Royal Plaza Hotel

10/10

Exceptional

14 May 2026

Mila

I highly recommend this excellent Hotel it’s so clean..Staff so helpful front desk & especially to night shift duty helping out luggage’s. Outdoor so clean although we don’t used the pool. Areas so convenient shopping malls and my Grandchildren enjoyed playing in the arcade area’s..For sure will come back soon & staying this Hotel again..

Family_with_children

10/10

Exceptional

13 May 2026

Alan and Diana

Great customer service,clean,great location.

Friends

10/10

Exceptional

12 May 2026

Mae Hanee

Great

Family_with_children

8/10

Excellent

12 May 2026

cameron

Everything is good , except their bathtub is too high for the old ppls

8/10

Excellent

11 May 2026

Rosa

The bath was well distributed except for the fouly smell of the shower curtains.

Family

10/10

Exceptional

11 May 2026

Chung

Great service, clean and comfortable stay and convenient location in Mong Kok, connected to MOKO hotel. I would definitely stay here again.

Family

8/10

Excellent

11 May 2026

Kristie

Nice room

Family

10/10

Exceptional

11 May 2026

Francis

Very convenient since it is on a mall. Does not know it is on a hill though. Need to walk 10 minutes to the MRT that lead to most stations though.

Family

10/10

Exceptional

10 May 2026

Ken

Excellent location. Walking distance to many attractions, shopping markets and local food.
Connected to MOKO mall and to MTR station making it very accessible to all parts of Hong Kong.
Staff are informative, polite and attentive. Highly recommend.

Family

10/10

Exceptional

09 May 2026

Wei Ran

Superb location, mall, street shopping, MTR are all downstairs. Room was clean and spacious, staff was okay

Family

8/10

Excellent

09 May 2026

Janice

Good location

Family

10/10

Exceptional

08 May 2026

Anna

Thoroughly enjoyed my stay, central location, clean, friendly staff, will be back

Friends_and_family Family

6/10

Pleasant

08 May 2026

Pansy

This is the fourth time staying at this hotel so we know and liked this hotel. The staff are fabulous and the location is awesome. However we were disappointed with this stay as the quality of the facility has gone down. The pillows and beds were very soft and bedding was scratchy on the skin. Everyone in my party woke with sore necks, shoulders and backs. The toilet paper was so rough that even the ones at the adjacent mall was noticeably a better grade. The hotel no longer provides nail care or sewing kits and the slippers provided are of poor quality. Having stayed in hotels in China on this stay, we were not impressed with Royal Plaza this time around.

Family

10/10

Exceptional

04 May 2026

Rodellio

Yes

10/10

Exceptional

03 May 2026

Yuenkie

Always stay at this hotel every time we visit Hong Kong. It is in the same building as MOKO shopping centre as well as MK East station. Plenty of other MTR stations within a 10-20 minute walk as well - all mostly connect by overpasses which is handy!

So many good eateries nearby and so convenient to get everywhere.

Booking taxi service for the airport is also seamless.

Family

10/10

Exceptional

03 May 2026

Evette

My go to hotel every time I am in HK. Location is convenient to all transportation. Always a pleasant stay. Highly recommend.

Family

10/10

Exceptional

01 May 2026

Camy

No body lotion supply

Self

10/10

Exceptional

30 Apr 2026

Nancy

It was an enjoyable stay. Comfortable bed and great location. We’ve been staying at the Royal plaza year after year.

10/10

Exceptional

30 Apr 2026

STEVE

Staff are friendly and helpful

Partner

10/10

Exceptional

28 Apr 2026

Shu Ching

Good

Family_with_children

8/10

Excellent

27 Apr 2026

Jenny

Pool hours including cleaning should be specified to guest when they arrive instead of when they arrive at pool.
Bathroom maintenance could be done better such as cracks on sink, floor ledge at the door is a tripping hazard and bathroom is too high making causing slips when coming out.

Family_with_children

10/10

Exceptional

27 Apr 2026

Edward

Great location in Kowloon, rooms were clean

Partner

8/10

Excellent

27 Apr 2026

Keshab

Good location with good service.

Family_with_children

10/10

Exceptional

26 Apr 2026

Richard

Easy location atop moko mall, lots of shopping and dining options and a nice grocery store as well as the aquatic market restaurant. Room is large with a separate shower + skinny tub +has an electric curtain in the bathroom window. Tele has limited english channels but was expected. Local restaurant mw is closeby and jampacked at all hours. Very fair priced

Friends

6/10

Pleasant

26 Apr 2026

Lawrence Eng Yew

Does not offer breakfast. Convenient as next to mall. However getting expensive and not value for money. Room getting a bit tired.

Housekeeping is good and clean.

Self

8/10

Excellent

26 Apr 2026

Camy

Room clean meets my expectation, staff are nice and helpful. Very convenient to everywhere.

Self

10/10

Exceptional

25 Apr 2026

Quoc

Good

10/10

Exceptional

25 Apr 2026

Angela

Nice place and spacious comfortable rooms. Near shopping and easy walk to mtr. Good for price

10/10

Exceptional

22 Apr 2026

Wai-O

It was our family’s first time in Hong Kong and overall the hotel was exceptional. However, the front desk staff during check-in was rude. I believe they should be more polite and willing to answer questions, especially for tourists who may not speak the language. On the other hand, housekeeping was exceptional

Family_with_children

10/10

Exceptional

21 Apr 2026

Lynda

Absolutely enjoyed my stay at the Royal Plaza for 13 nights. Definitely would choose them again. Hotel for me was in a very convenient area with access to the train/underground and bus. As it was right in the shopping mall it also meant loads of food choices if you didn't want to go far as well as decent shopping though admittedly enjoyed shopping in the nearby markets like Ladies Market, Flower Market and Temple street more than the mall. All the staff I encountered were all very friendly, professional, helpful and efficient. The lovely ladies who clean the rooms always greeted me with a smile and even disappointed one day when I said I didn't want my room cleaned! I didn't get to use much of the hotel facilities as was out and about meeting up with friends and family but on our departure day since our flight out was late in the evening we asked about using the shower facilities and was happy to pay a fee since we had already checked out. The Concierge staff were so helpful in helping to arrange this and the service was complimentary. One final thing that I loved about my stay to which I have not seen before in any hotel and I highly recommend other hotels take on board if they haven't already, and that is there was an additional tap in the bathroom which was filtered drinking water! Genius! So you don't have to use/buy bottled water and since it was on tap you can drink as much as you can and take some out with you in your flask when you are out.

Friends_and_family Family

10/10

Exceptional

18 Apr 2026

Carina

Very convient to go out just above train line and shopping mall with nice shops and resraurants

Self

8/10

Excellent

15 Apr 2026

Kai Ming

There were people smoking around the corner of the main entrance when we walked from MTR late at night even though there was a signage for no smoking.

Family_with_children

10/10

Exceptional

15 Apr 2026

Helen

Nice and quiet property attached to a shopping mall. Walking distance to transport and convenient to everyththing.

Family

10/10

Exceptional

14 Apr 2026

Susan

Family of 3, really enjoyed our stay at the Royal Plaza hotel. The room was spacious and had 2 double beds which is great for families with small children. Very convenient location with the Mong Kok East station and MOKO mall just downstairs. Staff were very friendly and accommodating, would definitely stay here again.

Friends_and_family Family

8/10

Excellent

14 Apr 2026

Keshab

I would stay in this property again!

Family_with_children

10/10

Exceptional

14 Apr 2026

Moses

This hotel is at Mongkok East Railway station, so it is very convenient to travel to Shenzhen. If you want to go to Ladies Market you could just walk. To travel to other parts of HK the Mongkok MTR is near. The hotel is clean, quiet and the room is relatively large. Very comfortable to stay, the service staffs are very helpful and courteous too.

Friends

10/10

Exceptional

13 Apr 2026

Paksi

Great location, 5 stars!

Family_with_children

10/10

Exceptional

11 Apr 2026

Duncan

Rooms are large and comfortable. Decor are clean and modernized. Amenities are amazing being attached to a large shopping mall

Family_with_children

10/10

Exceptional

10 Apr 2026

Chi Fun

Stayed in this hotel twice within 2 years, staff are always polite and rooms are cleaned well. Location is excellent with two different MTR stations within 5 minutes walk. Only thing can be better is that after 11pm the adjoining hotel back entrance with the Moko shopping centre closes therefore you cannot walk directly through the Moko. Instead you need to walk partially through the shopping centre and around the side of the building to the main entrance, which takes a few minutes longer especially after a tired day out.

Family_with_children

10/10

Exceptional

10 Apr 2026

Simon

Excellent housekeeping staff
Very helpful
However the management should stop harassing guest every day to check if room was clean, it was very annoying
Guests should be allowed to relax in room without these intrusions

Family_with_children

10/10

Exceptional

08 Apr 2026

WING SZE

Great location. Accommodating staff

Family_with_children

10/10

Exceptional

06 Apr 2026

Betty

Excellent location with it being connected to a large mall and also next to metro station. Walkable distance to many restaurants and also staff was amazing! Very efficient and helped with our luggage and storage.

Family

10/10

Exceptional

06 Apr 2026

Chun

View was average but room was very clean and modern. Large enough for family of 4 and I believe we were put on the same floor as other families, although we couldn’t hear them from our room. Hotel doesn’t have a bar not coworking space so not great if you’re expecting to do a little work. Gym and pool looked good and it’s very conveniently located within a huge shopping centre and station, the café adjacent is open early and serves an excellent HK cafe menu.

Friends_and_family Family

10/10

Exceptional

06 Apr 2026

Xin Fang

This is my second time staying at this hotel, the last time was more than 10 years ago and the hotel upgraded themselves so it looks more modern now.

It’s located in a very convenient location, connected to Mongkok East Station and Moko mall. We could walk to Mongkok via the connecting bridge. There are 茶餐厅 nearby and you can walk to prince Edward station via the escalator and along the road in 10 min.

Only downside is the shower head water pressure is quite weak.

Other than that, love this hotel! I enjoyed the waso cafe opposite prince Edward station a lot, will definitely go back for more!

Friends

10/10

Exceptional

03 Apr 2026

Yen

Great service and always very prompt with their response.

Family_with_children

10/10

Exceptional

01 Apr 2026

Niansheng

Great

Friends

8/10

Excellent

31 Mar 2026

Samuel

The room size was great, the beds and air conditioner worked well. I found the facility well maintained and customer service great. The location is terrific and close to shops and the MTR station. The only draw back when we went in March was that their pool was undergoing maintenance. The pool looked fine when we checked it out but was only open the day after we checked out.

Friends_and_family Family

8/10

Excellent

31 Mar 2026

Jiwan

Easy access to the city and service was good!

Friends_and_family Family

10/10

Exceptional

31 Mar 2026

Andrea

Staff was fantastic and friendly, location was super convenient for traveling out and about. The gym and the pool are really well maintained, and the steam room and sauna in the changing rooms were also very nice. Our room itself was amazing, and really well maintained. Everything was top-notch. Breakfast was convenient and simple— nothing incredible, but still nice to have. One thing to note is that the room only had a cooler fridge, so it can’t store milk, and there was no microwave. Wasn’t a big deal for us, but could be if you’re traveling with small children.

Friends_and_family Family

10/10

Exceptional

30 Mar 2026

Cindy

Very roomy by HK Standards. Very large fitness room and pool. The location is so convenient because it adjoins with Moko Shopping Centre which has a grocery store, food court, subway station and retail stores.

6/10

Pleasant

29 Mar 2026

benedict

Very convenient right by the mall with shops, restaurants & MTR

Self

10/10

Exceptional

28 Mar 2026

Sue

Easy access to shops, cafes and restaurants. Hotel links directly to shopping mall. Large spacious room, clean and modern. Easy access to MTR for getting around. Highly recommend.

Partner

10/10

Exceptional

28 Mar 2026

Rochelle

Rooms were clean and beds were comfortable. The hotel is conveniently located and attached to a mall with several food options and access to Mong Kok East MTR station.
We traveled as a family of 4 and my kids loved the hotel pool. The pool is actually much larger than it appears in the photos on the website and we were pleasantly surprised at how nice both the pool and change areas were. I would definitely stay at this hotel again!

Family_with_children

10/10

Exceptional

27 Mar 2026

Henry

Nice and convenient located. Hotel is located inside the shopping mail with Bart Station. Staff are nice and helpful.
I would highly recommend!

10/10

Exceptional

27 Mar 2026

Man Man Rowena

This is a great place to stay. The room is spacious, clean and tidy. The location is very convenient to all popular sightseeing places and close to MTR and other public transits. I will recommend my family and friends to stay here.

Family_with_children

10/10

Exceptional

26 Mar 2026

SUNNY YAN LAU

Clean rooms. Friendly staff. Quick check-in process. Great location. Good concierge baggage service. Able to speak fluent English.

10/10

Exceptional

24 Mar 2026

Benjamin

Excellent stay, we stayed 9 nights. Rooms were cleaned daily, friendly staff in hallways. No issues.

Friends_and_family Family

8/10

Excellent

24 Mar 2026

Ada

The rooms were okay clean, one night the housekeeping forgot to do the garbage. The washroom counter was also not wiped down.

Family_with_children

10/10

Exceptional

22 Mar 2026

Ying Yee

Great location and it’s spacious

6/10

Pleasant

19 Mar 2026

man wai

Bed too soft

10/10

Exceptional

18 Mar 2026

Magdalene

Huge spacious room with very nice amenities. Extremely convenient and connected to the mall and MTR station. Mall has a huge playground which is lovely!! Went on a mother and child (2yo) trip and it is effortless travelling from one place to another. Staff are very friendly and greets everytime they sees us.

Will definitely reccommend to everyone.

Family_with_children

10/10

Exceptional

18 Mar 2026

Giles

Lovely place - thank you

Partner

10/10

Exceptional

18 Mar 2026

dan

Hotel is very convenient. Everything closed by

10/10

Exceptional

17 Mar 2026

YUN WAH

Clean room, and friendly staff

Family_with_children

10/10

Exceptional

17 Mar 2026

Ying Yee

Good location

10/10

Exceptional

16 Mar 2026

Alan

Out of service

Partner

4/10

Poor

15 Mar 2026

Ng

Too many rooms and services not that great.

10/10

Exceptional

13 Mar 2026

Evelyn

Great hotel located close to everything!

Family

8/10

Excellent

13 Mar 2026

Andrew

Hotel is attached to a mall and MTR station plus bus terminal making it very convenient to go anywhere in Hong Kong. There is a walkway to the heart of commerce (Mong Kok) of Hong Kong, making shopping both inexpensive stuff from street vendors or top end stores very accessible. Perfect location for a short stay in HK. Also the MTR station is a direct rail line to China , making a very quick to reach Shenzhen

Friends_and_family Friends

8/10

Excellent

08 Mar 2026

SHIN MIIN

Easy access. Hotel just within the mall.

Family

10/10

Exceptional

06 Mar 2026

Charlene

Convenient to subway and shops, reasonably priced, nice view, decent-sized rooms.

Friends_and_family Family

10/10

Exceptional

06 Mar 2026

Alan

The check on and check out process was simple and seamless. The counter staff were friendly and helpful. Location is also great.

Partner

10/10

Exceptional

04 Mar 2026

Vicki

Location is excellent in Mongkok. We love it because it connected to the big malls n the Metro inside the hotel. So convenient to everywhere. Highly recommended . I would love to come back n stay again.

10/10

Exceptional

27 Feb 2026

CHEANG KIAT EDWARD

Enjoyed staying at hotel. Awesome room. With bathtub .

Partner

10/10

Exceptional

20 Feb 2026

Mimi

All excellent

10/10

Exceptional

12 Feb 2026

Monisha

Everything was awesome

10/10

Exceptional

11 Feb 2026

Joyce Hoi Woon

Clean room, professional staff. Will come back to stay next time.

Leisure Family

8/10

Excellent

09 Feb 2026

Sok Foon

Location

Business

8/10

Excellent

09 Feb 2026

Jennifer Ching Yee

The room was clean and comfortable, and we stayed as a group of four.

Our stay was split across two separate date ranges with a two-day gap in between. During this time, we requested luggage storage for four suitcases, as each guest had one piece of luggage. The hotel policy allows storage of only two suitcases per room.

It would be helpful if this policy were clearly stated on the hotel’s website in advance. The staff initially suggested consolidating four suitcases into two, which was not realistic. I explained that while a two-luggage limit may be reasonable for a standard two-person room, we were staying in a room for four people, with one suitcase per guest.

Although the hotel did store all four pieces of luggage in the end, the experience highlighted some limitations that may be worth noting for guests with similar needs.

Leisure Family

2/10

Poor

05 Feb 2026

Jie Mei

Staff attitude and customer service are excellent but that’s where it ends. Rooms in desperate need of renovation, toilet seat worn out due to age, stains on the underside of the seat, mould everywhere in shower ceiling and basin. Furnitures corners and edges all chipped, the office chair provided is ripped, blinds very dirty and stains on sheets. Cleaning team works on a quota and there is a chestnut shell from previous stay on the floor. The condition of the hotel is worse than a motel.

10/10

Exceptional

04 Feb 2026

Leon

Location

Leisure Family

10/10

Exceptional

03 Feb 2026

sylvia

Room was very spacious & clean. Location is very convenient. Breakfast choice was a little limited but quality was good and view was excellent.

Leisure Family

10/10

Exceptional

02 Feb 2026

Rebecca

Clean rooms, courteous staff. Good amenities and most important is location and attached to a major shopping centre.

8/10

Excellent

01 Feb 2026

Phan

Very clean

8/10

Excellent

31 Jan 2026

Keith

Helpful staff. Centrally located. Comfortable room

Partner

10/10

Exceptional

30 Jan 2026

Monneth

Easy check in, prime location, amazing amenities (gym, sauna and pool!) and room was exactly described and photographed. Would stay here again and recommend this hotel to anyone visiting Hong Kong

Leisure Partner

10/10

Exceptional

28 Jan 2026

Lihua

2nd time visit. Service improved. Location is convenient and room is clean.

Leisure Family

8/10

Excellent

27 Jan 2026

Douglas

Location is superb. Very convenient. Attached to MOKO shopping centre and MTR station.

Leisure Family

10/10

Exceptional

27 Jan 2026

May

Room was clean and spacious, even more spacious than our other luxurious hotel. Staff was super helpful and friendly. Location was convenient, there was a lot to do at the mall and even outdoor playground. I would definitely come back and stay here next time!

Leisure Family_with_children

4/10

Poor

25 Jan 2026

Jillian

The only positive about this hotel is the location. It’s positioned in the perfect spot is you want easy access to shopping mall and MTR station. The hotel itself is very dated. Our room had a strong smell of stale cigarettes which was not ideal for our 10 year old. The carpet had stains and the bathroom desperately needs an update.

The staff were rude and unwelcoming and did not make us feel welcome at all. Every staff member we encountered was like this apart from the room cleaners who were pleasant enough to say hello and have a great day.

I don’t even want to mention how bad breakfast was. The last time we stayed at this hotel it had one of the best buffet breakfasts. This time no buffet breakfast.

And to end the TV in the room was from the 1990’s so if you want a nice luxury stay don’t stay here

10/10

Exceptional

25 Jan 2026

Chloe

Stayed there for 7 nights and was given a room on 17/F which is the highest floor for standard rooms except the club and executive floors above.
Room was clean and housekeeping did a great job every day. The aircon in the room was quiet and the bed was relatively comfortable.
However, the air in the room was very dry and the washroom did not include body lotion / cream as part of the amenities provided. I was a little bit disappointed as well that there wasn’t a small Nespresso machine or other simple capsule coffee machine available in the room — that’s a standard for most hotels these days.
Overall, the hotel’s location is unbeatable, service was good, room was big and clean, and I would stay in Royal Plaza again if the opportunity arises.

8/10

Excellent

24 Jan 2026

Peter

We found some black stuff on bed sheet, not sure if they were bugs. The front desk sent people right away to change all sheets, pillow cases and blanket. Staff were polite and friendly. The room has no heat. The brought us a space heater.

Leisure Family

10/10

Exceptional

22 Jan 2026

Sin Man Anita Anna

Convenient location.

Leisure Partner

10/10

Exceptional

22 Jan 2026

Deaz

Great location. Connected to the mall and train station while being next to a good shopping district.

10/10

Exceptional

22 Jan 2026

Judy

Stayed for 5 nights. Our 1st time . Deluxe room was spacious and spotless. Unbeatable location . Next to MTR and busy upscale mall - MOKO. Close to local diners . Will definitely come back this hotel. Walkable to Ladies and Flower markets. Only concern was we were not able to sign up for the loyalty program because we were from Canada .

Leisure

8/10

Excellent

20 Jan 2026

Ruby

The Hotel is right next to a shopping mall and train station. Very convenient

Leisure Family

8/10

Excellent

19 Jan 2026

Jennie

Enjoyed the stay. The amenities at the pool and gym was great. My kids loved it.