Name: Novotel London Brentford
Address: Great West Road, Brentford, TW80GP, GB

10/10

Exceptional

12 Jul 2026

Saiprasad

location was good and clean room with helpful staff

Partner

2/10

Poor

12 Jul 2026

Harmony

Dirty bedding - orange stain on night 2.
Dirty bedside table - sticky substance on top.
Dirty shower head and shower.
Air-conditioning didnt go below 21 degrees - staff advised of this and said maintenance would have a look but nothing to suggest they had been in the room.
Poor tea and coffee selection - not replenished daily.
Snacks in the hotel are extortionate - £5 for a mini can of pringles.
Have never stayed in a Novotel before and never will again.

Partner

8/10

Excellent

12 Jul 2026

Suleman

Beautiful room, nice staff 10/10

Friends

10/10

Exceptional

06 Jul 2026

Fernando

Excellent and very good with all guests.

Self

8/10

Excellent

02 Jul 2026

david

Clean room car parking available

Business

8/10

Excellent

28 Jun 2026

Anna

Lovely hotel - stayed for one night. Lovely sized room, very clean. Only used the bar, didn’t book breakfast. Staff were lovely and very helpful!

Friends_and_family Friends

10/10

Exceptional

28 Jun 2026

Risha

Had a fantastic stay. Special kudos to Mr. Abaas who went above and beyond to help with everything we needed. The breakfast was excellent too - fresh, varied, and a great start to each day. Enjoyed the use of the pool too. Very refreshing after those hot London days. Highly recommend!

Family_with_children

10/10

Exceptional

28 Jun 2026

JAMIE

Upgraded to Exec room, which was very clean, had a good shower as well as large tv ( with Sky) and a great bed.
Location is a bit of a walk to a Tube station, but good if you have transport.

Self

10/10

Exceptional

25 Jun 2026

Ellsa

Great little hotel great transport links. Staff very helpful 👍

Friends_and_family Family

8/10

Excellent

20 Jun 2026

Jo

Booked a triple room with a sofa bed for a friend and I. Messaged the hotel when checking in online before arrival to ask for the sofa to be made up, only to be told they are only for children. Messaged to say that wasn’t made clear when booking…..no further reply!!

On arrival at the hotel the staff was not overly helpful initially but then on request did find a twin room easily for us! Problem solved so why that couldn’t have been done when I messaged the hotel I don’t know!

Slightly odd feature, especially for a twin room, the wall between the shower and bedroom was a switchable smart glass screen -bit weird! You would even be able to see someone on the loo! We kept it opaque for obvious reasons!! 😬
Better signage from the road would help as not easy to see it on approach.

Saying all this….. Hotel itself really good, clean and would stay again.

Friends_and_family Friends

10/10

Exceptional

14 Jun 2026

Pauletta

Clean, comfortable room, pleasant and welcoming reception. Convenient to Kew Gardens. Nice area and very walkable to public transport.

Self

10/10

Exceptional

12 Jun 2026

Ruthanne

Fantastic

Family_with_children

10/10

Exceptional

12 Jun 2026

Saeid

Excellent stay. Friendly staff. Easy parking.

Family

6/10

Pleasant

09 Jun 2026

Mark

EV charging was difficult to connect to and involved several trips up and down stairs/lifts to connect. Staff offered no help bar saying 'good luck'.

10/10

Exceptional

09 Jun 2026

Desrae

We had a thoroughly enjoyable night here. Everything was clean and easily accessible to where we needed to go.

Family

10/10

Exceptional

09 Jun 2026

Rebecca

The room was lovely. Very clean and the reception was very attentive.

Partner

10/10

Exceptional

08 Jun 2026

Mihai

-all good

10/10

Exceptional

08 Jun 2026

Samia

They like to over charge everything I get it’s a hotel but don’t be over charging the bar or if I want someone to bring up a spoon or fort don’t be charging ppl

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

Iain

Clean spacious rooms comfortable beds. Evening meal had good choices. Breakfast was also good with again plentiful choice. Parking was good with good spaces to park in.

Self

8/10

Excellent

31 May 2026

jim

Staff were helpful in supplying the missing supplies in our room.

Partner

10/10

Exceptional

24 May 2026

Sandra

Beautiful, neat and tidy rooms, very well ventilated and spacious. Their breakfast is to die for

Partner

8/10

Excellent

16 May 2026

Michael

The hallway on the 5th floor smelled musty.

Partner

2/10

Poor

11 May 2026

Benjamin

Dreadful stay, staff are useless

Friends_and_family Family

8/10

Excellent

11 May 2026

Derrick

I wanted to give this 5 stars because so many of the staff were amazing but a few let the team down. I stood at the bar trying to order a bottle of wine only to be ignored by multiple bar staff. The pool area was nice but the lockers were broken, also it’s a bit difficult to navigate with a dedicated door key for the gym as a mixed sex family. The rooms are almost perfect but lack usb A and C ports other hotels have normalised. Fantastic for couples. Ok for families. Parking is reasonable for London. Breakfast was fantastic for a buffet style offer. So out of 5, rooms 4.5 front of house staff 5, Bar staff 2, pool 4, changing rooms 2. Parking 5. Overall experience 4

Friends_and_family Family

10/10

Exceptional

06 May 2026

Andrew

Very nice atmosphere in the hotel, breakfast was relaxing and food was very well presented.

Partner

8/10

Excellent

02 May 2026

Anna

Clean room, breakfast staff was very polite and helpful.

10/10

Exceptional

01 May 2026

Mark

Great check in, friendly staff and beautiful room. A good hotel to work from with lots of break out areas in the lobby and restaurant. Great menu and very helpful staff

Partner

10/10

Exceptional

26 Apr 2026

Zara

Friendly staff, not too busy. We enjoyed our one night stay as a family with two teenagers.

Friends_and_family Family

8/10

Excellent

24 Apr 2026

Thomas

The parking is difficult to find but OK
Staff were very friendly
Room was clean and good
Corridors were not clean is some zones

Self

8/10

Excellent

19 Apr 2026

rylan

.

10/10

Exceptional

19 Apr 2026

Mike

Very helpful friendly staff

Friends_and_family Friends

10/10

Exceptional

18 Apr 2026

May

Clean room, staff were polite and welcoming, breakfast was the bestselling meal, very nice , I just love everything about this stay

Family_with_children

10/10

Exceptional

17 Apr 2026

Richard

Amy at reception was excellent, did not use other facilities this time

Friends_and_family Family

10/10

Exceptional

10 Apr 2026

May

The hotel services was top notch, organized, calm and pleasant. The breakfast is super amazing, varieties and the staff were super helpful. They get you anything you request within their reach with smiles. I will definitely recommend, I will be back here

Family_with_children

8/10

Excellent

10 Apr 2026

Paul

Decor could do with a bit TLC, staff generally good but sparse in the bar area, customers waiting as no one present.

Partner

10/10

Exceptional

09 Apr 2026

Joshua

Chose this hotel due to being directly off the M4 for easy access, and easy access to TfL services with bus stops outside the hotel linking to Hammersmith for easy transfer to tube services.
On site car park is reasonably priced for London, although we were able to park for free with a Blue Badge.
Also received a complimentary room upgrade on arrival. Amenities were excellent, clean and well looked after. One of the few hotels we’ve stayed in where all in-room tech worked with no issues. Staff were so warm and welcoming throughout our stay, and quick to help where they could.
Could not have asked for a better experience and would happily stay here again!

Partner

10/10

Exceptional

07 Apr 2026

Jack

Fantastic hotel in leafy London. Close to Gunnersbury station and very hand do anyone driving to London from the west.

10/10

Exceptional

06 Apr 2026

Farzana

Secure parking, great reception staff
Rooms were nice and clean
WiFi connection was great

2/10

Poor

01 Apr 2026

Fowzie

This is for hotel management. I paid over £200 to stay one night and I was in a room which had a bathroom flooding that I had to use towels to mop up at 4am and got little to no sleep. All I got the next day was ‘sorry about that’. Not even the slightest hint of, we will deduct a small fee from your stay as you had this experience. Just, sorry about that.

6/10

Pleasant

29 Mar 2026

Michael

It's ok, but bath didn't have hot water, and the pool had kids lessons that we weren't told about. Pool changing rooms weren't great.

10/10

Exceptional

28 Mar 2026

Jacq

.

8/10

Excellent

28 Mar 2026

Kate

Very nice hotel, clean, good rooms. Pool and sauna new and pleasant. Breakfast accommodating if expensive. Staff at reception could be a little more welcoming

Friends

2/10

Poor

26 Mar 2026

Hassan

Overall overrated reception not so helpful everything extra charges personally didn’t enjoy it

Partner

8/10

Excellent

19 Mar 2026

Joanne

The room was very large, nice bathroom, friendly staff and warm pool. Breakfast offerings were varied. The only downside was the bed, it was so soft, and the pillow had no substance so I woke up in the night uncomfortable. Generally a good price for the area though.

Self

8/10

Excellent

18 Mar 2026

Adrian

This is a solid 4.3 star hotel. The location to GTech Stadium (15min walk), short bus ride away from the South Ealing tube stop, and price makes this hotel a great choice!

The staff was very friendly. The sheets and bathroom were clean!

The reason for a 4.3 rating is that: our sink stopper was detached so we had to pull the lever underneath to drain the sink, rooms were a little dated in terms of touch up’s(lots of scuffs on the walls, lots tiny holes in window blackout curtain, none of the tv channels worked).

We only stayed 1 night in a Superior room otherwise we would have had the sink fixed. Overall, I would stay here again for the price and location.

10/10

Exceptional

18 Mar 2026

Agne

Arrived late and left early so only wanted a good night sleep which I got. Also had a late dinner at the restaurant and a meal from daily special was delicious.

Self

6/10

Pleasant

10 Mar 2026

chantelle

Clean room. Everything you need in a hotel room.

Pool situation is annoying, went in the evening too book but was told to just come down in the morning before 9am and it be okay. Arrive at to swim at 8:30 and was told we should of booked, explained we tried to last night and was told last night it be okay but was told no you have to come down at 6am to book for rhe day, you cant do it the night before.. and the \"sauramraium was not hot\" as thw door was faultly and did not shut.

It was also annoying that they decied to replace thw hallway carpet during our stay with no prior notice/warning. so was awoken early 2 out of the 3 mornings to building work and met wirh carpet dust when leaving.

10/10

Exceptional

08 Mar 2026

kelly

Fantastic 1 night stay ,we used the pool which was warm and vey inviting,towels included, the room was gorgeous,mini fridge,a huge tv and led lighting, small hiccup with the air con but fixed straight away,had dinner in the restaurant great food and very reasonably priced,best part of our stay was breakfast in bed delivered to our room in the morning cooked and continental as busy parents this was an absolute luxury, highly recommend and look forward to our next stay .

Partner

8/10

Excellent

06 Mar 2026

Jada

We stayed for a week, one of the elevators broke on our 2nd day maybe and it was never fixed. The elevators were also extremely small. They also don’t have any wash cloths in this hotel. The rooms get extremely hot at night because they locked the thermostats.

Friends

10/10

Exceptional

16 Feb 2026

Federica

Beautiful rooms excellent service and staff I will return 100% for another mini break

Leisure Friends

10/10

Exceptional

14 Feb 2026

Ebenezer

Yes

Friends_and_family Family

10/10

Exceptional

12 Feb 2026

John

Room well appointed and clean, nice touches like canned water in icey cold fridge. Check in staff Amy was very efficient and pleasant. Bar and restaurant staff were excellent. Food was very good. Good selection of drinks. Shop in lobby also useful. I didn’t use the pool or gym but heard from others it was good.

Business

10/10

Exceptional

08 Feb 2026

gareth

Nice rooms and great location

Partner

10/10

Exceptional

22 Jan 2026

Nicholas

Nice place

Business

6/10

Pleasant

20 Jan 2026

Rawinder

We checked in at the Brentford Novotel hotel. I asked the receptionist how can we order room
Service and he kept on saying “download the app. Once I downloaded the app there was no information and then we had a knock at 10am in the morning for room service which he didn’t mentioned this. Also they charge £50 when Checking in and still didn’t understand what he meant. There is no clear communication. The beds were comfortable but the bed cover needs addressing. The bathroom didn’t make any sense as there is window where you can see anyone shower not sure what the point of this was there is no privacy in the bathroom! The swimming pool was nice but then a random
Swimming pool instructor came in making so much noise that he has a kids swimming lesson at 7pm a bit confusing.

Friends_and_family Family

10/10

Exceptional

20 Jan 2026

Emma

All good

6/10

Pleasant

14 Jan 2026

Rhoda

Nice place with good rooms
But cleaning is not good for guests staying more than one night.

Business Family

10/10

Exceptional

12 Jan 2026

Jasmine

Easy check in and the staff were lovely, can’t complain

10/10

Exceptional

10 Jan 2026

Rhoda

Reception is responsive and kind. Rooms are clean and sound proof no noise. Nice pool, sauna and gym. Food was okay and breakfast had hot and continental options. I was only a bit worried that staff seemed a bit overworked and stressed where I witnessed open disagreements among them in the restaurant. But other than that hotel was perfect.

Business Family

4/10

Poor

04 Jan 2026

CyprianMichael

I had a high expectation for this hotel flying from USA. First, we were not told while booking that checking starts at 2PM. We arrived the hotel by 9AM. We were kept outside till around 1PM, after a long flight and being out in cold.

Secondly, we spent 6 days in this hotel without the heater being turned on at night and some other times in the day, notwithstanding that it was cold.

Thirdly, there was no microwave to heat our food and anytime we asked the facility, they would give us stupid responses like; the person in charge is not around, or we should have asked earlier. Infact we had most of the food we bought spoilt and thrown away because we could not microwave.

Next, most of the gym equipments were not functional.

Lastly, on the last day, we were told that check out is by 12 noon. At 11:45, my gf went downstairs and could no longer come upstairs because she was told that the key has been disabled. I had to help her bring her luggage and other items downstairs. This was a very horrible experience.

The only thing I can say was better is the breakfast.

Sincerely, this service does not impress me to come back to this hotel again.

Leisure Friends

8/10

Excellent

04 Jan 2026

Alasdair

Yes and yes. Bed too soft and mattress did not seem to be a sprung mattress. Breakfast price too expensive so sorted that elsewhere. Wanted a whiskey with a mixer but that was a problem as only malt whiskeys were on offer and not sure who in their right mind would destroy a malt whiskey with a mixer!

Leisure Partner

8/10

Excellent

30 Dec 2025

Peter

Nice staff

Leisure Family

10/10

Exceptional

27 Dec 2025

Shabir

Great experience overall, rooms were clean and spacious, the pool was fantastic. Thank you to the staff.

Friends_and_family Family

10/10

Exceptional

15 Dec 2025

Jake

Clean room, friendly staff, great food, great service. Would recommend.

Partner

10/10

Exceptional

15 Dec 2025

Michael

Clean, comfortable, convenient

Self

8/10

Excellent

14 Dec 2025

David

Lovely room, convenient underground parking

Business

10/10

Exceptional

10 Dec 2025

Niamh

Great stay. Nice large and clean rooms. Quiet floor, never heard anyone else, and comfy beds.

Business Self

6/10

Pleasant

04 Dec 2025

Aishwarya

It's a decent hotel. Lobby gives you fancy hotel vibes but the actual rooms are very basic. We were told by receptionist at the check-in to not leave anything in the car because of thefts. Made us feel little unsafe.

Leisure Family_with_children

10/10

Exceptional

04 Dec 2025

Marek

Great location. Room was spacious and clean.
Only room service let me down. Waited 1,5 hour for my order

Leisure Partner

6/10

Pleasant

03 Dec 2025

Madison

Unfortunately the front desk lady was very unpleasant. She told us she needed to go on her lunch break before checking us in, so she made us wait in the lobby for 30 minutes while she was eating. We had just landed from a 12 hour flight, so this was extremely frustrating. We asked for help from someone else and they didn’t even apologize.

10/10

Exceptional

28 Nov 2025

Phil

Room spacious and well laid out. Great bathroom. Use of Pool and gym brilliant. Parking reasonable and secure. Food was outstanding! Seriously recommend staying here if you dont need to stay in the centre

Business Self

8/10

Excellent

25 Nov 2025

William

The shower was amazing, I still miss it! It was conveniently located next to 2 bus stops so getting around was very easy. Rada coffee house next door is amazing and several good dining options nearby. Beds were comfortable and staff is friendly. I would stay here again.

Leisure Family

4/10

Poor

24 Nov 2025

Raymond Paul

My wife and I are both in our early sixties and was really looking forward to our stay, especially with the pool facilities.

Unfortunately our stay was ruined beyond belief when my wife went swimming as usual around 7.00am in the morning, my wife wears glasses and removed them when doing her regular lengths in the pool, to her horror when she left the pool and replaced them to find that a male was swimming naked in the pool, a pool that was often frequented by children.

On reporting this to reception, the receptionist did go down to the pool to action.

I sent an email to the management and spoke with the manager that night to raise my concerns, it was taken lightly in my opinion and the manager was very evasive to answering questions about the individual and how he actioned the event, I will not be staying again.

Partner

4/10

Poor

23 Nov 2025

david

Dreadful service, no information volunteered about timings or amenities and no info in the room. Parking is £3 a day cheaper in the same carpark if you pay direct. Fitness and pool very basic. Weird window between bedroom and bathroom

Partner

8/10

Excellent

21 Nov 2025

Baranee

Main reception staff could be a bit courteous. Dining staff were excellent.

Business Friends

8/10

Excellent

21 Nov 2025

Philip

Great staff, they dealt with a very inconsiderate neighbouring room making a lot of noise in the early hours quickly and professionally

Business

8/10

Excellent

19 Nov 2025

Sanya

It was to a standard I expect and the staff are always friendly, courteous, and eager to help. Staying with a pet (little dog in our case), however, meant we got assigned rooms designated for visitors with pets and the room we got assigned to initially was horrendous! Very visible dirt from previous pet stays with the room resembling a barn. That part we didn’t like at all. We ask for a room change and that was granted without hesitation. It was an improvement, a major one, but it wasn’t up to scratch. We had to make do. If an established going to be accommodating of guests with pets, please grant people with the same level of service where room cleanliness is concerned. I appreciate that there is shared responsibility here and that there are some pet owners who are not quite on top of things where their pets are concerned, but so are some humans who have no regard for how they leave a room on checking out - but you still get a cleaned room at the end of it as a new guest. Other than that, the stay was otherwise a pleasant one.

Partner

10/10

Exceptional

18 Nov 2025

Edward

Room was cleaned daily.

Leisure Partner

10/10

Exceptional

18 Nov 2025

Dan

Staff were great and very welcoming. Rooms were really nice and clean. Health and wellness facilities were decent. Onsite parking was very convenient.

Business

10/10

Exceptional

17 Nov 2025

Tom

Breakfast was excellent but the wait for

Partner

8/10

Excellent

16 Nov 2025

Theresa

Reception staff really friendly

Partner

10/10

Exceptional

15 Nov 2025

Sanya

The style of room, friendly and helpful staff, and that the rooms have a mini fridge in it! Very indispensable

Self

10/10

Exceptional

13 Nov 2025

diya

great breakfast and wonderful amenities

8/10

Excellent

12 Nov 2025

Iain

Really nice modern hotel.

Business

10/10

Exceptional

09 Nov 2025

Elizabeth

Room was perfect for our needs, staff were very helpful, pool was lovely.

4/10

Poor

07 Nov 2025

Barry

We stayed at Novotel London Brentford for a week. The hotel was clean enough and the rooms were reasonably comfortable, but our experience was overshadowed by repeated maintenance failures and poor management follow-up.

From the first night, we had no hot water. We reported the issue several times and were assured three times it had been fixed, yet even after 15 minutes the shower still ran cold. To add to the frustration, the television stopped working.

To the night staff’s credit, they moved us to another room at about 10 p.m., and thankfully that one had hot water. While we appreciated their help, it was frustrating to have to pack up and move rooms so late in the evening during a week-long stay.

We repeatedly asked for the manager to contact us, both to compliment the staff who helped us and to discuss the ongoing hot-water problem. We even suggested the manager could either come and speak with us directly or, alternatively, read a rather snotty review online, which we doubted his superiors would appreciate. Sadly, he chose the latter — no response ever came.

The location isn’t ideal either: it’s about a 15-minute walk to Brentford or Kew Bridge station, and you do hear motorway noise at times.

Overall, while the hotel is clean and the staff tried their best, the lack of management accountability and the need to move rooms mid-stay make this a disappointing experience. We wouldn’t stay here again

Leisure Partner

10/10

Exceptional

03 Nov 2025

Jack

Room was very clean and had lots of amenities e.g. bluetooth speaker, chromecast capable TV, fridge, coffee, tea etc.
Staff were really friendly, great location and dog friendly!

Leisure Pet

4/10

Poor

31 Oct 2025

Orlando

To use a swimming pool after book booked for a swimming pool for 7pm after waiting for two hours to use it it was like hanging out at a leisure Centre. It was a full of kids. The room that we booked it was the room with a bath in the room we got a room with with a shower when I questioned it the reception was a bit rude so I just end up staying in the room with the shower that’s not what I’ve book for I paid for a room with the private bath inside And then this morning from early in the morning the cleaning cupboard was opposite my room so there was a banging noise all morning so I could not sleep. I stayed in room 625 right opposite the cleaning cupboard.

Partner

10/10

Exceptional

31 Oct 2025

Marleni

The room was super clean, the space was just right. The hotel has a nice sized sauna and a pool, which worked out great as we could relax after walking all over town during our stay. The shampoo and bath products were nice

10/10

Exceptional

30 Oct 2025

Joysuline

Breakfast was fresh and rooms were always kept clean daily.

10/10

Exceptional

22 Oct 2025

Muhammad

Great location and staff

Leisure Family_with_children

10/10

Exceptional

20 Oct 2025

Emma

The best hotel

We didn't really eat or drink in the hotel as our little one wouldnt cooperate to sit in the bar area but the staff were amazing. We had the best time away and cannot wait to come back again next year.

Friends_and_family Family

10/10

Exceptional

16 Oct 2025

Steven

Nice hotel, pleasant modern room with comfortable bed. Nice food pleasant and helpful staff.

Business

10/10

Exceptional

15 Oct 2025

Saraf Taylor

Great place to stay

10/10

Exceptional

10 Oct 2025

Alannys

I like that it was very clean and it smelled good. Plus the proximity to Kew Gardens

Leisure Family

10/10

Exceptional

06 Oct 2025

Adam

Very clean. Great service. For Americans, it was a much nicer Courtyard by Marriott with a great breakfast. Was walking distance from GTech Stadium where Brentford plays. We saw game against Man City.

Leisure Partner

8/10

Excellent

05 Oct 2025

Janice

Had a nice three night stay. Hotel very clean. Staff very obliging. Food service was very good

Partner

8/10

Excellent

04 Oct 2025

Diane

Stayed overnight after visiting Kew Gardens Close by to public transport so easily accessible without a car. Hotel was clean and very modern. Disliked the glass shower into bedroom as sharing with male family member so lacked privacy. Nice restaurant attached with good food but slow service. Dining experience detracted by young family playing on ceiling swing chairs as a game with parents ignoring their behaviour and staff initially ignoring them, until they used them as battering rams

Leisure Family

10/10

Exceptional

04 Oct 2025

Nalini

Clean room and parking available at a fee.

Business_and_leisure Self

10/10

Exceptional

03 Oct 2025

Francesca

Amazing apart from sky tv didn’t work