Name: London Star Hotel
Address: 51-53 Steyne Road, 51-53, London, W3 9NU, GB

10/10

Exceptional

03 Aug 2026

Phil

Very nice hotel, the only thing that really let it down was the exterior. Beds were lovely and comfortable, bathroom was impeccable. Would definitely book again.

10/10

Exceptional

01 Aug 2026

Wayne

Great place for our Wembley visit.

8/10

Excellent

19 Jul 2026

Tracey Kim

Great Hotel for overnight stays for Wembley, very clean and convenienent as bus stop right outside, would stay again if I went to concert again

Partner

8/10

Excellent

12 Jul 2026

Nat

The hotel was easy to find, and is close to amenities like supermarkets and bus routes.
It does have disabled access, but it’s harder than some places to get into thanks to a lamp post making turning difficult. People were also repeatedly parking over the dropped curb too- it’s lucky I can lift my chair up but others might not be able to.

The room was small but very nice. It was clean and obviously newly decorated. It was very, very hot!! It was the middle of the heatwave, but walking into the room was like walking into a sauna, making sleeping very difficult. It was significantly hotter than the corridor and outside!! We did have fans which helped a little.

There is a shisha bar outside which was busy in the evenings, but no one ever bothered us at all.

Family_with_children

2/10

Poor

29 Jun 2026

Siobhan

No air con and room was boiling hot
They did provide a fan the next day which was good

10/10

Exceptional

28 Jun 2026

Jack

Beautiful refurbished room. Spacious bathroom. Fridge was helpful. Blackout blind I loved. Air con was a life saver during the heat wave.. The reception smelt absolutely amazing! If you could tell me what the smell was I would love it for my own house. TV had so many channels. Best stay in a while.

Self

8/10

Excellent

23 Jun 2026

Andrew

Very accessible for both public transport and restaurants/takeaways.

Hotel was well lit and provides lift to support those with mobility difficulties.

Self

8/10

Excellent

17 May 2026

Helen

It’s was a really good hotel for our stay near our son. Beds comfortable, room clean and staff very friendly. Will definitely use again.

Partner

8/10

Excellent

04 May 2026

Gav

The room was okay, a little tired but worth the money.

Partner

10/10

Exceptional

29 Mar 2026

Joselle

Courteous and very friendly staff. The room was clean.

6/10

Pleasant

21 Mar 2026

Nicholas

The hotel was fine, shower was a bit grubby and had cracks in the tiling but was otherwise adequate for sleeping

Self

8/10

Excellent

16 Dec 2025

Humayra

Room and bathroom was clean, whole hotel smelt fresh. Bed was comfortable.

Business_and_leisure Family

10/10

Exceptional

01 Nov 2025

AMRIT

Overall, a great experience. The room was clean and tidy, and the staff were polite\".

Friends_and_family Friends

6/10

Pleasant

04 Oct 2025

Jackie

We arrived very wet due to the weather

6/10

Pleasant

29 Sep 2025

Jennifer

Lovely clean room with great air conditioning. The staff were very friendly too.

Leisure Partner

2/10

Poor

28 Sep 2025

Joanna

Terrible

Partner

8/10

Excellent

28 Sep 2025

Lyndsay

Nice and clean inside

The outside of the hotel did not look like the photo on here however, the reception and the rooms were really clean and modern. The Receptionist who checked us in was very friendly, welcoming and professional. The room itself was bright and clean. There was even a fridge so we could get some milk for coffee. The only downside was a lack of teaspoons in the room for making a drink. There were plenty of shops nearby and it’s on a good tfl route. The parking was very limited but luckily we were able to park on a nearby street as it was a weekend, otherwise the surrounding streets are all permit holders only. The beds weren’t particularly comfy but manageable for one or two nights. Lovely stay though, thank you.

Partner

10/10

Exceptional

28 Sep 2025

Jamie

Clean room, local super market and shop short walk away local bars near by

Friends_and_family Friends

10/10

Exceptional

09 Sep 2025

Gustavo

Looks great, carpet could use a wash. Apart from there, it’s great!

Leisure

8/10

Excellent

08 Sep 2025

Leisa

Room a bit in need of some upgrading. Couple of screws in wall above bed that can cause damage if get caught on them. Staff all so friendly especially Syed ( hopefully spelt correctly). Will hopefully be back again as all in all a lovely place to stay

4/10

Poor

02 Sep 2025

Verified traveler

Wouldn’t stay here again.

We stayed here as we were attending a concert at Wembley, the pictures looked great and the reviews were okay however when we got into the room, it was like staying in a hostel, a small double bed, a very old fridge and fan on the floor, a tiny cupboard on the floor which had 1 hanger in and the bathroom also wasn’t great. When we returned to the hotel around 11:30pm there were large groups of men at the front of the property smoking shisha pipes, I found this very scary and uncomfortable, the locks on our room door were also broken so I had to put a chair under the door handle, luckily I was staying here with my boyfriend but if it was a group of girls I would have been very worried. It’s a cheap hotel but I would recommend sadly based on my experience.

Partner

8/10

Excellent

01 Sep 2025

Verified traveler

Good location, over night stop over hotel

This place is a no frills cheap place to put your head down for the night (in my case 6 hours from concert to setting off home)

Its clean, but could do with freshening up/ modernising. The work that has been done isnt finished to the best standard - butbyou know what ive stayed in worse big chain hotel rooms.

On a plus the bed was really comfortable an good size tv was in the room and it had adequate tea/coffee making facilities!

Its big down side is the late night clientel who were sat in the outside seating area on our 'late night' check in. Not a great entrance for any single women or people who were nervous.

The reception staff were however fabulous, very welcoming and helpful.

For a overnight cheap stay it does what it needs to , has free weekend parking and is easy to find, with good access into central London and over to Wembley it does the job - as a holiday /multiple night stay spend a bit more and have a bit more luxury basic.

Friends_and_family Family

6/10

Pleasant

29 Aug 2025

Steven

When booking the hotel it clearly stated it had free parking, on arrival we was told that parking was free after 17:30 so we had to then pay extra to park in another location. I wouldn’t have booked the hotel if we knew no parking was available.

Leisure Family

8/10

Excellent

28 Aug 2025

Gemma

Staff very polite, not the biggest room for 3 but a great price especially for a bank holiday

Leisure Family

8/10

Excellent

28 Aug 2025

Jane

Good base for a trip to Wembley- nightmare in an Uber though as all stuck going the same route - but you should know that they dont serve alcohol at the hotel bar - they have an outside terrace where people can freely smoke pipe though, if that's your kind of thing.

Leisure Family

10/10

Exceptional

24 Aug 2025

Simon

The room was very clean, the curtain pole was loose and there were lots of cracks in the plaster around the window. The bed was comfortable and the shower facilities were great.

Leisure Partner

6/10

Pleasant

31 Jul 2025

Andrew

It was okay for one night

Leisure Friends

2/10

Poor

29 Jun 2025

Henry

Horrible hotel

Booked two rooms one had a fan one didn’t one had a fridge one didn’t the bar had no alcoholic drinks and the reception was full of prayer maps and the outside seating area was full of men sat clearing at women as they walked past and made my son and girlfriend so nervous the used the chair provided to block the room door

Partner

10/10

Exceptional

29 Jun 2025

James

Lovely hotel with great rooms and friendly staff!

Leisure Partner

4/10

Poor

22 Jun 2025

Sarah

Not as pictured

Arrived back at the hotel with my children from Wembley to find multiple people sat outside dining or smoking hookah pipes. Not conducive to a hotel environment.
Woman who ‘greeted’ me on arrival demanded photo ID and appeared to want to refuse my entry when I explained I would not be allowed to email her my NHS photo pass.

Friends_and_family Family

10/10

Exceptional

27 Apr 2025

Rob

Hotel was really convinient. £14 in an Uber to Wembley! Next door to Morrisons and coffe shops. We had the family room and was really comfy. Would stay again if we need to be in the area

10/10

Exceptional

10 Mar 2025

Ridwan

Clean and comfortable

8/10

Excellent

19 Jan 2025

Mick

Hotel was ok very tired but fantastic staff

Friends_and_family Family

6/10

Pleasant

22 Nov 2024

Sarah

Very dated and noisy.

Very dated, awful curtains that didn’t fit window and let the lights on the outside of the building come through the huge gap which kept us awake! The towels were very small and poor quality.

Partner

4/10

Poor

03 Nov 2024

Ruby

it was fine

it was fine for a cheap place in london but the aircon was leaky and the shower head had 0 pressure and was leaky

Partner

8/10

Excellent

23 Sep 2024

Jonathan

Good

Good location, easy weekend parking, bus stop opposite, room basic but clean , enjoyed our brief visit

Partner

8/10

Excellent

14 Sep 2024

Joe

I didn’t like the heavy scents in the lobby, but the hotel was good overall.

Leisure Family

10/10

Exceptional

19 Aug 2024

Carragh

We had a nice stay here. It was near many bus stops and close to shops, dining. The staff were all very nice and accommodating. We had the wrong charging adapters and they went out of their way to get us a couple to use while we stayed. Everyone was very kind.

Leisure Family

8/10

Excellent

19 Aug 2024

Fred

Comfortable, clean, airy.

Leisure Self

8/10

Excellent

11 Aug 2024

Lucy

Decent stay. Close to concert for Gunnersbury Park

Nice big room. Clean bathroom and bed. Everything you need in the room. Carpets could do with a clean but no other issues.

Partner

8/10

Excellent

29 Jul 2024

Kevin

Nice room and very friendly staff

Leisure

4/10

Poor

08 Jul 2024

Niamh

Hotel room had dated and damaged furniture in room no tv remote in room some plug sockets didn't work

Friends_and_family Family

10/10

Exceptional

02 Jul 2024

Paul

10/10 hotel

Very polite, helpful and friendly staff. The hotel looks and smells amazing! Loved it and had a great night's sleep.

Business

8/10

Excellent

01 Jul 2024

Chelsea

Cheap and Cheerful

Check in and check out was really easy. The hotel was easy to find from the tube station and there was a wetherspoons right around the corner. The room was a little run down but everything seemed clean. Perfect for what we needed.

Friends_and_family Friends

6/10

Pleasant

24 Jun 2024

Verified traveler

Okay, not great

My sister and I stayed here recently and the experience was okay. The rooms are outdated and hot (no AC in June). It’s about a 12-15 minute walk to the closest tube station, which isn’t horrible but wouldn’t be ideal for someone who needs a closer stop. There were always a lot of men at the restaurant connected to the hotel who we could hear loudly talking and laughing into the night. No one was threatening but it was a little unsettling. The beds and sheets were not super comfortable. If you’re looking for a spot in central London, this isn’t it - it’s about an hour away from the city center by tube. Like I said, the stay was okay - it met our needs - but it wasn’t great.

Friends_and_family Family

6/10

Pleasant

22 Jun 2024

Malcolm

London Star

Room was clean, although the kettle did not work and the bed mattress was really hard.

Friends_and_family Family

6/10

Pleasant

04 May 2024

Amr

Disappointing

Location was in a quiet area which was good. 10 minutes walk to the underground station and bus stops are nearby.
The TV was not working. The mini bar was not working. You cannot see anything from the windows as they are tainted. And the bathroom was tiny

Self

6/10

Pleasant

20 Apr 2024

Tatum

It was very dated and there were a lot of broken things in the room.Toilet paper holder looked like someone just ripped it off the wall. There was a weird cabinet thing when you walked in the door that had broken shelves and the toilet paper holder that was no longer on the bathroom! We had to walk thru a crown of men with hookahs smoking at the front entrance door.

Leisure Family

6/10

Pleasant

20 Mar 2024

Tatum

This hotel served its purpose, but could have been better. We were a little caught off guard buy the many men outside the front entrance smoking their hookah pipes! The room was very small and dated. The toilet paper holder had been broken off and was in a hutch where you came in the door. The kids and I only slept there and the linens and towels were all clean, so that was a positive. We would not choose to stay here again, but it did serve it’s purpose.

Leisure Family

4/10

Poor

12 Feb 2024

Verified traveler

Spend a little more, GET A LOT MORE

paid for a deluxe room, most of the so-called deluxe amenities never worked. Staff will tell you what you want to hear, but nothing gets done with regard to your request. If you're looking here, KEEP LOOKING.

Business

10/10

Exceptional

22 Jan 2024

daniel

Had a nice private few hours in peace staff were very helpful will be booking again in the future

Leisure Friends

8/10

Excellent

26 Nov 2023

Jose

Staff very slow to respond to requests.
Very nice facility.

Business_and_leisure Family

6/10

Pleasant

16 Oct 2023

Steven

Overall definitely a bang for your buck, the neighborhood is okay, would not hang around there at night, but the TV didn't work, and the room was tiny. often the hookah lounge is loud. Plus is it less than a half mile from two subway lines, easy to get downtown, and next to a grocery store, Staff is ok, overall an alright experience, and if you are on a budget, and don't want to stay in a hostel and in a ok area with good transit access London Star is the perfect

10/10

Exceptional

12 Oct 2023

Pastor-Israel

This property is great for the price. However there are lots of vapers downstairs that do bring a lot of smoke into the rooms if the windows are open. I will suggest if thry can move them away from the building. However the staff are verp helpful and courteous too. And the rooms are well cleaned and presentable at that price.

Leisure Family

2/10

Poor

04 Oct 2023

Deddy Alexander

Not recommended unless you have not other option. Dirty room, poor service, facilities including TV not working.

4/10

Poor

14 Sep 2023

Andrew

A few issues

Very dated and scruffy. Decor was 1980’s. Room had a smell of old cigarettes and grubby grease marks all over the walls. Reception staff was more interested in the phone than hotel customers. Overall location is good and room size is decent, but management is more interested in running a Shisha establishment downstairs (which was actually vibrant and busy). Surely for such a small hotel, management could update room by room and give this rough diamond a new shine?

Self

4/10

Poor

27 Aug 2023

Jonathan

OK, but not great

Only a budget hotel and was not expecting too much for the price but it was a bit worse than that. If the hotel comes up in a search that it has A/C then it should be made really clear if you are booking a room without. Would have been fine if Dan was functional. TV had no channels. Walls grimy. Bedding, towels and bathroom all clean

Friends_and_family Family

8/10

Excellent

24 Aug 2023

Casey

Good location

Simple and fulfil the needs. Good location. Good cultured hotel

Business

2/10

Poor

23 Aug 2023

Kelly

This hotel should not even be an option for people to stay. It is not only unclean but it is unsafe. My party was checked in and out in a matter of 20 minutes because of how disgusting the property was. Everything was dirty and the bathroom was covered in mold. The smell of the room made us all nauseous. DO NOTTTTT STAY HERE!!!!!!!!!!

2/10

Poor

20 Aug 2023

Genevieve

Dirty

Room was filthy! There was black mould up the bathroom wall and all I’m the shower, the vent in the bathroom was clogged with dirt. The whole room had cream walls and was covered in all sorts of stains, one we joked about looking like blood. I did complain to hotels.com but they couldn’t get through to the hotel after several attempts of contacting them. The rooms are cheap but probably because they aren’t cleaned! Avoid

Friends_and_family Friends

10/10

Exceptional

19 Aug 2023

Paula

Read a lot of bad review for this hotel glad I just went with it room was clean quiet and relaxed. Would defo go back again.

Business

4/10

Poor

19 Aug 2023

Rebecca

The walls need desperately repainted in our room, the mini fridge didnt work, and online it said there would be aircon in the rooms which was one of the reasons we chose it but only aircon was in the reception. And most disappointing, our room door didnt lock, we had to prop a chair against the door as the flimsy chain lock was no assurance enough

Leisure Friends

10/10

Exceptional

10 Aug 2023

Elena

Staff was very kind,helpful and quick respinse

10/10

Exceptional

28 Jul 2023

Félix A.

Is a very safe hotel

Leisure Self

10/10

Exceptional

18 Jul 2023

Tracey

We were happy with our room, very clean and comfortable

Leisure Partner

6/10

Pleasant

16 Jul 2023

Gordon

Unclean

The carpet in the room 310 is dirty. The windows are dirty with bird faeces.

The electric curtain doesn’t work.

The light bulbs are flickering randomly.

The kettle is full of scales and dirt inside.

Business

8/10

Excellent

15 Jul 2023

BANEEN

Convenient for a quick stay.

Leisure Partner

8/10

Excellent

12 Jul 2023

Ufuoma

The room was very small

Leisure Family

2/10

Poor

10 Jul 2023

Sarah

There was nothing I liked about the hotel. If I could give it all zeros I would. The room key did not work easily- it was a struggle opening and locking the door. There was no bolt for the door. The carpet was not vacuumed well - dust was all around the edges. There was black mold in the shower. The walls and furnishings were in bad repair. There was an extension cord that had been fried. The ac did not work! I would not recommend this hotel to anyone!

Leisure Family

2/10

Poor

09 Jul 2023

Verified traveler

Don’t bother

Where to start? Walked into the room and the curtain was hanging off the window when telling receptionist she said I’ll report it to the manager. I thought ok I’ll let that slide but then tried to switch the tv on which to much surprise wasn’t working! Again told them and got the same answer!
Asked for an iron as the website says to request one if needed. She says someone has it. There’s 1 iron for the whole hotel.
NIGHTMARE trying to get one! If you thought things couldn’t get worse I walked into the bathroom with marks all over the tiles and a massive cobweb on the wall. Well I just sat down and cried what on earth have I booked us into I thought.
“Premium bedding” as advertised, you’d get better sleep in a sleeping bag.
And as for the “no pet rules” even if I did have a pet I wouldn’t let them sleep in there!
Disgusting

Partner

8/10

Excellent

08 Jul 2023

Nicola

Place was ok rooms need updating but was comfortable staff very nice shower in room needs updating and walls need painting but beds clean and comfortable for what we needed close to train station for getting around London

Partner

4/10

Poor

08 Jul 2023

Verified traveler

Stay elsewhere

From checking in for a four night stay the rooms were never serviced at all. Beds not made or towels changed. We even had to go to reception to ask for toilet roll. The walls were all marked and scuffed, the window was cracked, not a nice stay.

Business

2/10

Poor

07 Jul 2023

Marria

Honestly one of the worst places I've stayed at: we stayed for 3 nights total & day 1 we noticed some brown stains on one of the duvet covers and went down to inform the staff at the counter and 1 bed only had 1 pillow so we requested a second - hours went by and no-one came up we fell asleep and I had no duvet. In the morning talked to the manager at the desk who said housekeeping will come by, returned in the evening to the room being thr exact same, no cleaning done, duvet still stained and on floor as I refused to sleep with it and then I had to run to Morrisons to buy a blanket as they again stated they had to wait for housekeeping. Also my brothers ring fell under the bed so we moved the bed to get it and found a rat bait box... Sidenote: my sister felt something on her foot the night before and brother heard noises every night, we also saw a dead rat right outside the property on day 2 so can with certainty say there's rats in the hotel. There was also mould in the bathroom and by one of the beds and some rather disgusting stains on one of the walls. Nothing had been cleaned at the time of check in or during our stay and there was dust literally everywhere (which ofc was the least of our concerns but nonetheless worth a mention). I could write so much more but honestly it's the worst ran and dreadful hotel ever, save your money because it's not worth it and please book elsewhere.

Leisure Family

2/10

Poor

06 Jul 2023

Verified traveler

Do not stay at this hotel unless you like dirty sheets and cigarette smoke/ hashish or whatever they are smoking in the reception area. Fire alarm in the morning from neighbour room due to smoking. We left one day early because of terrible hotel.

Friends_and_family Family

10/10

Exceptional

05 Jul 2023

Alan

Value for money. Room was basic, but clean. Fine for a one night stay.

Leisure Friends