Name: Warren House
Address: Warren Road, Kingston Upon Thames, KT2 7HY, GB

2/10

Poor

22 Jul 2026

Elaine

If I could give this hotel a zero rating I would. I booked 10 months ago via Hotels.com. The week of my two night reservation I once again received confirmation and a welcome email. I called to make dinner reservations for our stay. It was my birthday and wedding anniversary and I had carefully selected this beautiful manor hotel, which was close to Wimbledon, where we would be watching the tennis. Five hours after receiving my welcome email I received another email saying they had relocated us to another hotel. It was not nearly comparable and much further away from Wimbledon. When I called the manager he could give me no reason why we had been bumped to another hotel. Whilst they did comp this less than mediocre hotel we stayed in we had occurred additional expenses to get to and from Wimbledon. This was supposed to be a very special celebration and left us with an awful and disappointing stay to say the least!! As an overseas visitor to your country I cannot believe you would treat customers like this. Absolutely disgusting!!

4/10

Poor

20 Jul 2026

Zoo

Have to clean room properly

Family_with_children

10/10

Exceptional

19 Jul 2026

Hollie

Booked for a stay whilst at wimbledon. Could not fault it. Easy free parking, lovely room, beautiful grounds, walkable to Richmond park and an easy uber ride to Wimbledon.

Partner

6/10

Pleasant

13 Jul 2026

Natalie

Staff were fantastic. Disappointed pool was not available and we were not told before arrival. That was the main reason we booked this hotel.

Partner

10/10

Exceptional

13 Jul 2026

Adam

Great hotel in good location. Pool facilities were not in use

Partner

10/10

Exceptional

08 Jul 2026

Christopher

The swimming pool was out of use, which was a shame, but I think we were aware of this at the time of booking

10/10

Exceptional

07 Jul 2026

Martha del Carmen Benitez

Great, traditional, English property surrounded by green areas. Located in a safe neighborhood, easily accessible by public transit if needed, close to Kingston downtown for restaurants and pubs.
The staff was very helpful, the room was clean, and breakfast was convenient and tasty. I would definitely go back

Self

10/10

Exceptional

05 Jul 2026

Grace

The Warren House is a beautiful property. The staff is extremely polite and helpful, however they seemed understaffed. The hotel seems to be going through some changes. The dining room was closed, dinner was served in the breakfast area. High tea in the garden was 5 star. Would stay again.

Partner

8/10

Excellent

02 Jul 2026

James

Impressive old building with lovely grounds.Interior needs some refurbishment and the dining options were limited but would stay again.

Partner

10/10

Exceptional

01 Jul 2026

Adam

What a wonderful place. There were a couple of things that disappointed us (pool closed, refrigerator broken), but the staff was so accommodating and friendly that they made it okay.

Friends_and_family Family

4/10

Poor

30 Jun 2026

Kelly

The water was cold so I had to have a cold shower. The room smelt musty and old. Check-in was slow and not very client focused.

Self

6/10

Pleasant

23 Jun 2026

Dawn

Our stay at Warren House was during a very hot spell. We were assured that our room would have air conditioning however, when we got there it wasn’t working.
We asked for it to be fixed and staff moved us to a really small room while this was being done.
We were assured it was fixed the next day and moved back but it wasn’t. Thankfully we had a fan.
Apart from this, we enjoyed our stay, the staff were lovely, very attentive and always smiling.
Breakfast room was too small to accommodate us on the Saturday morning, we had to eat in the bar area which isn’t ideal due to the height of the table and size of the breakfast plates!
Warren house is a lovely place with beautiful gardens but it could do with some TLC and general upgrade

Partner

10/10

Exceptional

22 Jun 2026

Setareh Blue

Wonderfully relaxing, great food, amazing staff.

10/10

Exceptional

22 Jun 2026

Daria

Absolutely loved staying here and the staff was so helpful especially helping us getting taxis! Thank you all for being so accommodating and supportive to me and my family.

Family_with_children

10/10

Exceptional

14 Jun 2026

Vishal

A Lovely hotel and a beautiful part of south west London. Breakfast was spot on and happy to go back again

10/10

Exceptional

09 Jun 2026

Melika

Very nice and cozy hotel. I'm glad we stayed here.

Family

10/10

Exceptional

23 May 2026

Fernanda

Clean room, friendly staff, very good breakfast

Business

10/10

Exceptional

10 May 2026

andrew

All the staff were very friendly helpful and professional

Partner

10/10

Exceptional

10 May 2026

Lise

The staff were very friendly and helpful. The hotel was beautiful and the breakfast was just what we needed.

Family_with_children

6/10

Pleasant

04 May 2026

Ryan

The staff were very welcoming. The pool was very cloudy which was a bit concerning. The shower was blocked which caused it to flood the bathroom. We asked for it to be fixed, but the soaked towels were not replaced which was a little disappointing. The restaurant menu was not quite what we expected and we found it a bit limited, but our food was tasty and very nicely cooked and presented. Breakfast was good, the eggs to order and fresh orange juice were a highlight.

Friends_and_family Family

10/10

Exceptional

02 May 2026

Timothy

A.unique atmosphere and setting. Great staff who were super friendly. Loved being so close to the Royal Park. Will be back!

Partner

8/10

Excellent

27 Apr 2026

Tanya

staff amazing. rooms clean. parking safe. location quiet. breakfast good but some slightly disappointing elements - stale hash browns and croissants - rest all beautifully cooked.

Partner

6/10

Pleasant

19 Apr 2026

Mark

Our triple adult room had no hot water. Reported to reception, promised 2 doubles but that night only given one, so one of our party had to stay in room with no hot water. Asked to speak to manager next day who moved us to an apartment for our last night with hot water.,

Friends_and_family Family

8/10

Excellent

15 Apr 2026

Amanda

Comfortable, super clean room. Friendly staff.
Relaxing vibe in bar area. Plenty of free parking. Great location near Richmond Park. I’m not sure if the hotel have bikes to hire but if they did, a ride in the park and along the Thames would be nice.

Friends_and_family Friends

10/10

Exceptional

10 Apr 2026

Nicholas

Lovely hotel nestled in a very quiet location right next to Richmond Park, with easy access to Isabella plantation. We really enjoyed our stay here, very friendly staff, excellent breakfast, comfortable rooms in good condition with recently renovated bathrooms. Only small comment is regarding the poolside changing rooms which are really in need or renovating.

Family_with_children

10/10

Exceptional

06 Apr 2026

Lisa

Perfect place to visit London about 20 min walk to station . Property so lovely food and drink amazing with quiet pool although people say cold was 27 degrees which is the norm as I am a regular swimmer. Staff were so helpful and our room was perfect

Friends_and_family Family

8/10

Excellent

04 Apr 2026

Paul

We arrived and had an excellent check in experience. The room was nice and spotlessly clean. It’s really close to Richmond Park where we had a lovely walk and spotted some dear. The only slight negative was despite the aircon being on lowest setting the room was quite room. Other wise a perfect stay

Partner

6/10

Pleasant

03 Apr 2026

Emma

Beautiful location - spotted a fox and a badger on the drive up the private road to the hotel.
The room itself was very small. The aircon vent in the ceiling had lots of dust and debris dangling from it
The phone in the

10/10

Exceptional

31 Mar 2026

Tamarin

Loveliest staff, very helpful, amazing food, beautiful rooms, gorgeous property

Self

4/10

Poor

27 Mar 2026

Jean-Pierre

Don’t stay here. This property is definitely not 4 star. Three star at best. From the outside it looks very much the country house hotel and promises so much that it just doesn’t deliver. Once through the entrance doors that feel good from the outside evaporates. It cries out for refurbishing; is tired and run down with worn out stained carpets and poor decor. The gym and pool changing areas were worse than municipal baths and the pool itself rather drab. We felt it safer for our health not to use it. The bar and restaurant were uninspiring and not somewhere you’d wish to spend much time. The restaurant menu had limited choices of a couple of Indian main courses or basic pub fayre. The food was bland but at least palatable. Breakfast was not worth the extra charge. The only fresh fruit was watermelon and pineapple or the oranges being used to make juice. Cold and hot buffet choices were limited and some of the food looked like it had been there for days. Our room on the first floor was on the route to the pool and gym. The corridor had an overpowering smell of chlorine which thankfully at least didn’t invade the bedroom. The room was small and although the decor was okay the wardrobe and cupboard doors looked about 50 years old and tatty. Tv was limited to freeview with no internet options or ability to cast. Shower was not hot only warm. Complained but nothing done about it. Suspect thermostat was turned down to save money. Staff at least were pleasant if not very helpful.

Partner

10/10

Exceptional

25 Mar 2026

Usman

Amazing quite location with nature all around

8/10

Excellent

24 Mar 2026

IAN

Staff were very welcoming and the food was lovely such lovely grounds

Partner

10/10

Exceptional

23 Mar 2026

Peter

The standard double room was very comfortable and the bathroom / shower was superb. The heating in the room seemed to be
malfunctioning, but helpful and attentive staff were able to provide an electric fan heater.

10/10

Exceptional

01 Mar 2026

Radhika

Comfortable beds and fantastic breakfast

Friends_and_family Family

10/10

Exceptional

01 Mar 2026

Aaron

This is the second time we have stayed at Warren House and again all the staff were friendly, attentive and professional.
We had a relaxing evening in the bar and enjoyed a nice meal from the bar menu.
The room was spotless, very comfortable and had everything we needed.
The breakfast was perfect with plenty of choice's available.
We would definitely come back again!

Partner

6/10

Pleasant

14 Feb 2026

Darren

Ok

Partner

10/10

Exceptional

08 Feb 2026

Sophie

The staff make this hotel - they were helpful and could not do enough to make our stay pleasurable.

Partner

10/10

Exceptional

26 Jan 2026

David

The room was spotless and the bed and pillows of a good standard.
The bathroom was beautifuly fitted and food excellent with a free bottle of wine .

Leisure Self

10/10

Exceptional

26 Jan 2026

Cristina

All goo

10/10

Exceptional

07 Jan 2026

Michael

Excellent staff especially in the restaurant during dinner service and during breakfast service. Warm comfy room.

Self

10/10

Exceptional

06 Jan 2026

robert

Great room and a nice upgrade. Lovely service highly recommend

Partner

10/10

Exceptional

03 Jan 2026

Emma

This hotel is wonderful. We stayed for our wedding anniversary and it was exceptional.
The room was beautifully decorated and had excellent amenities.
The hotel is beautiful, it’s well maintained and in the process of sone restoration which was so discrete you couldn’t even hear it.
The dining room is lovely, the menu is not extensive but everything is done well which more than makes up for it. The bar is also fantastic and the signature cocktails are all worth a try!
Breakfast is extensive, beautifully presented and freshly cooked to order. The range is fantastic for the price.
Do also visit Richmond Park as it is stunning.
Every member of staff was polite, helpful and friendly. They really are an asset to the business. Thank you for such an incredible stay.

Partner

10/10

Exceptional

29 Dec 2025

Gordon

Very helpful and friendly staff. Great value stay.

Partner

10/10

Exceptional

27 Dec 2025

Martyn

Yes, the staff were excellent and we thoroughly enjoyed our stay

Leisure Partner

10/10

Exceptional

26 Dec 2025

Alan

Staff couldn't do enough for us. Loved it .

10/10

Exceptional

24 Dec 2025

Denys

The room was clean and comfortable, the staff were friendly and attentive throughout, and the amenities were well-maintained and thoughtfully provided. Overall, everything was well organised and contributed to a very pleasant and relaxing experience.

6/10

Pleasant

24 Dec 2025

Emma

Great room and friendliness of the staff. We enjoyed a swim in the pool which was lovely and warm.
I was disappointed by the food. Our fondue vegetables were overcooked and soggy, which you shouldn't expect for the price. And the selection wasn't very good.
We also agreed that the disabled toilet which was the one nearest to the bar was not of a good standard and a bit grotty. Unsightly elements such as the large pedal bin for paper towels and general condition of woodwork and fittings.

Friends_and_family Friends

10/10

Exceptional

11 Dec 2025

Tom

From the moment I walked in I was greeted by a friendly, welcoming smile and that continued throughout my stay.
Dinner was lovely and as soon as my drink was empty someone was in hand to get me another one.
My room was clean and comfortable.
Enjoyed my stay!

Business

10/10

Exceptional

08 Dec 2025

Cassandra

We didn't dine here but the menu looked good. The bar had a great selection and the drinks were good. There is a bus stop at the end of the street so easy to get around. We loved our room. It was very spacious. If you have troubles with stairs be sure to ask for a ground floor room as there isn't an elevator. One of the reasons we booked here is because it said there was a pool, but the pool wasn't open and the staff was clueless about it. Kept saying maybe tomorrow.

Leisure Family_with_children

6/10

Pleasant

08 Dec 2025

Faith

Breakfast cold and poor selection. Looked like it had been left out too long. Poorly organised layout. No

Friends_and_family Family

6/10

Pleasant

06 Dec 2025

Patricia

I was in room 17 it had a view of the roof and the bins storage area.

Partner

2/10

Poor

01 Dec 2025

Ian

This Hotel was sild to this new company in 2020, bdfore then it won several awards, snd since won nothing for a good reason.
Checked into our accessable friendly rokm which was up a large grand staircase, down a few strps then up a few wigh only q rokm further away.
The rok. Initially looked nice until you notice the sink was full of facual hair ghe the previous occupant, the shower was dirty, the bed sheets gad dirty narks on(atleast 6)the kettle you'd not touch unless you've had all your jabs!
The so called leisure facilities were not open, upon asking several staff ghe reasons were all different.
Upon checkout i was then asked why i was in that particular room instead if an accessible one, to which she was as baffled as i was because so said all of those type of rooms were empty.
Breakfast was reasonable, very cheap ingredients, 1 sausage, 1 tiny piece of very crispy inedible bacon.
Staff apart from the receptionist on checkout were either rude or uninterested.
Shuch a shame as the building itself could be beautiful again.
Location is good, with easy access into London from Norbiton into Waterloo
My advice is to find another Hotel as ghus will keep going down hill I'm afraid and wouldn't want anyone else to fall for the beautiful building over service

Partner

4/10

Poor

16 Nov 2025

Samuel

Amazing building but the grounds and house all need a lot of work. Room was tied and had mould in the shower. Floors weren’t cleaned/hoovered.

Door to the cottage was constantly open. Front door to the room had no drop seal on the door and windows were all really shabby condition.

Breakfast room was so hot, food was nice but no oat milk for coffee.

Not worth the cost of the nights stay.

Leisure Friends

10/10

Exceptional

14 Nov 2025

Mahdi

Limited selection on display but good that you can order omelettes etc

Friends_and_family Family

10/10

Exceptional

11 Nov 2025

Melissa

Staff on reception and in the bar area were very attentive. Room was spacious and clean.

Business Self

8/10

Excellent

09 Nov 2025

Neil

Comfortable room and good breakfast

Leisure Partner

8/10

Excellent

09 Nov 2025

Nell

Courteous staff

Business_and_leisure Family_with_children

10/10

Exceptional

05 Nov 2025

Paul

All the staff were fantastic. Couldn’t have been more helpful. Even to the point I didn’t once pick up my wine bottle. Everytime the glass was nearly empty someone appeared and topped it up. It’s the little things that’s make it special.

Business

4/10

Poor

31 Oct 2025

Simon

A very average 2 star hotel in my opinion.

Staff were friendly.

Bedroom was clean and comfortable, but very outdated. The hotel could definitely do with a spruce up, very outdated and in need of some tlc.

Breakfast was okay, very bland.

We did use the pool which was a little worse of ware and didn’t look very clean.

I personally wouldn’t stay here again.

Friends_and_family Family

10/10

Exceptional

28 Oct 2025

Jennifer

Great room, clean and spacious. Helpful front desk. All around wonderful time

10/10

Exceptional

20 Oct 2025

Heather

The staff was AMAZING!!! I highly recommend it!

Business_and_leisure Self

4/10

Poor

19 Oct 2025

Alistair

Unfortunately it didn’t live up to expectations.
The photos looked very special but all in all it was a bit underwhelming. The garden needs a lot of upkeep and the room (38) was small and not very well furnished. The AC was confusing so a little note to how to set it wouldn’t go a miss.
The kettle and coffee machine are tucked away under a shelf, when the kettle is boiling the hot steam is dangerously close to the rest of the items. I don’t believe the fridge was very cold but to be fair we didn’t need to use it.
The staff were pleasant but we were shown to a table in the bar area at breakfast, no one attended to us until we advised breakfast was served in a room around the corner.
The dinner menu was limited and I felt the food wasn’t of great quality or value. Adding a Pea Shoot to a dish doesn’t make it gourmet!
With a bit of TLC and some investment I’m sure it could be amazing.
I don’t think we are likely to stay again I’m afraid

Leisure Partner

10/10

Exceptional

19 Oct 2025

Sarah

Picturesque Hotel

Our second visit to Warren House and very enjoyable. We were in a standard room this time which was comfortable but bathroom was quite small and the shower is over a bath so less roomy and easy to use than a walk-in shower.

The location is very picturesque and you feel as if you’re in the middle of a country estate.

The staff are extremely friendly and helpful. A special thank you to Gabriella on reception who is always very welcoming and accommodating. We will be back again Im sure

Partner

10/10

Exceptional

18 Oct 2025

Winston

Great staff

10/10

Exceptional

14 Oct 2025

Nicky

Excellent stay. Friendly staff. Highly recommend

Partner

10/10

Exceptional

13 Oct 2025

James

Great parking, facilities and staff

Business

6/10

Pleasant

13 Oct 2025

Anne

There were no robes to go to pool , piano in hall playing and music in bar both playing at same time ,no benches in men’s changing room to sit or put stuff down

8/10

Excellent

12 Oct 2025

Andrew

Clean and comfortable. Friendly and helpful staff. Very convenient and easily accessed.

Leisure Partner

8/10

Excellent

11 Oct 2025

lilika

I bought an overnight getaway for my parents at Warren House, to treat them to a relaxing evening as they’ve gone through a challenging time taking care of my elderly grandmother.

Their stay was very good, they really loved their room and they said the staff were extremely friendly and their room was stunning.

The breakfast was also very nice, but unfortunately I couldn’t give 5 stars as their dinner was a complete let-down.

My parents are not picky, nor do they ever have high expectations, but my mother said she ordered butter chicken as her main, and she said what was served to her could only be described as dog food in soup. She said the chicken was diced in little cubes in a very runny sauce and the rice was not cooked enough and still hard. They let the staff know and to their credit they were refunded their mains.

I just wanted this night to be perfect, so to know they didn’t have a great dining experience on the one night they could have off was a bit disheartening. Maybe this is something for management to investigate, as everything else was top tier, including the breakfast service! If a menu item is not service worthy, perhaps it’s best to take it off the menu for one night than to serve substandard food.

I would still give the hotel 4* as everything else was faultless and delivered what was promised.

Leisure

6/10

Pleasant

08 Oct 2025

Jennie

Decent hotel for the price would consider staying again if price was the same. Pool and gym have been newly rennovated but other areas showing signs of wear. Restaurant service was very slow.

Friends_and_family Family

10/10

Exceptional

04 Oct 2025

Venesha

.

6/10

Pleasant

03 Oct 2025

Victoria

Terrible smell in our room but bed was comfy. Decor in hotel was old and worn and the lack of elevator meant having to carry our luggage up lots of stairs. Felt uncomfortable during breakfast due to one member of staff standing at entrance to breakfast area and watching folk eat. Would not stay again

Leisure Partner

8/10

Excellent

02 Oct 2025

Victoria

Great hotel/staff - lacked a little common decency

Building was beautiful, atmosphere was relaxing and staff were very polite and helpful, especially in the bar and restaurant.
Unfortunately we did stumble across quite a bad issue at the hotel. The hotel was booked as a little getaway for myself and my daughter - to celebrate her getting good exam results. The plan was to find somewhere that had a pool as we enjoy swimming a lot. The gym was a bonus as my daughter enjoys working out. Sadly, the pool was not an enjoyable experience. I would usually swim for at least 2 hours or more but I had to get out after 45 minutes. Upon getting in the pool it was bath water temperature and uncomfortably hot. I usually like the water to be a little refreshing (not cold but certainly not bath water temperature). After 30 minutes I started coughing and sneezing and gradually my throat started burning. I believe the heat of the pool, lack of adequate ventilation and potentially unsafe chemical levels resulted in me being extremely poorly that night. I do suffer with asthma so this did not help. I thought the symptoms I was having would subside but they persisted through the night and I didn't raise my dissatisfaction until the next morning upon checking out. The receptionist apologised and said they had someone coming to fix the issues. When we left the building they were telling the truth as there was a pool specialist van outside the hotel. Looking back I believe they should have offered a partial refund as causing someone illness is severe

Friends_and_family Family

8/10

Excellent

30 Sep 2025

Igor

The otherwise excellent stay and service (thank you for accommodating an early check-in!) was spoiled by an absolutely awful in-room dining, worst I've ever had. My complaint about the food fell on deaf ears, I was not offered any deduction for its cost. Shame really as otherwise everything was great.

Partner

10/10

Exceptional

29 Sep 2025

Thomas

Really enjoyed our 2-night stay although, going to the rugby at Twickenham meant we didn’t spend a huge amount of time at the hotel.

However, our experience of the hotel was fantastic - lovely room, superb friendly staff and an excellent breakfast. As it is ultimately a Victorian hotel, it is a little tired and the walls are thin, but none of this cast any sort of shadow on our stay.

Would highly recommend, every member of staff couldn’t do enough to help.

Leisure Family_with_children

10/10

Exceptional

28 Sep 2025

Dolores

Historical elegant property with excellent service

I’m very luxurious property in a very quiet street. The breakfast was delicious and the service at this hotel is far superior to most.

Friends_and_family Family

10/10

Exceptional

28 Sep 2025

Cherie

Standard room was lovely. Great shower & bathroom. Staff friendly. Good great.

Leisure Partner

4/10

Poor

22 Sep 2025

Karen

Not a cheap hotel
A wedding venue where guests are an afterthought
No lift
Dirty mattress cover blood spots and hairs
Brown stain on towel
Chair full of dust and crumbs
Room telephone did not work had to call on my mobile to get a drink
The area is nice the building historic let down by poor hygiene and chaotic staff
Asked for a 100 pound deposit on a prepaid booking as soon as saw I was foreign
Reminded me of faulty towers
Will not stay again

Business

10/10

Exceptional

17 Sep 2025

Colette

Beautiful hotel built in 1881, and updated tastefully. Superior deluxe room was spectacular. Would recommend to all and definitely stay again. Gives an authentic English feel to staying near London. Bus stop just a few blocks away made it convenient to use transportation. Can use all buses and get to train station via the bus.

Leisure Partner

10/10

Exceptional

15 Sep 2025

Graham

Weekend stay

Lovely property in a great setting and very convenient for our trip. Lovely staff.

Partner

10/10

Exceptional

14 Sep 2025

Lesley

Location

Great location
Disabled friendly
Good parking
Lovely breakfast

Friends_and_family Family

10/10

Exceptional

12 Sep 2025

JULIE

We enjoyed the Warren House for a wedding and thoroughly enjoyed our stay. The staff were very accommodating and friendly. The rooms were comfortable and cute; very homey place.
I recommend having morning tea in the garden!

Friends_and_family Friends

8/10

Excellent

11 Sep 2025

Michael

Manor house hotel.

I'm a regular guest at this hotel. Always happy with my stay here.

Self

10/10

Exceptional

10 Sep 2025

John

Beautiful historic hotel, a little out of the way but worth the commute trouble. Staff was excellent. Room was spacious and plenty of amenities. The downstairs restaurant had a stellar full English too

10/10

Exceptional

05 Sep 2025

Richard

Pleasant staff on arrival. Lovely room, large bed and shower, slept like baby. Pool also good. Bar drinks not over priced either. Would definitely book again.

Business

10/10

Exceptional

27 Aug 2025

Steve

Excellent value for money. Lovely, spacious rooms and excellent food. Beautiful building. Very relaxing stay!

Business Self

10/10

Exceptional

27 Aug 2025

Akshah

*

6/10

Pleasant

26 Aug 2025

Robert

Beware the ‘upgrade’

Offered an ‘upgrade’ to an old dirty run down ‘apartment’.
Moved to a better family room but woken up pre 6am with bins being moved, bottles tipped into them. Maybe 30 mins of noise. Not restful

Friends_and_family Family

6/10

Pleasant

25 Aug 2025

Verified traveler

Not so good!

Partner

10/10

Exceptional

24 Aug 2025

Katrina

Excellent bus transport to the city. 5 minutes walk to Richmond park. Extensive lovely grounds. Excellent parking. Very helpful amiable, understanding staff. Good food

Leisure Family

10/10

Exceptional

24 Aug 2025

Anne-Marie

Lovely birthday surprise

It was a lovely birthday present from my husband and the Warren house hotel did not disappoint. The staff were helpful and friendly. They even put a slice of birthday cake in the room for me. Stunning location and grounds. Bed was comfortable and shower was hot and refreshing. Thank you to all the staff and we will be back again

Partner

8/10

Excellent

24 Aug 2025

David

An enjoyable stay

Beautiful location, amazing and attentive staff who go out of their way to make your stay enjoyable. Improvements being made to outdated pool area.

Friends_and_family Family

6/10

Pleasant

23 Aug 2025

Verified traveler

Our stay

The service was really good! The room was a bit out dated however the team was nice whenever we requested something. However the only issue would be that the swimming pool was extremely cold and would not recommend for children. Other than that the Gym was decent as well as the food (breakfast buffet).

Friends_and_family Family

8/10

Excellent

18 Aug 2025

Clare

Lovely building and grounds, but needs a bit of a spruce up. Location great for Richmond park, but not for anything else. Tried to use the swimming pool but it was so cold we got straight out again. Overall it was a good stay, but we won’t be back.

Leisure Family

8/10

Excellent

15 Aug 2025

Susan

The staff were excellent, so polite and courteous.
I hadn't checked before booking about a lift and it was difficult for my 91year old mother to walk up and down the many stairs.
We had dinner in the hotel dining room which was very poor, however, we had the meals deducted which was a decent gesture.
Breakfast was good, however, we had to choose how we wanted our eggs then go to the buffet to add bacon, tomatoes etc which we found very strange having never experienced this before.

Leisure Family

6/10

Pleasant

08 Aug 2025

Mathilde

Nous avons eu un accueil parfait avec du personnel au petit soin. Néanmoins quelques détails propreté sont à noter :
- Poussière autour de la cafetière et bouilloire mis à disposition,
- Traces de gras sur les portes des placards,
- Traces d'éclaboussures sur la porte de la salle de douche,
- Douche qui fuit, joins du bas sales,
- Lavabo qui se bouche.
Nous étions dans la chambre triple numéro 40.
Dans le parc nous avons aperçu beaucoup de déchets ( emballages, bouteilles vides,...)
Cela est dommage car l'hôtel est très agréable. Le parc est joli. L'espace sport est bien pensé. Le personnel est disponible. Les chambres sont confortables, la literie est est de bonne qualité. Un plus sur les couettes et oreillers en plumes. On adore. Le linge de lit est en coton, c'est top.
J'espère revenir dans cet hôtel et y voir une jolie évolution sur les points négatifs signalés.

Friends_and_family Family

10/10

Exceptional

03 Aug 2025

Abbie

Stay here!

From the moment we arrived, the service was lovely. The receptionist Gabriella was so friendly and gave us advice on travelling in and out of London. I made the hotel aware of my partners birthday and they placed a cake and a bottle of wine in the room along with balloons and towels made out of cake. Every member of staff we came in to contact with were so friendly and helpful, the rooms were lovely and had a fresh bottle of water and coffee and tea pods everyday. We had an uber to Wimbledon which was roughly £12 and got on the underground to get to London so getting about was easy. would 100% recommend.

Partner

8/10

Excellent

29 Jul 2025

Mith

Seems like carpets and styling of the place is old and outdated. Looks clean. Staff is very quick to help. Could use a more updated look as it seems so dark in the hotel.

8/10

Excellent

27 Jul 2025

Philip

Short stay for nearby wedding

Nice hotel with lovely grounds.For the price of everything not sure it's good value for money though,particularly breakfast

Partner

8/10

Excellent

26 Jul 2025

Caroline

Warren House is a beautiful hotel with a peaceful setting. We stayed in a double delux room, everything was clean, quiet and with a very comfortable mattress.
My only criticism would be the breakfast area, it felt a little bit like a canteen. The choice is varied and had a fresh orange juice maker which is wonderful. You are given a menu where you can choose how to have your eggs, I chose a ham omelette but it tasted like a microwave job. Having said all of this we enjoyed our stay and would return.

Business Partner