Name: Clayton Hotel Chiswick
Address: Chiswick High Road, 626, London, W4 5RY, GB

8/10

Excellent

02 Aug 2026

Komang

Well served for public transport.
Quiet beautiful neighbourhood.
Professional staff. Could do with not banging dishes when tidying up as other guests have breakfast.

10/10

Exceptional

29 Jul 2026

Nicholas

Decent hotel although parking is expensive and wifi slow

8/10

Excellent

26 Jul 2026

Celeste

I was given the wrong room and had to change rooms. Staff were not friendly on arrival. Good walking distance to bus stops, and Chiswick high street.

10/10

Exceptional

25 Jul 2026

Jennifer

Thank you again! Always reliable for comfort and cleanliness- the best welcome and delicious healthy breakfast too!

10/10

Exceptional

25 Jul 2026

Jennifer

Thank you to the staff for their welcoming and kindness. Your hotel is fabulous and my fury choice while on business in London which is weekly these days! See you again next week.

10/10

Exceptional

25 Jul 2026

Elizabeth

The room and bathroom were both much larger than I expected. It was very clean and comfortable with lots of extras in the room like popcorn and a coffee machine plus toiletries from Rituals. I had a lovely dinner from room service. There was plenty of choice and all allergy information was available for dinner and the breakfast. The hotel really exceeded my expectations.

10/10

Exceptional

23 Jul 2026

Zev David

Generally, I enjoyed my stay at the hotel -the room was spacious and well maintained, the hotel is near a tube stop, a number of good restaurants within walking distance. My only slight complaint is with the breakfast, which was good but not great, and could have varied a bit more from day-to-day.

Partner

10/10

Exceptional

23 Jul 2026

Denis

The breakfast options here were excellent. Property was very clean and the check in and check out process was the easiest I’ve ever dealt with. Parking was very convenient.

8/10

Excellent

18 Jul 2026

Harold Peter

The hotel's best feature is its self parking underground parking garage which features car spaces unimaginable in the UK let alone in the London area. The staff are very obliging but management needs replacing. I asked for extra towels. Someone from the front desk said the manager said I could only have x amount. I got what I wanted by entering the hall and asking a chambermaid for them. I mentioned this to another staff member in the dining area who confirmed that management was useless and particularly nasty. Nevertheless, the room was fine and the location very accessible by car. One is not a long drive to Knightsbridge with many fine restaurants. Another disadvantage of staying at this hotel is the fact that Chiswick where it is located has really poor parking for restaurants. The choice of restaurants there is poor to start with so this is not a big deal. The hotel does provide a free and plentiful buffet breakfast. Overall I would encourage anyone driving to stay here. If you have no car, do not consider the place as there are no nearby restaurants and the nearest tube is not so near on foot.

Partner

10/10

Exceptional

17 Jul 2026

Amy

Great well located hotel

8/10

Excellent

12 Jul 2026

Jennifer

Parking was good although I had to ask for a new ticket every day. The breakfast could have been better

Family_with_children

10/10

Exceptional

12 Jul 2026

George

The Clayton Hotel Chiswick is a lovely place to stay! We stayed for 2 nights in July. The room we had was very nice. It was air-conditioned which was welcome during the oppressive heat wave.

Our room was a one bedroom with a desk, chair and additional seating area. The bathroom was quite opulent, with a beautiful soaking tub and separate shower! The hotel itself is a short 3 block walk to the Gunnersbury tube station. It's then a 30 minute ride into central London.

The staff even let us check in early because we arrived on the red-eye flight from New York and were extremely jet lagged! All-in-all, it was great stay. We highly recommend it!

Partner

10/10

Exceptional

10 Jul 2026

Roberto Martin

A

Family_with_children

10/10

Exceptional

09 Jul 2026

MARY-ANN

Lovely clean hotel. The food is amazing and I had the best night sleep. Would definitely recommend to family and friends.

Family_with_children

2/10

Poor

08 Jul 2026

Shajeda

My experience at Clayton Hotel was abysmal- it started with check in, we were given room 319 and as we entered the room was not ready. Came downstairs and told the staff the room is a mess they said they didnt check it and gave us a new room 219. We entered 219 - the TV control was not working on 1 TV- we thought doesnt matter atleast there is 2 tv's. Then there was no coffee machine - the staff were informed they said they dont have another coffee machine to give us. We were so disappointed with their attitude as they did not even apologise. We carried on and cleaned the room as it was not as bad as 319 but still the mirror etc had fingerprint marks. The next day we went out at 11am and put on the 'refresh my room tag' on the door. We came back at 4pm and the room was not made. We had a concert to attend so we told the reception that the room was not cleaned - they apparently had a maintenance issue and said by the time we come back it would be sorted. It was not, at midnight when we entered we were shocked it wasn't sorted. They then said no house keeping is available and gave us 2 bed linen to put on ourself and gave us no new towels, toilet roll or even water. Our time was so shocking we left and spoke to manager on way out who then had apologised but we didnt not even get offered breakfast. I want a refund for our dreadful stay. I did not expect this and made a video of the whole situation.

Friends_and_family Family

2/10

Poor

08 Jul 2026

Richard

Never s

10/10

Exceptional

07 Jul 2026

Kumi

We had a pleasant stay overall. The room was very clean, the air conditioning worked perfectly, and the facilities were well maintained. The hotel staff were polite and professional throughout our stay. I would especially like to thank the housekeeping lady on our floor, who was always friendly, hardworking and greeted us with a warm smile every day. She made us feel very welcome.

Unfortunately, our trip was overshadowed by an incident where our car was broken into overnight while parked in a nearby on-street parking bay, and two suitcases were stolen. I understand this happened outside the hotel’s property, so I am not blaming the hotel for the theft.

However, I do feel the hotel could do more to help guests. The hotel car park is extremely narrow for larger SUVs, and when we used it the following day it took us a long time to park. Because many guests may choose nearby on-street parking instead, it would be very helpful if the hotel could remind visitors not to leave luggage in their cars and make them aware of the risk of theft in the area. A simple warning could help prevent other travellers from going through the same experience.

Despite this unfortunate incident, I appreciate the excellent cleanliness, comfortable room, and the kindness of the staff, especially the housekeeping lady.

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

Leslie

Excellent hotel in a great neighbourhood, perfect breakfast and the staffs service was great, not just about the hotel but helping navigate the local area. There’s a bus stop just outside of reception and a tube/train station 300 meters away with full links to the whole of London and beyond. They even showed all World Cup match’s in the bar. We will definitely be returning, highly recommended.

Partner

6/10

Pleasant

04 Jul 2026

Victoria

Our original room was dusty, dirty, and very outdated — nothing like the photos shown online. It was missing basic amenities such as bathrobes, bottled water, and a safe, and the carpet was dirty as well. Overall, it did not meet the standards I would expect from a 4-star hotel.

After we complained about the strong smell of fresh paint outside the room, we were moved to a better room that included all of these amenities and was in a slight better condition.

They need to ensure consistency, and better cleaning.

Partner

10/10

Exceptional

03 Jul 2026

Michelle

Highly recommend . A very comfortable stay! Will definitely return

Self

10/10

Exceptional

30 Jun 2026

Ryan Paul

Good location. Helpful staff
Good amemities

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Stephen

A very modern hotel in a lovely area of London, with excellent rates. 5 minutes walk to the underground, easy access to CentralLondon. Have stayed in Clayton Hotel in Glasgow and the room and amenities in Chiswick Clayton were just as good. Will definitely stay again when in London.

Family

10/10

Exceptional

25 Jun 2026

Jennifer

Brilliant hotel - Thank you!

Business

10/10

Exceptional

25 Jun 2026

Jennifer

Always reliable for a lovely experience.

Business

8/10

Excellent

23 Jun 2026

nathan

First time staying. Will 100% go back again. Everything was easy, between checking in/out, clean room, location was excellent. Only thing id say was my double bed would

10/10

Exceptional

16 Jun 2026

Mark

We loved our stay! Very convenient to walk to local shops and to transportation. We will be back!

10/10

Exceptional

14 Jun 2026

Christine

The room, and particularly the bathroom was very clean. Stayed in a room with one double bed and one single - spacious.

Friends_and_family Friends

10/10

Exceptional

12 Jun 2026

Andrey

Wonderful overall. Easy walk to Kew Gardens.

Self

4/10

Poor

07 Jun 2026

Jennifer

Thank you Clayton!

8/10

Excellent

06 Jun 2026

Terence D

Hotel is well-maintained and location is great for restaurants, pubs, shopping, and a few nice sights and museums nearby.

Partner

6/10

Pleasant

04 Jun 2026

Joseph

Beautiful hotel with a nice outdoor terrace, lobby and bar area, and spacious, modern rooms, but let down by a few things:

- Upon waiting to check in, I was just ignored by multiple reception staff. They were on the phone, which is fine (I don't expect them to just hang up!), but at least make the effort to make eye contact, nod or smile or just acknowledge that you've been seen and that they will be with you in one minute. Just being purposefully ignored is infuriating and doesn't make you feel welcome.
- When eventually acknowledged I was made to self check in on a vertical touch screen (like ordering in mcdonalds), which felt like the experience of a budget hotel. It was also frustrating to have to enter endless details, all of which I'd supplied when booking.
- Everything seems to take an eternity from checking in, ordering a drink, ordering breakfast etc.. In the morning I gave up after there was no staff at the bar to order brunch, so I went elsewhere.
- Food was poor. Pizza rubbish. It was heavy, stodgy and flavourless.
- Air con didn't work in room (wouldn't even turn on) and the room was boiling.

It's a shame because it has the potential to be fantastic.

Self

8/10

Excellent

03 Jun 2026

amanda

It’s a decent hotel, quiet, staff could be friendlier though. I also found huge spider in the bathroom but I guess it’s not hotels fault.

Self

10/10

Exceptional

31 May 2026

shelley

Was a perfect place to stay for Kew Gardens and bus routes and underground into the middle of London,
Shower could of been stronger, and the tv wasn’t great but only had that a night, breakfast was amazing, will stay here again

Partner

10/10

Exceptional

23 May 2026

Gisela

Great spacious rooms, very clean. Easy check in.

Partner

10/10

Exceptional

19 May 2026

Mary Geraldine

Cleanliness was excellent and staff extremely pleasant and helpful. Well designed and furnished public areas. Only hitches were difficulties adjusting the heating system in the room on arrival, and not being directed to the designated breakfast area in the morning - so waited in the dining area!
A lovely, friendly hotel, well recommend

Self

6/10

Pleasant

18 May 2026

Maxine

Good location for our stay

10/10

Exceptional

14 May 2026

Maria Gabriella

Great breakfast. Excellent location

10/10

Exceptional

12 May 2026

Pearl

A refreshing change - clean an

8/10

Excellent

04 May 2026

Daniel

Lovely spacious room that was quiet even though it was facing the main road, good room facilities, comfortable bed, iron and ironing board was convenient, very friendly staff, breakfast was good with plenty of choice. Bathroom was a little worn and I found the tap being so close to the back of the sink edge particularly annoying when washing hands or trying to fill the kettle it was difficult.

Self

6/10

Pleasant

04 May 2026

Fiona

Breakfast was Luke warm on both days. Too much made at once. Fried eggs were fried hard on the bottom but uncooked whites on the top. The bedroom was 25 degrees at all times regardless if the “air con” being on constantly. Windows don’t open so it was very uncomfortable. No fridge in the room so couldn’t keep any drinks cold. They ended up warm due to the room temperature. The outside temperature was a typical spring 17degrees so the room was not affected by external factor. In room tv received no tv channels. Only radio.

Plus side. Very handy for the tube and bus. Lovely food in the restaurant. Comfy bed, just didn’t sleep due to the heat.

No face to face checkout to discuss the issues. Was told to check out using the machine. Not very personable.

Partner

10/10

Exceptional

02 May 2026

Dominic

Clean room, nice place to stay

Partner

10/10

Exceptional

29 Apr 2026

Neil

Excellent business hotel, with great facilities and gym

Self

8/10

Excellent

28 Apr 2026

Briony

Nice hotel, ideally situated. Lovely breakfast.

Business

10/10

Exceptional

22 Apr 2026

Ziqing

Clean room and good location.

10/10

Exceptional

22 Apr 2026

N

Good nights sleep, fabulous hotel

Self

10/10

Exceptional

21 Apr 2026

Dr. M

Great hotel and room.
Not the warmest of welcomes on a Friday night. Overall very good and will stay again

Partner

10/10

Exceptional

20 Apr 2026

Michael

Clean and comfortable

Partner

8/10

Excellent

19 Apr 2026

Ian

This was my 2nd stay at the hotel. It turned out to be a lot bigger than I thought when I first stayed. The bathroom of the room I stayed in was spacious and the hot water was ample. Room itself was als quite spacious with ample sockets and a comfortable bed. My only de-merit as it were, was that there were some scratches on the door which detracted from the overall look of the hotel. It was almost as if there was some recent not quite finished repair work. I would definitely still stay at the hotel again. It was good value for money especially in a city like London where hotel prices can be quite expensive.

Self

10/10

Exceptional

19 Apr 2026

Franklyn

Was exceptional

Partner

10/10

Exceptional

18 Apr 2026

Mark

Great hotel to use when visiting London. Staff very friendly and knowledgeable and ability to park safely and securely was a bonus. Lovely breakfast as well.

Partner

10/10

Exceptional

16 Apr 2026

Khalil

big rooms

Self

10/10

Exceptional

16 Apr 2026

Eric

Great place to stay close to restaurants and shops. Easy going neighborhood and subway is a block away. Bus stop right by doors. A bit noisy but worth it. Room was bigger than expected and restaurant is decent. I recommend!

Family

10/10

Exceptional

16 Apr 2026

OMOTUNDE

From check in,the breakfast and cleaning of the room was awesome.

Friends_and_family Family

10/10

Exceptional

15 Apr 2026

Neam Yassin

Breakfast options are very limited for vegetarian and no halal food
Also the tv channels all English no Arabic at all

10/10

Exceptional

13 Apr 2026

Hina

Hotel was clean and staff was lovely. I booked a deluxe room but for some reason the AC wasn't working 100% it turns on but doesn't really cool the room temperature. I will definitely stay here again.

Self

8/10

Excellent

12 Apr 2026

Peter

Great hotel, clean and good location. Breakfast was very good.

Partner

6/10

Pleasant

12 Apr 2026

victor

The hotel didn’t have a microwave in the rooms.
If they didn’t have it the restaurant or kitchen should be able to simply warm food for the guests.

Friends_and_family Family

10/10

Exceptional

11 Apr 2026

Louis

Was a good location, but there was a wedding on 2/3 nights we were there which interrupted our sleep. We should have been informed prior to arrival.

Family

10/10

Exceptional

11 Apr 2026

KAREN

Check in/out very easy, staff very polite & helpful. Didnt eat at the hotel so cant comment. We had a peaceful quiet 2nights sleep, room was clean and spacious. Only negatives, room could do with a mini fridge & also the room had a few messy paint areas, the lights above the bed and the bathroom door.

Would definitely return!

Partner

10/10

Exceptional

07 Apr 2026

Chris

My husband and son stayed and they found it to be good quality, staff were very helpful and overall a reasonable price given the location. Would definitely recommend anyone willing to commute a little into London - this is a good place to rest your head!!

Friends_and_family Family

10/10

Exceptional

06 Apr 2026

Mohamed

Good

10/10

Exceptional

06 Apr 2026

Neil

Breakfast buffet range was very broad. Cooked breakfasts were delightful, as were healthier options, including pastries. Was not missing anything in our opinion.
The decor, and the cleanliness of it, were every bit as good as any other four star hotel we have stayed in on our travels. Indeed, the interior design of rooms, bar, restaurant and public areas generally was very well- chosen for appealing palette of colours, quality of materials, comfort of the lighting and durability (I used to design hotels).
In the bedrooms, there are plenty sockets (at each side of beds, very good lighting for reading and beds were very agreeable, so we slept well.
In the en suite the mirror was heated, so didn’t steam up, the grouting and sealants had been maintained, so no mould / mildew anywhere as the ventilation was excellent.
We stayed four days, cannt fault the hotel or service, so are able to recommend it highly.

Partner

6/10

Pleasant

06 Apr 2026

Andre

It could improve breakfast.

10/10

Exceptional

05 Apr 2026

Amanda

Everything was perfect. Staff amazing, very helpful. Cleanliness of whole hotel outstanding and the breakfast, spoilt for choice.

Partner

10/10

Exceptional

04 Apr 2026

Cristina

The hotel and food was great! Very friendly staff.
I will definitely book again.

Partner

10/10

Exceptional

02 Apr 2026

Chayanne

Room was clean and spacious. Staff was great! Loved our stay!

Family_with_children

8/10

Excellent

01 Apr 2026

ian

Convenient

Self

8/10

Excellent

04 Mar 2026

ian

Convenient

Self

8/10

Excellent

02 Mar 2026

Olivia

Pros: The room was clean and surprisingly large. Plenty of lights, mirrors and storage space. Parking was secure. Water and biscuits provided each day which was much appreciated.
Cons: the bed and pillows were uncomfortable, barely anything to the pillows and the bed was soft and sunken (but very big). Also, there was no loo brush which is annoying when you are trying to keep the place clean!

Partner

8/10

Excellent

24 Feb 2026

Gerimar

The breakfast was amazing, the location was great. The room was really warm and you don’t have any control over it. Everyone was really nice and it was peaceful.

Self

8/10

Excellent

16 Feb 2026

Karen

Pillows uncomfortable

Friends_and_family Family

6/10

Pleasant

15 Feb 2026

Michael

The room itself was great, however it didn’t quite justify the price. The toilet flush was faulty and made noise throughout the night, which affected our sleep. Additionally, the sink plug in one of the sinks was not working properly, causing the water to continuously overflow during use. There was also quite a bit of noise from doors being slammed overnight, which we could clearly hear from the room, although I understand this is sometimes unavoidable.

Partner

10/10

Exceptional

08 Feb 2026

Jonathan

Nice hotel situated 5 minutes from Gunnersbury tube station. Lovely room, nice size with nice bathroom. Good breakfast need to work on how to cook hot beans.

Business Self

10/10

Exceptional

05 Feb 2026

Abi

Very clean room and staff are very kind.

Friends_and_family Friends

10/10

Exceptional

04 Feb 2026

Anil

Perfect stay. Staff are really friendly, parking reasonable and secure. Super easy check in and check out. Great location too. Overall a great stay

Leisure Partner

10/10

Exceptional

02 Feb 2026

Charlotte

Comfortable, easy to find, good parking, friendly staff

10/10

Exceptional

01 Feb 2026

Nicholas

Great room.. great location.. helpful syaff

Leisure Family

10/10

Exceptional

25 Jan 2026

Kay

Great staff especially super helpful Electra on front desk. Nice comfortable spacious bedroom. Breakfast varied and copious. Useful bar nice for her quick beer after walking along the Thames. Parking on site, if you can secure it.

Partner

10/10

Exceptional

23 Jan 2026

David

Really nice

Business

6/10

Pleasant

21 Jan 2026

AUNG

Forgot Citizen watch in the room and did not get it back. Staff contacted mentioned housekeeping did not report any :(

Friends_and_family Family

10/10

Exceptional

20 Jan 2026

Kay

Staff especially Electra on reception who was charming and smart with lots of tips. Room was lovely, breakfast generous and a useful bar. Great VF£ and close to the underground station.

Partner

8/10

Excellent

18 Jan 2026

A

Very nice hotel, lovely staff.

Friends_and_family Family

6/10

Pleasant

15 Jan 2026

Paul

There was an issue with the toilet cistern which I reported the first day but was never addressed, in fairness they did offer a room switch but after working all day it was not what I really wanted, could have been fixed easily.

Business

10/10

Exceptional

15 Jan 2026

Michael

Reception staff were super helpful

10/10

Exceptional

14 Jan 2026

Maxim

Great hotel and rooms were immaculate

6/10

Pleasant

03 Jan 2026

Melanie

Food selection is limited.

10/10

Exceptional

28 Dec 2025

MR SB

Nice , clean & all staff are friendly. And I have free exit ticket for my car.

Friends_and_family Family

10/10

Exceptional

28 Dec 2025

Carl

Nice, clean, all good

Friends_and_family Family

4/10

Poor

27 Dec 2025

Rowena

The room was freezing! We increased the air con but even in the morning we were cold. Really spooked our stay on Christmas Day☹️

10/10

Exceptional

26 Dec 2025

Anthony

very helpful staff great breakfast

Business

10/10

Exceptional

25 Dec 2025

Anthony

great stay very helpful staff

Business

8/10

Excellent

13 Dec 2025

Keith

Breakfast area poorlt set out

Friends_and_family Friends

10/10

Exceptional

11 Dec 2025

Megan-louise

Very nice.

Business

10/10

Exceptional

08 Dec 2025

Michael

Definitely return amazing room spotlessly clean, great breakfast staff incredible

Leisure Family

4/10

Poor

30 Nov 2025

Tamara

I had went to check in which was pretty standard until it was time to pay for breakfast. The receptionist had input £109 on the card reader of which I asked why I was being charged that amount for breakfast. She proceeded to say I’m being charged for breakfast of which I explained to her that she had said it was £14 so why am I being charged £109. She then had said I’m being charged for the room and I explained to her I have already paid. She then proceeded to go back and forth with me saying I have not paid and it is not on the system I have only paid for the guarantee. I then showed her my confirmation receipt to which she said well it’s not on her system. I honestly felt extremely embarrassed. She had requested for me to show her my bank transaction of which I did then I was asked if I had paid in euros as if that would make a difference?!?! I had paid the full amount end of. I felt like such a lemon. She then eventually found it and offered no apology what so ever! I was fuming, i eventually found my room which was okay for a superior room but not amazing. That experience honestly made me want to leave. The breakfast too was mediocre some things were cold and it wasn’t very clean. Tables were left dirty. Clayton in Aldgate has been my absolute favourite I’ve stayed there 3x and will continue to go back. Chiswick was my first time and by far my worst will not be going there again!!

Business Self

10/10

Exceptional

29 Nov 2025

Syeda Maryam

Excellent staff!

8/10

Excellent

28 Nov 2025

James

Reception area was very nice. Rooms just ok, both TV didn’t work, sink drain was blocked and very cold in the room.

Leisure Family_with_children

8/10

Excellent

28 Nov 2025

saurabh

Hotel was good. If there were designated people to handle luggage, the service would have exceptional. We had to lot of luggage and it was difficult to carry all even using the trolley

Friends_and_family Family

10/10

Exceptional

28 Nov 2025

Louise

Everything was really good!

Friends_and_family Family

6/10

Pleasant

22 Nov 2025

James

Room was facing a wall about 1-2 meters from the window, so no view and restricted light. Apart from the poor room allocation, the rest of the stay was okay.

Leisure Self