Name: Harbour Hotel Richmond
Address: 152-158 Richmond Hill, Richmond, GB

10/10

Exceptional

04 Aug 2026

Jacqueline

Beautiful hotel, lovely room

8/10

Excellent

03 Aug 2026

Steve

A nice stay. Room upgrade wasnt in place, was given a very dingy basement room whihc we asked to change. Restaurant evening food wasnt as great. Beakfast was good,if expensive and not included in the room rate. Neighbours and thgeir dog were very loud until 4am. Spa very nice.

10/10

Exceptional

29 Jul 2026

anna

Just returned from a night stay at the Harbour Hotel. Staff really helpful throughout my stay. I was personally showed around the hotel and the direction of my room by a lovely lady on the desk sorry I didn’t get her name. My room was spotlessly clean, very comfortable bed and nice big bathroom. There were robes and slippers in the room and everything you’d need for a comfortable stay. I visited the pool and spa area, I especially enjoyed the outdoor spa area lovely little courtyard and really helped that the sun was shining. Would recommend the hotel and definitely stay again!

10/10

Exceptional

13 Jul 2026

Daniel

Great stay; they looked after us very well, the room was lovely, and we enjoyed the swimming pool and jacuzzi access.

Partner

8/10

Excellent

12 Jul 2026

Sam

It’s an old property that needs TLC.
It was disappointing to discover that a lot of the hotel was being used for a private party during the weekend and the restaurant, garden and bar were not accessible.

Partner

10/10

Exceptional

11 Jul 2026

Steve

Fantastic Hotel really enjoyed my stay lovely restaurant and garden area

10/10

Exceptional

10 Jul 2026

Inara

Lovely hotel , excellent spa (wish we have woken up earlier to use it for longer ) , rooms nice and romantic. The only comment our bathroom sinks clearly were blocked could have been maintained better . Other then that we definitley planning to come back x

Partner

6/10

Pleasant

08 Jul 2026

Joanna

The service in the restaurant was very slow and we got the wrong dish delivered

Family_with_children

2/10

Poor

07 Jul 2026

Chris

We arrived and were informed that we had been upgraded. I expect that's just something reception have been told to inform their guests, in order to make them believe they're getting something better than they had paid for. The room was 'fine' but on the basis the window faced a wall, there was very little light. This brings me on to the electrical fault. The table lamps worked, but the main ceiling lights didn't. There was clearly an fault because the TV came on, and then it went off, and on, and off, sometimes as a middle of the night surprise! I eventually managed to unplug it. I informed reception in the morning before we left for the day. We knew we would be back late, so were assured that the electrical fault would be rectified by the time we returned. Unfortunately we experienced the same issues on our second evening. Fortunately we'd be checking out the next morning. The best I could hope for was a cuppa before we left, but the cups from the previous day hadn't been cleaned or replaced. I'm not too self-important to wash up, but it's not what I would usually expect as a hotel guest. Reception made sympathetic noises in the morning, and offered a small disproportionate gesture of goodwill. I will be escalating with more senior management who I hope will respond more appropriately.

Partner

4/10

Poor

06 Jul 2026

Paul

Sink blocked on arrival, cleanliness average at best , no explanation of facilities, decided against second night

Partner

10/10

Exceptional

05 Jul 2026

Maya

Beautifully decorated in great location. Staff could not have been more helpful. Breakfast fantastic

Partner

10/10

Exceptional

05 Jul 2026

Suzannah

Really good quality hotel and very friendly staff

Partner

10/10

Exceptional

16 Jun 2026

Gary

Have previously stayed at the Harbour Hotel Christchurch and have always hada lovely time. This time we did a short one night stopover at the Richmond property having visited Kew Garden fo our wedding anniversary. Hotel staff were delightful even presnting us with a small cake in hono of our anniversary. My wife loved the spa and the whole experience was super.

Partner

2/10

Poor

14 Jun 2026

Mark

Very disappointed, extremely noisy with bottle bins being emptied at 423 am would never go back

Friends_and_family Family

10/10

Exceptional

12 Jun 2026

Lisa

Cosy double in the basement was actually quite large and came with a dressing area and huge ensuite. Also plenty of natural light. Comfy bed. Robes provided for visits to the pool/spa. Fantastic location. Negatives were the appalling TV reception and constant whiffy drain smell in the bathroom.

Partner

10/10

Exceptional

08 Jun 2026

Antony

Housekeeping bit slow on a couple of days after requesting room be made up when we was out for 6 hours

Partner

6/10

Pleasant

23 May 2026

Mr I

Not up to usual Harbour Hotel standards. Good size room, Food in bar was long delayed, gin provided free of charge but tonic was charged for unlike other Harbour Hotels. Breakfast very good. Bugs crawling around the bathroom. . Reception mixed. Young man was very good but the staff later in the day were not very helpful. .

10/10

Exceptional

14 May 2026

Deb

Great hotel in the perfect location to visit richmond

Partner

8/10

Excellent

11 May 2026

Jo

Very happy with the hotel. It is our second visit and love it.
The only feedback I would give is that the breakfast buffet felt like it had been out for a while and therefore wasn't so appetising.
Additionally the room still wasn't cleaned by 4pm and why they did it they did a very basi job. My friends room had the wet towels picked off from the floor and hung up rather than changing. They took our towels but didn't replace them. The bin hadn't been emptied and the bed wasn't made. Felt like a job half done.
Reception staff were exceptiona.

Friends_and_family Friends

10/10

Exceptional

04 May 2026

Emilia

The hotel and spa were lovely, would definitely recommend! Great location to walk into town too.

Partner

10/10

Exceptional

03 May 2026

maxine

Lovely hotel, next to Richmond park. Great staff. A minor maintenance issue with the room was immediately fixed despite the fact it was a bank holiday weekend. Friendly, efficient welcome, Tasty fresh breakfast buffet in lovely space, comfortable bed and good shower. Huge range of excellent pub, cafe and restaurant options nearby. Beautiful walks in Richmond park or along the river in both directions.

Friends

10/10

Exceptional

30 Apr 2026

Grant

Superb hotel for a visit to Richmond. Great location on the hill just a few minutes walk to the park or into the town.
The spa was ideal for a relaxing afternoon, restaurant had a good menu and very modern, comfy rooms.
Will definitely return.

Partner

6/10

Pleasant

27 Apr 2026

Gillian

The room was far too hot and stuffy, the window was locked and we were unable to open it. The breakfast, £12.50 extra for continental breakfast was lacking in choice, one choice of cheese and bread. One small pot of coffee that quickly went cold.

Friends_and_family Family

10/10

Exceptional

26 Apr 2026

Valentina

Good value, everything was great.

10/10

Exceptional

21 Apr 2026

Ash

Love the spa and rooms

Self

6/10

Pleasant

21 Apr 2026

nathan

Lovely location, great hotel.

Only disappointing things, were The room wasn’t ready for when we got there - travelling with a 10 month old - this wasn’t ideal.

Nor was there a travel cot provided.

But was a lovely hotel in a great location.

Friends_and_family Family

6/10

Pleasant

20 Apr 2026

Lisa

Iharbour spa was my go to hotel its location is perfect for exploring Richmond but this time the house keeping was not good at all.

I had booked 3 rooms for 6 ladies and whilst the refreshments were replenished the rooms were not cleaned.

I realise that they are unable to make beds when there are items on them (not all of them had items on) but not to bring fresh towels and clean or switch out dirty cups and glasses for us was very disappointing.

Friends_and_family Friends

10/10

Exceptional

04 Apr 2026

Meliza

Great stay

10/10

Exceptional

04 Apr 2026

Tom

This hotel is wonderful. I’d had a really long day working so was tired but the hotel made everything better. Check in was great, my room was comfortable and had everything I needed. And also things I didnt like a mini bar etc.

I went to the spa to relax and the steam room was really hot, the outside jacuzzi’s were bubbly and the right temperature and the pool a great size.

When I went to dinner I was warmly greeted and told I could do some work in the bar whilst I looked at the menu. The menu was varied and I found it hard to choose. The wine list was excellent.

I slept like a baby and used the well equipped gym in the morning.

My only slight gripe is the Wi-Fi is poor, I had to hotspot from my phone but no biggy.

I’ll definitely be back - thanks for a great stay.

Business Self

10/10

Exceptional

02 Apr 2026

Stephanie

Welcoming atmosphere. Spacious clean room. Very comfortable. Lovely spa

Partner

6/10

Pleasant

30 Mar 2026

Alex

Nice hotel let down by organisational issues. Staff friendly and hard working but at this price point expecting better. Coffee took half an hour to arrive at breakfast. Bagel not toasted and raw at lunch. Breakfast trays with food on them still in corridors at 6 pm in evening. Room was not serviced, when came back to my room at 5 pm staff was on the phone in the bathroom having not yet started the room service. Water stopped working in room in the morning. The bonus is though the rooms are expensive restaurant and bar are reasonably priced. Could be a nice hotel but management needs a refresh

6/10

Pleasant

29 Mar 2026

Fiona

Despite looking very stylish from afar up close the property let little tweaks of cleanliness dirty floors, cobwebs fingerprints on windows and glasses. We had a good stay however for the price and for its reputation we expected a little bit more attention to detail when it comes to the upkeep of the property. Also we stayed for two nights and didn’t get our room serviced once and had to ask on multiple occasions to bring clean towels the food in the gate was amazing again however lacked in the service that you would expect we would stay here again for its convenience and overall the hotel is very nicely designed however didn’t give the wow factor as we expected unfortunately.
We also used the Spa which again needed some attention to the cleanliness the changing rooms had dirty floors and the staff whilst lovely were clearly inexperienced the garden of the Spa redeemed the property

Partner

10/10

Exceptional

25 Mar 2026

Lee

The gym was great. Loved the restaurant

Self

10/10

Exceptional

20 Mar 2026

Mason

The spa with the sauna and steam room with the jacuzzi outside was very relaxing

Partner

6/10

Pleasant

14 Mar 2026

Chris

Nice room and clean pool and spa facilities.

I've stayed here a few times, and unfortunately the main issue continues to be the staff. Aside from the restaurant manager, the service feels consistently cold and unwelcoming.

On my most recent visit there were four staff members behind the spa reception desk and not one of them acknowledged me when I entered. The restaurant service was also extremely slow.

The reception staff are the same, including the manager, who I believe is an Asian woman. Even though I’ve stayed here multiple times and know my way around, there was no courteous welcome, no information offered, and not even a simple \"enjoy your stay.\"

In the end, I couldn't be bothered to deal with the cold service, so I skipped breakfast at the hotel and went elsewhere instead!

Self

6/10

Pleasant

12 Mar 2026

Gillian

The room I had felt cramped with king size bed and had poor lighting. nice bathroom
Uninspiring menus
Pool looked inviting but I just had a massage on the spa

Self

10/10

Exceptional

12 Mar 2026

Lesley

The room looked and felt luxurious. Samsung TV worked well. The WiFi was good .
Very comfortable bed ( I really need to know what the mattress was ) Easy to use coffee machine . Enjoyed the swimming pool, steam room and outside jacuzzi. The sauna was a bit small. Good changing rooms .

Self

6/10

Pleasant

09 Mar 2026

Katie

The room was absolutely lovely, but I felt nearly all the members of staff were not as attentive as I had hoped for (apart from a very chatty bar man), the food took over an hour for the main course and I felt it was expensive for what it was. The non alcoholic cocktails were not good at all and I noticed other tables were waiting ages for food/drinks etc. The relaxation room was very nice and overall spa facilities were lovely.

Friends

4/10

Poor

08 Mar 2026

Robin

The hotel was grubby. We had to move from our first room as there was a horrible smell of drains

8/10

Excellent

05 Mar 2026

Karen

Room needed a little attention. Brocken lights and missing itemsz

10/10

Exceptional

02 Mar 2026

HaEun

Lovely hotel with a great spa - will be returning!

Partner

2/10

Poor

17 Feb 2026

Orhan

Staff issues across the board:
1. I left dirty towels in the floor and found them folded back on my bed….
2. Front desk staff told me I could get my breakfast delivered to my room in the evening as I had a 5am departure, when ordered it the front desk manager said they cannot as she didn’t want to as their evening chefs to cook eggs which is a morning dish…
3. On my on site breakfast, I asked about the ingredients of a meal and told only eggs on a toast. It came with lots of ham between the toast and the egg…. They should be more ttentive while explicitly asked for an ingredient not consumed for many reasons

Self

2/10

Poor

17 Feb 2026

Jack

I recently stayed at Harbour Hotels Richmond, and the experience was extremely disappointing — particularly in comparison to Harbour Hotel Southampton, which is on a completely different level in terms of standards and service.

The room was not properly cleaned, which is a basic expectation at any hotel charging premium prices. It immediately felt neglected and poorly managed. The TV was also not functioning properly, suggesting a lack of maintenance and attention to detail.

Breakfast was genuinely poor — low quality, badly presented, and nowhere near what you would expect from a hotel positioning itself as upscale. It felt more like a budget offering than a premium experience.

Noise was a constant issue. There was ongoing banging and disturbance from neighbouring rooms, making it difficult to relax or sleep. Either soundproofing is inadequate, or noise complaints are not taken seriously — neither reflects well on management.

The most concerning aspect, however, was the staff. When issues were raised, they appeared poorly trained and lacked the knowledge or confidence to deal with basic concerns professionally. There was a clear absence of organisation and customer care.

To then charge £35 for just one extra hour of late checkout feels excessive and out of touch, particularly given the already underwhelming experience.

Overall, this stay fell far below the standards set by other Harbour Hotels and does not reflect the premium image the brand promotes. I would not return

Partner

10/10

Exceptional

16 Feb 2026

Brenda

Clean and beautiful spa 5* from me

Friends_and_family Friends

2/10

Poor

31 Jan 2026

Ike

The worst hotel I have stayed at. I left to book another hotel within 3 hours of checking in. My stay was meant to be restful, slow & relaxing but due to how fully booked they were & the knock on effect that has on the amnetities they offer, plus being in a freezing room with poor heating & given a broken heater. I quickly realised this wouldn't be what I hoped for.

What confirmed that I am better off losing my money than remaining her, was when I raised my issues with the manager and was told & I quote: \"I have a negative attitude\" for raising the issues that I was experiencing AND issues I had also seen others had raised about this hotel - to her.

It was incredibly offensive as I had been to other members of staff 3x before speaking to her, trying to find resolutions to my issues.

Luckily it was only 2hrs into check in so I hadn't packed or been able to use the already well busy spa area at 5pm. Wouldn't advise. You can find the same amenities at other places & the hotel I booked to move to was MILES better in customer service & at a better pricepoint.

Self

8/10

Excellent

26 Jan 2026

Morgane

Noisy room, could hear people upstairs, room was also cold and not enough water. Team were friendly though. It would be good if the towels could all be in the bathroom so we did not need to search for them.

Leisure Partner

8/10

Excellent

24 Jan 2026

Holly

Spa & rooms are great, restaurant not so much

Leisure Partner

10/10

Exceptional

21 Jan 2026

Deb

Fantastic stay

Partner

10/10

Exceptional

13 Jan 2026

Mary

Overall an excellent stay.
Great location and very helpful staff.
Would definitely stay again.
We were upgraded to a larger room which was lovely and much appreciated.

Leisure Family

6/10

Pleasant

06 Jan 2026

NICOLA

H

4/10

Poor

04 Jan 2026

Christiane

Not a luxurious stay at all. One of the reviews compared the hotel to a Travelodge and maybe that is a good comparison. The hotel needs a complete refurb & reorganisation to be a well run hotel.
Would not stay again or recommend.

Partner

10/10

Exceptional

04 Jan 2026

Martin

Amazing stay as per usual. Love it here. Comfortable beds, great spa. Thank you team!

10/10

Exceptional

29 Dec 2025

Lorrainr

Welcoming reception, room was clean. Facilities were brilliant. Everywhere very clean.

Partner

10/10

Exceptional

26 Dec 2025

Martin

Friendly and helpful staff, great location. However, car park is a rip off, additional service charge added.

Partner

10/10

Exceptional

18 Dec 2025

M Catherine

Clean, spacious, great facilities. Friendly welcoming staff

Business

10/10

Exceptional

16 Dec 2025

Anthony

Receptionist excellent and friendly professional service.

10/10

Exceptional

14 Dec 2025

Martin

Clean room

2/10

Poor

07 Dec 2025

Olivia

Not helpful - parking unclear no vat receipt provided

Business

10/10

Exceptional

23 Nov 2025

Lisa

Excellent hotel. Definitely lodging again.

Leisure Partner

10/10

Exceptional

18 Nov 2025

Ashley

My most favourite hotel in the UK. Beautiful rooms, amazing spa facilities and the food is delicious! We regularly stay here!

Partner

10/10

Exceptional

13 Nov 2025

Dominic

Superb

10/10

Exceptional

12 Nov 2025

Gary

Lovely room in great hotel.Spa was really good.

Partner

8/10

Excellent

10 Nov 2025

Chris

Most of the staff seemed like they wasn’t happy to be there but all in all a really good stay and amazing spa facilities!

8/10

Excellent

20 Oct 2025

Murray

The property and facilities are excellent as is the location. The food and service is very slow and very expensive. Breakfast is extremely good, evening meals less so.

Leisure Partner

10/10

Exceptional

09 Oct 2025

Marcus

One of my favorite hotels I’ve stayed in. It was an old house turned into a really cool hotel. The neighborhood was amazing like the feel of a country side

Partner

10/10

Exceptional

08 Oct 2025

Lee

We loved everything about it

Friends_and_family Family

10/10

Exceptional

20 Sep 2025

Ruth

We had a room that felt like it was away from everyone and was huge. We loved the free gin and tonic and use of the spa. Yhe dpa itself was glorious.The bathroom was great and the shower was brilliant. The beds were comfy and all the amenities were fantatstic. Staff were friendly ans helpful. We have stayed at harbour hotels before and are trying a different place next time.

Friends_and_family Friends

10/10

Exceptional

26 Aug 2025

Kelly

nice hotel

Leisure Friends

10/10

Exceptional

22 Aug 2025

William

Everything was just great. We slso booked another room for family visiting and the staff were very accomodating. And where else would you get a spot of gin in a decanter in your room.

Leisure Family_with_children

10/10

Exceptional

19 Aug 2025

William

We met family at the hotel and made use of the pool, dining, and bar. Everything was just fine. The staff was friendly and helpful. The food was good. There were also a couple of pubs nearby that were typical.

Leisure Family_with_children

8/10

Excellent

18 Aug 2025

Joe

Decent

10/10

Exceptional

17 Aug 2025

Julie

Lovely hotel, fab staff, all was lovely and even got an upgrade! Very comfortable room. Great spa area, was lovely to sit in the hot tub outside in the sunshine. Nice swimming pool. Perfect location on Richmond Hill next to the park. Was my second time staying with Harbour Hotels, will definitely be back!

Leisure Self

8/10

Excellent

13 Aug 2025

Nicole

beautiful area and greta day spa. Fantastic gym

Business_and_leisure Partner

8/10

Excellent

11 Aug 2025

Meliza

Perfect romantic escape

We’ve stayed here three times in under three months—it’s our go-to place to relax.

The only thing missing is a little recognition for returning guests. A small gesture to acknowledge that would make it feel even more special. Also cleaning could be a bit more thorough.

Partner

10/10

Exceptional

10 Aug 2025

Iain

Richmond stunner

lovely hotel up on the hill within walking distance of Richmond and the Tube - nice hotel - lovely bar and outdoor area

Partner

10/10

Exceptional

08 Aug 2025

Nick

Great location. Great hotel and really enjoyable stay.

Business

8/10

Excellent

04 Aug 2025

Sophie

Lovely hotel, comfortable, good breakfast.
Gorgeous spa and pool.

Parking very expensive for 1 night!! Which was very disappointing when we left.

Partner

10/10

Exceptional

27 Jul 2025

Kelly

Lovely stay at the Richmond Harbour Hotel

Very comfortable bed & Pillows, nice staff, Great bar, very pretty rooms

Friends_and_family Friends

10/10

Exceptional

21 Jul 2025

Sharif

I just wanted to extend a sincere thank you to all the staff for making this such a special experience for both me and my wife. The thoughtful touch of the rose petals on the bed and the handwritten note really was the icing on the cake.

I'm not usually the best at planning romantic gestures, but everything about the stay — from the room setup to the spa — really impressed my wife and gave us the perfect chance to unwind from our hectic schedules.

The spa was fantastic, and the entire team was warm, welcoming, and professional throughout.

We truly appreciated the attention to detail and hospitality, and we’ll definitely be back!

Leisure Partner

8/10

Excellent

18 Jul 2025

Kathleen

Impressive hotel

We had an overnight stay at this hotel and checkin was very good with the receptionist escorting us to our room. The whole hotel is a maze of corridors and steps everywhere - really difficult to find our way around. Our superior bedroom was in the basement and dark in the middle of the day. The room and bathroom were high standard with plenty of storage and a minibar, but I disliked the darkness. The spa leisure centre was very popular. Staff service first class.

Partner

10/10

Exceptional

14 Jul 2025

Tim

Best place to go after a Proposal

The stay was just after I had proposed to my partner and the hotel went above and beyond; upgrading our bedroom, our Spa Treatment and being genuinely excited for our day; it really made the entire weekend magical. Could not recommend enough.

Partner

10/10

Exceptional

12 Jul 2025

Verified traveler

Great stay, air con working hard on a heatwave weekend. Pool nice but not enough space for beds by pool. Lovely spa!

Partner

8/10

Excellent

12 Jul 2025

Vicky

One night stay

We spent one night here following the Garage Classical concert at Kew the Music.
We stayed in a superior room and it was spacious with a comfortable bed and clean bathroom. We had air con but we didn’t feel the benefit of it.
Breakfast was freshly made with a good selection of cereals etc for the continental option.
Staff were friendly and helpful when you asked a question.
The hotel is walking distance to the centre of Richmond with stunning views from the hill.

Partner

6/10

Pleasant

08 Jul 2025

Claire

Reception staff were quite rude and unaccomodating

8/10

Excellent

29 Jun 2025

Charlotte

This is a great little hotel, very unique. The spa facilities are fantastic, especially the outdoor hot tubs. We enjoyed a lovely stay here and were given a complimentary upgrade which was a nice surprise. What wasn’t such a nice surprise was the extortionate car parking cost. If you are a resident at the hotel parking should be free. Staff were friendly and very accommodating. Would definitely recommend.

Leisure Partner

6/10

Pleasant

23 Jun 2025

mrs anna

lovely property but did look somewhat different to pictures. Check in was a little late and there was an issue with breakfast but was sorted. Only thing is, there have lots of guests using the spa but no even near enough seating or loungers for guests so some were sitting on the floor as it was so busy and myself and husband couldnt relax together as there was no seating. I did ask for further loungers but they didnt get back to me.

Leisure Partner

4/10

Poor

16 Jun 2025

Thomas

I’ll keep it short for you - 1. Room was given to us in the most awful condition , the lack of ac ment we couldn’t sleep on the hottest day. Would have been better if the window didn’t open up into the hotel. 2. Staff during the weekend could frankly not care less and are rude and abhorrent.
3. The room we had to be moved to was okay.
4. The spa is actually nice.
5. Food/staff at restaurant are awful.

Leisure Family

4/10

Poor

15 Jun 2025

Andrew

Hotel is great location but failed to live up to expectations. I rarely bother with a poor review but in this case i think it's worth it. The hotel was failing in basic things. Service in the bar/restaurant was at if the staff were on a 24 hour shift. On the three occasions we attended it was hard to get service after repeated attempts. Our rooms A/C was broken and they had provided an ineffective fan, we resorted to leaving the bedroom door open. On checkout they have the perusing in front of me a discount because he had complained about the A/C in his room. I explained i had the same problem and they said i should have complained at the time and gave me no discount. The guy before me laughed at this and just pat me in the back. Goes to show, if you don't kick up a fuss you don't get what you deserve i guess.

Leisure Partner

10/10

Exceptional

13 Jun 2025

Verified traveler

Way beyond expectations!

The hotel design and decor is simply gorgeous. Every staff member was wonderfully friendly. I wasn't expecting the spa area to be so lovely! Outdoor space is great, as well as indoor relaxation room. One of the cleanest spa/pool areas I've ever come across! We didn’t try the food so can't comment on that. But would highly recommend to anyone wanting a relaxing break

10/10

Exceptional

11 Jun 2025

Stacey

Was an amazing hotel. Bathroom could have done with a little TLC otherwise perfect stay.

Partner

10/10

Exceptional

07 Jun 2025

TC

Really lovely rooms. Amazing comfortable bed. Really easy check in and out

Partner

8/10

Excellent

07 Jun 2025

Andrew

The staff are really lovely and so nice, I would give them a 5/5 on service. However, they were not overly good at their jobs, many tables left dirty at dinner, our pre-ordered room service breakfast didn't arrive before we needed to check out, no one answered the phone at the front desk etc. But everyone was super nice which is why service got a 3.

The hotel is super cute, looks nice, very well done! We came for the spa and that was amazing, also sitting out on the terrace on a gorgeous evening was lovely, such a nice experience.

Overall we had a great time and will be back!

Partner

8/10

Excellent

05 Jun 2025

Melissa

The hotel was conveniently located near the Kew Gardens (grabbed a bus which was so easy). They first put me in a room that was extremely hot and had no working AC (top floor which was already hot). No way I could sleep sweating so thankfully they put me in another room where the AC worked perfectly. I don't know how they couldn't know that it wasn't working which I found frustrating since maneuvering around this hotel isn't easy. The staff was very accommodating and friendly.

10/10

Exceptional

01 Jun 2025

Mary Bernadine

Perfectly positioned for a relaxing few days in Richmond for Mother’s Day.
Boutique individuality with oodles of luxury features.
The staff were welcoming and friendly and responsive, quickly resolved a small issue.
Can’t wait to visit again!

Leisure Family

10/10

Exceptional

01 Jun 2025

Ryan

As ever quiet with quality.

Business Self

10/10

Exceptional

31 May 2025

Mya

Excellent property so close to Richmond Park! The staff were incredible, I was well taken care of. Make sure to get a massage and take advantage of the spa amenities!

Leisure Self

6/10

Pleasant

31 May 2025

william

Lovely hotel. Great check in team
Disappointed in car parking which you have to pay for, we waited 45 minutes from a cooked breakfast (when it wasn’t busy) and no croissants or pain au chocolate were left (10am Saturday so not too late) and you have to pay to use pool facilities on day of check out (which I’ve never had in any other hotel)

Leisure Partner

8/10

Excellent

29 May 2025

Paul

Good stay overall

Business

6/10

Pleasant

28 May 2025

william

Hotel was fine clean and comfortable
Avoid restaurant food not great prawn cocktail terrible
steak with chips and a little green salad
chef should visit harbour Christchurch to see how food should be served

Partner

10/10

Exceptional

27 May 2025

Simon

Very good, and the best value for this quality of hotel in Richmond, 30 second from the park, just under 10 mins into Richmond

Friends_and_family Family