Name: The Kings Head Hotel
Address: 214 High Street, London, W3 9NX, GB

2/10

Poor

14 Jul 2026

Daniel

I had an awful experience with this hotel, both before and during my stay.

Before I even arrived, my booking details had apparently been compromised. I received a convincing WhatsApp message containing my full name, the hotel name and my booking date, which led to me being scammed out of £130.51. Multiple people in my group, who had booked through different websites, received the same scam message, making it clear the hotel was the common link.

I emailed the hotel asking for an explanation and what they were doing about the data breach. They never replied. When I called, instead of apologising, they told me that \"other guests didn't fall for it\" and claimed they were the victims too. Even after guests reported the scam, they never warned future customers that their data may have been compromised.

The stay itself was no better. The room was dirty, the sink was cracked, there were exposed electrical wires hanging out of the wall, and I left with eight extremely itchy bites that are consistent with bed bugs.

The complete lack of communication, accountability and concern for guests is unacceptable. I would strongly recommend staying elsewhere.

Friends_and_family Friends

6/10

Pleasant

13 Jul 2026

Alexandra

Booked my stay here due to proximity to Wembley Stadium. The room was clean and felt like it had air conditioning, but the television didn’t work and only one outlet in the whole room worked.

Self

10/10

Exceptional

10 Jul 2026

Dona

Love this place thank you

8/10

Excellent

26 Jun 2026

Matthew

We stayed in the basement room and it was quite spacious but the best part was the air conditioning! It was 35 degrees outside during our stay and a comfortable 19 degrees inside thanks to the A/C.

Parking was a little frustrating as you have to pay to park in the Morrisons next door. Street parking isn't allowed during the day (9.30 - 5.30).

Staff were friendly although they were unable to source extra pillows so it's one flat one each! Bring your own if you want more!

Partner

10/10

Exceptional

24 Jun 2026

Catherine

Good stay for 1 night near to London, had air conditioning which was so welcome with the heatwave!

Friends_and_family Friends

8/10

Excellent

31 May 2026

Emma

Great location in between the two for Kew gardens and Wembley in the same weekend. Locaged right next to morrisons and the market so perfect for a breakfast before heading out and plenty of street parming available nearby. Front desk staff were very helpful, we checked in on arrival at 12.15pm so very early and were given a nice spacious room on floor 3.
Beds were comfy but only had 1 pillow each and bedding very thin but perfect for the hot weather while we stayed. Air con didnt work but a fan was provided and being able to open the window fully really helped.
Amenities were great with a small fridge, a kettle and coffee/tea supplied, an iron and board, a beautiful bathroom with HUGE bath and shower with fixed rainfall head and a handheld power shower. Our only concern was the desk where the telephone lived was filthy on arrival (even though the rest of the room was spotlessly clean?!) and there were a few signs of wear like the curtains needed a new blackout fitting and a couple of marks on the carpet.

Partner

4/10

Poor

28 May 2026

Sian

The air con didn't work, the latch on the toilet door was stuck and couldn't get the tv to come on. On speaking to reception, they advised that they controlled the air con and would switch on but it didn't seem to come on all night. Also said someone would come and fix the door but no one did

Partner

6/10

Pleasant

17 May 2026

Sam

Hotel was ok, room was quite small and dated. Had signs of ware ranging from rust on the mirror, black mould in the bathroom and the tv not working due to a broken aerial.
Iron had burnt stuff all over it so if you are thinking of staying here I would bring your own iron. Staff weren’t very quick at responding to requests and I had to chase it up multiple times

Partner

4/10

Poor

14 May 2026

Luis

Air conditioning was controlled by staff. They don’t keep the rooms cool at all. I’m assuming trying to save money. The rooms get very hot and for as much as you tell them to lower the temperature they don’t. Beds are old and need upgrades. Not comfy at all. Pillows are as flat as they come. The hotel sits on top of a bar and it’s loud. It is close to all lines of transportation.

Partner

8/10

Excellent

17 Apr 2026

Shem

Road side rooms were very noisy

Business

8/10

Excellent

18 Feb 2026

Toby

the room was much better than i had expected! very clean, had heated floors in the bathroom and quite a few controls for temperature and lighting. the spare pillows and duvets were stained but that’s not their fault i suppose. overall i enjoyed it a lot

Partner

6/10

Pleasant

12 Feb 2026

George

Nothing special.

Friends_and_family Family

4/10

Poor

29 Jan 2026

Lydia

Smelt of smoke, broken window, dirty walls. Bathroom was decent though. Pub was closed which gave the place an eerie, derelict feel. Not what I thought

Business

2/10

Poor

25 Jan 2026

Alexander

This hotel is awful, it's unclean and the room had an awful smell.

8/10

Excellent

30 Nov 2025

Heather

Staff were lovely and genial upon arrival. The room was very clean and the shower had good pressure. TV in the room unresponsive to the remote and without the smart apps the remote indicates.

Friends_and_family Friends

8/10

Excellent

16 Nov 2025

David

Nice welcoming staff. The room decor could do with an little tlc. Some of the quick fixes in the bathroom could do with a re-work.

Partner

2/10

Poor

23 Oct 2025

saeid

Horrible experience!!!!

6/10

Pleasant

17 Oct 2025

Laura

Comfortable room - use caution if traveling alone

Comfortable room, but the restaurant was closed due to construction (not a problem specifically) which caused many of the lights to be turned off and this was not the safest part of town. Parking was an issue - they recommended parking at the Morrison’s, but this parking lot was also dark and sketchy. We parked elsewhere and were careful not to walk alone.

Friends_and_family Family

10/10

Exceptional

09 Oct 2025

Robert

Very clean and helpful staff. We arrived an hour early and they let us check in which was great as we were going to the oasis concert.

Partner

8/10

Excellent

07 Oct 2025

Shanita

Reasonably priced. The hotel is a bit dated you can tell there’s been some upgrades done. I was a bit disappointed that the bar connected to it was not open but, there was plenty places in the area that was walkable to get food and drinks. There was an odor in the room but, because we were there less than 24hrs I didn’t make mention of it to the staff. The staff were nice and welcoming. Check-in/Check-out was quick and easy.

Leisure Family

8/10

Excellent

27 Sep 2025

Laynie

Was a bit worried reading previous reviews but for one night it was clean enough for the price and quite high tech in the room. I wouldn’t stay here again due to the location but the hotel was perfectly fine for a short stay. Plenty of tea and coffee, mini fridge, safe and air con/heating and clean sheets and towels.

Leisure Friends

2/10

Poor

24 Sep 2025

Aimee

I booked 2 nights for my partners birthday we aren’t from London didn’t know what to except, only ended up staying 1 night they took a £50 deposit at the door which was strange then said I would get it back asoon as we check out, I got it a week later, starting on the room there was white stains on the blanket at the bottom of the bed when I confronted the man at the desk about it he said ‘they come out of the wash like that’ which I don’t wanna know what was even on the blanket, mould on the bathroom door, things stuck to the carpet,room was smaller then expected and big stains on the walls about the area, not much food choice to choose from bit of a dodgy area, the bar&restrant attached to the hotel was closed the whole day we where there, I don’t recommend nor would stay here again!

Leisure Partner

8/10

Excellent

22 Sep 2025

Gillian

Lovely room, just a couple of detail's let it down- no plug for the bath (but lovely bathroon), Aircon not controllable from the room. Usually that would be fine, but we stayed on a warm evening. The staff were very helpful and welcoming.

Leisure Partner

8/10

Excellent

08 Sep 2025

Steven

A decent stay

I'd seen some bad reviews so wasn't expecting too much but have to say the room was clean and tidy, good shower, TV etc all working. On the roadside so a little bit of noise but not enough to ruin sleep. Yes, the place could do with a little TLC but did the job and handy for Wembley Stadium.

Friends_and_family Family

8/10

Excellent

24 Aug 2025

Mariana

Overall our stay was fine

10/10

Exceptional

18 Aug 2025

Simon

Great Value

Great hotel , staff were great,Parking on road is free after 6.30pm 2 mins from hotel

Business

8/10

Excellent

13 Aug 2025

Gillian

This hotel is in transition which we hadn't seen from Expedia. Rooms are lovely, but a bit disappointed that the bar / restaurant isn't ready yet. BUT the guy on reception was very helpful and we will definitely stay again, but looking forward to the transition being complete.

Business_and_leisure Partner

8/10

Excellent

10 Aug 2025

Robert

Ignore the bad reviews

Whilst the hotel was a little tired around the edges, our room was spacious, bed was comfy, horel was quiet and the shower had good water pressure.
Staff were friendly and polite.

Knocking a star off as the room wasn't perfectly clean and there were a couple of tiny repairs needed

Partner

2/10

Poor

19 Jul 2025

Nav

Very far from central london

10/10

Exceptional

18 Jul 2025

Christopher

The room was spacious and the staff were very friendly

Business_and_leisure Partner

2/10

Poor

17 Jul 2025

Jas

Awful hotel a 2 star at best

Awful experience, booked a room for 3, duvet and bedding was covered in stains. The room had broken windows. Windows covered in mould. Pictures are a total lie. Awful hotel and im confident the good reviews are done by friends and family

Friends_and_family Family

10/10

Exceptional

11 Jul 2025

Theresa

It was the perfect end to a two week trip. Nice area, well appointed room.

Partner

4/10

Poor

07 Jul 2025

Micheal

Try somewhere else

The pub attached looked like a store room or staff area
The room was so hot we had to open the windows which made the room very noisy. the room looked ok but they used cheap materials

Business

6/10

Pleasant

29 Jun 2025

Rebecca

Disappointing

Overall the room was modern and had everything you needed just let down by the bed which was very uncomfortable as the springs were digging in and only 1 pillow which was rock hard. The shower head was also reallt scaled up which meant the jets went everywhere.

10/10

Exceptional

21 Jun 2025

Tim

Much better than we expected. Lovely room and great location.

Partner

6/10

Pleasant

21 Jun 2025

Kira

Hotel was ok. No bar for food, snacks or drinks.

Only 1 glass

Friends_and_family Friends

10/10

Exceptional

19 Jun 2025

Danny

Clean and smart

Good clean room, impressed with quality of everything, look like recently done up

Business

6/10

Pleasant

18 Jun 2025

HoNing

I was asked for my ID when I was checking in. Then the staff asked me to sign an agreement, and while I was signing, they photocopied my ID, without telling me/ asking for permission. I then found it weird, why they need to photo copy it. I asked what it is for, he said for record, for about 2-3 years.

I am not sure why they need to photocopy it but I didn’t refuse it on site. And now I regretted and am a bit worried about my ID info.

Hotel was not very clean too but it’s a budget hotel so cannot expect much.

Leisure Family

10/10

Exceptional

12 Jun 2025

Nathan

Was great defo recommend place is clean and Modern looking. Very nice and chilled

Partner

10/10

Exceptional

18 May 2025

Gary

Great

Very clean and modern rooms and the lady on reception is extremely friendly and professional

Friends_and_family Friends

10/10

Exceptional

14 May 2025

Leah

Staff was friendly and accommodating. The pub had a fun vibe!

Business_and_leisure Self

10/10

Exceptional

23 Apr 2025

Kaiden

Amazing

Amazing hotel at an amazing price. Everyone from front of house staff, receptionists to the cleaners were lovely. 10/10 recommend to couples or solo travellers.

Self

10/10

Exceptional

11 Apr 2025

Safi

really good

10/10

Exceptional

30 Mar 2025

Gary

Great little place

Great little hotel. Few marks on furniture but then its not the Hilton. Room had a bath which was great.

I would definitely stay again.

Business

2/10

Poor

06 Mar 2025

Thomas

Terrible cleanliness

I stayed for one evening and was greeted with mould on the bathroom ceiling along with stains on the bedding

Self

10/10

Exceptional

21 Feb 2025

IAN

Was a bit apprehensive about staying here bring a bar, but I needn’t have been.

Rooms quiet, good size and comfortable, will definitely use again.

Business

6/10

Pleasant

14 Jan 2025

doreen

The room it self was grand, the curtains were filthy, and i mean bad. There's a big crack in bathroom sink and chip miss from mirror. We had to unplug the tv to make tea.

Leisure Family

8/10

Excellent

21 Dec 2024

Soraya

Great

8/10

Excellent

07 Dec 2024

Sui Fuk

Good location and quiet room

Leisure

10/10

Exceptional

05 Dec 2024

Anjali

Very nice, and staff went above and beyond in all areas !

8/10

Excellent

02 Dec 2024

Germaine

At the time of our visit there was no internet connection, nor food available. Both these services had been mentioned on the description of the hotel, so we feel that needs to be updated if these services are not available.

Leisure Partner

4/10

Poor

01 Dec 2024

Niloo

The bathroom was mouldy and loud

Leisure Partner

8/10

Excellent

21 Nov 2024

Karen

Value for money

Really good location. Easy to get in/out of central London.
The staff were incredibly helpful and friendly.
You won't get the amenities/quality of a big chain but i found it excellent value for money and would definitely go back.

Self

8/10

Excellent

18 Nov 2024

Anthony

Nice rooms shame about the noise

Handy hotel based around a pub. I took a basement room based on cost which may have in hindsight been a mistake as all sounds and.music from the bar area lasted past midnight

Business

10/10

Exceptional

11 Nov 2024

Michael

Clean, attractive hotel in acton

4/10

Poor

03 Nov 2024

Paul

Shame lovely room

Lovely room but really noisy on a Friday night karaoke I think if your on first floor forget sleeping road noise is bad aswell . Parking is on the local Morrisons so not ideal

Business

2/10

Poor

13 Oct 2024

Josh

Stayed under reception area in room 001 and heard the bar above us until 3am. It was a private event. The front desk staff member couldnt give us a time when the event would be over either -- we had an early flight the next day. Shower drain was clogged and there were stains on the towels. I wouldnt recommend this hotel.

Leisure Partner

10/10

Exceptional

12 Oct 2024

Jane

Good all rounder

Great place for a short stay, comfortable and easy going. Good standards all round

Business Self

8/10

Excellent

26 Sep 2024

Terence

Polite and friendly

8/10

Excellent

25 Sep 2024

graham

good value for money, clean efficient and friendly

Business Partner

10/10

Exceptional

14 Sep 2024

Gregory

Great stay

I’d read bad reviews about customer service but I couldn’t have had a nicer welcome from Sam behind the desk, really polite and professional and a thoroughly nice guy, room clean and quiet, no complaints, loved it!

Self

10/10

Exceptional

13 Sep 2024

Alexander

I really enjoyed my stay, pleasant people who worked here. Bar was great fun as was karaoke. Beautiful large bath tub. Very nice stay indeed.

Leisure

4/10

Poor

10 Sep 2024

Verified traveler

The Kings Head Hotel labels themself as a 4 star hotel and a “boutique” hotel which is an insult to boutiques hotels. The sheets had stains, the AC and TV wasn’t working, the room was full of grime. There were some modern amenities, but if anything, it was like lipstick on a pig more than anything.

Friends_and_family Family

8/10

Excellent

09 Sep 2024

Frank

Reasonable hotel in London area. Not the greatest amenities. Could not get an extra pillow, coffe or breakfast in the morning. The hotel elevator is painfully slow. Conveniently located and the staff were quite nice. Room was spacious and bathroom had been updated.

Leisure

10/10

Exceptional

03 Sep 2024

Jonny

Lovely hotel. We enjoyed our stay at the Kings Head Hotel ….

Partner

2/10

Poor

20 Aug 2024

Tajinder

Air conditioning not working & water leaking which damped the floor & wood frame on the bathroom door that is causing mould

10/10

Exceptional

20 Aug 2024

barry

London for Taylor Swift

Booked literally last minute after being let down by another hotel. Room was ready as soon as we got there and check in was easy. Room was huge with a large bathroom and it was very modern. Would definitely stay again.

Friends_and_family Family

6/10

Pleasant

18 Aug 2024

Kim

It’s a tired hotel that needs a refubishment sooner rather than later.

Business Partner

10/10

Exceptional

18 Aug 2024

Jamaica

Very accessible

10/10

Exceptional

17 Aug 2024

Alison

Staff was very friendly and housekeeping did a wonderful job daily

Leisure Family

10/10

Exceptional

16 Aug 2024

Jane

Nice room :)

I liked this room a lot and apart from the bedside lights not working it was in good condition. Friendly hotel with quiet comfortable calm rooms. I’ve stayed a lot here and like it!

Business Self

6/10

Pleasant

14 Aug 2024

Peter

The room is so small and it’s hard to move inside but very friendly crew , clean rooms and bathroom
I just think the size of the furniture could have got adjusted

Leisure Self

10/10

Exceptional

14 Aug 2024

Rahotep

Very quick service!

10/10

Exceptional

13 Aug 2024

Verified traveler

Safe, comfortable, welcoming!

If I had to stay in Acton again, I WILL be going here. Extremely impressed with the service, the safety, and the bar.
The room alone is high quality with instant A/C and heating. The rooms are larger than they appear in the picture. Would recommend to anyone, compliments to the staff.

Partner

10/10

Exceptional

12 Aug 2024

Matt

Great staff, good, clean accomodation, lovely bar downstairs.

Friends_and_family Family

8/10

Excellent

10 Aug 2024

Sarah

All staff members were pleasant and helpful. The hotel had a nice atmosphere and was relaxing.
I attempted to change my departure date the week before arrival, and I was not allowed to do so. My itinerary had changed, so I needed to checkout a day sooner. Despite not needing the room, I still was charged for the night’s stay.

Leisure Family

8/10

Excellent

05 Aug 2024

Margaret Mary

Great hotel. Lovely staff. Excellent location. Beautiful rooms.

Business_and_leisure Self

10/10

Exceptional

25 Jul 2024

William

Nice hotel with a Pub

Great place with a Pub/Restaurant attached. Paul and Lily in the Pub were fantastic.

Friends_and_family Family

10/10

Exceptional

22 Jul 2024

Adedoyinsola

Amazing

Friends_and_family Family

10/10

Exceptional

21 Jul 2024

Adedoyinsola

Amazing place. Nice staff

Friends_and_family Family

10/10

Exceptional

21 Jul 2024

Pamela

Anwar rendered excellent customer service. Clean room, decorated to a high standard. Enjoyed the sing along and dance along.
I thoroughly enjoyed my stay and will definitely come back.

Don’t not believe all the negative feedback

4/10

Poor

13 Jul 2024

David

Smelled horrible. The person in the room before us definitely housed cats. Also the fans and air conditioning don’t work.

Leisure Partner

8/10

Excellent

09 Jul 2024

michael

A great value if staying overnight at Heathrow. Very close to the Tube stop just before Heathrow T2, T3, T5. A nice room for overnight at half the price of hotels by the airport which are actually harder to get to Heathrow that on the Picadilly Tube.

Business Self

8/10

Excellent

28 Jun 2024

Trent

I had quite the evening with a flat on my rental and trying to get that sorted and the front desk host was amazing. He was understanding with all my crazy request (even when i asked for a vacuum for or vacuum seal bag haha). I was a mess and noone ever got upset at me.

Leisure Partner

10/10

Exceptional

26 Jun 2024

Michael

This is a clean, comfortable hotel. I stayed one night but would stay again. The downside to this hotel is the location, it’s 20-25 minutes into central London. For the price, though, the commute is worth it

Leisure Self

6/10

Pleasant

23 Jun 2024

philip

No breakfast available even though was booked the previous night. Parking used was an online parking booking on a local Morrisons supermarket car park!

Business

10/10

Exceptional

15 Jun 2024

Rufat

Good location

Staff is nice and positive

Friends_and_family Family

10/10

Exceptional

13 Jun 2024

Abdallah

Very convenient

8/10

Excellent

07 Jun 2024

Steve

Kings Head Hotel Acton Review

The hotel was clean and comfortable. Friendly staff. Convenient for my needs.

Business

10/10

Exceptional

01 Jun 2024

Christopher

Really great stay awesome staff, only problem was the AC didn’t seem to work but the window opened which was fine.

Business

2/10

Poor

25 May 2024

Eric

The room airconditioning, safe, bathroom fan, lights, skylight blind did not work. The elevator worked sporadically. The room had no windows. Towel rail, toilet roll holder, bath plug were broken and missing with brackets left protuding out of the wall. The room was noisey, with staff trying to re-enter rooms across the hall at 3am in the morning. Staff seemed disinterested in resolving problems. Value for money was extremely low.

Leisure Partner

6/10

Pleasant

20 May 2024

Verified traveler

Nice but room for easy improvement

Hotel looks amazing, bed very comfortable! Staff friendly and pub atmosphere + food nice! Could be cleaned better eg in lift (dead fly squashed on wall still there after 3 days), and hallways always needed a vacuum. Our room had a window but curtain showed a 1m gap outside looking in a triangle at another 2 windows one of which was in the hallway so we never opened it. I would definitely ask for a room with a view, didn't like no natural light.

Friends_and_family Friends

8/10

Excellent

10 May 2024

Jane

Comfortable and friendly place

Comfortable and easy going hotel ideal for a writing bolt hole:)

Self

6/10

Pleasant

07 May 2024

Sajjad

Overall was good

6/10

Pleasant

06 May 2024

David

Great rooms, just a pity about the road noise.

Rooms are very well appointed, modern and clean. Road noise outside was the only complaint I had; unfortunately, the windows are very old and lacking in sound-proofing from the traffic lights and busy road just outside our room.

Friends_and_family Family

6/10

Pleasant

26 Apr 2024

Jessica

Rooms ok- but no parking is available

The room was fine, that’s the good part.
It clearly states parking available, however there is NO PARKING. The man on reception was very vague about it, he said they don’t have private parking and I was told to look on an app to see what was available nearby. Being in the middle of London, this was no easy feat and we were offered no help or compensation to rectify this. It was a stressful start to our short trip away.
Thankfully, Hotels.com were quick to act and reimbursed us for the charges we incurred.

Partner

2/10

Poor

21 Apr 2024

LAILAH

The elevator wasn’t working the door to my room had an issue so the had to keep going up and down the stairs trying different cards!

Leisure Self

4/10

Poor

20 Apr 2024

pooja

My deposit refund hasn’t been deposited as promised

Business Self

10/10

Exceptional

10 Apr 2024

Matthew

Excellent hotel! Most definitely recommend.

Fantastic! The hotel itself, including the room, looked absolutely amazing.

Staff were friendly and helpful. Excellent customer service.

The only issue is that the lift wasn't working, so we had to use the stairs. Other than that, everything was great.

Will definitely stay there again.

Partner

8/10

Excellent

07 Apr 2024

Margaret

After reading the reviews i was expecting the worst. However was pleasantly surprised. The room was clean. The shower was great. Bed was clean and comfortable. Would have liked a room with a window as the room was quite hot. The lamps didn't have bulbs but there was plenty of light. The tv worked fine and the room had tea and coffee. Extra milk was given on request. Staff were very polite and helpful. We didn't eat or drink in the hotel, didn't even ask about food, so can't comment, just choose to go out. Didn't even see anyone drinking in the bar area. We ate in a lovely pizza shop just across the road. Felt comfortable in the area, although didn't go far, didn't need to. Did have a great sleep. We only stayed overnight to attend the tv studio in Shepherd's Bush and, it was perfect for this, but would have been happy to stay longer. Great value for money.

Leisure Family