Name: Conifer Grand Hotel
Address: 40-42-44 Tho Xuong, 40-42-44, Hanoi, 100000, VN

10/10

Exceptional

10 Oct 2025

Lisa

Phenomenal customer service

Leisure Self

10/10

Exceptional

04 Oct 2025

Lisa

Love the service. So friendly and very helpful. Sophie was top notch.

Leisure Friends

10/10

Exceptional

30 Apr 2024

Tammy

I like that it is close to Train street

Leisure Partner

10/10

Exceptional

29 Nov 2023

a

Great location, friendly staff particularly the Porter. Only thing bit disappointed by was the price of the water in the hotel fridge (which also was only just cold) was 6 times what it would cost in a shop - I expect a mark-up but of all the hotels we stayed in this was the biggest mark-up by a long way

Leisure Partner

10/10

Exceptional

20 Aug 2023

Stephen

A great hotel right in the heart of the Old Town, and right next to St Joseph’s Cathedral, and a craft beer bar (if that’s your thing). If you want the truly authentic Hanoi Old Quarter experience, this is the place for you. Hoan Kiem Lake is also just a short walk away. I’ve stayed there twice now and highly recommend it.

Leisure Self

8/10

Excellent

16 Jan 2020

Verified traveler

Friendly and helpful staff. No view from our room though. Convenient location to the night life.

Leisure Friends

10/10

Exceptional

09 Jan 2020

Verified traveler

Centralize and easy to get anywhere. I really enjoyed my stay there

Leisure Self

10/10

Exceptional

09 Jan 2020

Verified traveler

Buena ubicación , en el corazón de la ciudad
Staff amable

Leisure Partner

10/10

Exceptional

07 Jan 2020

Dylan

Delicious breakfast buffet. Great location, away from main roads. Very clean and staff were really pleasant.

Leisure Partner

4/10

Poor

05 Jan 2020

Verified traveler

Hotel is old, should not be 4 stars anymore. Need a revamp.

10/10

Exceptional

11 Dec 2019

Verified traveler

Nice location. I like the quiet environment and the staff are polite and helpful.

Leisure Friends

10/10

Exceptional

08 Oct 2019

Tania

Loved it !

We stayed in 3 different hotels in Hanoi, all around the same price range (40-50$), this one way absolutely worth the additional 10$. Looks exactly like the pictures. Service is top notch and the hotel is clean. Shower head actually worked too!

Only thing that could improve a little, breakfast. But then again, we had a load of exotic fruit, so cant really complain (;

Partner

10/10

Exceptional

30 Sep 2019

Verified traveler

Perfect stay with very clean room, breakfast could get better but was play

10/10

Exceptional

25 Sep 2019

Verified traveler

Overall is good. Staff were welcoming and friendly

Leisure Partner

6/10

Pleasant

11 Sep 2019

Kelvin

comfortable room but with a inexcusable incident.

room is clean and pretty comfortable but some things to note
- my stuffs were thrown out of my room after checking in and only after returning to room at night then i see my luggage being dumped at the walkway. this is very worrying.

- aircon is horribly weak.

-some black mould has grown in the toilet area.

8/10

Excellent

21 Aug 2019

Chun Wui

Great stay

Room got upgraded to Family room. Room is spacious and clean, breakfast is really good. Location wise not so ideal as it is located in an alley but no big deal, as long as it is clean and quiet.

Partner

8/10

Excellent

13 Jun 2019

RACHEL

Located in old town and central location. Easy to walk to central lake and shops. We stayed here prior to a cruise and after. The rooms and decor are to a good standard but unfortunately the sound proofing is poor and we got frequent disturbed by other guests and staff in the corridor and other rooms. The hotel is located on a small side street which meant vehicles other than motorbikes/moped couldn’t go down the road. When we got vehicle transfers a member of staff did help with baggage to a main road and were very helpful.

Leisure Partner

6/10

Pleasant

21 Feb 2019

Leagh

Great location!!

We really enjoyed our stay at the Conifer Grand Hotel. It's set in a great location, close to so many local attractions, restaurants and shops! The room size was a little disappointing and the service could have been better but overall we were very happy with our stay.

Partner

8/10

Excellent

18 Feb 2019

Verified traveler

Very friendly staff great location, the AC system is a little irritating as it turns off on it’s own and it gets very hot in the middle of the night

Leisure Friends

8/10

Excellent

15 Jan 2019

Verified traveler

very nice for teh night. however had had . asmoker in the room

4/10

Poor

29 Dec 2018

Bugfoot

Room provided was too noisy. Can hear people talking, chopping, preparing food down below

10/10

Exceptional

28 Dec 2018

Verified traveler

What a great Hotel.. we had 2 nights there and it was very comfortable and clean.. the staff were very helpful and nice. We would stay there again
Well done guys..

8/10

Excellent

07 Dec 2018

Adam

Small hotel, good price for twin room £45. 8.10

Small Hotel, friendly stay, comfortable twin beds, breakfast ok, short stay is a good spot.

Friends

8/10

Excellent

03 Dec 2018

Pranay

Air-conditioning !!!

It's a nice small hotel , located one of the by-lanes ( thank God for that )of old quarters. It's quite because of it's location, on the main road noise is 24/7.

They has set a timer of 25 min for ac to shut down which was the worst part in my entire stay. They rectified on the 2nd day morning but it became the same after the house keeping. Finally on the last day they changed the settings after the housekeeping and remained like that.

The staff is exceptionally polite ,warm and ever so smiling. Loved everyone from door man / housekeeping/ reception to restaurant people.

The breakfast is very functional with an 8-9 item menu ( 2 items for my vegetarian friends ).

But the location is the best with church square 40 steps away. Most of food tour shops just round the corner .

For a $100-$120 budget Traveller this is a great choice. But do choose room with a window and on higher than 3rd floor. Till 3rd floor you can watch the neighbor and their rooms.

Family

8/10

Excellent

02 Dec 2018

ANGELA

Nice Hotel for Hanoi Old Quarter

Hotel was very nice and as pictured unlike other hitels in Hanoi. I found it a bit hard to get to and from as it is not on a main street. The front desk communication could have been a little better. I asked for a 90 minute massage and they wrote up for 60 minutes. Massage was great but the soa had no music and was so bright.

10/10

Exceptional

17 Nov 2018

Philip

Nice staff. Close to lots of attractions that I was interested in going to.

10/10

Exceptional

03 Nov 2018

Verified traveler

Fantastic location in old quarter. The most helpful and friendly staff.

10/10

Exceptional

03 Nov 2018

Verified traveler

Decent hotel for business or holiday

Well maintained place, English speaking staff, quiet location in a prime location which is away from the main road. The only down side was, water will spill out of the showering area which will left the bathroom wet after a showering. Overall a very pleasant experience for my 6 nights stay.

Partner

10/10

Exceptional

01 Oct 2018

Verified traveler

Hotel inside is wonderful. Outside, you’ll definitely know you’re in Vietnam as you see meat being chopped and vegetables being cleaned.

10/10

Exceptional

30 Sep 2018

Verified traveler

Great hotel

Lovely little hotel in a slightly quieter part of the old quarter

Friends

8/10

Excellent

21 Sep 2018

Georgia

Clean hotel in a good location

The hotel is located in an alley in the Old Quarter which although you have to carry your bags from the main road, is much quieter as there is less traffic here. The location is great for seeing most sights in Hanoi. Room is comfy and clean with good a/c. The breakfast is okay, nothing fancy (some cereals, salads, pastries and mostly asian hot dishes) but hey if it’s included in the room price you can’t complain really. I will say that the spa is not value for money unfortunately so I would suggest going elsewhere. The gym is also very minimal, a treadmill, bike and a small rack of dumbbells - this didn’t bother me but if you are a gym junkie then it might be an issue. Overall a nice stay in a great location. Would recommend the hotel but not the spa!

6/10

Pleasant

27 Aug 2018

Verified traveler

Nice little hotel, very clean. Breakfast was very cold and not enjoyable but other then that it was fine for a overnighter, the staff were lovely

8/10

Excellent

12 Aug 2018

Joseph

Good location

Ideally located in the middle of the old town. Friendly staff.

8/10

Excellent

05 Aug 2018

Verified traveler

Great stay

Very kind staffs, being with me at the hospital all along at night. But the bed sheets were not clean at all. But I'd love to visit again since the location is so good and their kindness.

Friends

10/10

Exceptional

23 Jul 2018

LJ

I had originally looked at the Conifer Grand Hotel but decided on another hotel in the Old Quarter - that turned out to be a huge mistake and after arriving at the other property, we spent one night there and then had to get out ASAP. Thankfully, the Conifer Grand had 2 of their suites available and we stayed for a week. The property is pretty brand new, extremely clean, staff are all very lovely, courteous and welcoming - from the door staff, check-in staff and even housekeeping. We had 2 of the suites at the front of the hotel facing the front alley/street and it was lovely to be able to see people walking through the street and hear the rooster crowing in the morning (and afternoon). I managed to see the other room types also - the family room looked the same just slightly bigger and the standard rooms were quite a bit smaller with no view but still looked clean and with the same furnishings. It is a nice area just next to the cathedral, quieter and not as 'backpacker-y' as the rest of the Old Quarter. Would definitely stay again if we ever returned to Hanoi.

10/10

Exceptional

09 Jul 2018

Duc

this property is exceeded my expectation for the 4 star hotel in Hanoi. Service is excellent and they seems to go out of their way to help the customer. Special thanks to Ms. Thuy and Ms. Van

10/10

Exceptional

08 Jul 2018

Hyunjung

Well-organized hotel.
Clean room and simple breakfast,
English-speaking staffs They worked for me.
I want to go back again.

8/10

Excellent

22 Jun 2018

CM

Nice hotel with good food

Great stay for a short trip by yourself or with family. I definitely will recommand to my friends.

6/10

Pleasant

19 May 2018

David

Decent Place

Hotel is nice but rooms are very small and dated.
Restaurant won’t give you a cup of coffee and gen though there was none in the room.

Partner

10/10

Exceptional

16 May 2018

Kevin

The hotel is clean as the photos shown. The staff is very helpful and good in English. The buffet breakfast is good, you can even have Pho (beef noodle soup) too. Also, the hotel is located at the old city area, all restaurants and shops are in walking distance. A pretty safe areas too. I recommend this hotel.

8/10

Excellent

23 Apr 2018

Chua

Nice new Hotel but not so accessible!!

Brand new hotel, very spacious room with nice room amenities... hotel front desk staffs helpful and speak good English. Negative point is taxi or private car cannot drive-in to hotel entrance, has to drag luggage through the narrow lane :(

10/10

Exceptional

19 Apr 2018

Lana

Attractive, clean hotel with very helpful staff. Great air conditioning, hot water and water pressure. Not on a main street so nondirect traffic noise and exhaust fumes high is wonderful. Near the cathedral so you can hear the bells but it makes a pretty view from the room. The bell ringing is interesting.

10/10

Exceptional

15 Apr 2018

Verified traveler

Very comfortable hotel, ideally located

Lovely clean hotel, ideally located in the Old Quarter of Hanoi. Very well equipped. Good buffet breakfast.

8/10

Excellent

11 Apr 2018

Thomas

Interesting neighborhood

On our first visit to Vietnam, we arrived to this hotel by Uber and the driver let us off on a busy street and pointed down an alley that was a little bit scary to first-timers. We thought there may have been a mistake, but quickly found the hotel. The hotel is small, but well designed, interesting, clean and comfortable. The elegant entrance fronts on the bustling alley with tiny pho noodle shops, souvenir shops and the local dog who greets and guards the residents. A rooster calls each morning and is far enough away to be pleasant rather than annoying. Our room overlooked a beautiful old cathedral. We enjoyed the trendy Pasteur Street Brewing Company - a hostel and brewery - that was just around the corner. The hotel staff arranged our tuk tuk city tour which was great. The breakfast was varied enough to offer us different choices for each of three mornings. Eggs to your specifications are available with breakfast pastries, fruits, yogurt, salami, cheese, breads, etc. This was a perfect place to experience an authentic Hanoi neighborhood.

Family

8/10

Excellent

18 Feb 2018

Verified traveler

New Hotel

Everything was perfect but noise from elevator chiming at every level can be heard from room

8/10

Excellent

29 Dec 2024

Verified traveler

飯店在巷子，很靠近景點。早餐選項很少