Name: Kew Gardens Hotel
Address: 292 Sandycombe Road, Richmond Upon Thames, GB

6/10

Pleasant

10 Jul 2026

Melanie

Great location

Self

6/10

Pleasant

27 Jun 2026

Jack

The Location of the Pub was Perfect and the pub looked great (didn’t eat) . The room we stayed in and looking at the other reviews seems to be the same story, Tired, Dirty, lacking basics and need some investment.

Partner

10/10

Exceptional

18 Jun 2026

Merideth

Our group of 3 adults stayed in the family room and was happy with the hotel. The room and bathroom had plenty of space for the 3 of us. The sofa bed was a bit uncomfortable but for one night it was fine. The location of this hotel is great access for Kew gardens and Richmond area with such a nice area to walk around. The pub downstairs was lovely with great staff and delicious food. The street noise at night was a little loud on the first floor facing the street but didn’t bother us. Overall would recommend this hotel!

Family

2/10

Poor

15 Jun 2026

David

I know check in wasn’t until 2pm but it said reception was open from 10am.
We arrived at 11am wanting to drop our cases off but no one was there.
We went away for an hour and had a coffee and tried ringing the hotel but no one answered. We returned at 12.00 when the pub opened
This time we were met with someone and left our luggage.
We came back about 5pm and checked in.
Our room was on the top floor(4 flights) and I had to carry 2 heavy suitcases up 4 flights of narrow stairs as there was no lift. This was not mentioned in the hotel description.
First impressions were not good. The room was dated and run down.

We just dropped our bags in the room and went for something to eat before returning later that evening.

Then we saw the full extent of the room. The pictures on your site showed a nice bed with headboard and curtains at the window. We had no head board, the were dirty greasy marks in the wall above the pillows. The was a portable air conditioning unit at he bottom of the bed restricting access with ducting going out the window. One side of the bed didn’t have a bedside light. The bedside light the other side didn’t work.
In the shower room The toilet roll holder was coming off the wall. The light above the mirror was hanging by a wire and in a shower room was dangerous. Where I think it was suppose to be secured to the mirror shards of glass had come away and were shards in the basin. The shower head was loose and the shower looked like it needed a good clean.

Partner

10/10

Exceptional

14 Jun 2026

Brenda

Rooms were small, but adequate. Both sets of parents stopped in these rooms as they were there for our wedding. They found the rooms to be quite warm and my parents struggled to open the patio doors as the latch at the top was quite high up. The rest was ok.

Family

10/10

Exceptional

10 Jun 2026

Allan

It's an older hotel, but the staff are very friendly and helpful. Breakfast is great and the room was a good size. Location is brilliant for arriving by Tube and for visiting Kew Gardens. Dinner was also very tasty and good value.

Partner

2/10

Poor

05 Jun 2026

J Daniel

Slightly convenient location but rooms are definitely portrayed very different in the photos than reality. No good air flow, old fans provided that barely put out a puff of air, bathroom was musty and everything seemed worn down. The best was hard as a rock. Plenty of other nearby choices for stays that are actually cheaper/just as convenient.

Self

6/10

Pleasant

30 May 2026

Leanne

Staff were lovely and couldn’t do more to help. Food and pub downstairs fantastic. Delicious meal and fab breakfast in the morning.

Was quite disappointed in the quality of the room. Paint and wallpaper peeling from the ceiling. Tv only had basic channels. The bathroom had a lot of black mould in the bath which for a 4 star hotel I was very disappointed in.

Friends_and_family Friends

2/10

Poor

25 May 2026

TONI

Where to start, it was like an episode of Fawlty Towers…
Concrete pillows, no hotel staff to talk to, no air con or suitable fans for the room, no cold water apart from out of the bathroom sink, no working tv, plugs on the opposite side of the room so you had to plug your phone in by the door, mouldy and dated bathroom, dated decor throughout.
This hotel only had location on its side but this did not make up for the shocking experience. I would never come back nor would I recommend to anyone!!!

Partner

8/10

Excellent

24 May 2026

Joanne

Great hotel, wonderful pub with fantastic food both at dinner time and breakfast. Really good location, spacious family room. Highly recommend.

Friends_and_family Family

10/10

Exceptional

17 May 2026

Steven

We stayed at several hotels in England and this was one of our favorites. It didn’t have an elevator but the young man (I wish I knew his name) was SO helpful, carrying our bags upstairs for us, answering questions. We were able to keep our luggage there the day we checked out while we went downtown (and the young man carried them up to and from the third floor for us!). The food at the restaurant was good and the staff very friendly. It was close to the train station which was convenient.

Partner

10/10

Exceptional

17 May 2026

Cheryl

Clean modern room. Very comfy bed and pillows. A lovely stay.

Self

8/10

Excellent

10 May 2026

Timothy

Great location, helpful staff. However when we arrived it was closed for a private function (wedding that evening) and we couldn’t find anyone to let us in. Solved in the end of course. A bit surprised by how many steps we had to climb to get to our room.

Partner

10/10

Exceptional

07 May 2026

Christopher

The hotel was in a great area. I probably wouldn’t do the breakfast there again though

Partner

8/10

Excellent

07 May 2026

Katherine

The staff were very friendly and helpful. The food was very nice- particularly breakfast which was freshly cooked. The room was a bit tired but clean and the shower was very nice. It was quiet and in a really good location to visit Kew Gardens which were an easy 10 minute walk away. I felt the stay was very good value for money.

Family

10/10

Exceptional

10 Apr 2026

Gail

We like to stay in properties that reflect the ambience of the country we are in. This hotel was once a home in this neighborhood close to the center of town. Our room was ready for us and clean. The friendly staff was helpful and answered our questions patiently. They also helped us with our luggage. The bar which I’d call a pub served all meals. We had no complaints.

Partner

10/10

Exceptional

10 Apr 2026

Sophie

I really enjoyed staying here.
The room was big, the bed was so comfortable.
1 minute from Kew Gardens tube, fabulous location.
I would stay here again definitely.
The bathroom was great( if your a larger person, the bathroom might be a bit of a struggle)
There is a coffee machine, but coffee sachets in the room would be appreciated.
In summary great hotel, comfy bed, great location, quiet and friendly staff.
Just stairs up to room ( so if you have trouble walking up stairs, maybe not for you)
The room has a bit of wear and tear but on the whole , great value for money 😀

Self

10/10

Exceptional

01 Apr 2026

Graham

Stayed for the England game me and my grandson. Staff were very helpful went over and above to help us. Well recommended

Friends_and_family Family

10/10

Exceptional

11 Mar 2026

christopher

Great breakfast

8/10

Excellent

10 Mar 2026

Jodie

Room was clean and spacious. Bathroom could do with a little tlc and water temperature in shower wasn’t great.
Breakfast and service was excellent and overall feel is welcoming.

Self

6/10

Pleasant

08 Mar 2026

Clare

Pull out bed wasn’t made up, instructions given as to how to do it - disappointing. Towel rail in bathroom boiling hot and very noisy. One tea bag in room booked for 3.
Good value, great location but finishing touches could be improved.

6/10

Pleasant

01 Mar 2026

Nina

Staff were friendly and welcoming. Room was a little outdated. Carpet was old and so were the curtains. Bathroom had mold stains on the ceiling and tiles and sink were stained. Could do with an upgrade.

Family_with_children

10/10

Exceptional

28 Feb 2026

Anna

Very friendly staff, lovely pub with games to play !!

Friends_and_family Friends

10/10

Exceptional

26 Feb 2026

Robert

The room was clean. Spacious enough, Nice amenities. Decent restaurant downstairs. If you order fried eggs for breakfast, ask the waiter to tell the chef to use real butter to fry the eggs.

Self

8/10

Excellent

17 Feb 2026

Jon

Great service, very clean room, excellent breakfast

Self

10/10

Exceptional

05 Feb 2026

Sharon

Love this hotel. The rooms are spacious, the staff are amazing and the food is great! Thank you Joe, you’re a star!
We’ll be back!

Leisure Partner

10/10

Exceptional

22 Dec 2025

Kendra

Lovely room, friendly staff, excellent location

Friends_and_family Friends

10/10

Exceptional

16 Dec 2025

Andrew

Great location and service was excellent.

Leisure Partner

6/10

Pleasant

28 Nov 2025

Richard

The room is very tired and the noise of the ventilation is constant and noticeable.
I think it's unfair to advertise this as a hotel as, it's just basic accommodation above a pub.
Staff were fine, but nothing outstanding.

10/10

Exceptional

26 Nov 2025

L

People super friendly

Business

10/10

Exceptional

09 Nov 2025

Allan

Great location for the rugby. Rooms were clean, tidy, and warm and bathrooms had decent showers and hot water. The bar and restaurant are great and very reasonable priced. Will be using again
Thanks

Self

8/10

Excellent

16 Oct 2025

Miss Mary

Comfortable bed, spacious room, the room was cool and drafty as they had a humidifier in the room which had gaps as it reached outside the room via the window which was odd. Staff are very nice, food was hot and tasty in the bar/ restaurant.

4/10

Poor

08 Oct 2025

Anne

Very disappointed with one of the rooms I booked! Very small, poorly decorated. Small Shower with nowhere to put toiletries etc. Staff not particularly helpful. No one on Reception!

Friends_and_family Family

10/10

Exceptional

28 Sep 2025

Aaron

Everything was great, other than the coffee provided in the room.

Partner

10/10

Exceptional

20 Sep 2025

Jane

It was the perfect base from which to explore Kew and visit Kew Gardens. It is only a few minutes walk to the train and underground station which offers easy access to and from London.
The staff are all lovely and really helpful.
I couldn't ask for more! Thank you

10/10

Exceptional

13 Sep 2025

Dan

Great location for Kew, we had a lovely stay.

Partner

4/10

Poor

08 Sep 2025

Donald

No welcome forthcoming here.

On arrival at the hotel we received a less than welcoming welcome. The receptionist asked us to wait before letting us get to the reception and was gone for a good while.
We were told our room would be on the third floor. No lift available. We climbed to the attic room via a last staircase which was dangerous as the stair treads are shaped from wide to nearly nothing.
We are a couple aged 82 and 84. The receptionist was quite impolite and referred to us as \"old people\".

Partner

6/10

Pleasant

15 Aug 2025

Natasha

The hotel room was nice/okay. However the building got extremely hot, which made it difficult to sleep through the night. AC definitely needed.

Leisure Partner

2/10

Poor

14 Aug 2025

VALERIE

Not up to expectation

After one dreadful night, we checked out and moved to The Premier Inn. There was damp in one of our rooms. The air conditioning unit was held together with sellotape and pumped hot air into the room making it unbearable to sleep at 33 degrees. I was offered a fan, bur as there were no electrical outlets, that was a ridiculous solution. The stair carpets were threadbare. The decor shabby. One room at the front of the building had double doors to a small balcony that could not accommodate the portable air conditioner and banged open and shut all night. It was the dreadful.

Friends_and_family Friends

6/10

Pleasant

11 Aug 2025

linda

The en-suite
Silicone around the shower was mouldy, there was no proper exraction fan in there and the aircon unit in the bedroom was freestanding talking up a large proportion of the room and was extremely noisy during use. Room didnt feel it had been properly cleaned and there's no lift so we had to struggle getting our suitcases up 7 flights of stairs.

There was no lift

Leisure Partner

8/10

Excellent

14 Jul 2025

Maria

Nice place, good breakfast, nice room. Only drawback with an old property: no lift, and the window/curtains were in need of repair. But it didn't bother us.

Friends_and_family Friends

8/10

Excellent

12 Jul 2025

Verified traveler

Good-ish

Room was mostly fine. We stayed during a heatwave. Portable AC was brought in when we arrived, but taken out while we were out touristing. Staff can be a little hard to figure out who works at the pub and who works for the inn. So, getting service can be strange. Richmond was nice with nice shops and parks. Parking was relatively easy, just pay attention to the signs along the streets. Not bad, but I don't think we'd stay here again.

10/10

Exceptional

11 Jul 2025

Verified traveler

Perfect Location

Great stay and location was perfect for Kew the Music! Food was really good. Rooms were a bit dated and could use a refresh, although the bathroom was really nice with the added touch of toiletries.
Staff very friendly.

Partner

4/10

Poor

10 Jul 2025

Roseanna

The room was dirty. Cracked cups. Windows old and rotten and couldn’t close. One window cracked. Hole in the bathroom door. Foreign objects in the bed so I slept on the towels. No air conditioning only a noisy fan. Plastic hose on that was broken. Curtains ripped and wouldn’t close properly. Coffee and tea offered in keep warm jugs at breakfast . No decaf. Plastic glasses for juice. I couldn’t order egg on toast I had to have salmon egg and toast. I had to ask for hot water to make my own decaf tea. I will not stay again. I was expecting more for a superior room and £160. Plus 12 pounds for the salmon breakfast

6/10

Pleasant

05 Jul 2025

Verified traveler

Run down for the price

The check in was slow, I asked at the bar three times before someone came to check us in. They did help me try and find a room with a shower but unfortunately it was only bath tubs available. The room was spacious but run down. There was no air con and the window didn’t open much. There was a fan. The bathroom was small and looked unfinished. It all needs some renovating for the cost they charge.

Partner

10/10

Exceptional

22 Jun 2025

Lauren

Lovely pub with a convenient side entrance to get up to the rooms at any hour. Our room was all fine, with the air con much appreciated.

10/10

Exceptional

07 Jun 2025

Peter

Everyone on staff is sweet and smiley! Very accommodating and welcoming. The breakfasts are cooked in the pub kitchen upon ordering, not continental-style. They make espresso drinks too! The room was quiet and cozy. I will return.

Business

6/10

Pleasant

07 Jun 2025

M-B

We got room 21 which was at the very top of narrow stairs. Economy room that didn’t lived up to the photos on the website. If you are senior you wouldn’t like to clime those stairs. No area for opening suitcases unless you used the bed and a tiny bathroom. The prize of the room was far above acceptable.
Restaurant and bar are cozy.

Partner

8/10

Excellent

30 May 2025

Erik

This is an old fashioned hotel atop a restaurant. It’s nothing fancy but if Kew Gardens is on your list and you have limited time it might be a good choice.

Staff was super nice. Be aware that there is no elevator.

Leisure Self

8/10

Excellent

18 May 2025

Ruth

Kew

Friendly helpful staff room a little tired but for a one night stay no problem
Good amenities in room iron ironing board and excellent fan

Partner

10/10

Exceptional

07 May 2025

Leigh

Loved it and highly recommended

Really enjoyed it. The bar and burger were lovely and the service was exceptional.

The room was lovely and I slept like a baby which is not normal for me. Nice location and really nice place.

Business

10/10

Exceptional

13 Mar 2025

Oliver

Would come back again

Great stay at Kew Gardens. For the price the room and location are fantastic - was a great bonus to have the pub underneath when arriving after a long day

Partner

6/10

Pleasant

10 Feb 2025

Richard

5.25 slice of toast

Breakfast expensive and they kept adding on \"little\" extras. eg: Five pounds for a slice of toast?

Business Self

6/10

Pleasant

05 Jan 2025

Verified traveler

Location great especially for Kew Gardens

All of the staff we met were all absolultey wonderful. Really helpful, friendly and offered great customer service. They made our stay pleasant. The quality of the breakfast was first class and the Breakfst team went out of their way to make it a great expereince. Sadly the offer was limited ie no fruit, yogurt or cereals, however the quality made up for that. Sadly the room we were given was really disapointing especailly after reading so many glowing reports tiny, cramped and nowhere to sit . The bathroom was really small and the sink was just about adequate. We had tried quite a few times to message the hotel and also call them prior to our vist (which we had booked way back in August) but no body answered. This did not bode well. As ther is no reception as such we did not have an opportuity to ask anyone about changing the room. The room was adequate, and quiet which was good. There was a bus stop right in fornt of the hotle which was ideal as we were using public transport. The location was excellent fo our needs. Just very disappointed with the room. A big thank yu though to every single member of the staff team that we met, without them we would have been a bit grumpy!

Partner

10/10

Exceptional

24 Dec 2024

Amanda

Come for the rooms, stay for the staff

Hotel was nice, staff made it excellent! Everyone so friendly and courteous. The area is really a fantastic little village area and it was so pleasant to walk around, even at night by myself. Felt completely safe. Also super close to Kew Gardens so makes it convenient. Food was delicious, didn't try any drinks.

Self

8/10

Excellent

11 Dec 2024

Matthew

Not bad for a london hotel but it is just rooms above a pub. A nice place to stay if you are visiting Kew Gardens. However, the room we stayed in had a single glazed window with very poor seals. So the room was cold alll night and the wind whistled through the window and rattled it. In addition the bed was incredibly hard (not just a firm mattress) and the sink in the bathroom was leaking.
Look, it was fine: clean and reasonably priced and did us for a night but sometimes i think you wouldn't get away with this stuff outside London.

8/10

Excellent

05 Dec 2024

Gail

Kew Gardens great Christmas lights

Leisure Family

10/10

Exceptional

18 Nov 2024

Chris

We were in room 18 at the top and the pillows were like folded up towels. Other than that was good.

Partner

8/10

Excellent

17 Nov 2024

Elizabeth

Very good location for Kew Gardens. A very popular pub so expect a bit of noise until closing time. Public transport access really good. Will be staying again. Staff helpful.

Leisure Friends

10/10

Exceptional

08 Nov 2024

Joan

Kew Gardens Hotel

Lovely , clean ,& comfortable. Service excellent. 10 minute walk to Kew Gardens . Shops very near . 5 minute walk to / from Kew Station . Would use again.

Friends_and_family Friends

10/10

Exceptional

07 Nov 2024

Beatrice

Great location . Slightly expensive

Business_and_leisure Self

10/10

Exceptional

01 Nov 2024

Heidi

Great Kew Hotel

Great hotel in a wonderful location in Kew with easy access to other locations in London. Beautiful accommodations and would highly recommend.

Self

8/10

Excellent

22 Oct 2024

Rene

Great location with easy access to transit. Room was spacious with a comfortable King bed. Neighborhood was quiet and has a number of restaurants within walking distance.

Leisure Partner

10/10

Exceptional

21 Oct 2024

Jessica

A lovely stay in a perfect location

It was a lovely, clean room with a few charming period pieces (the desk was even a modified old Singer table sewing machine) and all the necessary comforts. I appreciated that the windows opened a bit, the curtains were blackout, and there were plenty of pillows. There location cannot be beat - easy walk to the train station, conveniences, and Kew Gardens.

Partner

8/10

Excellent

20 Oct 2024

Larry

Stairs to upper level very hard to climb with suitcase, no lift on property.

Leisure Family

10/10

Exceptional

16 Oct 2024

Freda

Brilliant and great location

Friends_and_family Friends

8/10

Excellent

10 Oct 2024

Michelle

Close to Kew Gardens. No lifts.

Leisure Partner

10/10

Exceptional

08 Oct 2024

Cheryl

Close to train. Nice location.
Hotel has lots of character. Nice, clean room. Comfy bed.
Great staff!

Leisure Partner

8/10

Excellent

05 Oct 2024

Danielle

Cute, traditional hotel.

Kew gardens hotel was easy to check into. The staff was friendly and helpful. The bar/diner on the ground floor was easy going with good food. We really liked our stay here.

Friends_and_family Family

10/10

Exceptional

29 Sep 2024

Louise

A nice place to stay close to beautiful Kew Gardens. Staff was friendly and the restaurant provides fine meals. Thank you to Henry, Christina and team for your warm hospitality.

Leisure Partner

4/10

Poor

12 Sep 2024

Mrs Elizabeth

room was in desperate need of upgrading and on direct flight path for Heathrow airport which meant less sleep as planes very frequent
Pub nice & food very good but would definitely not stay again & way overpriced for poor standard of room. Complained re maintenance issues but staff member disinterested . Neither does it warrant the review score

Leisure Partner

6/10

Pleasant

09 Sep 2024

Gladys

It had safe surrondings and love the walk to the train and Kew gardes with market near.

Leisure Partner

10/10

Exceptional

06 Sep 2024

Suwit

Old English charm but high standard in room and amenities. Very functional room. Love it.

Leisure Self

4/10

Poor

01 Sep 2024

Michael

The room was tiny as were the beds …. Hardly had room for two suitcases …. The ac unit was in effective and overall stay was not enjoyable.

Leisure Friends

10/10

Exceptional

01 Sep 2024

BRIAN

Perfect for Kew Gardens

Lovely big room, perfect for Kew Gardens.

Partner

8/10

Excellent

24 Aug 2024

Irene

Great location to visit Kew Gardens. We spent a few days walking about the local parks. Felt like a lovely, safe and friendly neighbourhood and Kew Gardens station is a five minute walk.

Leisure Partner

10/10

Exceptional

23 Aug 2024

Jenny

The staff couldn't do enough for us. Our room was small but fine for our needs. Food good with excellent service.

Leisure Partner

8/10

Excellent

04 Aug 2024

Frances

Stayed here a few times, we like the location near to Kew Gardens Tube station. Good value for money. Can be very hot in the rooms in summer with limited AC but fans are provided. Staff are friendly and helpful.

10/10

Exceptional

02 Aug 2024

Zubair

Practical and convenient location

Great location to Kew gardens. Room functional. Staff were great and very helpful. For the location, the price was excellent.

Partner

6/10

Pleasant

17 Jul 2024

PHILIP

Nothing special but ideally placed

It’s okay, nothing lavish about the place but it’s ideally positioned a couple of hundred yards from the train station and about quarter of a mile from Kew Gardens. So if you’re attending something late at Kew and travelling in by train it’s a perfect place to stay the night

Friends_and_family Friends

10/10

Exceptional

06 Jul 2024

Andrew

Great spot if visiting Kew

Lovely hotel convenient to National Archives and Kew Gardens, good food in restaurant and good places to eat nearby. Rooms small but clean, nice mattress (a rarity in UK hotels that are not incredibly expense).

Business

8/10

Excellent

03 Jul 2024

Denise

Quaint hotel very close to Kew Gdns

It was just right for our needs, a one night stay so we could go to Kew Gdns and Hampton Court. Clean, good beds, good bathroom. Staff were super helpful and helped us with our several pieces of luggage up the stairs. Had a good restaurant at the front. Had a lovely stay!

4/10

Poor

26 Jun 2024

Stewart

Poor

Needs major improving spending on it carpets thread bear on stairs, no shelves for bathroom equipment,food average,7 sets of stairs to top attic room not for the over 60,s very hot room even taking into account temp at the time ,fan a waste of time, should be highlighted on booking as wouldn't have booked, al in all left one night early paid for 2.

Partner

8/10

Excellent

24 Jun 2024

Jayne

Very friendly and accommodating

Room was perfectly adequate, a little warm as it was at top with no air con but staff were very friendly and accommodating and offered a good full English breakfast, although It may be nice to have a continental option. Well placed hotel for Kew station

Partner

8/10

Excellent

13 Jun 2024

ryan

It was a decent stay. I was only there one night, so I didn't need much. The room was clean but over all average.

Leisure Self

6/10

Pleasant

01 Jun 2024

Trish

Staff were very helpful and friendly. Hotel is close to shops and tube station.

10/10

Exceptional

31 May 2024

Robert

Great place. Great location right by the amazing Botanical Gardens! Above an absolutely beautiful pub.

Partner

10/10

Exceptional

31 May 2024

Antony

Very friendly helpful staff. We had breakfast and it was excellent, served by a cheerful member of staff. We were allowed to store our luggage at the hotel after checkout time while we walked around.

Leisure Partner

10/10

Exceptional

28 May 2024

Chris

3&2

3 night 2 different rooms as I had to extend my stay.
Staff all lovely, rooms were clean and secure.
Very quiet location from a traffic perspective and very near the tube station

Business

2/10

Poor

17 May 2024

Zohreh

The room had willow bug… had no paint , As I complained one of the staff came killed one of the bugs and said it’s fine…. I already killed it!!!!

Business Self

10/10

Exceptional

10 May 2024

Leslie

The hotel is older but still really nice. The location is great for Kew gardens and some really special restaurants and bars.

Leisure Partner

10/10

Exceptional

30 Apr 2024

Lisa

Nice place to stay and eat!

Cute, quaint hotel with large, comfortable rooms. Pub was excellent! Service and food were great. Within walking to Kew Gardens and very close to metro which made getting to Heathrow easy when we left.

Partner

8/10

Excellent

10 Apr 2024

Robert

Kew Garden Hotel

The room was comfortable but could do with some modernisation. That said it was clean & presented well. I would suggest the bathroom would benefit from a shelf to place your toilet bag etc

Business

8/10

Excellent

03 Apr 2024

Kiera

Cute hotel with a great restaurant/bar in the lobby. Nice location.

Leisure Self

8/10

Excellent

24 Mar 2024

Linda

Give it a minute…Kew Gardens Hotel grows on you! People were lovely, food was good, drinks were nice.

Leisure Friends

8/10

Excellent

27 Feb 2024

Jonathan

Excellent value, recommended.

Hotel was very pleasant, comfortable and spacious rooms, clean bathrooms and friendly check-in.

Business

10/10

Exceptional

21 Feb 2024

Jing

Close to Kew Gardens and the tube station. Good restaurants nearby.

Leisure Family

10/10

Exceptional

20 Feb 2024

Arthur

You’re a stones throw from Kew Gardens Station and half that to Kew gardens itself. Nice Room, great staff, it’s a Pub hotel with bar and good food.

Leisure Partner

4/10

Poor

13 Feb 2024

SIMON

Give it a miss

Pretty poor - dirty, badly maintained. The weekend staff were classically lacking in much sense of customer service. Although the manager I met on Monday morning was great. I realize this is a \"budget\" place but you can offer budget and still be clean and pleasant!

Self

10/10

Exceptional

12 Feb 2024

gareth

Nice clean hotel and great location for the England v Wales six nations match

Partner