Chessington Resort Hotels

United Kingdom , London
CHESSINGTON, Leatherhead Road
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100 reviews shown

10/10

Exceptional

15 Mar 2026

Natalie

Really enjoyed our stay. Excellent facilities and friendly, helpful staff.

Friends_and_family Family

10/10

Exceptional

28 Feb 2026

Keisha

Children loved it

Family_with_children

10/10

Exceptional

26 Feb 2026

Garry

Clean room, good breakfast and great staff!

10/10

Exceptional

24 Feb 2026

Lucy

Always really clean. Very friendly staff.

Business

6/10

Pleasant

21 Feb 2026

Eryl

Room was good, plenty of space with separate kids sleeping area. Mattress made noises everytime I turned over, and not comfortable.
By Booking through a third party, it was impossible to get a session in the pool. Kids were disapointed.

6/10

Pleasant

19 Feb 2026

Louise

The room was clean but very hot, couldn’t turn heating down. Swimming needs to be booked in advance but you can’t do that unless you book the hotel stay directly with chessington - therefore we couldn’t do the swimming as it was fully booked. I called them multiple times before the stay to ask to book but was told it can only be done on arrival for Expedia guests. Disappointed overall but it was better than a premier inn

10/10

Exceptional

18 Feb 2026

Emily

Everything was perfect, room spotless, staff were super friendly, couldn’t do enough. My two children loved their stay and can’t wait to go back.

2/10

Poor

17 Feb 2026

Meghan

Beds are extremely hard. We couldn’t use the slash pad which was one of the biggest reasons for booking that hotel. Sadly we won’t be going back.

Friends_and_family Family

10/10

Exceptional

12 Feb 2026

Lee

👍

6/10

Pleasant

11 Feb 2026

Richard M.

The splash pool was not in use and there was no indication as to why. Indoor pool was still quite cool.
Room was nice - the treasure hunt for the kids was a lot of fun with gifts.

It was also disappointing that only one restaurant was open and staff especially at reception/concierge had not informed us.

Friends_and_family Family

6/10

Pleasant

08 Feb 2026

paul

Very good staff and service. Room was tired and dated. Wifi was not fit for purpose

Business

2/10

Poor

08 Feb 2026

Barry

The first issue arose when I received an email from Hotels.com with links to pre reserve breakfast and our time slots for the swimming pool. The link for the pool did not work and so my partner called the hotel to ask if they could book a slot at the pool for us. We were told that as we had booked via Hotels.com the links would not work and the staff at the hotel could not pre reserve the Pool slots. We would have to do it when we arrived.
When we checked into the hotel and went to the pool the staff told us we could not reserve slots as the system was down and we had to just come back and hope there was space when we did otherwise would have to wait.
We came back about half an hour later and none of the staff mentioned anything about the pool. It was not until we got pool side that we saw the splash pool was closed, as was the jacuzzi, the sauna and the steam room. When I asked the young lad at poolside he told me it should be open by the end of the week. No use to us as we're were only there two nights....
In addition when we got out the pool and went for a shower, they were freezing cold!

When we checked out last year the staff told us we could still use the facilities and so we went swimming again after checking out. So, this year we planned to do the same as that day was my son's birthday and he was looking forward to going to the pool.
When I checked out the girl on reception never asked how our stay was and told us the pool was closed for the day. Sums up our stay...

Friends_and_family Family

6/10

Pleasant

08 Feb 2026

Diane

Room was fine.
Having stayed previously I noticed other problems. Dirty open public spaces, ie rubbish left about, noticed most in restaurant and swimming changing area.
My partner cut his thumb while in the pool and the staff had difficulty finding a first aid kit with a plaster!! Unsure of procedures on reporting an injury, should it be logged or not bother!! They didn’t bother in the end!!
Found drinks bought in the bar terrifically expensive almost daylight robbery!!
Staff were friendly and helpful. Would stay again just small things put a damper on it

Friends_and_family Family

10/10

Exceptional

01 Feb 2026

Alison

Hotel was amazing really catered for families

Friends_and_family Family

2/10

Poor

30 Jan 2026

Janine

Rude staff, didn’t care, terrible customer service. Had to change rooms and the room smelt like a sewer, debris all over the desk and orange gunk around plug hole! Refunded and drove home with my little one, the trip was an early birthday treat but what a huge disappointment. I would never book again ever.

8/10

Excellent

28 Jan 2026

Simon

Excellent rooms good food highly recommend

Business Self

10/10

Exceptional

18 Jan 2026

Sarah

Huge animal facing room. Well equipped and spotless. Great night away

Leisure

10/10

Exceptional

16 Jan 2026

amy

Great

10/10

Exceptional

14 Jan 2026

amy

Great parking, clean room.

4/10

Poor

04 Jan 2026

Caroline

The room was extremely warm even we had turned the heating off. The noise from upstairs was awful as children were running around until 11pm. The fridge also made noise all night which I then figured we could switch it off at the wall. I didn’t make a complaint as I didn’t want to upset the children. They were already shattered as they couldn’t sleep. This then impacted our day as we were left with grumpy children. We had to save up for this experience with the children as we don’t have a lot of spare money and it’s very disappointing that it wasn’t as joyous as we hoped.

Friends_and_family Family

8/10

Excellent

02 Jan 2026

Martin

Nice hotel. Clean spacious room. Oriented towards families, not business stays.

Business

10/10

Exceptional

01 Jan 2026

MR NEIL B

Room was as expected from last time we stayed.
The only thing was we were there for 2nts but cleaning was done next morning it would have been better just to leave cleaning till check out morning

Partner

8/10

Excellent

30 Dec 2025

Charlie

Breakfast good parking good felt the hotel room could.of benifited with a microwave with kids around warming uo baby food or.bottles you need to come prepared here all of the automatic doors are turned off which makes it a big pain using strollers if your on your own with a child like i was entrainment was great onthe plus side

Leisure Family_with_children

10/10

Exceptional

21 Dec 2025

Mr Ashley

Better than expected

Business

10/10

Exceptional

18 Dec 2025

Esther

Clean rooms. Super near the adventure park. rooms were abit dim but spacious and comfortable.

Friends_and_family Family

8/10

Excellent

17 Dec 2025

akmeemana

Stayed with family for 2 nights. Rooms are great with matching photos on web site. Kids really enjoyed santa grotto and rides .. dine in prices are bit expensive comparatively but not unusual compare to other UK theme parks.

Friends_and_family Family

8/10

Excellent

09 Dec 2025

David

Yes room was clean and well supplied

10/10

Exceptional

05 Dec 2025

Ben

Spacious

10/10

Exceptional

02 Dec 2025

Emma

There was a plenty of free parking close to the hotel. The hotel could do with some repairs and general tidy up, the overnight price was reasonable so not expecting perfection. Dining options are limited unless you book, we had quite a distance to travel so didn’t want to book and miss the slot. Breakfast service has a good choice but again it’s advisable to book, not quite sure how they cope in the summer months.

Leisure Family

6/10

Pleasant

02 Dec 2025

Sandra

Rip on chair Decor looks tired

Self

10/10

Exceptional

23 Nov 2025

Christine

Booked Chessington Resort Hotel as we wanted an overnight stay with grandchildren. We found the staff helpful and friendly, the room quirky and well laid out (it was tiger themed), the pool area clean, and lots of choices for the buffet breakfast. Ideal - thank you!

Leisure Family

10/10

Exceptional

22 Nov 2025

Shaishav Shashikant

Nice and spacious rooms
Very clean
Good breakfast

Partner

8/10

Excellent

18 Nov 2025

Richard

Large car park, easy access, pleasant staff, large comfortable rooms and great Safari view

Business

8/10

Excellent

17 Nov 2025

Chris

A very clean and well presented property, excellent themeing and location to the park. Breakfast was excellent as were staff. The room was the let down, the bed was very hard and felt like the mattress was very old and worn. The pillows and duvet weren't much better. The bathroom was well worn and needs a refresh, shower was leaking, lots of rust and cracks and signs of wear.

Overall it was a mix of a high end hotel with Travelodge furnishings in the rooms. Only paid 70 with breakfast and animal view so I felt good value but I would not pay more that 90 a night.

ALSO the animals don't roam in the winter so the view is not worth it.

Leisure Partner

10/10

Exceptional

13 Nov 2025

Toni

Staff really friendly

Leisure Partner

8/10

Excellent

01 Nov 2025

David

Nice hotel, stayed as a single traveller experience was ok.some of the staff seemed pre occupied & quite rude but hotel room balanced this out & would stay again but only for 1 night.

Leisure Self

8/10

Excellent

01 Nov 2025

Scott

Parking was great I parked right outside the hotel. The park was very confusing quite a few attractions closed or animals like the tigers moved on to a zoo and we wasn’t told of this luckily a passing member of staff notified me after waiting some time. Very expensive for food and drinks costing me £40 for two hot dogs and a refill drink that didn’t allow me to refill?? Food was cold and not very nice . Staff were very rude slow service and just didn’t want to be there almost throwing the food snacks etc across the counter at customers whilst spraying cleaner fluid at each other joking around with not one thought for anyone else. Stage entertainment was first class and very entertaining my daughter loved it. I was very disappointed with the park . The hotel was nice my daughter enjoyed the treasure hunt and the evening entertainment . The staff on reception was not very helpful and again seemed as though they didn’t want to be there but all other staff at the hotel especially the pool and restaurant staff were very nice . I would visit again but I would take my own food and drinks , plan my way around the park better.

Friends_and_family Family

8/10

Excellent

29 Oct 2025

Jenna

Lovely big room, fantastic breakfast and restaurant area with great views. Very convenient. However communication by staff could be improved to help guests get the best out of our stay. E.g, no one let us know about the early park access, that the splash pool was closed, about car parking etc.

Friends_and_family Family

4/10

Poor

27 Oct 2025

Krishnananda

The hotel/room is not worth the amount paid. They were understaffed. Check-in and luggage collection was a time taking process.

There was no telephone in the room to talk to reception. They had mentioned about a smart TV in the room, but even the remote control was not working. The lighting in the room was inadequate.

The hotel and restaurant staffs were no friendly.

2/10

Poor

25 Oct 2025

sheila

Yes

2/10

Poor

25 Oct 2025

Stephen

Parking was easy. room was ok, but the food and drinks were really overpriced and certainly didn't credit the prices. My dinner plate was 50% fries, the steak was around 10% of the plate.
Breakfast, although included and offered a reasonable amount of variation was not ready for the half six sitting time and the sausages were poor quality. Fried eggs still had not arrived by 6.50 when I had to leave. Coffee - had a film on it like it was reheated from the previous day. Definitely would not stay here again.

Business

8/10

Excellent

22 Oct 2025

Bernadette

Magical stay for allergy family using clubcard!

We stayed in the cheapest family room (double and bunk beds) as a family of 4, booking through Hotels.com and visited during the 1st week of our 2 week October Half Term.
Positives: magical experience for the children. Being able to have meals overlooking the zebras was amazing. Stuffed toys and freddos on the kids pillows when we arrived and staff in the restaurant at the Safari Hotel went above and beyond to make our children comfortable. Early ride time from 9am, we did 4 rides before the 10am opening. The children LOVED the small splash park and pool, it was the perfect way to unwind after a day at the park. Comfy beds and quieter than we were expecting. It also catered better than I was expecting for allergies. The dreaded folder of doom appeared at breakfast and in theTemple buffet restaurant but they had gluten free rolls at breakfast and our son's dairy allergy was especially easy to cater for. Including refillable ice-cream in the temple restaurant buffet (all plant based) and the chefs brought out fresh food instead of the buffet food.

Negatives: Food at the restaurants was a bit pricey (but no more so than other theme parks), the evening children's entertainment was really really poor. Lower your expectations! It was one member of staff thinking of games on their feet and they included dares
... For under 5s. Extra charge for the pool wasn't clear on here £3 each. Some rides weren't working and it wasn't communicated to hotel guests.

Friends_and_family Family

10/10

Exceptional

22 Oct 2025

Stephanie

The hotel was lovely, staff were great, pool was brilliant and there was entertainment I wasn’t expecting (mini disco). Downside is the price of food and drink, it’s crazy expensive!

Friends_and_family Family

8/10

Excellent

21 Oct 2025

Kyle

We stay here every year for business. Excellent hotel - fantastic breakfast.

Only reason it’s not fully 5/5 is when checking out I was told they were busy and to write down my name and details and my receipt would be emailed. 5 days later and I still haven’t received this. Also I am sure a bit of a gdpr issue that I was asked to write on paper that had the previous persons personal details on as well.

Business

6/10

Pleasant

19 Oct 2025

Amy

Check in was prolonged due to code and QR sent for check in not working, then another guest complaining at reception so manual check in was delayed. Room was adequate and beds comfortable but nothing special for the price. Evening activities for kids were ok when we found them but they were not well signed so almost missed them. Breakfast was ok, good fruit options, awful sausages. Leaving the carpark was chaos, can only assume some people didn't pick up a parking pass from reception so then got stuck waiting for help at the single exit barrier.

Leisure Family

10/10

Exceptional

14 Oct 2025

Mark

Amenities

Leisure Self

10/10

Exceptional

13 Oct 2025

Perfect stay. Will return

Friends_and_family Family

8/10

Excellent

13 Oct 2025

Paul

Just outside reception there was lots of rubbish all over the floor.
Limited timings available for breakfast

Leisure Family

8/10

Excellent

09 Oct 2025

Roger

Great for kids

It’s not every morning you get to wake up to Zebras and Giraffes outside the window.

Business

8/10

Excellent

04 Oct 2025

Polly

Spacious room, good breakfast options and convenient location for work. Chocolates on pillow was a bonus in the bunk beds! There was an event on which was a little loud, but overall a good nights sleep

Business Self

8/10

Excellent

02 Oct 2025

Amy

Definitely better in summer as you can see safari animals in the evening more. But still a great family hotel

Friends_and_family Family

10/10

Exceptional

02 Oct 2025

Nikki

We had a lovely stay, sadly we didn't have long enough but next time we will make sure we have plenty of time to enjoy the facilities available for longer.
on arrival there is plenty for kids, a big tv in reception with bean bags, plenty of arcades, animal theme throughout.
The food albeit expensive was very good, the breakfast included with the stay was excellent, so much choice and to watch the giraffes have their breakfast whilst we ate ours was truly magical!

Friends_and_family Family

8/10

Excellent

01 Oct 2025

Tom

Very friendly welcome and attentive staff.

Business

10/10

Exceptional

26 Sep 2025

Hannah

Amazing experience

Leisure Family

6/10

Pleasant

21 Sep 2025

Victoria

Hotel was nice but we stayed in an Aztec Monkey Wanyana view room, it could have been better for the price we paid. Just little touches like a big monkey bear in the room and animal biscuits for the kids would be nice. There was no entertainment on and we stayed a Saturday night, just a movie playing in reception. Wasn’t as special as the additional money we paid for a better room.

Friends_and_family Family

10/10

Exceptional

18 Sep 2025

Laura

This is a fun place to stay. I booked a safari-themed family room to sleep 5 even though it was just me staying. Room rate included parking, breakfast and use of the pool.

Room was a little tired but clean and perfectly fine for an overnight stay. There’s no overhead light in the bedroom area (just the corridor by the door) so it could be a challenge if you plan to read, etc. There’s a fridge in the room which can be a little noisy but I slept fine with my usual earplugs.

The bunk beds had complimentary Freddo frog chocolates so I enjoyed those.

The pool is a lovely bonus. It wasn’t busy when I stayed as it was a weekday during school term.

There’s a bar and two restaurants. The food options are mostly burgers, pizzas and ‘from the grill’ options. Not much for a vegetarian so I chose the two cocktails for £18 option and had packed snacks back in my room.

While this isn’t aimed at the single adult overnight stay, I’d definitely stay again. Nice people and a fun place to stay. It cost the same as a more standard B&B which wouldn’t have given me the chance to see giraffes and zebras at breakfast.

I met other single travellers who also felt this was a bargain midweek and much better than a standard hotel. Everyone was leaving happy in the morning.

Leisure Self

8/10

Excellent

09 Sep 2025

Rebecca

Nice night away with a good view. Just needs a bit

Check in staff and staff around the hotel were all helpful and friendly. Room was a good size with a great view, however it is in need of renovations. Dinner was nice but the service staff were slow and we witnessed multiple tables being served food before drinks, including ourselves.

Partner

6/10

Pleasant

04 Sep 2025

David

Needs a refurbishment

Needs a refurbishment

Business

8/10

Excellent

02 Sep 2025

Verified traveler

Fab hotel & for kids. Book swimming in advance!

We stayed in the Aztec Monkey Room and it was great for kids and adults alike. Enough space and great idea to have a small partition between kids bunk beds and adults bed too. Lovely touch that they give you a small quiz of counting things around your room walls, to unlock a safe (located in kids room) that holds something inside for kids to find (even if the alarm beeping when code entered incorrectly by smaller kids pressing, drives you a little crazy :-)). Sadly we only noticed this quiz too late to take advantage of finding out what’s inside!

Hotel is clean and well kept and located one min from the park entrance and actually within the park for the early access doors, which is a massive benefit to staying.
The restaurant food choice was good and catered to my gluten and dairy intolerances also :-).

Great view of lots of animals from this hotel and from our room which was on the end and the kids loved.

Only things that let the hotel down was that we requested a cot in the room before arriving, which was not present upon arrival. It had to be requested by us a further three times over a 4 hour period before it finally arrived and impacting little one’s nap time.
Secondly the splash pool looks incredible however has to be booked in advance, with little direction on how to do so before arriving and by the time we arrived, all slots were totally booked up leaving us unable to experience this at all. This was very disappointing for the kids.
Overall, great experience!

Friends_and_family Family

6/10

Pleasant

29 Aug 2025

Verified traveler

Not great, but ok rooms and the kids had fun

We booked a monkey room with views to see the animals. The room was clean and the wallpaper was fab. We had a partial view of Wanyama, and sadly didn’t see any animals. Though if we did, the photos wouldn’t have come out very well as the windows were pretty dirty.
The main bed had an uncomfortable creaky old mattress, and there was a noisy fridge that hummed on and off through the night.
Bathroom extractor fan doesn’t turn off so also noisy through the night.
No way to contact reception without walking a long way back to the Safari hotel…the monkey rooms are based in the Azteca hotel which doesn’t have its own reception.
TV didn’t initially work in the bunk bed room, but was fixed quickly by a lovely staff member.
Backs of remote were missing on both remotes.
No main light, couldn’t see a thing in our suitcase so had to use my phone’s torch.
Having a pool is a great asset but very annoyingly, the Savannah splash pool was closed for our time slot, as not enough staff.
Restaurant very basic but extortionate pricing. Most mains cost £20 but don’t fill you up.
Had dnd sign on the door but at 9.45am had a staff member knocking to ask when we plan on leaving. We were almost ready to go, for departure at 10am, so not sure why that happened.
All in all, not great, as the main reasons to stay over (animals and swimming pool) didn’t happen. £300 for the room plus £100 for day in the theme park is just not good value.

Friends_and_family Family

10/10

Exceptional

27 Aug 2025

Katie

Very nice and overlooked the reserve

Leisure

8/10

Excellent

25 Aug 2025

Sarah

Hotel is great for visiting the park and views of the animals. Zafari restaurant has great views of the animal park and the food is as expected. The junior entertainment was great for our 3 year old. Stayed in a Azetec room with separate bunk bed area. The room was a good size, clean and comfortable. The bed was too firm for me which made sleep uncomfortable, but thats just my preference.

Leisure Family_with_children

2/10

Poor

22 Aug 2025

Mario

The bed is probably the worse I sleep in my life, the rooms are old and used , bathroom is a disaster , broken toilet and no water pressure in the shower, handle is broken.

Leisure Family

6/10

Pleasant

19 Aug 2025

Syeda

The resort overall excellent lots of things do with the children even if you don’t go to the theme park . The problem is there is no halal food in both of the restaurants. The vegetarian option are not even vegetarian as they cook in the same pan . There should be halal food options.

Leisure Family_with_children

8/10

Excellent

16 Aug 2025

Phillip

The pool was busy and disappointing, rooms were not cleaned to a high standard. The theme and access to the park was great with early access saving some of the queue time. The price is set a little too high but was good enough.

Leisure Family_with_children

8/10

Excellent

15 Aug 2025

Claire

Chessington Hotel

The hotel is now looking tired. Our bed was very uncomfortable which did effect our sleep. The food in the Safari Grill resturant was nice but portions are small.
The plus side of staying at the hotel is that you get in the park an hour early although only limited rides are open.

Friends_and_family Family

10/10

Exceptional

15 Aug 2025

Kay

Comfortable beds we had family monkey room overlooking the safari park which was great fridge in room also a treasure hunt for kids lovely size room seperate tv for kids, being able to walk round the safari after park closed is great definitely recommend staying ;-)

Leisure

10/10

Exceptional

13 Aug 2025

Janet

Absolutely amazing staff members,nothing was too much to ask,they helped without hesitation,kids loved everything from the accommodation to the pool and the view from our room was amazing

Leisure

4/10

Poor

06 Aug 2025

Charlie

Food was all poor quality & expensive
Room was basic & smelt damp

8/10

Excellent

29 Jul 2025

Katie

near theme park.

Leisure Family

6/10

Pleasant

27 Jul 2025

Erica

Did not like the smell of sewage as soon as the room door was opened (342) very evident. Limited evening meal options and not a very good range of prices. Also the Buffet option in the Temple Restaurant does not cater for all, My vegetarian, gluten free mother only wanted chips but had to pay a staggering £17.75...just for chips. Ridiculous! Also on the Special Requests, for breakfast, I had asked for Gluten Free bread and not got any for the 2 days stay. Signage is not good either, couldnt easily find the Temple Restaurant. I dont think I will be staying here again. Not enough Disabled Parking right outside hotel. The hotel could also benefit from evening entertainment and snack shop.

Leisure Family

6/10

Pleasant

21 Jul 2025

Zowie

A tech room isn’t much to look at considering it was nearly &300 for the nugjt.

The view from as half blocked with the biggest tree

Still cute

The pool is small for the amount of grounds they have and you have to book we couldn’t get in the following day which was annoying.

I’m assuming the more expensive rooms would be better but I do think it doesn’t need to be that expensive for a room period .

Leisure Family

8/10

Excellent

21 Jul 2025

Marisa

Great stay

Room was spacious and clean. Dinner was lovely, albeit expensive. Nice treasure hunt to keep busy. Pool nice and warm but wasn't told there's now a £3pp charge to swim.

Friends_and_family Family

8/10

Excellent

21 Jul 2025

Alexander

Used as accommodation for visiting Wimbledon. Very convenient with the station less then 15 minutes walk and trains direct to Wimbledon in another 15. Clean, well-themed hotel for youngsters. Excellent view from room into part of the zoo. Nice pool and breakfast buffet.

Leisure Family

10/10

Exceptional

16 Jul 2025

Heidi

Lovely room and view

Business

8/10

Excellent

15 Jul 2025

Stacey

Our favourite out of lego land and thorpe park for our hotel stay

6/10

Pleasant

13 Jul 2025

Verified traveler

Great theming, chaotic communication ruined magic

We stayed 10–11 July 2025. The hotel is beautifully themed, and some staff were lovely—but poor communication and mismanagement really affected our experience.

I pre-arranged a children’s Safari Pack by phone and email, confirmed again at check-in, and paid—only for it not to appear. After being told twice it would be in the room, I had to return to reception and re-explain everything. The evening team acted like I imagined the whole thing. I had to show proof and pay again before the pack was finally delivered late in the day.

The pool was fully booked by the time we found out (no warning in the Hotels.com confirmation). One staff member blamed us, but another kindly let us in later. The Gruffalo ride was also down most of the day without updates, and the Pizza & Pasta restaurant in the park was closed to all but VIPs—no signage, just turned away at the door.

Some staff were outstanding, others dismissive. We expected better for the price.

8/10

Excellent

03 Jul 2025

Julie-ann

Ok visit to chessington.

We enjoyed our stay, but our room you could not see out of. There was stickers over the windows. It was disappointing we could not see the animals at all from our room. We could not move either as the hotel we were told was full. But we did not be relieve this as one of the restaurants did not open the whole time we were there. So everyone had to eat at the more expensive restaurant. The buffet restaurant never opened. we did enjoy breakfast as this was included in the price. It was nice you could walk around a little area after the park closed just for hotel guests. We also had a problem was paying for our meal s their machine was playing up so we ended up paying for it three times. We had to get this money back the following day. All very stressful. I also thought the park could have stayed open later than 5 pm.

Friends_and_family Family

10/10

Exceptional

02 Jul 2025

Amy

Amazing safari view

The staff were brilliant, the room was lovely and clean and the Safari view from the room was unbelievable. We had the best time and even extended our stay. In the evenings hotel guests have access to up close walking around the Safari animals which was amazing.

Friends_and_family Family

4/10

Poor

24 Jun 2025

Joseph

The hotel staff were nice but the room let the stay down.

Friends_and_family Family

10/10

Exceptional

20 Jun 2025

Chris

Great staff, great stay. The animals looked happy in the safari areas. Thank you!

Leisure Family_with_children

6/10

Pleasant

16 Jun 2025

Verified traveler

Lovely hotel, and handy if you are visiting the world of adventures, or local area.
Unfortunately, let down by the girl managing the check-in desk at check in, the lady managing the restaurant desk for breakfast and the fact that the staff don't care about issues raised about people shouting and banging about in the hallways at night

Business

10/10

Exceptional

14 Jun 2025

Kirsty

Thanks for being so accommodating and helpful. Love the room and view was great!

Leisure Friends

2/10

Poor

07 Jun 2025

Sam

Awful

2/10

Poor

31 May 2025

Faye

Poor rooms

On arrival hotels.com had not communicated my booking and the hotel were unaware of it. The staff were trying to help. They managed to sort me a room not for the same price wasn’t offered anything for the inconvenience, the room was pretty gross, the bathroom stank of urine, the chair had a rip in it, one single bed was so soft almost broken, just very basic and for the money you pay not good enough.

Friends_and_family Family

8/10

Excellent

19 May 2025

Connie

Perfect hotel for us would stay here again and the staff we were amazing! We had to leave our room just before 10pm as the people next door to us were so loud it was keeping us awake, however the staff were amazing and had it not been for others staying it would have been perfect.

Leisure

8/10

Excellent

14 May 2025

David

Nice hotel and a walk around the zoo included.

Business Self

8/10

Excellent

08 May 2025

James

Really lovely staff. Very helpful and went the extra mile. We did have to wait nearly an hour to check in but that was a tech glitch and not to be held against the staff! We would have liked longer time in pool and dining areas and take away food was tiny portions and horribly expensive.

Leisure Family_with_children

10/10

Exceptional

05 May 2025

valeria

amazing for kids and adults ! Só goood

Business_and_leisure

8/10

Excellent

29 Apr 2025

Alina

Fantastic family weekend stay

Overall, positive experience. The room in Azteca hotel was decent and clean. We had all we needed, including kettle with tea, coffe and hot chocolate. The kids loved the themed bunk-bed area. The double bed was very comfortable. The exclusive access to the part of the zoo with a play area in the evening after we arrived was a treat! This was the highlight of our stay, somethings other hotels can't beat. We had a difficulty with booking the restaurant, as this was a budy eeekend, and the restaurant in Azteca hotel was overpriced. We decided to eat out. We also were unable to book the splash pool on the day of arrival and the only available slot was at 9am the next day, 1 hour before our checkout, but we still made the most out of it. The splash pool didn't disappoint, and the kids had a lot of fun. The kids absolutely loved the hotel and didn't want to leave. This is definitely one of the best kids-friendly hotel we visited. What I was disappointed with was the lack of information from the reception staff on what is happening where. They gave us a sheet but appeared to be too busy or reluctant to explain things. For the first time commers this was a letdown, and I hope the management can address this, as we had to seek information from other members of staff. Despite this, i thoroughly recommend this hotel for families, and we are likely to be back.

Friends_and_family Family

8/10

Excellent

25 Mar 2025

This is a great hotel - it would be fab for family stays. But when the park is closed, its a good place to stay on business because the rooms are really comfortable and the food is nice.

Business

10/10

Exceptional

23 Mar 2025

Kyle

Underated

Leisure Family_with_children

10/10

Exceptional

20 Mar 2025

Tina

Wonderful Stay

Easy parking and friendly check in staff. Beautifully decorated, clean room that put a big smile on my face. Slept really well and woke to Zebras playing in sun. Very nice breakfast with a good choice.
Would love to bring my family next time. Thank you for a wonderful stay.

Business

2/10

Poor

14 Mar 2025

Lisa

Rubbish, unhelpful surly staff on reception

Business

6/10

Pleasant

12 Mar 2025

Anna

A disappointing return

Returned after a stay last year as the kids had been begging to go back.
On check in we had some minor request to see if we could be placed in a room close to where family was. This was possible but were told it would take 2 hours to address as the manager would have to do it and she was busy. Others were told similar wait times.
The same case in the restaurant where simple questions were deferred to supervisors to answer.
Some things in the hotel that the kids were looking forward to were broken - and on asking they had been out of service for sometime.
Kids were also super disappointed that the evening “Disco” was a Cocomelon baby dancing around in a characterless conference room.
Seemed generally that the hotel management were not on top of operations.

Friends_and_family Family

8/10

Excellent

06 Mar 2025

Salar

The rooms are dark and perhaps need modernisation

6/10

Pleasant

05 Mar 2025

Peter

Arrived to find that the restaurant and swimming pool were fully booked. Paid for a room with a view of the reserve no animals were out during our stay. The bit of the zoo we could see was hard to see the animals as the window was so dirty.

Friends_and_family Family

10/10

Exceptional

05 Mar 2025

Peter Jones Kempston

Excellent staff

Very friendly check in staff were brilliant

Business

2/10

Poor

03 Mar 2025

Nicola

Dreadful! No hot water in tap or shower. Hotel knew about it when I checked in and said nothing. Came to have a shower the next morning - no hot water

Business

6/10

Pleasant

02 Mar 2025

Amanda

Clueless staff and poor services.

On arrival the staff had no idea what they were doing. We booked 3 rooms at hotels.com and did book now pay later. They wanted to charge the 3 rooms (all the same) different rates and we had 8 or 9 different transactions coming in and out of the bank account. They then dissapeared and we had to go back to pay for one room. They also told us no information about the hotel or where anything was. The 3 rooms werent all on the same floor and all had different sized rooms although booking 3 of the same. The pool showers were ice cold so we had to walk through the hotel in our costumes to shower in the room which was luke warm. The bars didnt know how to pour a pint of beer and the service was painfully slow.

Friends_and_family Family