Name: Kew Rooms
Address: 271 Sandycombe Road, Richmond, TW9 3LU, GB

2/10

Poor

16 Jul 2026

jon

room wasnt ready despite late afternoon because the cleaner hadn't arrived. I had a choice , forget the shower and put my stuff away or wait 50 minutes. I didnt have that time. The door handles are falling off each side so I had to take my laptop with me to a restaurant as I didnt have faith anyone could be stopped if they wanted to get in.
Inside the drawers it has stains etc etc Not great to be honest.

Self

8/10

Excellent

12 Jul 2026

Pamela

Clean room, comfy bed, plenty of tea and coffee in the room, lots of pubs and restaurants within walking distance, train station to get into Central London is 5 mins walk away, will definitely come here again.

Family

2/10

Poor

04 Jul 2026

Joseph

The room is not anything like the pictures it is poor. Plaster off the walls carpet gone from sections of the floor. We left and found another hotel.

SHOCKING don’t waste your money. There are bridges that are more comfortable underneath and you’ll find better service their too.

Oh and a nasty mouldy smell too.

Partner

2/10

Poor

28 Jun 2026

Justin

They cancelled my booking a few days before I was due to arrive. Didn't tell me or Expedia. Only found out when I called to check about parking. They said they didn't like people who chose the free cancellation option.
In which case why offer it? And how is that a reason to cancel a booking before the payment was even due? I would have turned up with my family and had nowhere to stay.
Expedia were unable to contact them but did give me a credit towards a new booking and fortunately I was able to find an alternative at short notice. But I recommend everyone avoids Kew Studios.

2/10

Poor

28 Jun 2026

Justin

They cancelled my booking a few days before I was due to arrive. Didn't tell me or Expedia. Only found out when I called to check about parking. They said they didn't like people who chose the free cancellation option.
In which case why offer it? And how is that a reason to cancel a booking before the payment was even due? I would have turned up with my family and had nowhere to stay.
Expedia were unable to contact them but did give me a credit towards a new booking and fortunately I was able to find an alternative at short notice. But I recommend everyone avoids Kew Studios.

10/10

Exceptional

24 Jun 2026

Michael

Lovely clean and cosy apartment. Well equipped kitchenette and spacious, spotless shower room. Geoff was very helpful with the checking process over the phone . The apartment is very close to Kew station, Kew Green and all the bars and restaurants too. Definitely recommend this accommodation.

Self

6/10

Pleasant

22 Jun 2026

Anthony

very handy to Kew gardens and the National Archives, 2 London treasures.

No longer seems to be operating as a Bed & Breakfast, no catering.

Building is a bit worn.

The room which I had was without an ensuite, instead there was a separate bathroom out on the stairs landing, which was coupled with the room but was accessible to others.

Self

10/10

Exceptional

20 Jun 2026

Matt

Great location very close to Kew Gardens station and so the little shops and restaurants! One stop from Richmond! Great bargain!

Self

8/10

Excellent

14 Jun 2026

Sarah

Perfect for what we needed. Excellent location for Kew gardens. Great transport links. Perfect budget friendly place to stay.

Friends

8/10

Excellent

29 Apr 2026

Louise

Good room. Never saw the owner. A handy person let me and gave me the keys. Had a nice room and separate bathroom (very old school B&B). The house is under renovation but it didn't impact my stay at all. I'd stay again. Very close to everything. Couldn't say about parking as I used the metro. Loads of restaurant/cafe choices close by

2/10

Poor

27 Apr 2026

holly

The owner of gave me physical keys when checking in.

The owner then, because I had been away from my room for part of my stay, rented my room to someone else, giving them another set of keys. That person was very upset and surprised when I opened the door. The second set of keys was left with that new occupant to prevent the owner from giving the keys out yet again,

The owner refused to address this obvious and serious lapse in security. I simply asked to compensared for two nights of my seven night reservation

10/10

Exceptional

25 Apr 2026

Chaminda

Clean room. Enjoyed my stay.

Self

6/10

Pleasant

22 Apr 2026

SIMON

Building generally a bit run down, but room and bed was clean and functional. Very light in the room when the sun rises. Private bathroom was shared with one other guest. Good location and was ideal for my short stay on a budget. Wouldn't choose if staying with family.

Self

8/10

Excellent

18 Apr 2026

Yashar

The staff who checked us in was really friendly. Close to local amenities and Kew Gardens, only 30 mins from central London. Pretty comfortable considering the price of the rooms.

Partner

8/10

Excellent

10 Mar 2026

Jacqui

Perfect location for a visit to Kew gardens. Street patking available at weekends. Room was clean and adequate

Partner

6/10

Pleasant

22 Feb 2026

John

Great location. Booked room unavailable, swapped to a non en-suite. Aircraft noise from 5 am very loud. Host charming and would love to use again

Partner

10/10

Exceptional

22 Jan 2026

Lauren

Great room, super cute. Lovely hosts would definitely stay again

10/10

Exceptional

01 Jan 2026

George

Great and good value

Friends_and_family Friends

10/10

Exceptional

06 Dec 2025

Penelope Caroline

Studio room very clean and well equipped

2/10

Poor

20 Oct 2025

Elisabeth

Really safe.

Self

6/10

Pleasant

06 Oct 2025

Panayiotis

Good location but very dated property.

Good location, nearby free road parking.
However, the rooms are really dated The single glazed windows did not seal properly and cold wind and noise were coming through. The bathroom was really small and the tab faulty.

Friends_and_family Family

6/10

Pleasant

01 Oct 2025

Simon

Fit for purpose, close to Kew Gardens, friendly pubs nearby, internet a bit spotty at times, quiet area, Kew Gardens Station within walking distance

Leisure Family

10/10

Exceptional

12 Sep 2025

Andrew

Handy

Check in seamless and a nice secure, comfortable stay. Able to park safely and great selection of eateries (Lebanese, Asian, fish and chips) a 2 min walk up the road.

Self

8/10

Excellent

07 Sep 2025

Jane

Great location, room and price

10/10

Exceptional

03 Aug 2025

Carlton

It was lovely

10/10

Exceptional

30 Jul 2025

andrew

Visit to sons

Great place. Nothing to complan about all very goid

Partner

8/10

Excellent

29 Jul 2025

Verified traveler

Clean room in a good location. We struggled to lock the window & it was noisey from the tube line & planes flying into Heathrow over head. Nice to have tea & coffee making facilities & a hair dryer in the room. For the price it ticked all the boxes.

Friends_and_family Friends

8/10

Excellent

25 Jul 2025

Kelley

I was very satisfied with my experience.

Geoff was excellent, accommodating, and everything was as I expected when I arrived based on the posting.

I left some ear buds behind and when I called to track them down he answered promptly and returned to the property so I can retrieve them.

Self

8/10

Excellent

21 Jul 2025

Israel

An old building with no air conditioning in summer heatwaves. Something to consider when booking this or many places across the country. Other than that, it is a nice location accessible to train station, Richmond and Brentford areas

Business Self

6/10

Pleasant

18 Jul 2025

Rob

Room was available from 1400 we arrived at 1700 and was told last tenant did not return the key to our room so they could not gain access was told to come back in 30 minutes also there is a busy train line just outside the back window

Partner

6/10

Pleasant

15 Jul 2025

Deborah

Good location, basic accommodation

This property is in a great location; walking distance from the train.
We arrived slightly early , the room wasn't ready but we were able to leave our luggage which was a positive.

However, the accommodation is basic, the beds in our room are due for renewal. The noise from the rail line starts very early and is very sleep disturbing.

Partner

8/10

Excellent

12 Jul 2025

Jenny

There was no cup or spoon in room for hot drink.
Location was good for my trip

Self

10/10

Exceptional

10 Jul 2025

Samantha

Great studio well located

Great studio in a perfect location for Kew Tube station (district line) and Kew Gardens.
The kitchen even included a dishwasher!

Friends_and_family Family

2/10

Poor

17 Jun 2025

susan

Had booked an ensuite room for 3 nights Only stayed 1night. As itwas not an ensuite room. That was just the start. The bedroom door faced the front door which was left open at one point. You had to come out the bedroom to access the bathroom which had no external lock so was accessable to everyone. The bathroom window had no handle and was taped shut. There was an electric cable running along the floor which went into the wall for the electric socket,not sure this is acceptable in a commercial property as potential danger. Also lots of cardboard boxes stored in hall/stairwell definite fire hazard as this was the only way out in case of fire. No fire instructions were displayed either. In the room the drawers were damaged and one of the blinds was torn and stained,plus was so thin it was useless. Most of these things had been reported last year when we checked social media. We did not feel safe and hardly slept so left after 1 night. We did not get what we booked and paid for.

Leisure Family

4/10

Poor

06 Jun 2025

Chloe

The gentleman who met me to show me to my room was friendly and chatty.
The room was a short walk from Kew, the local area had good amenities, both of these things were essential to the visit.
The bathroom was clean, tidy, had the option to shower or bath, plenty of hot water in the morning!
The bed, bedding, pillows were comfortable, fresh and provided a good nights sleep, the room itself needed some work as there were water marks on the wall, wall paper peeling below the window, the blinds provided no privacy, one blind was broken so I didnt touch it for fear it fall off the wall.
The fixes to the room are cheap, simple and quick to sort, once completed it would make a stay there very good 😊

Leisure Self

10/10

Exceptional

31 May 2025

Donna

Went on holiday for a couple weeks in the UK. This was my favorite room that I rented due to the kind owner and the amenities. The room had a Microwave & Refrigerator/freezer, which is something that all of the other hotel rooms I rented lacked. The neighborhood was nice and it was pleasant able to walk to the grocery store, restaurants, train station and Kew Gardens/Palace. I felt safe walking around even when it started to get dark. The room was very affordable too in comparison to the nearby hotel. Very pleasant experience! Highly Recommended!

Leisure Family

10/10

Exceptional

23 May 2025

Nat

👍

Great studio, perfect
For weekend break

Friends_and_family Friends

10/10

Exceptional

05 May 2025

Daniela

Day trip

The house is close to Kew Gardens, easy access to restaurants and pub s .
The room is clean with a comfortable bed and clean bedding

Partner

8/10

Excellent

27 Apr 2025

Ashutosh

Room was a little small in size for three people. But overall the experience was good.

4/10

Poor

20 Apr 2025

Susan

Missing cabinet doors, broken wastebaskets, insufficient dishes, mishmash of furniture, trash on grounds, poorly installed fixtures

Leisure Partner

10/10

Exceptional

20 Nov 2024

Andrew

A great stay and place. Super comfy bed.

Perfect for my needs. Very simple check in much quicker than a hotel. Parking on drive great room en suite. Host a sound guy. Perfect for kew station and the gardens. I will stay here next summer when i visit london for the gardens

Business

8/10

Excellent

06 Nov 2024

Adel

Good location. kept clean. Property is so old it needs improvements. Appliances need replacement. New paint and mending or even replacement of wood trims can add appropriate appearance. from day one in our stay there was lack of heating. This should had been taken care of prior to our arrival

Leisure Partner

4/10

Poor

05 Nov 2024

Andrew

The property was not as portrayed. Bathroom had no shower curtain. Water damage at the base of the tub. Water stains on the ceiling and walls.
Blinds were damaged and the other window covering was frayed. I would not recommend.

Leisure Partner

4/10

Poor

05 Nov 2024

Andrew

The property is nothing like it is portrayed in the pictures. Our ensuite bathroom was outside our room

2/10

Poor

15 Oct 2024

Annalea

Disappointing

Didn’t even open our cases and couldn’t wait to get out of there. The bathroom was moldy and smelt really really bad. There was wallpaper peeling off the wall shabby mattress and broken heaters. The room felt unloved and grotty. We were met by the owner who gave us no welcome or even any eye contact. The whole place felt like it was there to make as much money with as little effort as possible. We were looking forward to having a nice place to stay but it was a massive overpriced disappointment.

Partner

6/10

Pleasant

26 Sep 2024

Verified traveler

The room was clean, beds comfortable however, no soundproofing and window blinds not closing fully. Additional curtains may have blocked out some of the sound from the passing trains. Handle hanging off bathroom door and loose toilet seat. No evidence of fire escape. No bedside lamps .as no bedside tables.To say there was parking was wrong. One space ! Most parking in the area was permit only so again misleading

Friends_and_family Family

2/10

Poor

17 Sep 2024

Nicole

We were very disappointed to find the room dirty and damaged. We were supposed to stay 3 nights and ended up staying one. We were refused a refund and couldn’t reach agreement that the standard of the room was not good enough. When I said the chairs were dirty and the sink had mould we were told it was probably just someone had spilled their coffee and the sink was just the seal that was dirty. The cupboard door in the kitchen was broken off and the kitchen drawer was missing. There was grime? on the wall that was supposed to be the bed head. Very frustrating because the rooms could have been great - location is amazing and the room would have been fine if it was clean. Do not recommend. The photos don’t reflect our experience.

Leisure Family

10/10

Exceptional

10 Sep 2024

Israel

Nice and friendly host

6/10

Pleasant

27 Jul 2024

Jonathan

Functional, clean accommodation in an excellent location.

Leisure Partner

10/10

Exceptional

20 Jul 2024

Sandor

Staff(manager or owner?) was absolutelly amazing! We arrived early a bit the room was not ready for some reason, he is upgraded our quad room for a studio flat in same plot with better position, and possibilities. Our complimentary coffee, tea and fresh towels was always top up.

Leisure Family

4/10

Poor

18 Jul 2024

Steve

Run down accomadation

The location was excellent in that it was close to Kew Gardens and the Kew Gardens Station was a 5 minute walk,however what the online information didnt mention was that the railway liine was literslly 12 feet from the rear of the accomadation,so from about 6 am the passing trains noise was every 5 minutes.Yet that was surpassed by the noise coming from the above accommodation, as the walls and floors were so thin,that there appeared to be a herd of elephants up there.
The room was booked for 4,but only 3 of us stayed luckily,as if we used the fourth fold out bed,there would have been about 2 foot of floorspace left.
The room itself was a bit grubby and dusty with a smell of drains,and cat urine from the adjacent yard.There were no windows only a front and back door,so it was hot at night when we obviously had to shut the doors.There were several maintenence issues :shower mounting and door broken,bathroom tiles cracked,kitchen sink tap loose,and although the shower was ok,the hot water to the bathroom and kitchen sinks was lukewarm.It was most definately overpriced,and we wouldnt stay here again.

8/10

Excellent

10 Jul 2024

Sarah

Property was close & walking distance to Kew gardens.
Clean.
Comfortable bed.
Owner friendly & helpful.

Leisure Friends

6/10

Pleasant

05 Jul 2024

Dawn

Rang the doorbell when we arrived, no answer and not much sign of movement (it was a ring doorbell), so called the mobile number on the door and had someone answer with 'yes I am on my way up '.
Didn't put my clothes in the wardrobe as it was very wobbly to the point that the door didn't close. The entrance hall to the property looked grubby and uninviting.
The positives were that the bed was very comfortable and there was plenty of tea and coffee making facilities. This property could have been so much better with a bit of TLC.

Partner

6/10

Pleasant

02 May 2024

John

Overnight Stay

It was quite a nice place but lack of small repairs detracted from the stay. Poor controls in shower could have scolded.

Friends_and_family Family

8/10

Excellent

08 Apr 2024

Helen

Very easy to find, parking no problem. The room was clean and had all the basics needed. Great location. Would stay again!

Leisure Family

8/10

Excellent

06 Apr 2024

Elsa

Nice and cozy… appreciated that I was left alone.

Leisure Family

10/10

Exceptional

02 Mar 2024

Elizabeth

Last minute accommodation choice after our original accommodations fell through. Clean comfortable and quiet in a wonderful safe neighbourhood next to Kew Gardens and an insta-viral Kew Station coffee shops! We were married on the Leap Year and will fondly remember Kew Studios and Rooms!

Leisure Family

8/10

Excellent

24 Feb 2024

Michael

Comfortable stay at Kew Studios and Rooms

Had an excellent stay at Kew Studios and Rooms. The hotel was easy to find. close to the Kew Gardens metro station, and the staff were attentive and able to direct me to my room quickly and efficiently. The room was a good size and had a comfortable bed, a television, kettle with tea and coffee, and heaters that weren't required. The washroom next door was spacious and quite clean, the shower worked well. All in all excellent value for money and I would definitiely stay there again..

Self

10/10

Exceptional

30 Jan 2024

Catherine

Great Location, just close to Tube and National Archives.

Business Self

6/10

Pleasant

07 Jan 2024

Tamsin

Great location for Kew Gardens. Room clean enough. Big enough. Bathroom no shower screen or bath mat so slippery floor. Broken furniture in bedroom but fine for one night stop over.
Heard shouting and swearing in the morning which was disconcerting. Phoned owners who said all was well!

Leisure Partner

4/10

Poor

19 Dec 2023

Sharon

Tried to contact the owners for 24 hours by land line phone, 3 mobile phone numbers, email, text and expedia messaging, no response before checkin. One mobile phone number didn’t connect and the others went to voicemail. Left several messages but no one replied. had no idea if anyone was going to be there to let us in.

Unusually for me i hadn't checked the reviews beforehand. Wish i had.

It was convenient for Kew gardens but that’s all i can say.

Leisure Family

2/10

Poor

08 Dec 2023

Jonathan

It’s not a hotel, it’s a house with sparsely furnished rooms and paper thin walls and a very cheap mattress. Amenities include: loud arguing, neighbours, the strong smell of marijuana and the police being called on other guests. It’s cheap for good reason. Never again.

Leisure Self

8/10

Excellent

16 Sep 2023

Manuela

It was very convenient for my purpose in the area of going to the nearby cemetery to visit. The Richmond area is also known to me and it is very pleasant to stay in that area near the river Thames and visit historical places. The bus stop was outside the property and Kew Gardens underground very near. There was a good selection of restaurants, coffee places and shops by Kew Gardens Station and also in Sandycombe Road where the property is situated. The negative side was that the underground trains travel at the back of the studio where I was staying. It disturbed my sleep the first night but not the second as my brain obviously had become accustomed to the background noise. I would stay again here. The host was polite and welcoming and so was the cleaner.

Leisure Self

4/10

Poor

30 Aug 2023

Stephen

No.

The loo seat was loose & the window blind in my room fell off when I closed it. There was no remote for the tv & the front door key didn't work properly \"there is a knack to it\" apparently.

Self

2/10

Poor

29 Aug 2023

Kaddy

horrible rude hosters

Friends_and_family Friends

8/10

Excellent

25 Jul 2023

Joy

Unfortunately when I stayed there was refurbishment going on so the kerb appeal was not great. I booked a double room and got upgraded to a studio which was a pleasant but welcome surprise. The studio was clean but lacked attention to detail with maintenance, for example light bulbs not working, bathroom door badly fitting, shower head holder broken.
Guests need to be aware that the train line runs very close to the back of the studios with trains running frequently between 6am - midnight.
All in all, the studio was adequate for my weekend stay

Leisure Family

6/10

Pleasant

15 Jul 2023

Alison

Basic, tired but clean

What can I say, that no one else has already said! Room 3 very small, bed not particularly comfortable only one pillow each, shower gel and hand wash, coffee and tea facility and a fan, also a hair dryer, very basic and the kerb appeal needs attention, the hall way narrow and dead flowers in vases, floor needed a mop but ideal for some where to get your head down after Kew Gardens music!

Partner

8/10

Excellent

15 Jul 2023

Pam

Friendly welcome. Great location for visiting Kew Gardens for evening concert. Felt save walking back. Comfortable and clean beds (for us anyway as quite soft) Train line behind which we didn’t mind. Work being done on the hotel so quite dusty but as only there for one night we didn’t mind and the price was good. Once work is complete should be a lot better and not so messy around the side.

Friends_and_family Friends

8/10

Excellent

10 Jul 2023

charles

Great location being so close to the tube. Easy to find parking after 12 Monday to Friday and no restrictions at weekends. Good cooking facilities and toiletries supplied Only negative is being so close to the noise of trains late at night. Ideal for one night though

Leisure Partner

6/10

Pleasant

07 Jul 2023

Stephanie

Clean and comfortable room, albeit a bit tired, needing some decorating etc. Hosts frirndly and helpful. Ideally situated for Kew Gardens.

Partner

6/10

Pleasant

23 Jun 2023

Roberto

I liked that outside the property there are a couple of restaurants.
I didn’t like that the room is too small, particularly the restroom. Also I didn’t like that the room and the restroom weren’t sparkling clean.

Leisure Family_with_children

6/10

Pleasant

18 Jun 2023

Gary

Clean but small room for three adults

My husband stayed here with friends for a concert nearby. He said the room was clean but much smaller than it looked on the pictures. It was basic but they were only there one night so fine for their needs.

Friends_and_family Friends

2/10

Poor

31 May 2023

Tim

This place has some wonderful aspects. The first is that you will never have to wonder if you have missed your underground train. That's because it isn't underground and is actually running about 20 yards behind your back window! That means you never have to worry if you have missed it because you will be able to see it and hear it! This will continue up till 2:30 at night when you can happily say,\" I didn't want to be on that train anyway!\"
And if you are the person with, do it yourself capacity, you will be intrigued by the numerous possibilities of improvements in the room. You can be happily employed thinking about how you could actually fix the bathroom door so that it actually stays shut! Or how to repair the broken flooring that has been covered up cleverly by an armchair?
So that's the good stuff. They not so good stuff is that the room is very small so that it's hard to be in the room with an open suitcase anywhere except on the bed. That of course makes sleeping difficult! Also, the people who rent the room say that it is set up for self-catering. However, there are only two saucepans and absolutely no kitchen utensils. That means that if you actually want to cut something you have to bring your own knife or use one of the butter knives that is duller than Queen Camellia.
This place is absolutely not worth it. The money and should be avoided at all costs unless rain prevents you from sleeping on the park bench.

Leisure Partner

8/10

Excellent

04 Apr 2023

Charles

This is an affordable place to stay in a cute neighborhood with friendly hosts. The free onsite parking, however, turned out to be street parking a block away. Also, despite my messages and phone calls in advance to find out about parking and wheelchair access, we never got a response. When we arrived in person, they were quite lovely. This property is next to a mostly quiet tram track. All in all, we slept well and were comfortable.

Leisure Family

8/10

Excellent

13 Feb 2023

Rosemary

Comfortable clean and convenient

Comfortable modern and clean. Very convenient for our daughter’s house nearby. Full Self catering equipment including dishwasher. As it was weekend parking was easy as residential permits only Monday to Friday. Outside it looks like a work in progress but our room was good. Warm duvet and plenty of hot water. We will probably book again as our daughter does not have a spare room

Partner

8/10

Excellent

18 Dec 2022

Rich

Xmas Weekend

Geoffrey went above & beyond in Accommodating us, even moving his own car to free up an on site parking space.
Our room was good overall, clean & functional, I’d recommend Kew Rooms - certainly for the price, we will return 👍

Partner

6/10

Pleasant

08 Dec 2022

Verified traveler

Paid the right amount for what we got

I think we probably got what we paid for, which was an inexpensive night’s accommodation in an expensive part of London. We didn’t take advantage of the on- road parking outside the property as we were able to use the off-road drive at our son’s rented flat around the corner.

Friends_and_family Family

4/10

Poor

06 Nov 2022

Nalini

There is no self-parking on-site, there is offsite residential parking. We were in a studio room, the decor was outdated, some of the lighting was not working, the towels weren’t bath towels as it was too small to wrap around your body. There was tea and coffee available, however the coffee was so old it was baked into the little container. Overall, definitely wouldn’t recommend and we left as soon as we could.

Leisure Partner

8/10

Excellent

03 Nov 2022

John

Very clean, with a personable host. Excellent value for money.

4/10

Poor

10 Oct 2022

Hannah

Kew rooms stay.

We stayed at Kew Rooms for a wedding we were attending in Kew Gardens.
On arrival the staff were lovely and very accommodating.
However when we were shown to our room we were slightly disappointed, it was unclean, run down and in a state of repair. There were mould/leak patches covering the ceiling, the skirting boards were not completely fixed to the walls, the blind was ripped and dirty.
In the private bathroom the toilet seat was very loose and unstable.
We don't feel as if the pictures on the website were a true reflection of the property.

Partner

10/10

Exceptional

21 Jul 2022

Verified traveler

Too kind!

Amazing room (clean and equipped) for a great price. Its situated in a great location as there are all types of eating places in walking distance. Free parking, which was aplus. The highlight were the couple that own the place, they are so kind and went out their way to help us with everything and despite chaos from our side and only our side (nothing of their fault), they gave us another chance. I thank you from the bottom of my heart and apologise for everything. I wish you the wonderful couple everlasting success and happines!

Friends_and_family Family

8/10

Excellent

20 May 2022

Joan

Comfortable stay.

The first problem was we could not raise Geoff or Christine when we arrived. However the room was very clean looking and the bed extremely comfortable. There were one or two maintenance problems which needed sorting out. Light bulbs missing,no plug for the wash basin and waterfall shower loose on the wall. Window shuts needed cleaning. Just as well we eat out ! only one fork but loads of teaspoons.It would have been nice to have had some little bars of soap in bathroom but there was shower gel and hand wash.Generally speaking it was a very satisfactory accommodation.

Partner

10/10

Exceptional

11 May 2022

Paul

Host very down to earth with guides on what to do and see.Friendly atmosphere and very nice cat!

8/10

Excellent

14 Jan 2022

Verified traveler

Average

Parking is made to sound like a carpark, which in London is very handy and why I chose this hotel, it is infact on road parking where you have to have a permit between 10-12noon and fight for a space.
Room itself is pretty small, we stayed in studio 4, down a very uneven and unlit path, there was no heating that we could find, and no hot water, bed was very tired and dipped in the middle and the 'garden view' was a run down patch of grass with the railway behind it... but in general, for the price it was clean and comfy enough for what we needed for the 1 night.

Partner

10/10

Exceptional

30 Nov 2021

Benedict

Great find, perfect guest house.

Super location, lovely cosy guest house. Perfect for our needs, and amazing value!
Would definitely stay again.

Friends_and_family Friends

4/10

Poor

28 Nov 2021

Gemma

Not up to expectations.

A very tired place, in need of repair. One room had water damage from a leak in ceiling. Broken switches and bathroom lights not working. Not an en-suite room as booked. Had to hunt down hosts in the evening to find out any information regarding stay. Other room had a full height door that opened onto flat roof with no rail ( no warning given) and covered in cigarette ends.

Friends_and_family Family

6/10

Pleasant

21 Nov 2021

Verified traveler

One night stay

Friendly reception, spacious room, but a little tired. Bed base and mattress well-worn. Clean room, bathroom & linen.
I didn't get much sleep due to noise from the road in front, the railway behind, and the airplanes overhead.

Self

6/10

Pleasant

21 Nov 2021

Andrew

Stay at Kew Rooms

Kew Rooms is an adequate place to stay if you are seeing sites or visiting Kew Gardens in the evening as we were. It is a short walk from Kew Station so easy to get to central London.

The hotel is more of a guest house really. It is reasonably nice and Geoff was friendly.

We were quite disappointed by the level of cleanliness in the bathroom and there were a number of things broken such as the toilet seat and light switch. We had to ask for toilet roll and only one pillow each was a little bit stingy we thought.

Overall it was ok but I'd have to exhaust the other options in the area before staying here again.

Partner

8/10

Excellent

13 Nov 2021

Wojciech

Very nice couple is running this BB
very friendly and look after.you. Ectremely ckean and fresh duvets etc. Room would benefit from some painting but overall very good

Partner

2/10

Poor

17 Oct 2021

JUDITH L

Don't go there

Bathroom was not ensuite. Water stains on walls and ceilings, headboard broken, bathroom window broken, window glass failed in bedroom, only one drinking glass. No room service, no continental breakfast. Outside shabby.

Partner

2/10

Poor

04 Oct 2021

Gareth

The place was grim and dirty. The shower didn’t work, the mattress was old and the room very unclean. Never again!

Business Family_with_children

6/10

Pleasant

24 Sep 2021

Jocelyn

It was basic at best. Bedding and towels were disappointing. Pro and con: very close to tube yet it keeps you up at night. Make sure you read the directions for arrival. You need to call them (hopefully you have a local number) otherwise it’s confusing on how to check in.

Leisure Partner

2/10

Poor

29 Jul 2021

Adrian

Poor - avoid

On arrival we were greeted in a civil enough way and told we would be put in the \"studio room\". We were ushered through a gate and down an unkempt pathway to a building at the back of the house. The first thing we saw in the room was an unmade bed. The cleaner was blamed. The room was very poorly furnished, the \"double\" bed really only a large single. There were doors but no windows so no ventilation at night although a fan was provided. No bedside light and no light switches by bed. No hangers in wardrobe. Bathroom small but just about OK. Had to ask for loo roll. Worst \"hotel\" experience ever.

Partner

10/10

Exceptional

22 Jul 2021

Melanie

Happy with our choice of room

Went with best friend for her birthday . Very happy with room.
we were next to tube line but it didn’t run all through night , but it didn’t bother us anyway.
Roomy for an overnight stay.
We would use it again .

Friends_and_family Friends

8/10

Excellent

25 Apr 2021

Louise

Convenient to Kew Gardens

Wanted to find somewhere to stay near to Kew Gardens. Kew Rooms is only a few minutes walk from not just the station but also to the gardens.

I had previously rung the owners in the afternoon to let them know I would be arriving late by train at around 9pm. An email from them was to let them know by phone that I had arrived. When I arrived they were out for a short while but was instructed how to find the studio flat I was put into.

Lovely little flat with microwave, hob and fridge. Small table and en-suite shower bathroom. Despite overlooking the railway I only heard the trains when I was going to bed or getting up in the morning.

Easy to book out as I asked before hand what to do with the keys as I was leaving early.

I would stay here again.

Self

8/10

Excellent

12 Nov 2020

Chris

Great Value

Functional and excellent value for money. Clean and comfortable for the price, parking no problem. Could fix the toilet seat and put batteries in the tv remote, but overall excellent value.

Business

8/10

Excellent

02 Nov 2020

Alexander

Great room and service. Just right by the railway and could hear very loudly. (Used to live in quiet area)

Friends_and_family Friends

6/10

Pleasant

30 Jul 2020

Verified traveler

Really needs cleaning and maintenance.

Set in a brilliant place. Geoff the owner is a really nice man. Unfortunately there was lots wrong (probably due to covid) but he should have been ready more. There was no easy way to close the bathroom door, there was no handle and it was off the runners, the hand basin flooded, there was someones pants under the beds when we separated to 2 singles and maltesers, the cleaner hadn't done her job. He let my friend have the dustpan and brush to clean it! There were no locks working on the external doors. He did however sort that out. He really is nice and its a lovely place but needs to sort out his cleaning. Plus we got a full £1 yes £1 discount as we paid some cash. Only because I said I think you can let us off that! If he cleans it up I would stay again. Like I say he tried and post covid etc. But really was poor that he let my friend clean. That was what made it yuk for me.

Friends_and_family Friends

10/10

Exceptional

15 Mar 2020

Caroline

Good location for Kew Gardens

I was met by friendly staff and room was very good... it was clean with bathroom next door... water was hot and a good tray of tea, coffee and breakfast supplies was in the room... my visit was to visit Kew Gardens and staying here was very close to gardens... the Kew Gardens tube was just at the end of road... would recommend if looking to stay in the area and very reasonably priced...

Self

8/10

Excellent

10 Jan 2020

Verified traveler

Pleasant stay

Conveniently located near station, easy parking, great host. Room was comfortable and clean. A little exposure to noise being on the main road but gets quiet later at night.

Friends_and_family Family