Orchid Epsom Sure Hotel Collection by Best Western

6/10

Pleasant

09 Mar 2026

Kathryn

Ground floor carpet to room was filthy. Carpet in room looked stained. Bathroom shabby. Only one bedside table with edging coming off. Kettle still had water in it from before (but, was fill-sized). Sheets clean, mattress protector used, but didn't dare use a black light on mattress. Bed was well worn but comfy enough.

EASY QUICK WINS FOR IMPROVEMENT (1) steam clean or wash carpet (2) create a snag list for minor repairs and get a handyman/woman in for a couple of days (3) Put a mattress topper on to improve mattress (cost effective upgrade instead of replacing mattress).

Lots of potential, as good-sized car park and handy location. It just all felt a bit shabby.

Self

10/10

Exceptional

04 Feb 2026

Laura

Staff member Hava, who was on reception when my daughter and I arrived was very warm and welcoming and made a lasting impression on my daughter. We only stayed one night but the room was clean and had everything we needed. Nothing was too much trouble for Hava and the gentleman on reception in the morning who brought us complimentary hot sandwiches at breakfast.
This is a fantastic budget hotel made extra special by the staff.

Leisure Family

10/10

Exceptional

19 Jan 2026

Kev

Good staff, parking etc. value for money

Business

6/10

Pleasant

05 Jan 2026

Simon

While comfortable, overall the place has a very institutional feel and is a little worn. Bath enamel peeling and mould in bathroom. Staff friendly and helpful. Good for a night and handy for the pi next door.

6/10

Pleasant

13 Dec 2025

Gill

Adequate for purpose- a bed for the night.
Evening reception staff was so quietly spoken it was difficult to understand her. Had to ask her to repeat information twice more clearly and loudly.
The flooring in the bathroom was very ‘spongy’ indicating there may be deteriation of structure underneath the floor.
There were some areas in the bedroom which were dusty/dirty, including teaspoons which obviously hadn’t been washed.
A shower would have been preferable to a bath.
There was no toilet paper in the bathroom, and when given a new roll at reception it was impossible to install it into the paper holder in the bathroom.

Partner

6/10

Pleasant

01 Dec 2025

Alan

Location and price good for the area

Business

8/10

Excellent

24 Nov 2025

Clare

Nice big room, friendly staff breakfast disappointing bap in a bag.

Partner

8/10

Excellent

15 Nov 2025

Helen

Nice clean room and a VERY comfy bed

Friends_and_family Family

10/10

Exceptional

05 Nov 2025

James

Clean room. Nice and quiet. Very helpful and friendly reception staff. The property is an ex-Premier Inn by looks of it. A little dated and the repair work in room 12 on the bathroom tiles are a bit messy/shabby. But overall a comfortable and pleasant stay. Would recommend and stay again.

8/10

Excellent

05 Nov 2025

Ayesha

Bathroom was really outdated, like drain croded and it’s really easy to hear the next door hence I felt anxious during my stay.

10/10

Exceptional

02 Nov 2025

Grygorii

Lovely stay overall — the staff were incredibly welcoming and helpful. The hotel itself shows its age a bit, but the warm atmosphere more than made up for it

Friends_and_family Family

10/10

Exceptional

02 Nov 2025

Arpankumar

Clean and massive room. 24 hrs reception is good. Probably no break is bit let down. They do provide a takeaway breakfast.

6/10

Pleasant

26 Oct 2025

Roger

Packaged breakfast poor and expensive. Basic accommodation. OK if you just need a bed for the night.

Business Self

2/10

Poor

25 Oct 2025

Jacqueline

the only positives were the staff were always polite, if not effective, and it was quiet. These aside the facilities were not only awful, cramped, tired and bathroom not clean, but the kettle provided was unsafe. This was certainly not the standard of room I thought I had booked on the website

Business Self

6/10

Pleasant

26 Sep 2025

James

Exactly what you would expect from a budget hotel. Comfortable enough, not dirty but not immaculate, not uncomfortable but not luxury. If you’re looking for a place to get your head down for a couple of nights, it’s fine. Don’t bring your wife here for a special occasion. The pub next door is decent, with reasonably priced food and drink.

Business

10/10

Exceptional

22 Sep 2025

Daniel

The receptionist was amazing absolutely lovely lady no hassle check in greated with a big smile hotel was clean smelt fresh no issues at all 10/10 would recommend staying here.

Friends_and_family Family

2/10

Poor

12 Sep 2025

Julie

Never stay here, the worst hotel I’ve ever stayed. Dreadful condition, floors and carpets filthy, bathtub scratched and with black ingrained dirt, towels thin and old, as a single female didn’t feel safe, tv only had sound and breakfast went straight in the bin it was so disgusting. The place needs gutting, new furniture and beds, more of a doss house with 3 beds in my room alone! Car ark strewn with rubbish. Absolutely not worth the money. The only positive note was the receptionist who was lovely.

Business Self

10/10

Exceptional

23 Aug 2025

Javier

Lovely place! Super good price for quality

8/10

Excellent

01 Aug 2025

Matthew

Comfortable enough

Quick check in
Comfy bed
Bathroom dated, TV small

Business

6/10

Pleasant

26 Jul 2025

Verified traveler

I think it was ok for the price .. could do with a refurb as it’s a bit tired and the bathroom floor was a little spongy

Business

8/10

Excellent

07 Jul 2025

Barbara

Great hotel would have loved a cooked breakfast before we set off on our journey home

Leisure Partner

8/10

Excellent

06 Jul 2025

Ros

Good value

The staff were warm, friendly and accommodating. The room was clean and very comfortable. The bath could do with re-lining but the shower was perfectly fine.

Self

8/10

Excellent

02 Jul 2025

Rhodri

Good option for Wimbledon (Tolworth station parking £4.60ish for the day and only around 17mins to Wimbledon Station and the shuttle buses). Also only about 12 mins drive to Epsom which is a nice market town. Quiet despite being close to main road. Lovely staff.

Leisure Family

8/10

Excellent

21 Jun 2025

Neil

The venue is located on a main thoroughfare and adjacent to a restaurant. The room was clean and the bathroom appeared to recently updated. There was plenty of room for up to four occupants, including a couch. The included breakfast was reasonable. Staff were quite accommodating.

Business_and_leisure Self

10/10

Exceptional

15 Jun 2025

Neil

really nice friendly staff, very clean and comfortable, good value for money and nice pub next door for food.

Partner

2/10

Poor

07 Jun 2025

Helen

Wouldn’t stay again

It was awful. Plug in the sink wouldn’t work and therefore had to leave the water in there.paid for breakfast and it was just a bag to go! No gluten free when messaged them to say gluten free please. Rooms were extremely basic!!!! Very little in way of room amenities like tea and coffee just again your basics.

Partner

8/10

Excellent

05 Jun 2025

Richard

Perfectly for the location

Self

6/10

Pleasant

01 Jun 2025

Derek

Staff good but room needed update taps very difficult to turn off plug did not work correctly, shower gel bottle did not work. Moved the furniture to watch tv lots of dirt underneath and noise from the store room next to our room.

Partner

8/10

Excellent

26 May 2025

john

Friendly helpful staff, comfortable beds,very clean excellent shower. Good parking on site. Easy location will use again.

Leisure Partner

8/10

Excellent

17 May 2025

Keith

Ok for work but i believe it’s an old premier inn that hasn’t had any renovations free parking was definitely a bonus

Business Self

8/10

Excellent

05 May 2025

Susan

Amazing customer service!

Very dated hotel, could do with refurbishing, although the new shower was fabulous!!
Excellent customer service experience! Nothing was too much trouble.

Partner

10/10

Exceptional

23 Apr 2025

Karen

Room was clean and comfortable ,very quiet and the location was good .,
Also the staff were very friendly and very helpful,especially Ali and Daisha .

Leisure Partner

4/10

Poor

20 Apr 2025

Andrew

You get what you pay for

Leisure Partner

8/10

Excellent

12 Apr 2025

Cherie

Accessibility: two blue badge parking spaces both occupied by people without blue badges despite my arrival by 3.15 and still there at 10pm. Reception staff do not take car reg numbers - why not?
I am never sure why a normal bath with a hand rail is considered accessible to meet with booking requirements. Reception staff agreed they do have walk-in showers which were not offered. So I couldn’t use the bath. (I had sent direct messages to hotel prior to booking but these were not answered).
Payment: I was asked to pay when I arrived before being allowed to check in as my “credit card had not gone through”. Fortunately I had my payment receipt in my phone and easily available. Not a good first impression!
Cleaning: great job by cleaner - but chairs and furnishings very stained.
Otherwise friendly and reasonable standard.

Friends_and_family Family

10/10

Exceptional

02 Apr 2025

Steve

Y

10/10

Exceptional

18 Mar 2025

Alan

Ideal position for work appointment. Very friendly and welcoming staff. Issue with the coffee machine in the morning, meaning breakfast was late - not an issue for me as I had plenty of time but it might have been for others. Will certainly stay again.

Business Self

10/10

Exceptional

16 Mar 2025

Stuart

Great staff

Great staff and manager, always a nice welcome and will do anything to help make the stay great.
Decent price, good rooms but a bit dated.
Handy to have the pub/ restaurant next door.

Business

10/10

Exceptional

10 Mar 2025

Stuart

Brilliant staff and good value

Always good, decent price, plenty of parking.
Staff brilliant

Business

10/10

Exceptional

06 Mar 2025

mark

The property was surprisingly quiet , beingbon a main thoroughfair, due to the Queen Adelade pub being betweennit and the A240.
Yhe staff were v frienly and helpfil.
The only downside was that the garden areas around the ample parking were neglected and left with a pole of broken pallts .
But the accomodation was very good.

Leisure Partner

10/10

Exceptional

04 Mar 2025

Stuart

Great stay

Always try to stay here if working in the area, good prices and brilliant reception lady.
Usually decent amount of parking.
Pub next door serving food but you need to check last food order times, if not there’s a garage adjacent with some food available.

Business

6/10

Pleasant

22 Feb 2025

stephen

Good value and location

Our stay way good as in a good location to visit our daughter and family . Parking was good at hotel and being adjacent to a pub is good although we didn’t visit on this occasion.
If I could suggest some improvement then that would be better pillows as these were foam flat ones . The quilt was heavy and a high tog where like a lighter low tog .
Will book again if we get the right price however very comparable to that of a premier inn

Partner

6/10

Pleasant

13 Feb 2025

Dr Siggi

shall not use this hotel again. Thank you

Business_and_leisure Family

10/10

Exceptional

10 Feb 2025

Stuart

Good but one issue

Staff very good, room clean with everything needed.
One issue is we never seem to get our paid invoice when checking out always seems they have a problem with login in. The guy on reception said he would email the invoice but haven’t had it yet and expect I will have to chase them, not good as we need the invoice for our VAT accounts

Business

10/10

Exceptional

19 Jan 2025

Micheal

Working nights and had a great stay.

I was working nights, so sleeping throughout the day. I slept very well remaining undisturb. The staff were very helpful and curtious, particularly Ali. Also there is a pub attached that serves great food.

Business

10/10

Exceptional

15 Jan 2025

Stuart

Decent price good staff

Stopped here a lot for business, staff always helpful and cheerful. Rooms a little worn but clean. Next to a pub for drink and food, but watch it doesn’t close the kitchen early, the pub wouldn’t take a order for simple meal at 8.02 pm as it had shut the kitchen at 8!
Food decent.
Always tight on parking when the pubs open but always managed to find a spot.

Business

6/10

Pleasant

15 Jan 2025

Ian

Away for work

This was a 1-night stay for work. Believe this might be an old Premier Inn. Free car parking available. I was in room 18 which was okay, just looked a bit tired (decor wise). The ensuite had new shower and tiling. The only heater was a wall heater controlled by a theromstat on the other side of the room, so until this was turned up the heat did not come on. No instructions in the room to help with this. TV was okay as was the Wifi. Bed was okay. The kitchen in the pub next to the hotel closed at 8pm (this was a Tuesday night) so check in case you can't go and get something else to eat.

Business

10/10

Exceptional

30 Dec 2024

Stuart

Good hotel and staff

Staff very good, friendly and helpful.
Rooms ok, bathrooms could do with updating but good enough.
Handy to have the pub/ restaurant next door.
Parking tight when pubs open

Business

10/10

Exceptional

26 Dec 2024

Steve

Lovely people. Right next to nice pub.

8/10

Excellent

02 Dec 2024

Seid

Hey

Friendly receptionist

8/10

Excellent

19 Nov 2024

Rosina

Very welcoming. Great value for money.

Business Self

8/10

Excellent

18 Nov 2024

Lee

All good.

Self

6/10

Pleasant

16 Nov 2024

Elaine

One night stay

We came down for a family wedding, we was recommended your hotel. We rang ahead because we knew that you checkout time would have been early. As we wanted to have the room a bit longer as the wedding was at 15.30.
We was advised to do it on arrival. However on arrival we asked the guy at reception, to be told we could only have it 13.00. If we would have know this we would have gone elsewhere. The reason we could only have the room until 1300, was because the cleaners finish at 15.00.
So we paid an extra £10.00 to have the room until 13.00.
Sadly we had to spend 2 1/2 hours killing time before the wedding in our wedding clothes.
On arrival to the room we moved a coffee table, to the other side of the room, and behind the coffee table there was a big pile of dust.
The tap was also left running in the sink If we had not gone in there, when we did the bathroom would have been flooded.

Friends_and_family Family

10/10

Exceptional

13 Nov 2024

Nigel

Ideal for a short stay or weekend

Short stay to visit family. Only one night but very comfortable and clean at very reasonable price. Ideal for a short stay.

Partner

8/10

Excellent

02 Nov 2024

Samantha

Staff were really friendly. Good stay for visiting Chessington World of Adventure.

Leisure Family

10/10

Exceptional

28 Oct 2024

Stuart

Good value for money

Receptionist very good, helpful and friendly, she’s a great asset to the hotel.
Stop for one night on business, parking very good, everything anyone would need is available at the reception area.
Will be stoping again several times as we have a project locally.

Business

10/10

Exceptional

12 Oct 2024

Nichola

Great hotel - really friendly team. Room was lovely - modern, clean and well equipped. Pub next door was great too

Business Self

8/10

Excellent

10 Oct 2024

Verified traveler

Pleasant stay - ample parking but crammed in tight only real negative.

Business

10/10

Exceptional

09 Oct 2024

Linda

Just the job for visiting our friends. Easy to find in such a built up area. Nice big rooms. Breakfast easy to order and on time. Needs Bread, butter and Jam on the menu.

Friends_and_family Friends

4/10

Poor

09 Oct 2024

Craig

Its an old Premier Inn - and it shows

This is an old Premier inn. obviously one they were selling on as the rooms were the old style rooms not the refurbished ones. Everything about this hotel was Premier Inn. Rooms, beds, bedding, even the artwork on the walls. Its obvious since it became Best Western nothing has been done on the rooms apart from installing a phone and some toiletries.

The bathroom smelled, there was no toilet roll, the fan was broken, the bathroom floor very spongy, and not the cleanest and the mattress was lumpy.

i had a deluxe room. Its an old Premier Inn. They dont have deluxe rooms unless you refer to the made up sofabed which a standard room didnt have.

I would have been better off in a Premier Inn

Business

10/10

Exceptional

06 Oct 2024

Donna

Great stay close to Stoneleigh station to get the train. Room was spacious and clean. Good value. Would definitely stay here again.

Leisure Partner

6/10

Pleasant

05 Oct 2024

Mark

This hotel is essentially a arrive, sleep and go. General condition was fine. Bed linen clean, but milk capsules out of date, torn bed base material, extremely old and marked bath tub. Our son had a separate room where the bath was better but the bed fabric was in a dire state and chair was very heavily stained. Despite low nightly rate, this was pretty awful and we will not be staying here again

8/10

Excellent

02 Oct 2024

Nigel

Convenient and comfortable.

Bedroom was comfortable and clean with plenty of space. Bathroom was clean with over bath shower. Didn't use the Dining area as we ate at the adjacent Pub. Ideal for a short stay with easy access to all the surrounding attractions

Friends_and_family Family

6/10

Pleasant

01 Oct 2024

Verified traveler

Room had crumbs on the bedside table which makes me worry that the rest of the room wasn't cleaned. It was a basic room, apart from the cleanliness, there was nothing wrong.

Self

10/10

Exceptional

01 Oct 2024

Steve

A

6/10

Pleasant

27 Sep 2024

Ross

Breakfast was very disappointing

Business Self

10/10

Exceptional

24 Sep 2024

Jonathan

Premier Inn lookalike. Very clean, friendly staff.
Would definitely use again.
Great value for money.

Partner

8/10

Excellent

22 Sep 2024

Kathryn

Friendly check in. Quiet despite pub & busy road nearby. Just one night but very happy with experience.

Leisure Family

10/10

Exceptional

21 Sep 2024

Jonathan

Great

6/10

Pleasant

14 Sep 2024

Helen

Some bits of maintenance need attention.
Near very busy road but comfortable enough

Leisure

8/10

Excellent

12 Sep 2024

Claire

Comfy bed, hot shower and friendly helpful staff. Hotel is a bit dated.

Partner

8/10

Excellent

08 Sep 2024

Kendall

Orchid near Epsom

A good hotel, great location and staff are super friendly. Shower was clean but there was a little evidence of mould which could have managed, it was clean but that little extra would have earnt a 5 star, still great value for money

Self

8/10

Excellent

06 Sep 2024

Mehjabin-Havva

Overall very nice. Only thing is breakfast is bagged to go but Nowhere to eat it. No fresh milk only UHT. Not a big problem though.

Leisure Family

6/10

Pleasant

03 Sep 2024

Verified traveler

Room was clean but needed some tlc in bathroom. Staff were polite.
However they tried to lock us out our room before checkout time when were loading the car!!

Friends_and_family Family

8/10

Excellent

29 Aug 2024

Louise

Quick overnight stay

The staff on arrival were helpful and friendly.
The room was a lovely airy size and clean. The room smelt of smoke so the previous guest must have smoked. I was a bit concerned that my clothes would take in the smell (we are attending a wedding) but we arrived v late so didn’t bother asking to change rooms. Some things need renewing. ie the bath is very worn.It would be handy to have sockets near the bed. Air con would be a good addition too. We had a pleasant stay.

10/10

Exceptional

24 Aug 2024

Ian

My Orchid stay

Everything was perfect.
Clean
Soft towels
Bath
Comfy bed.
Breakdast delivered to our room.

Partner