Name: DoubleTree by Hilton London Ealing
Address: 2-8 Hanger Lane, Ealing, W5 3HN, London, W5 3HN, GB

8/10

Excellent

12 Jul 2026

Chandani

The staff were helpful and informative, rooms were cleaned. Overall we had a good experience.

Family_with_children

8/10

Excellent

09 Jul 2026

Christina

Staff were great from the moment we arrived. However, on our final day I noticed my sweatshirt was missing from our room. We reported this to reception thinking it may have been picked up with our dirty towels the previous day, however there was no note made and nothing was found.

Apart from losing an item; we enjoyed our stay. The room and bathroom were quite small but it suited what we needed.

Partner

8/10

Excellent

06 Jul 2026

Lisa

Room was clean, loved the air con. Bed was very comfortable. stayed for 2 nights breakfast was tasty but Luke warm, definitely better if it was warmer.

Friends_and_family Friends

10/10

Exceptional

01 Jul 2026

Anand

Clean room and well maintained

Self

10/10

Exceptional

29 Jun 2026

Laura

Clean room and good service

8/10

Excellent

29 Jun 2026

Dorothy

Decent stay however some minor issues were not adequately addressed by staff including a faulty AC in 1 room and a leaky coffee maker that we were advised would be replaced on 3 different dates but never was. I’d look for another hotel nearby in future.

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Debbie

Great hotel. Well equipped gym. Staff very friendly.

Self

10/10

Exceptional

20 Jun 2026

Anna-Kaisa

The staff were extremely welcoming, helpful and friendly and made our stay a very pleasant one. Thank you!

Partner

6/10

Pleasant

15 Jun 2026

Faye

The lobby and restaurant area is nice, the room is very average and it’s noisy at night, the bed and pillows were also not comfy

Family

10/10

Exceptional

07 Jun 2026

Ella

Early check in was very smooth and appreciated. Staff very friendly and helpful.

Partner

10/10

Exceptional

05 Jun 2026

James

The hotel was amazing. The staff were extremely pleasent and very helpful. The food was amazing. Would definately stay there again next time im in london. Very very close to the tube with ample parking available. Absolutely brilliant

Partner

10/10

Exceptional

01 Jun 2026

Kamsiyochi

Rooms were really clean

Self

10/10

Exceptional

31 May 2026

julie

Very good location.
Excellent helpful staff especially Hawa .
Gave us a free breakfast as we were staying for my birthday.

Partner

10/10

Exceptional

31 May 2026

Wendy

Very good location, clean and helpful staff

Partner

2/10

Poor

27 May 2026

Siobhan

Terrible customer service skills. This room was booked in error- i booked it for May accidently and should have been June. No customer service skills to return my message or help me make the amends i needed, i have ended up out of pocket instead. I just think a bit of kindness goes a long way and you went out of your way to be unhelpful which is such a shame.
I still have to book rooms for June and i will be looking for another hotel because you really disappointed me with your lack of help.

10/10

Exceptional

18 May 2026

Sam

Good location for tube, helpful staff

Friends_and_family Family

2/10

Poor

10 May 2026

CHRISTINA

Make sure rooms are working to a standard expected from the Hilton i had no heating system
The toilet had urine around the seat
There were no amenities available water and coffee

Self

10/10

Exceptional

02 May 2026

Mohammed

Very friendly and cooperative staff at reception epecially Lili and Gifty.

Friends_and_family Family

8/10

Excellent

01 May 2026

Serge

Loved the stay. Room are big by UK standard. But super small for normal people 😂😂

Partner

10/10

Exceptional

13 Apr 2026

Stuart

Great Hotel in a good location. We had an issue with our tv not working but staff acted quickly and we chose not to move rooms for our 1 night stay. Good breakfast with plenty to choose from.

Partner

10/10

Exceptional

30 Mar 2026

Krystal

Gorgeous and very friendly

Partner

10/10

Exceptional

30 Mar 2026

Jacqui

Clean room

10/10

Exceptional

29 Mar 2026

Debbie

Nice hotel. Very clean. Gym well equipped.

Self

10/10

Exceptional

02 Mar 2026

mark

The young girl on the reception was excellent. Very kind and helpful

Friends_and_family Friends

2/10

Poor

25 Feb 2026

Phillip

Room was pretty average at the hotel and it was most probably the worst food that we’ve ever had in the fact that you charge for a car Parking which I found not great so overall this day was pretty average

8/10

Excellent

08 Feb 2026

Duane

Clean room, staff very friendly from reception to bar and restaurant staff

Business Self

10/10

Exceptional

27 Jan 2026

Claire

I am a property manager over seeing 40 high end holiday homes. I was very impressed with how clean, tidy and nicely presented the rooms, & hotel itself were.
Lots of very thoughtful touches.
The staff were all fantastic, smart, neat, very polite, knowledgeable, quick and attentive.
We were very impressed.
The food was also great! 10/10 for that Ginger Beef!
We have never stayed at a Doubletree Hilton before. We were thinking it would be more Premier Inn - Travelodge, but it really was so much more.
We plan to stay here more often on our trips to London.
Plenty of secure car parking (£14.50 per day) - and an easy walk to Ealing Broadway to the tube and straight onto London. A great experience.

Business Family

10/10

Exceptional

20 Jan 2026

Makai

Yes

8/10

Excellent

19 Jan 2026

Ayobami

The room was clean and there was room service. Staff members were also very helpful and courteous.

Partner

8/10

Excellent

17 Jan 2026

Laurie

All was very good. The only issue was that the cleaner knocked and walked in without waiting which was awkward!

Business

4/10

Poor

06 Jan 2026

Jatin

Rude front desk lady and didn’t want to give complementary water. No new year greeting or welcoming at all. Said we don’t give complementary water.

8/10

Excellent

29 Dec 2025

Zoe

Great location & friendly staff

Partner

4/10

Poor

19 Dec 2025

Jebreel

We didn’t notice at the time but pretty horrible to discover that the bed closest to the window had a blood stain on the sheets. Clearly they weren’t changed or if they were and that’s a stain that won’t come out then they just should be used. Poor from the house keeping staff

Family

6/10

Pleasant

19 Dec 2025

Yali

The room was okay, and the from desk provided welcome double tree cookies. The location was convenient and the parking was reasonably priced. However, the room lights was flickering. Since we checked in in the midnight, we didn’t request a room change, but next morning we found the bath towels was dirty.

10/10

Exceptional

16 Dec 2025

Helen

Very friendly. Great location

Business

10/10

Exceptional

15 Dec 2025

MARC

Yes perfect. Kante who served us was exceptional. Such a polite and friendly member, charming. Nice ot be greeted with such warmth.

Leisure Partner

6/10

Pleasant

10 Dec 2025

Sara

A Decent stay, although the room was smaller than expected.

The Duvet was really heavy to sleep in too, but overall satisfactory.

4/10

Poor

07 Dec 2025

Eileen

The room was really small, me and my husband kept bumping into each other. We asked for an upgrade, but nothing was available.
We asked for our room to be serviced after our 1st night, but it wasn’t, I had to go back down to reception to ask for fresh towels as no one was answering the phone. We never had milk tea or coffee replenished, so my husband had to go to reception and ask for it. The waste on the sink was stuck. We had a 5 minute warning before they removed the breakfast buffet. The coffee tasted awful.

Friends_and_family Friends

8/10

Excellent

30 Nov 2025

Hiu Man

the shower head is very good with strong water flow. The room is very clean.

8/10

Excellent

22 Nov 2025

Anthony

Enjoyable stay. Excellent breakfast. Will be back.

But some softer pillows would be appreciated.

Business_and_leisure Partner

10/10

Exceptional

22 Nov 2025

Kerry

Very nice one night stay clean room good shower ample car parking and close to tube - perfect

Partner

10/10

Exceptional

07 Nov 2025

dan

The room was spotless

8/10

Excellent

04 Nov 2025

Alice

Staff were great!

Partner

10/10

Exceptional

17 Oct 2025

Aprim

Every thing was perfect

10/10

Exceptional

12 Oct 2025

Angela

Had a great stay.

Partner

6/10

Pleasant

23 Sep 2025

Arlene

You needed better lighting around the property. Your receptionist desk was terrific, but you required clear instructions or information about the restaurant, the laundry team, and your guest. Times and menu, what they were serving, and when they would stop. They had hours for a late-night snack from 10 pm to 6 am. I called the number, but no one answered. I fell asleep that night without a meal. Please have instructions, menu, and hours listed clearly.
Secondly, the warmer for the eggs does not work. Every morning, it was cold when I got it to my plate. Please check the equipment. Staff and breakfast were accommodating and friendly at times. I did enjoy my stay, but please make some changes. It would be invaluable if you had a shuttle to the airport and back to the Hotel. I want to thank Ms. Fatima and Mr Kai for making my stay enjoyable and helpful. Thank you to them.

Leisure Self

10/10

Exceptional

08 Sep 2025

Gareth

Room was immaculate, very comfy bed and nice en-suite.

Partner

10/10

Exceptional

31 Aug 2025

Peter

Great hotel, but could have got cheaper

Just a 1 night stay for my birthday and found the hotel had left out a cad, a bottle of wine and a chocolate brownie. A nice touch 👍.
Hotel is ideal for transport into central London with Ealing Common tube station only 100 metres from the hotel and the hotel has its own car park which was £14.50.
On thing was Hotels.com price was £296, whereas when I checked Double Tree Hilton’s own website it was only £217 with breakfast included. So if anyone reads this check the price with the hotel directly before Hotels.com cancellation date for a better deal.

Partner

10/10

Exceptional

26 Aug 2025

Marie

It was a good experience and the breakfast had a good choice.

Leisure Self

8/10

Excellent

26 Aug 2025

Charles H

Ok

10/10

Exceptional

21 Aug 2025

Anggita

Great place to stay

6/10

Pleasant

20 Aug 2025

Sarah

I do like this hotel for convenience to tube and Ealing area.On this trip unfortunately the air con didnt work and nothing could be done by the hotel.

Leisure Self

10/10

Exceptional

20 Aug 2025

Charles H

Suits me

10/10

Exceptional

11 Aug 2025

Vanesandra

.

8/10

Excellent

29 Jul 2025

Chad

Hotel is clean updated with all needed comforts 10/10. Only issue was bed wasn’t the most comfortable but not awful. Dealt same at other Hilton Hotel in UK maybe it’s what the locals prefer.

Leisure Self

10/10

Exceptional

26 Jul 2025

Kendrick

Very convenient location next to the subway station
Staff was friendly and extremely accommodating
Restaurant was very nice

10/10

Exceptional

24 Jul 2025

Kalina

Great location, friendly and professional staff

Business_and_leisure Partner

8/10

Excellent

22 Jul 2025

M

Overall good stay

Good stay even with one lift broken, staff very friendly. Reception toilets are ridiculously small and could do with a rethink, almost need to stand on the loo to get the door open!

Business

10/10

Exceptional

12 Jul 2025

Verified traveler

Superb!

Staff were very friendly and attentive. The room was comfortable and clean. It’s a convenient location and we will return.

Partner

10/10

Exceptional

09 Jul 2025

Andrew

Quick check in and easy. Room had everything we needed

10/10

Exceptional

05 Jul 2025

Anna

Great hotel. Close to transport links. Very easy airport access. Lovely welcoming staff and a very comfortable room.

Business Partner

4/10

Poor

25 Jun 2025

Leslie

Unfortunately we had a very poor experience during our stay at the DoubleTree Hilton Ealing.

On our arrival, we were first told that the elevator was not working- to compensate for this, they gave us a bedroom on the first floor, which still required us to use the stairs with quite a bit of luggage. We were advised that attempts would be made to fix the elevator and in the three days I stayed, the elevator was still not working. Next was the room- parts of the room were still dirty and worse, the air conditioning was so loud it was impossible to get to sleep. There was no way to turn the fan down and when we attempted to turn it off, we could not. I informed the staff in the morning and was told that a maintenance engineer would be sent. This was facilitated and I was advised that the filter in my room needed changing as it was dirty.

Given that this is a Hilton hotel, I was expecting better in terms of maintenance- I understand that breakdowns are inevitable, but three days without an elevator is concerning. I also think that individual rooms should be checked more regularly, especially for things like the air conditioning. These issues should be addressed prior to people staying in the room, to avoid sleepless nights.

The breakfast was ok, but nothing special. Overall, I would save my money and stay elsewhere in future.

Leisure Family

6/10

Pleasant

22 Jun 2025

Helen

Hospitality at booking in was poor.
No lift, a guest was complaining in the morning about the lift, still being out of order,apparently a frequent issue, and your reception staff were somewhat dismissive.

Leisure Self

8/10

Excellent

16 Jun 2025

Richard

It was very comfortable and a good location near Ealing Common. The only thing wrong was that the shower was cold water both days.

Leisure Partner

6/10

Pleasant

09 Jun 2025

Ciara

The room was clean with a comfy bed and all amendities which we needed. We stayed for 2 nights. On the first night however there was a wedding taking place - celebrations went on until after midnight followed by fireworks and cars beeping their horns. It was very unsettling and we struggled to sleep which impacted on our plans the following day. We didn’t feel comfortable approaching staff about this at the time. We were later asked how our stay was going via text message and informed them of what had happened and they kindly wavered our parking fee and offered us 2 free drinks. We were just disappointment as we expected more from an establishment such as the Hilton- I have health conditions that can be excaberated with lack of sleep so it’s very important that I’m somewhere safe and comfortable to ensure I don’t become unwell.

Partner

8/10

Excellent

08 Jun 2025

David

Had a little duplication, digital key didn’t generate as they needed more info, arrived and provided more info before checkin and heading in to London and then had to provide the same info again when getting back as digital key still hadn’t updated in the app. Nice hotel, good cleanliness, 5 mins from the tube, good spec room. Would stay again

8/10

Excellent

08 Jun 2025

Jennifer

Very small rooms and bathrooms

Partner

6/10

Pleasant

28 Apr 2025

Benjamin

After the aircon had been switched off. There was a constant whirring noise from what appeared to be a radiator in the wall close to the bed.

We spoke to a gentleman from the hotel who tried to help. Ultimately we were told nothing could be done until the morning and would be resolved.

This wasn't fixed and was present for the second night staying here.

10/10

Exceptional

21 Apr 2025

Edward

Perfectly decent hotel for reasonable price in a great location for where I needed to be.

Leisure Self

6/10

Pleasant

04 Mar 2025

Verified traveler

Terrible sized normal rooms

Standard queen bed room is not usable for a person around 6ft and over. I turned around in the bathroom and smacked my elbow on the wall behind me with my waist very close to the sink. I am not fat! The toilet space is tiny. Of course you can then upgrade to a bigger room for an additional price but then I would have booked a better hotel with the additional cost. Better rooms in new premier inns.

Business

8/10

Excellent

03 Mar 2025

dave

ok, love the cookie on arrival, on Hanger lane so lots of traffic noise at the front of the hotel, I;d go for a room on the Creffield Road side if I had the option

Business

10/10

Exceptional

24 Feb 2025

Mohil

Amazing service and you get what you exactly paid for.

Leisure Self

4/10

Poor

20 Feb 2025

kevin

Burst pipe in room 320 required me to move rooms after midnight.

Business_and_leisure Self

10/10

Exceptional

16 Feb 2025

Timothy

Very good hotel friendly staff, and near by tube station allowing travel to central london.

Leisure Partner

6/10

Pleasant

14 Feb 2025

Tony

Easy walk to the tube and Ealing town Centre. Enjoy staying here!

Leisure Partner

6/10

Pleasant

31 Jan 2025

Verified traveler

Fine- but eat elsewhere

My stay was comfortable, but there is nothing around, so I ate in the hotel. The restaurant was way overpriced and left me hungry. 15GBP for a small bowl of stir fry beef and veggies and no rice with that! I wasn't served water either. It took so long to get my check and change that I got up to leave and find the waitress who had forgotten about me, yet charged me service tip.

Business

8/10

Excellent

08 Jan 2025

Yuheng

Comfort and wide bed. King bed is US size. The wall has footprints on it though.

Partner

6/10

Pleasant

28 Dec 2024

I

The room was tired with marks on the wall and worn carpets.
The room and the bathroom were very small for 2 occupants.
Overall, a disappointing stay.

Friends_and_family Family

4/10

Poor

21 Dec 2024

Sadhana

Was not happy as they were charging me £26 for car park. Then they said they will waive it provided I buy food or drink from their restaurant worth no less than £20!

8/10

Excellent

17 Dec 2024

LAI MAN

The hotel is located near a busy road, so there is a lot of noise from passing cars at night. The room feels old and lacks proper cleanliness. However, the breakfast environment is comfortable, though the food options are limited.

10/10

Exceptional

17 Dec 2024

Alison Aiisha

Friendly and efficient welcome and check out

Business

8/10

Excellent

10 Dec 2024

Barry

We will stay again.

Starting with the good points. This hotel has a good amount of parking and as a guest you will only pay £14.50 per 24hrs (at time of writing) - ask at reception, don't use the payment machines. The hotel staff were happy to extend this for free on our last day to give the wife a few more hours of shopping! Warning - people with larger cars might find turning a bit tight though. There are 4 EV charging points available.

The hotel is situated less than a 10 minute walk away from Ealing Common tube station so it's easy to leave the car behind for trips into the city.

There is plentiful breakfast and you can ask for your eggs to be done any way you like!

The less good points. We arrived late (about 10:30 pm) on the first day and wanted to freshen up but couldn't get any hot water in the room (Sink). It wasn't much better the next morning either.

Although the room was clean, we found a lot of ladybird insects kept falling on the bed. we don't know where they were coming from as we never saw the window open at any point.

The overall appearance of the hotel is that it looks a bit dated now.

In summary, we often stay on the other side of London but due to the number of shows at Excel the cost was prohibitive this time around. Now that we've found this hotel, we will use it again.

Partner

10/10

Exceptional

09 Dec 2024

Omkar

The hotel is close to railway stations and the rooms are well maintained.I would definitely recommend this hotel.

8/10

Excellent

08 Dec 2024

Verified traveler

Pending Transaction

Nice hotel but the policy of charging £50 at check in and not refunding for 3 to 5 days is dreadful.

Partner

10/10

Exceptional

06 Dec 2024

Robert

Very nice stay in outer London, but 2 minute walk from Victoria line tube. Plentiful breakfast although scramble eggs were runnyy.

Leisure Partner

10/10

Exceptional

25 Nov 2024

Joe

Excellent & friendly staff, thank you!

Staff were great & the location was perfect for our event

Partner

10/10

Exceptional

17 Nov 2024

Jeanette

Nice, reasonably priced hotel in Ealing, London. Facilities good, staff lovely. Nice base if you are looking to visit the sites in London.

Leisure Family

10/10

Exceptional

14 Nov 2024

Paul

Not happy I've been asked to give a credit card when I arrive after the room had been paid for in falls

Business

10/10

Exceptional

05 Nov 2024

Akbar Ali

Awesome stay, worth the price

Leisure Friends

10/10

Exceptional

02 Nov 2024

helen

I loved the decor - i'd stayed at the hotel a while ago, and it had been refurbished very nicely since. Breakfast was delicious and the dining area nicely roomy Thank you for a good experience!

10/10

Exceptional

21 Oct 2024

Andrew

As Usual Great Service

It's the second DoubleTree Hilton we've stayed at in London and yet again the staff were outstanding, absolutely nothing was too much trouble. Everything was clean and fresh and as a bonus it even has its own car park - highly recommended.

Partner

6/10

Pleasant

15 Oct 2024

Mary Ann

Very small. Hard to get around with luggage in the way

Leisure Partner

10/10

Exceptional

30 Sep 2024

Rafik

clean , quiet

Leisure Partner

10/10

Exceptional

24 Sep 2024

Ian

Great hotel! Directly opposite to Ealing Common where we were visiting Festival. Lots of shops, bars & restaurants around hotel also has very good restaurant & bar area

Partner

8/10

Excellent

17 Sep 2024

Nicola

Lovely reception staff.

10/10

Exceptional

26 Aug 2024

SRIRAM

I always stay here.. excellent customer service…

Leisure Family

10/10

Exceptional

26 Aug 2024

Jonathan

Great stay

10/10

Exceptional

26 Aug 2024

R

Very good service on arrival and allowed us to check in early.
Accommodation was very comfortable with a clean bathroom, modern stylish furnishings and comfortable bed.
Only down side was having to pay extra for parking.

Friends_and_family Family

2/10

Poor

25 Aug 2024

Nicole

would've given a perfect review if i hadnt been waiting to get the deposit back for more than two weeks.. Getting ridiculous at this point

Leisure Partner

8/10

Excellent

23 Aug 2024

hannah

Good hotel to stay in. Went to a concert at wembly but didnt anticipate the amount of traffic so of youre using it as a base leave earlier than usual.

Rooms were nice and comfy. Bathroom was nice and shower was good. The staff were friendly and available to help. Hotel maintenance was happening so only 1 elevator available but apart from that a good stay.

Leisure Family