Name: Aparthotel Adagio London Brentford
Address: Key Eye Tower Ealing Road Brentford, London, TW8 0GP, GB

10/10

Exceptional

14 Jul 2026

Ryan

Nice and clean, staff very helpful

Partner

8/10

Excellent

11 Jul 2026

Stacey

Very pleased with our stay overall. The room amenities were a big plus for our stay and the location was excellent for options for public transit to a variety of locations. The staff were so kind and helpful, particularly Fernando, who went above to ensure our comfort and always had a friendly greeting for us! The room was just as advertised and more than enough space for our needs. It did feel a bit empty and there was space for a small couch or chair but that didn’t impact our stay at all. The bed was exceptionally comfortable - one of the best I’ve ever had at a hotel!
I would definitely stay here again and would recommend!

Family_with_children

4/10

Poor

03 Jul 2026

Alison

The hotel carpets were water‑stained and grim, the air‑conditioning was dead on arrival, and the “solution” offered was a fan so weak it couldn’t cool a hamster. The curtains didn’t close, so I spent the entire night lit up like a shop window.

Yes, the location is great, Sainsbury’s next door, but the mythical “free parking” might as well be listed under folklore. Unicorns are more common.

Communication was a shambles from start to finish, and the manager and staff seemed genuinely unaware of their own policies. Basic queries vanish into the void, and responses, when they finally appear are slow, vague, and unhelpful after the event!

The contrast with the Adagio Stratford is brutal. Stratford runs circles around this place on every single count!

Business

2/10

Poor

25 Jun 2026

Rashida

We had stayed at this hotel 4 years ago and had a great experience. This time we booked 4 rooms and had a terrible experience. The rooms were not kept clean, the floors looked dirty and sheets, pillows, etc all looked worn and dubbed cover was actually torn. The rooms service used to. D more frequent and now it is only once a week. The AC did not work and the rooms were boiling hot reaching room temperature of 85+ degrees. When you would tell the staff, they just ignored you. It was a very unpleasant experience.

Friends_and_family Family

6/10

Pleasant

21 Jun 2026

Ramakrishna Rao

Easy check-in process and comfortable bed
However on first receiving room noted lip stick stains on pillows, hair on bed, stains on bed sheet and poorly cleaned toilet
While an alternative room was offered we noted that the shower doesn’t drain properly the sink leaks water on the ground
Parking was hassle free and reasonable rates
For the price was a reasonable stay but I wonder if maintenance and upkeep have areas to be improved

Partner

10/10

Exceptional

21 Jun 2026

Andrew

First come first serve for parking with a few right outside and the rest in an underground garage. Got there at 11:30 and there were plenty. Very friendly check in staff. Room was good although ‘interesting’. Not enough electrical sockets and those that were were poorly located. Hard floor, no carpets which doesn’t give it a homely feeling. Beds ok but quite small. Didn’t eat but plenty of options to take back to the room if needed.

Partner

10/10

Exceptional

21 Jun 2026

elspeth

Great location with parking, lovely room and nice staff!

Partner

10/10

Exceptional

19 Jun 2026

Jonathan

It was a great stay and I fully endorse this establishment

8/10

Excellent

15 Jun 2026

Manon

Clean room , good size

Family

10/10

Exceptional

04 Jun 2026

Damian

❤️ Lovely staff, lovely gaff, very happy!

Business Self

8/10

Excellent

01 Jun 2026

juran

The hotel itself was great, but getting around was a bit tough because H91 was the only bus available. Still, if I ever go back to London, I’d definitely choose this hotel again.

Partner

10/10

Exceptional

29 May 2026

Kerry

I unfortunately had booked the wrong two nights therefore did not arrive on the first night. When arriving for the second night was told I had been marked as a no show. This was not something I had experienced before and was taken aback. However after some looking they managed to still find me a room for the night.
Room was amazing, great amenities, very clean and a great size. I would highly recommend.
A suggestion I would give is that if someone does not attend for their booking and they are staying more then one night maybe a curtesy call could be made to them.

Business Self

10/10

Exceptional

27 May 2026

Nancy

Decent & clean place.

Family

10/10

Exceptional

26 May 2026

Raj

eye friendly staff really welcoming

10/10

Exceptional

17 May 2026

Lawrence

Staff are exceptionally friendly and helpful

Family_with_children

10/10

Exceptional

07 May 2026

Caroline

If you are staying in London for a few days,this place is great! Spacious, home from home and great value!

Friends

10/10

Exceptional

03 May 2026

Ruchi

I tissue box and it would nice the nice to get fresh towels after two nights of stay
Coffee is there for the first morning only and it would be nice to have it for every morning
Otherwise love the property
The staff is very efficient and takes care of anything not work in right away

Family

10/10

Exceptional

28 Apr 2026

Edward

Spacious and Modern. Highly recommended and a great value to save money when you're staying in England. Coffee shop and a mini market nextdoor and bus lines connect you to the city. It was my second time staying here.

Self

6/10

Pleasant

26 Apr 2026

Jonathan

Internet was fine. Staff were great. Breakfast was below average. Had to pay refundable deposit for potential smoke damage! I don't smoke or cook which I mentioned to no avail! Bed was VERY hard. Bathroom was great with a lovely shower. I didn't need it but room servicing is expensive and only free on stays of 8 days or longer.

Self

10/10

Exceptional

22 Apr 2026

Hafizur

5 stars all round

Business

10/10

Exceptional

21 Apr 2026

Corey

Great value, really appreciated the kitchen facilities allowing us to make some of our own meals they helped with trip affordability. Would definitely recommend and book again.

Family

6/10

Pleasant

12 Apr 2026

clarise

Clean spaces for the most part. The kitchen could have been cleaner. Quiet. Not a fan of the area

Self

10/10

Exceptional

12 Apr 2026

Massimo

Really value for money, with underground car park and excellent links to central London. Room was clean, generously sized and calm. Staff were all friendly and very attentive. We can only recommend this place!

Partner

10/10

Exceptional

22 Mar 2026

Marios

Was in town for professional women’s football (soccer). Superb, helpful and friendly staff who had solutions for every question. Clean and modern lodging, walking distance to stadium.

Self

4/10

Poor

22 Mar 2026

Leah

Ok place to stay if needed at last minute. Spent most of the evening fighting the TV as it kept switching off every 30 seconds. Ended up sitting in silence. No smart TV. Got to the hotel after a long drive, ordered food, to find all the cutlery was still dirty from the previous people’s stay. Absolutely disgusting. Not worth the money.

Partner

8/10

Excellent

19 Mar 2026

Jiannong

Very convenient but rent car

Family_with_children

8/10

Excellent

16 Mar 2026

Laura

Spacious and comfortable accommodation. The bed was big and very comfortable. Mostly a very quiet room, but the heating/fans were often noisy and couldn't turn them off. Some of the lights in the room were flashing

Partner

10/10

Exceptional

15 Mar 2026

Dalton Junqueira de Miranda

Very good value

Family

6/10

Pleasant

01 Mar 2026

wasim

Generally ok
No plugs near mirror
Tv didn’t work

Partner

10/10

Exceptional

25 Feb 2026

Carol

Clean rooms and great location. Lovely

Self

10/10

Exceptional

24 Feb 2026

Paul

Room was very spacious and had everything needed for a great stay.

Self

10/10

Exceptional

21 Feb 2026

Lorna

V friendly staff

6/10

Pleasant

16 Feb 2026

Ayman

Room was great for a family but they dont offer room cleaning daily, only once every 8 days or you pay a charge to have it done.

Leisure Family_with_children

8/10

Excellent

15 Feb 2026

Lauren Expedia

Room was good, spacious. Staff were very nice. Issue with sink tap in bathroom unfortunately scolding so burnt my hand when set to only half way so please be careful.
Only two pods of coffee provided as complimentary and not replaced each morning (there were two of us).

Business_and_leisure Partner

10/10

Exceptional

12 Feb 2026

Edward

Amazing

10/10

Exceptional

09 Feb 2026

Peter

Amazing value, wonderful apartment

10/10

Exceptional

27 Jan 2026

Heather

Great room, really clean and well equipped. Staff at Reception were above and beyond helpful and friendly.

Friends_and_family Friends

10/10

Exceptional

25 Jan 2026

Nicholas

Super team

8/10

Excellent

21 Jan 2026

Jane

clean, quiet and well thought out.

Self

10/10

Exceptional

15 Jan 2026

Jamal

Lovely service

Partner

8/10

Excellent

12 Jan 2026

Jane

Clean apt comfortable and peaceful. Ideal for me as a writer recovering after a small operation!

Self

10/10

Exceptional

29 Dec 2025

Osama

clean room | good breakfast |

Leisure Family

10/10

Exceptional

27 Nov 2025

Halima

Current favourite place to stay at, will be returning soon

8/10

Excellent

16 Nov 2025

Priyanka

The floors in the room could use a good scrub, however the staff were friendly and very helpful. The accessibility of the room and bath were as requested. Overall the convenience of the space was worth it.

Business Partner

10/10

Exceptional

16 Nov 2025

Deyaa

Good

8/10

Excellent

04 Nov 2025

Robert

Staff were very friendly and generally helpful.

8/10

Excellent

04 Nov 2025

Robert

I’ve stayed here a couple of times. Staff are excellent, the immediate area is a bit isolated but it’s and easy bus ride to Richmond or Ealing Broadway Station. Easy access by TFL to Heathrow. The apartments are fairly comfortable.

My only complaint is I stayed a week and received two nespresso pods for the room. Despite multiple promises from the front desk to provide more pods I finally broke down and bought some. If you don’t provide pods for the stay, just say so rather than continually promise and not deliver on your promise.

Leisure Self

8/10

Excellent

31 Oct 2025

Koichi

A knife equipped in the room was dull, and my request to change it better one was not perfored. But except for that, the hotel is so nice.

Business

10/10

Exceptional

19 Oct 2025

rakita

Nice place to stay, clean, great value for money and breakfast was a plus as most places like this don't have it. Would stay again. Very comfortable.

Leisure Family

2/10

Poor

15 Oct 2025

Mary

Terrible run down property the rooms were awful with cabinets broken needs a full remodel

10/10

Exceptional

13 Oct 2025

Madhur

The property is exactly as described. It provides a rather cheap option where multiple people can stay in a very big room near to London which is very close via public transport. Richmond which is a stone throw away has plenty of things to do and he can easily spend one to two days there. The parking is a bit expensive and you have to pay 15 pounds a night for that that is expected of Brentford / Richmond. The surface very easy to communicate with and some minor issues regarding plumbing will resolved promptly. Highly recommended

Leisure Family

6/10

Pleasant

09 Oct 2025

Ruby

Ok...heres an honest appraisal...if u want somewhere that gives a decent apartment and your not fussed about the hotel facilities downstairs then u will be happy here
But if you want a nice english breakfast, welcoming entrance area and comfy areas to relax then look elsewhere
The apartment with its kitchenette and balcony area were brilliant as we were staying for a week and wanted to cook our own meals so once beyond the lift and jnto our space it was fine.
Employees in dire need of a uniform overhaul...frayed shirts not really good for the staff or the guests
Helpful staff tho....very good

Leisure Family

10/10

Exceptional

09 Oct 2025

Shane

Some small marks in the room on the walls and floor. Broken glass in the elevator butbtuis was quickly cleaned by night staff.

Friends_and_family Friends

10/10

Exceptional

01 Oct 2025

Chela

Clean well equipped room, lobby and elevator. Friendly helpful staff.
Underground parking limited except in areas that smelled like urine.
Overall great location and hotel.
Would stay there again.

Business_and_leisure Family

2/10

Poor

18 Sep 2025

Shahabodin

Big mistake on my part to book this hotel.

Expedia price was twice the standard hotel rate so book direct if you want to stay at this hotel.

Downsides:

Noisy air conditioning, poor quality towels and bedding, uncomfortable bed, no water in the room (paid £3 for a bottle from reception), dirty bathroom, extremely dark bathroom, extremely poor quality breakfast (most items finished at 9:45 am), no restaurant.

Upsides:

Great coffee.
Hotel next door has a lively bar and a good restaurant.

Business Self

10/10

Exceptional

16 Sep 2025

Holden

Quick turnaround and Vishal made the process so easy and upgraded our room!

Partner

2/10

Poor

15 Sep 2025

Osose

My room did not lock no matter what. All you had to do was push it a bit without the card and it opened. Made me feel very unsafe

Leisure Self

10/10

Exceptional

15 Sep 2025

david

Great central apartment

The apartment was perfect for a temp stay while house was being renovated. Freondly and helpful staff and really spacious bright property. probaly could do with more kitchenware for the apartment it was very limited and missing some things but all workable.
Even though next to a road the sound proofing was fantastic

Friends_and_family Family

4/10

Poor

03 Sep 2025

Jasmine

We wanted to love this hotel, but the lack of cleanliness was a non-starter. There were stains on the sofa, dirt and grime around the shower and bathroom sinks. It appears the hotel has not been properly maintained. We couldn't take a shower. It was disgusting.

Leisure Family

10/10

Exceptional

23 Aug 2025

Melanie

Very helpful staff, we appreciated all they did for us.

Leisure Family

10/10

Exceptional

11 Aug 2025

Iain

Great.

Room was great and good value. Staff were very friendly.

Partner

10/10

Exceptional

11 Aug 2025

Shaun

Lovely property, great rooms. Nice and quiet.

Leisure Partner

2/10

Poor

11 Aug 2025

Daniel

Faulty air conditioning - don’t fall for it

I specifically picked this hotel as it was listed as being air conditioned. The air coming out of these vents is so weak that the thermostat has not reduced below 26 all night. Absolutely livid

Self

10/10

Exceptional

01 Aug 2025

Jonathan

We stayed here for a week and loved it! Great location, lovely room interiors, and the staff was amazing, friendly, and helpful!

Leisure Partner

10/10

Exceptional

31 Jul 2025

Bing

great west london place

10/10

Exceptional

28 Jul 2025

Thierry

Autonomous option for cooking.
Shower door could have been cleaner

8/10

Excellent

26 Jul 2025

Massiel

First, I want to say that I live in the US so things are a bit different than in the UK.
The hotel in overall is nice, my room was a “studio”, it had a microwave, stove, dishwasher, sink, some cups and plates, a decent size room and bathroom, not a lot of room to put clothing away. The hotel is NOT close to the city where tourist would go, you need to walk to a bus station which is not too far, take a bus to the train station then take the train to the city depending where you are going, it takes an average of 40-50 mins depending how fast the bus and train are scheduled. One thing I did not like was that I stayed for 10 days and they only cleaned once, on day 6 I had to ask for extra towels and they gave me two small ones. We did not eat breakfast at the hotel. There’s a laundry room but you need to book it and pay for it. Overall, it wasn’t a bad experience but I would not stay here again; mainly for the distance to the city.

Business Family

6/10

Pleasant

22 Jul 2025

Seyed Ali Ghoreishi

Good room - not sufficient staff- not satisfactory service

Leisure Family_with_children

8/10

Excellent

17 Jul 2025

Alexandra

The apartment was nice and spacious. The bed was really comfortable with good black out curtains. There is a laundry which was very handy. You need to book a time slot to use and you pay a fee to use the washer and dryer. The buffet breakfast had all the basics but was pretty average. The only downside really was just the proximity to public transport, as you need to catch a bus to get to the nearest tube station. I would happily stay here again if it were a bit closer to a tube station as it was quite good value for money.

Leisure Self

10/10

Exceptional

12 Jul 2025

Nileshkumar

Excellent service and best guys.
Expedia booking confirmation didnt go somehow but hotel staffed managed to gave us room and helped us.

Leisure Family_with_children

10/10

Exceptional

11 Jul 2025

Mohammed

Short but very nice trip in London

Reception staff were very professional and helpful. The check-in was fast and timely.
The location was excellent with few step to bus station if you don’t have a car. There is a bus can take you to down town but I don’t remember exact number of the bus. There is one co-op or a super market just facing the entrance to the hotel. Parking is very good other you pay through app or Hotel staff can arrange it for you in their designated spaces.

Friends_and_family Family

10/10

Exceptional

02 Jul 2025

Beth

The apartment itself was lovely, ideal for our one-night stay. Parking and check-in was easy. Our only issue was when enquiring about parking (particularly disabled parking) before arriving, the emails I received back were very unhelpful and each time I asked more than one question in an email, I wouldn’t get an answer to each one which was frustrating. Otherwise, the stay was great and breakfast was lovely.

Leisure Family

8/10

Excellent

27 Jun 2025

Verified traveler

Good stay - some issues.

I enjoyed my stay.
Some of the good:
-Transit is really convenient and lots of options are close, -There is a grocery store within about 50 steps,
-The unit was clean and well maintained.
-Staff were super friendly.
Some of the not-so-good:
- We booked a room with a double and single bed, because we needed 2 beds. The single wasn't a bed, it was a pull out sofa. When I queried at the front desk, I was told this is what I booked, there are no other rooms available and if there were, it would be an extra cost. The sofa bed was ok, not great, and I was told that we can not switch from bed to couch ourselves. We booked this room in order to have flexibility, and this was an unexpected disappointment.
- The kitchen equipment was limited, we had to ask for extra cooking items.
-The ventilation is poor, we could smell the food we good for many days.
- There are laundry machines available, which are to be signed out. Twice when we did laundry, there were other peoples items in the machines and the staff refused to address it with the individuals who were doing laundry when not signed out.

Overall, the stay was good, I would stay in the area again, but would not book this type of room if two beds are needed, given the misrepresentation of the beds in the ad.

Friends_and_family Friends

8/10

Excellent

25 Jun 2025

Hong

I like the hotel location which is near residential area and a Sainsbury shop although is near the busy road also, so close the balcony door when sleep. Front desk staffs are gentle and friendly and with big bright open sitting area supply snacks and books creat a peaceful and calm feel, this is the best point of this hotel to me, hope it will keep this way. Hotel looks very new. If leave rubbish bags outside the room they are cleared very quick. I had an unlucky second day with suddenly no hot water due to boiler problem but I think it is one off. Stayed regularly here find the toilet seat is smaller than the toilet which is not very comfortable and don’t look good. Hope when they change toilet seat again find a matching size. Room phone is very loud ringing sound but when started to talk it is extremely faint can’t hear which stressed me out, I hate when the phone ring. When order Uber taxi drivers don’t know or don’t want to get to the door so they cancel sometimes, it will be better hotel can give guests the Sainsbury address and let guests wait by there to avoid problems. I had cancelled taxi while I was even watch out. Overall I like this hotel.

Business_and_leisure Friends

10/10

Exceptional

19 Jun 2025

Ruby

Great location for families

Friends_and_family Family

10/10

Exceptional

18 Jun 2025

Jane

Modern and friendly

There was an inaccurate representation of what room I was booking and when I challenged this they at first told me I’d have to pay an upgrade, but they quickly changed this once they realised I was not at fault and gave me an upgrade far better. Lovely place to stay and I’d stay again

Self

2/10

Poor

16 Jun 2025

Nitasha

I wanted to love this place. The location and natural light was wonderful.However, the pots and pans were dirty, there were bo dishclothes,

Self

8/10

Excellent

15 Jun 2025

Katie

Good location with additional payment for parking. The room/apartment was clean and had all the basic necessities.

Self

10/10

Exceptional

14 Jun 2025

Kostadin

Property is nice with plenty of amenities. There is a small Sainsbury's nearby but area is a bit dodgy with loads of unruly teenagers roaming around

Leisure Partner

10/10

Exceptional

26 May 2025

Christel Mareianna

Was a great experience and really enjoyed my stays

Business Self

8/10

Excellent

24 May 2025

Hannah

Great hotel for the price and location. The room had everything you might need and was clean and spacious. The bed wasn’t very comfortable though.

Leisure Partner

8/10

Excellent

22 May 2025

Martin

Great size room but slightly tired

Great size room, though, condition was only good and not perfect.

Business

8/10

Excellent

19 May 2025

Doy

The hotel was walking distance from the bus stop, a very nice grocery store, and an outstanding pub (the Brooke). The room had a good array of things we needed like scissors, dishes and cups. The gym was a disappointment due to outdated equipment.

Leisure Family

10/10

Exceptional

17 May 2025

jane

Great staff, great apartment. We had a great stay!

Leisure Family

10/10

Exceptional

05 May 2025

Simon

Excellent customer service and made to feel really welcome. Great room with excellent views

10/10

Exceptional

24 Apr 2025

Daniel

Lovely place to stay nearby London with some nice pubs at a walking distance, would love to stay there again

Leisure Family

10/10

Exceptional

09 Apr 2025

Thai

Great hotel

Leisure Family

10/10

Exceptional

17 Mar 2025

Giana

It’s a very nice and clean hotel. It’s close to bus stops and train stations. It’s close to Kew Gardens as well. The staff is very helpful.

Leisure Family

10/10

Exceptional

09 Mar 2025

Dionne

Great apartments, clean and comfortable. There is a good supermarket a minutes walk away, which makes shopping convenient. Although you are limited with utensils for cooking.
The car park is essential, this is a negative, particularly given the price of £15 per 24hours. This was particularly frustrating for me, as I was leaving at 6.30am and returning after 7pm every day.
Reception staff were very helpful, she even came to meet me on the first evening, as I couldn't find the car park. Thanks for a lovely stay. I would definitely return.

Business Self

10/10

Exceptional

04 Mar 2025

Oyindamola

Absolutely loved every single bit!

I honestly loved everything about the property. It’s a very practical accommodation and close to transport links. The quality of the appliances in the room were top notch and customer service was superb.
I do wish there was some heads-up about the 100 deposit damage fee to be paid before checking in. I understand it’s just precaution on the establishments part but would be great if that’s communicated up front. The deposit was returned to us in less than a day so that was great!
We’ll definitely be coming back for more stays!

Partner

10/10

Exceptional

03 Mar 2025

Rashmi

the stay was great.

10/10

Exceptional

27 Feb 2025

Adam

Great location for Brentford Football club good service and decent breakfast

Friends_and_family Family

6/10

Pleasant

24 Feb 2025

HIROYUKI

Nice hotel and friendly service

Leisure Self

6/10

Pleasant

19 Feb 2025

Jasmine

stunning views! It was a lovely place to stay, the balcony’s were amazing and the rooms looked nice when you walk in. for the price, I would stay there again but there was a few problems which could be improved . None of my tvs worked we had one in the living-room and one in the bedroom. They managed to fix one but the other didn’t gave a cable. They couldn’t fix this. Was annoying because they could have just grabbed one from an un occupied room. The bath was blocked so water didn’t drain when showering. Things were under the bed from the last guests and there was greasy hand prints and marks all over the headboard. There is a constant breeze from the fan which was annoying when you’re trying to sleep. Parking was easy to find but when in the car park the signs are not easy to understand. They direct you but don’t clearly say which spot you should have. Sainsbury’s is literally opposite the front door which was very handy.

Leisure Family_with_children

8/10

Excellent

19 Feb 2025

Tina

I loved the mini apartment it was perfect for our stay. Although a little work needs doing in places. The bathroom had nowhere to put your toiletries and there was no shelf or ledge in the shower either. The dinner plates were extremely small, more like side plates. It would have been nice to have 4 of each item and not 2.. like cups, bowls and cutlery.. we had to wait for the dishwasher to finish to be able to use them again. Otherwise it was a comfortable stay with decent climate control in the living and sleeping area and a very comfortable bed and very quiet. The balcony was very cold, but would have been nicer in the summer, and it offered a nice extra space to walk in, it was rather large. I would definitely go back, the staff could not be more helpful they were amazing.

Leisure Partner

10/10

Exceptional

15 Feb 2025

Daniel

Fabulous stay as usual!

Brilliant stay as usual. Worth every penny! It was my son's birthday and the team brought up a package of goodies & a card! Which made his day and it was so thoughtful. See you soon. Thank you

Friends_and_family Family

10/10

Exceptional

31 Jan 2025

Verified traveler

Great Stay

Great stay. Clean and Staff were kind.

Self

10/10

Exceptional

17 Jan 2025

suraksha

Very good experience

Business_and_leisure Self

8/10

Excellent

16 Jan 2025

Icham

Great stay but you need a car to go central London as it is not in a lively area

10/10

Exceptional

15 Jan 2025

craig

Very pleased. Car parking was very straight forward.
Check-in staff were helpful & friendly. Kitchen area very clean and had everything needed.Happy to book again if/when needed.

Partner