Radisson RED London Twickenham

United Kingdom , London
LONDON, 198 Whitton Road, 198
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100 reviews shown

8/10

Excellent

15 Mar 2026

lynne

Lean rooms, convenient to public transportation, only 1 elevator operating but hotel not that busy

10/10

Exceptional

13 Mar 2026

DAVID

Spent two nights at the Radisson whilst we attended a family wedding, we had a family room which was well appointed and clean, the food served at the Huddle was what you would expect to see on a sports bar menu but cooked very well, the breakfast offered was really good but what pushed the hotel to excellent for us was the attentive, helpful and engaging staff, every member of the team we interacted with went above and beyond to meet all our needs and they made my kids feel really welcome.

Family_with_children

10/10

Exceptional

12 Mar 2026

James

Great hotel. Definitely recommend. Will be staying again when in the area

Partner

8/10

Excellent

07 Mar 2026

Victoria

This place is ALMOST perfect. Firm bed and very clean, but the room lighting is severe and bathroom door is a double french door that doesn’t even meet completely in the middle. No one wants that! Also, I realize rugby is the theme here but not sure it needs to be on the walls of the room. I stayed here for convenience of location to a friend.

Friends

8/10

Excellent

02 Mar 2026

Tracey

The room had double sided stickers on the ceiling and the wall which had not been removed and the tv had a crack down the screen

Partner

10/10

Exceptional

28 Feb 2026

Deryn

Comfy bed and spotlessly clean everything.

Partner

10/10

Exceptional

26 Feb 2026

Nina

Great staff big rooms nice decore we will be back again

10/10

Exceptional

20 Feb 2026

Irina

For me it was perfect from location to service.

Self

10/10

Exceptional

14 Feb 2026

Deryn

Spotless room . Helpful attentive staff.

Partner

8/10

Excellent

08 Feb 2026

Chris

Good hotel. Ensure guests know the bar doesn’t sell food.

Business Family

10/10

Exceptional

02 Feb 2026

Emrys

Warm, welcoming and very helpful staff. Lovely sized room, comfortable bed and a good breakfast.

10/10

Exceptional

30 Jan 2026

Abi

Amazing hotel, friendly staff, clear and tidy hotel, great value for money, facilities were outstanding.

Friends_and_family Family

10/10

Exceptional

29 Jan 2026

Suleyman

Really great hotel overall.

8/10

Excellent

27 Jan 2026

Arunee

Our room is comfortable and big enough for family of 3. Price a little too high but great if you plan to watch rugby games. Loved new deco with Rugby players on wall etc. Bathroom very clean and modern. Will stay again when going to watch England games.

Friends_and_family Family

10/10

Exceptional

27 Jan 2026

Paul

Great check in staff, clean room and bus stop into Richmond right outside hotel.

Leisure Self

10/10

Exceptional

26 Jan 2026

Samina

Great location near stadium recently renovated very spacious and clean.friendly staff.

Leisure Family_with_children

10/10

Exceptional

25 Jan 2026

Anna

Room is spacious, clean and comfortable.

10/10

Exceptional

23 Jan 2026

Dan

Lovely room, great bed, friendly staff.

10/10

Exceptional

09 Jan 2026

Hannah

Absolutely beautiful hotel.
Big, clean rooms with up to date modern technology. Big tv and lovely big bath. Tea and coffee facilities including biscuits and free bottled water.
Fantastic breakfast and really friendly staff

We thoroughly enjoyed it and hope to stay again.

Friends_and_family Family

8/10

Excellent

05 Jan 2026

Susan

I was surprised at a stain on the floor under the toilet and an item of rubbish, I assume from the previous occupant that hadn't been picked up. As a regular visitor to the hotel this was something I hadn't experience in previous visits. With hindsight I should have mentioned this to the reception staff, who were very helpful in explaining the heating system in the room. Never the less, I will be returning to the hotel in the near future

10/10

Exceptional

03 Jan 2026

Samuel

Very happy with adjacent family rooms. Clean, spacious and comfortable. Staff were friendly and welcoming. Gym and spa facilities next door to the hotel were fantastic.

Leisure Family

8/10

Excellent

02 Jan 2026

Nitya

Clean, well-maintained rooms and a considerate, professional staff. Overall, a comfortable and pleasant stay.

10/10

Exceptional

31 Dec 2025

Paul

Great location for central london access via bus/underground. Spacious rooms but very noisy in corridors at night (doors don't seem to keep out any noise). The four pillows provided quickly become as flat as pancakes ! Good wifi. Very good breakfast with wide variety. Will be in London again soon & may stay here again.

Friends_and_family Family

8/10

Excellent

31 Dec 2025

sean

very nice and clean

10/10

Exceptional

31 Dec 2025

Terry

One night but extremely vomgirtable

Friends_and_family Family

10/10

Exceptional

29 Dec 2025

Ivy

The room was clean and tidy. Even though we checked in late, the staff were very nice and friendly. Special thanks to Sabina and Donna — they were so welcoming when we checked out early in the morning. My kids especially loved the hot chocolate 🙂

Leisure Family_with_children

6/10

Pleasant

28 Dec 2025

Jamie

Plus points: The staff were extremely friendly and helpful and the food was very good. Shower was great and the soaps/shower gels etc were really good quality.

Negative points: Room was missing a phone so we couldnt call for room service. The coffee facility was missing pods, and the bed sheets (whilst visibly clean) smelt very odd.

Leisure Partner

10/10

Exceptional

26 Dec 2025

Simon

Fantastic customer service. Very clean rooms.

10/10

Exceptional

21 Dec 2025

Debra

Rooms were ready early, clean and well stocked… comfortable beds.. restaurant and’s bar area well stocked and staffed… will definitely use again

Friends_and_family Family

10/10

Exceptional

21 Dec 2025

Iain

Was down for an event. Staff wete great. Breakfast was a big buffet with hot quality food. Some items in the room were a little tired.

Partner

10/10

Exceptional

15 Dec 2025

Marie

Amazing stay

Friends_and_family Family

10/10

Exceptional

10 Dec 2025

Rebecca

Excellent staff and services available. Good location for central London and the rugby.

6/10

Pleasant

07 Dec 2025

John

Checkin was fine. The car park was signposted, but not entirely obvious that it was the correct one for the hotel.

Nice to be able to visit the swimming pool, spa and gym for free next door.

I was given a 'free drink' voucher, but was unable to use it as the bar had no staff available at 18:30 on a Saturday to redeem it.

There was a fire alarm at 1am, which meant everyone was forced outside, only immediately to be told to go back in. Families with small kids etc.

Bed was very hard and gave me neck ache.

There was a coffee machine, but only two decaf pods with space for four others which weren't there.

Would I stay again? I doubt it.

Leisure Self

10/10

Exceptional

03 Dec 2025

Deryn

Easy parking and a lovely room. Bed was super comfy.

Partner

10/10

Exceptional

30 Nov 2025

Paul

Excellent boutique hotel, spacious rooms, bus stop right outside for Richmond or Twickenham. Great walk in shower and great staff

Leisure Self

10/10

Exceptional

23 Nov 2025

Karen

Lovely room, excellent facilities

Leisure Partner

8/10

Excellent

22 Nov 2025

Simon

Great position great hotel

Partner

8/10

Excellent

10 Nov 2025

Ian

Great Location from a stay after the Rugby international with comfortable Spacious Rooms. Somewhat pricey on a matchday but that's Business

Leisure Friends

10/10

Exceptional

08 Nov 2025

Connor

Staff are exceptional, so personable and engaging. Phoned up to the room to check and make sure we had settled in okay.

In conversation it came up that it’s my birthday this weekend and after I came back from dinner, they had brought up a complimentary dessert and card which was a nice touch.

Highly recommend and will be staying again

Partner

4/10

Poor

05 Nov 2025

eloise

Room bed/pillows very uncomfortable. Bathroom poor shower and drainage. Very dark,poorly lit room overlooking an internal corridor!

Partner

10/10

Exceptional

03 Nov 2025

Paul

Room was clean, very functional, great sleep and fantastic walk in shower. Also had Nespresso type coffee machine which was a nice touch.

Leisure Self

10/10

Exceptional

01 Nov 2025

Chin Hwa

Great stay

Leisure Family_with_children

8/10

Excellent

31 Oct 2025

Mohamad

Yes

Business

8/10

Excellent

29 Oct 2025

Samantha

Room was clean, hotel was lovely, staff were friendly.

10/10

Exceptional

26 Oct 2025

Kelly

Great staff, huge, comfy room plus the gym next door were all wonderful. I will stay again.

Business

10/10

Exceptional

25 Oct 2025

Matt

We booked this hotel after missing our flight from Heathrow, and upon explaining that to the front desk they massively helped us by allowing us to check in early. Hotel was great, though the pool and spa aren’t great for kids!

Overall, would definitely stay again.

Friends_and_family Family

10/10

Exceptional

18 Oct 2025

Deryn

Perfect room.

Partner

10/10

Exceptional

14 Oct 2025

Margaret

Newly refurbished and friendly staff!

Partner

4/10

Poor

14 Oct 2025

Craig

Hotel and room was great and as expected. However our experience the next morning was nothing short of appalling.
45 minutes for breakfast to arrive and when it did the order was wrong. Bacon included with a Vegan request, no beans (oh, these came out 10 minutes after we had finished eating) and also completely forgot that we asked for some gluten free bread.
The other breakfast order came with Vegan Saudages and was told that they had run out of meat sausages. Confused by this as orders after ours came out with meat sausages. At no point was anything explained and it wasn't until we complained at the end that somebody apologised. Was told that we wouldn't be charged but still had to pay £15 each for the experience. Would never eat there again.

Leisure Partner

10/10

Exceptional

14 Oct 2025

Helen

The room is superb, clean and neat. Bed is very comfortable as well. Have a nice recharge there. About the pool as it is not located within hotel, i think its better mentioned as additional to hotel guests and prepare one-time lock for hotel guests so we can also enjoy the experience better.

Partner

10/10

Exceptional

13 Oct 2025

Jada

It was great didn’t want to leave

Friends_and_family Friends

10/10

Exceptional

12 Oct 2025

Loren

Great choice

Very nice staff at check in and nice pitch view

Partner

10/10

Exceptional

08 Oct 2025

Tom

Clean. Comfy. Easy check in and out

Friends_and_family Friends

10/10

Exceptional

07 Oct 2025

Jason

Nice large clean room.
The gym & Pool were never mentioned upon check-in, only realized upon departure.

Business

10/10

Exceptional

07 Oct 2025

Zintle

Excellent location and amazing staff. Well done to you All!

Leisure Family_with_children

10/10

Exceptional

03 Oct 2025

Simon

Superb room and great facilities

Friends_and_family Family

10/10

Exceptional

30 Sep 2025

Liam

The whole experience was great as we were staying for the RWC Final. Simple check in, great service and very spacious and comfortable rooms. Decor is good and in keeping with the Radisson Red theme throughout. Overall a great stay for myself and my group.

Friends_and_family Friends

10/10

Exceptional

28 Sep 2025

edward

Fantastic hotel. All the staff ensured our stay was perfect from the welcoming and easy check in process to the friendly service in the bars and restaurants. We look forward to our next visit

Leisure Partner

6/10

Pleasant

28 Sep 2025

Louise

Comfy & spacious but hot & staff uncontactable

Our stay was 50% excellence, 50% poor, with nothing inbetween.
The room was large, clean, and very comfortable. The beds were wonderful. The shower was powerful and easy to use, but leaked through the shower screen, and the bath was super slippy to stand in (as was the floor once the shower had leaked on it). We were only given two bath towels for a four person room and couldn't get in contact with anyone in the evening for more.
Some of the reception staff were excellent in person, they couldn't do enough to help and advise us both before and during our stay. However, our attempts to call down to reception went unanswered on every one of the three separate occasions we tried to speak to someone (to ask for towels, a menu, and report broken air con). One woman on reception was dismissive of our inquiries for a room service menu and when we went down to ask in person.
The windows did not open and the climate control was broken. As mentioned, no one answered when we called down to report it. When I reported it on check out, I was told the air con could be quite hard to use and set, even though I know I had set it correctly and the issue was there was no cool air and no fan. It was annoying to be implied to be too stupid to use it, when it was broken.

10/10

Exceptional

28 Sep 2025

Scherezade

Excellent room

Excellent hotel, we ate in the restaurant food is great, we had the chicken tikka as starter and that was really good, attention is great, staff are so friendly, only think get another draft beer as madri is not the best one, drinking in plastic cup is not great too when we are drinking procceco, but the rest was amazing, comfy bed, big rooms, I will come back for big events in there

Partner

6/10

Pleasant

27 Sep 2025

Karen

Room and facilities were excellent but issue at check in when we were told our room had been cancelled which it had not, eventually sorted but given a double room instead if twin which was booked as 2 friends travelling. Restaurant had just opened day we visited and were not prepared, delays of 90mins from ordering to food arriving.

Leisure Friends

10/10

Exceptional

24 Sep 2025

M Catherine ONeill

Large room, comfiysble beds.

Business

8/10

Excellent

21 Sep 2025

Valerie

Staff were so friendly and helpful. Loved the coffee bar in the room.

Friends_and_family Family

8/10

Excellent

14 Sep 2025

Paula

Hotel was nice and clean, breakfast was not nice was not very hot

Leisure Family

10/10

Exceptional

07 Sep 2025

Saira

We had a wonderful stay at the hotel. The hotel was exceptionally clean, and the staff were super helpful. Within an hour or checking-in, staff contacted us to check if we were settled. A lovely experience!

Leisure Family

2/10

Poor

06 Sep 2025

Tasneem

- car park is a 5-8 minute walk away. Try doing that late at night with tired children

- swimming is next door not in same building. It’s part of a public gym. Kids get one lane to swim in in certain times. There’s are no loungers or anything to relax on when kids swimming, it’s not a normal hotel pool. Imagine doing that in the cold - after swim you have to go back outside and walk across to the hotel

- breakfast is horrible - couldn’t even make toast, hash browns nearly broke my teeth, eggs mushy mess

- staff are incompetent. My son knocked over a water bottle in the room (they are all glass) just as we were going out and there was broken glass everywhere. I called down and they said someone will come and clean it.

We came home at 11:30pm to find that the smashed glass was not cleaned and there were shards everywhere. We had to move rooms at midnight. Kids tired and crying. In the hurry to pack up and leave, items were forgotten in the previous room.

As a single mums, I worked very hard to save and take my kids on this mini break and it was horrible. Never again.

Leisure Family_with_children

10/10

Exceptional

01 Sep 2025

PAUL

A second night to a previous review. All very good.

10/10

Exceptional

30 Aug 2025

Paul

All went well even with a major refurbishment underway

10/10

Exceptional

29 Aug 2025

Nasar

Was impressed by the property, all round I must say it was very good can’t fault it

Leisure Family_with_children

6/10

Pleasant

24 Aug 2025

Simon

Check in was very slow with front desk staff having conversations with all around them rather than focus on the customer. Property going through a renovation so front was a bit of a mess.

Leisure Family

8/10

Excellent

23 Aug 2025

Hannah

Nice stay

The staff were so nice and rooms a great size. The only negatives would be the housekeeping, as they only changed towels and teas/coffee station. We had to ask them to change sour bed linen and clean the whole room. And then finally there was renovations so the common areas were not as comfortable as I’m sure they will be when the renovation is complete. I would stay again as long as housekeeping improves.

Friends_and_family Family

8/10

Excellent

23 Aug 2025

Michelle

Comfortable but Standard stay!

The hotel is going through a reception refurbishment so it was a little discombobulated at points during our stay. Whilst parking was plentiful, it is in what can only be described as an overflow carpark at the rear of the rugby ground, the furthest point away from the front of the hotel, having to walk the perimeter of the rugbyground to get to reception. On a dry day this was ok, but not one i would relish on a wet or windy day!
All staff, from security, reception and bar staff were extremely friendly, polite and helpful throughout our stay.
Checking in and checking out was an easy process.
Our room was on the 5th floor at was a VERY long walk from the lift.
Whilst the decor is fitting to the rugby world, it was somewhat dark, which made seeing used dumped white towels/bed linen left outside bedrooms, much more noticeable.
The room itself was clean and spacious. Nothing spectacular, despite being a more superior room.
We had booked the stadium tour, which was good, as was the rugby merchandise store and the museum is worth a visit.
We visited both Richmond and Twickenham which are both easily accessible via public transportation.
The hotel bar was pleasant enough, the staff were very attentive.
Breakfast was a little chaotic. Tables were not cleared quickly. Food items not checked or replenished frequently enough leaving guests having to ask for replenishments. There was no toaster, later establishing this was by request only.
Overall, a comfortable but standard stay!

Partner

10/10

Exceptional

18 Aug 2025

sophia

Room decor and comfort

Leisure Self

10/10

Exceptional

18 Aug 2025

Nicola

Really friendly staff abs great location

Friends_and_family Family

8/10

Excellent

15 Aug 2025

Jasmine

Work on the menu options and this would be a amazing hotel.

Leisure Family

10/10

Exceptional

15 Aug 2025

Nicola

10/10

Exceptional

07 Aug 2025

Rose

It looks beautiful

10/10

Exceptional

06 Aug 2025

Robert

Twickenham

Perfect for my trip needs

Business

6/10

Pleasant

05 Aug 2025

Verified traveler

Poor start to my stay.

Renovations going on at the hotel at the minute. Paid £18.50 each for 2 people for a breakfast without being told that it was nearly over @10am. Hot food dried up. No pastries, bread, ham or cheese or fruit. Told there would be no more put out as it would take 15 mins. Very disappointed so went elsewhere on my other days for breakfast.

Partner

10/10

Exceptional

03 Aug 2025

David

Thoroughly enjoyed our stay. Very nice room, really comfy bed. Of course, the hotel is in the middle of being refurbished, but this had no effect on our stay. Good rate for our room and free parking too.

Leisure Friends

6/10

Pleasant

25 Jul 2025

Refurbishment is in progress. Refurbished room was nice. Breakfast is not worth the money. Staff not particularly interested in guests.

Business

10/10

Exceptional

24 Jul 2025

Magret

A superb hotel

The ladies on check-in were very polite and efficient. Only I got lost trying to locate the hotel did not realise that it was in the Stadium 😂

Friends_and_family Family

10/10

Exceptional

23 Jul 2025

Shiraaz

The property is an amazing location.

And will be even better ince the renovations have been completed

Leisure Family_with_children

2/10

Poor

18 Jul 2025

Pedro

Leisure Family_with_children

4/10

Poor

16 Jul 2025

Kevin

Not going back

Building works going on so very noisy during the day entrance was temporary entrance which is not very clear neither of the signage along a temporary corridor to lift with it reception on the first floor. Room service was a joke a £5 surcharge which is not shown on the menu what they just don’t add it to the price I do not know.

Business

10/10

Exceptional

12 Jul 2025

Tracy

Stayed in one of the newly renovated rooms very spacious and great breakfast

Partner

8/10

Excellent

06 Jul 2025

Madison

The staff at this hotel were very nice and the pool and spa were amazing. I do wish the

2/10

Poor

06 Jul 2025

Martin

Suckers you in this place

The worst check in process ive ever seen.

The hotel doesnt have a spa or gym. They have an agreement with one next door which you cant use unlese you are checked in.

No mention or refurbishment when booked. Very challenging to find any space or anywhere quiet.

Absolute con of a place.

Business Partner

10/10

Exceptional

06 Jul 2025

Joanna

Twickenham

The room was spotless and there were nice touches such as bottled water and slippers. The mattress was very firm, a little too firm for our liking. The staff were very friendly and welcoming to the children. The use of the pool and facilities next door was a huge bonus. It was great having bus stops so close.

Friends_and_family Family

10/10

Exceptional

29 Jun 2025

Steve

Hotel was undergoing some refurbishment but staff were polite standards were maintained to high standard. Rooms very clean and well maintained. Really good experience whilst staying for England b France- shame about the result!

8/10

Excellent

27 Jun 2025

William

We only stayed one night but was perfect for what we wanted. I think that we would definitely stay here again

Leisure Partner

4/10

Poor

23 Jun 2025

Emma

Disappointing and bad customer service

Called on the day for parking, advised fully booked and were advised to use the Allianz website to book paid parking. Did this at £35, then when arrived was advised it’s free and just to register reg plate. No option for refund.

On arrival to hotel, long queue for lift with no air conditioning. Had to queue again for check in, which was slow and staff had no customer service skills.

Had to then queue again for lift (again with no air conditioning in lobby).

Room was clean and spacious, but no tea and coffee making facilities. We booked a second room for our friend and he had no TV remote.

Had dinner in the hotel restuarant - one member of bar staff was very rude and walked off when we were trying to order a drink. Limited food menu and very low quality food at restaurant. No customer service skills from restaurant staff.

In the morning, we rang to reception (had to guess the number as no information in room) to ask for tea and coffee making facilities. Were provided with a kettle, but had to call again for tea bags, mugs etc.

This was meant to be a birthday weekend celebration with a visit to England Rugby, and sadly the hotel experience was really disappointing.

I would advise anyone staying at this hotel to read this review.

Such a shame as the location is perfect for Allianz Stadium. Very surprised given that this is a Radisson hotel - not to their normal standard at all.

Partner

10/10

Exceptional

22 Jun 2025

Claire

Not not far from Twickenham, easy to get to lovely and clean

Leisure Partner

8/10

Excellent

22 Jun 2025

Kirsty

Staff were very polite and nice. Room service usually forgot to bring something like cutlery. Housekeeping was a bit mixed, with one day being particularly poor. Lack of drawers is a nuisance. Shower great, no figuring anything out, yay!

Partner

10/10

Exceptional

21 Jun 2025

David

Excellent

10/10

Exceptional

20 Jun 2025

Mark

Really

Business

6/10

Pleasant

20 Jun 2025

Shanna

Lovely location and rooms. Really disappointing check in as reception staff were unsure of process and far from welcoming sadly. Thankfully was only for one night!

Friends_and_family Family

10/10

Exceptional

19 Jun 2025

Verified traveler

Couldn’t fault a thing

The first thing we noticed was how welcoming all of the front of house staff were. Our family room was very comfortable, clean and quiet, with a really well-equipped bathroom. We would definitely return!

Friends_and_family Family

10/10

Exceptional

06 Jun 2025

Verified traveler

Highly recommend

Excellent location. Friendly staff.

Friends_and_family Family

8/10

Excellent

03 Jun 2025

Stuart