S Central Hotel & Spa

Vietnam , Hanoi and North
HANOI, No 18 Tho Xuong Lane Hoan Kiem
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50 reviews shown

6/10

Pleasant

16 Nov 2025

Thanh

We stayed four nights.
Very friendly staffs.
Healthy breakfasts, included in the cost of the room.

DO NOT WASTE YOUR MONEY FOR THE WIFI AND SIM that are referred by the hotel manager/staff.
We paid 800K VND for a WIFI device and 300K VND for a phone sim. The 300K VND seemed to work, but the 800K VND WIFI device was useless. We even exchanged to try the second one, but it was still useless.

Sim and WIFI for 30 days are lot cheaper everywhere.

Leisure Family

10/10

Exceptional

07 Jun 2025

Keyna

The Hotel is close to everything. We took a grab taxi from the Cathedral everyday and it was a 1 min walk. 12 minutes to the lake. Shopping and food around the corner. Perfect location.

Leisure Family

2/10

Poor

21 Apr 2025

Verified traveler

Lack of staff training but location was ok

I am writing to express my disappointment with our recent stay at your hotel. Unfortunately, the experience was far from satisfactory.

Upon our arrival, we were met with unwelcoming and rude behavior from the front desk staff, which set a negative tone for our visit. Regrettably, this continued at the end of our stay when your manager, Harry, also treated us discourteously.

What was meant to be a relaxing and enjoyable family vacation to Hanoi ended up being memorable for the wrong reasons due to the lack of professionalism and hospitality shown by your team.

I hope you will take this feedback seriously and address these concerns to improve future guest experiences.
Hope they can invest in training their staff with hospitality and guest management. So they can make guests more comfortable.

Street is not accessible by car so be prepared for that. If you booked tours you would have to walk to a nearby street that is accessible with cars

Friends_and_family Family

10/10

Exceptional

25 Mar 2025

Jennifer

The staff was amazing! They spoke english and helped arrange transportation to and from the airport for us. They were able to help book us a tour for Ha Long Bay. They gave us welcoming drinks and snacks as we waited for our room and then helped bring up our luggages to the room.

Leisure Family

10/10

Exceptional

28 Dec 2024

Kevin

We found this hotel at the very last minute in the Old Quarters. The hotel staff were very accommodating and professional. The location is very convenient but please be aware that cars/vans won’t be able to drop you off in front of the hotel due to a small alley. The room is tight but enough for a family of 5. The bathroom is very small and the shower was missing a glass screen so every time you showered the entire bathroom will be wet. The breakfast that came with the room has a wide variety of food and it was pretty good. Overall the hotel is good for a quick night stay for its convenience.

Leisure Family

10/10

Exceptional

11 Nov 2024

Derrick

excellent quality

excellent hotel. staff are amazing. great location. clean and comfortable

Self

10/10

Exceptional

23 Mar 2023

Kevin

The room is big and has a lot space to walk around. The room was very nice and clean. There was a balcony and cross street is St. Joseph's Cathedral, and it's very beautiful Church. We lived in down town Hanoi. It is very convenient. There were a lot of restaurant and coffee shop.

Leisure Family

8/10

Excellent

28 Feb 2023

Mai

I used this hotel for 4 hours stay. It was very easy to arrange the time. I could leave my luggage and walk around before check in time as well. If you need some rest or take a shower before getting on a sleepover train, I would definitely recommend.

Leisure Friends

8/10

Excellent

12 Feb 2023

Deanna

Comfortable stay in the Old Quarter

Great staff and service.

Friends_and_family Friends

8/10

Excellent

28 Dec 2019

Verified traveler

The location is very good, easily accessible with many restaurants and convenient stores nearby.

Leisure Family

8/10

Excellent

04 Oct 2019

Verified traveler

We received a very good service from the hotel crew from the moment we first arrived till we checked out. They were very attentive and helpful. Especially Lisa, in the reception, which was very patient, intelligent and had a very good English so she could and help us connect some very good activities in the area.

Leisure Family_with_children

6/10

Pleasant

10 Aug 2019

Verified traveler

It’s located in Hoan Kiem so everything is small. The room come with two double beds, which is perfect for two adults and two kids. However, they will charge you for the fourth kid. Kids under 18 have to stay with parents do not apply here. Free breakfast was serve in a tiny space in the reception area, I didn’t eat it so don’t even know the food but just the service area and the food display wasn’t appetizer at all. Bathroom was also tiny and not too clean also. The only good thing was the two beds and the sleeping area, clean and roomy, just like the picture I saw online. I won’t come back here though. But I think most of the hotels nearby are the same since it’s in this area and the price was pretty cheap. We only stay one night so I didn’t care.

Leisure Family

10/10

Exceptional

07 Aug 2019

Justin

BEST HOTEL EVER!!!

Our first stop on our Vietnam vacation was Hanoi. I did a quick search for a hotel on my phone as we were boarding the plane. This hotel popped up as recommended and I am so thankful it did. The staff was amazing and friendly, and so giving. From the minute we walked in the door we were treated like VIP and family.

Chris, Hai, Dong, and Phuong were the ones we mostly communicated with and they were so helpful. Not only was the hotel clean and comfortable with large rooms, but they also helped us plan our trip to Bai Tu Long Bay and got us a really great deal with an amazing room!

This is the perfect location (Old Quarter) for travelers looking to experience the shopping, markets, and local food. You’re close to EVERYTHING!

On our way out of Vietnam we stopped in Hanoi for an hour to do some quick shopping. We arrived at S Central to ask for a favor. They were more than willing to hold our bags for us and get us a ride to the airport. They made sure our belongings were safe and helped us get out of Hanoi right on time. Hai also gave us a very thoughtful parting gift and welcomed us back anytime.

If you’re looking for a hotel for a great rate, great care, and in a great location you will not be disappointed with S Central! We will be back again for sure!

Family

10/10

Exceptional

05 Jun 2019

Verified traveler

Great location in the center of old town. The staff was very helpful with recommendations on things to do, places to eat, sites to see, transportation, and everything else I needed. The free breakfast was perfect to start the day.

Leisure Self

10/10

Exceptional

17 May 2019

Verified traveler

5 Star Staff at a 3 Star Hotel

The staff is very attentive to whatever you need and their efficiency and kindness made a three star hotel seem like a five star and the location was perfect for us to walk almost everywhere we went.

Partner

10/10

Exceptional

14 Apr 2019

Verified traveler

From start to finish, the service provider by this hotel was amazing. I look forward to my next stay here.

Leisure Friends

10/10

Exceptional

23 Mar 2019

jhkeos

Geat location, near St. Joseph Cathedral, wonderful place to explore Old Quarter. In a small alley so it's quieter. The staff was always very helpful and accomodating.

Leisure Friends

8/10

Excellent

12 Feb 2019

Anh

Great location, great service

Receptionists at the front desk were very helpful and friendly, very prompt to answer our questions and requests. The location was great, just close enough to Hoan Kiem lake, but not as noisy as the surrounding hotels. Bed was comfortable and the bathroom was clean, albeit small for taller people.

Partner

10/10

Exceptional

12 Feb 2019

James

Loved the stay here

We had a very nice room with a comfortable bed and a nice bathroom and shower. Good wifi was included and the location was fine. It was a great value and would not hesitate to recommend this hotel.

Partner

10/10

Exceptional

05 Feb 2019

Verified traveler

I arrived hotel very late and I was surprised to see the hotel’s location and neighborhood. But I realized that that’s very common in Hanoi. I was treated with kindness and smiles. The staff were very professional and helpful. Especially, Dong and Rachel were always there with helping hands. Breakfast was delicious. My room was newly renovated and clean.

Leisure Family

10/10

Exceptional

31 Jan 2019

Kay

Good hotel

Dong is perfect

Partner

6/10

Pleasant

21 Jan 2019

Sin

No complaints for the price. Room is really big.

Hotel is in a good location. Everything's is ok but the house keeping certainly needs improvement.
On day 1. Was toothbrush was thrown away by the house keeper. On day 2 I used the ones provided by the hotel and its was thrown away as well. I dont really care if they throw the free ones away. But if they are not clear of who's it is. They should have kept it there.

Friends

10/10

Exceptional

27 Dec 2018

Verified traveler

The hotel was conveniently located in the old French quarter of Hanoi, right next to the Cathedral and walking distance to the lake. Plenty of shops and good restaurants/cafes nearby as well. The staff is also very friendly and hospitable. They assisted us with everything we requested from show tickets to day trips. Great place to stay and highly recommended for families.

Leisure Family_with_children

10/10

Exceptional

21 Dec 2018

Andrew

Perfect place.

The hotel staff just cannot do enough for you. The rooms are clean and smart and breakfast is filling. Couldn't have asked for more. Would stay here again.

Family

8/10

Excellent

27 Nov 2018

John

Nice hotel in the heart of the old town. Staff are lovely and really attentive. Room itself was nice. The bed has the plastic undersheet in which seems to be the norm in Asia but this did make sleep uncomfortable however you will probably get this in most hotels.

About 20seconds to walk to the cathedral and then andother minute or so to the lake.

Great location, great staff. Good hotel.

Partner

10/10

Exceptional

28 Oct 2018

Joe

Great location, great small hotel

Loved it here, staff really cares, they do a great job and if you’re in Hanoi, around St Joseph’s Cathedral is the best place to be IMO.

Partner

8/10

Excellent

08 Jan 2026

Alexandra

Friends_and_family Family

8/10

Excellent

05 Dec 2025

Roque

Gran desayuno

Friends_and_family Family

10/10

Exceptional

07 Sep 2025

Duy Phong

Large room, comfy bed, good breakfast , 10/10

Business_and_leisure Self

10/10

Exceptional

07 Sep 2025

Duy Phong

Good location, many good restaurants around the hotel. Staff is excellent ! Special thanks to Harry and Brian for arranging my trip.

Leisure Family_with_children

10/10

Exceptional

04 Sep 2025

Duy Phong

Spacious room, staff treat me as if I’m their family.
Central location, easy to reach to many good restaurants

Business Self

10/10

Exceptional

04 Sep 2025

Duy Phong

Breakfast is excellent ! Helpful staff, big room

Leisure Partner

10/10

Exceptional

04 Sep 2025

Tech

Hotel staff are the best. They arranged everything for me, especially Brian. He arranged Ha Long Bay and Ninh Binh tour with cheap price for me. Big thanks !

Leisure Family

10/10

Exceptional

24 Dec 2024

Pål Anders

Perfekt spot i Hanoi

Perfekt stay. Thanks to Kimmie, friendly and kindly:)

Friends_and_family Family

10/10

Exceptional

15 Oct 2024

Amy

Excellent Hotel. Located in the center of Hanoi oldquarter . The big and very comfortable room with great Balcony and Window. The best Buffet breakfast during all my Trip in Vietnam. Staff was wonderful , very friendly and helpful. Especially Mr Harry helped us all the best information about travelling around Vietnam. He orgarnised for us the best trip to Ha Long Bay 2 days 1 night, Ninh Binh, Sapa and sleeping train to the South. Highly recommend and we will be back for the next trip to Hanoi.

8/10

Excellent

11 Nov 2023

Jesper

Great location and friendly staff

The hotel has a great location, a little withdrawn from some of the very busy Hanoi streets, but still right next to St. Joseph's Cathedral right next to the Hoan Kiem lake. The staff is very friendly and helpful with booking trips and giving advise. The restaurant for breakfast is quite small, so make sure to get there early in the morning for a good seat.

Friends_and_family Family

10/10

Exceptional

16 Jan 2023

Ingrid

Fantastiskt

Hade två fantastiska dagar i Hanoi. Servicen på hotellet var otroligt bra. Kan varmt rekommendera detta hotel om man ska besöka Vietnam.

Partner

4/10

Poor

28 Sep 2022

Mamoru

ロケーションとしても周りに特に美味しいレストランも無く、便利が悪かったです。

Business Self

10/10

Exceptional

03 Oct 2019

WON SOK

Near church, Kind, Clean and Comfortable.

This hotel is consist of two building, 6 floor, across the way.
The One hotel have elevator, The other have no elevator.
But the other service is very excellent.

Friends

10/10

Exceptional

12 Sep 2019

WON SOK

언제라도 다시 찾고 싶은 숙소

친절한 안내, 청결함. 맛있는 조식.성당이 보이고 종소리가 들리는 풍광.. 호안끼엠과 시장에서 가까움. 가성비 좋아요.
단, S Centeral 의 S글자를 잘 알아보지 못해 골목길에서 지나쳐버림. 한 건물은 엘리베이터가 없어 6층까지 걸어서 ~~. 무거운 짐이없어 다행~~

2/10

Poor

31 Jul 2019

JOUNG A

오버부킹...

오버 부킹해서 옆후진 호텔로 보내는 뻔뻔한 호텔. 여행하루 첫날부터 완전 기분망침.

10/10

Exceptional

13 May 2019

GYUHONG

저는 만족

호안끼엠 호수 근처 성요셉성당 바로 옆
위치가 맘에 들어서 선택했다
싼 가격에 깨끗하고 좋은방 친절한 직원들
저는 완전 만족했어요

6/10

Pleasant

17 Apr 2019

종묵

S센트럴 이용후기

숙박시설(모텔수준)/ 위치는 나쁘지 않음
혹 하롱베이 예약시 호안끼엠 호수 근처 통해서 예약 추천 호텔에이전시 통해서 절대하지 마세요 눈탱맞음
호수 주변 USD25~40정도면 나쁘지 않음(하롱베이 디럭스여행추천 )

Partner

6/10

Pleasant

07 Apr 2019

Sun woo

두시간 잤음

친절히 맞아주시는 스탭분들이 계셔서 최악은 면했습니다. 3층에 숙박했는데 나를 반기는 모기떼 때문에 잠을 거의 못잤습니다. 모기를 11마리 잡았습니다. 모기 퇴치제를 꼭 구비하셔야 될듯합니다.

10/10

Exceptional

19 Mar 2019

Hyun sun

좋아요

저렴해서 걱정했지만 깔끔하고 좋았어요. 룸도 업그레이드 해주고~ 조식도 좋았어요 ㅎㅎ

Family

4/10

Poor

12 Mar 2019

alain

Nous avons ete voles du montant du taxi pour l aeroport , que nous avons payé ( le double du montant ordinaire ) et le taxi n est jamais venu , nous n avons pas ete rembourses et obliges de se debrouiller seul dans les petites ruelles tres tot le matin pour trouver un taxi et evidemment le payer une nouvelle fois

Partner

8/10

Excellent

06 Mar 2019

Eungi

호엔끼엠 근처의 적당한 숙소

호엔끼엠 호수 근처에 위치하고 있으나 골목 안쪽이라 처음에 찾기가 좀 힘들었음.
직원들의 서비스는 좋았음

Friends

8/10

Excellent

19 Jan 2019

Marie

A nice place

We had a nice stay at the S central hotel. The best thing about the hotel is the service, we were treated by Dong that was super helpful and so nice. Where we were a bit disappointed is the size of the double room. It is really tiny, less space than what it seems on the picture, whereas the 4people room were really big, according to the picture. Otherwise we were genuinely happy with the hotel.

Partner

10/10

Exceptional

02 Jan 2019

Verified traveler

Schönes, zentrales Hotel mit hervorragendem Servi

Großartiger, sehr persönlicher Service. Tolle Lage. Kleines, feines Frühstück, das bei uns keine Wünsche offen ließ.

Family

10/10

Exceptional

29 Dec 2018

Youngock

7명의 친구들이 2개의 방에 2박을 했다. 처음부터 끝까지 직원들이 매우 친절했다. 룸도 넓고 사용하기에 어려움이 없었다. 위치 또한 성요셉성당 주변 중심 관광과 맛집이 포진되어 매우 좋았다. 아침식사도 매우 훌륭했으며 사파출발하는 날은 샌드위치 도시락과 과일까지 포장해주었다.

Friends