Name: Hilton London Syon Park
Address: Syon Park, Brentford, Middlesex, London, TW8 8JF, GB

10/10

Exceptional

04 Aug 2026

Angie

Had a great 2 night stay there last week. We were attending a wedding next door at Syon Park. Perfect to walk over to the venue. Very friendly receptionis allowed us to check in early. Room was very nice on 1st floor with a balcony.
Bar staff were friendly and we sat in a very nice outside area for drinks.
Breakfast staff also friendly with a lovely buffet breakfast. Would def stay at the hotel again.

10/10

Exceptional

03 Aug 2026

Andy

Great hotel to stay at. had everything i needed

10/10

Exceptional

02 Aug 2026

Gurminder

Lovely hotel, nicely maintained and rooms are a great size

10/10

Exceptional

31 Jul 2026

Yun

Very happy with my stay, will defo come back next time. Thank you!

10/10

Exceptional

28 Jul 2026

Jasmin

-

10/10

Exceptional

27 Jul 2026

Alh Yusuf Malanta

Exceptional

10/10

Exceptional

26 Jul 2026

lesley

Really lovely hotel attended a wedding beautiful venue . Staff were all very helpful and polite would definitely recommend it.

10/10

Exceptional

22 Jul 2026

Layla

Convenient stopover in London. Staff were incredibly welcoming and helpful. The room was clean and comfy. Breakfast had a good selection of cooked and continental foods, including freshly prepared poached eggs to order. The real bonus for us was the ample free car parking and fast chargers for electric vehicles.

10/10

Exceptional

21 Jul 2026

Stuart

Wonderful hotel, would highly recommend

Family_with_children

10/10

Exceptional

17 Jul 2026

Andy

all good, excellent for a nights rest over

10/10

Exceptional

17 Jul 2026

Ahiv

The best simply the best jaine from the breakfas team and mohin and soibin & front of house supervisor karolina gave the best service since weve ever stayed here

Pet

8/10

Excellent

07 Jul 2026

Mark

The staff are excellent, super friendly they made our stay very enjoyable

Partner

4/10

Poor

02 Jul 2026

Amanda

I was astounded how expensive this hotel was for a pretty standard hotel. The staff gave me the wrong room number and I tried to get into the wrong occupied room. When I went to explain my plight the staff appeared burden by my request for the correct key and room and no apology was forth coming. I order a simple meal and was told the wait would be 30mins, 90mins later I was still waiting. When it arrived it was merely adequate. I would not stay here again.

Self

8/10

Excellent

25 Jun 2026

Ralph

We spent 3 nights at the Hilton Syon Park. It's a nice hotel and the hotel staff is quite helpful. We did not use any amenities except for the bar and breakfast. The outside sitting area is very nice. Walks into town are fairly short and there are plenty of places to eat in town. The main issue we had is that one of the bar staff was very unpleasant and difficult to deal with and made using the bar uncomfortable. On the other hand, the blond woman who works in the bar is wonderful and treated us well.
The car park is great to have and is free. We'd stay again.

Partner

10/10

Exceptional

15 Jun 2026

Ian

The booking and check-in were a bit haphazard, with a few mistakes. However, the staff sorted this out very well and everyone was happy.

2/10

Poor

13 Jun 2026

Andrew

The hotel had a private function on. Deafeningly loud music. Very close t our and other guest rooms. We could not sleep. Nobody could sleep with that going on. Complained. They said it would go on until 1am. Absolutely awful

Partner

10/10

Exceptional

01 Jun 2026

Candie

i had a great mini break here. The staff were so friendly helpful and accommodating. The breakfast staff were so welcoming and very attentive. I’ll definitely be returning.

Friends_and_family Family

10/10

Exceptional

19 May 2026

Ravindra

Brilliant experience. Fab breakfast.

Partner

6/10

Pleasant

10 May 2026

Mark

The hotel was fully booked for a wedding party. On the first night, the noise was so loud that I could not sleep, until at stopped at 0255. When I questioned the reception staff the next morning, they initially told me I must be a light sleeper (I am a former Gunner and nearly deaf!). They then admitted the room was above the bar and moved us to a more distant room, as there was a second wedding booked in for the Sunday night. (The second room had a faulty light which could only be switched off fully by removing the key card and blacking everything out.)They arranged a £50 refund, which has allegedly been sent. You have to pay £50 per couple to swim and use the spa facilities, so we booked a time slot for the second day. When we turned up to our booked time, we were told it was full and asked to come back in an hour, which would have meant finishing at 9pm and missing dinner, so we declined. The food was excellent throughout and the staff were great, but a very poor first night sleep and the poor administration, means I would not rush to go back. If the £50 refund ever turns up, I will use it to book somewhere else that does not charge £50 for a swim!

Partner

10/10

Exceptional

08 May 2026

Marvis

My experience during my time at Hilton Syon Park was remarkably pleasant and provided a sense of ease and relaxation. I found the level of service provided across all areas to be of an excellent standard, with the individuals working there demonstrating a high degree of attentiveness and displaying a genuinely friendly disposition towards guests.

Partner

10/10

Exceptional

13 Apr 2026

Adam

Nice hotel nice staff

10/10

Exceptional

07 Apr 2026

Huma

Very great experience staying
Clean hotel and professional staff

6/10

Pleasant

02 Apr 2026

Janet

Lovely room. Great location. Parking was good. Disappointed that if you want to swim you have to book a slot and pay £25! Most hotels with pools let guests have a swim for free. Breakfast was also disappointing. Cold plates and offerings not replenished at the same time. Had to wait for things to come out, so what was on your plate got cold very quickly. Poor quality bread for toast. Eggs not fried but out of a steamer. Revolting Americano coffee. Tasted like chemicals not rinsed out of the machine.

Partner

10/10

Exceptional

30 Mar 2026

Mrs Fadumo

We Opt out on breakfast

6/10

Pleasant

21 Mar 2026

Rebecca

Had a King Deluxe Room with a View for 1 night. The view from our room was of the car park with trees in the far distance which wasnt quite the view I had anticipated given the hotel is next door to Syon Park, and our balcony had 1 chair only - even though photos of the room showed it having 2 and a chair. The bed was comfortable and there was a large TV, although the general appearance of the room was quite tired (scratches on the desk, marks on the table, steam damage from the kettle on the mirror). The amenities in the room were limited, although they bought toothpaste upon request and there was no mini bar. Breakfast was enjoyable, a buffet inclusive of English breakfast items, with eggs also cooked to order, and continental items.

Partner

10/10

Exceptional

21 Mar 2026

Joanne

A beautiful hotel. Everything one needed was there. Helpful and friendly staff. Well located for walking the parkland and a close drive to Kew Gardens, which we were visiting. Walked to Brentford High Street Saturday evening.
Was surprised at how much the pre booking was to swim, £25. Did not use this option which was a shame.
Only stayed one evening.

8/10

Excellent

01 Mar 2026

Liz

Beautiful room, very clean and welcoming

Self

8/10

Excellent

23 Feb 2026

Tom

Room was nice and clean, issue with plug sorted straight-away

Self

10/10

Exceptional

18 Feb 2026

Joe

Great service and great food.

10/10

Exceptional

10 Feb 2026

pervhez

Great place to stay .

Friends_and_family Family

8/10

Excellent

08 Feb 2026

William

Efficient welcome and check in, surrounding areas are lovely. Room a little dated, shower door leaked and pillows needed changing. Breakfast and restaurant food and service was lovely and generous.

Leisure Partner

10/10

Exceptional

01 Feb 2026

Giacomo

Room was amazing as were the staff. Would highly recommend

Leisure Partner

8/10

Excellent

18 Jan 2026

Surinder

A short pleasant stay in a lovely location in Syon Park.. have stayed before and still valued the room, the amenities and staff

Leisure Self

2/10

Poor

10 Jan 2026

Sonia

I booked a one night stay after seeing good reviews only to be disappointed.

1) Check in: At check in, no information was provided on hotel breakfast/facilities/wifi, staff seemed unbothered and just handed over room keys

2) Room: Upon entering the room, it was filthy with glass tables not clean and hair strands lying around on the room tables. The only thing that looked clean was the bathroom and bed. There were no robes or slippers in bathroom and only two towels which makes me wonder if the room had actually been cleaned at all. I did not bother complaining about the room as I was out most of the time.

3) Safety issues with inconsiderate rude staff:
Whilst I was in my room with my partner and newborn child, another hotel guest had managed to access my room with a key they held even though I had both my access key cards with me. I contacted hotel management via room telephone to complain about how someone else who was not staff had got access to my room and entered placing myself, partner and my child at risk. Hotel management were rude and inconsiderate over the phone trying to make it seem as though it was nothing serious and something I was imagining! There was no apology or investigation into this matter which further led me to checkout early.

I had high hopes for this hotel considering the good reviews I had read however, I will never recommend this hotel to anyone. Save your money and book elsewhere where you will receive the service you have paid for!

Leisure Family_with_children

4/10

Poor

03 Jan 2026

Zainab Iqbal

The room didn’t have any slippers or dressing gowns which are usually in all the other Hilton’s I’ve stayed at. Check out was extremely early.
No choice for late check out or even additional bottles of water which was disappointing.
The food and service in the restaurant and breakfast was nice.
Very disappointing that the children couldn’t use the swimming pool.

Leisure Family

10/10

Exceptional

02 Jan 2026

Cheryl

The hotel is in the perfect location for a quiet, peaceful break away from the hustle and bustle of the city but close enough for a journey wherever you want to be. The staff are lovely and the whole hotel is spotless

Partner

10/10

Exceptional

01 Jan 2026

Justin

The staff were amazing everywhere. It was my wife's birthday and they really made my wife feel special. Well done and keep up the good work. I would definitely revisit this location.

Leisure Partner

8/10

Excellent

29 Dec 2025

Bevan

Boring part of London but we chose it for proximity to family and the airport. Hotel overall really good. A bit old. But room size excellent (we chose an upgrade), staff good, restaurant good though good typically English bland and done without flair, overall, just hits 4 starts.

Friends_and_family Family

10/10

Exceptional

28 Dec 2025

Laura

Lovely hotel, good area!

Leisure Family

10/10

Exceptional

27 Dec 2025

Tiara-Marie

Staff was very helpful and polite and the rooms were up to standard. i really enjoyed my stay

Friends_and_family Friends

10/10

Exceptional

26 Dec 2025

Diane

clean spacious quiet room. Friendly attentive staff

Leisure Partner

6/10

Pleasant

25 Dec 2025

Aron

Noisy doors, lumpy noisy bed springs, overpriced.

Partner

10/10

Exceptional

19 Dec 2025

Anurag

Considerate positive staff, good quality rooms, good breakfast.

10/10

Exceptional

15 Dec 2025

Anthony

All the above

Friends_and_family Family

6/10

Pleasant

12 Dec 2025

Deborah

Dated rooms

8/10

Excellent

12 Dec 2025

Clive

The hotel, setting was lovely. The room was. But for the middle of winter the thin bedding wasn’t enough and my partner was frozen despite a thermostat in the room which was set.
It might be an idea too in the form of a notice for those wanting to walk around the area, or coming back off public transport to be given details what gates are still open past a certain time so they don’t have to walk up the main drive which is a very long way, especially in the dark.

Partner

10/10

Exceptional

30 Nov 2025

Laura

Kevin on reception- what a guy! Amazing customer service, so friendly and nothing was too much trouble.

Friends_and_family Family

10/10

Exceptional

28 Nov 2025

Niall

All great

Friends_and_family Family

10/10

Exceptional

10 Nov 2025

Liam

Everything was fine. Slightly early check in. Attentive staff.

Partner

8/10

Excellent

19 Oct 2025

Claire

Spa ceiling needs refurbishing very dated should not charge people to visit

Business_and_leisure Partner

10/10

Exceptional

27 Sep 2025

Shannon

Clean and safe for women solo travelers!!

Business_and_leisure Self

6/10

Pleasant

03 Sep 2025

Verified traveler

Heat death trap with no air con

Lovely hotel but my 2 kids and I were put in a room with no air conditioning and a heat death trap. The staff then pretended they didn't know the air conditioning wasnt working when clearly one could see it hadn't worked in days! We were then handed a portable fan that could barely stand up! Never staying again

Friends_and_family Family

10/10

Exceptional

23 Aug 2025

Phil

Hilton Syon Park is a great place to stay, when visiting all the great attractions in west London.
The welcoming staff were very friendly and helpful in all areas, particularly the breakfast service. Great choice on offer too.
If you like aeroplanes you'll love the frequency of the Heathrow-bound jets. Didn't bother us, as the glazing in the rooms is very good.
Rooms are very spacious, but the decor is a little tired and there are some light switch functions that no longer work, but this didn't spoil our short stay.
Thoroughly recommend.

Leisure Partner

10/10

Exceptional

21 Aug 2025

Shurland

Beautiful location and the aesthetics are fully worth the price

10/10

Exceptional

18 Aug 2025

Ameet

Excellent service and excellent quality

10/10

Exceptional

18 Aug 2025

Verified traveler

Excellent stay and helpful staff. Gracious of them to allow a late check out due to late night working.

10/10

Exceptional

16 Aug 2025

Fahad

Nice

10/10

Exceptional

14 Aug 2025

Ameet

Very beautiful property!

Business_and_leisure Partner

10/10

Exceptional

14 Aug 2025

Alex

Great place

Lovely hotel in a lovely location but I found the bed too hard. Room was fab but I couldn’t sleep.

Partner

8/10

Excellent

13 Aug 2025

Mariama

The breakfast buffet was value for money.The staff in the dining room were welcoming and helpful.Nothing was too much trouble for them.

Leisure Family

10/10

Exceptional

08 Aug 2025

Lavina

Nice

10/10

Exceptional

06 Aug 2025

Ahmed

Stay was very good,

Leisure

8/10

Excellent

06 Aug 2025

Verified traveler

Would stay again

Really nice hotel, peaceful & quiet, easy transport links to Kew & central London. Bit disappointed at all the extra charges on arrival, e.g. £25 to use the pool, £7 service charge in the bar. Room was very comfortable though, & we would stay again.

Partner

10/10

Exceptional

05 Aug 2025

Chris

Lovely venue, slight issue with the qty of beds we needed, but everything was fine. The soundproofing was excellent given it is directly under Heathrows flightpath.

Leisure Family

10/10

Exceptional

02 Aug 2025

priten

Excellent and warm staff ; be it the reception or the restaurant; very warm helpful and welcoming team

Leisure Partner

10/10

Exceptional

28 Jul 2025

james

Lovely location in Syon Park.

Leisure

2/10

Poor

14 Jul 2025

Mohammed

Very Disappointed, Being a regular Hilton member i felt really let down. Room was booked for 2 Adults and A child, i had called the hotel to confirm my booking as i would be arriving late & just wanted a swift check in with no delays. Once checked in, i seen that my room had only 1 king bed. I had gone to reception to report this and i was told i would have an extra bed in the room within 15 mins. It was around 11.55 pm at the time and my child was fast asleep in the car. I left him in the car as i didnt want to constantly disturb his sleep. 45 mins had got by & i had gone back to the reception about 3 times to ask where my bed was but the night manager Amanda had told me she was on her own and her colleague was on her way to me. 15 mins later around 12.50 the bed arrives to my room with just a mattress protector on. 5 mins later i got given a sheet duvet cover pillow case pillow and duvet. I then get a call on the phone in room at 2.20 AM whilst my mrs & son who has Autism are fast asleep asking to move my car from a place that other people had parked. I am highly disappointed and put of staying with Hilton again. Im not only a national customer but international and always had stuck with staying with hilton. All these issue above are all within the hotel.

Friends_and_family Family

8/10

Excellent

21 Jun 2025

Mustafa

Quite nosy.

10/10

Exceptional

20 Jun 2025

Chris

Absolutely incredible stay!

My husband and I wanted a quiet peaceful experience and we received just that.

Staff was great, room service was always fast and delicious, room was large and we felt very safe inside the park. We like to go for walks frequently, and this is a perfect safe place to enjoy.

One small non hotel related issue is that because it’s inside Syon Park, Uber drivers had a bit of an issue finding the spot to enter but it was only a problem when we were running late to a flight.

Massage at Kallima spa was great as well.

Hotel is Pretty close to Heathrow.

Highly recommend !

Leisure Partner

6/10

Pleasant

16 Jun 2025

Lakhbir

our stay was ok. we stayed in room 25 on the ground floor on the first night and it was a nightmare the corridor door was slammed all night through. wedding party guest talking load shouting became a restless night as well as the door slamming! the short asian reception staff was rude and abrupt banging on our door and left tea bags on the floor for the inconvenient!

Leisure Family

8/10

Excellent

08 Jun 2025

Denice

Had to change rooms as phone was not working. Didn’t want to keep having to go to reception. Plus fridge said not in use but was in fact working. Got upgraded to a room with a lovely view.

Very busy but more attention needed to ensure that rooms are working and ready for occupancy

Leisure Self

10/10

Exceptional

30 May 2025

Parmjeet

excellent

Leisure

2/10

Poor

29 May 2025

Andrew

If you are think about staying at this Hilton hotel. Please do yourself a favour and DONT! Part of the hotel is now a nightclub. I stayed Friday and Saturday night. The noise was so loud that my room was even feeling the vibrations. This, I am told by the management happens 7 days a week. Midnight, Monday to Thursday. 2am Fridays and 3am Saturdays. I have never known anything like it. Even the receptionist, when I called down at 02:30 on Sunday morning, said it was disgusting. I was promised a 100% refund for my two night stay there but as yet have not received it. It’s such a shame that the hotel staff that were wonderful are being let down by such a badly managed hotel.

Leisure Friends

10/10

Exceptional

26 May 2025

Pamelia

Excellent choice

As a person with a disability it was really nice to know that I and my husband could take a short getaway to relax and enjoy the spa facilities. Also excellent settings

Partner

10/10

Exceptional

05 May 2025

Richard

Great!! Excellent service.. great breakfast

Partner

10/10

Exceptional

05 May 2025

Rebecca

Stayed 1 night. Used the restaurant - excellent food and service. Room large clean and comfy. Slept well. Good selection of food at breakfast buffet. Staff polite and helpful.

Leisure Partner

10/10

Exceptional

02 May 2025

Daniel

Big, pretty rooms and amazing service. Really enjoyed our stay.

Leisure Partner

10/10

Exceptional

25 Apr 2025

Robyn

Very nice stay, would return.

Partner

10/10

Exceptional

22 Apr 2025

Mark

Nice hotel with big rooms.
Free onsite car parking

8/10

Excellent

22 Apr 2025

Saleem

Nice quiet location

Free parking friendly staff nice clean room and very nice breakfast

Business

8/10

Excellent

22 Apr 2025

Nyree

Outrageous price of drink

One night stay
Besutiful room but outrageous awful price charged for one brandy!

Partner

10/10

Exceptional

21 Apr 2025

Fowzia

Okay

Family

10/10

Exceptional

13 Apr 2025

Elle

Excellent first stay, will definitely be returning. Staff are very friendly, the spa facilities are great and the rooms are beautiful! The beds are amazing! The restaurant next door was unbelievable! Highly recommended!

Leisure Partner

10/10

Exceptional

30 Mar 2025

Wayne

Nice environment and very pleasant team working at the site 👍

Business_and_leisure Friends

2/10

Poor

22 Mar 2025

amarpreet

Rooms stank of sewage, dirty sheets and robes. Rude staff overall not worth the money we spent on a out dated suite

Leisure Partner

10/10

Exceptional

11 Mar 2025

Edward

Very pleasant property

Leisure Partner

10/10

Exceptional

20 Feb 2025

James

Will be back

Had an excellent stay here... Outstanding service from all employees. Amanda at the front desk was exceptionally helpful and friendly and very easy to approach.
The place is quiet, very clean and the breakfast is great.

Friends_and_family Family

10/10

Exceptional

18 Feb 2025

Kalina De

Lovely room and surrounding area

Leisure Partner

10/10

Exceptional

16 Feb 2025

Casey

So easy and the spa was a bonus. Property is beautiful

Business

10/10

Exceptional

16 Feb 2025

jonathan

Fantastic

Fantastic stay, beautiful hotel with really good staff

Partner

10/10

Exceptional

02 Feb 2025

Mihaela

Excellent to stay in , looking forward to go back

2/10

Poor

28 Jan 2025

Verified traveler

Cancelled booking at 8pm on day of arrival

2 of our 3 guests were contacted on the day of arrival to say our rooms were unavailable as they had oversold for that evening

Business

10/10

Exceptional

26 Jan 2025

Alina

Great

Beautiful hotel, service was exceptional- preordered room service both breakfast and dinner, food was delicious.

Self

4/10

Poor

04 Jan 2025

Jamshaid

Staff and manager were extremely rude to me when I was charged twice and queried this. Spoken to extremely rudely and kept waiting. Manager had very poor communication skills and all staff lacked empathy. No hard pillows either

Business_and_leisure Partner

10/10

Exceptional

02 Jan 2025

Karl

Great hotel and facilities

Business_and_leisure Partner

10/10

Exceptional

01 Jan 2025

Verified traveler

Great place to stay!

My stay was lovely! The room was very clean and really nice! I was greeted by David on reception who could not have been more friendly and helpful!! The amenities and facilities were great!

Self

10/10

Exceptional

29 Dec 2024

Ben

Brilliant

Staff were all so nice here, suite was stylish, one of my favourite hotels

Self

10/10

Exceptional

23 Dec 2024

Mihaela

Wonderful place to stay in

Leisure Partner

10/10

Exceptional

22 Dec 2024

Jelena

This is a lovely, quiet, restful hotel with a nice spa and decent restaurant. All staff have been siper helpful and polite, all good vibes. They also have a late night Shisha Lounge on a Saturday night for a bit of nightlife and adjacent rooms like mine are well sound proofed. Mine was on the second floor and had a balconette with a seat, great for enjoying a hot drink outside in the morning! A very relaxing spot for rejuvenating and recharging the batteries in a gorgeous part of London.

Leisure

8/10

Excellent

18 Dec 2024

Shaazeeb

Attended here as was vicinity to parks we were booked to visit
The rooms were spacious and decor elegant
Staff very friendly
Great location with free parking
Only negative was the buffet breakfast, which was very limited, also we had to wait half an hour for eggs even though the dining area had four tables
Other than that, great experience

Leisure Family