Name: Best Western Northfields Ealing Hotel
Address: 264 Northfield Avenue London Ealing, London, GB

10/10

Exceptional

19 Jul 2026

Olivia

A lovely little hotel directly opposite the tube station. It is about 40 minutes to central London on the tube. The room had air conditioning which was lovely during the summer heatwave. There was a selection of cafes nearby, I recommend the poison ivy cafe. The local sainsburys was handy also. Staff were friendly and the room was clean, however I did have a slight issue with the toilet continuously running

Friends_and_family Friends

6/10

Pleasant

19 Jul 2026

Deb

It was a great location for the tube but the rooms need maintenance. The window blind was broken and permanently down, the soap dispensers were diluted so almost just water coming out and the shower temp and shower head holder were both broken.

Friends

8/10

Excellent

19 Jul 2026

DEBBIE

Location great .room was a good size bed clean and comfy.Fridge and kettle useful additions .General cleanliness was not fantastic lots of dust,dirty stained carpets .Breakfast..dont bother its not good ,lots of cafes and coffee shops in the area. Area scruffy but typically London,Ealing generally a nice area away from the high street .

Friends_and_family Friends

8/10

Excellent

15 Jul 2026

Lora

The room was adequate for our needs and the location was great. Reasonably priced for the area. The entire hotel could use new carpets or floors and the bed was torture. New mattresses or toppers would be a huge improvement. Air conditioning worked, but barely. Staff brought up a fan to help with room cooling.

Partner

2/10

Poor

12 Jul 2026

Jennah

Uh. Where to start. First of all, the name is misleading. This hotel should be called, 'Worst Western Hotel' and not the Best. No complaints about the staff who were helpful and polite. My room was covered in dust from top to bottom. The coffee sachets - DUST. The kettle - DUST. The coffee mugs - DUST. The bathroom - DUST. As a bonus, the bathroom also had not been cleaned and there were human hairs from every angle - in the shower, on the floor, in the sink - everywhere.

It was generally a very dirty and run down hotel that I wouldn't wish upon my worst enemy. The only thing going for it, is the convenience of its location, as it is directly opposite the tube station.

I couldn't make a cup of coffee after a busy commute because there was dirt and dust on the tea spoons.

There was a strange door in the room where I stayed, you open it - and there is another door behind it - connecting to the next room. This felt strange and unsafe.

The breakfast was disappointing, dried up muffins with fruit flies flying around everywhere. The coffee tasted stale and I had to leave the premises and go down the road to a nearby cafe just to eat and drink - it felt like a health and safety hazard eating in this hotel.

Personally, it's the worse hotel I've been in, in my entire life, and I have stayed in many!

They also gave me the wrong room - I paid for a twin, and got this ramshackle single bedroom, I was too tired to complain. Never again!

Self

2/10

Poor

11 Jul 2026

Peter

Loud noise from trains. Clean room very basic

Partner

6/10

Pleasant

11 Jul 2026

mark

We only stay here because our friends live close and it's located directly across from Northfields tube station, couldn't be easier for us arriving from LHR, having coffee at the great Poison Ivy coffee a couple blacks away and walking to our mates home for dinner. Otherwise, each time this property gets worse, shower handles broke, curtains don't work, you worry about the carpet....waer socks always!!!....there was a coffee creamer that had been smashed and dripping on stairs in front lobby when we arrived....it was still there the next day!!!!!! But you get what you pay for is what we say...and for a night on arrival or departure it is too convenient and cheap not to try.

Partner

10/10

Exceptional

11 Jul 2026

Nicolas

Très bien situé.

Partner

8/10

Excellent

30 Jun 2026

Anna

The location was excellent, quiet and room was big & clean. There were many restaurants within walking distance, which made the location even more convenient The breakfast was good. The staff were very friendly and helpful. My only complaints were that the room was a bit warm even though the air conditioning was on, and the shower was open with no door or enclosure, so water easily splashed onto the bathroom floor, which was a bit inconvenient
Overall, I had a pleasant stay and would consider staying here again.

Family

6/10

Pleasant

28 Jun 2026

DIEGO

.

Self

4/10

Poor

23 Jun 2026

Gregory

We had to change rooms three times.

The first room in the basement was designated disabled accessible with a wet room bathroom. The drain was blocked so the floor flooded. The floor vinyl was also split. The next room had a defective shower mixer and I scalded myself. The final room had a defective air conditioner that was fixed whilst we were out. The basin waste was partially blocked and the shaver socket was not working and was loose in it's housing.
On the plus side the staff on reception were charming and very helpful in finding solutions as quickly as possible.

Partner

2/10

Poor

31 May 2026

Hannah

I arrived to the hotel late at night around 11pm after numerous travel delayed

There’s a heat wave in London at the moment and when I got to my room the temperature on the control was reading 30 degrees. I attempted to turn on the air con but it didn’t appear to work

I called the front desk and a member of staff attended. He was unable to help with the air con and said it would have to be reported the next day. He then provided a fan which unfortunately just circulated hot air around the hot room

I was staying the night before a major professional exam and obviously did not sleep. The temperature in the room only dropped to 28 degrees

I got my partner to contact the hotel the next day whilst I was sitting the exam and thankfully I got moved rooms the next nightb

Self

6/10

Pleasant

19 May 2026

Jocelyn

Dire t’y across from Undeground Northfields statio. Very convenient for that

Partner

6/10

Pleasant

10 May 2026

Jayne

Ideal location for Piccadilly line if it’s functioning and easy access into central

Partner

10/10

Exceptional

04 May 2026

sarah

Great pit-stop

Self

8/10

Excellent

30 Apr 2026

Aimee

My stay was indubitably the most amazing stay of my life

4/10

Poor

02 Apr 2026

Romeo

I recently stayed at the hotel for two nights over the weekend, and unfortunately, my experience was quite disappointing.
The biggest issue was the noise. It honestly felt like trains were passing directly through our room, making it extremely difficult to sleep. We specifically asked at reception if it would be possible to move to a room on the opposite side, away from the railway lines, but this was not accommodated.
Additionally, the hotel itself feels quite outdated and could really benefit from some refurbishment. The breakfast was also very limited and did not meet expectations.
Overall, I was quite dissatisfied with the stay, mainly due to the noise and lack of comfort.

Friends_and_family Family

8/10

Excellent

30 Mar 2026

Kathryn

Some payable parking around the area of the hotel, with reasonable enough charges.

Staff very nice indeed.

Room pretty clean and comfortable.

Breakfast a little disappointing, although again, clean restaurant area and decent coffee.

Location for underground couldn't be better - created some noise in the room from the tracks, but didn't disturb our sleep and fantastic for convenience if travelling into the city centre etc.

All in all, we would definitely stay here again, especially at the reasonable price we paid.

Thank you to the staff for being very pleasant indeed.

Family

10/10

Exceptional

28 Mar 2026

John

Nice place, plenty of room, friendly professional staff, great location

Self

10/10

Exceptional

18 Mar 2026

Jaida

My short stay was great. I’ve visited this hotel in the past and was glad that it hadn’t lost what made it special. Even though the staff has changed since I last visited they were equally as lovely! honorable mention to Patrick who exceptional.
My room was well appointed, simple and cozy with a comfortable bed and in pristine condition. The bathroom was also a very decent size, immaculate and had great shower pressure. Just 10/10

10/10

Exceptional

17 Mar 2026

Jessica

The location of this was amazing, I am so glad about where I was in relation to the underground. I was traveling alone with my 13 year old and it was so convenient even on nights we came back late. The staff was so friendly and welcoming. I felt safe walking through the door and like I could approach them with any questions or concerns. I did not opt in for the breakfast option because it wouldn't let me on expedia so I can't comment on that. The restaurant next door which is deceptively the main picture of this looks very new and modern but had a closed sign the entire time. This is not a 5 staar resort that you come to to stay at the hotel for experiences. This is a family friendly come lay your head down then head out and adventure day which is what we needed. I will say the underground runs directly next to one side of the builduing so I wonder if it was louder for them. We were on the other side and downstairs in the basement and it was great. I would 100% stay here again.

Family_with_children

2/10

Poor

14 Mar 2026

Percy

Good, other than noise in the room from traffic. Without a lie, my worst experience ever. Window need la replacing now, not what I expect from Best Western

Friends_and_family Family

10/10

Exceptional

08 Mar 2026

Sam

Breakfast was fairly small but all fresh, room was well sized, well equiped and clean

Friends_and_family Family

8/10

Excellent

06 Mar 2026

Norman

We stayed in the room with small kitchen area but no fridge So used to it in Canada and America. Room was newly decorated. Very nice indeed. Bed was excellent. Bathroom small which is typical in UK. Hotel has elevator/lift. Excellent Indian restaurant literally next door to hotel. Staff friendly. Underground just across the street but only stairs down to platform/track.

Partner

8/10

Excellent

05 Mar 2026

sandra

The hotel is directly across from Northfields Underground Station on the Piccadilly line which makes it very convenient to Heathrow and easy to get to Central London.

Partner

8/10

Excellent

01 Mar 2026

sandra

Room was clean but not spotless. Staff very courteous, especially Patrick. Very conveniently located across from Northfields underground station

Partner

10/10

Exceptional

12 Feb 2026

Antigoni

Clean , warm and right next to tube - great

Business Self

10/10

Exceptional

07 Feb 2026

Chad

location

10/10

Exceptional

05 Feb 2026

Philippa

Very clean, very comfortable, very helpful staff, very good value.

Business

6/10

Pleasant

02 Feb 2026

Robin

The room and the bed was comfortable. However, as I was on the top floor, the water pressure was not enough for you to have a decent shower. It could be a shower head replacement may do the trick. The staff were courteous though

Business Self

8/10

Excellent

01 Feb 2026

Jeff

Great location across from tube station. Friendly staff.

Leisure Partner

10/10

Exceptional

16 Jan 2026

Anupameya

This has become one of my favourite go-to hotels when I'm in London for work or even leisure. As a semiregular I love the welcome and recognition. The way my devices connect so quickly and I'm able to join a work meeting comfortably. speedily. Rooms arespathought out although lighting could be looked at.

Business

10/10

Exceptional

14 Jan 2026

Philippa

Great location, price, super clean, lovely rooms, great restaurant.

Business

10/10

Exceptional

07 Jan 2026

Chris

Staff were lovely. For the price the room and breakfast were better than I might have expected. (The third floor room was very nice, thank you!).

Business

10/10

Exceptional

07 Jan 2026

MAURICIO

Was clean room, friendly staff and nice location

10/10

Exceptional

22 Dec 2025

Alison

Perfect location for tube to Heathrow. 20 min walk or 8 minute bus to Ealing Broadway. Rooms are spacious and beds comfortable.

Friends_and_family Family

10/10

Exceptional

21 Dec 2025

Anupameya

My room and staff were excellent as always. Location is superb.

Friends_and_family Friends

10/10

Exceptional

21 Dec 2025

NICHOLAS

Staff really helpful

10/10

Exceptional

13 Dec 2025

William

Spotless room which was comfy & shower very spacious. Does a good job, book earlier to pay less than I did - but staff lovely!

8/10

Excellent

01 Dec 2025

mark

For the price and convenience to the Tube, this place is good, safe.

Business_and_leisure Family

10/10

Exceptional

14 Nov 2025

Arman

Excellent staff, room was tidy, right across from the underground station

10/10

Exceptional

14 Nov 2025

Anupameya

Very warm welcome with the Front Desk staff recognising me as a regular. The new restaurant's offers were clearly displayed and i was given a brief tour. Room, first time a single one, was spacious with a good amount of space to spread belongings out. All clean, functioning and everything there that you'd need.

Self

8/10

Excellent

13 Nov 2025

Patrick

Nice restaurant and helpful staff

Business

10/10

Exceptional

11 Nov 2025

Irfan

Great stay at this hotel. Very clean room and lovey staff. Highly recommend it

10/10

Exceptional

02 Nov 2025

Michael

Friendly staff, clean room, comfy bed - would stay again.

Self

10/10

Exceptional

29 Oct 2025

Richard

Nice hotel in good location, pleasant staff, slept well.
good selection of continental breakfast available.

Business

6/10

Pleasant

18 Oct 2025

Stephanie

Wonderful staff. Basic and clean room. Decent bed. I would suggest adding a small refrigerator to the room. Great for direct access to the Piccadilly line into downtown. A safe neighborhood, great coffee shop at Poison Ivy coffee.

Leisure Partner

6/10

Pleasant

14 Oct 2025

Noemi

I must highlight Patrick's professional and dedicated attention to addressing our requests. There's no access to Netflix or YouTube, which is the worst thing about this hotel.

6/10

Pleasant

12 Oct 2025

Uina

Already did that with the survey

Business Self

8/10

Excellent

02 Oct 2025

Gualbert

The hotel is in a great location, very convenient for shopping and transportation. Staff are very helpful and fantastic. The property needs some work. The carpets are all stained in the hallway and rooms. The plumbing needs some work and the floors screeches a lot. They should really renovate the hotel as thats the only problem with the hotel

Leisure Partner

10/10

Exceptional

28 Sep 2025

Mark

Very clean, polite staff, helpful, food nice selection

Friends_and_family Family

2/10

Poor

12 Sep 2025

Richard

Workmen outside my room from 11pm to 2 am. They were working for TFL and nothing to do with the hotel , but even so, I didnt get any sleep until they had finished as they had flood lights on an

Business

2/10

Poor

10 Sep 2025

Rob

Dirty Filthy Basement squalor

Dirty, leaks and running water. Carpets filthy, garbage outside window from other residence, stains on sheets. Simply the worst and not a good look for this brand at all. Will question stays in Best Western from now on. Price for accommodation simply ridiculous.

Business

4/10

Poor

08 Sep 2025

luz

Low standard from American point of view. I moved 3 times to different rooms. There’s always something wrong with it the room. One room there’s only hot water no cold. One room no shelves to put ur toiletries. Staff were good very accommodating

Leisure Friends

8/10

Excellent

05 Sep 2025

paul

Very friendly staff, unfortunately the bar and restaurant weren’t open when we stayed but plenty of local options for food and drink, would stay there again

Leisure Partner

6/10

Pleasant

01 Sep 2025

Gemma

Nice hotel don’t get the breakfast

It was a nice hotel, very clean. But the breakfast was a huge disappointment. It was a continental but barely even that, I wish I had known before as I wouldn’t have paid extra for it.

Partner

10/10

Exceptional

25 Aug 2025

Anupameya

Great stay

Excellent service. Clean, comfortable and convenient rooms and amenities. Great location.

Friends_and_family Family

8/10

Excellent

21 Aug 2025

Rebecca

Pleasant 2 night stay for a concert

Much better than I expected. Our king room was a decent size with a nice big bathroom. Window was small but the lighting was nice a bright. We stayed to attend a concert at Gunnersbury park, easy 15 to 20 min walk.

Partner

8/10

Excellent

18 Aug 2025

YOSHIMITSU

Thank You!

First of all, just to say – I don’t speak English, so I’m writing this review with a translation app.

The location was fantastic – only a few minutes from both the station and the bus stop, which made travelling around really easy. The staff were all very friendly, and I’d especially like to thank the manager, Mr Sandeep (apologies if I got the name wrong!), for all his help during my stay. The room had air conditioning, which was brilliant and kept me comfortable even on the hotter days.

The only small issue was the shower room – it hadn’t been cleaned properly, and when I used it, the water started backing up. I ended up clearing the drain myself. Apart from that, everything else was great. If there had been a microwave, it would have been absolutely perfect!

The price was very reasonable, and I was really grateful that the hotel kindly kept my luggage safe for me on check-out day.

Nearby, there’s a small supermarket and a few tasty fish and chip shops. I had really wanted to try the kebab shop just along the same street as the hotel, but unfortunately it seemed to be closed during my stay.

All in all, I really enjoyed my time here and would happily stay again the next time I visit the UK. Hopefully by then there’ll be a microwave too! Thank you very much.

Friends_and_family Family

10/10

Exceptional

17 Aug 2025

Anupameya

Perfect Spot

Excellent service, warm welcome. Plates and cutlery loaned for our takeaway from a local restaurant. Early check-in offered as rooms were ready. This really helped my octogenarian mother who'd had a long drive up to London. Wifi excellent access. Location superb for tube and buses and all the different food and drink venues. Everything was clean. One of our 2 rooms is beginning to show signs of wear and tear but I've no doubt it's on their list of renovations.

Friends_and_family Family

10/10

Exceptional

11 Aug 2025

Jamm

Softer pillows would be good but a very nice area and nice place to stay.

Leisure Family

10/10

Exceptional

07 Aug 2025

sarah

The location was excellent and the staff on the service desk were amazing and did all they could to make our stay easy

Leisure Family

8/10

Excellent

06 Aug 2025

Georgina

Location was perfect for us as we were staying for an event and it is also close to Heathrow which we were flying out from.
The hotel is definitely older, stained carpets and you could tell it needs a bit of TLC. Our room had a blind stuck on with velcro as I assume the original blind had been broken. But for the 2 nights we stayed, it was fine and would recommend to others for short stays. Just don't expect much.

Leisure Partner

6/10

Pleasant

23 Jul 2025

Ashlee

There was no one to greet at reception.
I got upgraded to a superking room but the bed was not superking.
There was also wood lice on the window sills and found some in one of the corners of the room.

Room was very spacious and so was the wet room but first time staying in a hotel that doesn’t provide shower gel

Business Self

10/10

Exceptional

18 Jul 2025

Empire

Almost feels like home.

Always a pleasure. Have stayed there 18 times and the hotel decor improves with every visit. Will come again.

Business

2/10

Poor

16 Jul 2025

Sofiane

Not too bad except the cleaning

Well located Hotel facing the tube station (Northfields). The room (number 5) is quite big and overall our stay was not bad. The only issue is with the two cleaners (two young men). They are not professional. They asked us to come back 20 minutes later to let them clean the room so we went out. When we came back the room was not done and they were nowhere to be found. They even lied to the receptionist who had to come over and send them a video to their manager to prove that the room has not been done. Needless to stay we spend another night in an uncleaned bedroom.

Partner

4/10

Poor

13 Jul 2025

Steven

Got the best room at this property, and the room just wasn’t great. Very squeaky and old floors. Hotel is very old and overall not great condition

Leisure Partner

10/10

Exceptional

11 Jul 2025

Melissa

Clean and convenient to transportation

Partner

6/10

Pleasant

10 Jul 2025

Emily

No air con. Party bath

Business

6/10

Pleasant

05 Jul 2025

Home

On arrival I was informed the aircon

Business

6/10

Pleasant

24 Jun 2025

Verified traveler

On the whole an adequate hotel good for the single night I had booked whilst working local.
Unfortunately, the ceiling by the window is damp/mouldy and the curtains mildew stained.

Business

6/10

Pleasant

23 Jun 2025

Stephen

Felt Hotel Misrepresented

Since the site specified a bar, restaurant and parking, it was a reasonable expectation that these would be available at the hotel. Parking was available nearby, but it is usual for hotels to have a bar and restaurant. Feel hotel was misrepresented itself. Could have chosen a cheaper hotel that did include these things.
Also found empty water bottle under the bed and unused postcards left in room from earlier guest.
Bed was comfortable and room was spacious.

Friends_and_family Family

4/10

Poor

22 Jun 2025

Nicky

The receptionist was very helpful and let us check-in half an hour earlier than check in time. When entering the room it was quite small but adequate. It was however very dirty, the walls in particular were very dirty with something disgusting (not sure what) stuck on one of the walls. The curtains were falling off the rail on one side. The bathroom was clean but had an eggy smell coming from the toilet! The duvet cover had a small black mark on it.

Friends_and_family Family

8/10

Excellent

07 Jun 2025

Charles

Hard to rate this place fairly - location great - opposite tube and S/c options and little supermarket within 2 minute walk - perfect - bathrooms are great, bedlinen lovely, towels large, soft and terrific HOWEVER, the common area carpets are seriously old, severely stained, surrounding woodwork is very dusty and clearly no one hooveres the corridors with the room doors open (underneath v dusty). If they replaced the carpet the place would be HUGELY improved bordering on fabulous (well, if they had triple glazing on the train track side of the building) the level of attention to detail to the bedding and bathrooms is 1000 times better than that given to the common areas. So, don't be put off by the old and very stained brown carpet - the rest is really good- though rooms on first floor not as nice as some higher up.

Partner

8/10

Excellent

02 Jun 2025

Monica

Very friendly manager, he will look after you when needed. The location was perfect for us, just 1 tube away to the airport and the city centre.

Leisure Partner

2/10

Poor

29 May 2025

Mathieu

Bathroom smelled like mildew for our two night stay. The entire hotel was woken up at 6:30am by a fire alarm malfunction. The hotel staff could not give a direct answer as to why the fire alarm kept sounding for close to an hour. They only ensure us that the fire alarm was malfunctioning, not reassurance on the staff verify floor by floor that no fire was actual present. Only that “someone was working on it”. Location of the hotel is great but staff and hotel condition was worse than expected.

Leisure Partner

8/10

Excellent

25 May 2025

CLARE

Good location opposite the tube station. Staff were lovely as was the food. Bathroom very small and our room was directly overlooking the train lines which were obviously noisey. Room very hot and a/c didn’t work.

Leisure Family

6/10

Pleasant

23 May 2025

Oraldi

No issues apert fr

Partner

8/10

Excellent

20 May 2025

Verified traveler

Not bad for the price and location

This is a type of hotel just for the place to crash. Nothing fancy but everything is working. Location is great as it’s next to a Picadilly Line station.

Self

2/10

Poor

14 May 2025

Ernest

Cleaning Staff need supervision

We have never been in a Best Western that was as poorly cleaned and maintained as this one.
Check in: told original Rm had problem put in Rm 109 for 1 night.
Wed Apr 30: Returned to hotel at 1900 to find Rm 112 had not been cleaned, cups & glasses taken to front desk requesting clean towels, glasses & cups. Asked if we put sign on door, there was no sign in our Rm. Sign delivered the next day.
Thur May 1: Fridge not wkg. Front desk & request get fridge fixed & request a meeting with manager. Told they would advise her.
Sat May 3: English breakfast tea bags not replaced
Sun May 4: To front desk for toilet paper - no extra roll left in Rm
Sat May 10: To front desk 1900 to get clean cups and glasses only dirty ones left in Rm
During rest of stay:
- only peppermint and green tea left
- Fridge requires reset at plug off and on
- Floors not vacumed,
- Baseboards not cleaned,
- Table tops sometimes cleaned
- Once in a while there is a bag in garbage bucket

The hallway and Rm carpets are stained and need deep cleaning.
The tiles on the floor in the bath Rm need cementing down and grouting in both of the Rm’s we stay in.
Stair case was not cleaned the first week we were there. There was a spiders nest in the corner of the 1st floor and a bandaid on the stair for the whole 1st week of our visit.
This is a great location right across from the Piccadilly line close to airport & downtown - But it needs some real work

Friends_and_family Family

8/10

Excellent

08 May 2025

Guy

Clean & Tidy, but poor curtains

Very clean room, great.

Curtains in a poor state - not fitted correctly... not attached at the walls, unable to be pulled together to blockout light - especially from the bright street lamp.

Self

10/10

Exceptional

01 May 2025

Derek

Nice little hotel

Good size clean rooms, great shower and comfortable bed. Great location to explore London. Will definitely book again.

Partner

10/10

Exceptional

25 Apr 2025

Verified traveler

Easter trip

The hotel is located opposite the tube entrance, easy to find and convenient for early morning flights. Very friendly and helpful staff. Comfortable bed, clean and coffee/tea making facilities. Access to restaurant in the house. Perfect location för Heathrow.

Self

8/10

Excellent

17 Apr 2025

Ant

Access to tube station was literally across a oedestruan crossing. Great fir central london and Wembley stadium

Leisure Family

10/10

Exceptional

16 Apr 2025

Corrina

Perfect location

It was very minimalist without any drawers/microwave/fridge but it was clean and serviced well. The breakfast was a full English breakfast with fruit, yogurt, bread, coffee and croissants. The servers were very efficient at cleaning tables and helping out.

Partner

8/10

Excellent

30 Mar 2025

PRINCE

The closeness of the property to the Northfields Station

Leisure Friends

8/10

Excellent

20 Mar 2025

Alan

Likes - Staff friendly and helpful. Close to transport. Continental breakfast good value. Comfy bed, clean and tidy. Several good cafes nearby.
Dislikes - The lead for the electric kettle on desk is not long enough to reach power outlet.

Leisure Partner

10/10

Exceptional

12 Mar 2025

MARTIN

Excellent from the minute we walked in.

Excellent from the minute we walked through the door. Reception was very good and always there to answer anything. Clean friendly and excellent location to go in to London on underground.

Partner

8/10

Excellent

23 Feb 2025

Rodney

Nice break

How stay was good , breakfast was ok

Partner

10/10

Exceptional

16 Feb 2025

Fathia

Great

Beautiful room, lovely service, the restaurant had halal options and the wings were amazing. Sulaiman tended to all our needs and was great. The hotel is right next to the tube station and bus stops so easy to get everywhere. The only thing is the aircon is max 26 degrees and kept turning off so was a bit cold during the night and our room was next to some train tracks so a little noisy but would definitely stay here again if I’m in west London.

Friends_and_family Family

10/10

Exceptional

13 Feb 2025

Alexandra

I originally booked in for one night. I staued for longer and went away for 2 weeks and checked in again. I stay in hotels all around the world and this is possibly my favorite. The staff are just absolutely fantastic, their warmth is contagipus. The rooms are also warm and extremely comfortable. Oof'ys restaurant, which is inside the hotel is really good and has dishes for every taste and you will not find a better restaurant for miles in any direction. It is right opposite the tube station which is a mere few stops to Heathrow. Parking is so easy of you are driving and I can not think of a better hotel in a dozen countries that offers the services and wonderful staf, food and rooms for the exeptional prices. I will not be staying anywhere else in london, as long as they have the rooms, which they are very helpful with. A dream hotel.

Business_and_leisure

4/10

Poor

09 Feb 2025

D

Not great

There was an issue finding my booking when we went to check in, when we eventually got into our room is was freezing cold and there was an issue with the heating. Breakfast was awful, as was the service in the restaurant. The overall condition of the hotel was pretty poor. I wouldn't choose to stay here again.

Partner

8/10

Excellent

09 Feb 2025

Verified traveler

Warda

Lovely stay, hotel was clean and staff were very helpful as I had a few things I needed help with throughout my stay. Particularly Sandeep and Sulaiman as they went the extra mile when I asked for help which I appreciate. Excellent customer service from these two.

Friends_and_family Family

10/10

Exceptional

06 Feb 2025

Jonathan

This is our second stay at the hotel which is ideally situated for both Heathrow airport and central london with excellent bus and tube connections. The hotel is clean and tidy and beds comfy. The staff are fabulous and go above and beyond to help with whatever questions you have. We ate at the adjoining restaurant Oofys again and Zico was brilliant, fast and friendly service and he makes the most amazing cocktails! Also thanks to Sandeep on reception for finding the ideal room for us. Looking forward to next stay!

Business Friends

10/10

Exceptional

02 Feb 2025

Marita

We wanted somewhere to stay that was not far from the airport as we had an early flight next morning. And was only 30min tube ride to the West End. Hotel was just opposite Northfields tube station so ideal and convenient for what we wanted to do. Only down side was the station has no escalators/lift, but only has one set of stairs to platform. All staff very friendly and helpful, restaurant looked nice but we did not sample the menu as we had a booking in the West End.

Leisure Partner

10/10

Exceptional

23 Jan 2025

Michelle

The staff are always warm, friendly, and welcoming. It is a short walk to the tube and there is also a bus stop nearby. It is conveniently situated between Heathrow and London via the tube. There are also several great restaurants close by.

Business_and_leisure Family

6/10

Pleasant

17 Jan 2025

Gaynor

Great lication but room exceptionaly cold

Great for location near a tube. Room was ok standard but very very cold. Also could hear outside noise

8/10

Excellent

16 Jan 2025

Alexandra

Nice price, wonderful staff.