Hotel Roma

6/10

Pleasant

21 Feb 2026

Brenda

Construction workers started with loud hammering and drilling at 8AM two days in a row on either side of our room.
Hotel staff was excellent.

Partner

10/10

Exceptional

26 Dec 2025

Julio

Its my favorite hotal in Florencia. Its my de second stay. From a great staff extremly helful and always with an smile in their face. Great location. Close to the train station. And to the best restaurants.

10/10

Exceptional

10 Nov 2025

Lidia

Yes!! Loved it!!

10/10

Exceptional

03 Nov 2025

Natalie

Great location and great staff! Very quiet!

6/10

Pleasant

28 Oct 2025

Ben

Stayed for one night and was fine for what it was. Location was perfect, 2 minute walk from the train station and 5 minutes from the Duomo. A few things that weren’t as great however, the room was really hot and aircon didn’t work or just blew out hot air loudly. If you’re unlucky enough, like us, to have an inward facing room the window opens out onto a dirty smelly courtyard. And also despite the breakfast being free, there wasn’t a great amount of choice, especially for vegetarian diets.
Great for a night but wouldn’t stay for any longer

Partner

4/10

Poor

20 Oct 2025

Martha

The cleaning at the room was poor. And the breakfast has limited menu.

Leisure Partner

10/10

Exceptional

31 Aug 2025

Archibald

Excellent property, staff friendly and professional, room excellent, fantastic location .
We will be back.

Leisure Partner

8/10

Excellent

03 Aug 2025

Channa

The property was good and clean. Staff was very friendly and helpful and always welcoming. Breakfast had a lot of good options. The room had mosquitoes but not too bad.

Leisure Family_with_children

10/10

Exceptional

21 Jul 2025

Deep

It was steps away from spanish steps and trevi fountain

Leisure Family_with_children

6/10

Pleasant

21 Jul 2025

ANN

The location was great and very walkable but the hotel itself seemed old. We had to turn in our key every time we go out and pick it up everytime we come in…

Leisure Partner

10/10

Exceptional

10 Jul 2025

Kha

Charming hotel, but what's more important is the Hotel Staff, incredibly professional, caring, accommodating, and helpful. I love the old boutique feel to it; to open the door, you need a key, which was great. It's located near all the attractions within a 10-15 minute walk.
The Breakfast was incredible, I will be dreaming about the various croissant varieties, the coffee machine the hotel provided made amazing cappuccino and expresso. There's different thin slices of meat, cereal, fruits, pies, eggs and sausage - for Americans :). Different kinds of juices. Everything you need to start your day.
The room was clean, AC is strong, had to turn it down as it was too cold, the dark out blinds was great to block out the city lights and the morning sun. When we walk in and saw a bottle of wine and there were beer, soda and water in the refrigerator we thought we had to pay for them, turns out it was included. We were pleasantly surprised. We were with other families and they too loved everything about this Hotel. Looking forward to going back to Florence and staying at Hotel Roma

Leisure Friends

6/10

Pleasant

16 Jun 2025

Anita

It’s ok, location is great, property not very clean but outdated. Very friendly customer service

Leisure Family

8/10

Excellent

13 Apr 2025

Carmen

Liked the fact that mostly everything was a walkable distance

Leisure Family

10/10

Exceptional

31 Mar 2025

Lynn

very nicely located, beautiful hotel

2/10

Poor

30 Mar 2025

Michelle

not as good as it says on the reviews

only the location is okay. the toilet makes so much noise every time it’s flushed and takes time to refill
the breakfast is not as appealing as it says on the review.
we did not enjoy the stay but Florence is great!

Partner

10/10

Exceptional

19 Mar 2025

Melissa

The hotel staff was very friendly and helpful. Before arriving, I sent multiple emails with questions which were answered promptly. The room was spacious for a European hotel, and the bathroom was modern. The buffet breakfast had a wide variety, and the food was delicious. The only complaint we had was that the beds were too firm, and the pillows were flat.

Leisure Family

10/10

Exceptional

28 Feb 2025

Jill

The check in went smoothly with no language barrier. The extras in the room were exceptional from toiletries, to snacks and beverages to the complimentary bottle
Of wine.

Leisure Family

10/10

Exceptional

29 Dec 2024

Gerardo Ignacio

Nice hotel, great location and very friendly people

Leisure Family

10/10

Exceptional

20 Dec 2024

JULIO

Good location with a great view. Very nice hotel. Would come back and recommend.

Leisure Partner

10/10

Exceptional

01 Nov 2024

Len

Highly recommend. Excellent room, staff and service. Great location, walked straight from the train station. Plus, this was one of the best mattresses I have ever slept on. I stripped the bed to find out what kind it was. Will definitely return on our next trip.

Leisure Partner

10/10

Exceptional

18 Oct 2024

Kerri

Good location and for a family of four, it can be hard to find a place in Europe This was two rooms connected by a common door, very comfortable.

Leisure Family

10/10

Exceptional

25 Sep 2024

Alissa

This hotel in Rome was well appointed, comfortable, and in a great location. We should have pre-purchased the daily breakfast option because it was fantastic.

Leisure Partner

10/10

Exceptional

15 Sep 2024

Angela

Can’t speak more highly of the level of customer service provided by the manager on duty when we arrived during the middle of the night due to an incident at another hotel. They went above and beyond our expectations and we truly appreciate the kindness shown. They were not obligated in any way but provided excellent service. The location is also fantastic and we will definitely be returning here. Highly recommend.

Leisure Family

10/10

Exceptional

29 Aug 2024

Swarit

Beautiful and comfortable hotel. Located very conveniently.

Leisure Family

8/10

Excellent

18 Jul 2024

KIN FAI

Lovely hotel and staffs are friendly.

Business Self

8/10

Excellent

09 Jul 2024

Rami

Everything was fine

8/10

Excellent

16 Jun 2024

Conor

Great location

Great location. Comfortable room. Friendly staff. Breakfast ok.

Partner

10/10

Exceptional

07 Apr 2024

Ricardo Alvarado

Excellent localization accessible to train station, good service and excellent staff.

Leisure Family

6/10

Pleasant

02 Apr 2024

Verified traveler

Hotel was fine, but overpriced for a small room with no windows. Beds were hard, pillows worse. It was hard to sleep as it go so stuffy and hot at night. Desk Staff did not hesitate to roll their eyes at any basic question.

Friends_and_family Family

10/10

Exceptional

07 Mar 2024

Lora

I visited Florence with my small 5.5 kg dog. The hotel staff and entire city were so dog-friendly! Amazing staff!

Business_and_leisure Pet

10/10

Exceptional

06 Dec 2023

June

Clean and beautiful

The people at the front desk were sweet and friendly. Room was very clean. Would stay there again.

Friends_and_family Family

4/10

Poor

03 Dec 2023

Christine

This place was TERRIBLE - Dogs barking all night and staff refused to call police. Front desk staff was super rude with Lucci throwing the keys at me instead of handing them over. Do not stay here.

Leisure Family

4/10

Poor

18 Nov 2023

Verified traveler

Florence is nice, hotel needs improvement.

Pros: Centrally located. Good maid service. Morning staff was very helpfull.
Cons: Very warm room. Informed front desk. We were told to open the windows because the AC was closed. Unfortunately, it was noisy and a swarm of mosquitos entered and stung us continously. Pillows were very unconfortably thin and hard. We asked for more pillows but were told to use the ones in the closet, which were also very bad.

Friends_and_family Family

2/10

Poor

29 Oct 2023

Caroline

I’ve stayed at many hotels across Italy and spent good money on this one because of the rating. Dirty with extremely uncomfortable mattresses. My VIP was a beautiful bottle of wine with two disgustingly dirty wine glasses. Location is 10/10 but the hotel my sister stayed at down the street was clean and much better and cheaper.

Leisure Self

8/10

Excellent

05 Oct 2023

Joan

Near train Santa maria Novella station. Walking distance to EVERYTHING in Florence. Nice safe area.

Leisure Partner

10/10

Exceptional

01 Oct 2023

Debra

Great hotel in top location. So close to train station and beautiful piazza ! Lots of food options near and close to all the sights of Florence! Wish we had a few nights more to enjoy the area.

Leisure Partner

8/10

Excellent

06 Sep 2023

Danielle

Read the fine print ;)

I believe some of the one star reviews are from a mismatched expectation and experience, due largely to the hotel advertising rooms that don’t match all of their offerings. Hopefully the hotel clarifies their room differences so guests will not be disappointed by the rooms, as personally I wouldn’t have paid the premium price here to stay in a classic room. I’ll try to share all my facts so that if you book you can best prepare for a great stay .

Very cordial and polite staff who do their best to accommodate you, but you may be very unhappy if you end up booked in a nonrenovated room and there is no chance to change. It is important to know that the majority of photos (hardwood floors, white comforters, walk in showers) are of their newly renovated “modern” rooms, but you may land in a “classic” room instead. I recommend contacting the hotel in advance to confirm room assignment if this matters to you. The classic rooms are not renovated- tubs, carpet, yellow covers. We were initially checked into a “classic” and the ac did not work well to control the humidity. when I realized at 1130 pm there was NO blanket, the gentleman manning the front desk empathized with me but could not (would not?) leave his post to get a blanket. Between the damp, the cold, and the carpet, we woke up with runny noses and allergies.
I look for hotels with hard floors for this reason. In the morning the staff was quick to move us into a modern room. These have the hardwood floors, thin down coverl

Partner

10/10

Exceptional

19 Aug 2023

Gohar

Very nice hotel, good walking distance to the train station, Uffizi galery, Academia and many other attractions and restaurants. I would stay there again, the ambiance is very stylish!

Leisure Family

8/10

Excellent

19 Aug 2023

MASSIMO

Not many options - every restaurant was the exact same

Leisure Family

10/10

Exceptional

09 Aug 2023

Kashif

Excellent property

Leisure Family

10/10

Exceptional

14 Jul 2023

Fuming

All good

Leisure Self

2/10

Poor

22 Jun 2023

Rina

Great location in piazza novella, close to the train station. The rooms were spacious, the hotel was dated but beautiful. The only complaint we have was the AC in our room and throughout the hotel. The air was stagnant and muggy. Overall, Florence was beautiful!!

10/10

Exceptional

21 Jun 2023

Adriana

The staff are very welcoming and go above and beyond to help you out!! I appreciate that very much!

Leisure Family

10/10

Exceptional

06 Jun 2023

Mary

Everything you can want in Florence

Great place, fantastic location, wonderful staff. If you’re looking, pick this hotel. You won’t be disappointed

Friends_and_family Family

8/10

Excellent

25 Apr 2023

Humberto

Hotel Roma is located in a really good spot of Florence if you don't plan on staying in the city very long. I was right next to a lot of public transportation, attractions, and everything was within walking distance. The desk staff was really good, the ladies helped my wife and I find a place to dine for the night as well as make reservations for us. All of the recommendations were great and really made our trip better.

However, the beds were relatively hard, and uncomfortable, there was no air conditioning for the most part or the air circulation was poor. We had to open the windows up at night to let some cool air in, we were traveling in April so not really during the hotter months. We also could hear a lot of the noise coming from the streets.

Overall, the experience at Hotel Roma was good and the only thing that really prevented me from giving this place a better review were the two hard beds.

Leisure Family

10/10

Exceptional

20 Apr 2023

Kimberly

Quirky charm, great service!

We had to arrive in Florence a day early unexpectedly and were lucky to get a last-minute booking at the Roma. Everyone at the hotel was great. In particular, Benedetta at the front desk assisted us via messaging (through hotels.com) and was super helpful when we arrived.

We had a recently remodeled room that kind of mixed traditional and mid-century decor; a nice change from what chain hotels are doing now! Very comfortable and the bathroom was well-supplied. Really, the whole place has a quirky charm that we liked. We already had nights booked elsewhere, but the Roma would be a fine place to stay if you want to be on the Piazza Santa Maria Novella, near the train station.

Partner

10/10

Exceptional

24 Mar 2023

Nicky

Clean, quiet and comfortable within walking distance of the major attractions in Florence. Staff was super friendly and breakfast was excellent with a large selection. Would stay again.

Leisure Family

2/10

Poor

09 Mar 2023

Sina

What vip benefits , the hotel was not cleaned at all. The carpet on the floor was really dirty.

Leisure Partner

8/10

Excellent

24 Feb 2023

Michael

Happy with stay

Comfortable and clean

Partner

4/10

Poor

22 Dec 2022

Frances

The management changed our rooms But wanted us to Pay the higher price fir our down graded rooms

Leisure Friends

10/10

Exceptional

13 Nov 2022

Evelyn

Clean, good location, staff are accomodating. Near to train station and shops. Highly recommended and will stay again .

Leisure Family

10/10

Exceptional

13 Nov 2022

Julie Ann

Very clean, good service and staffs

Leisure Friends

10/10

Exceptional

20 Oct 2022

thomas

Excellent location close to railway station. Front staff are super very polite and helpful

Leisure Family

6/10

Pleasant

26 Sep 2022

Mimi

Okay hotel stay but in a great location. Not too far from the train station and its in Piazza Santa Maria Novella, which makes it walk able to lots of places.

The room was anything like the first main picture that you see on the third party booking site. Checked in exactly at the check in time was given a room that is on the first floor. When we entered it felt very claustrophobic and had a window that looks out to maybe another room or storage area.

We asked to be moved to another room and the receptionist advised us that is their updated room but can put us into a older room, which was fine by us. She was apologetic and nice.

Room on the third floor looks very outdated two uncomfortable twin beds pushed together, bedding was rough and scratchy, pillow is very deflated. The shower stall is tiny even for me (I am 5'1) and the shower stall doors does not completely close and/or seal leaving water all other the bathroom floor. There are mold in some area of the carpet.

Breakfast is okay..nothing that stands out...

Note: when you leave your hotel room, you give the front desk your key for safe keeping (key is very heavy)

Leisure Partner

4/10

Poor

26 Sep 2022

Katherine

Noise from other travelers was s problem. No staff on duty after 5.

Leisure Family

10/10

Exceptional

16 Sep 2022

Paul

Hotel was a 10 minute walk from the train station situated in the square. Clean, comfortable with a very attentive staff. Look no further. Excellent value for the money.

8/10

Excellent

12 Sep 2022

Tyler

Great location for the duomo and surrounding sites.

Leisure Partner

10/10

Exceptional

02 Sep 2022

Eric E

Outstanding

Amazing. Clean, welcoming and warm staff, fresh, excellent location.

Friends_and_family Family

10/10

Exceptional

14 Aug 2022

Lauren

Hotel Roma is the best, excellent service and friendly

Leisure Family

10/10

Exceptional

10 Aug 2022

Erin

Would definitely recommend!

Beautiful hotel! Delicious continental breakfast in the morning. Location was perfect! Walking distance to many sights and the train station. The bedrooms were simple, but comfortable. Front desk staff was always friendly and helpful. We would absolutely stay here again.

Friends_and_family Family

10/10

Exceptional

04 Jul 2022

Elliot

Great hotel, Great Location!

The hotel is spectacularly located for both the train station and the ability to walk to most of Central Florence in 10 minutes.
The staff were very friendly and attentive to any requests, and even found a way for us to check in earlier than the advertised time, which was very helpful as we could shower before heading our for the day.
The only drawback of the hotel was that the breakfast didn't have too many hot options, however, we would certainly stay there again.

Partner

6/10

Pleasant

27 Jun 2022

Veit

Very close to all that is interesting.
Property DEFINITELY did not look like the photos. Beds hard and lumpy, rooms not renovated, breakfast just ok.

Leisure Family

6/10

Pleasant

25 Jun 2022

Mostafa

Very bad room with no windows on the first floor

Leisure Family_with_children

8/10

Excellent

07 Jun 2022

Iris

Close to most things -5 min walk.

Leisure Family

10/10

Exceptional

22 May 2022

Verified traveler

Central location in florence

Hotel Roma was perfect for our family. We had two rooms & the location was wonderful for getting around Florence. We came by train & left by train & we walked with luggage bc it was 2 blocks from the train station. Lots of wonderful coffee, & restraurants in the square of the hotel. We were able to make a reservation at the Osteria Pastella which is world famous for the cheese wheel & it was merely a block away.

My only complaint was the air conditioning could definitely be colder, & the noise from the street was loud. Must be night life near because we heard people singing & laughing outside the window (we were on the third floor) every night.

Overall, it was a great stay, good breakfast

Friends_and_family Family

10/10

Exceptional

20 May 2022

Nicole

Great location, close to the train station and restaurants/bars. The staff was amazing. The room was nice and comfortable. If/when we come back to Florence, we will be staying here! Highly recommend!

Leisure Partner

10/10

Exceptional

19 May 2022

Sam

Great short stay

The hotel staff were really welcoming and friendly, I was only there for a short stay to explore the city and the hotel had everything I needed. The hotel is in a great location and really close to everything! It would have been nice to have a room with a view of the square outside the hotel but didn't matter too much as I didn't spend time in the room.

Friends_and_family Family

10/10

Exceptional

06 Apr 2022

Patricia

Excellent location, easy walk to everywhere we wanted to visit

10/10

Exceptional

16 Oct 2021

Kathryn

Excellent hotel. Very nice, very clean, and the staff was awesome. I’d definitely stay there again!

Partner

10/10

Exceptional

13 Oct 2021

Markus

Great choice, convenient, location & family

Excellent hotel. We stayed as a family of 3, with an infant. The hotel provided excellent service and staff is very friendly and helpful. Hotel in general was very clean, as were the room. Carpet floors in the room was nice when you have an infant, comfy to crawl around on. Location is brilliant, a short walk to most of the “must sees” in Florence and beautifully placed at the Piazza Santa Maria. Also conveniently placed near the train station.

Friends_and_family Family

10/10

Exceptional

26 Sep 2021

Antonio

Very centrally located. Walking distance to the Duomo and many other tourist sites.
Due to a mishap with reservation at another hotel, we made reservations at Hotel Roma that morning while in route. They were very accommodating and provided great service. They also provided recommendations for a great restaurant within walking distance and even clld to make the reservations for us. Very happy with this hotel and would definitely stay here again.

Leisure Friends

10/10

Exceptional

20 Sep 2021

Ryan

Prime location to walk to all main attractions and near plenty of dining options.

Leisure Family

8/10

Excellent

20 Sep 2021

Andrey

Great location, walkable to everywhere. Rooms are nice. Parking is very expensive in the area.

Leisure Partner

10/10

Exceptional

25 Aug 2021

Leigh

Gem of a hotel.

The hotel is in a fantastic spot. Within walking distance of anything and everything. We went to see the David, the Duomo the Pinterest Vecchio. In the same square as the Basillica of Santa Maria Novella (beautiful). Good food and shopping close by. The hotel was clean and friendly and a gem. Only quirk was we were supposed to have free breakfast and it got changed somehow, but they didn’t charge much, I think 5 Euros per day.

10/10

Exceptional

16 Aug 2021

Verified traveler

Excellent location. The room is really nice, big and confortable. Good service

Leisure Partner

8/10

Excellent

13 Aug 2021

Verified traveler

It was a nice place with a very good location, however the hotel was very old, would be better if remodeled.

Leisure Family

10/10

Exceptional

10 Aug 2021

Verified traveler

The staff was soooooooooooo nice and catered yo needs. Beautiful rooms , daily service beautiful breakfast. Just lovely

Leisure Self

8/10

Excellent

09 Aug 2021

Verified traveler

Nice property and lovely staff

Leisure Family_with_children

10/10

Exceptional

30 Jul 2021

Verified traveler

Great location and very friendly staff.

Leisure Partner

10/10

Exceptional

20 Jun 2021

Aamer

A touch dated in areas but helpful staff and amazing location. Really an excellent experience. But Firenze was so much fun, we barely spent any time in the room!

Friends_and_family Family

10/10

Exceptional

26 Feb 2020

Alida

Fabulous friendly hotel in great location.

Friends_and_family Family

10/10

Exceptional

31 Dec 2019

Verified traveler

Check in was fast and easy. Beds were very comfortable and the room was spacious. There is a gym but I couldn’t get any of the machines to turn on.

Leisure Partner

4/10

Poor

30 Dec 2019

Verified traveler

Service was not great. No clean coffee cups by the one electric kettle for the entire hotel. Had to ask for a clean cup... lots of dirty ones left on the table.

The room was functional but could have used outlets near the bed for charging electronics.

I would rate this hotel a 6

Friends_and_family Family

10/10

Exceptional

22 Dec 2019

Verified traveler

Great location!, walk everywhere! NIce feel to the hotel and the rooms are clean and comfortable. The staff is very friendly, attentive and helpful. The hotel offers nice touches, such as different flavor complementary lobby beverages, retro style key desk, simple but nice breakfast.

Leisure Partner

10/10

Exceptional

28 Nov 2019

Verified traveler

Great location. Staff was very friendly and helpful.

Leisure Family

10/10

Exceptional

05 Nov 2019

Zak

A Gem in the Heart of Firenze

I loved the hotel. Perfect location - almost everything you'd want to see in Firenze as a tourist was within a 15 minute walk. Fabulous. The room I had was on the 5th floor. Nicely appointed and the bed was great for sleeping. The bathroom was modern with all the amenities you'd need as a traveller. Best of all - a shower that had some room in it and excellent water pressure. All of the staff were friendly, attentive, and helpful, especially when you showed respect for their work. I would not hesitate to send my friends here, and would heartily recommend it.

Self

10/10

Exceptional

02 Nov 2019

Verified traveler

Very central. Very friendly front desk. We brought them Canadian chocolate. They have us Firenze soap.
A wonderful 3 night stay.

Leisure Partner

6/10

Pleasant

31 Oct 2019

Verified traveler

Great location and staff, dated rooms

The location is fantastic and the hotel staff was wonderful throughout the stay. The rooms and common spaces are very dated and due for a significant refresh.

Friends_and_family Family

4/10

Poor

25 Oct 2019

Jiayi

Pictures on Hotels.com is very attractive, however when we arrived We got shock , very small and old hotel, bed and all equipment in the room is in 60’s , and the bed sheets and comforter is also very old and smiley Very uncomfortable, this a motel to me , definitely not a 4 stars hotel

Partner

8/10

Excellent

25 Sep 2019

Verified traveler

Great access to our needs for Florence. Location is wonderful.

Leisure

8/10

Excellent

25 Sep 2019

Dorothy

Was very centrally located. Very bad WiFi. Bar not good . Had no good wine and no one ever used it. We went to other hotels for cocktails. Hotel was clean.

Friends_and_family Friends

10/10

Exceptional

23 Sep 2019

Patricia

Happy couple

The location was perfect. Restaurants were very close.

Partner

10/10

Exceptional

20 Sep 2019

Verified traveler

The property was very modern. It had all the amenities we were looking for. The people were helpful and very nice.

Leisure Family

10/10

Exceptional

10 Sep 2019

Verified traveler

Great location! Loved that it overlooked the piazza.

Business Partner

10/10

Exceptional

09 Sep 2019

Mohamed

A beautiful hotel and friendly staff. Near to attractions, restaurants and shopping.

Leisure Family

10/10

Exceptional

26 Aug 2019

Dan

Very friendly staff, and the location of the hotel was fantastic. Everything I wanted to see during my visit was walkable from the hotel.

Leisure Friends

10/10

Exceptional

15 Aug 2019

Verified traveler

Very nice location and a beautiful hotel. The room we stayed in was very spacious.

Leisure Family

10/10

Exceptional

13 Aug 2019

Verified traveler

The hotel was a few minutes walk from the train station which was perfect as we came in on train and then took the tram to the airport when we left. The room was clean and the bed was comfy.

Leisure Family

8/10

Excellent

11 Aug 2019

Verified traveler

this was very centrally located in the city of Florence. You could walk to most of the tourist destinations. lots of dining options and shopping options. The bus station for the outlet mall and the railway station were only 5 min. walking distance which was great.

Leisure Family_with_children

10/10

Exceptional

11 Aug 2019

Verified traveler

The location is great. Staff is friendly. They could improve their bedding! Over all it’s a great place to stay in Florence.

Leisure Family_with_children