Name: Grand Sapphire Hotel
Address: 45 Imperial Way, Croydon, CR0 4RR, GB

6/10

Pleasant

23 Jul 2026

Adem

Awful breakfast

10/10

Exceptional

22 Jul 2026

Linda

I’ve stayed here twice now and feel treated with such respect. Thank you to Sylvia on reception and the others in the team that made my stay so restful.

6/10

Pleasant

05 Jul 2026

Jeffrey

The room was adequate for the purpose. Shower needs more of a clean, limescale around shower head, and evident in runners. Bed was a little soft for my liking.
Breakfast was limited, banquet area looked opulent, hut net curtains were dirty as they were too long and dragging on the floor. Overall, as a teasonable priced place to stay it ticked the boxes, just the image it portrays it grandeur, which is fails to actually achieve.

Self

10/10

Exceptional

04 Jul 2026

Margaret

It was a quiet room with great air-conditioning. The hotel had loads of parking. Everyone went up and above to help you .

8/10

Excellent

27 Jun 2026

Doris

Though the location is less convenient than the hotels in town center of Croydon, the connection with Bus is also fine with 5 to 10 mins walk. The Colonnades offer good choice of catering from fast food Macdonald to grilled chicken Nando.

Breakfast is good with basic variety of eggs, beans, hashbrowns, sausages, fruit and flakes considering the relatively low room price.

Self

10/10

Exceptional

21 Jun 2026

Antonio

Excellent hotel very clean, staff very friendly & helpful! Good location

Family

10/10

Exceptional

15 Jun 2026

Linda

I couldn’t stay for breakfast; I am sorry about this. I found an extremely professional and helpful team; room was spotless and front of house staff all very helpful and respectful. I was extremely comfortable in my room. Staff were very extremely accommodating about care of my bike and I particularly appreciate that. Thank you.

Self

10/10

Exceptional

11 Jun 2026

Endurance

Very nice and affordable

Self

8/10

Excellent

01 Jun 2026

Rex

Rooms was clean , Breakfast was adequately prepared and fine. Will recommend as a good place to stay

Friends_and_family Friends

4/10

Poor

01 Jun 2026

Darryl

Not the best place to stay to be honest for me. Anyway there was a party on the day I arrived, the music was seriously loud,constantly deep thumping noise for about 6hrs. All wanted was to rest after a long journey, unable to relax because of it. Yes I know they advertise doing functions etc,but that was bad. Anyway, let's get to breakfast, or should I say the lack of it. I was basically in&out in under a minute because there was literally nothing there,few bits of bread for toast,couple eggs,beans ,&few hash browns. Very uninspiring. I didn't even bother,nor the next day either.,had breakfast in a cafe down the road &it was excellent.

Self

8/10

Excellent

30 May 2026

Devina

Good for price

Partner

10/10

Exceptional

28 May 2026

NILSON

The whole team was there ready to receive us at the hotel reception and whichever request we had they were ready to help! The breakfast each morning was lovely and the venue itself was wonderful! Very beautiful 🥰 definitely visiting again ✨

Family

10/10

Exceptional

18 May 2026

nebenzial

Great

10/10

Exceptional

18 May 2026

nebenzial

I love it here. Staff are amazing. I always feel welcome and looked after here!!

Self

8/10

Excellent

05 May 2026

Ruma

We had a wonderful experience, excellent parking facilities, staff members are helpful and attentive. Breakfast choices were okay.

Only one thing

2/10

Poor

30 Apr 2026

Jerry

The room window broken aircon broken door lock broken shaver socket hanging off wall live wires sink smashed and poor repairs shower mouldy fridge not cold mattress stings coming thru . Breakfast hot dog sausages toast cold eggs overdone basic pastries but great juice. Full of builders. Lift and corridors smell badly of smoking with cheap air fresheners to try and cover
NEVER EVER STAY HERE IF YOU SWW GOOD REVIEWS BEWARE OF THIER ORIGIN THE WORST HOTEL EVER AND WE COVER THE UK FOR WORK !!

Self

10/10

Exceptional

26 Apr 2026

Lisa

Very beautiful. Well maintained. And the staff is great.

Self

8/10

Excellent

26 Apr 2026

David

Breakfast was very good all freshly cooked,it was basic but everything you needed was there

Self

6/10

Pleasant

20 Apr 2026

Christopher

What I like:easy check in,free parking,coffee/tea facilities,

What I don’t like: electrical issue,basic breakfast.

Family

4/10

Poor

19 Apr 2026

Roscoe

The shower water takes to long to drain so you step in the water while you shower

6/10

Pleasant

29 Mar 2026

Stephen

You get what you pay for!
The bedroom has seen better days and not in good condition. Sink was full of cracks which have been there a long while looking at the colour of them. Same again with the shower tray.
Breakfast was very basic and the staff didn't seem or want to notice that both juice dispensers were empty and the food plates needed refreshing.
If I need to stay in the area again I won't be going back.

Partner

6/10

Pleasant

29 Mar 2026

Paul

Stunning venue, but no evening dining facility, only Room Service, however the Rooms do not lend themselves to this.

Partner

10/10

Exceptional

26 Mar 2026

Asheesh

Breakfast was great, convineint free parking

10/10

Exceptional

24 Mar 2026

Judy

Was great value for money and exceeded our expectations.

Partner

10/10

Exceptional

18 Mar 2026

Neil

Pleasant stay

Self

10/10

Exceptional

07 Mar 2026

Dave

Best hotel stay I've ever had. Nothing was out of place.

Self

6/10

Pleasant

05 Mar 2026

Kevin

No food in the evening and the bed was rock hard

Self

8/10

Excellent

19 Feb 2026

Kevin

On-site fairly secure Parking, Friendly Welcome at Reception, Clean Rooms, Hot Shower, Comfy Beds

Business

10/10

Exceptional

27 Jan 2026

Docia

Good

Business Self

10/10

Exceptional

25 Jan 2026

Debbie

Fast, friendly check in. Comfortable and clean room.

Friends_and_family Friends

10/10

Exceptional

24 Jan 2026

Edirisa

They are very good people for customer service

10/10

Exceptional

20 Jan 2026

N

Room was warm and cosy limited noise only problem was the breakfast I was very hungry but good was stone cold and not enough to choose from as I do not eat meat

Leisure Family

10/10

Exceptional

05 Jan 2026

Yifru

Good location and good service

4/10

Poor

15 Dec 2025

Richard

Never again

Business

10/10

Exceptional

14 Dec 2025

Edward oscar

Staff on duty at the breakfast section was superb He was top-notch

Business Family

2/10

Poor

11 Dec 2025

David

Bed was hard as a rock. After travelling and being up for more than 36 hours, we should have fallen straight to sleep. But after laying there for over an hour, and developing a severe pain in my hip, I went down to request another room but was told that they were Needless tovsay, but we left and got another hotel.

10/10

Exceptional

11 Dec 2025

James Seamus

Great value for money - staff very helpful - good breakfasts and evening meals

Leisure Self

10/10

Exceptional

28 Nov 2025

Muhammad

Stay was good through out.
Mr Khurram on reception welcomed with smile and was very friendly and helpful with check in process.
Breakfast has gone terrible this time, less choice and not impressive as it use to be few years ago, frequent traveler and often chose this hotel over others but very disappointed with the breakfast this time.

Friends_and_family Family

8/10

Excellent

27 Nov 2025

Tony

Good value

Business Self

6/10

Pleasant

23 Nov 2025

John

Good hotel, location in an industrial estate. ID check require to check in

Friends_and_family Family

10/10

Exceptional

21 Nov 2025

Astra

Amazing stay, amazing breakfast and amazing staff

8/10

Excellent

14 Nov 2025

Shirley

Unfortunately, we had a 'laid in' so missed breakfast. The bed was too comfortable.😊
Must mention that the window was quite dirty, the sink was cracked, shower head needs attention and better bins needed in the bedroom and bathroom.
Despite the above, I enjoyed my stay at the Grand Sapphire Hotel. Friendly staff and atmosphere, so would definitely stay again when in London.😊

Friends_and_family Friends

10/10

Exceptional

05 Nov 2025

eddie

Great staff

6/10

Pleasant

05 Nov 2025

Wai K

Staff nice

Business

8/10

Excellent

01 Nov 2025

Samuel E

Breakfast

6/10

Pleasant

31 Oct 2025

Anthony

Hotel floor a little dirty with stains and no upgrade offered.

2/10

Poor

25 Oct 2025

Shirin

I booked a family room indicating it was for a family of four after attending a wedding downstairs. I’d also given the ages of my children which were 17 and 13. We were given a room with a double bed and a single bed. I offered to pay for a spare bed or mattress or even a seperate room once I had seen the room but no mattress or spare bed were available. Three of us slept on a double bed and to be honest it was the worst nights sleep ever

Leisure Family

8/10

Excellent

24 Oct 2025

Bruce

All in all overall good/great

Business

10/10

Exceptional

04 Oct 2025

Gary

Great stay clean staff nice just right for us

Business

8/10

Excellent

02 Oct 2025

Umashankar

comfortable stay

Business Self

8/10

Excellent

29 Sep 2025

Patricia Hettie

Very good. Hotel was clean and good parking spaces

Leisure Partner

6/10

Pleasant

24 Sep 2025

Ramani

Clean room . Very good customer service

Leisure Self

8/10

Excellent

17 Sep 2025

Karen

Great place to stay for a couple of days while I was in town. Clean room and friendly staff. Will certainly come back

8/10

Excellent

17 Sep 2025

Abiola

The experience was nice. The only complaint I have is that the pillows could be firmer or more. The bed was ok

Friends_and_family Friends

6/10

Pleasant

06 Sep 2025

Sharon

Reviews

The room was adequate, could have done with a bedside lamp, the tap was loose, the quilt was not adequate and no bath towel
Breakfast was basic, no attendant , and could have done with some low music

Self

4/10

Poor

05 Sep 2025

Irina

Unfortunately, on this ocassion, I can't give a good review.

113, the room I was given, looked the worst I've seen in this hotel.

The room was very small. In front of the bed there was the coffee table with just maybe 30 centimetres in between the table and the bed.

The carpet looked really rough, with some holes in it.

The door's frame looked chipped all over.

The bed was not properly dressed for the stay: no mattress protector on the mattress, no topper either considering you could feel all the springs just by touching the bed. Under the bed sheet you could see something that looked like a single mattress protector on a double sized bed. Bed sheets were very rough at touch, not to mention of the duvet that was way smaller than the size of the bed and very thin. The headboard looked very dirty.

Considering the stay was for just for a night, I did not make any noise about it, but overall I was dissapointed with the presentation of the room for this stay.

Business_and_leisure Partner

4/10

Poor

04 Sep 2025

Verified traveler

Disappointing

I needed a room at the last minute near my elderly father. I parked in the car park where I was told to go but was then told I’d need to come back later to move it (it was already bed time). The hotel looked clean and up market but sadly it was superficial. Whilst the bed was sumptuously comfortable, the desk was mdf and the drawer didn’t fit. The overhead shower didn’t work and the handheld one squirted everywhere. I couldn’t open the shower gel and the gentleman at the reception desk couldn’t either- and he tried v hard! The coffee maker was a kettle and instant coffee. There was literally no coffee machine/proper coffee anywhere. It was the same at breakfast- paper cups and sachets of instant. Every table cloth was dirty and dirty crockery on all but one of the unoccupied table. My baked beans were vaguely warm and when staff finally appeared and I said as much, he just said that the light ( on the warmer) was on and went away! There was the usual sign about towels and caring for the planet but water and toiletries were in plastic bottles and paper cups at breakfast. So great night’s sleep, disappointing shower and awful breakfast experience. Definitely not what the reviews said sadly. Although there was a sign up saying you could get a discount for a 5 star review so that might explain things. Definitely not worth the money.

Self

4/10

Poor

26 Aug 2025

Samina

I booked a night at the hotel as was attending a wedding and convenient to stay. The venue part for the wedding was stunning and was not an issue.

The hotel itself is outdated - my single room had no storage for clothes and none of the power point sockets were charging up my appliances.

My sister and cousins room had no locks on the doors. The beds were comfortable however.

The complimentary breakfast was complimentary for a reason - it was terrible
Sausages looked like out of a can and not what we expected, neither was the food warmed up. Then we saw one of the staff light the fire underneath it but the kids had already had toast by then. The waiter said the other waiter was supposed to have done it to warm up the food but that he’s ‘lazy’

Won’t be recommending or returning to this hotel who even had the audacity to ask us to write them a good review !

Leisure Family_with_children

4/10

Poor

26 Aug 2025

Lorraine

I checked in without any issues, although I thought it strange that photographic ID was requested and photocopied. Git tobthe room and initially we thought this is lovely. However, the tap in the bathroom was very stiff to turn on, with a firm hand it came on splashing whatever on me and was very noisy. The overhead mirror light did not work, no place to put toiletries.

The bed was rock hard and the duvet cover had stains on it (changed by housekeeping the next day), i was in pain the morning having had a poor nights sleep, not only because of the bed but there needs to be some investment to prevent noise pollution from the busy road. There was also some internal noise, couldn't identify what this noise was.

Breakfast was lacking, the beans and artificial sausages have a lot to be desired. Breakfast was limited. I was surprised that there was no hot drinks machine with a decent variety of hot beverages. Sachets of coffee and tea.

On the day of checking out at 2 minutes to 11, I received a call from reception telling me that I need to check out at 11. I responded that I was aware, and was very annoyed, considering the nature of hotels should hospitality.

When i got to reception I asked the guy at reception if it’s usual practice to call guests telling them to check out at 11. He claimed that someone was looking for their room and they thought that the room that I was in was there's. This I found to be highly improbable as check in as at 3pm.

Hotel not recommend.

Leisure Family

6/10

Pleasant

19 Aug 2025

Zeby

Over all good

8/10

Excellent

13 Aug 2025

Paul

Hot dogs for breakfast

Business

6/10

Pleasant

04 Aug 2025

Temidayo

The Grand Sapphire Hotel is a lovely place to stay if you are in the Croydon area. The room was pretty standard no bells and whistles, my room was well kept, had aircon and was fairly clean. I would have liked if there was a fridge, a remote for the aircon and a deep clean of the bathroom as there was some mould forming on the surfaces and on the shower head. The mattress in my room was not the best, was thin and I could feel the springs but otherwise I slept well. Unfortunately the windows and walls were not noise proof as I could hear the slamming of doors, cars driving past and other guests walking up and down the hallway which wasn’t pleasant but I got used to. I appreciated the complementary breakfast. In regards to the parking, there is an onsite car park however, it seems that those who were attending events at the venue were given preferential treatment and each time I would try to park I was met with a rude man shouting at me. luckily the other security guard allowed me to park in a free space. I think more information needs to be provided on the parking as I had read that there is parking and can’t image where I would have had to park if the nice security guard didn’t help me. The staff here were genuinely nice with a few who didn’t really make an effort to smile or say hello to me and the Asian security guard who would shout at me every-time I would try to park my car. Overall, it was an okay stay, I would consider coming again for a night or two thank you!

Business_and_leisure Self

10/10

Exceptional

25 Jul 2025

Vasuki

Beautiful clean boutique hotel

Leisure Family

10/10

Exceptional

23 Jul 2025

Richard

Excellent Hotel

I have stayed here many times and have never been disappointed.

Business

8/10

Excellent

22 Jul 2025

DONALD

Good

Partner

2/10

Poor

21 Jul 2025

Mohammed

We didn't stay in the room ,because we booked a twin room and was given a double room because of there mix up at reservations team.I will be asking for a full refund as we did not stay in the room.

Friends_and_family Friends

6/10

Pleasant

20 Jul 2025

ANIL

Great for Parties!

Venue Ideal for holding Weddings, Parties etc
Just about a 3* hotel as no bar or restaurant and breakfast is minimal with a kettle to make your own coffee.
I cannot fault the staff who were friendly and helpful.

Partner

10/10

Exceptional

19 Jul 2025

Paula

Awesome thanks

I loved the Hotel. Very comfortable 😌 awesome

Partner

10/10

Exceptional

24 Jun 2025

Sylvia

A stunning hotel inside. My room was also lovely and so clean and comfortable. The food was excellent and the staff very friendly and helpful.

8/10

Excellent

20 Jun 2025

Iain

We were attending a pre wedding celebration in the impressive ballroom at the Grand Sapphire

Partner

6/10

Pleasant

19 Jun 2025

Warren

Everything was good apart from the noise outside that started at 1.30 am till about 3.30am unloading and loading of trucks

Business

2/10

Poor

17 Jun 2025

Helen

Our stay was terrible. On our first night we could not sleep due to extremely uncomfortable pillows that could not be even classed as pillows. The air conditioning unit is also very load and makes the bathroom walls vibrate. Also the noise from the very busy industrial estate the hotel is based in. On the 2nd night we were kept awake until nearly 3am with a very load Television in the next room because the walls are paper thin. Overall not a very nice experience.

Friends_and_family Family

6/10

Pleasant

15 Jun 2025

OLUWATOYIN

My room was next to a dumpster company, they made a lot of noise early in the morning.I could not sleep well after a long trip.
Room 221 should not be rental out on Nobody…. Not even a dog! The noise is too much, especially early in the morning.

Leisure Self

10/10

Exceptional

07 Jun 2025

robin

Great hospitality and very friendly

Friends_and_family Family

2/10

Poor

31 May 2025

Amir

Don’t stay here, I know you get what you pay for but this place is a dump…

The location is acceptable provided you are aware that this is an industrial area but one would think that they would have the drive to ensure that the guests would have a pleasant experience but this is miles away from that !!!

- Service levels are very poor, room not cleaned and then asked to take towels our selves and wait till the morning as the cleaners have gone home.
- AC does not work in most rooms, had 2 rooms and changed rooms but AC did not work even in the new room.
- Parking at the hotel a major issue, advertising for parking being available but none is there as too many events are going on at the location.

Leisure Family_with_children

10/10

Exceptional

31 May 2025

Luke

Staff were all warm and welcoming, and the room was nice. The aircon in the room worked very well as did the shower in the bathroom, but the only downsides were the uncomfortable pillows and the lack of soundproofing in the rooms.

Friends_and_family Friends

10/10

Exceptional

25 May 2025

DOROTHY

I stay here when required and when I am in the Croydon area.

They also fantastic event halls in various sizes to meet your need. Just fabulous.

Business_and_leisure Self

10/10

Exceptional

18 May 2025

Pratibha

beautiful hotel inside

Saw the hotel was in an industrial estate and my heart sank. However, everything changed once we'd entered it. Very polite staff, excellent service, very clean rooms and beautiful breakfast room.

Friends_and_family Family

10/10

Exceptional

17 May 2025

bositen

Relax

I have a very good experience with services from receptionist professional,one down side is that they should improve on the breakfast

Partner

10/10

Exceptional

02 May 2025

Mohamed

Excellent

Like amazing hotel and superb service with a smile. Great value for money.

Business

6/10

Pleasant

30 Apr 2025

Verified traveler

Underwhelmed

Rooms are very dated. Needs to be refurbished. I overheard another guest complaining about a staff member entering his room whilst he was in the room with his wife! Didn’t feel safe after that as the lock in my room was broken. Chose this hotel for convenience as I was attending a function at the same location. I wouldn’t choose to stay there again.

Partner

8/10

Excellent

27 Apr 2025

Marion

Service and accommodation was good.

10/10

Exceptional

24 Apr 2025

Richard

Excellent

I always stay at the Sapphire when working in Croydon. Clean and tidy with very friendly staff.

Business

8/10

Excellent

22 Apr 2025

Berenice

Nice hotel with good decor. In-house caterer can provide indian room-service meals which are tasty. Convenient location if driving, or a 10-20 minute walk from restaurants and shops. Parking can be very tricky during events.

Leisure Friends

6/10

Pleasant

07 Apr 2025

Susan

Noisy neighbours or no soundproofing?!

When I checked in I was sent to a room which hadn't been made up, but this was quickly changed for me to a room on the next floor.
The people in the room opposite woke me up at midnight, coming in and out of the room, and talking in their room. I'm not sure if the wall and doors are incredibly thin but I could hear every word of their conversation, and I don't think they were talking particularly loudly. By 2.30 I resorted to listening to white noise on my phone to try to get to sleep, I had to be up at 5 am!
I spoke to reception the next day, and that night there was silence so all was good.

Self

2/10

Poor

03 Apr 2025

Verified traveler

I couldn’t recommend this location.

I had three rooms booked for four nights. I arranged to fly home early and my family only stayed for two nights. The floor carpets were ripped. Bins were left dismantled and cleaning products left on the floor. Room dishes (mugs/cups for the kettle) were unclean. One room had water. Two rooms didn’t have water. There was a hallway diffuser that was overwhelming.

Friends_and_family Family

6/10

Pleasant

31 Mar 2025

Dee

The hotel is clean throughout… room was large , felt fresh, bed was large and comfortable

Leisure Self

4/10

Poor

26 Mar 2025

Tracey

Very little options for breakfast. Room not very clean.

Leisure Family

10/10

Exceptional

22 Mar 2025

Jennifer

Very polite staff. Allowed us early check-in and extended car parking. 15 minute walk to the nearest train station into London.

10/10

Exceptional

21 Mar 2025

Ruth

Clean friendly staff nice food everything I needed

Business

10/10

Exceptional

16 Mar 2025

Verified traveler

Great Staff, and An Easy, Cozy Stay :)

The staff was very helpful and the room was cleaned well, the buffet offered for the mronings was pleasant. It was easy to navigate in the hotel and the staff were very helpful with whatever we needed. Would recommend!

Friends_and_family Family

8/10

Excellent

13 Mar 2025

Colin

Tea/coffee fine; no sweetener as a diabetic that is a problem

Leisure Self

10/10

Exceptional

11 Mar 2025

Richard

Excellent

I have stayed on many occasions and have never been let down. Definitely recommend.

Business

8/10

Excellent

08 Mar 2025

Baneeta

Lovely room. Clean. Lovely bathroom.
No lock on the door. You need a key card to get in but you can’t lock it from the inside.

Staff are pleasant but not welcoming.
Main desk wasn’t always manned. Short answers not very receptive for reception

Partner

10/10

Exceptional

06 Mar 2025

Andrew

Excellent value Hotel

Convenient location and good amenities close by, great WiFi very comfy bed.

Business

10/10

Exceptional

06 Mar 2025

Marc

Hotel stay

Good overnight stay, gave me the rest I needed

Self

10/10

Exceptional

27 Feb 2025

Melvina

Luxurious stay. Refreshing Cleaniless. Delivers.

Business Family

6/10

Pleasant

23 Feb 2025

Neill

We were attending a wedding in the attached centre, so booked in the hotel. Check in was ok, but the room was small, with virtually no storage. The window was broken and let in sound and a draught. There was a full cup of stale coffee on the windowsill when we drew back the curtains to expose the view of a flat roof and the air conditioning units for the hotel. On Saturday night, despite notices all around the hotel saying quiet time was from 2200-0700, we were kept awake by extremely loud music from the event centre until 23.20. The hotel is located on what seems to be an industrial estate.

Leisure Partner

6/10

Pleasant

21 Feb 2025

eddie

Heating wasn't working in my room and drain blocked in shower

8/10

Excellent

21 Feb 2025

Sibukeli

Lovely welcoming spacious banqueting venue that you can dance without stepping on someone’s toes

Leisure Friends