

Lastly, on the last day, we were told that check out is by 12 noon. At 11:45, my gf went downstairs and could no longer come upstairs because she was told that the key has been disabled. I had to help her bring her luggage and other items downstairs. This was a very horrible experience.

The only thing I can say was better is the breakfast.

Sincerely, this service does not impress me to come back to this hotel again.

Leisure Friends

8/10

Excellent

04 Jan 2026

Alasdair

Yes and yes. Bed too soft and mattress did not seem to be a sprung mattress. Breakfast price too expensive so sorted that elsewhere. Wanted a whiskey with a mixer but that was a problem as only malt whiskeys were on offer and not sure who in their right mind would destroy a malt whiskey with a mixer!

Leisure Partner

8/10

Excellent

30 Dec 2025

Peter

Nice staff

Leisure Family

10/10

Exceptional

27 Dec 2025

Shabir

Great experience overall, rooms were clean and spacious, the pool was fantastic. Thank you to the staff.

Friends_and_family Family

10/10

Exceptional

15 Dec 2025

Jake

Clean room, friendly staff, great food, great service. Would recommend.

Partner

10/10

Exceptional

15 Dec 2025

Michael

Clean, comfortable, convenient

Self

8/10

Excellent

14 Dec 2025

David

Lovely room, convenient underground parking

Business

10/10

Exceptional

10 Dec 2025

Niamh

Great stay. Nice large and clean rooms. Quiet floor, never heard anyone else, and comfy beds.

Business Self

6/10

Pleasant

04 Dec 2025

Aishwarya

It's a decent hotel. Lobby gives you fancy hotel vibes but the actual rooms are very basic. We were told by receptionist at the check-in to not leave anything in the car because of thefts. Made us feel little unsafe.

Leisure Family_with_children

10/10

Exceptional

04 Dec 2025

Marek

Great location. Room was spacious and clean.
Only room service let me down. Waited 1,5 hour for my order

Leisure Partner

6/10

Pleasant

03 Dec 2025

Madison

Unfortunately the front desk lady was very unpleasant. She told us she needed to go on her lunch break before checking us in, so she made us wait in the lobby for 30 minutes while she was eating. We had just landed from a 12 hour flight, so this was extremely frustrating. We asked for help from someone else and they didn’t even apologize.

10/10

Exceptional

28 Nov 2025

Phil

Room spacious and well laid out. Great bathroom. Use of Pool and gym brilliant. Parking reasonable and secure. Food was outstanding! Seriously recommend staying here if you dont need to stay in the centre

Business Self

8/10

Excellent

25 Nov 2025

William

The shower was amazing, I still miss it! It was conveniently located next to 2 bus stops so getting around was very easy. Rada coffee house next door is amazing and several good dining options nearby. Beds were comfortable and staff is friendly. I would stay here again.

Leisure Family

4/10

Poor

24 Nov 2025

Raymond Paul

My wife and I are both in our early sixties and was really looking forward to our stay, especially with the pool facilities.

Unfortunately our stay was ruined beyond belief when my wife went swimming as usual around 7.00am in the morning, my wife wears glasses and removed them when doing her regular lengths in the pool, to her horror when she left the pool and replaced them to find that a male was swimming naked in the pool, a pool that was often frequented by children.

On reporting this to reception, the receptionist did go down to the pool to action.

I sent an email to the management and spoke with the manager that night to raise my concerns, it was taken lightly in my opinion and the manager was very evasive to answering questions about the individual and how he actioned the event, I will not be staying again.

Partner

4/10

Poor

23 Nov 2025

david

Dreadful service, no information volunteered about timings or amenities and no info in the room. Parking is £3 a day cheaper in the same carpark if you pay direct. Fitness and pool very basic. Weird window between bedroom and bathroom

Partner

8/10

Excellent

21 Nov 2025

Baranee

Main reception staff could be a bit courteous. Dining staff were excellent.

Business Friends

8/10

Excellent

21 Nov 2025

Philip

Great staff, they dealt with a very inconsiderate neighbouring room making a lot of noise in the early hours quickly and professionally

Business

8/10

Excellent

19 Nov 2025

Sanya

It was to a standard I expect and the staff are always friendly, courteous, and eager to help. Staying with a pet (little dog in our case), however, meant we got assigned rooms designated for visitors with pets and the room we got assigned to initially was horrendous! Very visible dirt from previous pet stays with the room resembling a barn. That part we didn’t like at all. We ask for a room change and that was granted without hesitation. It was an improvement, a major one, but it wasn’t up to scratch. We had to make do. If an established going to be accommodating of guests with pets, please grant people with the same level of service where room cleanliness is concerned. I appreciate that there is shared responsibility here and that there are some pet owners who are not quite on top of things where their pets are concerned, but so are some humans who have no regard for how they leave a room on checking out - but you still get a cleaned room at the end of it as a new guest. Other than that, the stay was otherwise a pleasant one.

Partner

10/10

Exceptional

18 Nov 2025

Edward

Room was cleaned daily.

Leisure Partner

10/10

Exceptional

18 Nov 2025

Dan

Staff were great and very welcoming. Rooms were really nice and clean. Health and wellness facilities were decent. Onsite parking was very convenient.

Business

10/10

Exceptional

17 Nov 2025

Tom

Breakfast was excellent but the wait for

Partner

8/10

Excellent

16 Nov 2025

Theresa

Reception staff really friendly

Partner

10/10

Exceptional

15 Nov 2025

Sanya

The style of room, friendly and helpful staff, and that the rooms have a mini fridge in it! Very indispensable

Self

10/10

Exceptional

13 Nov 2025

diya

great breakfast and wonderful amenities

8/10

Excellent

12 Nov 2025

Iain

Really nice modern hotel.

Business

10/10

Exceptional

09 Nov 2025

Elizabeth

Room was perfect for our needs, staff were very helpful, pool was lovely.

4/10

Poor

07 Nov 2025

Barry

We stayed at Novotel London Brentford for a week. The hotel was clean enough and the rooms were reasonably comfortable, but our experience was overshadowed by repeated maintenance failures and poor management follow-up.

From the first night, we had no hot water. We reported the issue several times and were assured three times it had been fixed, yet even after 15 minutes the shower still ran cold. To add to the frustration, the television stopped working.

To the night staff’s credit, they moved us to another room at about 10 p.m., and thankfully that one had hot water. While we appreciated their help, it was frustrating to have to pack up and move rooms so late in the evening during a week-long stay.

We repeatedly asked for the manager to contact us, both to compliment the staff who helped us and to discuss the ongoing hot-water problem. We even suggested the manager could either come and speak with us directly or, alternatively, read a rather snotty review online, which we doubted his superiors would appreciate. Sadly, he chose the latter — no response ever came.

The location isn’t ideal either: it’s about a 15-minute walk to Brentford or Kew Bridge station, and you do hear motorway noise at times.

Overall, while the hotel is clean and the staff tried their best, the lack of management accountability and the need to move rooms mid-stay make this a disappointing experience. We wouldn’t stay here again

Leisure Partner

10/10

Exceptional

03 Nov 2025

Jack

Room was very clean and had lots of amenities e.g. bluetooth speaker, chromecast capable TV, fridge, coffee, tea etc.
Staff were really friendly, great location and dog friendly!

Leisure Pet

4/10

Poor

31 Oct 2025

Orlando

To use a swimming pool after book booked for a swimming pool for 7pm after waiting for two hours to use it it was like hanging out at a leisure Centre. It was a full of kids. The room that we booked it was the room with a bath in the room we got a room with with a shower when I questioned it the reception was a bit rude so I just end up staying in the room with the shower that’s not what I’ve book for I paid for a room with the private bath inside And then this morning from early in the morning the cleaning cupboard was opposite my room so there was a banging noise all morning so I could not sleep. I stayed in room 625 right opposite the cleaning cupboard.

Partner

10/10

Exceptional

31 Oct 2025

Marleni

The room was super clean, the space was just right. The hotel has a nice sized sauna and a pool, which worked out great as we could relax after walking all over town during our stay. The shampoo and bath products were nice

10/10

Exceptional

30 Oct 2025

Joysuline

Breakfast was fresh and rooms were always kept clean daily.

10/10

Exceptional

22 Oct 2025

Muhammad

Great location and staff

Leisure Family_with_children

10/10

Exceptional

20 Oct 2025

Emma

The best hotel

We didn't really eat or drink in the hotel as our little one wouldnt cooperate to sit in the bar area but the staff were amazing. We had the best time away and cannot wait to come back again next year.

Friends_and_family Family

10/10

Exceptional

16 Oct 2025

Steven

Nice hotel, pleasant modern room with comfortable bed. Nice food pleasant and helpful staff.

Business

10/10

Exceptional

15 Oct 2025

Saraf Taylor

Great place to stay

10/10

Exceptional

10 Oct 2025

Alannys

I like that it was very clean and it smelled good. Plus the proximity to Kew Gardens

Leisure Family

10/10

Exceptional

06 Oct 2025

Adam

Very clean. Great service. For Americans, it was a much nicer Courtyard by Marriott with a great breakfast. Was walking distance from GTech Stadium where Brentford plays. We saw game against Man City.

Leisure Partner

8/10

Excellent

05 Oct 2025

Janice

Had a nice three night stay. Hotel very clean. Staff very obliging. Food service was very good

Partner

8/10

Excellent

04 Oct 2025

Diane

Stayed overnight after visiting Kew Gardens Close by to public transport so easily accessible without a car. Hotel was clean and very modern. Disliked the glass shower into bedroom as sharing with male family member so lacked privacy. Nice restaurant attached with good food but slow service. Dining experience detracted by young family playing on ceiling swing chairs as a game with parents ignoring their behaviour and staff initially ignoring them, until they used them as battering rams

Leisure Family

10/10

Exceptional

04 Oct 2025

Nalini

Clean room and parking available at a fee.

Business_and_leisure Self

10/10

Exceptional

03 Oct 2025

Francesca

Amazing apart from sky tv didn’t work

Self

10/10

Exceptional

02 Oct 2025

Glendena

One of the best hotel shays Iv ever had with my husband to be thank you so much for catering to us.

Leisure Partner

10/10

Exceptional

01 Oct 2025

Christopher

I arrived in need of a converter adapter for charging. The front reception allowed to borrow one until I made a purchase. I appreciated the kindness. Thank you!

Leisure Self

10/10

Exceptional

28 Sep 2025

Janette Rose

Hotel is really nice lovely ambience inside
Nothing to do outside which is ok for a night or 2 stay
There is a bus service if you need to venture out and a Sainsburys convenient store to get almost anything you need

Business_and_leisure Partner

10/10

Exceptional

28 Sep 2025

Alexandra

Generous check out time of 12:00, there were car park facilities on site, the room was spacious, comfy bed, good shower, large desk, with lighting and plugs
Very friendly, helpful reception desk.

Business

6/10

Pleasant

28 Sep 2025

Geeta

The room was clean but the hot water was not hot enough for me.
The staff were polite the shops outside were good and close if you want to something to eat with more variety.
Safe. Clean quite praceful easy transport for cab pick ups.

Leisure Partner

8/10

Excellent

27 Sep 2025

Robert

Was a little disappointed at check in, when we approached was a member of security talking to somebody and eventually the receptionist came out. Although made a point we were staying in an executive room, we ahd to ask about parking (which we paid for separately, luckily we asked). Wasnt mentioned about breakfast which we ended up paying for in the morning at a much higher rate than had we pre booked £21.00 each as opposed to £17.50 each. Lesson learnt

Leisure Partner

10/10

Exceptional

26 Sep 2025

Genan Babel

We liked the stay so comfortable and clean

10/10

Exceptional

25 Sep 2025

Alejandro

Great

4/10

Poor

23 Sep 2025

manjit

You get what you pay for

The hotel room and double bed were tiny for 2 people, no air conditioning, so it was really hot in the room, even though they supplied a fan, no phone to call down to reception

Partner

8/10

Excellent

22 Sep 2025

Lea

A great stay a bit off the beaten path

Nice hotel, located a bit off the beaten track but not too much to complain in that sense. They've kept the place clean, friendly and well-working. Downstairs pool can be sometimes a bit populated by screaming people or people not used to pools clearly, but the gym is well equipped for a hotel.

Partner

8/10

Excellent

15 Sep 2025

Julie

Comfortable hotel.

Extremely comfortable hotel, great location for getting into city.

Partner

10/10

Exceptional

14 Sep 2025

Judith

Super stay

Great hotel with lovely pool.

Friends_and_family Family

10/10

Exceptional

12 Sep 2025

Elena

Property was clean and nice. Friendly and helpful staff. Easy access to bus and metro. Restaurant and bar inside and also few steps away from another cafe and continent store.

Leisure

8/10

Excellent

11 Sep 2025

Craig

Approx 30min walk to kew gardens

10/10

Exceptional

10 Sep 2025

Emma

Relatively near to a tube, clean bedrooms, spacious, tidy, great pool. Sauna could have been warmer. Only issue was that we had a snack at the hotel & a £8 service charge was added to our bill (we asked for it to be removed so no issue but it is a steep service charge )

Leisure Partner

10/10

Exceptional

10 Sep 2025

Ruby

Just 2 things we would like to review back
Bar could do with a rev up on bottles and the greek yogurt is the best ive ever had...just noticed a change for a thinner more sour one this week but hopefully the thick creamy one is back soon!

4/10

Poor

08 Sep 2025

Linda

The lobby had a scent of Mildew that slowly spread into the room. The bedding was not the best quality but we had to make do with what we had. One night the bedding was not changed, we called the front desk for assistance, only to be given extra sheets and bedding for us to change ourselves - we have never experienced that before in a hotel considering it’s a Novotel.

Leisure Partner

10/10

Exceptional

08 Sep 2025

Tom

Pleasant and in a convient location. Internal door noise.

Leisure Partner

10/10

Exceptional

07 Sep 2025

Andrea

It was very nice

10/10

Exceptional

07 Sep 2025

Jude

We will return

Room was great very light bright and airy
Bathroom was spotless
Amy on reception was super friendly and welcoming
Over all a great stay

Friends_and_family Family

10/10

Exceptional

06 Sep 2025

Mathes

Clean room great staff however you don’t have too much around you

6/10

Pleasant

04 Sep 2025

Deborah

Poor customer service

Firstly, the hotel rooms, the hotel and the restaurant were great value for money and could not fault it. However unfortunately the end of the stay was ruined due to poor customer service. On checking out, I was informed I had accidentally been charged an extra parking payment, but it had been refunded, this would take 2-3 working days to go back in my bank, accidents happen so this was fine. On return home, I opened my online banking to find out I’d been charged £147 not £15. I initially panicked wondering where this charge came from. I phoned the hotel and was told due to me using 2 cards for when I booked and when I checked in, there had been some sort of crossover. I asked for management to phone me back the next day, which they didn’t, so I wrote an email. I heard back the night after so 48 hours in all. I received a half hearted apology. I’ve since realised that it wasn’t one payment of £147 but 2 they took out. I have emailed them again, and still waiting to hear back. I just do not think this is good enough and think it’s extremely poor customer service and has put me off using the hotel again.

Friends_and_family Family

10/10

Exceptional

30 Aug 2025

Luis

We were only just one day, but everything was clean and perfect. Good and fast at the front desk. The beds were comfortable

Leisure Partner

2/10

Poor

30 Aug 2025

md rakib

I called room service to request a Coke in my room, but no one answered. I then called reception, where the staff were unhelpful and refused to deliver it, telling me I had to go downstairs to collect it myself. Truly terrible service.

Business_and_leisure Self

10/10

Exceptional

22 Aug 2025

Simon

Novotel Brentford

Good size, quiet rooms, comfy bed and good value (only £10.00 dearer than the Premier Inn next door) didn’t have the breakfast so can’t comment on the food.

Would definitely stay again if in the area.

Business

10/10

Exceptional

22 Aug 2025

Crystal

Stayed here before, will stay here again. Appreciate the free upgrade to the executive room.

Leisure Self

10/10

Exceptional

17 Aug 2025

Kirsten

The hotel exceeded my expectations. It smelt lovely on arrival. Friendly efficient

10/10

Exceptional

15 Aug 2025

Ruby

The people that hang around in the area of the hotel can be off putting but overall we love the hotel - and having Sainsburys local so close is really useful
Breakfast options are brilliant - love the mini pain au chocolats

Family

10/10

Exceptional

15 Aug 2025

Mansfield

The room was excellent and a very good size

Leisure Partner

8/10

Excellent

13 Aug 2025

Joanne

Great stay

Good location for Gunnersby Park. Had a lovely meal in the restaurant and drink at the bar. Comfortable night stay.

Partner

10/10

Exceptional

12 Aug 2025

Liam

Good location, clean, good service.

Friends_and_family Friends

10/10

Exceptional

11 Aug 2025

John

Very slow check in

Leisure Family

10/10

Exceptional

10 Aug 2025

Giuseppe

Exceeded expectation would stay again

Great room
Great staff
Great Breakfast
Also used the pool and sauna Great as well during our stay would recommend this hotel to anyone who needs a hotel in this area exceeded all expectation

Partner

10/10

Exceptional

08 Aug 2025

Ruby

U feel well looked after and staff are quick and efficient
Rooms are neat and have been well cleaned
Corridors dont smell
Breakfast options are amazing

10/10

Exceptional

06 Aug 2025

Zachary

Was clean and staff were friendly.

10/10

Exceptional

04 Aug 2025

Naomi

Fantastic stay. Couldn't fault it. Thank you.

10/10

Exceptional

03 Aug 2025

Thomas

Great hotel!

Amazing hotel in a great location, our room was upgraded which was an amazing surprise, clean, quiet and comfortable.

Partner

10/10

Exceptional

02 Aug 2025

Shreya

Comfortable and clean room! Lovely staff

Business_and_leisure

10/10

Exceptional

31 Jul 2025

Taoni

I had a flight canceled with a new flight out in two days. This Novotel was available. I took a chance booking a room and I’m glad I did. The location was perfect to visit Kew Gardens. The hotel offered a great breakfast buffet and a diverse lunch and dinner menu. I would stay here again if I had a few days layover in London.

Leisure Self

10/10

Exceptional

28 Jul 2025

Clifton

Great hotel - great restaurant - far away from rail station

Uber very good

Partner

10/10

Exceptional

27 Jul 2025

Jamie-Kane

Enjoyed it!

10/10

Exceptional

25 Jul 2025

Nicholas gerard

Nice room nice breakfast great pool amd sauna

Leisure Family

10/10

Exceptional

22 Jul 2025

Emma

Fabulous 👌

Only stayed for 1 night but wished i stayed longer, staff were friendly and went out of their way to help you, room was lovely and clean too will definitely stay here again.

Friends_and_family Family

10/10

Exceptional

18 Jul 2025

Jane

Calm restful place to re group

The executive rooms are that rare thing, comfy, with everything you need and no hassle. Coffee machine, good mattress calm peaceful room without someone’s dreadful idea of interior design! The tv needed re setting - sky wasn’t working - No problem it’s done! One small glitch, the shower temp mixer needed calibrating but then I like a hot shower so I just got on with it! Will stay again. Love it

Self

10/10

Exceptional

15 Jul 2025

Linda

Clean and smart hotel

Really lovely hotel. Has a nice feel to it clean and smart and comfortable. Room was quiet even though the hotel is right next to the m4. Only complaint is a bit more explanation at checkin would have been helpful ie breakfast and check out times and how to use the lift with the key cards. We would defo stay again.

Partner

10/10

Exceptional

14 Jul 2025

Fernando

Good

Self