Name: Holiday Inn London - Sutton
Address: Gibson Road, Sutton, SM12RF, GB

10/10

Exceptional

23 Jul 2026

Moeenuddin

Place was good and restaurant was food was amazing.

8/10

Excellent

23 Jul 2026

Stephen

A nice holiday inn, plenty of parking, very friendly and helpful staff, especially on reception.

10/10

Exceptional

22 Jul 2026

Stephanie

The hotel staff were very helpful and nice. It is located within just a few minutes from public transportation.

10/10

Exceptional

21 Jul 2026

Claire

Stayed for 2 nights room with breakfast. The hotel is clean and the bar and restaurant areas modern and welcoming.
Breakfast was adequate.
The room/bathroom could probably do with a bit of an upgrade and a mini fridge would be helpful, however it did the job. The bed was very comfortable and air con was available.
What makes the place are the helpful and cheerful staff who can’t do enough for you.
We had an issue with the plug in our bath and a very helpful guy came up within minutes of reporting to sort it out.
Overall a great experience at this hotel.

Partner

10/10

Exceptional

20 Jul 2026

Matthew

Great stay. Nice and clean. Kids loved the pool. Decent breakfast too

Friends_and_family Family

6/10

Pleasant

19 Jul 2026

David

Staff lovely, excellent location, room nice but compact. The car parking (my fault for not double checking) was very expensive when assumed included based on advert and not reading fine print. The pool and health club was brilliant and team lovely. The restaurant was a letdown, poor service, long wait and not very good food but once again lovely staff.

Family_with_children

8/10

Excellent

07 Jul 2026

Christopher

Hotel quality has declined sharply over last few years. This was once a good value for money, now it is not.

Family

10/10

Exceptional

06 Jul 2026

Abed

Tidy and clean room.
We enjoyed the swimming pool

Family_with_children

10/10

Exceptional

26 Jun 2026

Michael

Helpful staff

2/10

Poor

18 Jun 2026

Felipe

The hotel itself is 10/10. The cleanliness was excellent, and the staff were absolutely amazing throughout our stay.

However, unfortunately the stay was disappointing for me overall. I was travelling to work in London on that night, and brought my family along so they could enjoy the pool while I was away, until we face the swimming pool policy. I have two children, and the hotel requires one adult supervisor per child in the pool area. As a result, my kids were unable to use the pool as planned, which was a huge disappointment after they had been looking forward to it all the way from Yorkshire.

I've stayed at many different hotels with swimming pools, and this is the first time I've encountered such a restrictive rule. While I understand the importance of safety, it would have been helpful to have this policy made clearer before booking so families can plan accordingly.

Overall, the hotel and staff were fantastic, but this policy significantly impacted our experience in a negative way due to the disappointment of the kids.

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Diane

We booked a wheelchair accessible room and we were not disappointed. Room was large, very comfortable bed, and the bathroom was extremely large and well fitted with hand rails, a low bath, and lots of emergency pull cords throughout. We were able to book a Blue Badge parking bay on the morning that we were due to arrive. The staff at breakfast were very helpful and attentive. We will definitely stay here again.

Partner

8/10

Excellent

08 Jun 2026

Steve

Friendly. relaxed hotel in a great location for my needs.

Partner

8/10

Excellent

02 Jun 2026

Varughese

Good very good Thanks Lord. Thanks Lord. Thanks Lord

8/10

Excellent

01 Jun 2026

Grace

Nice hotel staff lovely and pool and hot a welcome relief!

Friends_and_family Family

6/10

Pleasant

30 May 2026

Vamshi

The room and the staff were good and its 9n convenient location. However the breakfast and service during breakfast horrible. Not all items available and those which are available supposed to be hot are dry and cold. Some of them are not cooked well and left to cold and dry and sticky. I had a very good experience of breakfast at other Holiday Inns, but this place is worst, that I ever had.

Family_with_children

10/10

Exceptional

20 May 2026

Wong Yeung

Good price and location

Self

10/10

Exceptional

16 May 2026

JENNIFER

Best Holiday Inn stayed in

Family

8/10

Excellent

14 May 2026

William

Slept well here. One thing to look out for is parking is £15 for 24hrs (not included) but it is London!

Self

8/10

Excellent

13 May 2026

Joumana

I didn’t have breakfast there. Overall friendly atmosphere

8/10

Excellent

08 May 2026

Mariscelle

Not applicable

Friends_and_family Family

10/10

Exceptional

07 May 2026

EVA

A very tasty hot breakfast and goid variety

Family

10/10

Exceptional

18 Apr 2026

Jenny-Lynn

Easy walking to the train station! Amenities close by and friendly staff.

Family_with_children

10/10

Exceptional

12 Apr 2026

Julie

The ladies toilets were not of a good standard, no toilet tissue

Self

8/10

Excellent

22 Feb 2026

Robert

Good size room, comfortable beds with plenty of pillows.
nice to have 2 double beds.
Decent facilities.

Friends_and_family Family

8/10

Excellent

15 Feb 2026

Rishitha

clean room, staff were friendly and the facilities were good

Partner

10/10

Exceptional

09 Feb 2026

Robert

Great stay

10/10

Exceptional

09 Feb 2026

Karen

Amenities food and cleanliness if the room and hotel staff friendly

8/10

Excellent

07 Feb 2026

joyce

Room was okay very basic. What do you need for one night . Staff very accommodating amenities great overall stay good.

Friends_and_family Friends

10/10

Exceptional

02 Feb 2026

Kam

Room was clean and staff was polite. Breakfast was very good, with hot meal options. Leisure areas also very nice and used often. Thank you

Leisure Family

4/10

Poor

25 Jan 2026

Sharon

The rooms were very tired. The bathroom felt grotty

Friends_and_family Family

8/10

Excellent

09 Jan 2026

Mohammed

Reasonable.

Business

8/10

Excellent

23 Dec 2025

Elise

Spa facilities

Leisure Family_with_children

8/10

Excellent

20 Dec 2025

John

Clean rooms

Friends_and_family Family

10/10

Exceptional

15 Dec 2025

Sitora

Clean room

10/10

Exceptional

14 Dec 2025

Lucy

Very clean, every staff and cleaner was perfectly polite and welcoming, when we had an issue with other loud guests one of the receptionists Alice was very accommodating helping us and lovely

Friends_and_family Family

10/10

Exceptional

08 Dec 2025

Sabrina

I turned up two and a half early for check in and Craig did his upmost best to get me in straight away which I gravely appreciated, he was very professional and helpful. I then had a general question about parking and Denise was extremely helpful and even sighted me up as a member and to my surprise I was able to access the perks at that very moment, again she was professional and did everything to make my stay easy. My room was clean with a very good shower with all dove toiletries. Bhagwan was great and gave a two pm checkout. I used my 20% off voucher for food that Denise gave me and the food was amazing. I will defiantly stay again!

Leisure Partner

2/10

Poor

07 Dec 2025

laura

The shower flooded soaking my clothes. I had to leave in damp clothes all I was offered was. a drink at the bar and a shower in another room

8/10

Excellent

07 Dec 2025

Terry

Stay was good, breakfast was busy but good service. TV in room had no reception which was disappointing.

Partner

8/10

Excellent

06 Dec 2025

Mark

Ok. Maybe not amazing though. But staff were helpful and friendly.
Room was clean although bathroom is looking a little dated and could use an update.

Partner

10/10

Exceptional

05 Dec 2025

Lara

Our overall stay was wonderful! The staff at the reception desk were so helpful. The breakfast could have been better as the food wasn’t hot.

Leisure Family

2/10

Poor

04 Dec 2025

Ozzy

Room felt dated. Also there was a family's at 11pm and 4am with their children running up and down the corridor which woke us all up.

Friends_and_family Family

10/10

Exceptional

02 Dec 2025

Kirsten

Clean room, service with a smile at check in, great leisure facilities

6/10

Pleasant

28 Nov 2025

Wing Leung

Light is not bright. Free Wi-Fi is so weak for TV.

Partner

6/10

Pleasant

26 Nov 2025

stephen

Great location
Expensive car parking £15
Room was very cold
The phone in the room does not work so could not contact reception

Business

10/10

Exceptional

14 Nov 2025

Laura

Staff werer really accomodating due to my husband's disability and they changed our room to make it easier for us.

Partner

8/10

Excellent

13 Nov 2025

Richard

AC was very noisy but just switched it off

Partner

8/10

Excellent

04 Nov 2025

Grace

The room was good, the staff were good, room service and getting through to reception was at times difficult and the bed was hard. but apart from that it was good

Business Self

10/10

Exceptional

20 Oct 2025

Lucie

Room was clean only problem was no plug socket by bed wasn’t handy for my alarm. We managed
Staff were excellent and very polite. Big shout out to Robert who had the patience of a saint when it came to my mother.

Friends_and_family Family

8/10

Excellent

10 Oct 2025

Ian

Room more than adequatr

Friends_and_family Family

8/10

Excellent

06 Oct 2025

Faye

Clean room and comfy beds

Leisure Friends

10/10

Exceptional

04 Oct 2025

Julie

I stayed here in a suite the night before my wedding, it was nice spacious room and clean hotel. Breakfast was good and nothing to fault. I didn’t get to use the pool area so can’t comment on facilities but would stay again.

Leisure Family

2/10

Poor

30 Sep 2025

Paul

Dirty and disorganised. The bath was disgusting, the rooms are dated and worn out.
Worst of all was the service, never again.

Business

8/10

Excellent

08 Sep 2025

Farshad

Location was good, excellent breakfast.

Leisure Family

2/10

Poor

07 Sep 2025

R

Horrible and avoid it

Hotel is outdated, dirty and loud. Rooms don’t seem to have been updated since the 80s, furniture is damaged, stains all over the place and finishing of the rooms is very poor. Children running through the corridors and door with no soft close makes the whole night very loud. Avoid this hotel and stay at the nearby premier inn

Self

10/10

Exceptional

31 Aug 2025

Kathleen

Seeing my family in Croydon

Partner

8/10

Excellent

28 Aug 2025

Sian

The property is in a good location to access London and other attractions.
Good walking distance to the town high street for shopping and dining.
Staff were very welcoming and friendly at all times.
The rooms are a little dated in decor and paint work. But overall a comfy nights sleep in a good bed.

Leisure Family

8/10

Excellent

25 Aug 2025

SIU

Good location and many dinning places

Leisure Partner

8/10

Excellent

15 Aug 2025

Darrell

In was a nice hotel, shame the jacuzzi wasn't working and the car park was a bit pricey but it was a nice evening

8/10

Excellent

11 Aug 2025

sowndariya

I liked my stay. The bathtub in my room was a bit dirty so they gave me another room. However, the first room had a fridge and tissue box which was missing in the second one, but it didn't bother me. A Bath robe will be a nice inclusion. The pool could be better, the water was not very clear. The breakfast was decent. The staffs were kind and helpful. It's a good location near shopping places and bus stops.

Leisure Self

6/10

Pleasant

06 Aug 2025

Gemma

Room and Pool area were a bit dated and hot tub was out of action but staff very friendly and helpful.

Leisure Partner

10/10

Exceptional

01 Aug 2025

Nancy

Staff were great, we were able to store our luggage while we toured. Room was older, but very clean. Breakfast was available at a reasonable cost.

Leisure Family

10/10

Exceptional

31 Jul 2025

Maura

Great place to stay close to Paddington station

Leisure Family

10/10

Exceptional

27 Jul 2025

Osiris E

Close by shopping area with everything you need. If going to venture out take public transportation, it’s easy simple and faster than the taxi’s

Leisure Friends

8/10

Excellent

26 Jul 2025

Mozell

I liked everythig people were nice

Leisure Friends

10/10

Exceptional

24 Jul 2025

Nihirkumar

Excellent service easy check in check out perfect location

Leisure Family

4/10

Poor

22 Jul 2025

Carole

Property in a sketchy neighborhood. Public space ok. Rooms old old old. Huge need of update.

Leisure Family_with_children

10/10

Exceptional

20 Jul 2025

colin

The hotel provided a comfortable base for us to explore the area. It was within easy walking distance of public transport.

10/10

Exceptional

13 Jul 2025

Maureen

Great stay

Great stay. Very welcoming check in. Hotel staff were wonderful.

Friends_and_family Family

10/10

Exceptional

10 Jul 2025

Anitha

Excellent stay. Lovely rooms. Great breakfast. Friendly staff. Will stay here again.

Partner

10/10

Exceptional

09 Jul 2025

Colm

Pool facilities were tired.

Leisure

10/10

Exceptional

07 Jul 2025

Allan

It seemed run down

6/10

Pleasant

03 Jul 2025

Sara Louise

Review

Room okay, bathroom basic with shower head over bath. Window didn’t open for security. I know it’s London but for the price wasn’t very good value.

Friends_and_family Friends

10/10

Exceptional

25 Jun 2025

Ravi

Good

6/10

Pleasant

29 May 2025

Dee

Nice facilities but not providing all guests with slippers and robes to use for swimming and spa wouldn't take a lot of effort. The rooms were fine, nice and quiet and we enjoyed the large hi spec TV.

Breakfast was disappointing - only soya and almond milk available - no oat milk and limited hot vegetarian options.

Leisure Partner

10/10

Exceptional

25 May 2025

Janette

Lovely hotel with friendly welcomimg staff, Robert in the bar was lovely nothing too much trouble.

Business_and_leisure Partner

8/10

Excellent

24 May 2025

Donald ian george

Very convenient for shops and restaurants. Bus to Heathrow stops nearby.

Leisure Self

6/10

Pleasant

06 May 2025

Arthur

Rooms are a bit dated , had to put a complaint in about the pillows that stank … don’t think it was changed they just added two more … as one still stank so just left that one in the corner

Leisure Self

10/10

Exceptional

06 May 2025

Simon

The hotel was very nice all round.

Leisure Self

10/10

Exceptional

06 May 2025

Raquel

Love the hotel and area. Will be coming back!

Leisure Family_with_children

8/10

Excellent

05 May 2025

Melissa

Brilliant stay would come again :)

Leisure Family_with_children

10/10

Exceptional

03 May 2025

Isabella

Loved my stay

6/10

Pleasant

29 Apr 2025

Michael

The hotel is fine, although the suite I booked was a little dated.
I checked in late and was told that I needed to pay for the booking, dispute already paying Expedia. This was resolved in the morning.
There was some confusion regarding parking at the property. I selected the option in Expedia for 'parking breakfast for 2'. I was staying with a friend and we each had a car. When we tried to establish if the booking covered parking covered parking for both cars or just one, the member of staff checking us in became obviously frustrated with our questions. She stated that only 1 car would be covered (I expected that), but as we had provided both of our cars registration numbers, we needed to know which car was covered and which car needed to be paid for. We ended up walking away with no clear answer just to defuse the situation. I later spoke with the night manager who was able to answer my question and when checking out the staff were very good.

Business Friends

10/10

Exceptional

26 Apr 2025

G

We have an accessible room, which is very spacious, as is the bathroom, but the bed is very small, and really comfortable for just one person, not two.

Partner

8/10

Excellent

25 Apr 2025

Edward

Lovely staff, quiet surroundings, centrally located in the town. Overall the hotel is well maintained and clean.

Friends_and_family Family

6/10

Pleasant

21 Apr 2025

shamil

Aged hotel. Desperately in need of upgrade.

Leisure Family

10/10

Exceptional

21 Apr 2025

Verified traveler

Lovely Hotel

Family one night stay

Friends_and_family Family

10/10

Exceptional

21 Apr 2025

Rovian

The room I book was very good with a dining table and kids room the best room ever. The breakfast was good kids eating free. Self service buffet. Amazing

Friends_and_family Family

10/10

Exceptional

20 Apr 2025

Hollie

Great

Leisure Partner

10/10

Exceptional

17 Apr 2025

Christopher

Excellent

Friends_and_family Family

10/10

Exceptional

15 Apr 2025

Jason

Excellent

Great experience all the location, staff & rooms were excellent

Business

10/10

Exceptional

09 Apr 2025

Courtney

Everything and staff friendly

Leisure Friends

10/10

Exceptional

09 Apr 2025

Courtney

My favourite hotel in Sutton

Leisure Friends

8/10

Excellent

01 Apr 2025

Megan

A nice local getaway in London area

This is a comfortable hotel in suburban London if you are looking to step away from the hustle and inmerse in the local area or are visiting Sutton and neighbouring boroughs. Room was fairly dusty and furnishings were showing some wear and tear. Beds were very comfortable and hotel amenities including breakfast were great.

Friends_and_family Family

10/10

Exceptional

29 Mar 2025

TEMITOPE

Exceptionally excellent for holiday.
We had a large group booking. Our stay was very comfortable, pleasant and enjoyable. All the staff especially the Receptionists, those managing the gym/ welness facilties and the breakfast team especially Rohit Bhise, the Head Chef, did exceptionally excellently well. We are excited about coming back soon!

Business_and_leisure Friends

8/10

Excellent

25 Mar 2025

Hema

Value for money. However, far away from London city, may not be suitable for tourists who wish to maximise their time in London city with night tours, theatres etc

Leisure Family

10/10

Exceptional

20 Mar 2025

Mary

Would stay again

Everything was very good except for the pillows,I found them very uncomfortable .

Partner

8/10

Excellent

13 Mar 2025

Lisa

Very nice. Gave me early check in breakfast good value at £12. Rooms need an upgrade tough everything a bit tired now.

Self

10/10

Exceptional

28 Feb 2025

Carlos

it was okay

Leisure Family

6/10

Pleasant

27 Feb 2025

Julie

NOT SAFE

Security very bad. I was given a card to get back into the room, because I had left something behind after checking out. The next guests were already in there when I let myself in. We were all appalled. Just glad they were dressed. Imagine a bloke walking in on a lone woman.

Self

4/10

Poor

26 Feb 2025

Gareth

Meeting room area between reception and swimming pool was very dirty looked like they hadn’t cleaned up for a couple of days.

Room was noisy, double glazing did not cut out the sound from the street

Business Self