Name: The Bridge House Hotel
Address: Reigate Hill, Reigate, RH2 9RP, GB

2/10

Poor

28 Jul 2026

ashley

trip cancelled without explanation

10/10

Exceptional

19 Jul 2026

wayne

Excellent place to stay and very clean .

Partner

2/10

Poor

18 Jul 2026

Glen

The property is very dated. It has a strange smell in the rooms, like a damp mouldy smell. Down the side of the bed next to the window there was mould. The air conditioning did not work. The only reason we booked the hotel because I have. 1 year old daughter who I wanted to have a good sleep before travelling the next day. The staff shrugged it off and said it wasn’t working with no offer of resolution. The photos in the hotel listing look to of been from 15 years ago as it looks nothing like that now. Spend the extra bit of money and stay somewhere else.

Friends_and_family Family

8/10

Excellent

17 Jul 2026

michael

The hotel was ideally situated for my needs so facilities were secondary .It was a tired building in need of renovations however every member of staff I dealt with including the manager and the housekeeping were extremely pleasant and as helpful as possible

Self

2/10

Poor

13 Jul 2026

Chanelle

Check in time was 14:00 when we arrived they said they are running 40 minutes behind schedule. Once checked in they told us room number not showed us how to get there so walk around the outside and realised we had to walk through inside. I know it should be obvious but staff should go out their way...the entire hotel stank! Smelled like wet dogs!!! All of their air conditioners where not working - being in the middle of a heatwave 30+ degrees you would think they would put fans into the rooms. The place felt dirty and smelled terrible. 3 cups were left in the room for a hotel booking of 5 people. The window was mouldy and the curtains were in shocking condition. On the balcony was only 1 chair and the desk had no chair.

Family_with_children

4/10

Poor

07 Jul 2026

Kat neve

My expectations were not particularly high but I will definitely not be returning. The hotel is incredibly run down. We were in room 11 at the far end of the hotel. There was a wedding reception being held the night we stayed, I suspect we had one of the worst rooms far away from the noise.
The bathroom looked as though it had been painted at haste, very outdated, nothing looked clean and a mouldy shower curtain.
The beds were clean, clean bedding, which was the only reason we stayed.
The curtains in the bedroom had paint on them, were ripped and falling down.
The corridors and carpets were horrid and everything needed a good scrub.

Friends_and_family Family

2/10

Poor

07 Jul 2026

Donald

We actually did not stay. As we arrived another previous guest told is several comments about the poor cleanliness, smell and overall condition of the place. We walked on to our next nights booking that we advanced by a day

Partner

2/10

Poor

06 Jul 2026

Elias

The woman at the front desk named Masuda was extremely unhelpful when I arrived. It appeared she was taking with her friend on the phone when I tried checking in she ignored me twice. The room was absolutely disgusting and uninhabitable, there was an absolutely disgusting rotten smell that hit me as soon as i entered my room, the shower tray had strange yellow stains over it and the shower head holder fell off the wall because it had not been fitted properly. The sealant on said shower tray was black all around with mould and the toilet had excrement in the bowl. Never ever stay in this hotel, if you get stuck in a snowstorm you are better off freezing to death.

Self

2/10

Poor

01 Jul 2026

Aaron

The lady on reception was really nice and helpful. However, I don't know how she can work there with the state of the property and all the complaints she must have to deal with.
Firstly, we booked the hotel because it had Air Conditioning. When we arrived they said the Air Conditioning was broke and they were expecting someone in that day to fix it. However, when I went back to look at reviews the Air Conditioning had been broke for a while with other people complaining. We spoke to someone else there and they said it has been broken for months.
Secondly, I was able to order breakfast on Hotels.com but they do not serve breakfast and they don't have a restaurant open.
Bathroom was clean but had some black mould and some stick on vinyl, which was peeling away, on the work tops. Shower did work well though at least but my colleague who I was staying with said his just trickled out.
I have travelled all across Europe in my working career and I can unfortunately say this is the worst hotel I have stayed at.

Business

2/10

Poor

01 Jul 2026

Dale

Hotel pictures are either a.i or from a long time ago.

It should be shut down if I'm honest, I checked out as fast as I checked in.
Outside door had no lock and had shared balcony with the room next door which the fence had broken so they could access my room.

Mattresses have completely sunk.

Air conditioning does not work.

Poo and toilet paper left in the toilet.

Mould all around the bathroom.

General hotel maintenance is extremely poor.

Had a nightmare getting a refund as hotels.com had to approve with the property but couldn't contact anyone with authority to do so. Took me 2 visits of harassing them.

Just don't bother, it's not a matter of getting what you pay for, this place should be shut down and not opened until it's refurbished.

Only good thing was nighttime manager was extremely friendly and more then willing to help with what he could. Couldn't of asked for a better service from him.

Business

2/10

Poor

29 Jun 2026

Joshua

Advertised as air conditioned rooms but air-conditioning not functioning at all with a dangerous looking wire hanging from the ceiling. I left the hotel as the room was too hot to sleep in and I was told I would get a full refund if I applied through Expedia. I have done this and Expedia tell me the can’t get through to the hotel to approve the refund.

Self

2/10

Poor

28 Jun 2026

Joshua

Advertised as air conditioned rooms but air-conditioning not functioning at all with a dangerous looking wire hanging from the ceiling. I left the hotel as the room was too hot to sleep in and I was told I would get a full refund if I applied through Expedia. I have done this and Expedia tell me the can’t get through to the hotel to approve the refund.

Self

4/10

Poor

28 Jun 2026

Carol

A very unhappy visit. We were met with a large overflowing smelly bin of rubbish. There was nobody in reception but a message on the desk asking us to phone for help. After a 5 hour drive we stood for 10 minutes waiting. Our room was not clean. There was no chair of any sort so only place to sit was the bed. The shower was dangerously slippery and the shower curtain was filthy. The A/C unit was so noisy it was difficult to sleep. We will definitely not be going there again or recommending it to anyone.

Partner

8/10

Excellent

27 Jun 2026

Sophie

Booked family room for 5 guests at a great price... can't grumble for what i paid, it was a place to rest for a night. The main bed was comfy, the other 2 beds were not so great but not awful. Clean bedding.

Didn't have a remote for the TV but reception gave us one. Heating in the bathroom was on in scorching weather but reception sorted that too.

The room had a bit of a funky smell and a bit of mould but nothing drastic

Extremely annoying that I paid for breakfast for 5 people and got told they dont serve breakfast... when I asked for a refund I got told to go via hotels.com who I used to book and have been completely ignored by them. No refund for breakfast which I must partly blame the hotel for allowing it to be an option, despite not booking directly. Im sure they could have helped.

Overall, its a place to rest, if its a good price its okay... if you want high end, this is not it. And dont pre pay for any food!!

Friends_and_family Family

2/10

Poor

27 Jun 2026

kevin

Room was maintained minimally. Air conditioninh didnt work. Staff offered no solution. Left with no refund just couldntvstay therevitcwas that bad

Self

8/10

Excellent

27 Jun 2026

Nigel

Good value for money, very conveniently sited for motorway. Not the most modern of decour but large clean rooms with good facilities.

Self

2/10

Poor

24 Jun 2026

Tome

DON't go there!!! Worst place ever!

Partner

8/10

Excellent

24 Jun 2026

Henry

Shower was cold no hot water but generally is good, they need to fix that.

2/10

Poor

23 Jun 2026

Gavin

Honestly the worst, most run-down place I've ever stayed. The smell hen entering my room was stale. The mattress on my bed was so lumpy, with springs poking that I had to roll myself in the duvet for protection. If it hadn't been extremely late by the time I arrived I would have left and found somewhere else, glad I was only there for one night. Just writing this review makes my skin itch thinking about the place. Also, I paid extra for breakfast when booking but they don't even serve breakfast!!!

Self

6/10

Pleasant

21 Jun 2026

Ryan

Was a nice hotel but got to my room & there was no toilet rolls & no remote for the tv. Kindly went to front desk & they were very helpful of given me those products. However when I turned the tv on there was no tv as it was stuck on a few channels connected to bbc iPlayer.

Self

2/10

Poor

20 Jun 2026

Paul

Room was dirty. Bed needed renewing. No hot water no air conditioning on a hot day asked to be moved but was told no more available as I had been moved once as no hot water in that room

Self

4/10

Poor

14 Jun 2026

Pauline

Very disappointed on arrival. The hotel looks run down. Had to call a mobile number when we arrived. Poorly sign posted to get around the hotel, which was like a maze. It states that breakfast is included, the staff said that they need to remove this from the website.

Won't be staying here again.

Partner

8/10

Excellent

14 Jun 2026

Ryan

Value for money stay. Older hotel the receptionist very helpful. 5 out of 5

That being said - our booking included breakfast and were told that the hotel did not do breakfast???

Family_with_children

6/10

Pleasant

13 Jun 2026

Stephen

The room we were assigned had not been cleaned since the previous guest, but we were promptly assigned a new room when we mentioned it to the staff. The room was adequate for a night's stay on our way to Gatwick (20 mins drive to drop off the rental was easy at 7am on a Saturday) but I wouldn't want to stay any longer. The bed appeared clean but was uncomfortable - it seemed to be missing a box spring. TV was adequate, with access to streaming services.
There is plenty of parking at the hotel, but I wanted to stretch my legs after arrival, so chose to walk into Reigate for dinner.
It was a 30 minute (downhill) walk into town to get something to eat. The Five Spice restaurant provided excellent Chinese food, and the Uber fare was well worth it to avoid walking back up the hill!

Friends_and_family Family

2/10

Poor

12 Jun 2026

Leah

Walking through the corridoors you see fire doors that dont close, intumescent strips sticking out. If there is a fire in this hotel, people will die. There are fire doors chained closed which will compound the problem. We approach the stairwell to our room and there is a metal fire escape stairs which is entirely unmaintained. Around these are blinds hanging damaged. Clearly the place is not maintained. The we get to our room. A convoluted entry system means you have to take multiple trips to reception where nobody is around to get this sorted. In the room eventually, there is a bed frame smaller than the matress just waiting for someone to fall out. A towel rail in the bathroom has a wire where the chords are sticking out just ready for a child to pull and be electrocuted. Thats the best bit of that wiring, on the other side of the wall the fixed wire system the towel rail was wired to has been bypassed by a flex that goes who knows where. Then theres a door held together by metal straps onto a poorly maintained balcony. Who dares stand out there is a braver person than i. Then we have a random cable hanging down with a choc block on the end. Who knows if its live or not. I will not be going any where near it, however it it dangling over the curtains so any short and were on fire. The lighting is controlled by one main switch and all other switches control who knows what. Then back to the bathroom, the fan comes on randomly linked to the next room. Terrible, scary!

Partner

2/10

Poor

11 Jun 2026

Gemma

This hotel should not be listed on Expedia! This Hotel is being used to house Asylum seekers. It was filthy, the bedding was stained. There was loud music playing at 12:30am from a function happening in the property.
There are no keys to the hotel rooms, they're on digital door codes - which made me feel very unsafe that anyone could get into the room if they had the same combination code.
I did not feel safe at all. I did not stay at the hotel. I am now trying to get my refund from Expedia.

Self

2/10

Poor

11 Jun 2026

Robert

A dreadful building fit for demolition only. The saving grace was the cleanliness of the bedding and towels, plus helpful staff when there.

2/10

Poor

07 Jun 2026

Peter

Have used this hotel (use word hotel loosely) in the past & yes it has looked tired for a long time. I stupidly thought that as it was not available to book for a long period some upgrading may have taken place. How naive of me. Checked in at reception & our room had been changed. Not a good start as both me & my partner have mobility issues. Change of room then necessitated a steep set of stairs. Have plenty of photographs showing a lack of cleanliness of room. No housekeeping, dirty cleaning cloth left in bathroom sink along with a spoon. Window that did not close, bathroom was not very clean. Only one drinking cup, no bath mat (had to use hand towel). On day of departure at 09:35 there was a knock on room door quickly followed by someone tapping the door

6/10

Pleasant

06 Jun 2026

John

Just a reasonably priced bed for the night

Friends_and_family Friends

2/10

Poor

06 Jun 2026

Mo

Refused to serve breakfast ( advised to get it sorted with the booking team)
Broken & blocked shower
Strange odour in the property
Super uncomfortable beds ( mattress springs will poke u all night )
No sleep whatsoever
Sham on them

Friends_and_family Friends

8/10

Excellent

05 Jun 2026

John

Stayed here a number of times as it’s affordable and well located for my needs. I was greeted by someone in my room, transpired that my room had changed and the staff were less than helpful, otherwise it was an acceptable stay. Adequate car parking, food available via UberEats. Room is acceptable, beds are quite comfortable. No issues.

Self

2/10

Poor

02 Jun 2026

Bhanu

They do not do breakfast but their Hotel .com site charge for the breakfast

Business

10/10

Exceptional

01 Jun 2026

Graham

A spacious good value property with easy parking and very helpful staff.

Partner

2/10

Poor

01 Jun 2026

Frank

Hi
I have photos of all the terrible stuff in my room.
Air con was broken , the hotel didn’t care
The bathroom was disgusting.
The carpets were really dirty
There was mould on the curtains.
The chair leg was broken
There were screws sticking out of the walls where pictures used to be.
I paid for breakfast on your site, the hotel said they don’t do breakfast ( I wand a refund please )
There was cigaret stumps on my balcony floor , nobody had cleaned the balcony

I cannot believe that a big booking company like Expedia, have got this hotel on there books, I was in that area to see my dying brother and had a budget to spend , if I could afford it I would have left immediately

What are Expedia going to do about this ?

Partner

6/10

Pleasant

26 May 2026

Philip

Plenty of parking. And good value for money.
But, it is a tired hotel that could do with some TLC

Self

2/10

Poor

23 May 2026

Damith

Worst hotel I have ever stayed at. Poorly maintained and very dilapidated. Couldn’t wait to check out.

Family

2/10

Poor

21 May 2026

Jadene And Toby

There was no breakfast, restaurant or bar as advertised.

The room itself was very run down, had broken lights, broken doors, broken sides and had nails hanging out of the wall. The smell was awful and the hallways were all dirty with broken blinds etc.

We ended up leaving and rebooking with a different hotel.

Friends_and_family Family

4/10

Poor

21 May 2026

Shayan

The site says they serve breakfast but they said they don't. the mattresses were in bad condition. The Hotel location is good and rooms are appropriate. Washroom lacked the hand wash. Staff is good and helpful.

Business

2/10

Poor

20 May 2026

DAVE

This place is a dump. The advert said restaurant, no restaurant. My room was poor, no hot water for a shower this morning. My bed in room 6 has knackered springs, very uncomfortable

Self

4/10

Poor

19 May 2026

Stephen

Parking easy. Room large but property is very tired and in desperate need of a refresh. It’s meant to be no smoking rooms but mine stank of stale smoke. I would not stay again

Self

2/10

Poor

18 May 2026

melissa

The room wasn’t at all like the picture it was direct no working tv furniture all tatty ruined, no breakfast as advertised moved rooms as first one was doing the back of the hotel behind kitchen more like. A staff shack!! His wedding g a t hotel was so noises amd all the mess all over the hotel following morning

Partner

2/10

Poor

16 May 2026

Charlie

The property was dated, carpet dirty, bed simple and hard, room side was dusty, no proper tv only iPlayer and YouTube etc, bathroom small and stained and noisy because of the water pump when running hot water and when the next room uses the water, all switches switched all the lights on and off and nothing in-between, stank of oil based paint for the whole of my stay overall wouldn’t stay here again

Partner

2/10

Poor

11 May 2026

Daniel

Stayed for 1 night. On arrival was greeted by having to shout to the reception staff as the function room was right next door with a wedding and loud music. States free breakfast on Expedia however, the hotel does not provide any breakfast. This was one of the main reasons for booking this hotel. Walked to the room through dated corridors up and down numerous steps. Corridors smelt \"old\"

The room.....well where to start?....entry light to the room flickered on and off and if you wanted the main lights on this could not be turned off. Mould on the walls, mould around the windows, curtains thin, hanging off the rail and covered in paint, one plug socket a plug wouldn't go in fully and made an electrical fizz sound. Paint work shoddy and must have been completed by a child. The room sloped down.

Bathroom.....loose sink, out of hand soap and the shower would not get warm even after playing with the controls for 10 minutes.

On the plus side the kettle and WiFi worked.

In need of a serious health and safety review and major update or just flattening.

Family_with_children

2/10

Poor

11 May 2026

Paul

Will advise not to go, very dirty smelly, the bathroom very mouldy, the curtain in the bathroom very dirty and moulds everywhere on it, very disgusting. I spend the night me and my wife in our vehicle on the parking lot. Will never go there again.

Expedia should check the hotel before advertising it on the website.

Family

4/10

Poor

09 May 2026

Verified traveler

The room was spacious but very drab, bathroom wasn’t cleaned especially the toilet from the previous guests. Shower lacked any type of power and the cold tap on the sink didn’t work. Parking was the only thing that made me give this review 2 stars, as we managed to park directly adjacent to the room since we came by motorbike. Expedia provides an option to pay for breakfast as an extra, however the hotel DO NOT do breakfast - we had to communicate with reception this dispute and Expedia directly to resolve the issue.

Friends

6/10

Pleasant

06 May 2026

Matt

Clean room for the price.
Parking on the side road is free after 1pm.
Bit outdated but hey it is Enfield if you had money you wouldn't be here.

Self

4/10

Poor

01 May 2026

Nick

Shower black mould put me off a bit. The bed boasted a collapsed spring mattress. A kettle was provided but no cup or drinking device. I improvised by putting a teabag in it and drinking from the spout. It was after 10 pm and reception was far away. The ladies in reception were friendly and helpful.

Self

2/10

Poor

30 Apr 2026

danielle

We recently used this hotel as a stay before a flight and it was the worst hotel I have ever used, I’m not sure why hotels.com are still advertising it. The hotel looks abandoned, our room had mould on the walls, stains on the curtains, plaster was falling off the wall, the window wouldn’t shut, lights kept flickering, the bathroom was filthy. We were located in the family room 11 when I asked the reception about changing she said they had no other family room and would not allow us 2 rooms, she said she would offer a refund if I contact hotels.com but they never answered their phone to them so I could only get credit back. Avoid at all costs it’s not worth the sleepless night.

Friends_and_family Family

2/10

Poor

25 Apr 2026

stephen

If you require accommodation in this area, then take a tent! Booked for two nights, but stayed only one. How this establishment can be allowed to house human beings, is far too difficult for me to imagine. Health and Safety Executive would shut down and condemn in a heartbeat! A stale and sickly malodorous stench, which no doubt is from damp spoors, festoons the entire building, corridors, rooms and even reception ! If you do book in, then sleep on the floor, if your mattress is anything like mine was. This place is way past renovation. It needs a bulldozer!!

Self

2/10

Poor

24 Apr 2026

Abi

Good parking. Receptionist was good. Room was very outdated, a hair on the bed, mysterious stains all over the walls, cobwebs in the room and exposed wires. I could not stay and booked somewhere else.

Self

8/10

Excellent

21 Apr 2026

Kevin

Very polite and welcoming staff

Partner

2/10

Poor

19 Apr 2026

Ron

Reception kept disappearing,bar tender had to called by receptionist! Public toilets in bar female out of order ,male dirt all round skirting board ,pipes on the ground for some reason dirty bathroom all in all ,Bed mattress needed replacing springs coming through not a good night sleep at all ,would not recommend,also pint of larger £7.50 ! Even more expensive than most London bars

Self

2/10

Poor

13 Apr 2026

Pradeep

Very confusing post, please refund my money.

Self

4/10

Poor

13 Apr 2026

Penny

Wouldn’t stay again

Self

4/10

Poor

09 Apr 2026

Chris

It was cheap but not cheerfull. I had low expectations due to the price, on the plus side the bedding and towel were clean. The room and corridors are shabby and in need of an overhaul. The worse thing was a shower which did not get warm at all. No amount of adjustment got anything but freezing cold water. It's a shame as it would have been cheap and relatively cheerful had the shower worked. Reception were apologetic.

Self

4/10

Poor

03 Apr 2026

Ayan

Yes

2/10

Poor

03 Apr 2026

Sophie

Would have been nice for them to clean the room properly. There was a boggy stuck to the wall next to the photo of Marilyn Monroe.

I didn’t expect much it was cheap and clearly outdated from the photos. We purely stayed here because it was the closet place available to Reigate Hill where we were attending a wedding but I at least expect a clean room without boogies, kettle full of limescale and mould all of the shower in the bathroom which they hadn’t finished painting.

Partner

8/10

Excellent

02 Apr 2026

Shaun

Room was ok clean and spacious

Self

4/10

Poor

01 Apr 2026

Hayley

Close to gatwick for travel, free parking and friendly staff. Other than that it isn't good, not worth the money even though low, it's no more than 1/2 stars and shouldn't be more than £30. We managed to get some sleep and move on. Even if the breakfast had been available as advertised, we wouldn't have eaten it.
Place needs a major clean and refurbishment, which I can now see has been promised for some time on reviews.

Partner

2/10

Poor

20 Mar 2026

hannah

Disgusting. Fleas, slugs, dirt everywhere

Partner

2/10

Poor

06 Mar 2026

Ashley

No breakfast, no evening meal, shower only had 2 settings: off and burn you alive. Towel radiator leaked onto electrical wires. Moved me to another room where another guest entered the room (using the same key code) as I stepped out the shower. Mattress had an interesting feature where a spring poked in my back.

I think Basil Fawlty provides a better service.

Self

10/10

Exceptional

06 Mar 2026

Liam

Friendly staff and the rooms are very spacious and clean.

Not far from the train station and easy commutable

Self

10/10

Exceptional

06 Mar 2026

Liam

Very helpful staff

2/10

Poor

01 Mar 2026

Cameron

The room was very unclean, staff were unhelpful. We did not stay in this hotel we had to book elsewhere

Partner

2/10

Poor

25 Feb 2026

Sarah

Avoid at all cost!!!! If I could, this would be a zero start review.

10/10

Exceptional

22 Feb 2026

Liam

Clean rooms and free parking

Self

10/10

Exceptional

19 Feb 2026

Liam

Double room was spacious and there are many local shops, petrol station, and train station so a very good location

4/10

Poor

19 Feb 2026

Alex

Pretty disgraceful stuff. Cheap and dirty.

Self

8/10

Excellent

19 Feb 2026

Rajan

It was okay

10/10

Exceptional

17 Feb 2026

Liam

Easy check in

Self

2/10

Poor

05 Feb 2026

Syed

The rooms stunk of bleach bed cover wasn’t changed got the receptionist to change it for me, if you got kids don’t take them there.

Honestly this place is way outdated needs total refurbished.

Friends_and_family Family

6/10

Pleasant

02 Feb 2026

CARL

The whole place needs refurbishing

Friends_and_family Family

10/10

Exceptional

05 Dec 2025

Marc

Friendly staff, room was clean and tidy. Everything worked well and I had zero issues.

Business

4/10

Poor

04 Dec 2025

Allan

The room was very neglected, the car park had been blocked but cars parking over the entrance, no water pressure whatsoever for a shower and the main entrance was extremely loud with a party going on. Kids running around reception and all the corridors.

Business Self

2/10

Poor

24 Nov 2025

Miles

Room filthy. Mold on windows. Carpet and bathroom dirty. No breakfast available after ordering it when booking. Poor service.

Friends_and_family Family

6/10

Pleasant

22 Nov 2025

Paul

Very dated, soft bed but cheap and cheerful for a Saturday night stay

Leisure Partner

2/10

Poor

18 Nov 2025

Damian

Bed and heard board broken. Old mattress so felt every spring. Bathroom was discussing. Dried up food on the floor. Wire showing where it should have a case. Worst night sleep. Worst hotel I have ever stayed in.

6/10

Pleasant

30 Oct 2025

Clement

Had to provide photo ID online before checking in.
Had to wait for at least ten minutes before anyone came to reception to check me in.
The place felt as if it had been abandoned in the 1980s.
Very basic.room. Shower was a dribble, though to be fair, the dribble was hot. Thin though large towels.
On a positive note: two packs of custard creams with the teas and coffees.
Will not be returning.

Business

4/10

Poor

29 Oct 2025

Dean

Room smelt of cigarettes, mattress was like a back of rocks. No plug next to bed.

Business

4/10

Poor

13 Oct 2025

Brian

Very pleasant staff at check-in and out and bar service in the foyer but this place was shabby. There was a smell of freshly painted woodwork inside so maybe they're in the midst of a refurbishment but there's a lot to do. My room was not pleasant. The carpet throughout the hotel was dirty and the corridos smelled of smoking. My sheets and towels were clean but the matress and foam pillow wasn't comfortable. I didn't dare look under the sheets or pillowcase. They felt slightly damp. The surfaces in the room were filthy. I cleaned them with wet loo roll before putting anything on them. It was super cheap and now I know why. Id stayed in a travel lodge the previous night for the same price but they were worlds apart.

Self

2/10

Poor

08 Oct 2025

Ryan

Avoid at all costs – absolutely disgusting!

This place should not even be allowed to operate as a hotel. The moment we walked in, the stench in reception hit us – it smelt like waste water, absolutely foul and stomach-turning. By the time we got to our room, our eyes were stinging and watering from the damp, mould and disgusting odour inside from the unbearable smell of paint fumes.

The staff were completely unhelpful when we raised our concerns, showing no care or professionalism whatsoever. Within just 10 minutes, we had to leave for the sake of our health – staying any longer would have made us seriously unwell.

This was by far the worst experience I have ever had with a hotel. It is a disgrace that OYO allows this property to trade under their name. Do yourself a favour and book literally anywhere else.

Business

6/10

Pleasant

05 Oct 2025

Robert

Not the best hotel but seen worse! I slept ok if needed i would use again

Business

2/10

Poor

29 Sep 2025

Michael

I prepaid for breakfast on my two day stay. No memtion in thr nooking that it was continental at something like £14 per day.
No hot food.
No tables prepared to sit at on day two at 8.00 nothing was set out.

Basically, i f i gad the time and energy i would take tbrm yo task for a refund.

I booked via Expedia expecting some sort pf booking assurety. Badly ket down

Leisure Self

2/10

Poor

28 Sep 2025

Stephen

I did not stay, was not given a refund even 4 months in advance. No replies to email. The address on communications through Expedia was given as 1 Reigate Road. Google maps shows it about 5 miles from that address. After a 9 hour flight and an 8 hour time change I could not risk this place for me or the friends I was with.

Leisure Friends

2/10

Poor

24 Sep 2025

Kay

Dirty,dingy,dismal with outdated furnitures and fixtures,corrudors smelt of mould,no resturant or bar open,reception desk not manned,wont be staying here again

Leisure Self

4/10

Poor

24 Sep 2025

Paul

Avoid - Just choose somewhere else.

Tv had no signal. WiFi didn’t extend to our room so apps wouldn’t work on tv and phones and tablets couldn’t connect to WiFi. Electrical sockets not working. Ethernet cable hanging out of wall. Broken shelf sat on floor ehen entered room. Room and paintwork tired and flaking. Light fittings broken. Corridors smell of cigarette smoke. Uncomfortable bed, rubbish pillows, no bathroom bin, taps running (not dripping - running continuously) as they won’t turn off properly.
Any concerns ignored by receptionist.
I swear we are not picky travellers - we’ve stayed at hotels with poor ratings that we’ve enjoyed and we will give credit where credit is due but this place’s only redeeming feature is its distance from the airport.

Friends_and_family Family

2/10

Poor

22 Sep 2025

Daniel

We arrived at the hotel and used an email with our room no 20 with the code to get in. Code didn’t work and phone number left on reception desk who gave us a different code to get in. Room standard was poor as dirty and stains over carpet. Also no soap or shampoo in dispensers. Also when about to go asleep, we hear the door and a random gentleman walked in our room!!! I also emailed to complain that night, which was unanswered. All of this is unacceptable!!!

Leisure Partner

2/10

Poor

22 Sep 2025

Dorel

Disappointing

Business

2/10

Poor

21 Sep 2025

Audrina

The beds are so warn we got stabbed by springs , it was extremely hot in the room we had to leave the patio door wide open all night , the washroom was not clean and we had to go and ask for pillows as the ones we had were two shoved in a case that made half a pillow they were so warn and old. The girl on shift was lovely very thankful for her and all her help with this very not recommend stay !

Leisure Friends

2/10

Poor

21 Sep 2025

Alix

Do not stay here! We decided it was a health hazard and left. That should tell you everything you need to know. The place needs completely gutting. Staff is lovely though.

Leisure Partner

4/10

Poor

21 Sep 2025

Alessi

One night is ok

I'll be honest. I was very glad to be staying just for one night with my husband. I don't recommend hotel to solo female travellers as I mentioned to my husband I wouldn't feel safe going here alone as a female.

Staff at reception didn't speak much English or at least didn't understand much of what we were saying. They weren't rude just unhelpful.

The cleanliness..... They tried. But the doors felt sticky, bath didn't look clean. The only thing that appeared to be clean to me was the bed sheets and the room looked vacuumed. For one cheap night it satisfies but Im used to better quality.

Partner

2/10

Poor

20 Sep 2025

Nicola

Shocking

No breakfast facilities, hotel in disgusting dirty, bed and mattress in terrible condition, room not clean ,shower not working, room door lock activated from receptionist had to phone them up to lock door , air conditioning unit disgusting dripping and full of muck, electrics dangerous, damp and mould on walls balcony dangerous, unbelievable how bad this hotel is avoided.

Partner

2/10

Poor

19 Sep 2025

Sundeep

The mattress in the room was Antique & the television was highly complicated. Even basic BBC 1 Channel wasn't available to watch

Leisure Self

2/10

Poor

18 Sep 2025

Daniel

Health hazard

This building is a health hazard needs to be demolished as its got mould n damp throughout the complete building i had to take a trip to hospital to be checked out cos of difficulties breathing due to the damp and mould.

Friends_and_family Family

2/10

Poor

17 Sep 2025

Ana

The conditions I encountered were extremely disappointing and far below the expected standards of cleanliness and hospitality.

Business Family_with_children

2/10

Poor

17 Sep 2025

darren

Very dirty room shower stoped working on second day exposed wiring in bathroom light switch broken hotel is very run down and damp everywhere

Business Self

6/10

Pleasant

08 Sep 2025

Verified traveler

parking wasn't great. I nearly got blocked in because someone had parked badly and blocked the only exit. I managed to squeeze in between two cars

Self

2/10

Poor

05 Sep 2025

simon

“I checked in to this property and found the experience very difficult. A new receptionist was left alone to manage check-ins and was unsure how to respond when the fire alarm went off. Parking registration was confusing — despite staying one night, I had to register for two days to avoid a fine. The allocated room code did not work consistently, even after being reset. Corridors were full of building equipment and tools, which did not feel safe or welcoming. Because of these issues, I decided not to stay. This property needs better organisation and clearer guest support.”

2/10

Poor

05 Sep 2025

Matthew-Jon

The lady on reception was lovely — probably because she’s the only thing about this hotel worth smiling about. Unfortunately, everything else is a disaster. The moment you grab your key, the whole experience takes a nosedive.

The décor feels like Basil Fawlty lost a bet, had a few too many drinks, and then let someone with zero sense of taste finish the wallpapering. The plumbing is unreliable at best, and the beds… well, they’re less “comfortable furniture” and more “medieval torture device disguised as a mattress.” Sleeping on them felt like wrestling with a shopping trolley, and the bloodstains on the sheets? Let’s just say they add an unexpected “personal touch.”

The carpets probably haven’t seen a vacuum cleaner since the 1960s and are so grimy they seem to have their own ecosystem. I half expected David Attenborough to pop out from under the bed to narrate the wildlife thriving in the dust and grime.

Calling this place a “hotel” is generous. It’s not a getaway — it’s a cruel experiment in patience and tolerance. If the owners spent half as much time cleaning as they do cutting corners, it might barely scrape the level of “tolerable.”

Honestly, you’d be better off sleeping in a bus stop, a skip, or even a cow field. You’d be cleaner, more comfortable, and less likely to leave needing antibiotics.

2/10

Poor

04 Sep 2025

Michael

Uncomfortable stay

I only needed a bed for the night and had a late check in. The hotel looked very tired and in need of refurbishment. The room was tidy but not the cleanest. The bed was uncomfortable with the springs coming through the mattress. I did not use any facilities other than the bedroom so just checked out and left around 08:00. As I walked out of the main door there was a dead mouse and a pair of men’s underpants lying right in front of the door. Unlikely that I will use this hotel in future.

Self