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The Runnymede on Thames

Windsor and Slough · United Kingdom

Windsor Road, Egham, SurreyView location

8.8/10Excellent921 Reviews
Cleanliness9.2/109.2
Service9.0/109.0
Comfort8.8/108.8
Condition8.8/108.8
Location9.0/109.0
Neighborhood8.6/108.6
Value7.6/107.6
Amenities8.8/108.8
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  • Business hotels
  • Hotels with spa
  • Adults Only
  • Sport hotels
  • Family hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About The Runnymede on Thames

Indulge in a relaxing experience at the full-service spa, offering massages, body treatments, and facials. Take advantage of the recreational amenities, including outdoor tennis courts, a health club, and an indoor pool. This hotel also provides complimentary wireless internet access, concierge services, and a television in the common area.

Enjoy British cuisine with garden views at Leftbank Restaurant, offering alfresco dining. Snacks are available at the coffee shop/cafe, and you can unwind with your favorite drink at the bar/lounge. English breakfasts are served daily (7 AM to 10 AM) for a fee.

Featured amenities include complimentary wired internet access, limo/town car service, and express check-out. The 180 air-conditioned guest rooms offer comfort and convenience. Stay connected with complimentary wireless internet access and enjoy satellite programming. Private bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers.

Laptop-compatible safes and desks are provided, and housekeeping is offered daily. The hotel is conveniently located near the Thames Path, Thames River, and Magna Carta Monument, with easy access to Heathrow and Gatwick Airports.

Read more about this hotelShow less

Located in Egham, The Runnymede on Thames Hotel and Spa is on the riverwalk, within a 5-minute drive of Magna Carta Monument and Royal Holloway, University of London.

This spa hotel is 2.3 mi (3.7 km) from John F Kennedy Memorial and 3.2 mi (5.1 km) from Runnymede Air Forces Memorial. Make yourself at home in one of the 205 air-conditioned guestrooms. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment.

Private bathrooms with bathtubs or showers feature hair dryers and bathrobes. Conveniences include safes and coffee/tea makers, and housekeeping is provided daily. Featured amenities include complimentary wired internet access, limo/town car service, and express check-in. Free self parking is available onsite.

Popular amenities

Swimming Pool
Free WiFi
Parking available
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Smoking areas
Business facilities
Transportation services
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 10:00 AM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available Minimum guest age is 18 Noise-free rooms not guaranteed Caters to adults only Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Important information

  • You need to know
    • The seasonal pool will be open from May to August.
    • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
    • Guests under 18 years old are not permitted at this adults-only property.
    • Only registered guests are allowed in the guestrooms.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
  • Special Instructions
    This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Additional charges apply for use of the outdoor pool for adults on a Friday and Saturday. The property’s outdoor pool is closed from 2 September to 12 May .
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and debit cards; cash is not accepted
    • Noise-free guestrooms cannot be guaranteed
    • Safety features at this property include a fire extinguisher
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    18
  • Optional fees
    • Early check-in is available for a fee (subject to availability)
    • Late check-out fee: GBP 25 (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

River Thames 0.3 km / 0.2 mi
Thames Path 0.3 km / 0.2 mi
Magna Carta Monument 1 km / 0.6 mi
Staines Bridge 1.8 km / 1.1 mi
Runnymede Air Forces Memorial 2.2 km / 1.4 mi
Royal Holloway, University of London 2.4 km / 1.5 mi
Runnymede 2.6 km / 1.6 mi
John F Kennedy Memorial 3 km / 1.9 mi
Thorpe Park 5.8 km / 3.6 mi
Virginia Water 6 km / 3.7 mi
Frogmore House 6.3 km / 3.9 mi
Savill Garden 6.5 km / 4 mi
Windsor Guildhall 7.7 km / 4.8 mi
Windsor Royal Shopping Centre 7.9 km / 4.9 mi
Theatre Royal 8 km / 5 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of construction: 1972
  • Total number of rooms: 180
  • Number of floors (main building): 2
  • Single rooms: 11
  • Double rooms: 170
  • Accessible rooms: 2
  • hotel
  • American Express
  • Diners Club
  • MasterCard
  • Visa
  • Maestro
Show 79 more facilities & services
  • City centre
  • Nearest Bus / Metro Stop
  • Golf course
  • Wheelchair-accessible
  • Car park
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Mobile phone coverage
  • Wired Internet
  • Wi-fi
  • Valet parkingExtra charge
  • Airport ShuttleExtra charge
  • Room service
  • Laundry service
  • Medical service
  • Babysitting service
  • Bellboy service
  • Air conditioning in public areas
  • Smoke detector
  • Hotel safe
  • Currency exchange facilities
  • Cloakroom
  • Lift access
  • Garden
  • Terrace
  • Bicycle storage
  • Concierge
  • Gym
  • Newspapers
  • Luggage room
  • Clothes dryer
  • Towels and bed linenExtra charge
  • Café
  • Bar
  • Restaurant
  • Non-smoking area
  • Smoking areaExtra charge
  • Highchairs
  • Air conditioning in Restaurant
  • Conference room: 12
  • Meeting room
  • Business centre
  • Indoor freshwater pool
  • Indoor heated pool: 1
  • Outdoor freshwater pool
  • Children’s swimming area: 1
  • Children playground
  • TV lounge
  • Game room
  • Sauna
  • Steam bath
  • Hot tub
  • Massage
  • Spa treatments
  • Hairdressing salonExtra charge
  • Beauty salon
  • Spa centreExtra charge
  • Breakfast
  • Breakfast buffet
  • Buffet lunch
  • À la carte lunch
  • Set menu lunch
  • Buffet dinner
  • À la carte dinner
  • Set menu dinner
  • Special dietary options
  • Picnic
  • Snacks
  • Only Adults
  • Non-smoking establishment
  • Aqua fit
  • Motor board ride
  • Table tennisExtra charge
  • Aerobics
  • Fitness
  • Archery
  • Tennis
  • Golf practice facilityExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

RO

Room Only

Accommodation only. Meals are usually not included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • Room DELUXERoom • DELUXEROO.DX

    Photos are not available for this room type.

    The Runnymede on Thames

    Room DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin DELUXE KING BEDDouble or Twin • DELUXE KING BEDDBT.DX-KG

    Photos are not available for this room type.

    The Runnymede on Thames

    Double or Twin DELUXE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DX-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1

    Photos are not available for this room type.

    The Runnymede on Thames

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about The Runnymede on Thames

8.8
Excellent
921 Reviews
Cleanliness
9.2 /10
Service
9.0 /10
Comfort
8.8 /10
Condition
8.8 /10
Location
9.0 /10
Neighborhood
8.6 /10
Value
7.6 /10
Amenities
8.8 /10
100 reviews shown
10/10
Exceptional
31 Jul 2026
Saira
Fantastic stay
Spacious rooms
Great amenities
10/10
Exceptional
28 Jul 2026
Lisa
Amazing stay, Beautiful hotel in a great setting .interior decor and outdoor were very tasteful. Will definitely return.
8/10
Excellent
27 Jul 2026
Lisa
Lovely hotel. Would return.
8/10
Excellent
26 Jul 2026
Barbara
Excellent room and breakfast.
Reception staff at check-in need some customer relation training.
2/10
Poor
22 Jul 2026
Clare
We booked two rooms. The first had completely broken air conditioning and was stiflingly hot. The toilet seat was up and all the drawers had been left open as if it had not been properly cleaned. The management plainly knew about the broken air conditioning as the room had electric (& completely ineffective) fans left by the previous occupants. Asked for a different room but were told that the entire hotel was full and overbooked by three rooms! No apology, just a “bad luck you got allocated the boiling hot room” attitude. Told we were allowed a refund (so they could give the rubbish room to one of the overbooked poor customers, no doubt). No refund or discount offered other than a bottle of wine with our dinner (we weren’t eating there so no use to us). Tired-feeling hotel. Swimming pool had numerous cracked tiles and one of the two entrance ladders was taped off due to damage. Tiny rooms, nicely furnished but no space and the air con in the other room had two settings: ferociously cold or off. Ironic when the other room was boiling. Won’t be returning. Wouldn’t recommend!
8/10
Excellent
21 Jul 2026
Chloe
It was very nice but we felt very out of place at two 19 year olds it is more the place the older generation go, very relaxed. Still enjoyed tho
Partner
10/10
Exceptional
19 Jul 2026
Mark Robert
A place with a very significant meaning to my wife and I, this was our third trip here and the first time since Warner have taken over the establishment. The evening entertainment was fantastic and a real experience. We look forward to booking again. The staff were incredibly helpful and friendly and even with the unfortunate circumstance of a local fire causing a lot of smoke around the hotel the staff were exceptional dealing with dissatisfied customers when they had absolutely zero control of the fault.
Partner
10/10
Exceptional
18 Jul 2026
Kim
Excellent History Of Rock show in the evening.
Lovely view of the Thames from balcony.
Very friendly and helpful lady who drives the shuttle bus to Windsor.
We will be back in September !
Partner
2/10
Poor
15 Jul 2026
Craig
Aircon out of order and after two room changes that were both known to have none working aircon I had to leave the hotel and pay for another room at a different hotel.

I expect a full refund and I wish to cancel without penalty the booking I have in August.
Friends_and_family Friends
4/10
Poor
13 Jul 2026
Mira
Room 1066 is the absolute worst. Buyer beware
Partner
2/10
Poor
13 Jul 2026
Steven
I had an issue and couldnt get in touch for 4 days as nobody answers the phones at this property or responds to emails

I did not stay
Partner
10/10
Exceptional
12 Jul 2026
Hazel
Had a nice time with my daughter
Family
10/10
Exceptional
12 Jul 2026
Jonthan
Fantastic experience for me and my husband’s anniversary. Definitely will be returning back soon.
10/10
Exceptional
10 Jul 2026
LEE
Lovely hotel on the Theams, nothing to fault, absolutely 5*
Self
10/10
Exceptional
10 Jul 2026
Gary
We've stayed here a few times now and have enjoyed it each time. The aircon in the room was a big bonus in the extremely warm weather. Dinner and breakfast was great, the staff very helpful, and facilities at the hotel very good.
Partner
8/10
Excellent
08 Jul 2026
Lee
Very nice amd a great location.
Partner
10/10
Exceptional
05 Jul 2026
Deanna
Clean and comfortable room with good amenities.
Self
10/10
Exceptional
04 Jul 2026
Gina
Absolutely lovely . All staff wonderful . Only negative was the buffet dinner . Not worth £32 . We went in 45 mins before the end and they didn’t replenish anything. We had the drag ends . AlSo check out is 10am , unusually early .
Partner
6/10
Pleasant
26 Jun 2026
Jeff
I've stayed at the hotel many times in the past before it became a Warner hotel. Although the facilities are still excellent I was a bit disappointed in the quality of the food in the Market Street restaurant (both evening meal and breakfast). Perhaps it was just that the previous standard as a business hotel was higher than current. We also could not get air-conditioning working in our room ((2021) this appeared to of been a problem for a number of the visitors.
Partner
10/10
Exceptional
24 Jun 2026
Elzbieta
Enjoyed the stay.
8/10
Excellent
18 Jun 2026
Hannah
We spent the weekend here and had a lovely stay. The staff were incredibly friendly and welcoming, and the hotel felt clean and comfortable. Easy to find and park.

The spa was a really spacious, relaxing, and well maintained. The only minor downside was the view from our room, although that’s not really something the hotel can control. We were also a little disappointed that the spa appeared to close an hour earlier than expected on the Saturday evening. It’s possible I may have misunderstood the opening times, but I believed it was meant to be open until 9pm.

I can’t comment on the hotel’s food since we ate out both days in Egham town centre - really lovely restaurants and great cinema (Everyman).

Overall, we had a great experience and would happily stay again.
Partner
6/10
Pleasant
17 Jun 2026
Kathy
Bedroom was very good. Balcony was great to watch the planes fly over head. Staff were mostly helpful. Inside pool was very cold. There was no instructions how to use the pool lockers. Breakfast was delicious.
Partner
8/10
Excellent
15 Jun 2026
Kim
Wonderful place to stay next to the Thames.
Lovely evening meal and a quality breakfast.
Not enough lifts, so we had to queue by the lifts with luggage to checkout.
Majority of people staying were of retirement age and not able to carry luggage down the stairs.
Partner
8/10
Excellent
15 Jun 2026
leslie
could do with a hotel map.
coasters for tea cups in the bedroom
Partner
10/10
Exceptional
11 Jun 2026
Kathleen
Fantastic!! Spa, pool, rooms, entertainment, food..... Exceeded our expectation!!
Partner
10/10
Exceptional
10 Jun 2026
Marcela
The decore was very fun and fresh. The room we were in was a bit small but accommodated our needs with all the necessary amenities.
Staff were very friendly and helpful.
The breakfast exceeded our expectations.
The location was perfect for what we wanted.
We will definitely be back to enjoy all the amenities again.
Partner
10/10
Exceptional
08 Jun 2026
Alvan
Runnymede is a great hotel near Royal Windsor. The hotel has great amenities and entertainment.
Food was good but in both restaurants the food could have been served hotter. It was warm but questionable!
Partner
8/10
Excellent
07 Jun 2026
Pauline
If you have to overnight and catch another flight from Heathrow the next day then the Runnymeade offers a great alternative from the usual on site airport hotels …..it’s a Warners hotel and therefore isn’t really in the market for one night stays but it’s worth trying to book because sometimes they take a booking when the hotel isn’t full. It really is a very pleasant alternative - the setting is rather lovely, overlooking the river and many of the rooms, although a little small, are clean, the bed is extremely comfortable and the breakfasts are delicious especially if you eat in the Al La Carte dining room that overlooks the river. Very helpful staff too - thoroughly enjoyed my short stay,
Self
10/10
Exceptional
30 May 2026
Charlotte
Great stay! Wonderful outdoor pool!
8/10
Excellent
29 May 2026
Muhammad Ali
The hotel itself is clean, well-maintained, and in a lovely location with beautiful views. Our room was a good size and comfortable.

Unfortunately, the service did not meet expectations. Before our stay, I emailed the hotel to ask about extending our checkout time and received no response. During our stay, I made further attempts to speak to someone about this but was unable to get hold of anyone who could help.

As we were staying to celebrate our anniversary, this was particularly disappointing. The early checkout time meant the end of our stay felt rushed, and the complete lack of communication from the hotel left us feeling undervalued as guests. While I understand that requests cannot always be accommodated, a response or acknowledgment would have been appreciated.

The hotel has a lot of positive qualities, but the poor communication and lack of customer service unfortunately had a negative impact on what should have been a special occasion.
Partner
4/10
Poor
26 May 2026
sonali
If you're under 60 I don't recommend this hotel. I think they need to make it more obvious that its catered to over 60s mainly.
Partner
10/10
Exceptional
24 May 2026
Christine
Lovely hotel by the river, outdoor pool was lovely. Entertainment was very good
Partner
4/10
Poor
24 May 2026
Richard
Travelling as a lone businessman. I picked this hotel for location, and a couple of the amenities. Upon arrival I noticed a lot of elderly people. I first entered the barrier, I was given my room key and advised where to park. I was unsure on where to find my room once inside the hotel. The lobby was full of elderly people listening to piano music. It was very hot in the reception area due to the central heating that seemed to be on full.
Majority of the staff (not all) did not seem that happy or even that happy to help. The nice girl at the entrance to spa was friendly and so was the lad who served my dinner.
The gym equipment was modern and fairly plentiful, although the room itself is not the biggest. Some of the equipment hadn’t been cleaned properly so I had black dirt all over my hands,
My bedroom smelt of a very unpleasant rose perfume or bleach. Although the deluxe was a good size, the bedroom decor lacked character. There was also not desk for me to sit at to work.
The EV charger in the car park was simple to use. You will need to bring your own cable though.
I used the restaurant on the evening. As said previous, the young lad who served me was a nice guy. He took my beer away as it was undrinkable. Another waiter pretty much threw my starter at me. Lacked any sort of humour when I commented on how quickly it had arrived. Within 2 minutes of ordering!
The following morning I got up to catch a flight from Heathrow T5. I was at the airport within 7 minutes.
Self
10/10
Exceptional
23 May 2026
DIANE
Could not fault
10/10
Exceptional
22 May 2026
Julia
Excellent resort. Some aircraft noise but ok. Excellent food choices More for the over 60s and good area for walking. Near to Windsor castle 7 miles away
Partner
8/10
Excellent
21 May 2026
Lesley
Entertainment and spa great room.spacious
Buffet lovely just a bit regimented on timings thought check.in could be.2 and check.out 11
Also.one small.lift not easy
Friends
10/10
Exceptional
21 May 2026
Anthony
Wonderful hotel and great staff and entertainment
Partner
8/10
Excellent
21 May 2026
Don
Very clean hotel with good staff.
Food good but not not exceptional
Partner
10/10
Exceptional
19 May 2026
Raymond
Clean, well appointed rooms, very quite, lots of free parking, lovely location on the Thames, great location for both Windsor Castle and Hampton Court and 1 hr from Central London. The included breakfast was excellent. Large dinner selections at buffet well worth the money.
Self
10/10
Exceptional
17 May 2026
Gillian
Unfortunately we were only there one night so didn't get use the spa facilities this time, definitely next time.
Great location, had lovely walk along River.
Reception staff was really very helpfull.
Enjoyed breakfast.
Love our room, especially the balcony.


Partner
10/10
Exceptional
17 May 2026
Julie
Everything about the hotel is lovely the staff the entertainment and the food. Top notch
10/10
Exceptional
16 May 2026
Clare
What a beautiful hotel in a wonderful setting overlooking the Thames. Nice spa. Two restaurants to chose from. Complimentary water in room with fridge tea, coffee, hot chocolate cookies & biscuits. Entertainment a bonus.
Family
8/10
Excellent
10 May 2026
Anthony
I was a nice break for 2 nights to unwind outdoor pool was open so a bonus as sun was out.
Good food all round.
Partner
6/10
Pleasant
06 May 2026
Dean
Arrived late so dinner was just finishing, able to order a coffee, or alcohol. But nothing else the coffee bar had space to sell other items like biscuits or cakes (Perhaps in the future).
We wasnt told about a neurovirus outbreak the week before. A couple of guests mentioned it. Which explained why alot of cleaning was going on. Hence the 3 stars in parts of the review.
Room was very nice and very clean.
Spa again nice, but people allowed to lane swim outside the lane swim area, which was problamatic and 1 guest particularly unpleasant when he got in our way! Can't blame the hotel for his manners but he sbould be directed to the correct part of the pool.
Breakfast, all staff very attentive, but let down by quality of products especially the sausages and bacon. Porridge however was excellent.
Overall stay was pleasant and would stay again.
Partner
10/10
Exceptional
05 May 2026
jacqueline
Beautiful room , clean ,staff friendly & helpful , spa relaxing
Partner
6/10
Pleasant
04 May 2026
ROHIT
Clean room non working air conditioner location is good
Self
10/10
Exceptional
03 May 2026
Mihai-Cristinel
Amazing
Self
8/10
Excellent
01 May 2026
Beverley
Lovely hotel and the food was great. Only thing that was a nuisance was we only had one robe and towels were for one person only. Didn't complain but if it happened again I would contact reception. No obvious disabled parking facility which is unusual in a large hotel.
Partner
10/10
Exceptional
01 May 2026
Danuta
I stayed at this hotel for two nights and overall had a decent experience. The property is located right next to the M25, but surprisingly, the noise wasn’t particularly bothersome. Breakfast is served as a buffet, and the quality is good, although the selection is quite limited. For a longer stay, I would probably find it disappointing, but for two nights, it didn’t make much difference.

I had a deluxe room, which was very spacious and comfortable. However, the bathroom could definitely use an update. There is a bathtub without a handheld shower, which isn’t very practical. On the positive side, the room included plush bathrobes, a Nespresso machine with capsules, hot chocolate, biscuits, and an incredibly comfortable bed. The bathroom amenities were provided in dispensers (shampoo, conditioner, shower gel, and body lotion).

The hotel seems extremely popular with older guests travelling in organised groups — at times it felt a bit like being in a care home. On the ground floor, there is a lovely spa and a modern gym equipped with Technogym machines. They offer group classes both in the gym and in the pool, and there are several types of saunas as well as a massage chair.
Partner
10/10
Exceptional
29 Apr 2026
Bethan
The room was spotlessly clean and the balcony overlooking the Thames was a treat.
The breakfast in the market kitchen was delicious with plenty of food variety and fresh fruit.
We relaxed in a quality spa and the pool had lanes allowing lane swimming.
The location of the hotel was scenic with boats travelling up and down the River.
It was a delightful stay.
Partner
10/10
Exceptional
28 Apr 2026
Isabela
I love it the location, spa facilities and food
Partner
6/10
Pleasant
28 Apr 2026
Alistair
Be aware. All the restaurants stop serving food at 8.30pm. So, if you come down to eat at 8.35pm you are left with zero options. The staff (who are honestly helpful) said that people often just order Just Eat or Uber Eats. So it must be a common thing. It's very odd for a hotel of this size and quality to stop entirely any hot food after 8.30pm and enough of an problem to not come back.
Self
6/10
Pleasant
27 Apr 2026
bonita
There are several positives about this hotel - the room looked lovely, breakfast was delicious, and the pool was great. The staff at check in, and at our evening meal, were great.

However, the main reason to stay at a hotel is to get some sleep - and that didn't happen. The thermostat in our room didn't work properly, so by 1am we rang reception to see if there was anything they could do. Someone came to the room, but they couldn't help. No other room was offered to us, so we lay there all night with the temperature over 25 degrees.

The following morning at checkout, I explained what happened. The woman at reception said the only thing she could do is apologise and arrange for someone to fix the thermostat. Not great customer service!

The timing was unfortunate. It was my birthday on the day of departure. We were staying there as it was near Heathrow, and we were flying to the States for surgery. I'm disabled, and unfortunately if I don't get sleep my pain goes through the roof.

I explained that an apology wasn't sufficient for a night with no sleep, and no offer of a different room. In the end she reluctantly offered to refund the £25 late checkout fee, but I shouldn't have had to push for this.

We have a small company of our own, and for us, customer satisfaction is paramount. For that reason, we won't be staying here again.
Partner
10/10
Exceptional
26 Apr 2026
Robert
Fantastic resort, modern and in a great location
Will definitely return.
Partner
10/10
Exceptional
24 Apr 2026
LEE
clean spacious room with tea and coffe machine free ware in fridge and cocklate cookies in room . Large hotel with multible bars and resturants, EV chargers on site only thing to mention is Hotel does tend to cater to a Aged Clientel.
Business
8/10
Excellent
23 Apr 2026
Kim
The Runnymede hotel is a lovely hotel by the water’s edge. It has 2 restaurants the brasseria32 with is à la carte menu and a help yourself restaurant. I’d definitely go for the latter. They both sell lovely food and are reasonably priced. The one thing I did notice is that there is little information about the amenities and if you want to know anything you are asked to ask Alexa in the room, which doesn’t always work as I asked four times about when the pool opens and it gave me pools in other places. The staff are really nice especially the man in the coffee bar who was extremely helpful and friendly. There was a lot of senior citizens there when I went although I didn’t mind too much as I’m getting on myself but it’s nice to have a mixture of people. All in all a lovely comfortable stay.
Partner
8/10
Excellent
21 Apr 2026
Graham
First time I've stayed since it was taken over and revamped, personally, I preferred the older-style rooms. The location by the Thames is still a huge bonus. There is only one lift, which is quite small, a problem for disabled guests.
Self
8/10
Excellent
16 Apr 2026
George
Booked this hotel because it had a swimming pool. However for the duration of our stay it was closed for scheduled maintenance ! Why were we not informed in advance or even at check in! Hotel was very good but failure to inform the pool was closed unacceptable.
Partner
8/10
Excellent
11 Apr 2026
fatema
I chose to stay here as I had a flight the following morning at Heathrow. It was the ideal location, with parking and right next to the Thames, walking distance from the Magna Carta. However what I didn’t factor in was the size and number of guests. Having stayed the previous night in a small 5* hotel, I found the noise and crowds rather overwhelming
Partner
8/10
Excellent
11 Apr 2026
Clifford
The stay was enjoyable with the spa and entertainment in the evening
Partner
8/10
Excellent
10 Apr 2026
Sarah
Lovely spacious room overlooking river with a patio door and Juliet balcony (outside needed a bit of a clean).
Bathroom good size, shower head placement meant I had to be touching the toiletries which wasn’t a huge issue but just a bit of thought could have corrected this very easily.
Evening meal in Brasserie 32 was £32 for 3 courses. My meal was lovely and very filling.
Breakfast was a little disappointing, limited fresh fruit.
Cooked items had been sat a while, might have been better in Brasserie.
Overall good value compared to booking directly with Warners. I saved nearly £200!
Self
10/10
Exceptional
09 Apr 2026
Mr Nilesh
Nice spa and lovely breakfast and very helpful staff.
6/10
Pleasant
06 Apr 2026
Lesley
Spa was great
One lift shared by whole hotel.difficult
10am checkout harsh
Friends
10/10
Exceptional
05 Apr 2026
Stephen
Brilliant hotel everywhere spotless food was superb, highly recommended 5 star 🌟
Partner
6/10
Pleasant
05 Apr 2026
Rand
Whilst the hotel and spa were pleasant I would suggest this is a hotel for older guests. The entertainment was aimed at the over 65’s who are the predominant age group. The dinners were very average at best. Not a venue for younger groups or couples
Family
8/10
Excellent
22 Mar 2026
Alan
Nice hotel enjoyed my stay here
Partner
2/10
Poor
17 Mar 2026
Geoff
Not applicable
10/10
Exceptional
13 Mar 2026
Amanda
We had a one night stay here and we were really really impressed with the hotel. The location is great, super clean and modern. The breakfast was awesome. Will
Definitely recommend and stay again. Thanks.
Friends_and_family Friends
10/10
Exceptional
13 Mar 2026
Chris
The view we had was fantastic overlooking the Thames and the Spa facilties were second to none to round off the day the entertainment was top notch
8/10
Excellent
13 Mar 2026
Mark
Large comfortable room. Very welcoming staff, although too few for the lines.
6/10
Pleasant
26 Feb 2026
Damien
I recently stayed at this hotel and, unfortunately, the experience fell short of expectations in several areas.

Room Cleaning & Housekeeping:
After returning from breakfast, I found that although my room had been “cleaned,” there was rubbish left on the floor and the bed had been made very poorly, as if rushed. When I asked the maid about the rubbish, the response was vague and I was told it was “already there,” which made little sense. The maid did eventually remove the rubbish and attempted to remake the bed, but the overall standard was disappointing.

General Staff & Facilities
To be clear, the staff at reception, the spa, and the dining areas were excellent—friendly, attentive, and professional. However, the showers and sunbeds around the pool area are in need of better cleaning and some repair work.

Atmosphere & Guest Experience
I used to visit this hotel frequently for meetings in the lobby, which was always a great environment for online calls and lunch. Recently, however, there has been a noticeable shift in the clientele. While I have no issue with the demographic itself, my wife and I experienced a couple of incidents involving racist behaviour from other guests. This made us feel extremely uncomfortable and overshadowed the rest of our stay. Due to the decline in housekeeping standards, the maintenance issues around the pool area, and—most importantly—the uncomfortable encounters with certain guests, I will not be returning in a hurry or recommending this hotel.
Partner
4/10
Poor
23 Feb 2026
Michelle
Room was noisy - 2072. There is an extractor or something just outside as the room faces onto the roof and it can be quite noisy. Food quality at dinner was not good. Receptionist, who I think was the manger, was very off hand and not welcoming.
Partner
8/10
Excellent
20 Feb 2026
Heather
Room was clean and spacious. Breakfast was good. Check in took sometime as there was an issue with our booking but they sorted this.
Partner
8/10
Excellent
18 Feb 2026
Simon
Clean room, friendly staff but the electric car charging area was flooded.
10/10
Exceptional
08 Feb 2026
Lindsay
Room was huge with a large comfy king size bed. Plush dressing gowns and towels. Air con didn’t cool the room down very much and although I had a balcony couldn’t leave the door open as room was near the road. Not that you heard it with the door shut. Lovely hotel. Great location an beautiful views.
Leisure Family
10/10
Exceptional
25 Nov 2024
selena
Was a lovely place
8/10
Excellent
10 Sep 2024
Felicia
Easy check in, no problems, from 2pm which is very reasonable. I asked if late check out would be available, but was informed I would need to ask in the morning, that is a bit of an inconvenience if you are planning a long lay in. It would be helpful to know the day before.

The lock on my door was not working, a member of staff had this fixed straight away.

Room modern in decoration
Good selection of different lighting in room and bathroom. Air conditioning which can be adjusted.

Blackout curtains, fridge.
Bed and pillows very comfortable. Good quality of towels, and robes in room,very thick. Monsoon and standard shower in one.

Overall a very nice room, VERY clean

Spa, also very clean. Key code lockers. Small Sauna and plunge pool within changing room. Main swimming pool and jacuzzi. Infared room and steam room.

A fair amount of loungers and chairs around the pool, it was fairly busy on my visit at 4pm on a Saturday, but I managed to find a lounger

Overall a really good first experience of this hotel. Would be even better if they offered room service, and if you were able to pay to use the spa facilities after check out
Leisure Self
10/10
Exceptional
07 Sep 2024
Kaye
NA
Business_and_leisure Friends
10/10
Exceptional
06 Sep 2024
Verified traveler
First of all 10/10 I’ll definitely be back again. The food was really good , the hotel was nice and clean and the rooms were lovely . However they are currently under renovation so most if not all activities were closed and only one restaurant was open causing the dining options to be limited by default . However I would like to return when renovations are completed to get the full experience of a stay there. Staff were lovely and very attentive and professional.
Partner
10/10
Exceptional
02 Sep 2024
Travis
Great hotel with lovely staff, there were renovations while we were there but all was very considerate and staff on reception and in restaurant were very helpful
Leisure Partner
10/10
Exceptional
02 Sep 2024
Paul
Work was being carried out to the property but done discreetly , so all good definitely recommend service excellent staff very professional, place hotel all ways immaculate thank you for a great stay
Partner
10/10
Exceptional
01 Sep 2024
Barry
Lovely hotel just being converted as mow owned by Warners. Will be excellent later this year when construction is complete.
Leisure Family
6/10
Pleasant
01 Sep 2024
Puneet
Nice break from city life. Was very busy and under construction on our visit.
Leisure
10/10
Exceptional
01 Sep 2024
natalia
Beautiful location, staff made us feel so special for my husbands 40th birthday. Great food and facilities.
Thank you
8/10
Excellent
01 Sep 2024
Lorraine
Lots of construction work - I would wait until it is finished before visiting
Leisure Partner
10/10
Exceptional
31 Aug 2024
David
Even though they was renovating the hotel there was no interruption for us staying there. Hotel was cleanest I’ve stayed at staff was great and helpful any time we needed them room was great nice and roomy and well done in the renovation and was a very nice room. Would definitely stay there again without a doubt
Leisure Partner
10/10
Exceptional
31 Aug 2024
Miss Keisha
Very enjoyable stay. Spa decent. All staff very nice. Very diverse workforce which was really good to see. Outside pool lovely. I only say average on property conditions as some of it looked a bit dated and the ceiling in our room was a bit rough. Overall good value for money and we will definitely return.
Leisure Partner
10/10
Exceptional
28 Aug 2024
Mohamed
Great
Leisure Family
8/10
Excellent
28 Aug 2024
Ishaan
Big rooms!!
8/10
Excellent
28 Aug 2024
Ishaan
Big rooms!!
Leisure Partner
10/10
Exceptional
27 Aug 2024
Abigail
This stay was wonderful! The service from arrival was amazing and the restaurant was excellent. The parking was super easy and the hotel will be even better once the building work is completed. Even though there was building work, this in no way impacted our stay
Leisure Partner
10/10
Exceptional
27 Aug 2024
Maria
Located by the river...whow!
Leisure Partner
10/10
Exceptional
27 Aug 2024
Harischandra
We had a lovely time at Runnymede spa hotel for one night. Will plan a weekend spa break in future to enjoy all the facilities at this hotel.
Leisure Partner
10/10
Exceptional
24 Aug 2024
Danielle
Stayed for 5 nights for rest and relaxation after spending a week in Central London. This hotel is exactly what I wanted and exceeded my expectations. The restaurants, lounge, breakfast service were fantastic. The spa and facilities were top notch.
Leisure Self
8/10
Excellent
23 Aug 2024
Simon
Great hotel even while going through massive building works (only reason I gave 4 stars for condition!).
Massive room with everything you could need.
Staff were all great and the evening meal/buffet was great!
Self
8/10
Excellent
22 Aug 2024
Denise
We were aware that building work was going on during our stay but had not realised how extensive this was. Thankfully we were only staying one night so this didn’t impact us too much. We were upgraded to a lovely newly decorated suite which was very nice with balcony on second floor. We were very happy to find the room had a bath ! Only issues were that there did not appear to be any room service available (I would have liked to have ordered food) and no telephone. Not sure if this is a temporary situation or not. Lots of tradesmen and rooms being renovated further down the corridor but this didn’t effect our stay. Will be lovely when finished.
Leisure Partner
8/10
Excellent
21 Aug 2024
Ishaan
Standard room is far too small
8/10
Excellent
18 Aug 2024
Ishaan
I was given a room near the renovation that is ongoing, which was a bit annoying given the noise. Other than that, the rooms were very nice and large with ample space.
Leisure Self
10/10
Exceptional
15 Aug 2024
Elvin
Great property and will definitely consider
Staying again
Leisure
10/10
Exceptional
15 Aug 2024
simon
Amazing
Business

Location & surroundings

The Runnymede on Thames
Windsor Road, Egham, Surrey, London, United Kingdom

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The Runnymede on Thames

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