Name: Putney Hotel
Address: 214 Upper Richmond Road, London, SW15 6TD, GB

10/10

Exceptional

29 Jul 2026

Jennifer

Best location to travel!

2/10

Poor

11 Jul 2026

Garry

Don’t bother, it needs a full refurb before I step foot in there again

Partner

8/10

Excellent

09 Jul 2026

Jeremy

Great location being very central!
Staff were very friendly and happy to help!

We were a bit worried about the cleanliness having read some previous reviews, but these turned out to unfounded.

Partner

10/10

Exceptional

20 Jun 2026

Jennifer

The staff were wonderful. The best spot for transporting back and forth to London.

6/10

Pleasant

08 Apr 2026

Jon

Excellent location, lovely staff, nicely turned out, however the bed was like a concrete block. Deeply unconfortable and had a miserable nights sleep.

Self

2/10

Poor

06 Apr 2026

Alisdair

The photos of the property show it to be in fine upkeep and to a good standard but that’s just simply not true.
The bathroom was dirty and dimly lit, maybe on purpose so all you could see was the grouting moulding and nothing else. Carpets are thread bare, curtains were tattered and the air con may have gave us legionaries disease. The balcony door and window were physically locked. What especially not nice to find another man’s condom wrapper beside the bed and potentially his man fluid next to the bed.

Partner

6/10

Pleasant

23 Mar 2026

Catherine

The hotel was in the location we needed to be

Partner

4/10

Poor

26 Oct 2025

Nigel

Stain on the carpet, broken mirror. TV remote didn’t work. Hotel is tired and in need of renovation. Not worth the price, much better hotels in the area for less money. Breakfast was very poor. No freshly cooked food, stale pastries and cereals

Partner

8/10

Excellent

14 Oct 2025

Graham

Room was fine. Reception staff very friendly. Found a used item from a '50 shades of grey sex kit' on the floor of the room. Handed it in to reception.

Leisure

10/10

Exceptional

14 Oct 2025

Paul

Beds very comfy

Leisure

8/10

Excellent

23 Jul 2025

DAndrea

Had a layover for a night. Nice hidden hotel. would stay again

Leisure

2/10

Poor

12 Jul 2025

Verified traveler

DO NOT STAY HERE!

The room was in very poor condition. The carpet was very worn and stained. There was no remote control for the TV. Some of the plug sockets did not work. The furniture needed replacing. The beds were uncomfortable. Not much choice at breakfast.

Friends_and_family Family

4/10

Poor

06 Jul 2025

Verified traveler

Room not as described

Definitely not a deluxe room, shower leaking, broken dressing table, exposed wiring in the wall, terrible mirrors & lighting, room door closet broken, really noisy, not at all like the photos!

Partner

6/10

Pleasant

19 Jun 2025

Ben

You pay for what you get

This was a work trip and i had to stick to a strict budget. My room had windows that wouldn't close which is not ideal next to a railway. The lights in the bathroom had a habit of coming in when they felt like it. Breakfast was disappointing and certainly not worth it. If i had to sum up concisely I'd say it was ok. Didn't expect amazing, didn't get it. But it was OK

Business

10/10

Exceptional

17 Jun 2025

Zuzana

amazing hotel, very close to local stores and railway station. yes, the train passes close to the hotel, but it wasnt noisy at all. didnt wake me and it was worth the convenience.
really nice clean, new hotel.

Self

8/10

Excellent

16 Jun 2025

Jennifer

Nice location just off the main high street, huge room with comfy bed, did not have breakfast at the hotel.

Business Self

6/10

Pleasant

14 Jun 2025

Miroslava

Taky skromny hotel ale velmi milí personál.

Leisure Family

6/10

Pleasant

12 Jun 2025

Omar

Nice hotel. Noisy trains - just outside the window. Quite annoying to be honest - double glazed windows made little difference.

Business

8/10

Excellent

30 May 2025

Anne

Very quiet and comfortable

10/10

Exceptional

26 May 2025

Philip

Good hotel and close to things I needed

Self

6/10

Pleasant

09 May 2025

Patrick

A bit tatty

10/10

Exceptional

08 May 2025

Farah

The hotel, is located very close to the station, room was comfortable, staff was nice.
Would definitely stay there again.

Leisure Self

2/10

Poor

03 May 2025

Carey

I had money stolen from me by the hotel staff, which took a 50 pound (UK) deposit at check-in as cash that they did not return when I checked out. This was the first time I have used Expedia to book a hotel where the property required that I provide a cash deposit.

Since I wound up extending my stay, I did not realize until after I had left that they did not provide this money back when I left. I am not sure if this is a common practice of the hotel, but the net was that I lost the money. I strongly suggest that this hotel be blocked by Expedia in the future.

Whether this was a scam by the hotel or simply an oversight the impact for me was the same -- I lost the money.

It was also the first time I stayed in a hotel where the air conditioning did not work and I was provided with a fan to stay cool. The hotel promised that this would be fixed after the first night but they never did. And frankly I got used to having the fan blowing on me so I did not complain.

In the end this was the worst hotel experience I have ever had through Expedia. It also me cautious about Best Western hotels in the future. Between the air conditioning mess and the stolen deposit, there is something wrong with this location in Putney.

And while I fully expect that I will never see this money back, I am hoping that this experience is used by the leadership of Expedia to make some changes in who they allow to be listed on their site.

8/10

Excellent

30 Apr 2025

Gaylen

It was in a great location for what I was doing in London.

8/10

Excellent

16 Apr 2025

Rebecca

Staff really friendly. Cristina

Friends_and_family Family

6/10

Pleasant

13 Apr 2025

Susan

Friendly staff, however room was tired, wardrobe falling off, air conditioning and extractor didn’t work. Bed very firm but larger than a double which was a plus. Bathroom fitted out nicely although no glasses for water. Continental breakfast was very basic and not worth the extra we paid.

Leisure Partner

6/10

Pleasant

11 Apr 2025

Stuart

Meh

Cheap and cheerful. Breakfast is terrible, aircon wasn’t working. At least price was low!

Business

4/10

Poor

10 Apr 2025

Dyfrig

Avoid/Look Elsewhere

There was nobody at reception and we had to phone for someone to check in and check out. Anyone could just walk in and wander around the hotel corridors.
The room was large but had an addition single bed (not requested) which made it very difficult to get into the double bed on one side
The room was also cold and although there was a heater it did not work, and the wall thermostat did nothing.
The breakfast was very basic and poor, with dry bread and dry muffins, etc. The juice tasted off.
I was not impressed that we had to pay a £50.00 deposit for damages, which I’ve never had to do before.

Partner

6/10

Pleasant

04 Apr 2025

David

Disappointing

I don’t often leave reviews but this was not a great stay. Nice that it had a balcony but the door to it was looked and so badly distorted that it didn’t close properly( I could place my fingers in the gap between the door and the top of the frame) and given it overlooks the rail line, didn’t make for a great sleep.

Water all over the bathroom floor so I had to use one of the towels to clear it up. The headboard looked like someone had punched through it and I had probably the saddest breakfast I’ve ever experienced, really not a very good selection and the cheese and ham looked as if it had been left out for several days. After being asked straight after breakfast if I was checking out, no real problem here as I assume the cleaners want to get in and on with their job, but it was only 9am and checkout is 11am - they then called me in my room at 9:40 to ask if I was checking out! Not a completely terrible stay but think I’ll look for somewhere different if I have to stay down that way again.

Business

8/10

Excellent

27 Mar 2025

Francine

Good value property whilst staying in London

6/10

Pleasant

14 Mar 2025

Pat

The room was fine, the bed was very comfortable but the breakfast was very poor.( dried up cheese squares, plastic looking ham, white bread only for toast, a tray of hard boiled eggs) One of the worst we have had at any hotel. The shower head leaked but I receptionist made a note of my complaint.

Leisure Family

6/10

Pleasant

13 Mar 2025

Sandra

Sadly, our room was opposite a noisy pub that stayed open into the early morning. The room should have had triple-glazed windows to reduce the noise. Apart from that, the room was decent, and we were allowed to check out half an hour later.

Leisure Partner

6/10

Pleasant

23 Feb 2025

Paul

Nice hotel but a bit chilly!!

Nice hotel with friendly staff, a little disappointed that there wasn’t a Duvet for the sofa bed! The staff were helpful but could only find me a mattress topper!!

Friends_and_family Friends

6/10

Pleasant

23 Feb 2025

Vincent

Location is great - next to lots of cafes, shopping and Train Station close.
Downsides - Quite noisy. Breakfast didnt exist but nice cafe 30m away - so used this instead.

Leisure Self

6/10

Pleasant

08 Feb 2025

Verified traveler

Watch out for the hidden costs !

Hotel looked dated. Bit dodgy having a picture of the room over looking the Thames, when the hotel is in the centre of Putney & nowhere near the Thames Unhappy at the ‘surprise’ £50 deposit I had to pay upon arrival, even though I had pre paid for the whole trip in the first instance.
Yes, this maybe in the T’s & C’s but come on no one is reading all of that.
It needs mentioning at the point of booking.

Business

6/10

Pleasant

27 Jan 2025

Suzan

Staff were very pleasant and helpful and accommodating when alerted to problems. Rooms vary tremendously. First room I was assigned to was tiny and dark, with only one narrow window in a corner, and a walk-in shower that did not drain properly leaving the entire bathroom floor soaked. Proprietor offered to move me to a new room, which was much bigger and brighter and functioned better. Yay! Sheets and towels were clean and beds and pillows were comfy. But… carpets were stained beyond cleaning and need to be replaced. Bathroom amenities were sparse. No hair dryer — outlets note they are for shavers only. Overall, hotel was serviceable and a decent budget option. But not likely to stay there again.

Leisure Family

8/10

Excellent

27 Jan 2025

Sharon

Nice stay

The hotel was nice and quiet. Convenient to everything we needed shops bars restaurants. The only thing that let the hotel down was stains on the carpets

Friends_and_family Family

6/10

Pleasant

15 Jan 2025

John Stuart

Not the best

10/10

Exceptional

04 Jan 2025

Richard

Good use of space to have nice rooms but not the usual hotel experience, more of a serviced room. Comfortable big bed and nice bathroom. Road noise can be a problem

Leisure Partner

4/10

Poor

04 Nov 2024

Jonathan

Shabby . Broken window in the room . Very run down hotel generally.

Friends_and_family Friends

10/10

Exceptional

29 Oct 2024

maria

Very nice hotel and staff where very friendly I would definitely stay again

Business

2/10

Poor

27 Oct 2024

Michael

Bad experience, would not return or recommend

First time I have stayed at this hotel and it was not a pleasant experience from the moment I walked into the room. It was very cold inside because one of the windows was not sealed so it was not letting in a cold draft (it was 9C outside) but also all the noise from the main road (motorcycles, buses, trucks, people, etc.). I got the person on the front desk to come up to the room and she tried to lock the window, but it made no difference. I asked what I should do, and she said to turn on the heating because there were no other rooms. I was not accepting this resolution so continued to press for another room. She finally confirmed there was another room but the problem was that it was a basic room and they refused to refund the difference. I ended up having one of the worst nights sleep because even with the heating on it was very cold in the room and the loud noises kept waking me up. I left the next day as I could not do another night in that room.

Partner

2/10

Poor

19 Oct 2024

Verified traveler

I would think twice before booking it!

I’ve never had to give any of the hotels I stayed in such a bad review.
I always read reviews before booking anything but I had no opportunity to do it this time, unfortunately.

It’s recommended for the management and owners to revisit basic cleaning steps. It’s not hard to get the room hoovered and dusted before guests arrival.

Carpet looks absolutely terrible and smells of dump as soon as you open the door.

There were a lot of cobwebs in a room, making it look like an abandoned attic!

Sorry it’s a definite no for me!

Friends_and_family Family

2/10

Poor

04 Oct 2024

Aonani

The photos were not an accurate representation of the property or rooms. My shower didn’t drain, causing the bathroom to flood. The bed was extremely uncomfortable, and there was no deadbolt on the door, which made me feel unsafe. I checked out immediately after arriving. I filed a claim for a refund but have received no response.

Leisure Self

8/10

Excellent

02 Oct 2024

Krithia

Putney Hotel, BW Signature Collection was fine. I read reviews before staying and while I might agree with some of the comments made about the rooms, my bed was comfortable and clean and the minor issue I had was rectified immediately and the staff (particularly Christina on Reception) were absolutely lovely and so helpful.
The location was perfect for everything I needed and I could walk to lots of cafes, restaurants and also the tube, train and bus stops.

Leisure Self

6/10

Pleasant

30 Sep 2024

Colm

Not a great property. Quite a bad smell at
Ground floor level. The hotel overall is quite tired and really needs some attention .

6/10

Pleasant

19 Sep 2024

Deborah

Nice staff. Good customer service. Tired hotel that needs updating but ok for 1 night stay . Dodgy stain on bed cover. But other wise clean sheets and comfy bed. Take your earplugs, on a main road

Business Self

6/10

Pleasant

18 Sep 2024

Tim

Decent enough and spacious room but was close to rail line which wasn't mentioned and so quite loud sound of trains till late and from early which left sleep a bit disrupted. Shower didn't train properly so prone to flooding bathroom without management

Business

10/10

Exceptional

03 Sep 2024

David

Very nice staff

Leisure Self

8/10

Excellent

03 Sep 2024

A M D

Good hotel, 2 mins walk from the railway station. Noisy pub across the road, and the a/c wasn't working so the hotel threw in free breakfasts for my 3 night stay, so that was appreciated.

Business

8/10

Excellent

10 Aug 2024

john

Friendly staff very clean rooms. If in the area again would definitely stay there.

Leisure Self

2/10

Poor

30 Jul 2024

Margaret

Poor stay

There was no air conditioning..out of order. It was close to 30degrees. I had to open the windows so the noise of the traffic kept me awske. Not a good stat at all. Staff were pleasant...the lady in particular. Out of interest why is the toilet paper put in such an awkward place...for females anyway. There were no glasses in the room.

2/10

Poor

26 Jul 2024

ALAN

On checkin 1545 told AirCon not working in whole building. No offer of time eta to fix, no offer of fan. No update at 1930. Very stuffy in room so had window open all night with A205 road outside. Very noisy and pollution from heavy traffic, no sleep! Decided to checkout and go home next morning. No update on Aircon fix. Got £87 refund for 2nd night but room cost me £102 per night. No aplology from Staff or written letter for reason aircon not fixed. Can i get proper refund please? Regards Alan Lake.

Leisure Partner

6/10

Pleasant

26 Jul 2024

k

Too hot, no sleep

Room was clean and tidy. Unfortunately the air conditioning was broken. The room was extremely hot, couldn't sleep due to the room temperature. Asked for a fan but they do not have any. WiFi connection was poor constantly dropped out. Room was dark , could do with some better lighting. Lovely powerful shower, staff very friendly and welcoming. Would only stay again if they get the air conditioning fixed.

Partner

2/10

Poor

21 Jul 2024

Verified traveler

Uncomfortable stay

The air conditioning was broken for our weekend stay while the temperature was 26 - 30 degrees. This made for a very uncomfortable stay - the windows were also latched shut. The room was stated to be ready at 2 PM however it wasn’t ready until 4 PM. On the positive side, the customer service agents/receptionists were
good and helpful where possible

Partner

2/10

Poor

15 Jul 2024

Nancy

Fire alarm went off at 2am and staff said someone on the ground floor lit a cigarette.
Then it went off again at 2:30 am and would not stop for 20 minutes. Staff said it was because someone took a shower and the steam set it off. I asked why the fire department hadn’t shown up and they said they are not connected to it. Clearly a place to avoid!
Rooms are run down and bed mattress is disgusting!
I thought Best Western properties were a bit better than this!

Leisure Friends

6/10

Pleasant

06 Jul 2024

Adrian

A comfortable stay

A one-night stay while we were in London to watch the tennis. Was a comfortable night's sleep and the staff were friendly.

Partner

4/10

Poor

28 Jun 2024

Abigail

Lovely friendly helpful staff, but very run down building. The carpet in the bedroom looked like it came from a bad nightclub it was so dirty. The balcony off the room was green with dirt, and the safety glass surrounding the balcony had slipped down, certainly not inspiring going out.

Leisure Family

8/10

Excellent

28 Jun 2024

Verified traveler

Bare basics

Basic amenities available - but not very accustomed to having no fridge, also no refills of tea/coffee after housekeeeping

Partner

2/10

Poor

24 Jun 2024

Asim

Highly unprofessional staff. They didn’t have our booking yet booking was confirmed with expedia

Leisure Family_with_children

10/10

Exceptional

14 Jun 2024

Gareth

good value, clean rooms

Staff lovely, great location and really well priced vs nearby competitors.

Business

6/10

Pleasant

13 Jun 2024

Gary

Stayed for 1 night only with no breakfast. Staff very friendly. I thought it was expensive for the 1 night. Room was clean but basic. The bed was uncomfortable. Overall 6/10

Leisure Self

6/10

Pleasant

04 Jun 2024

Yesna

Air conditioner initially did not work. Carpet dirty balcony door did not open. Behind railway station but picture shows views of river that did not ezist

Leisure Family

6/10

Pleasant

21 May 2024

Kusal

.

10/10

Exceptional

05 May 2024

Stephen

A quiet spot in Putney

Our reception was warm and welcoming and very efficient. The room was clean, quiet and spacious. Breakfast is continental in style but plenty of choice. Recommended.

Friends_and_family Friends

2/10

Poor

03 May 2024

MEENU

Wi-Fi was not working, somebody threw up in the sink and it was not cleaned, Bathroom mirror was broken, receptacles not working, hangers were free from laundromat, safe was not tied to floor or the Almirah, tv was not working after 3-4 channels, bed light was not working, no hand towels. It was terrible experience. Christina, the manager, was fighting.

Leisure Partner

10/10

Exceptional

23 Mar 2024

Cecilia

.

Leisure Family_with_children

4/10

Poor

15 Mar 2024

James

Misleading pictures for what you actually get

No drinking glasses in the room, toilet door wouldn’t close properly and genuinely disappointed with the room considering the pictures on hotels.com make it look a lot better then it actually is. There are a lot of hotels to choose from in that area but I decided on Putney hotel from the pictures which unfortunately for me and my other half on our 3rd year anniversary did not live up to expectation

Partner

4/10

Poor

06 Feb 2023

Amanda

Very tried, needed good clean and redo of room..
Bed was clean and comfortable

Leisure Partner

2/10

Poor

06 Dec 2021

Frederik

bad customer experience

Bad experience. Upon arrival with a confirmed booking through hotels.com, the hotel stated that they had been fully booked and have been so for a year onwards. The staff was not helpful in resolving any alternative for me at 1030 pm on a Sunday evening. This meant I had to walk around to find a hotel that could accommodate me instead.

Business

6/10

Pleasant

07 Mar 2020

Verified traveler

Not great

Checkin was quick and easy and good location. Main areas were clean and bright but room was dull, dingy and felt grubby - carpet had not been vacuumed properly (if at all) and bathroom floor had sticky patches. Walls scuffed and chipped and no idea what was going on with the curtains. Lack of power sockets in the right places (had to move the desk to power laptop and hairdryer. Mirrors in the room all tinted so no good for make-up:hair. Couldn’t adjust the heating/air con so was overly warm and lastly, as other have said, the automatic light was considerably more annoying than useful.
I phone up to ask about parking and specifically whether it was all residents parking and was told that there was plenty of parking on the streets - not the case, permit holders only meant I had to be up and move my car by 8.30am.

Self

10/10

Exceptional

14 Feb 2020

DENNIS

Deep in the heart of Putney

Friendly welcome, check-in took seconds, room excellent.

Self

8/10

Excellent

04 Feb 2020

Verified traveler

Friendly staff, good location in Putney and travel connections

Friends_and_family Partner

10/10

Exceptional

10 Jan 2020

Ken

Very nice hotel with a great location to all needs. Service and cleanliness was outstanding.

Friends_and_family Family

8/10

Excellent

04 Jan 2020

Verified traveler

The property was being finished off,so things to do bare wires in room and carpets need a deep clean. Other then that it was a pleasant stay.Room clean and well designed,we like the fridge so that we could put in fresh milk We would stay again.The only problem which is caused by its position is dropping and pickup of luggage.

Friends_and_family Partner