The Bridge House Hotel

United Kingdom , Surrey
REIGATE, Reigate Hill
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100 reviews shown

2/10

Poor

06 Mar 2026

Ashley

No breakfast, no evening meal, shower only had 2 settings: off and burn you alive. Towel radiator leaked onto electrical wires. Moved me to another room where another guest entered the room (using the same key code) as I stepped out the shower. Mattress had an interesting feature where a spring poked in my back.

I think Basil Fawlty provides a better service.

Self

10/10

Exceptional

06 Mar 2026

Liam

Friendly staff and the rooms are very spacious and clean.

Not far from the train station and easy commutable

Self

10/10

Exceptional

06 Mar 2026

Liam

Very helpful staff

2/10

Poor

01 Mar 2026

Cameron

The room was very unclean, staff were unhelpful. We did not stay in this hotel we had to book elsewhere

Partner

2/10

Poor

25 Feb 2026

Sarah

Avoid at all cost!!!! If I could, this would be a zero start review.

10/10

Exceptional

22 Feb 2026

Liam

Clean rooms and free parking

Self

10/10

Exceptional

19 Feb 2026

Liam

Double room was spacious and there are many local shops, petrol station, and train station so a very good location

4/10

Poor

19 Feb 2026

Alex

Pretty disgraceful stuff. Cheap and dirty.

Self

8/10

Excellent

19 Feb 2026

Rajan

It was okay

10/10

Exceptional

17 Feb 2026

Liam

Easy check in

Self

2/10

Poor

05 Feb 2026

Syed

The rooms stunk of bleach bed cover wasn’t changed got the receptionist to change it for me, if you got kids don’t take them there.

Honestly this place is way outdated needs total refurbished.

Friends_and_family Family

6/10

Pleasant

02 Feb 2026

CARL

The whole place needs refurbishing

Friends_and_family Family

10/10

Exceptional

05 Dec 2025

Marc

Friendly staff, room was clean and tidy. Everything worked well and I had zero issues.

Business

4/10

Poor

04 Dec 2025

Allan

The room was very neglected, the car park had been blocked but cars parking over the entrance, no water pressure whatsoever for a shower and the main entrance was extremely loud with a party going on. Kids running around reception and all the corridors.

Business Self

2/10

Poor

24 Nov 2025

Miles

Room filthy. Mold on windows. Carpet and bathroom dirty. No breakfast available after ordering it when booking. Poor service.

Friends_and_family Family

6/10

Pleasant

22 Nov 2025

Paul

Very dated, soft bed but cheap and cheerful for a Saturday night stay

Leisure Partner

2/10

Poor

18 Nov 2025

Damian

Bed and heard board broken. Old mattress so felt every spring. Bathroom was discussing. Dried up food on the floor. Wire showing where it should have a case. Worst night sleep. Worst hotel I have ever stayed in.

6/10

Pleasant

30 Oct 2025

Clement

Had to provide photo ID online before checking in.
Had to wait for at least ten minutes before anyone came to reception to check me in.
The place felt as if it had been abandoned in the 1980s.
Very basic.room. Shower was a dribble, though to be fair, the dribble was hot. Thin though large towels.
On a positive note: two packs of custard creams with the teas and coffees.
Will not be returning.

Business

4/10

Poor

29 Oct 2025

Dean

Room smelt of cigarettes, mattress was like a back of rocks. No plug next to bed.

Business

4/10

Poor

13 Oct 2025

Brian

Very pleasant staff at check-in and out and bar service in the foyer but this place was shabby. There was a smell of freshly painted woodwork inside so maybe they're in the midst of a refurbishment but there's a lot to do. My room was not pleasant. The carpet throughout the hotel was dirty and the corridos smelled of smoking. My sheets and towels were clean but the matress and foam pillow wasn't comfortable. I didn't dare look under the sheets or pillowcase. They felt slightly damp. The surfaces in the room were filthy. I cleaned them with wet loo roll before putting anything on them. It was super cheap and now I know why. Id stayed in a travel lodge the previous night for the same price but they were worlds apart.

Self

2/10

Poor

08 Oct 2025

Ryan

Avoid at all costs – absolutely disgusting!

This place should not even be allowed to operate as a hotel. The moment we walked in, the stench in reception hit us – it smelt like waste water, absolutely foul and stomach-turning. By the time we got to our room, our eyes were stinging and watering from the damp, mould and disgusting odour inside from the unbearable smell of paint fumes.

The staff were completely unhelpful when we raised our concerns, showing no care or professionalism whatsoever. Within just 10 minutes, we had to leave for the sake of our health – staying any longer would have made us seriously unwell.

This was by far the worst experience I have ever had with a hotel. It is a disgrace that OYO allows this property to trade under their name. Do yourself a favour and book literally anywhere else.

Business

6/10

Pleasant

05 Oct 2025

Robert

Not the best hotel but seen worse! I slept ok if needed i would use again

Business

2/10

Poor

29 Sep 2025

Michael

I prepaid for breakfast on my two day stay. No memtion in thr nooking that it was continental at something like £14 per day.
No hot food.
No tables prepared to sit at on day two at 8.00 nothing was set out.

Basically, i f i gad the time and energy i would take tbrm yo task for a refund.

I booked via Expedia expecting some sort pf booking assurety. Badly ket down

Leisure Self

2/10

Poor

28 Sep 2025

Stephen

I did not stay, was not given a refund even 4 months in advance. No replies to email. The address on communications through Expedia was given as 1 Reigate Road. Google maps shows it about 5 miles from that address. After a 9 hour flight and an 8 hour time change I could not risk this place for me or the friends I was with.

Leisure Friends

2/10

Poor

24 Sep 2025

Kay

Dirty,dingy,dismal with outdated furnitures and fixtures,corrudors smelt of mould,no resturant or bar open,reception desk not manned,wont be staying here again

Leisure Self

4/10

Poor

24 Sep 2025

Paul

Avoid - Just choose somewhere else.

Tv had no signal. WiFi didn’t extend to our room so apps wouldn’t work on tv and phones and tablets couldn’t connect to WiFi. Electrical sockets not working. Ethernet cable hanging out of wall. Broken shelf sat on floor ehen entered room. Room and paintwork tired and flaking. Light fittings broken. Corridors smell of cigarette smoke. Uncomfortable bed, rubbish pillows, no bathroom bin, taps running (not dripping - running continuously) as they won’t turn off properly.
Any concerns ignored by receptionist.
I swear we are not picky travellers - we’ve stayed at hotels with poor ratings that we’ve enjoyed and we will give credit where credit is due but this place’s only redeeming feature is its distance from the airport.

Friends_and_family Family

2/10

Poor

22 Sep 2025

Daniel

We arrived at the hotel and used an email with our room no 20 with the code to get in. Code didn’t work and phone number left on reception desk who gave us a different code to get in. Room standard was poor as dirty and stains over carpet. Also no soap or shampoo in dispensers. Also when about to go asleep, we hear the door and a random gentleman walked in our room!!! I also emailed to complain that night, which was unanswered. All of this is unacceptable!!!

Leisure Partner

2/10

Poor

22 Sep 2025

Dorel

Disappointing

Business

2/10

Poor

21 Sep 2025

Audrina

The beds are so warn we got stabbed by springs , it was extremely hot in the room we had to leave the patio door wide open all night , the washroom was not clean and we had to go and ask for pillows as the ones we had were two shoved in a case that made half a pillow they were so warn and old. The girl on shift was lovely very thankful for her and all her help with this very not recommend stay !

Leisure Friends

2/10

Poor

21 Sep 2025

Alix

Do not stay here! We decided it was a health hazard and left. That should tell you everything you need to know. The place needs completely gutting. Staff is lovely though.

Leisure Partner

4/10

Poor

21 Sep 2025

Alessi

One night is ok

I'll be honest. I was very glad to be staying just for one night with my husband. I don't recommend hotel to solo female travellers as I mentioned to my husband I wouldn't feel safe going here alone as a female.

Staff at reception didn't speak much English or at least didn't understand much of what we were saying. They weren't rude just unhelpful.

The cleanliness..... They tried. But the doors felt sticky, bath didn't look clean. The only thing that appeared to be clean to me was the bed sheets and the room looked vacuumed. For one cheap night it satisfies but Im used to better quality.

Partner

2/10

Poor

20 Sep 2025

Nicola

Shocking

No breakfast facilities, hotel in disgusting dirty, bed and mattress in terrible condition, room not clean ,shower not working, room door lock activated from receptionist had to phone them up to lock door , air conditioning unit disgusting dripping and full of muck, electrics dangerous, damp and mould on walls balcony dangerous, unbelievable how bad this hotel is avoided.

Partner

2/10

Poor

19 Sep 2025

Sundeep

The mattress in the room was Antique & the television was highly complicated. Even basic BBC 1 Channel wasn't available to watch

Leisure Self

2/10

Poor

18 Sep 2025

Daniel

Health hazard

This building is a health hazard needs to be demolished as its got mould n damp throughout the complete building i had to take a trip to hospital to be checked out cos of difficulties breathing due to the damp and mould.

Friends_and_family Family

2/10

Poor

17 Sep 2025

Ana

The conditions I encountered were extremely disappointing and far below the expected standards of cleanliness and hospitality.

Business Family_with_children

2/10

Poor

17 Sep 2025

darren

Very dirty room shower stoped working on second day exposed wiring in bathroom light switch broken hotel is very run down and damp everywhere

Business Self

6/10

Pleasant

08 Sep 2025

Verified traveler

parking wasn't great. I nearly got blocked in because someone had parked badly and blocked the only exit. I managed to squeeze in between two cars

Self

2/10

Poor

05 Sep 2025

simon

“I checked in to this property and found the experience very difficult. A new receptionist was left alone to manage check-ins and was unsure how to respond when the fire alarm went off. Parking registration was confusing — despite staying one night, I had to register for two days to avoid a fine. The allocated room code did not work consistently, even after being reset. Corridors were full of building equipment and tools, which did not feel safe or welcoming. Because of these issues, I decided not to stay. This property needs better organisation and clearer guest support.”

2/10

Poor

05 Sep 2025

Matthew-Jon

The lady on reception was lovely — probably because she’s the only thing about this hotel worth smiling about. Unfortunately, everything else is a disaster. The moment you grab your key, the whole experience takes a nosedive.

The décor feels like Basil Fawlty lost a bet, had a few too many drinks, and then let someone with zero sense of taste finish the wallpapering. The plumbing is unreliable at best, and the beds… well, they’re less “comfortable furniture” and more “medieval torture device disguised as a mattress.” Sleeping on them felt like wrestling with a shopping trolley, and the bloodstains on the sheets? Let’s just say they add an unexpected “personal touch.”

The carpets probably haven’t seen a vacuum cleaner since the 1960s and are so grimy they seem to have their own ecosystem. I half expected David Attenborough to pop out from under the bed to narrate the wildlife thriving in the dust and grime.

Calling this place a “hotel” is generous. It’s not a getaway — it’s a cruel experiment in patience and tolerance. If the owners spent half as much time cleaning as they do cutting corners, it might barely scrape the level of “tolerable.”

Honestly, you’d be better off sleeping in a bus stop, a skip, or even a cow field. You’d be cleaner, more comfortable, and less likely to leave needing antibiotics.

2/10

Poor

04 Sep 2025

Michael

Uncomfortable stay

I only needed a bed for the night and had a late check in. The hotel looked very tired and in need of refurbishment. The room was tidy but not the cleanest. The bed was uncomfortable with the springs coming through the mattress. I did not use any facilities other than the bedroom so just checked out and left around 08:00. As I walked out of the main door there was a dead mouse and a pair of men’s underpants lying right in front of the door. Unlikely that I will use this hotel in future.

Self

2/10

Poor

03 Sep 2025

Christina

The room we stayed in (room 11) was full of black mold. There were bugs and hair in the beds.

There was no way to lock your door and they keypads wiere intermittent.

The staff were friendly and offered a new room, but it would've required splitting up the family, and it turned out to be a rough area

4/10

Poor

02 Sep 2025

Verified traveler

Sock-shocking standard

The receptionist did not explain the room entry procedure so I had to enter the long number 3 times before I realized that I had to press the lock symbol too. Also to have to do this each time you entre is a pain and a key card system would be much better.
The room smelled of cigarette smoke and i soon discovered that a sock had been stretched over the smoke detector. I am appalled that the cleaner had not noticed this as the sock was clear for all to see.
There was no chair in the room. I went to reception to request one to be delivered. On my return to the room I received a call on my mobile to suggest that I go onto the neighboring balcony and take one from there.
The electric towel rail in the bathroom was permanently on which made this area far too hot, also the worktop surface by the sink was torn and pealing.
The door to the terrace was already unlocked and the securing bolt was far from adequate and needs replacing.
The television has far too many channels, over 4000 it would appear. But to find the basic terrestrial channels, BBC 1 etc, took quite an effort, eventually going via BBC iPlayer.

Self

2/10

Poor

02 Sep 2025

roger

There was an Indian wedding party in progress
and the music was so loud it was impossible to stay in our room.
No one informed us a wedding reception would take place.
So never stayed.
I want a refund please

Leisure Partner

10/10

Exceptional

29 Aug 2025

NASAR

Excellent

The room had a faulty TV however the receptionist was amazing and changed my room quickly hence why i keep coming back because pf excellent service

Partner

2/10

Poor

21 Aug 2025

Verified traveler

Dont do it!

Its really bad smells of mould and weed and has drunks loitering outside ,room was filthy.
So i left immediately.
Looks ok from the outside but the inside is like a 70s throw back.

Business

6/10

Pleasant

19 Aug 2025

Verified traveler

Needs lots of TLC

This is a cheap and convenient place to stay. Only 15-20 mins away from Gatwick Airport. The Staff seemed friendly however did not speak much. The room was clean however if you are expecting a Premier Inn standard you will be in for a big disappointment. The edges of the room i feel havent seen a hoover in a long time with dead bugs on the floor. You do however have clean bedding and bath towel.

Friends_and_family Family

8/10

Excellent

17 Aug 2025

Jason

For us the location was very convenient. The room was clean and the location perfect for walking, with beautiful viewpoints very close by. It is off a busy main road but no noise issues.
The building and decor are a bit tired but did the job and all was all fine for our needs.

Leisure Partner

2/10

Poor

08 Aug 2025

GELSON

Hotel Not Nice.

Not a nice hotel. Base of my shower was falling apart and there was a continuous pipe gurgling sound throughout the night above my window. Uncomfortable bed, one pillow. All the carpets were dirty and stained, even though the corridors. No information about food etc! Never again!

Business

2/10

Poor

07 Aug 2025

I chose this property for its location. The best thing I can say about it is that the two members of staff I made my complaints to were very polite and did their best to listen and help. The photos displayed on the site are not representative of the accommodation, and even at a budget price, one should have good pillows, mattress covers and clean rooms. The whole place is in need of serious investment to renovate it to an acceptable standard. Given its location, it's missing out on a large potential market.

6/10

Pleasant

06 Aug 2025

bonny

Good

Leisure Family_with_children

6/10

Pleasant

03 Aug 2025

Tia

Everything just average.

Leisure Family

6/10

Pleasant

29 Jul 2025

Andrew

Hotel not bad

Business

2/10

Poor

25 Jul 2025

Jonathan

I stayed here in May. Despite advertising \"Free On-site Parking,\" after registering my vehicle and following all instructions at the kiosk inside the hotel, I still received a 90 GBP/$170.29 CAD parking ticket from the Parking Authority.

I tried to resolve this with the hotel and Expedia, and the hotel just ignored it and did not make any attempt to amicably resolve the situation. Very disappointed and now out $170.29.

The hotel was also dirty and in poor condition, with unfinished boards of wood nailed to the bathroom floor by the shower.

I would never stay here again and not recommend it to anyone. You cannot trust that the hotel will help you with issues, that the rooms are not clean or in good repair, and errors with their parking registration kiosk or staff registering the vehicles could result in very expensive parking tickets on the hotel property.

I tried for 3 weeks to resolve this with the hotel to no avail.

1 star out of 5. Terrible and expensive experience and a poorly kept hotel.

Business_and_leisure Self

4/10

Poor

23 Jul 2025

Miss Daisy

Probably the worst hotel I’ve stayed in

Probably one of the worst hotels I’ve ever stayed in.
I wasn’t expecting a lot for the price but walking in it stunk of cigarettes in reception. Whole hotel was dated and depressing.

Room was very small, bed was the most uncomfortable bed I’ve ever slept in. The springs dug into my back all night.

I didn’t use the shower as it was filthy.

The toilet didn’t flush well. There was no soap provided in the toilet.

My door did not fully lock.

The iron was good which was great and the free coffee provided was OK.

I arrived late after a long day or id of gone elsewhere.

Business

4/10

Poor

16 Jul 2025

Ben

Air conditioning didn't work, dated interior and restaurant/bar was closed.

Business Self

2/10

Poor

13 Jul 2025

Robert

Wide berth

Shocking. Hotel is old, stuffy. Aircon hardly works do room stifling. No F&B whatsoever..
I moved out after 1 uncomfortable hit sticky night.

Business

2/10

Poor

13 Jul 2025

Dorothy

Very shabby & overpriced. Air con didnt wrk, tv remote didnt wrk, room door code didnt work, bed was ok but carpet wasnt v clean. No staff service you just had to phone reception. Will never use again

Leisure Self

8/10

Excellent

13 Jul 2025

John

Our stay was good. We werer late (10.30pm) Check-in was quick & easy. Room very good. Room facilities e,g, Coffee remote tv plug in for recharging phones clean Shower need a boost (no pressure). All in all a GOOD EXPERIENCE normally use Premier but would DEFFINITELY us OYO again.

Business

2/10

Poor

10 Jul 2025

Alan

Awful

Worst hotel in UK that I’ve stayed in. Shower didn’t work, windows wouldn’t shut, aircon ineffective, Wi-fi wouldn’t connect, power socket in bathroom wouldn’t work, carpet sticky in places, hairs in bed when we checked in. Reported lack of shower to management every day but nothing happened. Refused to move our room.

Partner

6/10

Pleasant

05 Jul 2025

Howard

Ok for an overnight sleep

The staff tried.
We were walking the NDW. No food or bar Monday to Wednesday so had to get a taxi into Reigate.
Room was good but no WiFi. Door wouldn’t open with the code.
Close to NDW

Friends_and_family Friends

4/10

Poor

22 Jun 2025

David

Could do (much) better.

Despite having a bar and a restaurant, neither were open, so no breakfasts available. Not good enough for a hotel mainly occupied by working men/ artisans.
Little/ no attention to detail. The toilet seat was loose and hanging off, chain but no plug in the sink, 2 of the room's lights not working. But room was clean, bed very comfortable.

Self

4/10

Poor

12 Jun 2025

Verified traveler

Dreadful

It was very grim room, with scaffolding outside the window. The bathroom door was warped and it was noisy and difficult to open and close. The toilet seat had a cigarette burn on it and didn't fit the toilet correctly, the bathroom smelt damp and in need of updating. The bed was extremely uncomfortable, a very old mattress and a dreadful base. The pillows looked like the needed to go in the bin and i had two in one case. I didn't sleep very well at all. I think it has to be the worst room i have ever stayed in. Will not be returning here. It need knocking down.

Partner

6/10

Pleasant

10 Jun 2025

Tym

Dated and scruffy. Very basic

Leisure Family

4/10

Poor

09 Jun 2025

Verified traveler

Damp, mouldy and cold rooms.

Room was very damp and mouldy. Due to dampness the pillows and bedding felt damp. The room was cold and it was June. Had to use plug in heater and even was cold and used other blankets off the beds to warm us up.
Mould and dampness by the outer door meant we didnt t use the single bed by that side of the room. Thought would not be good for child health.

Friends_and_family Family

2/10

Poor

08 Jun 2025

Jennie

I was very disappointed in the condition of the room when I arrived, it smelt strongly of cigarettes, as a non smoker this was very unpleasant. There was dust.
The back of the toilet obviously hadn't been cleaned neither had the bathroom sides there was cigarette ash in the toilet, and there was something in the sink.
The bed also had several hairs in it.
I have stayed in budget places before and you expect some decor or damage to the room but ive never staid somewhere not clean before.
There was an event going on and people were still in the lobby shouting surrounded by empty bottles of alchol when i left at 3.20 the front desk guy just gave an apologetic smile when i was leaving as i could not even have a conversation with him they were so loud

6/10

Pleasant

07 Jun 2025

Neil

Get what you pay for but overall OK. I could feel every spring in the mattress so didn't sleep that well. The water pressure of the shower in the morning was very low too. Room was large. All facilities worked.

Business_and_leisure Self

2/10

Poor

06 Jun 2025

Alan

This was one of my worst experiences ever for a stay over. reception and other staff were pleasant and helpful but thats where positive remarks end.
I was told there wasnt any evening foof or breakfast available.
The room was fairly clean and tidy.

The shower was hopeless and barely reached me.
Borh basin and bath plugs were detached.
There wasnt a drinking glass in the bathroom.
The TV although in working order must have a broken speaker ad the sound was awful.
So in a nutshell i would not recommend staying here.

Business

6/10

Pleasant

05 Jun 2025

robert

Room nice and big. Place need a spruce up and key code changed 3 times which was a pain. Staff nice and helpful.

Leisure Family_with_children

10/10

Exceptional

05 Jun 2025

John

Convenient and average standard. Would stay again, but only for night stays for closeness to where I was going. Price matched the accommodation

Business Self

10/10

Exceptional

02 Jun 2025

Anthony

Great staff, great location. Excellent all round!!

Business

4/10

Poor

01 Jun 2025

Claire

Good location. Noisy from outside and other rooms. No towels provided. Older property that is difficult to keep clean. Not terrible.

Leisure Family

2/10

Poor

28 May 2025

Matthew

Firstly the room (apartment advertised) was not suitable for 3 people, which I booked for, but that was the least of my worries.
Once checked in (amongst music blaring from a party) we were led out the main entrance then down a dark alley to a white plastic door. We let ourselves in and I can only describe the room as barely suitable to house refugees in. Poorly lit, but had to leave the curtains closed as the view from the window of rubbish etc was not pleasant.
How they can charge for that room is beyond me

Leisure Family

2/10

Poor

26 May 2025

PEARL

It was disgusting beds all wee stained and blood stained room so dirty ,I don’t think the sheets had been changed we asked for more pillows and got told they were on order ,tv no channels only UTube in a foreign it was a nightmare we sat up all night after driving over 600 miles

Friends_and_family Family

4/10

Poor

24 May 2025

Linda

Health Hazard

Damp & mould, in bedroom & bathroom, electric socket unsafe. Room shabby.
Should never have been rented out as was a health hazard. Booked 4 nights but checked out after 3 but they would not refund last night only offered to move rooms. Just wanted to get out of there.

Business

4/10

Poor

24 May 2025

Rory

Very basic

Business

2/10

Poor

22 May 2025

Ian

You cant polish a turd!

An absolute diabolical disgrace!
You gave me the wrong room code, so not only did I set the alarm off on room 14 door while trying to gain entry but when I returned to the front desk and the guy gave me the code I walked in on a guy fast asleep!
Can you imagine the problems if he had woke?

Already an hour late landing at Gatwick, with work at 9am in portsmouth this was the last thing I needed.

Oh and i get woken up this morning to a neighbour coughing a lung up and groaning in his bathroom, go to make a coffee as all the stuff is there only to find no kettle!!
Bloody terrible!

Business

6/10

Pleasant

19 May 2025

Robin

When I arrived there was a very loud wedding party in full swing which stopped some time after midnight. This may be unusual. Also no plug for the basin in my room. But the room and bed were clean and fine for the money. Reception staff were pleasant. Plenty of parking.

Leisure Self

6/10

Pleasant

17 May 2025

Utopia

Beds small and not comfortable, not enough pillows and when asked at reception we’re told the hotel is fully booked and there are no more pillows available. Not helpful! One pillow for each person is not good for me so I didn’t sleep well. Loaded skips out the front so not attractive view. Room balconies seperate by a fence panel. Location good, close to Reigate town for restaurants. Car park good size.
You have to put reg in for free parking or you get a £100 fine which I don’t understand… the hotel isn’t in the middle of a town so this seems stupid. Old hotel, needs an update and fresh carpet or a deep clean.

Leisure Friends

6/10

Pleasant

13 May 2025

MD MAIN

Very hard to find transportation services including uber, bolt also..

Business_and_leisure Self

2/10

Poor

10 May 2025

Louis

I have decided to drop my rating based on the fact that it was convenient albeit dated and I was happy to leave at that but actually since my checkout and now being abroad I have received two bookings in my name since with 0 reply to my messages stating that I didn't make these bookings. Bet I will be dealing with the stress of no show bills when I return to the UK now. Avoid.

Leisure Self

8/10

Excellent

09 May 2025

Dulish Perera

This property is very lovely location, it is quite far away from airport but not difficult to reach to hotel. Front desk staff are really doing great job Specially Kumudu assist us lot as well she did really good support to us. We enjoyed staying with this hotel during our holiday

Leisure Family_with_children

6/10

Pleasant

08 May 2025

Andrew

Ok place to stay

Business

6/10

Pleasant

08 May 2025

Readh

Customer service was very good.

Hey, I just want to inform you about the room and bathroom. I don’t have any issues with the room; it’s clean, tidy, and nice. However, in the bathroom, the water pressure from the sink tap is very low, and the shower tap is broken, so the showerhead cannot stand up properly. The water pressure in the shower is also very low, which means I couldn’t have a proper shower. This is the second time I’ve experienced the same problem. Hopefully, it will be fixed soon. Thank you for your understanding.

Partner

4/10

Poor

06 May 2025

Verified traveler

Very poor standard. Not been cleaned before me, someone’s single sock on the floor in the wardrobe, had to wait a good 5 minutes for the shower to warm up, hair in the sink, bed was springy and spongy. Would not recommend and certainly won’t be staying again.

Business

8/10

Excellent

04 May 2025

Natalie

Okay for a small trip

Staff were polite and welcoming. Room was as expected. Little to no hot water first night but second night was fine. Rooms were pretty sound proof as we could hear the weeding that was happening in the hall a few doors down.

Partner

4/10

Poor

01 May 2025

Kieran

Access to the room from the car park was difficult with large suitcases. The property has numerous sets of stairs, with no lift or assistance from staff with luggage.

We tried to order food, the menu was in Romanian, staff were unable to translate. We ordered food from Uber eats and were told that we couldn't borrow a fork. The property appeared dated and need of minor repair.

Leisure Family

2/10

Poor

19 Apr 2025

Sharon

Review

I would like a refund please . The room smelt of damp and mould - you can see mould on several areas of walls and skirting bored . The constant noise was relentless all night , doors banging very loud . We only managed to get 1 hours sleep all night ! Also full of cobwebs in all corners of room. Please refund

Friends_and_family Family

8/10

Excellent

18 Apr 2025

Christine

Better than expected

We weren't expecting much from previous reviews but were pleasantly surprised. The room was clean and comfortable although dated and in need of some TLC it was perfect for a few hours sleep before our early gatwick flight

Friends_and_family Family

2/10

Poor

16 Apr 2025

Karen

Avoid

Awful room no tv and no hot water
I am waiting for the hotel to respond to my complaint
It’s general health and safety that there should be hot water for a shower

Business

4/10

Poor

14 Apr 2025

Verified traveler

Awful

When we arrived there was no one at the desk had to wait 15mins for the receptionist to come to the desk.
Once got to our room put bags in. We headed to the bar but there was no beer on taps and very limited beer they had in the fridge. The guy who served us didnt understand any English so was very difficult to understand each other.
The building could do with a lot of work to do it.

Partner

4/10

Poor

02 Apr 2025

David

Not great

Below budget hotel, single room which could have had a good hoover and the shower cleaned. The water pressure in the shower was so low that it was more of a sprinkle than a shower, not what you look forward to after a long day. The décor and maintenance is if an 80's style with a lamrenth of corridors to find your room.

Business

8/10

Excellent

31 Mar 2025

Robert

I required a hotel near to Cheam & this was located well
The reviews didn't seem very good but I had a single room which was clean, comfortable & had everything I needed
The bathroom was clean & the shower was very good. The staff were really helpful & when I requested an iron to go with the board, it was supplied.
I would re-book for any further short stays for convenience & price.

Self

10/10

Exceptional

30 Mar 2025

Odunayo

Perfect

2/10

Poor

28 Mar 2025

Judith

Don’t go here

Awful the environment and conditions were terrible, we left after being there for 15 minutes. Concerns about the safety due to work going on above our room. Workmen had no safety gear on, they were playfighting on the roof, chucking debris off the side. As the left they were right in front of our window and disrespectful of our privacy. Also noisey

Partner

10/10

Exceptional

23 Mar 2025

Gina

The bedroom was very tired looking and had lots of stains on the carpet

Leisure Partner

2/10

Poor

22 Mar 2025

Caroline

I did not stay here because OVO wanted a lot of extra personal information after I had paid that other hotels I have booked don’t need. It felt like a scam. Especially when I could not get any refund. I stayed at travelles instead which was fine.

Leisure Self

4/10

Poor

09 Mar 2025

Peter

Not good

Kettle sugar but no tea bags & nohot water in the morning for a shower

Partner

6/10

Pleasant

02 Mar 2025

helen l

It provided somewhere to stay for the night whilst working. Not somewhere I would choose for anything else. Thought I would let the staff know that the roof was leaking and they currently didn't have a bucket underneath to stop the carpet getting wet. Was told the roof was going to be fixed that day - on a Sunday! needless to say when I returned in the evening it hadn't changed. The food was ok if you needed something to eat, but I would guess most people would go elsewhere as it is a buffett style. The property is dated and could do with modernising and definitely fixing the numerous leaks and buckets of water.

Business Self

2/10

Poor

08 Feb 2025

Gary

AVOID !!’ DO NOT GO !!!

Appalling doesn’t begin to describe this place. I used to stay there years ago and it was very nice so I booked for one of my staff to stay last night. I knew things had changed when we got an email demanding photos of driving license and credit card and issuing an automatic pin to get into the room. The room was dirty, mould on the ceiling and dried up vomit on the floor. The place is also clearly being used for asylum seekers and the neighbour in room had a number of young men in it making quite a racket. My colleague left the hotel at 11 pm and moved to another one.

Business

2/10

Poor

07 Feb 2025

Tracey

shocking

Absolutely shocking, no bar or restaurant open, staff were smoking inside the reception area, room smelt damp, dead spider on pillowcase

Business