Name: Holiday Inn London - West
Address: Portal Way, 4, London, W3 6RT, GB

10/10

Exceptional

26 Jul 2026

Megan

We had a perfect stay, parking and check in were easy. Room had everything we needed and our commute to Wembley wasn't bad at all. Will definitely return

10/10

Exceptional

25 Jul 2026

Amie

We stayed here for one for a concert at Wembley. Great location for grabbing an uber. We walked back (just over an hour). Room was spacious for 3 of us and very clean. The beds were super comfy! The reception staff were extremely helpful. Breakfast was spot on! Would stay here again.

8/10

Excellent

24 Jul 2026

Said

Stayed one night. Positive impression about the hotel. Staff very helpful

10/10

Exceptional

20 Jul 2026

Caitlyn

Clean and perfect for our stay for Wembley show

Friends

10/10

Exceptional

13 Jul 2026

Jonathan

Couldn't fault the hotel or the staff.
We arrived way to early, but they was very helpful in booking the car in and holding our luggage while we carried on our day.
*Rooms was clean and so comfortable.
*Breakfast was well organised and banging.
Definitely will book again, if im at Wembley again.

Friends_and_family Family

8/10

Excellent

11 Jul 2026

Iqbal MZ

We stayed one night. Its good for two people. All essentials are there. Close to some good restaurants and canal side walks.

Family

4/10

Poor

08 Jul 2026

Laura

It was just okay.
We paid for parking at check-in but got notified of a 35 pounds parking violation a week later.
One thing is for certain, these occurrences make me never want to visit London or England ever again. These things should be simple, you pay for parking at check in and you don't get a ticket. Why complicate things?

Family

10/10

Exceptional

06 Jul 2026

Lauren

I loved staying there and it felt very homey and safe. Thank you!

Friends

10/10

Exceptional

04 Jul 2026

Emma

The room was clean. The staff were quick and lovely. All hassle free and easy

Friends

10/10

Exceptional

03 Jul 2026

Deborah

Easy to get to and useful car park. Comfy rooms and helpful staff.

Friends

10/10

Exceptional

02 Jul 2026

keeley

Clean room comfy bed (maybe a pillow or 2 short but I am confident if I’d have asked this would have been rectified)

Shower great, air con great!

Friends

10/10

Exceptional

30 Jun 2026

Leanne

Great hotel within a five minute walk to the station.
Staff are friendly and helpful. They even put some balloons and petals in our room for my daughter’s birthday which she was thrilled about.
Rooms were clean and modern. Staff were friendly and helpful. Overall an excellent stay.

Friends_and_family Family

4/10

Poor

28 Jun 2026

Liam

Made sure the hotel had aircon when booking, as with the weather we have had it was needed, it didn't work. Beds are so hard and extremely uncomfortable. Pillows are awful, just filled with lumps. Didnt have enough towels even though we booked for three people. Went down and ate at the restaurant. Had 3 drinks tipped over by staff, one that went all over one of us. Stayed for 2 night's didn't get hardly any sleep so so incredibly loud all throughout the night. Which was badly needed especially with a long drive before and after. The bathroom was dirty and run down. Amenities not sure you can call them that. We spoke to staff about all the above when it happened, pretty pointless to be frank. We have also booked this hotel for a stay in August before the last 2 nights and im absolutely dreading it! Have stayed in many many hotels, i honestly expected better from such a big company

Friends

10/10

Exceptional

27 Jun 2026

ABDUL

It was our first time staying here &we got upgraded by staff member kindly to an executive room,it was huge&vvvv comfy.
Staff were all very helpful&kind from front desk to bar staff to breakfast staff&so vvv helpful
Clean rooms vvv cosy
&great parking facilities
So happy as a family for this wobderful experience

Family

10/10

Exceptional

25 Jun 2026

John

Staff w e very kind and accommodating. Hotel was located close to public transport allowing us to visit London easily.

Family

10/10

Exceptional

18 Jun 2026

Nicole

Loved the room

Partner

4/10

Poor

17 Jun 2026

kathryn

On checking in staff member was not helpful he did not tell us any information regarding our stay I had to ask where the lift was and what time breakfast was and where etc felt like we were an inconvenience.
Room wasn’t clean ,black hairs all over the sheets and inside the pillow cases and the bathroom had a strong awful smell the floor wasn’t clean and the whole room felt dirty . They did send someone to change the bedding and we got a free drink each but definitely wouldn’t stay again .

Friends

10/10

Exceptional

17 Jun 2026

Daniel

Good location, nice rooms, good bar, decent food and a small gym. Perfect!

Self

8/10

Excellent

16 Jun 2026

JUZER

It was very good to stay

Friends

10/10

Exceptional

09 Jun 2026

Wanda

The hotel was very close to the rail system. It also offered food service to your room (stopping late evening) there is a bar and restaurant as well. The only issue we had was the AC was not cooling the room. We had to request a fan b/c we weren’t getting any sleep. Otherwise, it was a very good stay

Family

8/10

Excellent

02 Jun 2026

Laura

Nice big room which was very clean and lovely breakfast. The only downside was an out of order elevator which meant long waits as it’s a large hotel for only one elevator to be working

Friends_and_family Family

10/10

Exceptional

02 Jun 2026

Kirsten

Hotel was really easy to get to, onsite parking available. Reasonably priced.

Reception staff friendly and helpful.

Short walk to underground station.

We had an executive room. Lots of space, room was very clean & tidy. Bed was really comfy. Room had air conditioning which was very much needed.

Bathroom was huge! It had a separate bath and shower as well as sink and toilet. Nice toiletries available to use. Very clean.

Free WiFi with good connection.

Restaurant Staff at breakfast were friendly and helpful.

Lots of choices available to cater for all.
Cereals, fruit, yogurt, continental, pastries, cooked breakfast. Fruit juices & plenty of hot drink choices.

We will definitely book here again in the future for our next trip.

Partner

10/10

Exceptional

31 May 2026

Bethany

Good welcome and able to park my car 3 hours before checking in at noon, had to pay again when I booked in at 5pm as I was staying till 1pm the day of checkout, room was clean and tidy with all that I needed, breakfast was great also, I'd visit again no problem 👍

Friends_and_family Family

4/10

Poor

31 May 2026

Chris

The Aircon in the room was dreadful making the stay unbearable

Partner

10/10

Exceptional

30 May 2026

Allan

Staff extremely polite and very nice selection at breakfast. Room was clean and had all we needed. Would definitely come back again

Friends_and_family Family

6/10

Pleasant

27 May 2026

Pravin

Room And the Staff were all good

Partner

8/10

Excellent

26 May 2026

Bipin

Excellent convenient location and reasonably priced

Friends

10/10

Exceptional

18 May 2026

Denell

Overall the hotel was wonderful

Self

8/10

Excellent

04 May 2026

ALLAN

Clean room and the location is kinda far in the city but metro stations.

Partner

10/10

Exceptional

22 Apr 2026

Peter

Good location and very nice hotel. Able to leave our luggage there before we checked in. Everyone friendly and helpful would stay here again.

Family_with_children

4/10

Poor

08 Apr 2026

Bipin

The heat in the room was intolerable even with a fan that was given. The AC clearly was not functioning and the room was at 29 degrees! When the staff was asked about this the only response I had was that the system is in the winter setting so heat is generated. A bit disappointed considering we have stayed previously. Most likely will never rebook again and go for other alternatives where the staff are more helpful and where the AC actually works!

Family_with_children

10/10

Exceptional

07 Apr 2026

Alex

Room: great standards with cleanness and bedding fresh, area made it easy to have a good nights sleep with amenities available in the room, the cot was decent size and couldn’t fault anything regarding room.

Staff: Always friendly and helpful when needed. Always available if had any questions or needed services when eating inside the hotel. The staff kept the place running smoothly and made it welcoming and safe.

Kid friendly: absolutely! The facilities is easy to get around and could even take pram out and about. Cot was decent size inside hotel room and there’s food options available for kids.

Breakfast: great options available, from continental and hot foods, with plenty of drinks available. We had this booked while we stayed so we could get breakfast and head into London.

Friends_and_family Family

10/10

Exceptional

03 Mar 2026

Mike

Modern, clean and friendly.

Partner

8/10

Excellent

05 Feb 2026

ANINDYA

Room, location were excellent
Service is great
But parking is difficult due tight spaces and difficult to find an empty spot

8/10

Excellent

24 Jan 2026

Clifton

The room was clean and tidy but a little cold. I turned up the thermostat but couldn't really get any heat even at 35deg. Overall it was the best holiday inn I've stayed at.

Friends_and_family Family

10/10

Exceptional

06 Jan 2026

Garth

Great room, fantastic location to travel into central london from Acton North Tube

Leisure Family

10/10

Exceptional

28 Dec 2025

Prince Moluyan

Topnotch breakfast!

8/10

Excellent

19 Dec 2025

Sughee

Staff

Friends_and_family Family

8/10

Excellent

14 Dec 2025

Lee

Check in lady was very helpful. Room clean if a bit hot.

Friends_and_family Family

8/10

Excellent

12 Dec 2025

Hazel

Reception staff good, not enough tea bags in room for Tree people but when asked at reception we were given more. We liked the fact we could leave our cases at the hotel while we went sight seeing. Room very clean, bed great, good size room for three. Would use again.

Friends_and_family Family

10/10

Exceptional

29 Nov 2025

Mary

It was amazing! I was allowed to check in early without extra charges.The hotel is so clean and the receptionist so helpful! The room was so spacious and the bed so comfortable. The hotel is situated in a quiet neighbourhood and close to North Acton Station. I will visit again.

Friends_and_family Family

10/10

Exceptional

22 Nov 2025

Edd

Everything was good

Self

10/10

Exceptional

02 Nov 2025

Silvia Rosa

Very clean, modern hotel

Leisure Self

10/10

Exceptional

20 Oct 2025

Monique

Surprisingly wonderful.

Leisure Self

10/10

Exceptional

15 Oct 2025

Eddy

Great hotel and service

Business Self

8/10

Excellent

12 Oct 2025

Jeanie

Very convenient stay

I like my stay during hotel inn, it was very nice, staffs were friendly and very close to all the stations and supermarkets

Friends_and_family Family

10/10

Exceptional

10 Oct 2025

Annette

The stay was amazing got to room 2 singles
Spoke to reception and it was no issue for them to put beds together to make it a double only there for 1 night but deffo go back WELL DONE

Partner

8/10

Excellent

08 Oct 2025

Chi Keung

Closed to tube station

Leisure Family

8/10

Excellent

03 Oct 2025

David

Very good

10/10

Exceptional

30 Sep 2025

Andrea

Staff were incredibly helpful polite thoughtful

Business Self

10/10

Exceptional

29 Sep 2025

Mark

Great hotel hreat stay great staff absolutely perfect

Friends_and_family Family

10/10

Exceptional

29 Sep 2025

Gareth

Great hotel, nice and comfty and great facilities

Great hotel, very friendly staff and very comfy rooms plus it was very quiet, which is probably the most important thing for me, thank you!

Friends_and_family Friends

8/10

Excellent

20 Sep 2025

Adam

Was a lovely hotel and we would stay again - disappointed that we booked a room for 3 and the bed wasn’t set up and there were only 2 towels

Leisure Family

10/10

Exceptional

13 Sep 2025

Prabpreet

Great stay!

Very helpful staff, very clean and nice breakfast! Staff also helped with parking 😊

Partner

4/10

Poor

10 Sep 2025

Gillian

unhelpful staff

i had booked this hotel for the Coldplay concert on the 7th Sept 25 and as concert was rescheduled to the earlier date of the 6th Sept i contacted the hotel to ask could i transfer the booking to another hotel in the city centre as we were not attending the concert but wanted to visit London anyway as previously planned. Staff were most unhelpful and no option was given to my request, I ended up booking another hotel in Leicester square. I did not expect a refund just requested a transfer of booking

Friends_and_family Family

8/10

Excellent

08 Sep 2025

Gillian

Surprisingly quiet given it's position on the A40. Clean, friendly receptionist and comfy night's stay. Could do with improving the selection of the on tap beer in the bar.

Business_and_leisure Partner

8/10

Excellent

07 Sep 2025

Alexandra

It was a minimal decor room. The television was good. The bed was comfy but it was a little minimal.

Leisure Family

10/10

Exceptional

04 Sep 2025

Ceri-ann

Would highly recommend!

We stayed here as a family at the beginning of August as we saw Coldplay at Wembley and the hotel staff really went out of their way to make us feel welcome. Everything was clean and our rooms were perfect for us. Breakfast facilities were ideal for all of us and the children loved all the available options. Check-in was quick and easy, as was check-out. The hotel is a 5 minute walk to the nearest Tube station which is so convenient for getting in & out of central London. My brother and his young family were with us in London and had a terrible experience with their nearby Air BnB which they had to leave and this Hotel saved them, finding them a room at short notice and even upgrading them. They also gave the children wrist bands to choose free snacks from the cafe which they loved. The staff really were helpful and attentive to them. We all agreed that we would definitely stay here again.

10/10

Exceptional

31 Aug 2025

DAVID

Good choice for Wembley Stadium events

We picked the hotel due to the proximity to Wembley stadium as we were going to a concert there. We had a family room for 3 adults and a 16 year old. The sofa bed mattress was a little thin but it was perfectly adequate for one night.
All the staff were hood, check in was easy and parking was available.
Breakfast was a lovely buffet with quite a lot of choice.
The price we paid was extremely hood value considering the hotel prices on the Wembley campus.
It was an easy drive from the hotel to Wembley

Friends_and_family Family

10/10

Exceptional

31 Aug 2025

Wayne

Beautiful hotel the room was exceptional with views over London to match we stayed on floor 7

Leisure Partner

10/10

Exceptional

27 Aug 2025

James

Good food and drinks in lobby area. Comfortable beds. Very pleasant staff. Very close to North Acton tube.

Leisure Family

10/10

Exceptional

24 Aug 2025

Christine

Really impressed with this hotel. Very clean and really helpful staff.

Leisure Friends

8/10

Excellent

24 Aug 2025

Daren

Hotel lobby excellent and staff polite helpful and efficient. Room was large and very clean and comfortable with a great nights sleep.

Bathroom was slightly disappointing, with tiles and grout clearly aging and in need of attention. Paintwork on inside of bathroom door very tired and a crack in the bowl of the toilet. None of these spoilt the function of any of the bathroom facilities, but they were not up to the standard of the hotel itself of the bedroom part of the room.

Partner

8/10

Excellent

22 Aug 2025

Anand Daniel

Space for double room is very less, sofa bed not comfortable, food price is very expensive and my room 401 - floor has lot of scratches.

Leisure Family

8/10

Excellent

16 Aug 2025

Arslan

****

4/10

Poor

12 Aug 2025

Kitty

We booked this hotel because it advertised on Expedia that it has laundry FACILITIES and has air conditioning. However, it does NOT have laundry facilities but only laundry service. The air conditioner never worked.

Family

10/10

Exceptional

12 Aug 2025

Cihat

We had a wonderful stay, The rooms were clean and comfortable and the location was perfect but what truly made our experience special was the warm and helpful service from Goksel Ucak at reception.He went above and beyond to assust us throughout ourbstay, making us feel truly welcomen Thank you Goksel, for your kidness and professionalism- because of you, we would definitely return this hotel.

Friends_and_family Family

10/10

Exceptional

07 Aug 2025

Christopher

Great hotel

Arrived was able to park at hotel found all staff very helpful hotel was very clean nicely decorated with a open and airy feel all amenities where clean and well presented I will definitely use them again

Friends_and_family Family

6/10

Pleasant

05 Aug 2025

Andrew

Very convenient hotel for access to the tube network. We had an issue with the reservation when checking in as I’d booked 3 rooms but they only had 2 reserved, eventually sorted but took a while and staff weren’t exactly forthcoming with an apology or explanation. One of the other rooms also had access issues with cards not working. Overall our stay was ok but could have been much better.

6/10

Pleasant

19 Jul 2025

Zaynab

The hotel rooms be renovated. Beds

6/10

Pleasant

12 Jul 2025

David

Not near anything.

Not really their fault, but for tourists, this is not really in London. Take 45 minutes by rail or Uber to get downtown. Hotel itself was clean and adequate, but not worth the $$$.

Friends_and_family Family

8/10

Excellent

30 Jun 2025

Alicia

My room was clean, spacious,and modern. The choices for breakfast were excellent and delicious. The staff are friendly and helpful. Would definitely stay again.

Leisure

6/10

Pleasant

30 Jun 2025

Loh

Good

Overall is good, 10 mins walk train station.

Friends_and_family Family

10/10

Exceptional

25 Jun 2025

Mark

Stay here every month for business, ideal hotel

Business

6/10

Pleasant

24 Jun 2025

Soyemi

Improperly working air conditioning of some rooms.

My room was not an “executive” marked room.
The air conditioner was not working properly. I was unable to lower the thermostat and its control did not appear to correspond to the real room temperature. I was offered a room fan to alleviate the the uncomfortable temperature which I refused. I was told the hotel has a different air conditioning unit for the “executive” marked rooms than which I was housed. I knew the difference because I had access to an “executive” marked room which was much cooler with a properly working thermostat.
Only one of the two elevators was servicing the seven floors otherwise, the hotel was clean. The food was ok but their pizza was not comparable to any in the USA. It wasn’t as good, thin crust, burnt but edible.

Friends_and_family Family

8/10

Excellent

24 Jun 2025

Sian

Staff were all friendly . Good choice for breakfast and evening meal.
Room was clean.
Would be nice to have some hooks in bathroom on door and a towel rail as there wasn’t much room to put your towels on once used especially when you were a family of three.

Friends_and_family Family

10/10

Exceptional

23 Jun 2025

dan

Great for where I needed to be with way transport links
Got a good deal especially as near Wembley with shows on

Leisure Family

8/10

Excellent

22 Jun 2025

Jonathan

Spent a long weekend at this hotel with my partner. The hotel is situated just outside of central London and is a short ride on the central line underground train. It’s very easy to get to. It’s only a short walk from the station to the hotel. There is a Tesco and Sainsbury’s near to the hotel. Check-in was easy and staff at the hotel with very accommodating. We had a family room that was a good size and comfortable. If you’re happy being just outside of Central London then I would certainly recommend recommend this hotel

Leisure Partner

8/10

Excellent

21 Jun 2025

Michael

Clean and quiet property, but it was in an inconvenient location.

Leisure Family

8/10

Excellent

07 Jun 2025

Tong

It is very convenient

Leisure Family

10/10

Exceptional

25 May 2025

Verified traveler

Good for short stay

Not to far to station and have ample parking

Partner

10/10

Exceptional

17 May 2025

Jianhui

A excellent hotel with excellent service

We have been staying at this hotel once a week for over one year. It’s always excellent!

Business Partner

10/10

Exceptional

12 May 2025

paul

Quiet area, modern and clean hotel. 10 minute walk to train station

Leisure Family

2/10

Poor

01 May 2025

Stuart

Extremely poor for a Holiday Inn

Really disappointed-air con would not go below 20 degrees so room was constantly hot. The flush on the toilet would randomly go every half an hr or so so another reason to not get any sleep. Nobody asked how the stay was either which I feel is essential within the industry. I’m sure most others enjoyed there stay however mine was very poor.

Business

4/10

Poor

26 Apr 2025

Paul

Hidden parking costs need to be upfront on booking

Didn’t appreciate the hidden parking costs. Nowhere to park on arrival, as not enough parking spaces, which is a very very uncomfortable position to be in especially in the middle of London. Sort it out !

Business

6/10

Pleasant

25 Apr 2025

Celeste

I wasn't pleased with the fact that there wasn't any drawers/space to put or hang up clothing. I had to keep my clothes in the suitcase for the duration of my stay. By the way which was 10 days. I will not stay at that hotel again.

10/10

Exceptional

14 Apr 2025

Daniel

Brilliant hotel.

No issue from the time I walked in to the time I checked out. Everything was spot on! Ignore all bad reviews! This hotel was phenomenal!! Thank you to all staff. The reason for staying was Vertu Cup final I travelled from Blackpool all the way to Wembley!

8/10

Excellent

07 Apr 2025

Nick

The room (159) didn`t have a comfy chair, only a desk chair and this was shabby and peeling.

Partner

10/10

Exceptional

07 Apr 2025

SAAD

good

8/10

Excellent

05 Apr 2025

Sudesh

The property is a comfortable stay. The rooms could use an update - There was visible wear and tear in the headboards and the metal sink in the bathroom feels very prison like.

Business_and_leisure Self

10/10

Exceptional

05 Apr 2025

Courtney

We visited with our 6 year old and felt safe the whole time. The staff were very friendly and accommodating. They even allowed us to check in a bit early. Friendly with children and the room was a bit smaller than normal, but worked for us as we didn’t spend much time there. We spent 3 nights. Double bed and twin bed.

Leisure Family

8/10

Excellent

02 Apr 2025

Siafa

Was disappointed about the facility, my room had a weird order and the air in my room felt dry & dusty. Woke up the next morning with allergies

Leisure Self

2/10

Poor

02 Apr 2025

Sharnie

Avoid

Awful. Very badly organised.

Friends_and_family Family

4/10

Poor

31 Mar 2025

Verified traveler

Don’t spend your money on this hotel

We have been using Holiday Inn for nearly 10 years for our family trips but it has drastically gotten worse. The towels were dirty that we could not use them, the fridge was broken so there was no cold water for us to drink, the bed frame was damaged and the room was too small for a family of 4 it was such a shame to pay £120 a night to stay in this room.

Friends_and_family Family

8/10

Excellent

26 Mar 2025

Ching Cheung Terence

Need to pay more attention on the maintenance of Air conditioning. We found the room is stuffy in the first night of stay. We've told staff to have a check, situation improve that night. However, the room back to stuffy in the last night of stay again.

Leisure Family

6/10

Pleasant

23 Mar 2025

Katie

Useful location

Well located with spacious clean and comfortable room. Not very quiet due to busy roads and noise from corridors and other rooms.
Having meeting rooms on the same floor as guest rooms meant often there were people congregating in the corridors/hall areas near the lifts and stsirswhich guests had to go through to their rooms.

2/10

Poor

21 Mar 2025

Sharnie

Horrendous

Arrived at the hotel and the room we booked had an issue. We were given a room with one double bed and one single for a family of 4!
A staff member came in our room in the night and also a drunk person tried our door. There was roadworks going on outside our window. Bed was rock hard and the heating didn’t work.

Friends_and_family Family

8/10

Excellent

09 Mar 2025

Edna

Alarm going off at 2am

6/10

Pleasant

16 Feb 2025

Eduardo Jose

Be ready for guest

The staff was ok (people look to you like suspicious) but service a bit disappointed because for 2 days consecutive we had cold shower and guy went to the room to verify which's I feel uncomfortable. I’m sorry don’t take a cold out specially in winter.
At 5 in morning people making to much noise shouting and running, listen car on road definitely not soundproofed

Partner

8/10

Excellent

25 Jan 2025

HANY

Nice enough hotel, convenient and well priced

Partner