Name: The Lensbury Resort
Address: Broom Rd, London, TW11 9NU, GB

8/10

Excellent

03 Aug 2026

Hela

Great place , sport facilities and spa

8/10

Excellent

28 Jul 2026

Robert

Great place and facilities. Breakfast was excellent. A few minor issues but nothing major.

10/10

Exceptional

24 Jul 2026

Marilyn

Stayed here lots of times. Love it

8/10

Excellent

24 Jul 2026

Stuart

Substantial refurbishment going on so it would be unfair to judge now

10/10

Exceptional

15 Jul 2026

Matthew

Clean room, respectful and helpful staff. Would definitely recommend

Partner

10/10

Exceptional

14 Jul 2026

Matthew

Lovely

6/10

Pleasant

12 Jul 2026

Daniel

Unfortunately the restaurant is being renovated. The alternative service was poor. We ordered food which took over an hour to arrive ànd was not what we ordered. There was little information in the room about the facilities apart from a poor quality map. We were in the Ascot building which didn't feel like part of the hotel. The large TV screen in the grounds was a great idea and in a lovely setting

Partner

8/10

Excellent

11 Jul 2026

Louise

Lovely staff, very reasonably priced hotel and lots of facilities. Excellent for links to Wimbledon and lovely Thames path walks as right on the river.

Family

4/10

Poor

11 Jul 2026

Audrey

Sorry, but this was like staying on a building site.
I'm sure the resort will be great to stay in once all the renovations are complete, but at the moment, the place is a mess.

Partner

10/10

Exceptional

11 Jul 2026

Alistair

Really enjoyed our stay, the staff are extremely helpful and friendly.

Partner

10/10

Exceptional

10 Jul 2026

Lee

A great to stay even when under construction. The workout center is fantastic! No wait for breakfast. Lovely grounds

Friends_and_family Family

8/10

Excellent

10 Jul 2026

Antony

Generally a wonderful hotel with amazing gym and leisure facilities. We kayaked on the beautiful Thames, exercised in the top-class gym and swam in the Olympic-sized pool with saunas and jacuzzi. The complimentary breakfast was impressively comprehensive, with all the usual hot and col options and the surrounding grounds were serene. A perfect location to stay during the Wimbledon tennis tournament and they even had a large screen in the gardens where we could relax with a drink from the nearby bar in the shade of ancient poplar trees whilst watching the tennis. My only criticism is that, at the time of writing July’26 there were refurbishment works to the 3rd floor rooms and this caused us significant disturbance with workman banging doors from 8am, drilling and sawing. We were made aware of the refurbishment works at the hotel beforehand, but had not expected them to be quite so disturbing, especially since our room, 331, adjoined what can only be described as a makeshift tool room, so the drilling, sawing and door-banging was relentless. Luckily the hotel facilities made up for this in part and were so good that we didnt feel too aggrieved. I would recommend the hotel by just avoid room 331 for the next couple of months!

Partner

8/10

Excellent

09 Jul 2026

Ian

Room was large and clean and had obviously recently been updated. Was surprised however, given how hot it has been that no complimentary water was provided which is something most hotels provide no matter the weather. Also for such a large deluxe room, the bathroom. Consisted of a bath with a shower over which was actually ok for me being under 5ft, however, for my partner who is 6ft plus, this was not at all practical, particularly when it couldn't be adjusted. Staff were very sympathetic and did offer a room change that had a walk in shower, however, this room was not as nice and considerably smaller so we instead accepted a complimentary bottle of sparkling wine and a later checkout. Room options should state what facilities you'll get when booked through a 3rd party. Our room option included breakfast but as we were attending Wimbledon opted for an early breakfast but had very little as we were due to have an early lunch at Wimbledon. We were disappointed on the second morning that there was no room to accommodate us for breakfast in the Dunbar Bar so we along with other guests were directed to another area with only a buffet breakfast available, which was not great as the food was luke warm, overcooked and the bacon inedible, one guest said the food was cold and walked out. We understand the difficulties as the hotel is undergoing renovations, however it was clear that us and other guests were not happy either. Hopefully once renovations are completed it will improve.

Partner

10/10

Exceptional

08 Jul 2026

charlotte

Our second stay at the Lensbury and this time it was so much better!
Last time we were in the Ascot part, which seemed dated and run down as well as dirty. The shower over flowed and the drain wasn’t working.
This time we were in the main building, in a refurbished room. It was absolutely gorgeous in comparison to last year!
The hotel is being renovated so the main restaurant was closed and there was a temporary reception.
The grounds are gorgeous, and this year there was an outdoor tv screen showing tennis which we loved. Hopefully it will be there next year too as it was lovely to sit out watching Wimbledon.
There were lots of families enjoying the grounds and playing games. Lovely atmosphere.
There are a couple of pubs close by for food and drinks. And it’s a short walk to a high street which has restaurants, coffee shops and an m&s etc.
great location and lovely hotel.
Hopefully the rest of the upgrades will be done soon, as the dated areas do let it down a bit, and you shouldn’t really have to be paying extra for “deluxe” rooms when all they’ve done is refurbished the tatty older ones!

Partner

4/10

Poor

08 Jul 2026

Jane

It was disappointing that aircon was broken nd fans were very loud and didn’t do a great job. No hot water for shower the next day… rang down to get it fixed told shower was working but couldn’t get hot tsp in sink to work so would need to come back later in the day ( was leaving that day so no good to us) went back in shower but hot water was barely hot. Booked bread fast for 6 people as we had two rooms and was informed we needed to book a time slot so even though we booked we couldn’t get a table together

10/10

Exceptional

08 Jul 2026

Desiree

I’m

10/10

Exceptional

07 Jul 2026

Kathleen

Staff was incredibly helpful and kind. I had a lovely room and enjoyed my stay. The grounds are full of old growth trees and I loved spending the twilight hours among them!

Self

10/10

Exceptional

07 Jul 2026

Priya

,

Family

6/10

Pleasant

07 Jul 2026

Amy

The place was a bit of a shambles. As of July 2026, extensive building work is being done and the drilling above my bedroom started at 8am and didn’t stop. I asked for my room to be moved… that didn’t happen. I’d already been given a disabled room with two single beds, when I’d requested a regular room with one double bed.

The staff are trying their best, but everything feels chaotic and disorganised, with empty laundry trollies randomly in the lift and orange bollards all over the place.

The restaurant and restaurant staff are lovely.

Self

10/10

Exceptional

05 Jul 2026

Colin

Enjoyed our stay. Used it as our accommodation to visit Wimbledon tennis (as a did a few other guests) as it's under 30 mins away (even with the 20mph zone!). Friendly staff everywhere. Bar currently being renovated/redecorated, so using members bar (for breakfast too). Nice breakfasts (cooked to order). Stayed in Ascot room which is separate from main building but fine. Plenty of parking and easy walk into Teddington if you want: nice, safe, quiet area.

Partner

10/10

Exceptional

04 Jul 2026

martyn

Very good all round

Partner

8/10

Excellent

01 Jul 2026

Robert

Great property for those visiting Wimbledon.
Only criticism is that the newly renovated room I had had a huge bathroom but the smallest bath and a shower you had to crouch under. I am 5ft 9 so anyone over 6 ft will have real issue. Need a large walk in shower

Partner

6/10

Pleasant

30 Jun 2026

Fiona

5 star facilities, 2 star rooms. Everything is very aged. Our room was tiny with old mediocre furniture. Definitely not 4 star.

Family

10/10

Exceptional

30 Jun 2026

Michael

The room was huge ,we had two double beds with a sofa between us ,the bathroom had a large shower cubicle and a bath with a shower, plenty of tea and coffee,bottled water in the fridge a kettle and a coffee machine,that's just the room all the other things outside in the grounds are amazing ,the place was going through a refit we saw into a room they even pulled up the floorboards.

Partner

4/10

Poor

30 Jun 2026

Jonathan

Stayed with young child. Room wasn’t available but front hostess was more than helpful with checking bags into secure area so we could get to rugby. Room was eco room spacious large shower and Tv bed was comfy and air conditioning was flawless durning the heat wave.
Issues in the restaurant where after ordering food and drinks we were both waiting 30mins for drinks. My meal only a burger took an hour and when it came out was cold. No staff seemed interested in offering further drinks. Restaurant wasn’t particularly busy where it took almost 2 hours to be served a one courses meal one drink i ordered didn’t show up very very poor service in restaurant.

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

Andrzej

Very pleasant ground to play tennis and use of swimming pool and gym free of charge for guests

Friends_and_family Family

8/10

Excellent

25 Jun 2026

Jelena

The refurbishing of this hotel is still in progress, therefore it is a bit noisy as construction starts around 7:30 a.m.. There is presently only one small bar/restaurant available for members and hotel guests for breakfast, lunch/dinner/drinks and it is overcrowded in the morning, and doesn't stay open longer to assist hotel guests (there are some pubs/restaurants nearby).

Majority of staff is knowledgeable and helpful.

Partner

10/10

Exceptional

24 Jun 2026

Richard

Deluxe room was fab, bed hard, shower superb, breakfast very good.

Partner

2/10

Poor

24 Jun 2026

Carl

The hotel is currently being refurbished. The air conditioning is not working in the bedrooms and then restaurant is closed to refurbishment.

I would avoid until the refurbishment is completed.

Business

8/10

Excellent

18 Jun 2026

Miss C J

Lots of parking (included in price) which is a rarity on London!

Helpful staff.

Great breakfast options in lovely newly refurbished dining room.

Room was basically decorated but had working fridge and amazingly powerful shower!

Partner

2/10

Poor

17 Jun 2026

tina

When we booked a 5 night stay for July in March, we were made aware that the lounge was being updated. There was ongoing communication from The Lensbury up till two days before our arrival. They were looking forward to our stay, they reminded us of the restorations, etc etc. Then, one day before our arrival, we got a frantic message from Expedia saying that our booking had been cancelled by The Lensbury and we had to make alternate arrangements. This shocked us.
We have been frequent guests to The Lensbury the past four years, often visiting twice a year. I wrote an email to the hotel, asking why we had been misled and why nobody had considered it necessary to give an explanation or even an apology. To date, I have had no response. It is a week since I wrote to them. We feel very disappointed and spurned by the Hotel. For numerous reasons, we were patrons and wanted to continue being guest of the hotel. Now we're in the doldrums.

Partner

6/10

Pleasant

15 Jun 2026

Andrew

Breakfast is in a temporary room, really slow and low quality. We had plans that had to change because they wouldn't seat you at breakfast past 9:15am even though the hotel website says breakfast ends at 10:30am on weekends.

10/10

Exceptional

04 Jun 2026

Andrzej

Plenty of parking space
excellent pool and gym and spa facilities
Tennis courts for guests to play
Fantastic reception staff, good breakfast

Partner

8/10

Excellent

20 May 2026

Jonathan

The property was nice and the staff were very friendly and extremely helpful. The location is far from the city center but I actually enjoyed the location.

Partner

6/10

Pleasant

08 May 2026

Kerry

To be honest. The room wasn’t great. Very old fashioned and the bathroom door needed a good paint. Couldn’t turn on the bathroom radiator. Tv was tiny and bed not that comfy. Tiny room and very basic for the cost
But great amenities for spa and leisure.

Self

10/10

Exceptional

06 May 2026

Gary

Bteakfast was very good, plus the gym accessibility was also great, especially given the size of the facility.

Self

10/10

Exceptional

03 May 2026

Rebecca

The room was clean, I'm not keen on the glass toilet doors in the ascot building but the room was nice and pretty well kept. There was some renovations going on in the main bar whilst we were they so breakfast wasn't in its normal place and it wasn't full buffet as it has been before. I do prefer the full buffet but the breakfast was very, very good and staff were great. Lush setting, looking out on the river, with lots of wildlife.

Partner

10/10

Exceptional

01 May 2026

Neil

Great location and a beautiful walk down the Thames to Richmond only took 3 hours. Lots to do and see in the area. Peaceful and tranquil away from the hustle and bustle

Friends

10/10

Exceptional

28 Apr 2026

Kevin

Only loss of star was bathroom shower did not drain quickly and left the floor under water Staff dealt with it.

Partner

10/10

Exceptional

20 Apr 2026

Gareth

Would 100% recommend this hotel and if a upgrade is available at a good rate. Take it.

10/10

Exceptional

20 Apr 2026

Rachael

First visit and what a lovely place. The staff were so friendly, polite and helpful. I had a truly lovely massage in the spa and the food was good too. My room was a double and ideal size with a good bathroom. The Lensbury is currently going through a big refurb and it's being handled so well. We had no disturbance, the reception had been relocated, it was communicated in advance and it didn't spoil our stay. Points for improvement would be that in the wet spa area, it doesn't smell too great and needs some nice oils in the steam room or similar. A jacuzzi or bubble pool is needed because there's nowhere for friends to hang out or have poolside drinks after using the steam room or pool for a bit so we ended up leaving and walking into the village. I would return though.

Friends_and_family Friends

6/10

Pleasant

18 Apr 2026

Josie

The bar was closed for refurbishment and we only found out a couple of days before the trip. They allowed us to use the member area but it did mean drinks etc were limited to what was bottled. It was also very small so very loud when it started to fill up. The room we were in was in another building which we got lost trying to find, a map would have been helpful. The room was small but clean. The floor did creak loudly no matter where you stood which was annoying for us but imagine worse for the people below. We booked a standard room and won’t do that again. Will only go back when the refurb is complete

Partner

10/10

Exceptional

16 Apr 2026

Helen

Meals excellent, my room in need of refurbishment

Friends_and_family Family

10/10

Exceptional

14 Apr 2026

Shirin

I stayed to use the leisure facilities, which were excellent. The grounds are beautiful, as is the location.
The staff were all very helpful and pleasant.
The room was in good condition and nicely stocked. It was lovely to have tea and coffee facilities and products in the bathroom.

Friends_and_family Friends

4/10

Poor

07 Apr 2026

Sophie

The property was under construction, and t

6/10

Pleasant

05 Apr 2026

Nadeem

Room we stayed in was really poor condition, needed a real re-vamp.
Whilst the lady that checked us in was great…. The guy was quite rude to my son when he went to ask for towels. The spa staff, and facilities were excellent, with good parking.

Friends_and_family Family

8/10

Excellent

03 Apr 2026

Mohamad

Very helpful reception staff

Self

10/10

Exceptional

02 Apr 2026

Carly

Hotel is brilliant for kids. Soft play, swimming pool, use of water sports, outside playground.
Carpet in the room was pretty disgusting. Decor definitely needs updating but clean other than that.

Friends_and_family Family

6/10

Pleasant

01 Apr 2026

kevin

Renovations to restaurant and bar area
Temporary dining area/bar. No draft beer, very poor selection of spirits
Breakfast on both days was chaotic with a number of members of staff wandering around aimlessly

No details of renovations on webbpage

Partner

2/10

Poor

31 Mar 2026

Andrew

Due to refurbishment there were insufficient tables to have breakfast for my arrival time. Poor.

Self

10/10

Exceptional

29 Mar 2026

Kevin

Great location easy access to the city Richmond Twickenham

Self

10/10

Exceptional

29 Mar 2026

Steve

Great breakfast. Pool and thermal suite great. Lovely staff and wonderful location

Partner

10/10

Exceptional

25 Mar 2026

Juli

Front desk staff was very helpful. We loved the fitness center and sauna.

Partner

10/10

Exceptional

23 Mar 2026

Alistair

Excellent check in, room ws very clean and had everything needed.

Self

10/10

Exceptional

22 Mar 2026

Aasima

Absolutely lovely stay, brilliant amenities, couldn’t have been better

10/10

Exceptional

22 Mar 2026

Aasima

A wonderful stay. Fab facilities, lovely staff and great room. Defo recommend

10/10

Exceptional

17 Mar 2026

Pauline

Excellent high standard throughout.
One small area needs attention in the dining room please request staff not to let cupboard door slam shut it makes you jump please install hinges to prevent that happening.

Self

8/10

Excellent

15 Mar 2026

David

The grounds and the gym/pool areas are great, however, the room was quite small. The door touched the lugage stand every time you opened it and there was only space for one person at the feet of the bed to go pass. The breakfast was very good.

Partner

8/10

Excellent

08 Mar 2026

Allan

The place is very relaxing. The staff sre very friendly and helpful. The breakfast is good. The location is great with nice grounds fabulous local walks.

Partner

8/10

Excellent

06 Mar 2026

Mohamad

Nice hotel with good facilities lovely swimming pool

Self

10/10

Exceptional

02 Mar 2026

Isoken

It was an amazing experience for my niece 18th birthday. Everything was so great as planed. I will recommend and I will visit again very soon.

Friends

10/10

Exceptional

28 Feb 2026

Alexa

It was fabulous dahling! Lovely place and huge room. I slept much better than I thought I would. They also kept saying feel free to use the leisure club facilities. Smashing!

10/10

Exceptional

27 Feb 2026

Ben

Staff were very accommodating

Friends_and_family Family

10/10

Exceptional

23 Feb 2026

John

Tomoko is amazing

10/10

Exceptional

22 Feb 2026

Barbara

The room was good. The shower could have been bigger. The hotel is well run and the staff are very friendly.

Partner

10/10

Exceptional

20 Feb 2026

Shofna

The staff were very welcoming, patient and helpful. The room was as described which was clean and had all amenities. The breakfast included was wonderful as well. Very pleasant stay. Thank you.

Family

6/10

Pleasant

16 Feb 2026

Cheyne

Hotel was immaculate and staff were great and food also..but noisy boiler or heating pipe above kept us awake all night

Leisure

10/10

Exceptional

14 Feb 2026

Sarah Harley

Lovely staff

Leisure Partner

10/10

Exceptional

08 Feb 2026

Lee

Staff were great. Facilities and location spot on.

Partner

4/10

Poor

28 Jan 2026

Alec

Checking in took time , but worst of all was the shower head was full of limescale and not working well. Not good when you found this out in the morning . Room look tired and a general upgrade is required for a Hotel that brands itself as Luxury

Business

10/10

Exceptional

21 Jan 2026

Claudia

All was good

Business

10/10

Exceptional

15 Jan 2026

david

Reception staff, room & breakfast excellent

Business

8/10

Excellent

10 Jan 2026

Dave

All good apart from the rooms are getting a little tired the shower head needed descaling it’s was wetting the bathroom floor

10/10

Exceptional

07 Jan 2026

Adam

Friendly & helpful staff, beautiful location!

Leisure Family

10/10

Exceptional

05 Jan 2026

Donald

Really nice, spacious room

Partner

10/10

Exceptional

04 Jan 2026

KYRIAKOS

We had an excellent stay at the Lensbury. Our room had excellent views, was clean and well prepared.

Friends_and_family Family

10/10

Exceptional

03 Jan 2026

Richard

Excellent staff, beautiful hotel with great facilities too!

Leisure Family

8/10

Excellent

01 Jan 2026

Samuel

Clean room, lovely location and good food

Leisure

10/10

Exceptional

29 Dec 2025

James

Clean rooms and great facilities

10/10

Exceptional

27 Dec 2025

Grace

Receptionist was so nice and helped a lot.

Friends_and_family Family

8/10

Excellent

27 Dec 2025

Niral

Great room size and decor. One small point on amenities, it would be good to have things like hairbrushes/combs/toothbrushes for sale at reception for those last minute forgotten items.

Breakfast was ok- pretty much the same offering at a Premier Inn hot breakfast. thought paying £12.50 for a child was a bit much for essentially a bowl of porridge and a juice.

Aside from that very impressed with the facilities available. It was really nice to see the olympic stars who have trained at the facilities at the hotel. Thankyou.

Leisure Family

4/10

Poor

26 Dec 2025

Nicholas

The room was very cold. Heating should have been set to on. Draughty windows. Pooling of water in shower, slow drainage.

Leisure Self

8/10

Excellent

26 Dec 2025

Bobbie

Breakfast was a great selection

Friends_and_family Family

4/10

Poor

15 Dec 2025

Louise

Staff were great
Hotel is very run down in all areas and the bar sofa had no foam in the cushions it was like sitting on a plank of wood and too many kids sat in the bar area separately on their phones
Bedrooms run down and the toilet blocked and backed up
In a nice setting though

Partner

10/10

Exceptional

15 Dec 2025

richard

Brilliant Hotel,staff friendly and excellent service.

Partner

10/10

Exceptional

12 Dec 2025

Jason

They could not do enough to look after you top place to stay

10/10

Exceptional

11 Dec 2025

Philip

I can highly recommend The Lensbury everything you need and more

8/10

Excellent

08 Dec 2025

MOHAMAD

Clean room with all the facilities for comfortable night . Lovely spa. Staff are friendly and helpful

Self

10/10

Exceptional

08 Dec 2025

Vilash

The staff are really fantastic here, the rooms are clean, the amenities offered are great, no complaints whatsoever across 2 separate stays.

Leisure Family

8/10

Excellent

08 Dec 2025

Nigel

The room we had booked was very small and claustrophobic so asked reception if they had any other rooms available so we upgraded to a superior room which was excellent as it was my wife’s birthday the room they gave us was fantastic spacious clean the bed large and comfortable there was a seating area with tv which was great to be able relax after our long drive to the hotel: the breakfast although self service had everything and more for breakfast, fantastic location with easy reach to a lovely part of south west London

Leisure Partner

10/10

Exceptional

30 Nov 2025

Tracy

Spacious clean room with good quality bed linen and towels. Nice time of year to visit with lovely Christmas trees and decorations & real fire in the lounge. Restaurant staff were excellent and we also enjoyed the gym, pool, steam room & sauna.

Leisure Partner

10/10

Exceptional

28 Nov 2025

Philip

top grade service 👍

10/10

Exceptional

27 Nov 2025

Kevin

Room and staff all excellent

Business

8/10

Excellent

23 Nov 2025

Zoe

Lovely hotel in a relaxing setting but close drive to Hampton court and chessington and walk to Richmond park. Really good option for families with rooms with 2 double beds.

8/10

Excellent

22 Nov 2025

Lukasz

Great place and price with easy access to London. Staff were friendly and helpful and the room clean and comfortable.

Business

6/10

Pleasant

16 Nov 2025

Amer

Rooms are small but comfortable. The hotel as a whole needs renovation. Lift was frequently out of order. Breakfast and dining needs improvement.

Leisure Family