Mulia Hotel

10/10

Exceptional

12 Feb 2026

jeffrey

Had a fantastic stay at the Mulia. The service was warm, professional and efficient. The staff really goes out of their way to make you feel welcome and taken care of.

Junior suite was spacious, spotless and comfortable. The executive lounge on the 38th floor was beautiful with expansive views of the city.

Overall, great experience and I highly recommend!

Business_and_leisure Partner

10/10

Exceptional

07 Nov 2025

Van Simon

Everything is amazing

Business

10/10

Exceptional

22 Oct 2025

Jesse

Excellent. Great and courteous staff

Business Self

10/10

Exceptional

10 Oct 2025

Graham

Good

10/10

Exceptional

31 Aug 2025

Samuel

fantastic hotel!!

10/10

Exceptional

26 Aug 2025

Lissette

This is a beautiful 5 star hotel which exudes older-style glamour and luxury. Reminds me of famous hotels in Hong Kong and Singapore. I will be back next time I need to be in Jakarta!

Leisure Self

8/10

Excellent

21 Jul 2025

Max

I really enjoy to stay there,the service were good

Leisure Partner

10/10

Exceptional

20 Jul 2025

Ahmad Farouk

Staff are friendly and courteous, and made us feel special. The building itself feels new (even though we know it’s old) and luxurious

Leisure Partner

10/10

Exceptional

29 May 2025

HUI LIN JASMIN

Big room and helpful staff!

Leisure Self

10/10

Exceptional

12 May 2025

linda

everything perfect . they give me extend 2.5 hours late check out , because i got stomache . definetely i will comr back here in the future

Partner

10/10

Exceptional

27 Apr 2025

Ashley

Love staying here while on business

10/10

Exceptional

01 Apr 2025

Inggrianawaty

Love the hotel and will come back. I was introduced to the Mulia brand before this and truly enjoyed my stay. My only feedback is breakfast window that is required, not very convenient for us. We are visiting for a vacation and want to be able to just relax. It wasn’t very relaxing with breakfast. Overall the service was outstanding and staff were very friendly and accommodating.

Leisure Family

8/10

Excellent

14 Jan 2025

Ling

Location

Business Self

8/10

Excellent

12 Jan 2025

GUAN JIN

everything perfect

6/10

Pleasant

21 Nov 2024

Anuj

Average stay

Very crowded and noisy lobbies and restaurants especially during breakfast, the breakfast spread is mostly local. The hotel seems to be a popular destination among the locals. Service could have been better.

Business

8/10

Excellent

19 Sep 2024

Glenn

Always a restful stay at Hotel Mulia Senayan. The towels are fresh and new.

Business Self

6/10

Pleasant

08 Jul 2024

Danny

The property need some update. Room felt dark. The bed was very comfy and the room was clean. The breakfast choices was mainly asian food.

Business Family

10/10

Exceptional

13 Jan 2024

Jason

The hotel is great, the only dislikes is QR code menus everywhere, and the staff at the cafe could be a little more attentive.

10/10

Exceptional

30 Nov 2023

Kuniaki

非常に良いホテル。
周辺は混雑する。

10/10

Exceptional

14 Nov 2023

Ezaaz

The ambience and design of Hotel Mulia is amazing and the staff are super friendly. I would definitely stay here again 👌

Leisure Partner

10/10

Exceptional

19 Sep 2023

maritza

Very nice

Business Self

8/10

Excellent

29 Aug 2023

Verified traveler

Indonesia Sports Complex

I am sure the Mulia was once a very nice hotel, but it is now showing its age. However, the pool, gym, tennis courts, sauna, and spa are still top-notch. The breakfast buffet is above average, and the food from the restaurants, both local and Western, is much better than expected. There is no better place to stay if you are attending a game at the Indonesia Sports Complex, but I otherwise wouldn't go out of my way to stay here as there are better hotels priced less than this with preferable locations.

Self

10/10

Exceptional

07 Jul 2023

Ahmed

Amazing staff and excellent breakfast

10/10

Exceptional

05 Jul 2023

Ahmed

Excellent hotel

10/10

Exceptional

08 Apr 2023

Timothius

We had a very nice stay im very comfortable room. Love how the customer service got all connected; we never have to tell our room number / booking name everytime we needed to ring for anything.

Overall, it was a very pleasant experience

Leisure Family

10/10

Exceptional

05 Mar 2023

Laurie

I love the executive floor and the amazing the service

Business_and_leisure Self

10/10

Exceptional

24 Jan 2023

Emmanuel

The staff are very friendly and the responsiveness to requests impressive. Also, Mulia has the best restaurants in town.

Leisure Self

10/10

Exceptional

15 Sep 2022

Laurie

Fantastic stay. The service was excellent, large rooms and very comfortable.

Leisure Self

6/10

Pleasant

11 Sep 2022

GUANJIN

need to improve food quality...various kinds for breakfast.

6/10

Pleasant

22 Aug 2022

Verified traveler

Language barrier issues. Not enough privacy.

Hotel staff are friendly but their English is limited. Difficult at times with questions or queries.

There is a large number of waiting staff for the number of guests at one time. Too much attention on the guest sometimes, it feels like you are being watched. Every few minutes someone is coming over to the table.

Business

4/10

Poor

19 Jul 2022

Ravi

This time Mulia Senayan doesn’t seems to be what it used to be earlier.
Small Small things makes a difference.
There was no iron, no bathrobe, no slippers in the room.
Minibar was empty, don’t know why charged the credit card.
We ordered for a coffee and asked for some cake or cup cake kind of snacks. The only thing available at 5 pm was cheese cake. That too was frozen and as hard as rock. Never expected that in Mulia.
The rooms are same as before no renovation done.
And who keeps a giant artificial tree inside a hotel room these days 😊
We had a room credit of 120,000 which we were told will be applicable to all food and drinks just excluding alcoholic drinks. However we never got that on Coffee and Cheesecake ordered at room.
Anyhow we stayed only for a night so it was ok.

Friends_and_family Family

10/10

Exceptional

04 Jul 2022

mohd noor

fantastic

awsome as per before

Business

10/10

Exceptional

30 Jun 2022

Febyane

The beds it’s excellent & the staff service too

Business_and_leisure Partner

10/10

Exceptional

10 Jun 2022

SCOTT

Always a great stay at the Mulia, I consider it a very clean, friendly safe place to stay in Jakarta.

10/10

Exceptional

24 Apr 2022

Tjoeng

Txs

Leisure Partner

10/10

Exceptional

25 Mar 2022

Fernando

Best Customer Service especially the Hotel Staff

Business

10/10

Exceptional

21 Jan 2022

Hye Seoung

Breakfast can be better

It was a great location, great service and everything. I just wish it can be better with breakfast menu. It was my first time seeing 5 star hotel breakfast without any salad.

Business

8/10

Excellent

05 Dec 2021

Amelia

Good service, staff were very attentive. Hotel room is a bit dated though

Leisure Family

8/10

Excellent

04 Jan 2020

Verified traveler

Everything I like, because the location is good and the culinary is good also.

Leisure Family

6/10

Pleasant

07 Nov 2019

Verified traveler

Very spacious building, has all the necessities needed and close to a mall. Although the breakfast food was okay, the cafe downstairs is open 24 hours. If they offer drinks ask for the drink menu for price, we checked in late after arriving late and was starving. Ordered food and orange juice and was charge 130 rupiah for 1 oj and there was 2 of us. Charged 260k for 2 OJ is equivalent to around $27 aud, you can imagine our shock but didnt realise how bad it was until the next day after we had rested from full day of flights.

Leisure Family

10/10

Exceptional

29 Sep 2019

Eve A

Great

Business

10/10

Exceptional

03 Sep 2019

Verified traveler

superb service, staff and the room itself.
restaurants in the Mulia also serve very good foods, international standards.

Leisure Partner

10/10

Exceptional

12 Aug 2019

Mehul

Best Hotel in Jakarta

10/10

Exceptional

18 Jun 2019

Anita

Was amazing stay I would love come back with my hubby next time

10/10

Exceptional

13 May 2019

Verified traveler

Just simply brilliant - one of the best hotels in the world - the restaurants are fantastic and the Edogen is a MUST for Japanese cuisine. If Thai food is more your style then Orient 8 is unbelievable. The executive lounge and staff is a great addition to the stay as well

Business Self

10/10

Exceptional

29 Apr 2019

Steven

Great Experience

Very nice hotel with excellent and service-oriented team.

8/10

Excellent

18 Apr 2019

Verified traveler

The location is suits the business.
The hotel itself is very comfortable

Business_and_leisure Partner

10/10

Exceptional

13 Apr 2019

Verified traveler

Clean and wonderful structures, had many kinds delicious foods to choose for breakfast or dinner

Leisure Self

10/10

Exceptional

11 Apr 2019

Mazleeza

The gym is huge and machines were new.. excellent!

Business Self

8/10

Excellent

07 Apr 2019

Verified traveler

A very expensive pair of slippers

I became violently ill from food poisoning after eating in the evening buffet in the cafe. The hotel staff was helpful and attentive. I did not mention what I thought was the cause of the illness, I suppose I should have. Unfortunately, this staycation ended up being a comfy bed and an expensive pair of slippers.

6/10

Pleasant

20 Mar 2019

Anh

Need a lot of improvement for the 5* status

Hotel room is older and bathroom amenity quality is low compared to international chains. I'm actually most disappointed at the service. Registration staff seemed to be very slow and inexperienced, leading to long wait time, double charges, unclear instructions. Will not stay here again.

10/10

Exceptional

26 Feb 2019

Verified traveler

I'm a regular visitor and the hotel never fails to deliver. Great staff and facilities: Pool, Gym, Bar, Café, numerous restaurants and nightclub - it's got it all.

Business Self

10/10

Exceptional

22 Feb 2019

Farouk

Good location. The room was comfortable and clean, although a bit dark. Useful multi-pin electric socket. Fantastic service from staff, with the laundry staff especially helpful. Good food. Overall great value for money.

Leisure Partner

10/10

Exceptional

24 Dec 2018

Verified traveler

I have stayed in many hotels all over the world but have never experienced more professionalism, care and luxury than here. We chose the venue to celebrate our wedding anniversary and my wife's birthday and could not have made a better choice. We will certainly be returning. A wonderful venue run by wonderful people. Marvellous.

10/10

Exceptional

01 Dec 2018

Verified traveler

Nice and convenient hotel with the best breakfast in Jakarta.

10/10

Exceptional

27 Nov 2018

Verified traveler

Fantastic hotel excellent room and restaurants. Breakfast rich of choices

10/10

Exceptional

23 Nov 2018

Agustinus

It is good stay,clean and many restaurants in the hotel

10/10

Exceptional

20 Nov 2018

Steven

Fine Hotel would stay there anytime when I’m in Jakarta

10/10

Exceptional

13 Nov 2018

Wan

Great in house entertainment

8/10

Excellent

10 Nov 2018

Felicia

Pleasant stay for a business trip

Came for a business trip. Everything was new and service was impeccable. All the restaurants served good quality food, albeit a bit pricey (~50-60k rupiah)

Great gym facilities

10/10

Exceptional

09 Nov 2018

Shareef

Business trip. Very luxurious.

10/10

Exceptional

05 Nov 2018

Els

Overal lovely stay: great service, friendly and helpful staff, good beds, good food. Only comment would be that the default temperature of the aircon in the rooms is really too cold. But this was easily fixed.

10/10

Exceptional

21 Oct 2018

Gart

A Jakarta oasis

I am a regular at the Mulia. I travel extensively and this is one of my favorite hotels in the world. It ticks so many boxes for quality, service and facilities. If they only had a proper espresso coffee then it would be perfect but that is the coffee snob in me.. Rooms are large and plush, restaurant choice and quality superb. If you want an Oasis to shut yourself away from the traffic jungle that is Jakarta then the Mulia is perfect.

8/10

Excellent

31 Jul 2018

talal

very good hotel i really enjoyed with him coz excellent clean hotel and friendly service

10/10

Exceptional

26 May 2018

Manfred

Fantastic Hotel very professional managed

Outstanding service.
Very professional managed hotel including the restaurants.
The gym is absolutely stunning.

10/10

Exceptional

29 Apr 2018

James

Outstanding hotel. Beautiful, comfortable rooms with multiple nice restaurants. The buffet breakfast is out of this world

10/10

Exceptional

29 Apr 2018

Cecilia

I highly recommend it!

The hotel is so nice, big, modern, well kept and comfortable. Staff are so friendly and attentive. The breakfast is delicious! Rooms are very nice, spacious and clean.

10/10

Exceptional

25 Mar 2018

Ivana

Superb service

Superb service! The hotel provides shuttle bus to Plaza Senayan & Senayan City on weekend.

Family

8/10

Excellent

19 Mar 2018

Nad

Great location and facilities

The hotel staff were exceptionally great. Room was spacious and comfortable. breakfast was about average mostly oriental food since majority of guests are from east Asia. Japanese restaurant was amazingly wonderful in service and food. pool area and cafe was fine but with very slow service. Spa and massage is one of the best I've experienced in a long time.

10/10

Exceptional

05 Mar 2018

Eddie

Business trip 2018

Fantastic service from very friendly staff. The room are clean and very comfortable.
The location is good but traffic outside the hotel can be horrendous but probably not much different to the rest of Jakarta. I found walking or Grab Bike the quickest way to get around.
Wifi in the room was patchy at times and also in the public areas of the hotel.
The spa was excellent and professionally run.
The pool is clean but perhaps looking a little dated. The pool toilets were not signed and took a little investigative work to find them.
The Cafe restaurant serves good quality food and yet again the service staff were so helpful. I arrived at breakfast closing time and, without asking, the waiting staff all helped gather plates of food onto my table before they were cleared from the buffet. Very thoughtful.
I will certainly be coming back.

4/10

Poor

05 Jan 2018

Gopakumar

Not for Business Travel

FOOD IS ONLY AVILABLE FOR KOREIANS, JAPAN, INDONESIAN FOOD.
( Even one of My INDONESAN GUEST NOT LIKED THE FOOD AND HE TOLD ME THIS IS NOT TASTY INDONESIAN FOOD)
EXPENSIVE AND NOT TASTY.
THE CHARGE IS HIGHER THAN a 7 star hotel Including the ROOM.& SERVICES IN ALL RESTURENTS.
Buiness Cenre service chargens are high ,( For a CONFERENC CALL Being a guest they charges 1,80,000 Plus TAX per hour, ( I have not seen it in Any ther hotels aceoss INDONESIA.)
Lunday service but also high. But it is ok.
When Chekig out My original Singed Room Serivce bills iare missing.

8/10

Excellent

22 Dec 2017

Verified traveler

Hotel is near the National Stadium of Jakarta

Unfortunately our health did not allow us to enjoy the hotel to it's fullest since we spent most of the short time we had in the room nursing colds. The staff was extraordinarily accommodating to us, specially to our baby daughter.

Family

10/10

Exceptional

06 Dec 2017

Nadia Marciano

Nice hotels , great restarants

Mulia is still one of the top hotels in Jakarta , good services , facilities n hospitality nearby shopping centers , Plaza Senayan n Senayan City.

10/10

Exceptional

30 Oct 2017

Hamad

Great Hotel

It was amazing stay. I like this hotel.

2/10

Poor

22 Oct 2017

greis nataly

not hot water in the bathroom.
The room was ready after 5pm with amenities (1 set of towels,1 robe and 1 set of toiletatres) for 1 person even though the reservation was booked in advance for 2 and 2 people were presented at check in. No iron or steamer was available

10/10

Exceptional

19 Oct 2017

linda

Nothing to fault!

Mulia made my first time to Jakarta a memorable experience and I would not hesitate to recommend Mulia to anyone to stay at when in Jakarta. We felt safe and secure during our stay here and Concierge was fantastic in arranging my transportation prior to my arrival. Have heard many stories about being careful when arriving at airport so we were skeptica about arriving And whether or not we would be bombarded with taxis wanting to take us to the next destination. We were worried as none of us spoke Bahasa, but as I heard my name being called out and saw the Mulia hotel staff directly in front of me when we exited was a relief for us. From then on we had exceptional service from everyone at Mulia and we would love to return soon. A huge thank you to everyone at Mulia. And they remembered my name. Couldn’t get better service!!

10/10

Exceptional

10 Sep 2017

Verified traveler

Going the extra mile

It was a very memorable stay at Mulia! I need to check out early in the morning at 4am and could not enjoy their buffet breakfast. The front desk staff was very kind to offer breakfast box for me to bring to the airport! And it was my birthday when I checked out. They surprised me with a hand-written card and a box of chocolate! That was so nice and sweet of them!

Family

10/10

Exceptional

10 Aug 2017

Grace

Excellent

10/10

Exceptional

19 Mar 2017

Warren

TOP NOTCH HOTEL WITH CLASS

Beautiful quality motel with all facilities on hand

10/10

Exceptional

15 Feb 2017

Verified traveler

Awesome - you should stay here. Beds are heaven! The restaurants are pure art and the service is exceptional!

4/10

Poor

12 Jan 2017

Verified traveler

Choose Another Hotel if You have a Choice

The front reception service was poor; it took 30 minutes to check-in; reception could not give same category rooms even if I showed proof that I paid same amount for two separate rooms; the hotel has 1000 rooms and I am guessing they were 60% full and they could not just please the customer by giving a king-sized room instead of double single beds; the staff are not experienced enough; Concierge told us it was going to cost 150,000 rupiah to go to an office using the taxi and that the ride would take 30 minutes; the Silverbird taxi got us there in 10 minutes and we were charged 46,000 rupiah;

10/10

Exceptional

28 Dec 2016

Janelle

Lovely clean large rooms, great location to access all of Jakarta by taxi, food was great and staff were very friendly.

Family

4/10

Poor

10 Dec 2016

Alex

$200 a night and you would expect free wifi. But not here

6/10

Pleasant

12 Sep 2016

Sora

Mulia hotel was not able to find my booking and only mentioning that it is cancelled on their system.
Later they found my booking but it is quite ackward to see this high star hotel cannot find such booking. Plus single person booked the hotel but how come arrange twin beds?

10/10

Exceptional

17 Jul 2016

john

5

All good and enjoying

10/10

Exceptional

16 Jun 2016

John

Outstanding Service & great facilities

Outstanding hotel and one of the best, attention to detail was excellent and service very good. I would recommend and will stay there again. The breakfast was excellent, fantastic choice and great quality.

10/10

Exceptional

18 May 2016

FNG

Expensive but you pay for quality

Location not as good otherwise perfect

10/10

Exceptional

01 Dec 2015

Adrian

Exceptional service

I could not fault the hotel in anything service was exceptional in every department

The management has it right

10/10

Exceptional

29 Nov 2015

Verified traveler

Outstanding hotel

Health club spa is being renovated now. Horrible but will be outstanding when finished in about feb of 2016. Otherwise outstanding hotel.

10/10

Exceptional

08 Apr 2015

Verified traveler

Spectaculor

Best hotel I have ever stayed in and I have travelled all over the world.

8/10

Excellent

26 Jan 2015

stephane

great brand to discover

great hotel, great food at orient8

8/10

Excellent

30 Dec 2014

Ishardi A.

Awesome 5 star hotel!

Just amazing! but the room is too small for $345
Anyway the internet connection is super fast :)

Family

10/10

Exceptional

29 Dec 2014

Andrew

A great hotel in South Jakarta

The Mulia is a true 5 star Indonesian brand hotel in South Jakarta with an excellent selection of restaurants, very nice rooms and first class service. I always stay here when visiting Jakarta, but all of the above of course comes at a price.

4/10

Poor

07 Dec 2014

Verified traveler

Not good anymore.

The level of the rooms has seriously degraded recently. It used to be much better, now the rooms are worse and the prices have gone up. I won't come back to this hotel - there are much better hotels around town.

8/10

Excellent

15 Sep 2014

Verified traveler

very nice stay as always

nice location nice hotel and nice service, nice restaurant as well, very satisfied

10/10

Exceptional

19 Aug 2014

KL Expat

Weekend stay

In Jakarta for a couple days with a group of friends. Mulia was great. Good location - traffic wasn't an issue getting around.

Family

10/10

Exceptional

04 Aug 2014

Verified traveler

Comfy bed, Fantastic service and Good location

very high score to their services, reception, concierge, restaurants are all very nice services. Great location as the hotel closed to a few big shopping mall, convenient for everything

2/10

Poor

15 Jul 2014

Verified traveler

extremely bad service for a 5 star hotel

Staff at reception is incapable of providing basic service for a 5 star hotel. Its a shame and disappointment.

10/10

Exceptional

05 Jun 2014

Verified traveler

Staff has to be more efficient. Perhaps upgrading the IT systems will help.

8/10

Excellent

17 May 2014

Andy

Great service and restaurants

The service at the hotel really is first class as it the Chinese restaurant, which is probably the does best Chinese buffet I've had anywhere. The spa is very good and reasonably priced compared to many 5 star hotels and the pool is very nice. My only complaint is that they will not give you a late check out after 12:00 regardless of how long or often you've stayed there etc. After spending over US$2,000 at the hotel I thought that a request for a 2 hour extension was quite reasonable, but they weren't interested. Saying that this is still one of the best hotels in Jakarta and something of an institution. I will be staying there again.