Name: Serendipity House
Address: 26 Marlborough Street, Londonderry, BT48 9AY, GB

4/10

Poor

21 Jun 2026

Becky

Serendipity house, lies about their amenities. You cannot access the patio unless it’s breakfast for only 1.5 hours. There is NO lobby available for you to use. Additionally, there is NO RESTRUANT and NO BAR. They even listed it in the hotel room upon our stay, and neither were available, and the looks of it, they have not been available for quite a while. They do not care that they are lying. When you come you only have access to your room, so don’t plan on having anywhere else to hang out, unless you leave the property. They also don’t allow food or drink in the rooms, so don’t buy anything to bring to your room. Additionally, the room could have been cleaner, there was dust around all of the edges of the room and the bathroom. I would NOT stay here again. There are so many choices in Derry with similar prices that have things you want, or don’t lie about it.
DON’T STAY HERE, They lie about the amenities.

Partner

10/10

Exceptional

26 May 2026

Luke

Very good location and breakfast

Partner

8/10

Excellent

25 May 2026

Julie

We enjoyed our 1 night stay. We had a nice room on the top floor with a nice view. Being in the top floor and no lift we only took from the car what we needed to save carrying suitcases up the stairs.

Partner

8/10

Excellent

29 Mar 2026

Mayra E

Clean rooms. Good for a short stay. 15 min walk to main shopping area was great.

Family

2/10

Poor

18 Feb 2026

Joseph

Room very disapointing and bathroom was very small weve had bigger wardrobes tbf, and bar and restaurant advertised on site but no bar or restaurant available or available on site and we were booked in for 2 nights but one night was more than enough we left the next day and still waiting on a reply from the property as of yet nearly a week ago dont hold much hope all ill say is book somewhere else

Partner

8/10

Excellent

05 Feb 2026

Julia

The room was clean and well appointed.

The bathroom is tight, but water pressure is good!

Food options for dinner within walking distance are almost non existent, so it's an adventure!

Breakfast though is well stocked and there are options for everyone!

Leisure Family

2/10

Poor

30 Nov 2025

Charlene

Room felt very neglected with tv not working as in no signal or Chanel’s. Mattress uncomfortable and basically the photos on the internets were very deserving as to the actual house and rooms

Leisure Partner

8/10

Excellent

03 Nov 2025

Laurianne

The room and bathroom were clean. Bed was comfortable and bedsheets spotless.

Continental breakfast was available with a wide variety of breads, croissants, muffins and cereals.

Parking on the street might be a challenge though since the street is narrow and cars are parked in both sides.

Our one night stay was pleasant.

6/10

Pleasant

02 Nov 2025

Lisa

Shows a cooked breakfast when bookin. Its a contenental one
Matresses are hard so cold use a topper
Nice house and lovely hosts

8/10

Excellent

29 Jun 2025

Christian

Loved our stay here! Staff were nice, friendly and helpful! Breakfast was great! If there’s one gripe, I have to say was that the shower head in our bathroom was leaking hard so we needed to tone down the water so as not to have the water get out of the shower enclosure, otherwise the bathroom would have been flooded . But other than that, our stay was terrific and I highly recommend this B&B.

Leisure Family

10/10

Exceptional

09 Jun 2025

Martin

Location.

Leisure Partner

4/10

Poor

05 Jun 2025

Lucas

The room had a strong smell of damp or mold, I think the carpet was wet. The floor is wooden and noisy, I could hear guests in the room above walking around

Leisure Family

8/10

Excellent

28 May 2025

Patrick

Quiet and restful. Easy waking to all Derry sites.

Leisure Partner

10/10

Exceptional

26 May 2025

Bradley

The view alone was worth the price (which was also good). All the staff were very friendly too. The breakfast provided was great. It's in a quiet area but also not a bad walk to get to whatever else you need.

Leisure Family

8/10

Excellent

11 May 2025

Clifford

Great location to Free Derry museum and area. Cool space - great staff. You can even buy a Guinness. The bed and linens in my room were tired.

Leisure

10/10

Exceptional

06 May 2025

John

Perfect for a weekend getaway

The room was confortable, right next to a park and walking distance to everything you might want to visit.

Friends_and_family Family

6/10

Pleasant

18 Mar 2025

Darian

Not as shown in photos. Very small room, but staff was great and breakfast included was also really good.

Leisure Family

10/10

Exceptional

18 Mar 2025

Joseph

One night stay for GAA match

Very nice place to stay, on Arrival room was quiet cold and had to turn on rad. Forgot to turn off and room went to other extreme at nighttime. There seemed to be only one setting. We had selected this place partially because of breakfast included but in the morning we discovered that it was on continental breakfast and hot breakfast was an extra charge. Now the hot breakfast was good quality and value. Other than these small things it was very cosy, friendly spot to stay and great location for matches in either Celtic park or the brandywell.

Partner

10/10

Exceptional

28 Feb 2025

Frank

Serendipity House Feb 25

Room was Ok but bed was way too soft for me and on the top floor.

Business

6/10

Pleasant

17 Nov 2024

Emily

Good, but noisy building

The stay was nice, people were helpful, but the noise level in the hotel is high. The walls are incredibly thin and the front door is used constantly by staff starting at 6:45 in the morning and slams shut every time. It was incredibly loud and disruptive.

Friends_and_family Friends

10/10

Exceptional

01 Nov 2024

Sean

Excellent view of Derry from the room. Clean and courteous staff.

Self

10/10

Exceptional

15 Sep 2024

Paul

Great place. Friendly staff. Fantastic food. Will definitely be back

6/10

Pleasant

16 Jul 2024

Deborah

The location was good
I didn't like the ensuite as it was extremely small, more like a cupboard

Leisure Partner

8/10

Excellent

25 Mar 2024

Patricia

Lovely breakfast - nice location.

Leisure Family

10/10

Exceptional

29 Jan 2024

Christopher

Coming here for years and gets better every time great staff n breakfast great rooms and everything u need

Leisure Friends

10/10

Exceptional

26 Nov 2023

James K

Just a quaint B&B with really nice staff. Breakfast was fantastic.

Leisure Family

10/10

Exceptional

23 Sep 2023

Kathy

Beautiful view of entire city from bar & patio!

Excellent location to avoid city center, was very quiet, small room but had everything you need, short very do-able walk to city centre, staff were all very kind and helpful, on-street parking but was not a problem getting a spot. But even better than all of that for us was the bar and patio in the back. So cozy and beautiful with a spectacular view of entire city. And at night the view is stunning with city lights.

Partner

6/10

Pleasant

04 Sep 2023

Kerry

I was in Room 2. The cleanliness in the bathroom was bad. Shower area had NUMEROUS places with black mold. We did not notice the mold until in the morning after daylight. When we took a shower the water seal on the shower leaked out on the floor. The flooring is tile and appears to be buckling up on the edge of the shower pan. The transition from the bathroom to the room is unfinished. I took photos to support my claims and will produce copies of the photos if requested. Parking is a situation where if you get a spot you are lucky.

Leisure Family

10/10

Exceptional

29 Jun 2023

wayne

Easy street parking and easy check in. Easy walk to walled city. Also easy walk to restaurants and we found a pub with open mic nite that was fun and friendly.

Leisure Partner

8/10

Excellent

16 Jun 2023

Sarah

We had a large room. Cleanliness was just OK (carpet, linens, window treatments were a little musty). But staff was kind, and the bar, restaurant and outdoor deck were amazing. Lively, well decorated and with a wonderful view of the city. Breakfast was great, with both buffet items and hearty hot breakfast. They catered to my gluten-free and dairy-free requests. We were able to find ample street parking in front of the B&B for our rental car. Note: The later you arrive, the less parking there is.

Leisure Partner

10/10

Exceptional

16 Jun 2023

Anthony

Great place for a night in Derry. Close to city center. Nice restaurant with good food and views off back patio.

Leisure Family

8/10

Excellent

08 Jun 2023

Paul

Really good stay, very helpfull staff

Partner

6/10

Pleasant

06 Jun 2023

Mary

Nice BnB , very good location. Lovely ba and restaurant although closes early. Breakfast was good continental breakfast was free and pay for fry etc .

Friends_and_family Family

8/10

Excellent

30 Nov 2022

Anal

.

Leisure Self

8/10

Excellent

23 Nov 2022

William

Close walk down the hill to Bogside and the city center.

Leisure Self

8/10

Excellent

06 Nov 2022

John

Affordable, safe area about 10 minute walk to downtown area. On street parking.

Overall, the property was OK, seems a bit tired and needs a little TLC.

Leisure Partner

10/10

Exceptional

07 Sep 2022

Catherine

The staff was very helpful in getting us an earilier check in because we had terrible jet lag. We were super grateful!

Leisure Family

10/10

Exceptional

03 Aug 2021

Brian

A great spot to stay in Derry!

A great place to stay in Derry - only 15 minutes from Foyle Street Bus Station. Staff always checking to see if everything is okay and fix any minor problems which they did very quickly. There were minor stains on the bedclothes which was no issue and obviously having a single bed isn't perfect but overall very highly recommended. Breakfast really good too!

Self

10/10

Exceptional

30 Nov 2019

L

Great value. Highly recommended.

Stayed for one nite and have no complaints. 1 would stay here again without any hesitation.

Business

8/10

Excellent

25 Oct 2019

Verified traveler

Great stay.

Partner

10/10

Exceptional

12 Oct 2019

Shannon

The facility was really great and the breakfast was delicious the location was very good walking distance to Almost everything . there are 3 flights and stairs so be prepared for a small crime to your room .

Self

10/10

Exceptional

23 Aug 2019

Verified traveler

Location was great. Room was lovely, clean and also large . The whole place was delightful. Breakfast was well planned with plenty of variety also. Staff were very friendly and helpful.
Self check-in was great too..

Leisure Partner

8/10

Excellent

05 Aug 2019

Verified traveler

The self-checking system is a bit impersonal. No opportunity to chat with the hosts about what to do around.

Leisure Family

10/10

Exceptional

08 Jul 2019

Ruth

Nice B&B

Nice B&B - buffet breakfast.
Only a few minutes walk into the city.
It is up a steep ish hill so that would be only thing I'd highlight.

Partner

10/10

Exceptional

14 Jun 2019

Verified traveler

Great property. Very smart and comfortable. Easy walking distance of town.

Business Self

6/10

Pleasant

06 Jun 2019

Verified traveler

A bit disappointed we were unable to get a room with an en-suite, though our private bathroom was only 10 steps away. Excellent breakfast provided.

Leisure Partner

8/10

Excellent

05 Jun 2019

Verified traveler

Close enough to walk to the city. Good breakfast and helpful staffing

Leisure

10/10

Exceptional

03 Jun 2019

Chris

Very Friendly staff. Feel at home type of accommodation. I like the Honesty Bar.

Leisure Family_with_children

10/10

Exceptional

28 May 2019

Steven

We were extremely happy with our stay,

We were extremely pleased with the service we received, the beds were very comfy, the breakfast has a great variety of a good Irish food and the staff extremely friendly and go out of way to make the stay most enjoyable

Family

10/10

Exceptional

21 May 2019

Kathy

Great stay!!

Clean, excellent, friendly, great breakfast options and great location. Because of renovations, my brother’s shower didn’t drain properly but they worked hard to rectify things quickly. Would highly recommend this place.

Family

10/10

Exceptional

12 May 2019

Evgeny

Great place and amazing service

Amazing

10/10

Exceptional

07 May 2019

Whitney

Serendipity House

Great little B&B. We stayed in the new addition and it was wonderful. Only issue we had, was the heat. We couldn’t figure out how to turn it on or off and it went off in the middle of the night so we were really cold in the morning. Otherwise, I would highly recommend staying here. Walking distance to great restaurants, the wall walk and peace bridge.

Friends

6/10

Pleasant

17 Apr 2019

T

I never received the email with the code to the lock box so upon arrival had to call the property owner to get the access code. Our room was upstairs on the third floor (not handicapped accessible if you need it to be) and the bathroom was very, very small. The small shower was very confined and ran out of hot water so a cold shower was what my wife and I got. Also, the bathroom sink was positioned right be the corner shower which restricted half of its access, needless to say washing hands, brushing teeth, and washing face was nearly impossible. The WiFi Internet was very spotty.

Leisure Partner

10/10

Exceptional

26 Mar 2019

Roberta

Serendipity

We had a great view of the city. Restaurants and pubs are walking distance.

Family

10/10

Exceptional

04 Mar 2019

Verified traveler

Great little B&B. Very comfortable beds and a nice breakfast. Host was very accommodating of our late arrival.

Friends

10/10

Exceptional

01 Mar 2019

Verified traveler

Loved the modern take on the air bnb! Great breakfast and comfortable bed. Bit of some stairs to the top floor but we knew to expect that. Fee Parking our front and a close walk to city center was great.

Business_and_leisure Partner

6/10

Pleasant

23 Jan 2019

Verified traveler

Excellent staff
Good breakfast
Bad storage space
Very congested
No space for any items
Good for pure late bed and early out

6/10

Pleasant

06 Oct 2018

Yuval

Good stay with no personal touch

We stayed at this hotel for 1 night during September 2018. The overall stay was average to good but felt there the was a lack of personal touch/owner didn't go the extra mile for the guests.

Remember, this place is a self check-in. The day prior to arrival we received an email with our lockbox code to receive the room key...Good thing I've checked my email, otherwise we would have been clueless on what to do.
The positives:
-The place is close to the town, about a 10 minute walk to town.
-The room was clean with nice view on the town.
The negatives:
-very small shower area.
-small room, we had 2 medium luggage so we had to be creative on how to place them in the room.
-although free parking mentioned, the parking is on the street (free) and not private. There was parking on the street when we arrived.
-we did not meet the owners as this is a self check-in place. So the only interface we had was with the cooking lady (who is also the cleaner) during breakfast. She felt like a very cold person, so not much interaction.
-Breakfast was average, no thrills.
Overall okay stay for one night but without all the pampering we received at other hotels/B&Bs we stayed at during our Ireland trip.

Partner

10/10

Exceptional

22 Sep 2018

Maureen

Lovely little B&B. Easy walking distance to central area; the wall entrance, guild hall, some shopping

Friends

6/10

Pleasant

12 Sep 2018

Jennifer M

Breakfast was best

Do not feel it was made clear upon making reservation that private bathroom was external and down a flight of stairs which is difficult for my elderly mother to manage

Family

10/10

Exceptional

05 Aug 2018

Steven

Bogside Delight

Nice B&B on the Bogside. Rooms were comfortable and food was good for breakfast. We walked to city center and generally around the local area to see the murals, etc. Derry is hilly which may be challenging to some.

Family

10/10

Exceptional

22 Jul 2018

Natalie

Photography Trip to Ireland

The purpose of this trip was to meet some local photographers and the location of Serendipity was perfect. A few minutes walk into the main town too.

I must admit I was a bit nervous as I was on my own and my room (3) has a separate private bathroom and it just down some small stairs, but I had nothing to worry about. It was not a problem and I felt very safe and comfortable.

The beds are very comfortable! Breakfast was spot on and staff very welcoming. Decor was mainly beautiful but there are some areas that could do with some TLC..

I’m looking to come back and hold some Photography workshops at Donegal beaches and would have no hesitation to bring back my Photography colleagues here.

Thank you Stephen for a lovely little B&B... I’m glad I have found you.

Natalie

8/10

Excellent

24 Nov 2017

Verified traveler

Fair value

Walking distance to town center & transport Good large buffet breakfast.

10/10

Exceptional

25 Oct 2017

Mario

All what a good bed and breakfast needs

Brilliant stay, amazing breakfast. Comforts all your needs for a pretty good price.

Partner

8/10

Excellent

16 Oct 2017

Betnie

Great B&B

Previous comments mentioned problems with check in but they've changed their system to a personal lockbox so you can check in whenever you wish.
Nice building on residential street so parking could be the only issue.
Very clean. Modern and comfortable. Great views from room 1 and dining room. Lovely breakfast. Local pub just around the corner and a great Italian restaurant at the bottom of the hill.

10/10

Exceptional

27 Sep 2017

Bob

Good stay in Deery

Stephen was helpful on checking in. The breakfast was a 5.

Partner

8/10

Excellent

04 Jun 2017

Eric

Happy with the stay, nice room with a view, friendly staff, good wifi, Only street parking,

Partner

8/10

Excellent

02 May 2017

arthur

Interesting area of Londonderry.

Family

2/10

Poor

15 Sep 2016

Verified traveler

DO NOT STAY AT THIS BNB.

TERRIBLE EXPERIENCE WITH THIS BNB. The bnb was hard to find especially when you are driving in a foreign country with no GPS as our data service didn't extend to londonderry. We were late for check-in, and when I explained to the owner that we had issues and were lost, he responded, well that's not my problem. Like seriously?
Is this seriously how you treat your customers? He refused to check us in, saying we were rude and refused to refund my money. We were clearly agitated after driving for over 2 hours in a foreign country trying to our way, but he showed no compassion what so ever.

2/10

Poor

10 Sep 2016

Verified traveler

Terrible experience

Booked this hotel during our drive around in Ireland and northern Ireland. We got lost getting in from Belfast and lost signal, so we got there an hour later than planned and missed check in. There was no one there upon our arrival, so we buzzed the intercom and called the propwrty. For about a good 10 minutes there was no answer, at that point, we were tired hungry and very agitated because we had a tough drive in. Someone shows up, and I approached him hoping it's either a guest or an owner that can let us in. The first thing he said was your an hour late and you only booked for one person. I said oh okay, but I booked 2 beds and we got lost driving in and didn't have signal. He answered well that's not my problem is it. That's not my problem, is it???? Is that seriously how you greet guests who have been lost and had to struggle to find their way? The owner refused to check us in, so we had to find an alternative location to stay, at 930pm in a foreign land with barely working cell signals. Not recommended.

10/10

Exceptional

05 May 2016

wendy

Great place to stay in Derry!

This place was great and the price was amazing! We easily walked into town and to the \"walled city\". Breakfast was lovely! We would recommended this place when staying in Derry!

Partner

4/10

Poor

16 Apr 2016

Alan

Serendipity House

Serendipity House enjoys a good location with some good views of city. Sadly, thats were the recommendation stops. The room we stayed in was small, shabby and poorly maintained including broken furniture, split shower hose; broken tiles in bathroom; damp stains. Overall the building has poor sound proofing. It boasts the offer of a fine breakfast but again this was disappointing with items that were cold and either ageing (fruit past sell-by date) or missing. It's difficult to determine who you are really dealing with but the impression is this business is only interested in the profit they make vs customer care. Clearly little investment in this property tic standards of furnishing and maintainance. If your're stuck for a place to stay overnight then this would probably make do - otherwise its not at all typical of Irish hospitality and standards.

8/10

Excellent

09 May 2015

Verified traveler

Great Stay in beautiful city

Stay was lovely, the room was comfortable and staff friendly. Access to WIFI was good.

8/10

Excellent

25 Apr 2015

Paul

Recommended.

Good host. Great location. Bathroom a bit small but manageable. Wonderful old building, decorated well. Nice walk into Derry.

Family

10/10

Exceptional

15 Mar 2015

Dell

Nice B & B in the Bogside area of Derry

Friendly atmosphere. Nothing was too much trouble. The breakfast was fresh and tasty with plenty of choice including home made scones. The room was a bit small but adequate and very clean. The lounge was comfortable with internet access and a large tv.